• E

    Learning and Disabilities Senior Practitioner  

    - Lincolnshire
    -
    Do you have the passion and commitment to make a difference to a child... Read More
    Do you have the passion and commitment to make a difference to a child or young person with a disability or complex health need? Are you the special person who could fulfil the role of a Learning and Disabilities Practitioner? giving families a short break to children and young people age 0 to 18 years with a disability or complex health. This is a rewarding and exciting opportunity to join an experienced and dedicated team working across Lincolnshire providing the Children with Disabilities Support Service projects. The services offer the Early Support Learning Provision for children age 0-5 providing social and learning opportunities on weekdays from a Children Centre or Family Hub in Lincolnshire. The Targeted Positive Activities service is for children and young people age 5 to 18 years and provides Community and Youth groups, for up to 3 hours in the evening and after school and holiday clubs for 5 hours in the holiday periods. These groups run in Lincolnshire offering various activities to support their self care and independence. Main Duties: This role will be for the Targeted Positive Activities Service and supporting the Early Support Learning Provision. You will lead and manage a small supportive team of practitioners to facilitate high quality short break sessions that will support young peoples targets, increasing their confidence and independence skills. Liaising with parents and carers to transition in and out of the service and support them to access universal provision where possible. Our aim is to support all children and young people with a disability or complex health needs, working together for all children, young people and families to be happy, healthy, safe and the best they can be. To achieve our aim you will be expected to provide children and young people aged 0-18 years with disabilities and their families high quality targeted support that promotes self-confidence, and independence working as part of an integrated team. The Early Years Alliance will provide you with exciting training and the opportunity to learn new skills and experiences to support your professional development. Essential criteria: NVQ Level 3 in Early Years/Childcare, NVQ 3 Youth/Play work or equivalent and/or have relevant experience of working with children with disabilities or complex needs in their early years or 0-18 years. Understanding and knowledge of meeting the individual needs of disabled or complex health needs children and young people. Proven effective communication skills - able to communicate effectively in person and in writing, with professionals, staff, early help and social care teams and other professional and organisations. Experience of working as an integrated team with other professionals such as social care, early help teams, educational providers, local voluntary organisations and other partners. This post is fixed term until March 2027 Hours per week: 35 Weeks per year: 52 Read Less
  • E

    Lead Early Years Educator  

    - London
    -
    About The Role We have a fantastic opportunity for a Lead Early Years... Read More
    About The Role We have a fantastic opportunity for a Lead Early Years Educator to join our team at Yarnton Way Nursery in Erith. Rated 9.1 on Day Nurseries. We are looking for a skilled lead early years educator, who will be a role model and enable the team to deliver high quality inclusive early years education and care. What we offer: We are proud to be part of the Early Years Alliance family of early years settings. Founded over 60 years ago, the Alliance is an educational charity dedicated to supporting the delivery of quality early years education and care to children and families. The Alliance prides itself on being a supportive workplace and offers significant benefits for our team members including: 100% discount on childcare and early education places (applicable to staff working in our early years settings) Extensive training and career progression planning, including access to our Learning Management System (LMS) The Alliance has invested in FAMLY reducing paperwork and giving you more time to focus on the children. A generous workplace pension scheme 25 days annual leave plus 8 bank holidays, with additional annual leave for long service. Birthday leave so you can have a day off for your birthday dedicated to you and your well being Enhanced sickness pay and paid bereavement leave A Recruitment Referral Payment Scheme, giving you an introductory payment of up to £300 if someone you have referred to the Alliance takes up a role in the charity. Access to our Employee Assistant Programme (EAP), which includes 24/7 helpline access, dedicated managers helpline, confidential counselling sessions delivered by accredited specialists, legal, debt and life management advice, discounts, and wellbeing content plus resources. Savings of up to 25% on O2 Refresh Airtime Plan on any new phone or tablets A dedicated mental health First aider to support your mental well being Job purpose: As the Lead Early Years Educator, you will: lead a team enabling them to provide creative and engaging learning opportunities for children. be a role model for the wider staff team, modelling sensitive and responsive interaction and extending children's learning be a proactive member of the team, providing a safe, stimulating, and inclusive environment support the nursery management team to deliver high-quality care and education in line with the setting's policies and procedures. be responsible for curriculum planning within the setting oversee the setting in the absence of the Assistant Manager and Manager. Requirements: Successful applicants for the Lead Early Years Educator position will need: a minimum Level 3 Early Years Education and Childcare qualification or equivalent. post-qualification experience in working in early education and childcare a sound understanding of child development and children's needs with an ability to plan and implement the curriculum in accordance with the Early Years Foundation Stage, taking into account the Special Educational Needs and Disability Code of Practice, safeguarding procedures and equality and diversity considerations Also, you will be required to undertake an enhanced DBS check if your current certificate is not subscribed to the update service. For the full list of duties and the requirements, please download the job description and person specification which accompanies this advert. Hours per week: 40 Weeks per year: 52 Interview date: Friday 21st August 2026 Read Less
  • Technical Account Manager  

    - London
    -
    Technical Account ManagerLocation: Hybrid / London (2 days per week)Sa... Read More
    Technical Account ManagerLocation: Hybrid / London (2 days per week)Salary: £ + commissionJob Type: Full-Time, PermanentWe are recruiting on behalf of a successful and growing Microsoft Managed Services Provider seeking an experienced and customer-focused Technical Account Manager to join their team.This is an excellent opportunity for a technically minded professional who enjoys building long-term client relationships, providing strategic advice, and ensuring customers gain maximum value from their technology investments.Working closely with both clients and internal technical teams, you will act as a trusted adviser, helping businesses align their IT services and solutions with their wider business objectives.As a Technical Account Manager, you will be responsible for managing a portfolio of key customer accounts, ensuring exceptional service delivery and identifying opportunities for continuous improvement.Key ResponsibilitiesBuilding and maintaining strong relationships with key client stakeholders.Conducting regular service reviews and account management meetings.Providing strategic guidance and recommendations to customers.Identifying opportunities to enhance customers' IT environments and services.Liaising with technical, service delivery and project teams to ensure successful outcomes.Producing account plans, service reports and technology roadmaps.Supporting contract renewals and identifying opportunities for account growth.Monitoring customer satisfaction and driving service improvements.Managing escalations and ensuring issues are resolved effectively and professionally.Acting as the voice of the customer across the organisation.Experience RequiredPrevious experience as a Technical Account Manager, IT Account Manager, Customer Success Manager or similar client-facing role.Strong knowledge of IT infrastructure, cloud solutions and managed services.Excellent relationship-building and stakeholder management skills.The ability to translate technical concepts into clear business benefits.Strong commercial awareness and experience developing client accounts.Excellent communication, presentation and organisational skills.A proactive, consultative and customer-focused approach.The ability to work collaboratively with technical and commercial teams.Knowledge of Microsoft 365 and Azure technologies.Experience within a Managed Service Provider (MSP) environment.Location: Hybrid / London (2 days per week)Salary: £ + commissionMust be eligible to work in the UK. Read Less
  • Carpenter  

    - Hampshire
    -
    Here at Sovereign Network Group we provide quality, affordable homes i... Read More
    Here at Sovereign Network Group we provide quality, affordable homes in happy, successful places. What we do makes a real difference to people's lives, and you'll share the satisfaction of doing something that really matters in a environment where your health and safety is important to ensure you and your colleagues stay safe and well, everywhere, every day.We are now the 6th largest housing association by size - with almost 3000 colleagues, over 85,000 homes and over 200,000 customers across London and the South.We're currently recruiting for an experienced/qualified CarpenterMulti to join our Property Team in our Basingstoke locality. As you'll spend a fair amount of time on the road we will provide you with a business use van and fuel card so you'll not be out of pocket.What you'll do:As a Carpenter you will carry out all forms of carpentry repairs in our properties as part of our Repairs Team and elsewhere depending on demands.1st fix and 2nd fix carpentryInstall windows, doors, door frames - Internal and external.UPVC servicing and installationLocksmithing and gaining entry via lock snapping, drilling and picking.All types of fencing, posts, feather edge, chain link and panels.Kitchen fitting, kitchen building and minor joinery.What you'll need:You should have experience within a similar role, ideally from within a Residential/Housing sector and must be qualified to a minimum of NVQ level 2 OR have a minimum of 5 years proven track record working in carpentry.Have a strong health and safety mindset with knowledge of health & safety best practices.Enjoy working as part of a team.This is a full time role, working 40 Hours per week, with the opportunity to supplement your salary through call out and overtime at competitive rates to enhance your earnings!Due to the requirement to travel, you must hold a full and current driving licence with a minimum of 1 years experience and have the ability to drive and take home a company van.At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.Please note a Basic DBS check will be undertaken for the successful candidate. Read Less
  • Female PE Teacher Birmingham & Solihull £170-£220  

    - Birmingham
    -
    Female PE Teacher Birmingham & Solihull£170-£220 per day Daily Supply... Read More
    Female PE Teacher Birmingham & Solihull£170-£220 per day Daily Supply Long-Term Permanent OpportunitiesAspire People is looking to recruit Female PE Teachers to support a growing number of secondary schools across Birmingham and Solihull.With schools already planning for September and beyond, we have opportunities ranging from daily supply and long-term placements to temp-to-perm and permanent positions.Whether you're an experienced PE teacher or an ECT beginning your career, we'll work with you to find a role that suits your experience, preferred location and availability.Opportunities AvailableDaily supplyShort-term coverLong-term placementsTemp-to-perm opportunitiesPermanent vacanciesFull-time and part-time rolesThe RoleTeach Physical Education across KS3 and KS4Deliver engaging practical and theory lessonsMaintain high standards of behaviour and classroom managementSupport pupils to achieve their full potentialFollow school safeguarding and behaviour policiesContribute positively to the wider PE departmentWe're Looking ForQualified Teacher Status (QTS) or QTLSECTs encouraged to applyExperience teaching PE within UK secondary schoolsStrong classroom management and communication skillsProfessional, reliable and adaptable approachWhy Aspire People?£170-£220 per dayOpportunities across Birmingham and SolihullFlexible work to suit your lifestyleLong-term and permanent career opportunitiesWeekly payLocal schools matched to your travel preferencesDedicated support from a specialist Secondary ConsultantFemale PE Teachers continue to be in high demand across our partner schools. Interviews and trial days are taking place regularly, with schools already securing staff for September and future vacancies.Apply today or contact Josh Brown at Aspire People to discuss current Female PE teaching opportunities across Birmingham and Solihull.Aspire People Limited provides services as an Education Agency and an Education Employment Business. Aspire People is committed to safeguarding and promoting the welfare of pupils and expects every candidate to share this commitment. Placements are subject, to appropriate Child Protection screening, including checks with former employers and the Disclosure and Barring Checks. Read Less
  • S

