Procurement Transformation Manager | S | Month FTC | Cost & Procurement | Milton Keynes,
Bradford or GlasgowCountry: United KingdomIT STARTS HERESantander () is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.We are embarking on a major procurement and operations transformation. To support this transition we are seeking an experienced Transformation Manager to lead the transition, ensuring seamless handover of activities, and stabilise service delivery across our processes.This role will combine the service management expertise with transformation leadership, ensuring that all processes, systems, and teams are fully embedded and optimised in the new operating model.THE DIFFERENCE YOU MAKE The role will support the organisation in managing supplier risk and delivery ensuring that quality, compliance and cost-effectiveness of work delivered by suppliers meets Santander’s expectations and makes our customers better happen. This role will be accountable for, identifying, managing and mitigating all risks related to the services that we have outsourced to a subset of suppliers. The delivery model should support the enablement of industry leading value for Santander. We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:Lead the transition of activities ensuring structured knowledge transfer, process handover and service stabilisationCo-design and oversee a transition roadmap, ensuring clear governance, risk management and reportingManage and mitigate risks related to outsourced service delivery, ensuring compliance with service, quality, and cost objectivesWork closely with Procurement, IT, Finance and delivery teams to ensure smooth cutover and continuity of serviceAct as a primary service management lead for procurement during and post transitionProvide oversight on change management activities, ensuring impacted stakeholders are fully engaged and supportedMonitor service performance against SLAs, embedding continuous improvement practises into the modelSupport supplier and third party management to ensure contractual obligations are met and best value is deliveredServe as the escalation point for service issues during the transition phaseContributes to depth analysis of processes related to the delivery of service to ensure compliance with Third-Party Risk Management Framework and Third-Party Risk Management System, measuring effectiveness in terms of service delivery, productivity, income and / or cost and, where appropriate, recommending and delivering changesPlays an active role in formulating mid- to long-term strategic plans in conjunction with the department head to meet commercial objectives. Manages a service management team providing specialist support to multiple stakeholders, with SME understanding of service management activities as well as senior stakeholder management and rd party partners.Embeds RFB culture and aim to be the easiest way to make our customers better happen within rd party providers.Technical contributor to the service specification for market activityTo deliver risk-based assurance activities to ensure that risks are being managed in line with risk appetite and established policy requirements. This includes monitoring of business area / third-party compliance with Risk Management Policies and supporting Standards.Takes a enterprise wide view of service delivery and seeks opportunities to drive business value.Liaises with business SME’s, Operational resilience, Supplier Collaboration, category management and others to ensure best business outcomes are achievedWHAT YOU’LL BRINGOur people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Proven experience of offshoring/outsourcing transitions, including knowledge transfer and service stabilisationInnovation catalyst, with hands on experience in the management of outsourced services, and customer facing delivery in the financial services industry.Strong background in service management and procurement operationsUnderstanding of operational risk and service resilience frameworksAbility to interpret and manage supplier performance (SLAs)Knowledge of procurement systems (SAP desirable)Technical expert in the service that has been outsourced to the supplierAble to diagnose issues and assess appropriateness of supplier responseUnderstands the enterprise wide impact of the service performance and manages to delivery maximum bank benefit.Understanding of governance, risk, and control. Ability to design and evaluate risks and controls;Proven track record in improving / maintaining risk management processes;Ability to think laterally and understand the impacts of proposed changes, challenging the status quo where appropriate;Track record of leading multi-year strategic planning process: strategic, organizational and problem-solving history to deliver sustained resultsUnderstands commercial contracts and is able to interpret contract clausesAble to manage supplier delivery within a commercial framework and utilises contract provisions accordingly, avoiding scope creepUnderstands the banks legal and commercial position and is able to utilise these to secure best value.LanguagesEnglish (Required)Hard SkillsExperience of line managing risk, service management or procurement teamsProven track record of leading transitions or service migrations, ideally offshoreStrong stakeholder engagement and change management skillsAbility to manage competing priorities and deliver under pressureUnderstanding of financial services, and the management of outsourced service delivery.Passionate about delivering excellent customer service, all of the timeUnderstanding of Procurement and procurement systems including TPRM technology, supplier management and analyticsSoft SkillsOutcome driven with focus on long term sustainable benefitsWill require indirect management of several cross-functional teams as well as significant co-ordination with global teamsManagement of the relationships with various internal organisations providing Intelligence & AnalyticsConfident, and impactful communication skills (verbal, written, presentational). Strong adaptable communication skills, which target differing audiences;Understands the UK banking environment and is an active advocate of risk management and service improvement practices.Adaptable and resilient in fast paced, complex change environmentsWE VALUE YOUR IMPACTAt Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally. days’ holiday plus bank holidays, which increases to days after yrs service, with the option to purchase up to contractual days per year£, car allowance per yearCompany funded individual private medical insuranceProtection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.Share in Santander’s success by saving or investing in our share plans. As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and servicesCompetitive rewards that reflect the real impact you make and the value you bring.Wellbeing that goes beyond work — we work with a range of wellbeing partners across our pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.Time to give back through volunteering opportunities that let you make a difference in the communities we serve.Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.Ready to be recognised? It starts with you.LOCAL COMPLIANCEAt Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.
We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.
To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least days per month (pro-rata for part-time roles).When applying, please consider the travel distance, time and cost to your chosen office location(s). Right to work in the UKEvery individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.WHAT TO DO NEXT
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