Managing agent liaison officer vacancyEast Surrey based NFP organisationAbout Our ClientThis organisation operates within the Not For Profit sector and is a well-established entity within the property management field. It is a medium-sized organisation dedicated to providing quality services and maintaining strong partnerships.Job DescriptionKey relationships:* Finance team, particularly the Rent Setting and Service Charge Accountant* Housing Team* Customer Service Centre* Customer Experience & Engagement Team* Income Team* Property Services Performance, Planning & Quality Teams* Customer Wellbeing & Inclusion Teams* Asset Management Team* Development Team* Finance Team* Customers* Legal Advisors/Solicitors* Managing Agent Companies* Local Authorities* Auditors* Ensure managing agent budgets and accounts meet legal and contractual requirements, preventing overspend and protecting residents' interests.* Accurately process and record requisitions to maintain clear financial audit trails.* Maintain transparent financial reporting to residents, minimising unexpected cost increases.* Ensure managing agents deliver services in full compliance with contractual terms, addressing any shortfalls quickly to maintain standards.* Hold agents accountable for agreed maintenance obligations, ensuring timely and high-quality delivery.* Drive continuous improvement in estate management through proactive performance reviews with agents.* Act as a single, consistent point of contact for residents on managing agent matters, ensuring timely responses and resolution.* Engage residents through AGMs and forums to address concerns and provide updates on estate management performance.* Build resident trust by delivering clear, regular communication and demonstrating responsiveness to feedback.* Work with internal teams to ensure estate management is integrated with neighbourhood priorities and services.* Implement estate-specific improvements to enhance safety, appearance, and resident satisfactionThe Successful ApplicantA successful Managing Agent Liaison Officer should have:* Proven experience in property or estate management, preferably within a regulated sector.* Strong understanding of financial regulations, budget management, and service charge processes.* Knowledge of lease agreements, maintenance obligations, and contractual compliance.* High level of financial literacy with the ability to analyse, interpret, and report on financial data.* Strong numeracy skills, with the ability to identify and challenge unreasonable costs.* Ability to identify trends, analyse performance data, and implement targeted improvements.* Managing contractor performance and holding suppliers accountable to service level agreements.* Working with residents, leaseholders, or customers to resolve issues and improve satisfaction.* Coordinating across teams to deliver joined-up solutions.* Financial reporting and producing accurate, clear records for internal and external stakeholders.What's on OfferA competitive salary ranging from £32,750 to £35,000 per annum.Hybrid working - just 2 days working in the office each weekPermanent position within the Not For Profit sector.Opportunities to make a meaningful impact in the property department.Supportive and collaborative work environment based in Redhill.Additional benefits to support your professional growth and work-life balance.If you are a proactive and organised professional seeking a rewarding role in Redhill, we encourage you to apply for the Managing Agent Liaison Officer position today.
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