    MS Teams Enterprise Voice Consultant  

    - Gloucestershire
    -
    Job title: MS Teams Enterprise Voice Consultant - Active SC ClearanceS... Read More
    Job title: MS Teams Enterprise Voice Consultant - Active SC ClearanceStart date: Flexible, can allow for notice periodDuration: 2 months initially + 3 month extensionLocation: Fully remoteDay rate: £470 per day - Outside IR35 / Limited CompanyStandard hours: 8 hour dayOverview We are seeking an experienced SC cleared Microsoft Teams Enterprise Voice Consultant to support a customer transitioning from a successful Proof of Concept (PoC) into the implementation phase of a Microsoft Teams Voice migration project. This is a hands-on delivery role, ideal for an architect / consultant with strong technical expertise in Microsoft Teams Enterprise Voice and associated voice infrastructure technologies who is happy to be hands-on too.Key ResponsibilitiesSupport the implementation and deployment of a Microsoft Teams Enterprise Voice solution.Work closely with the customer to deliver the migration from PoC into production.Configure, deploy, and troubleshoot Microsoft Teams Voice components.Provide technical expertise across supporting voice infrastructure, including SBCs and media gateways.Assist with project delivery, testing, and knowledge transfer where required.Essential Skills & ExperienceProven experience delivering Microsoft Teams Enterprise Voice solutions.Hands-on experience with AudioCodes SBCs and AudioCodes MediaPacks.Experience with Poly Lens device management.Strong troubleshooting and deployment skills within Microsoft Teams Voice environments.Previous experience supporting enterprise voice migration projects.Active SC Clearance is essential We can only engage with British nationals (no dual citizenship) Read Less
  • SecOps Engineer  

    - London
    -
    SecOps Engineer - Central London (hybrid working)Up to £75,000 PAWell-... Read More
    SecOps Engineer - Central London (hybrid working)Up to £75,000 PAWell-established and highly profitable construction engineering business is seeking an experienced SecOps Engineer to join them on a permanent basis. This is a critical leadership role within an organisation undergoing significant digital transformation, with ambitious growth and acquisition plans driving demand for scalable, standardised and efficient business applications.This role is ideal for a proactive security professional with strong technical expertise across application, network and infrastructure security. You will play a key part in implementing security controls, mitigating risk and contributing to the continuous improvement of the company's overall security posture.Responsibilities: Monitor security tools including SIEM (QRadar) and respond to threat detection alertsTriage, analyse and prioritise security (via ServiceNow)Investigate root causes of security issues and design effective remediation solutionsOversee Patch ManagementConduct vulnerability scans with Qualys, analyse results and prioritise remediationDocument SecOps processes and create knowledge base articles in line with best practicesAutomate security tasks and toolchains using scripting (PowerShell, Batch, etc.)Collaborate with external SOC teamsPrepare post-incident reports and root cause analysesManage end-user device (EUD) security via MS Intune, Sophos and NinjaOneSchedule and assess vulnerability scans on critical infrastructureMaintain patching compliance for OS, Microsoft Office and third-party applicationsSupport infrastructure teams to deploy systems, enhance security policies and manage security-driven changesProduce weekly security operations reportsManage Cisco Umbrella web filtering and SSL inspection policiesRequirements:Previous hands-on experience in SecOps or Incident ResponseRecognised Security certifications such as Security+, CEH, or Microsoft security certificationsStrong knowledge of Microsoft Windows OS security and hardeningWorking PowerShell scripting ability for automation tasksSolid understanding of cloud-native security across M365, Azure and AWSExperience with enterprise IT infrastructureAny experience with the following will be highly favoured:Strong experience with QualysExposure to VaronisNetwork security knowledge or relevant certifications (TCP/IP, VPNs, routing, segmentation)Experience working with ServiceNowInitially 4 days per week onsite, dropping to 3 once passed probation. Read Less
  • Setting Out Engineer  

    - Lincolnshire
    GBR Recruitment Ltd are working with a Gainsborough based Civils / Gro... Read More
    GBR Recruitment Ltd are working with a Gainsborough based Civils / Groundworks company recruiting for an experienced Setting Out Engineer who will be responsible for the on-site civil engineering / groundworks projects, including roads, sewers & all associated infrastructure works across various types of construction projects.This is a great opportunity for an experienced Setting Out Engineer to join a well respected & highly progressive civils / construction business. Overview of the role: As the companies Setting Out Engineer you will transfer architectural and engineering designs from paper to the physical construction site. You will use precision surveying instruments (robotic total stations and GPS) and CAD software to establish reference lines and levels, providing the groundwork and structural teams with the exact coordinates needed to build accurately.Duties:Survey Control: Establishing and maintaining permanent reference points, grids, and temporary benchmarks across the site.Setting Out: Marking precise locations for structural elements such as foundations, pile caps, slab edges, drainage, and utility runs.Drawing Interpretation: Reviewing blueprints, 3D models, and architectural drawings to understand build tolerances and structural dimensions.Quality Assurance & Verification: Conducting regular field checks and "as-built" surveys to verify that the erected structures align perfectly with design specifications.Liaison & Support: Collaborating with project managers, subcontractors, and designers to resolve discrepancies before issues cause costly construction errorsInterviews to take place immediately Read Less
  • G

    EPICOR ERP Specialist / Product Owner  

    - Lincolnshire
    -
    GBR Recruitment are proud to be working with a highly respected Lincol... Read More
    GBR Recruitment are proud to be working with a highly respected Lincolnshire business, recruiting for an EPICOR Specialist / EPICOR Product Owner.This is a great opportunity for an EPICOR subject matter expert who is used to implementing enterprise resource planning systems (ERP) that are efficient & fit for purpose across areas of the business & all divisions.You will be a systems strategist & an operational implementer of effective EPICOR ERP systems, driving continuous improvement initiatives & supporting business systems transformations to allow the business to work smarter & to have more visible control of figures & data, allowing for business decisions to be made using real time data / data insights.DutiesSubject matter expert for the development, review & implementation of all EPICOR ERP system improvements, using your technical expertise & ensuring best practice is followed across areas of the business.As the Product Owner for EPICOR, you will take ownership of the ERP systems performance, as well as it's operational functionality & future development to aid improved business performance & growth.Lead the integration of EPICOR systems into the company ERP system & ensure that data & reporting is fully integrated, plus aligned with business needs.Ensure there is full visibility & structured data / information available in order to aid key business decision making, plus reducing risk. Obtain & analyse EPICOR users requirements to enhance the EPICOR functionality plus to help streamline & continuously improve business processes & procedures in order for the business to keep that cutting edge.You will be a key linchpin across the operation, working closely in unison with the wider IT teams, Finance department & all operational teams to identify opportunities for any system enhancements, plus support the successful implementation of any system changes / upgrades. Effectively define, maintain & communicate the EPICOR product roadmap in line with business objectives & the businesses strategic priorities.Stay up to date & informed of any new EPICOR product developments. Resolve & rectify any technical / operational system challenges.Deliver EPICOR system training & end user support when needed.Produce & present regular KPI / MI reports to key stakeholders.Ensure strong working relationships with key business & technology stakeholders, to ensure alignment on business strategy, the companies vision & its priorities.Wherever possible streamline & improve ERP processes through system enhancements & additional automation.Promote continuous improvement methodology. Attributes:Previous experience of being a subject matter expert, a product owner or technical owner of an EPICOR ERP system or other type of ERP system (ideally you will have had exposure to an EPICOR system such as Kinetic, Prophet 21, Eclipse, BisTrack, ECM or similar models) Expert in ERP systems from a business & technical perspective.Experience leading or supporting system improvements as well as business transformation initiatives, specifically from an EPICOR / ERP perspective (across both operational & financial processes)An analytical mindset partnered with strong problem-solving skills, identifying practical system solutions to aid all system users.A professional engaging communicator at all levels. Experience producing KPI / MI reporting dashboards & presenting insights to senior management, directors & other executives. This role could also suit someone working as a Epicor Business Systems Analyst, ERP Product Manager, Epicor Application Manager, Epicor Consultant, Epicor ERP Specialist, ERP Application Engineer, Epicor Functional Consultant or ERP Solution Architect. This position is commutable from Lincoln, Sleaford, Spalding, Boston, Newark, Louth, Horncastle, Bardney, Nettleham, Saxilby, Navenby, Grantham & areas close to these.Interviews to take place immediately. Read Less
  • Network Solution Architect - up to £120,000 + Bonus - Ipswich  

    - Suffolk
    -
    Autonomous Network Solution ArchitectSalary: Up to £120,000 + Bonus +... Read More
    Autonomous Network Solution ArchitectSalary: Up to £120,000 + Bonus + BenefitsLocation: IpswichWorking Hours: 40 hours per weekA globally recognised organisation is looking for an experienced Autonomous Network Solution Architect to help shape the future of AI driven telecommunications.This is an opportunity to define the architecture behind next generation autonomous networks, combining AIOps, Agentic AI, network automation and cloud technologies to deliver intelligent, self-managing network operations.Working across large scale transformation programmes, you will collaborate with architects, technology partners and senior stakeholders to define target architectures, establish technical standards and drive innovation across complex enterprise environments.Responsibilities for the Autonomous Network Solution Architect:Define the target architecture for Autonomous Networks and AIOps platformsDevelop architecture principles, standards, governance and reusable design patternsLead architecture reviews and provide technical leadership across large transformation programmesDesign architecture supporting Autonomous Network maturity, closed loop automation and intent based operationsDefine architecture for Agentic AI, orchestration, AI reasoning and governanceShape data, knowledge graph and observability architectures supporting real time operational intelligenceProduce architecture blueprints, standards and reference modelsEvaluate emerging technologies, vendor solutions and proof of conceptsCollaborate with senior business, technical and delivery stakeholdersEnsure alignment with industry standards including TM Forum, Open APIs and Open Digital ArchitectureEssential Experience for the Autonomous Network Solution Architect:Extensive experience delivering enterprise or solution architecture Strong knowledge of Autonomous Networks, network automation and operational transformationExperience designing AIOps or AI enabled operational architecturesStrong understanding of OSS/BSS, network operations and service assuranceExperience with Agentic AI, Generative AI or AI driven automationKnowledge of cloud and hybrid cloud platformsExperience designing API and integration architecturesStrong stakeholder management skills with the ability to influence senior technical and business leadersDesirable Experience for the Autonomous Network Solution Architect:TM Forum Open Digital Architecture (ODA)eTOM, SID and Open APIsKnowledge GraphsDigital TwinsEvent Driven ArchitecturesObservability platformsAI GovernanceIf you are interested in the Autonomous Network Solution Architect position, please apply in the immediate instance. Read Less
  • Sports coach - primary  

    - Birmingham
    -
    Primary Sports Coach - Part-Time Primary School September Start Locati... Read More
    Primary Sports Coach - Part-Time Primary School September Start Location: Birmingham Position: Primary Sports Coach Start Date: September 2026 Contract: Part-time (Wednesdays & Fridays, Term Time Only) Salary: Competitive, dependent on experienceAre you an energetic and enthusiastic Sports Coach looking for a rewarding role in a primary school? Aspire People is recruiting on behalf of a welcoming and supportive primary school for a passionate Primary Sports Coach to join their team from September.This is a fantastic opportunity to inspire young learners through high-quality PE lessons and promote the importance of physical activity, teamwork, and healthy lifestyles. The successful candidate will lead engaging PE sessions across the primary age range every Wednesday and Friday, encouraging pupils of all abilities to participate, develop new skills, and enjoy being active. The Role: Plan and deliver engaging and inclusive PE lessons across the primary age range. Promote teamwork, resilience, confidence, and sportsmanship. Adapt activities to ensure all pupils can participate and succeed. Create a fun, safe, and positive learning environment. Work collaboratively with teaching staff to support the school's PE curriculum. Encourage pupils to develop healthy and active lifestyles. The Ideal Candidate: Previous experience coaching or teaching sport to primary-aged children. A recognised sports coaching or physical education qualification is desirable. Excellent behaviour management and communication skills. A positive, enthusiastic, and motivating approach. The ability to build positive relationships with pupils and staff. A genuine passion for inspiring children through sport and physical activity. Why Join Aspire People?At Aspire People, we pride ourselves on supporting our candidates every step of the way. When you work with us, you'll benefit from: Competitive rates of pay. Dedicated consultant support throughout your placement. Access to a wide range of local primary school opportunities. Flexible work to suit your lifestyle. Ongoing CPD and training opportunities. Weekly pay. A £100 joining bonus after completing your first 10 days of work. A generous referral scheme: £100 for every Teaching Assistant you refer. £250 for every Teacher you refer. Terms and conditions apply.If you're passionate about inspiring children through sport and want to make a positive impact in a primary school, we'd love to hear from you. To apply or find out more, please contact: Eloise (mailto:) Aspire People Limited provides services as an Education Agency and an Education Employment Business. Aspire People is committed to safeguarding and promoting the welfare of pupils and expects every candidate to share this commitment. Placements are subject, to appropriate Child Protection screening, including checks with former employers and the Disclosure and Barring Checks. Read Less
  • Commercial Manager - Operator  

    - London
    -
    Originally named, Great British Nuclear, Great British Energy - Nuclea... Read More
    Originally named, Great British Nuclear, Great British Energy - Nuclear is an arm's length body of the Department for Energy Security and Net Zero, dedicated to supporting the development and deployment of new nuclear technologies in Great Britain. We play a crucial role in advancing nuclear new build, ensuring the UK's energy security and achieving net-zero carbon emissions. Great British Energy - Nuclear focuses on fostering innovation, facilitating investment, and coordinating efforts across the nuclear industry to build a resilient and sustainable energy future. GBE-N is looking for an experienced Commercial Manager to support the development of the commercial strategy and procurement activity for the Operational Capability element of its SMR Programme, which is fundamental to the long term delivery of the SMR Project. The Commercial Manager will work collaboratively with key stakeholders to identify appropriate packaging, sourcing and commercial strategies to deliver this complex, strategically important and multi functional scope of capability. We are seeking an individual with experience in developing commercial and financial models to incentivise performance within a large scale, multi disciplinary programme. Experience in public sector procurement is highly desirable. The Commercial Manager will sit within GBE N's Commercial Directorate and report to the Senior Commercial Lead. The role will support the development of the commercial strategy and manage the delivery of one or multiple procurements for complex, high value operational delivery contracts, potentially valued in the hundreds of millions. The role includes line management responsibilities and accountability for setting and overseeing the delivery of commercial and procurement activities undertaken by the Assistant Commercial Manager. The ideal candidate will demonstrate initiative and experience supporting commercial activity within large scale construction and engineering programmes. Strong team working, collaboration and effective project management will be key to success in this role. This is a mainly remote role with adhoc attendance required in either our London or Warrington office. Please see the attached job description for a full list of the duties. Accountabilities & Responsibilities:
    The Commercial Manager will be responsible for the delivery of commercial and procurement activity to support the development of GBE N's operational capability. This will include, but is not limited to: Managing procurement and commercial activity across the full commercial lifecycle, from strategy development through to contract award, in conjunction with business stakeholders. Working collaboratively with other stakeholders and functions, including colleagues in Finance, Programme Management Office (PMO), Legal and Technical, to provide a seamless service offering. Overseeing task related activities carried out by the Assistant Commercial Manager in relation to delivery of the procurement and commercial strategy (e.g. ITT, pricing models, negotiation plans and contract development). Managing external contractors and consultants, ensuring budgets are managed appropriately. Overseeing approvals and business case processes, including requisition, financial and commercial approvals. Commercial and Procurement Strategy
    The Commercial Manager will be responsible for the development and implementation of commercial and procurement strategies across their portfolio. This will include supporting Delivery Model Assessments and contributing to commercial strategy development. The Commercial Manager will ensure that appropriate commercial mechanisms, such as payment mechanisms relevant to the delivery of major, complex infrastructure programmes, are designed to deliver value for money (VfM) and meet the strategic aims of the Programme. The Commercial Manager will also support the identification of the approach GBE N will take to procure outsourced components required to meet programme requirements. This will include defining procurement objectives, routes to market and lotting strategies, market engagement activity and evaluation strategies. The Commercial Manager will draw on their experience to demonstrate an understanding of in life contract management during the strategy development phase. Commercial Assurance and Governance
    The Commercial Manager will be responsible for ensuring assurance and governance activities across the commercial lifecycle are undertaken. This may include responsibility for ensuring the Assistant Commercial Manager has followed commercial policy in the completion of commercial activity, any operational and risk management reviews as well as leading the support for any internal and/or external audits. It is expected the Commercial Manager will lead drafting of business case and other strategic documents for approvals. Market Analysis and Commercial Intelligence
    The Commercial Manager will be responsible for leading market analysis of key supplier markets to understand the key characteristics of the nuclear and related marketplaces to ensure adequate competition exists to continue to drive value for money. This may also include delivering an assessment of the business needs together with supply market analysis to assist in advising an appropriate market engagement approach. Procurement Process and Negotiation
    The Commercial Manager will use their procurement and negotiation experience to deliver all stages of the procurement process, from tender initiation through to contract award and supplier mobilisation, within agreed programme timescales. This will include drafting Invitations to Tender (ITT), contracts and schedules, as well as managing contract sign off and preparing outcome letters and assessment summaries. All stages will be managed through the appropriate GBE N governance processes, with the Commercial Manager responsible for ensuring these processes are followed. Knowledge, Skills and Experience required:
    Essential Relevant experience working on nuclear, construction, engineering and/or critical infrastructure programmes. Significant experience supporting the delivery of commercial, procurement and contract management activity in line with Government processes (including Cabinet Office and HMT requirements). Experience overseeing project cost estimation and the development of appropriate cost and pricing strategies. Demonstrable experience in business case development (HMT Green Book) and working with multiple stakeholders. Strong organisational and planning skills, including effective time management and the ability to manage competing priorities within an agile environment. Experience task managing team members and coordinating delivery of work. Experience working in complex delivery environments, managing competing priorities and meeting deadlines. Desirable Experience delivering commercial and procurement activity within the NEC suite of contracts, including drafting and negotiation. Experience leading large scale negotiations and commercial agreements, with the ability to influence effectively while maintaining strong supplier and stakeholder relationships. Experience navigating commercial and procurement activity within Crown Commercial Service (CCS) frameworks, including assessing routes to market at pace. Experience working within public sector procurement environments, including PCR and the Procurement Act. Please complete our short application form to apply for this role. If shortlisted, one of our Talent Attraction Leads will be in touch to discuss the position in more detail. Good luck with your application! At GBE-N, we are committed to building an inclusive workplace where everyone can thrive. We value diversity and encourage applications from all backgrounds, including underrepresented groups. If you require any support or adjustments to help you with your application, please contact us at , and we will be happy to provide assistance. Read Less
  • Head of Accounting  

    - Oxfordshire
    **Job Description:** *Head of Accounting* *Oxford * *Permanent *... Read More
    **Job Description:** *Head of Accounting* *Oxford * *Permanent * ***About AHUK...*** Airbus Helicopters is the world’s largest helicopter manufacturer and the company’s site at Oxford Airport is Britain’s civil helicopter hub. AHUK offers considerable experience in helicopter sales, bespoke completions, maintenance and spares support. Its in-house engineering capabilities include design, customisation, installation, flight-testing and certification, as well as technical support, maintenance, training and the supply of spares for civil and military applications. AHUK is the MoD’s chosen provider of helicopters and maintenance for its No.1 Helicopter Flying school (referred to as MFTS) located in RAF Shawbury (Shropshire) and RAF Valley (Anglesey). ***The Reward: Why Join Airbus?*** We offer a competitive base salary and a robust suite of benefits designed to support your health, wealth, and lifestyle: * Holiday Allowance : We value loyalty and work-life balance; your annual leave entitlement grows with you, rewarding your commitment with an extra day of leave for each year of service (up to an additional 4 days) * Health : Private Medical Insurance (Bupa). You also have the flexibility to add family members to your policy at an additional cost. Other options include Health-care Cash Schemes and Den-Plan. * Future Wealth: up to 8% Company Pension contribution, when you contribute 6%. Plus Yearly Share Incentive Plans, and Discretionary Group Bonuses. * Everyday Savings : Access to exclusive shopping discounts, including a cashback card to help your money go further. * Lifestyle : Bikes to Work scheme (up to £3,000), Mydrive car purchase scheme, and Technology purchase schemes. * Added Protection : Benefit from Personal Accident Insurance, Health-care Cash Schemes, and professional Financial/Legal advice. * Refer a friend Scheme : We offer a generous Referral Bonus for any successfully placed candidates you recommend to the business. **The Opportunity ** As Finance Manager, your responsibilities will include overseeing end-to-end finance operations, financial analysis, balance sheet reconciliations, looking to make improvements to procedures and controls, overseeing all audits. * Responsible for financial statements * Ensure statutory accounts comply with UK GAAP & IFRS. * Be the primary conduit for audit preparation and liaison with auditors. * Issue accurate and timely monthly financial accounts. * Ensure monthly routines are maintained for financial closing and balance sheet reconciliation. * Responsible for the preparation of data for reporting * Prepare the deferred tax pack for Group accounting annually * Communicate any financial changes required by Group to the department. * Prepare and finalise statutory accounts and ensure compliance with regulatory authority requirements * Prepare Corporation tax packs for tax advisors. * Ensure VAT returns and payments and other statutory reports such as ONS surveys are delivered by specified deadlines. * Work alongside other departments with regards to customs tariffs import VAT and duty. * Ensure the banking database eBam is maintained and bank mandates are updated. * Maintain Companies House data for directors appointments and annual returns. * Manage the Accounting department of four people. * Develop a strong customer focus. * Oversee Accounts Receivable and cash collection. * Oversee the Accounts Payable function including payments * Oversee the payroll ensuring it is processed and all associated reporting complete (sub contracted to Airbus) * Ensure appropriate financial controls are defined and compliance is adhered to. * Write and edit Financial policies and improve financial systems, processes and procedures. * Liaise with the IT department on all accounting software financial issues. * Treasury & Management report **Knowledge and Skills** * Essential * * Detailed knowledge of SAP * Detailed knowledge of FRS102 * Professional, trustworthy, define priorities , leader and team * player, self-starter, and positive. * Communicates well to a variety of audiences. * Desirable * * A foreign language (French or German) could be useful **Education, Qualifications or Training** * Essential * * Professional accountancy qualification such as ACA or ACCA. ***Culture and Wellbeing*** * Inclusive Space: We provide a dedicated Multi-Faith Prayer Room, ensuring a quiet, private space prayer during the day. * Employee Assistance Program (EAP): Your mental health matters. Gain access to 24/7 confidential support, counseling, and resources for both your professional and personal life. * The Canteen Hub: A dedicated space to take a break and recharge, featuring on-site vending machines for quick snacks and refreshments. * Fuel Your Day: Enjoy free tea and coffee throughout the day, because sometimes the best ideas happen over a fresh brew. **Additional requirements** This position is subject to National Security Vetting. Candidates must be able to obtain SC clearance, which generally requires having lived in the UK for the last five years. All successful applicants will also undergo a mandatory BPSS check. * Applicants must meet any/all requirements of Export Compliance Regulations. * All candidates must possess the current, legal right to work in the United Kingdom. Airbus will not be able to offer sponsorship for any employment Visa's. ** Data Protection ** By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. We reserve the right to close this vacancy early should we receive an overwhelming response. After this date the applications will then be reviewed, Feedback will be given and Interviews will be arranged. Please direct any questions relating to this job posting to contact.recruitment .ahuk@airbus.com in the first instance for the attention of the HR Team. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. ****Company:**** Airbus Helicopters UK Ltd *Employment Type:* Permanent ------- *Experience Level:* Professional *Job Family:* Leadership By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. Read Less
  • Airbus - Landing Gear Systems Engineer  

    - Bristol City
    **Job Description:** We are looking for a Landing Gear System Engin... Read More
    **Job Description:** We are looking for a Landing Gear System Engineer to join our team in Filton. As an Landing Gear System Engineer, you will be responsible for monitoring in-service occurrences of one or more A/C programs for ATA32 (Landing Gear). You will participate in collaboration with different Airbus safety stakeholders (Airworthiness, Design Office, Customer Support, Chief Engineering) in the following activities: * Review and severity identification of in-service events in the fleet; * Root cause analysis and incident monitoring; * Manage any unsafe condition related to landing gear systems occurring in the fleet; * Present results during reviews in front of authorities or in front of Airbus internal managers; * Analysis and monitoring of the implementation of proposed corrective actions; * You will be responsible for the progress of activities and compliance with delivery milestones. You will also have to communicate the progress of activities to your Project Manager. * Are you THE one? * * Experience required: * * University degree in Engineering; * At least 5 years experience in Aeronautical or Aerospace Engineering, ideally in the field of Safety and Continued Airworthiness engineering; * Experience of Safety processes, regulations and guidelines (ARP 5150 (Safety Assessment of Commercial Airplanes), Part-21A.3, Part-M (Continuing Airworthiness Requirements), CS 25.1309); * Good knowledge of Aircraft Systems, in particular, Landing Gear and Hydraulic Systems; * Experience in the Landing Gear perimeter; * Track record of leading complex projects involving multiple stakeholders and staff members, with delivery to Time, Cost and Quality; * This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success. * We need someone who has/is: * * Strong ability lead and manage a project team (i.e Work Package management); * Team player, keen to share their knowledge and work collaboratively within a fairly small team; * Customer centric and able to build relationships in a matrix environment; * You have very good communication and negotiation skills; * You are autonomous, curious, proactive, rigorous, with great attention to detail; * Fluent in English (verbal and written). * What's in it for you ... * * * Joining Airbus Protect with: * * A close and caring management * A pipeline of innovative projects * A community of recognised experts * Great career paths and training opportunities * * Great benefits: * * 25 days holiday * Hybrid working * Flexi time * Option to purchase holidays * Generous pension scheme * Eligibility to a Company profit sharing scheme * Share options * Access to a benefits platform offering car leasing, family health plans, dental plan, shopping discounts and much more... *AIRBUS PROTECT* Airbus PROTECT brings together experts in risk analysis and management in the fields of safety, cybersecurity and sustainability. We deliver expertise to our own group, Airbus, for whom we act as a privileged partner, but also to external clients. With over 1,700 experienced professionals based in France, UK and Germany, we service large-scale contracts with companies such as critical infrastructures (CNI), other industries and public institutions. Our positioning and strategy enable us to meet the highest standards of the market and to meet the challenges of tomorrow as a team... **Airbus Protect is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.** *#JobAPUK* *#BUSafetyAP* *#6to10YearsExp* This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. ****Company:**** Airbus Protect Limited *Contract Type:* Permanent *Experience Level:* Professional *Job Family:* Qualification & Operability By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. Read Less
  • Who Are We? Taking care of our customers, our communities and each oth... Read More
    Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? Join our Delegated Financial Lines team as an Associate Underwriting Officer and help manage a diverse DUA portfolio across Management Liability, FI, PI and Cyber at a time of strong, sustained growth. You’ll lead on portfolio management – shaping strategy, monitoring performance, driving profitability, optimising pricing and making data‑driven adjustments to keep the book on track. You'll use your technical Financial Lines and Delegated Authority expertise to assess third‑party proposals, handle referrals, and oversee audits and policy wording reviews. This highly collaborative role will see you building strong trading relationships with DUA partners worldwide and working closely with stakeholders across Travelers Europe and the US. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion. What Will You Do? Product Line Oversight Technical Leadership Act as a senior referral point for complex or high-value risks submitted through delegated authority partners, providing over-authority decisions in accordance with your underwriting authority. In conjunction with CUO Delegated FL, support the establishment of strategic long and short term strategies to effectively achieve profit and growth objectives. Participate in the establishment of underwriting and product development strategies that reflect market competitive conditions and global BSI and Travelers Europe appetite. In conjunction with the relevant business unit leaders, ensure the successful implementation of agreed underwriting strategies by delegated partners. Collaborate with actuarial and pricing teams to establish and update product pricing frameworks for delegated partners. Monitor market trends, emerging risks, regulatory environments and competitive landscape in territories relevant to the delegated portfolio, making recommendations for underwriting strategy revisions where needed. Portfolio Management Performance Analysis Monitor and analyse the performance of delegated authority arrangements, including production metrics, loss ratios, and claims trends, making recommendations for pricing or strategy changes as needed. Identify opportunities for portfolio optimization and implement corrective actions when necessary. Assist with the preparation of regular performance reports on delegated authority portfolio results. Prepare and present Collaborative Underwriting Reviews and Portfolio Reviews for delegated business. Work with claims teams to analyse claims trends and incorporate learnings into underwriting guidelines. Partner Management Development Conduct regular underwriting audits of delegated authority partners to ensure compliance with guidelines and authority limits. Provide technical training and support to delegated partners to enhance their underwriting capabilities. Build and maintain strong relationships with DUA partners, brokers, and internal colleagues across Underwriting, Actuarial, Claims, Finance, Compliance and Operations. Identify new delegated authority partnerships and oversee the due diligence process. Provide technical support and feedback to DUA partners to enhance their underwriting capabilities and alignment with Travelers appetite. Governance Compliance Ensure all delegated arrangements within your product lines comply with regulatory requirements (including Lloyds) and internal risk management frameworks. Collaborate with appropriate stakeholders to approve and sign-off new policy wordings or amendments referred by delegated authority partners. Maintain accurate records of all delegated authority arrangements and related documentation. Support the implementation of governance frameworks established by senior management. What Will Our Ideal Candidate Have? Demonstrated experience in managing delegated authority relationships or working with MGAs/TPAs Strong technical knowledge of D O, PI, Cyber, and FI in cluding coverage analysis, risk assessment, and pricing Familiarity with Lloyd’s delegated authority frameworks Proven track record of delivering profitable underwriting results Strong analytical skills with the ability to interpret data and translate insights into actions Excellent negotiation and relationship management skills Awareness of market coverage trends and ability to analyse coverage against company risk appetite Strong decision-making capabilities, particularly with complex risk scenarios Good interpersonal and communication skills, with a collaborative approach to working with internal and external stakeholders ACII qualified. What is a Must Have? Relevant underwriting experience in Professional Indemnity, Management Liability, Financial Institutions and/or Transactional Liability classes with a demonstrated experience in handling complex risks either as an underwriter or a referral point for underwriters. What Is in It for You? Private Medical Insuran ce: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ . Read Less
  • Underwriter - Hull & War  

    - Greater London
    Who Are We? Taking care of our customers, our communities and each oth... Read More
    Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? We’ve got a great opportunity for an Underwriter to join our Hull War team. If you're a broker looking to get into underwriting or an experienced Hull underwriter ready for your next challenge, this role will offer you the opportunity to work on a broad and diverse portfolio, as part of a growing Marine account. You’ll be responsible for building and developing broker relationships in the Lloyds market, taking ownership of new business and renewals across the entire portfolio. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion. What Will You Do? Contribute to the overall profitability, growth and retention of the Line of Business line and consistency of all related underwriting initiatives. Ensure that business is written in accordance with the Company's policies, procedures and controls (including audit requirements) at all times, and adheres to Lloyds Underwriting Management Standards ensuring business is only accepted in accordance with: individual underwriting authority and, where relevant, with approval under the Lloyds Individual Registration Byelaw and the Unit's business plan for the relevant year. Support the development of assigned Line of Business and services such as researching and identifying target business, competitor information, industry and economic factors across the business. Utilise appropriate systems to accurately enter quotes, risks and endorsements, so as to ensure correct management, statistical and regulatory reporting. May gather data and prepare reports to support the professional execution of corporate/business underwriting policies/standards. Monitor market factors and world affairs as part of research and development of new opportunities. Promote Travelers Line of Business, distribution strategy and philosophy and provide guidance on the Company's underwriting philosophy, procedures and requirements by building strong partnerships with Agents, Brokers and Customers. Provide guidance, mentoring and coaching to others as appropriate. Perform other duties as assigned. What Will Our Ideal Candidate Have? Experience within the Lloyd's market, with a basic understanding of the internal and external factors which impact the market. Hull and War Underwriting experience. Able to demonstrate emerging technical proficiency and application of knowledge commensurate to your underwriting authority. Able to make sound quoting and pricing decisions that are in the Company's best interests. Intermediate knowledge and ability in respect of judgment, decision making, communication and strong team work. Demonstrates Intermediate knowledge and experience in respect of Relationship Management: Seeks out, builds, fosters and maintains productive relationships or alliances to meet goals and achieve objectives. Demonstrates Intermediate knowledge and experience in respect of Analytical Thinking/Financial Acumen: Identifies current or future problems or opportunities, analyses, synthesises and compares information to understand issues, identifies cause/effect relationships, and explores alternatives to support sound decision making. Utilises understanding of finance and accounting principles to identify the impact of responsible underwriting decisions on the overall profitability of the business. Demonstrates Intermediate knowledge and experience in respect of Product/Technical: Demonstrates technical proficiency and application of knowledge commensurate to his/her underwriting authority. Demonstrates Intermediate knowledge and experience in respect of Business Perspective: Uses knowledge of internal and external factors that impact the Lloyd's Market to make decisions. Expected to be studying towards ACII qualification. What is a Must Have? Previous London Market insurance experience in either an underwriting or broker capacity. Secondary level education or equivalent. What Is in It for You? Private Medical Insuran ce: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ . Read Less
  • Underwriting Product Development Specialist  

    - Greater London
    Who Are We? Taking care of our customers, our communities and each oth... Read More
    Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? We're looking for a Product Development Specialist to join our Wordings Product team. You'll bring hands-on commercial underwriting and policy wording experience — as well as a genuine passion for building products that truly serve our customers. You'll work alongside our Business Insurance Leadership team, bringing technical product and underwriting expertise to shape, design, and evolve our product portfolio. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion. What Will You Do? Support the Technical Product development for new or updated products, working closely with the Subject Matter Expert (Portfolio/Product Manager, Managing/Senior Underwriter). Deliver the following, within agreed timelines, for new/updated products: Underwriting: development of appropriate appetite, underwriting parameters including capacity deployment, line size, new and renewal program rules, question sets, ensure reinsurance cover alignment, and, risk survey parameters for product lines or industries. Wordings: using customer research completed by the Propositions and SMEs team, design the scope of wording (e.g. necessary extensions, conditions, exclusions). Once Wordings team has drafted the full wording, ensure these are robust, customer centric, and align with underwriting methodology and systems. Product supporting materials: Draft Technical Collaterals (i.e. Product UW guides/guidance/bulletins) and update as part of the product development process. Draft technical product underwriter training. Prepare collaterals to support the review and agreement of aspects of the technical product development process noted above. Technology: provide technical consultation on the design and implementation process of the technology platform to ensure successful integration or conversion of the new or updated product including IT scope (e.g. Management Information requirements, Policy Schedule design and production, Product configuration) and oversight the testing of UW systems. To deliver on the above you will have the support of the SMEs, Underwriting Officers, Wordings team, Product team, IT, and other necessary areas of the organisation. Provide technical consultation to Propositions and SMEs regarding the review of competitor information. Contribute to the development of technical underwriting /broker training material to accompany product launch and assist with delivery as required by the SME. Maintain a log of approvals for the technical work to satisfy governance requirements. Provide input to progress reports as needed. Ensure that you keep abreast of market activity with regards the product content across first and third-party lines of business. Have an understanding of the reinsurance treaty policy content requirements and restrictions across BI. Perform other duties as assigned. What Will Our Ideal Candidate Have? Solid insurance underwriting experience. Thorough understanding of Business Insurance products, systems, contracts, forms, coverage, distribution channels, regulatory environment and insurance financials. Very strong verbal and written communications skills. Excellent organisational skills with the ability to plan, prioritise and adapt as required. Ability to communicate at all levels and manage stakeholder expectations. Good level of proficiency required in the following: Financial Acumen, Presentation Skills, Networking, Risk Selection and Critical and Analytical Thinking. Good working knowledge of Microsoft Office packages, including Word, Excel and Powerpoint. ACII qualifications. What is a Must Have? Previous Insurance experience with good knowledge of product, underwriting or coverage. What Is in It for You? Private Medical Insuran ce: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ . Read Less
  • Head of Ceded Reinsurance  

    - Greater London
    Who Are We? Taking care of our customers, our communities and each oth... Read More
    Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? We are currently recruiting for a Head of Ceded Reinsurance to join our team based in London on a full time permanent basis. The Head of Ceded Reinsurance leads Travelers Europe's ceded reinsurance strategy and relationships, with oversight of the analysis, placement, management, and optimisation of reinsurance programmes. Working closely with European Leadership and underwriting management, the role shapes and refines risk appetite and reinsurance strategy, ensures appropriate programme structure recommendations are made, and that placement is executed effectively. Drawing on deep reinsurance expertise, strong relationship-building skills, and executive presence, the role drives day-to-day treaty placement activity, provides thought leadership on long-term placement strategy and other critical reinsurance matters, and builds robust internal and external networks. This role has direct line management responsibility. This role is a Key Function holder within the Senior Manager and Certification Regime (SM CR) as set out in the Financial Services and Markets Act 2000 (FSMA), and is subject to the rules and regulations of the relevant regulators. Fitness and Probity (F P) will be assessed — and certified where required — both on appointment and annually thereafter. Post-holders are required to abide by the Conduct Rules at all times. Our leaders in regulated roles champion Travelers' culture and are committed to fostering a diverse and inclusive working environment. In addition to this job description, the successful candidate will receive a Statement of Responsibilities (SoR) outlining their specific accountabilities, along with any applicable mandatory prescribed responsibilities. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion. What Will You Do? Strategic Leadership Innovation. Develop and execute the overall ceded reinsurance strategy, aligned with corporate risk appetite and business objectives. Lead the design and structuring of treaty and facultative reinsurance programmes across all lines of business, driving best-in-market structures that differentiate the company and meet strategic goals. Provide thought leadership and strategic guidance to senior leadership on reinsurance market conditions and opportunities, and on how reinsurance can influence business strategy. Ensure reinsurance solutions support enterprise growth, profitability, and capital optimisation. External Relationship Management. Establish and maintain key broker and reinsurer relationships to secure optimal market access and competitive terms, building strategic partnerships with top-tier reinsurance markets globally. Manage broker expectations and timelines for assigned placements, coordinating materials and meeting with and presenting to reinsurance markets. Represent the company at industry events, reinsurance market meetings, and, where appropriate, on reinsurance industry panels. Where appropriate, appoint brokers and engage in joint strategic planning to align on objectives and market opportunities, keeping reinsurers updated on plans and developments. Internal Relationship Management Stakeholder Collaboration. Partner with underwriting, actuarial, finance, risk management, and capital management teams to ensure alignment and deliver group objectives. Communicate proactively with business units, demonstrating a thorough understanding of primary coverages and underwriting strategies. Propose ideas and solutions to portfolio challenges above and beyond renewal placements, leading management strategy decision meetings and advocating for the best option. Communicate reinsurance strategy and results effectively to diverse stakeholder groups, building consensus and driving execution of group-wide initiatives. Reinsurance Programme Management Treaty Negotiation. Oversee the placement and renewal of treaty and facultative reinsurance agreements, ensuring optimal protection while managing cost efficiency. Independently negotiate pricing, coverage, exclusions, terms, and conditions with reinsurance markets to obtain the best terms for the company. Coordinate the preparation of reinsurance submissions and gather the information required from brokers, evaluating and implementing changes to data requirements. Continuously evaluate and enhance reinsurance coverage and structures to maintain competitive advantage. Contract Wording Documentation. Draft and propose contract wording for new and renewal treaties, researching conceptual topics and evaluating alternative clauses. Research and implement changes to standard treaty clauses and perform secondary contract reviews. Oversee documentation and contract management processes. Capital Management, Analytics Reporting. Use capital model metrics to assess the effectiveness of the reinsurance strategy against regulatory capital requirements and internal targets, optimising capital efficiency in collaboration with capital management and actuarial teams. Verify data for accuracy and identify anomalies, directing brokers and actuarial teams on pricing and risk-evaluation analytics and their implications for placement options. Monitor and report on capital relief achieved and on reinsurance programme performance and market trends. Manage internal and external reporting requirements and prepare comprehensive reports and presentations for executive leadership and board committees. Treaty Design Structuring. Evaluate broker and reinsurer presentations for veracity and applicability, proposing renewal structure changes and establishing the associated evaluation criteria. Apply knowledge of capital market (ILS) and structured reinsurance solutions and consult on their use. Provide leadership and technical expertise on intercompany reinsurance solutions and reinsurance impacts from corporate M A activity. Risk Management. Analyse catastrophe exposure and develop appropriate risk-transfer solutions. Monitor reinsurance recoverables and ensure their timely collection. Evaluate the financial impact of reinsurance decisions on company results. Operational Controls Regulatory Compliance. Design and implement team controls and develop corporate reinsurance policies to assure compliance, appropriate referral protocols, and best practices. Ensure compliance with internal policies and external regulatory requirements, maintaining corporate governance standards and risk-management frameworks. Take reasonable steps to ensure the business for which you are responsible is controlled effectively and complies with the relevant requirements and standards of the regulatory system. Take reasonable steps to ensure any delegation of responsibility is to an appropriate person and that oversight of the delegation is discharged effectively. Disclose appropriately any information of which the FCA and PRA would reasonably expect to have notice. Team Leadership Development. Lead, mentor, and develop the ceded reinsurance team, coaching members on the technical expertise and other skills required to perform effectively, and developing and implementing associated training programmes. Foster a culture of collaboration, innovation, and continuous improvement, and build organisational capability in reinsurance expertise. Perform other duties as assigned. What Will Our Ideal Candidate Have? Proven experience leading a reinsurance function, with demonstrated success in strategic leadership. Extensive experience of Global Property and Casualty Insurance and Reinsurance business. Proven knowledge and understanding of London Market processes and systems. Extensive experience in reinsurance, including in a senior leadership role. Proven track record in reinsurance programme design, placement, and negotiation, and in building and maintaining broker and reinsurer relationships. Strong understanding of capital modelling and its application to reinsurance strategy. What is a Must Have? University degree (Business, Finance, Actuarial Science, or related field). ACII (Associate of the Chartered Insurance Institute) qualification. What Is in It for You? Private Medical Insuran ce: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ . Read Less
  • Underwriting Director - Cyber London Market  

    - Greater London
    Who Are We? Taking care of our customers, our communities and each oth... Read More
    Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? Our Cyber Underwriting team are looking for a high-impact Director to lead the London Market underwriting team. You’ll be at the heart of our Cyber portfolio; working closely with our Head of Cyber to support the strategic direction and growth of the book. You’ll combine hands-on underwriting with strategic influence – managing a team and shaping how we grow in the London market. You’ll lead on pricing and risk selection, guide complex and high-profile accounts, and be a visible market voice through broker engagement, thought leadership, and industry events. With responsibility for driving production, profitability and underwriting excellence, you’ll report on the success of the book and help execute our strategy. This is an incredible opportunity for a technical underwriter with Cyber experience in the London Market to drive portfolio performance, and play a pivotal role in the future direction of our Cyber business. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion. What Will You Do? Achieves the annually agreed production and profitability objectives. Ensures that new business, renewals and mid term adjustments within assigned product(s) are underwritten within published guidelines and authorities. Polices processed onto IT systems as required by the Commercial Underwriting Practices Manual. Accountable for adequate pricing and classification of risks within assigned product(s) in accordance with the Underwriting Guidelines and rating consideration, liaising with Actuarial Department as required. Ensures adequate information is obtained to enable the selection of high quality business within the product segment. Ensures that all business written is within the gross and net capacity agreed each year in the structure of the ceded reinsurance programme. Monitors market developments within assigned product(s) and ensure that opportunities are maximised and threats are minimised. Researches and develops new and existing areas within the product(s). Ensures policy documentation for customers accurately reflect coverage agreed and issued within the agreed service standards. Promotes Travelers products, distribution strategy and philosophy and provides guidance on the Company's underwriting philosophy, procedures and requirements by regular visits to brokers premises maximising the opportunities for growth and profit of the commercial business. Ensures underwriters writing for the product; comply with their authority levels, the Product Underwriting Guides, Technical Underwriting Guides and Commercial Underwriting Practice Manual and the Business Partner Processing Manual. Performs process and underwriting competency audits to ensure the audit requirements established for Commercial Underwriting are complied with and underwriting standards within the product(s) are both maintained and continually improved upon. Ensures that high quality customer service is delivered to brokers and customers in line with the Commercial Insurance service standards and/or product specific service levels. Supports the objective to ensure that a high quality risk management service is provided for customers. Handles referrals and underwriting of complex and/or high profile accounts and underwriting individual risk accounts. Sets and maintains underwriting guidelines for assigned product(s), in collaboration with Chief Underwriting Officers and Technical Solutions to ensure that the Technical Underwriting Guides and Commercial Underwriting Practice Manual are adhered to. Makes recommendation for and appropriately maintains underwriting authority documents within the Company for assigned product(s) based upon individual underwriting experience and competencies. Sets work objectives and goals for employees and manages performance. Typically involved in hiring and compensation decisions. Seeks out opportunities to champion or lead projects to improve efficiencies and effectiveness within product(s). Perform other duties as assigned. What Will Our Ideal Candidate Have? Bachelor's Degree or higher education level. Relevant experience in Underwriting preferred, with a thorough understanding of the assigned product(s). Advanced level of proficiency required in the following: Organisation, Financial Acumen, Communication, Collaboration, Presentation Skill, Networking, Risk Selection and Critical and Analytical Thinking. Advanced level of proficiency required in the following leadership competencies: Leading the Business including; Change Management, Strategic Planning, Making Decisions, Results Orientation, Influencing, Leadership, Power, Business Perspective, Risk Taking, Innovation and Understanding Navigating the Organisation. Leading Others including; Forging Synergy, Develops Employees, Building Collaborative Relationships, Communicating Effectively, Leveraging Differences, Participative Management and Leading Employees. Leading Self including; Openness to Influence, Flexibility, Demonstrates Leadership Stature, Self-Awareness, Credibility and Seeks Opportunities to Learn. Advanced Qualification in Insurance preferred (ACII or equivalent). What is a Must Have? Extensive understanding of UK Professional Indemnity or Financial Institutions and Management Liability. What Is in It for You? Private Medical Insuran ce: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ . Read Less
  • Development Underwriter - Cyber  

    - Greater London
    Who Are We? Taking care of our customers, our communities and each oth... Read More
    Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? Our Cyber team is looking for an experienced Development Underwriter who knows the Lloyd's and London market and is ready to take ownership of a broker portfolio. You'll bring both technical underwriting expertise and strong commercial instincts — writing new and renewal business while building lasting broker relationships. Working as part of a close-knit team, you'll play a meaningful role in growing and developing the book. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion. What Will You Do? Underwrite and assess risk for products and accounts from assigned brokers. Make appropriate decisions within own underwriting authority in addition to considered, intelligent, and complete recommendations to regional or product underwriting leadership. Consistent with Travelers Insurance Company Limited (TICL) underwriting principles, underwrite accounts and risks and consider different approaches toward risks to maximise profitability (e.g., pricing, retention, endorsements, limits, indemnity, and security). Make prompt, sound decisions within underwriting authority and based appropriate underwriting information. Negotiate terms and conditions consistent with regional or product underwriting requirements and standards within submission timeframe. Understand and execute product segment strategies to produce budgeted results. Continuously manage book of business (maintain quality of business required by regional or product underwriting strategy). Accountable for accurate underwriting documentation and information in account management systems and adherence to documentation standards. Embrace required working practices with allocated Underwriting Account Management resource in order to deliver appropriate and timely underwriting service on your accounts at all times. Actively engage and seek out training opportunities to further develop underwriting expertise. Develop and leverage broker/client relationships through a high level of visibility and using a disciplined sales management approach (e.g. planning and follow-up for broker and prospective customer visits/meetings) in support of business objectives. Effectively develop and execute sales plans for assigned brokers in conjunction with the regional sales leadership as appropriate. Create and achieve sales plans that identify and capture new business opportunities and effectively cross sell TICL products. Seek out and maintain collaborative relationships with colleagues in other business units and regions to foster business development. Actively participate in regularly scheduled regional and product underwriting and/or sales meetings. Demonstrate superior customer service standards (consistency, quick response, knowledge of products). Assist others to help achieve underwriting, sales and production goals and understand and work towards strategic objectives. Work tactically with brokers to ensure they have an appropriate level of understanding of TICL goals and objectives. Perform other duties as assigned. What Will Our Ideal Candidate Have? Degree education. Working knowledge of industry business operations and work methods, critical business issues and financial drivers that affect the Line of Business. Working knowledge of the local insurance marketplace and effectively uses that knowledge to the Company's advantage; continuously seeks out local market insight. Intermediate: Relationship Management: Seeks out, builds, fosters and maintains productive relationships or alliances to meet goals and achieve objectives. Basic: Business Perspective: Uses knowledge of internal and external factors that impact assigned product portfolio to make decisions. Analytical Thinking/Financial Acumen: Identifies current or future problems or opportunities, analyzes, synthesizes and compares information to understand issues, identifies cause/effect relationships, and explores alternatives to support sound decision making. Utilizes understanding of finance and accounting principles to identify the impact of responsible underwriting decisions on the overall profitability of the business. Product/Technical: Demonstrates technical proficiency and application of knowledge commensurate to his/her underwriting authority. Makes sound quoting and pricing decisions that are in the Company's best interests. ACII qualification. What is a Must Have? Previous experience of underwriting in management liability/professional indemnity/financial institutions. What Is in It for You? Private Medical Insuran ce: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ . Read Less
  • Contact Centre Service Advisor - Newcastle  

    - County Durham
    Contact Centre Service Advisor – Newcastle We’re looking for a Custome... Read More
    Contact Centre Service Advisor – Newcastle We’re looking for a Customer Service Advisor to join our team, with a key focus on handling more complex customer enquiries and complaints. This role plays a vital part in delivering against our core KPIs, including First Time Resolution (FTR), NPS, quality, productivity and Sales Through Service (STS). You’ll manage a range of customer contacts, with a particular emphasis on resolving challenging and sensitive situations, while also identifying opportunities to add value to the customer conversation. You’ll need to be confident taking ownership of customer issues, working through complexity, and using your judgement to deliver the right outcome first time wherever possible — balancing strong resolution with great customer experience and commercial awareness. Proposed Start Date: 28th September 2026 Salary: £26,728 per annum Site : Sky, Wellbar Central, 36 Gallowgate, Newcastle upon Tyne, NE1 4TD Shifts: 37.5 hours per week, 5 days per week, shifts will be between the hours of 8.00am and 9.00pm, including evening and weekend working Interviews: If you are successful at the initial assessment stage, you will be invited to attend an in‑person interview at the end of July or early August 2026 At our Sky contact centres, we operate a hybrid working pattern once you have successfully passed your training/probation period. This gives colleagues a good work-life balance, with the opportunity to work both from the office and from home for part of the week. For full-time advisors, this means a minimum of 2 days per week on site, however you are welcome to work more in the office as needed. What you’ll be doing: Handling a mix of inbound and outbound customer contact, including responding to incoming queries and proactively following up to resolve ongoing issues Managing complex and escalated customer concerns with care, professionalism and full ownership Delivering against key KPIs including FTR, NPS, quality, productivity and STS Identifying Sales Through Service opportunities where appropriate, adding value through customer conversations Investigating queries in detail to understand the full picture and determine the right resolution Taking end-to-end ownership of customer cases, ensuring clear communication and timely resolution What we’re looking for: Proven experience delivering against customer service and sales KPIs Confidence handling complex or sensitive customer interactions, remaining calm and solution-focused A passion for resolving customer concerns and achieving the right outcome in challenging situations Strong awareness of Sales Through Service, identifying opportunities without impacting customer experience Excellent communication skills, with the ability to build trust and manage difficult conversations A proactive mindset with strong ownership, accountability, and attention to detail Training and Development: Training and Development is hugely important to us which is why we’ll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Service Advisor. At Sky, our comprehensive 9-week training programme is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Please note that our Training and Academy sessions are conducted entirely face-to-face in the office, Monday to Friday - 9am to 5pm . To ensure participants gain the most from the program, we ask that no holidays are taken during this period. After 4 weeks in the classroom working 9am-5pm, you'll be expected to complete the last 5 weeks in Academy The Benefits: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. There really is something for everyone with our fantastic range of benefits. Here’s a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you’ll work : We’re based in the heart of Newcastle looking onto St James’ Park. Close to all main transport hubs, you’ll have access to a subsidised canteen and Sky Glass lounge to relax in, table tennis, free tea and coffee, pool table, bike storage, prayer room and changing/washroom facilities. Inclusion: We are focused on who you are and the potential you’ll bring to Sky. That’s why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Read Less
  • D

    Software Security Engineer  

    - Somerset
    The opportunityJoin a software engineering function where you'll get b... Read More
    The opportunity
    Join a software engineering function where you'll get broad exposure to the organisation's product portfolio, working in a team that actively adopts modern/innovative technologies.

    Key aspects of the role

    Lead and guide the security aspects of product development across the full lifecycle: concept/design ? delivery ? in-service support click apply for full job details Read Less
  • M

    Area Sales Manager Plant Hire  

    - Buckinghamshire
    -
    Area Sales Manager Plant Hire Job Title: Area Sales Manager Powered... Read More
    Area Sales Manager Plant Hire Job Title: Area Sales Manager Powered Access & Handler Hire

    Industry Sector: Regional Sales Manager, Area Sales Manager, Senior Sales, Area Sales, Business Development Manager, Sales Executive, Plant Hire, Powered Access, Handlers, Machine Sales, Contract Hire, Cranes, Heavy Plant Hire, Plant Hire, Crane Hire, Mobile Crane, Construction Hire, Contract Lifting, Heavy click apply for full job details Read Less
  • C

    Childrens Home Registered Manager  

    - Swindon
    -
    About The RoleLet's be honest. This isn't a job advert for everyone.If... Read More
    About The Role
    Let's be honest. This isn't a job advert for everyone.

    If you've worked in residential childcare, you'll know that organisations face challenges. Compass has been no different. Some homes have experienced periods of instability. We've made decisions that, with hindsight, could have been better. Some homes have closed, some teams have changed, and we've listened carefully to feedback from colleagues, regulators and the children we support.
    Rather than ignore that, we've chosen to learn from it. We've strengthened our governance, invested in therapeutic services and increased the support available to our Registered Managers. And we've become clearer about the kind of organisation we want to be. That's where this role comes in.
    We're looking for a Registered Manager who doesn't just want to maintain standards - but wants to help shape them. Someone who sees opportunity where others see difficulty. Someone who can build trust, create stability and create a home where children genuinely thrive.
    If you're looking for an easy role, this isn't it. If you're looking for a challenging and meaningful role, we'd love to hear from you.
    What Compass offers you

    You carry significant responsibility. You deserve more than a salary and benefits package. You deserve to be trusted, listened to and respected as the professional leader of your home.
    That means a genuine voice, support when things are difficult, and leaders who work alongside you and not from the sidelines.
    The package

    We recognise that exceptional leaders deserve exceptional reward.Salary and bonus - competitive salary based on experience and home complexity, plus a performance bonus of up to £18,000 annually, paid quarterlyLeave - 224 hours rising to 248 after four years, plus additional leave for your birthday, wellbeing, volunteering and festive celebrationsDevelopment - leadership development, Level 7 qualification support, specialist therapeutic training and coaching from experienced operational leadersWellbeing - MediCash cashback on dental, optical and physiotherapy, employee support programmes and dedicated specialist teams around youAdditional benefits - Group Life Assurance, relocation support and refer-a-friend incentivesBecause when our Registered Managers thrive, our teams thrive. And when our teams thrive, children thrive. Read Less
  • C

    Senior Residential Support Worker  

    - Herefordshire
    -
    About The RoleWant to work in a children s home that makes a positive,... Read More
    About The Role
    Want to work in a children s home that makes a positive, lasting difference to children s lives? Are you determined, caring and resilient? Are you an experienced Residential Worker looking for a role with clear pathways into management?
    If the answer to all the above is yes , then a Senior Residential Support Worker role with Compass could be perfect for you.
    We are looking for someone who Is 22 years of age or above (to meet Ofsted regulations).Has their NVQ Level 3 Diploma in Children's and Young People Workforce.Has at least 2 years of experience within residential childcare and working alongside young people.Has a valid manual driving license.What will I do as a Senior Residential Support Worker?
    Compass Homes are built around accepting a child as they are in a non-judgemental way. You will teach them to build self-esteem and accept themselves, helping their journey into adulthood.Using life skills, you will have the opportunity to make a huge difference in children s lives: you will create positive relationships with them, meeting their needs and safeguarding them at all times.You will engage with a variety of children and young people, some of whom may require high levels of supervision and support.Within this leadership role you will be responsible for staff supervision, leading shifts, policies, procedures, risk assessments, rotas, and ensuring that placement plans are followed and education is supported.You will ensure the welfare and care of each child, and give guidance and support to all residential workers.Why work for Compass? Starting salary of £32,344 with £60 per sleep-in on top of this.Our Passport to Manage training allows you to gain your Level 5 for clear management progression.Receive a £100 bonus for achieving a Good Ofsted outcome for the home and a £200 bonus for achieving Outstanding .Receive £200 (2 years), £400 (5 years) and £600 (10 years) service awards, plus up to £500 special recognition award for outstanding practice.224 hours holiday, gradually increasing to 248 hours after 4 years of working with us.Receive an additional 3.5 days of leave (one for your birthday, one for health and wellbeing, one to volunteer and a half day for festive celebrations).With MediCash, receive cash back for medical and wellbeing appointments such as dental treatment/check-ups, optical care, physiotherapy and more.Company pension scheme.The successful applicants will be appointed subject to references and enhanced DBS check.
    Compass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Above all we thrive on our ethos Potential Not Perfection , meaning we will consider all applications.
    Read Less
  • C

    Senior Residential Support Worker  

    - Staffordshire
    -
    About The RoleWant to work in a children s home that makes a positive,... Read More
    About The Role
    Want to work in a children s home that makes a positive, lasting difference to children s lives? Are you determined, caring and resilient? Are you an experienced Residential Worker looking for a role with clear pathways into management?
    If the answer to all the above is yes , then a Senior Residential Support Worker role with Compass could be perfect for you.
    We are looking for someone who Is 22 years of age or above (to meet Ofsted regulations).Has their NVQ Level 3 Diploma in Children's and Young People Workforce.Has at least 2 years of experience within residential childcare and working alongside young people.Has a valid manual driving license.What will I do as a Senior Residential Support Worker?
    Compass Homes are built around accepting a child as they are in a non-judgemental way. You will teach them to build self-esteem and accept themselves, helping their journey into adulthood.Using life skills, you will have the opportunity to make a huge difference in children s lives: you will create positive relationships with them, meeting their needs and safeguarding them at all times.You will engage with a variety of children and young people, some of whom may require high levels of supervision and support.Within this leadership role you will be responsible for staff supervision, leading shifts, policies, procedures, risk assessments, rotas, and ensuring that placement plans are followed and education is supported.You will ensure the welfare and care of each child, and give guidance and support to all residential workers.Why work for Compass? Starting salary of £32,344 with £60 per sleep-in on top of this.Our Passport to Manage training allows you to gain your Level 5 for clear management progression.Receive a £100 bonus for achieving a Good Ofsted outcome for the home and a £200 bonus for achieving Outstanding .Receive £200 (2 years), £400 (5 years) and £600 (10 years) service awards, plus up to £500 special recognition award for outstanding practice.224 hours holiday, gradually increasing to 248 hours after 4 years of working with us.Receive an additional 3.5 days of leave (one for your birthday, one for health and wellbeing, one to volunteer and a half day for festive celebrations).With MediCash, receive cash back for medical and wellbeing appointments such as dental treatment/check-ups, optical care, physiotherapy and more.Company pension scheme.The successful applicants will be appointed subject to references and enhanced DBS check.
    Compass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Above all we thrive on our ethos Potential Not Perfection , meaning we will consider all applications.
    Read Less
  • C

    Senior Residential Support Worker  

    - Norfolk
    -
    About The RoleWant to work in a children s home that makes a positive,... Read More
    About The Role
    Want to work in a children s home that makes a positive, lasting difference to children s lives? Are you determined, caring and resilient? Are you an experienced Residential Worker looking for a role with clear pathways into management?
    If the answer to all the above is yes , then a Senior Residential Support Worker role with Compass could be perfect for you.
    We are looking for someone who Is 22 years of age or above (to meet Ofsted regulations).Has their NVQ Level 3 Diploma in Children's and Young People Workforce.Has at least 2 years of experience within residential childcare and working alongside young people.Has a valid manual driving license.What will I do as a Senior Residential Support Worker?
    Compass Homes are built around accepting a child as they are in a non-judgemental way. You will teach them to build self-esteem and accept themselves, helping their journey into adulthood.Using life skills, you will have the opportunity to make a huge difference in children s lives: you will create positive relationships with them, meeting their needs and safeguarding them at all times.You will engage with a variety of children and young people, some of whom may require high levels of supervision and support.Within this leadership role you will be responsible for staff supervision, leading shifts, policies, procedures, risk assessments, rotas, and ensuring that placement plans are followed and education is supported.You will ensure the welfare and care of each child, and give guidance and support to all residential workers.Why work for Compass? Starting salary of £32,344 with £60 per sleep-in on top of this.Our Passport to Manage training allows you to gain your Level 5 for clear management progression.Receive a £100 bonus for achieving a Good Ofsted outcome for the home and a £200 bonus for achieving Outstanding .Receive £200 (2 years), £400 (5 years) and £600 (10 years) service awards, plus up to £500 special recognition award for outstanding practice.224 hours holiday, gradually increasing to 248 hours after 4 years of working with us.Receive an additional 3.5 days of leave (one for your birthday, one for health and wellbeing, one to volunteer and a half day for festive celebrations).With MediCash, receive cash back for medical and wellbeing appointments such as dental treatment/check-ups, optical care, physiotherapy and more.Company pension scheme.The successful applicants will be appointed subject to references and enhanced DBS check.
    Compass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Above all we thrive on our ethos Potential Not Perfection , meaning we will consider all applications.
    Read Less
  • C

    Senior Residential Support Worker  

    - Leicestershire
    -
    About The RoleWant to work in a children s home that makes a positive,... Read More
    About The Role
    Want to work in a children s home that makes a positive, lasting difference to children s lives? Are you determined, caring and resilient? Are you an experienced Residential Worker looking for a role with clear pathways into management?
    If the answer to all the above is yes , then a Senior Residential Support Worker role with Compass could be perfect for you.
    We are looking for someone who Is 22 years of age or above (to meet Ofsted regulations).Has their NVQ Level 3 Diploma in Children's and Young People Workforce.Has at least 2 years of experience within residential childcare and working alongside young people.Has a valid manual driving license.What will I do as a Senior Residential Support Worker?
    Compass Homes are built around accepting a child as they are in a non-judgemental way. You will teach them to build self-esteem and accept themselves, helping their journey into adulthood.Using life skills, you will have the opportunity to make a huge difference in children s lives: you will create positive relationships with them, meeting their needs and safeguarding them at all times.You will engage with a variety of children and young people, some of whom may require high levels of supervision and support.Within this leadership role you will be responsible for staff supervision, leading shifts, policies, procedures, risk assessments, rotas, and ensuring that placement plans are followed and education is supported.You will ensure the welfare and care of each child, and give guidance and support to all residential workers.Why work for Compass? Starting salary of £32,344 with £60 per sleep-in on top of this.Our Passport to Manage training allows you to gain your Level 5 for clear management progression.Receive a £100 bonus for achieving a Good Ofsted outcome for the home and a £200 bonus for achieving Outstanding .Receive £200 (2 years), £400 (5 years) and £600 (10 years) service awards, plus up to £500 special recognition award for outstanding practice.224 hours holiday, gradually increasing to 248 hours after 4 years of working with us.Receive an additional 3.5 days of leave (one for your birthday, one for health and wellbeing, one to volunteer and a half day for festive celebrations).With MediCash, receive cash back for medical and wellbeing appointments such as dental treatment/check-ups, optical care, physiotherapy and more.Company pension scheme.The successful applicants will be appointed subject to references and enhanced DBS check.
    Compass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Above all we thrive on our ethos Potential Not Perfection , meaning we will consider all applications.
    Read Less
  • C

    Senior Residential Support Worker  

    - Leicestershire
    -
    About The RoleWant to work in a children s home that makes a positive,... Read More
    About The Role
    Want to work in a children s home that makes a positive, lasting difference to children s lives? Are you determined, caring and resilient? Are you an experienced Residential Worker looking for a role with clear pathways into management?
    If the answer to all the above is yes , then a Senior Residential Support Worker role with Compass could be perfect for you.
    We are looking for someone who Is 22 years of age or above (to meet Ofsted regulations).Has their NVQ Level 3 Diploma in Children's and Young People Workforce.Has at least 2 years of experience within residential childcare and working alongside young people.Has a valid manual driving license.What will I do as a Senior Residential Support Worker?
    Compass Homes are built around accepting a child as they are in a non-judgemental way. You will teach them to build self-esteem and accept themselves, helping their journey into adulthood.Using life skills, you will have the opportunity to make a huge difference in children s lives: you will create positive relationships with them, meeting their needs and safeguarding them at all times.You will engage with a variety of children and young people, some of whom may require high levels of supervision and support.Within this leadership role you will be responsible for staff supervision, leading shifts, policies, procedures, risk assessments, rotas, and ensuring that placement plans are followed and education is supported.You will ensure the welfare and care of each child, and give guidance and support to all residential workers.Why work for Compass? Starting salary of £32,344 with £60 per sleep-in on top of this.Our Passport to Manage training allows you to gain your Level 5 for clear management progression.Receive a £100 bonus for achieving a Good Ofsted outcome for the home and a £200 bonus for achieving Outstanding .Receive £200 (2 years), £400 (5 years) and £600 (10 years) service awards, plus up to £500 special recognition award for outstanding practice.224 hours holiday, gradually increasing to 248 hours after 4 years of working with us.Receive an additional 3.5 days of leave (one for your birthday, one for health and wellbeing, one to volunteer and a half day for festive celebrations).With MediCash, receive cash back for medical and wellbeing appointments such as dental treatment/check-ups, optical care, physiotherapy and more.Company pension scheme.The successful applicants will be appointed subject to references and enhanced DBS check.
    Compass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Above all we thrive on our ethos Potential Not Perfection , meaning we will consider all applications.
    Read Less
  • M

    Regional Sales Manager - Advanced Composites and Materials  

    - Not Specified
    -
    ?LOCATION: UK Home Office Based ? Exciting commercial role with a... Read More
    ?LOCATION: UK Home Office Based ? Exciting commercial role with a successful, established and growing chemical distributor to develop new business and manage existing accounts within manufacturing industries that are producing composites (including polyester and epoxy fibre reinforced products), thermosets and masterbatch click apply for full job details Read Less

For Jobseekers
For Employers
Contact Us
Astrid-Lindgren-Weg 12 38229 Salzgitter Germany