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Kensington Mortgages
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  • Underwriting Quality Analyst  

    - Maidenhead
    Location: Remote Type: Full-time, Permanent Start Date: Monday, 19 Jan... Read More
    Location: Remote Type: Full-time, Permanent Start Date: Monday, 19 January 2026 Salary: Competitive Reports to: Underwriting Technical Manager / Underwriting Quality Manager Are you a seasoned mortgage underwriter with a passion for quality assurance and responsible lending? Join Kensington Mortgages as a Quality Assurance Underwriter, where you¿ll play a pivotal role in ensuring the integrity of our underwriting decisions and helping shape the future of specialist lending. About the Role As an Underwriting Quality Analyst, you¿ll be responsible for reviewing and validating underwriting outcomes across all new lending originations and contract variations. You¿ll ensure alignment with our risk appetite, lending policy, and regulatory standards through a robust framework of QA and QC checks. This role is central to our commitment to responsible lending, and you¿ll work closely with our Lending Operations team to drive continuous improvement, coaching, and operational excellence. Key Responsibilities Re-underwrite offered Residential and Buy-to-Let mortgage applications and contract variations. Maintain expert knowledge of lending policy, product criteria, and operational procedures. Provide timely feedback and reporting to underwriters and team managers. Support skill development through coaching and knowledge sharing. Identify and implement process improvements to enhance audit and operational efficiency. Maintain accurate records of audit activities and support third-party audit reviews. Ensure compliance with financial crime prevention policies, including fraud and money laundering. Stay up to date with HR policies, regulatory changes, and underwriting standards. What You'll Bring 5+ years experience in first charge mortgage originations, including 3+ years in a mandated underwriting role (£250k+). Prior experience in a QA role within a mortgage lender. Strong analytical skills and the ability to interpret complex data. Confident communicator with excellent influencing skills. Deep understanding of the mortgage intermediary market and fraud prevention. Proactive, detail-oriented, and able to work independently and collaboratively. Full understanding of TCF, responsible lending, risk layering, and vulnerability indicators. Highly PC literate and comfortable managing multiple tasks. Desirable Skills CeMAP qualification Experience with niche Buy-to-Let lending including HMOs, multi-unit properties, and Limited Company Buy-to-Let Why Kensington Mortgages? At Kensington, we've been leading the way in specialist mortgage solutions for over 25 years. As a subsidiary of Barclays Bank UK PLC, we operate with integrity, innovation, and a commitment to making a difference. We offer: A supportive and inclusive work environment Opportunities for personal and professional growth A culture that celebrates diversity and neurodiversity A workplace where everyone feels valued and empowered Ready to Make a Difference? If you're passionate about quality, compliance, and helping customers access the mortgages they deserve ,apply today and become part of the Kensington Mortgages family. All offers are subject to DBS, credit, and Right to Work checks. Please ensure availability for training and avoid extended leave during onboarding. 31-Oct-2025 Home Read Less
  • Underwriter  

    - Maidenhead
    We're Hiring: Mortgage Underwriters Location: Fully Remote (Including... Read More
    We're Hiring: Mortgage Underwriters Location: Fully Remote (Including all training) Type: Full Time, permanent Reports to: Underwriting Team Manager Salary - Competitive Start Date - 19th January 2026 Are you a experienced mortgage Underwriter looking to make a real impact? We¿re on the lookout for motivated professionals to join our dynamic Lending Operations team at Kensington Mortgages. This is more than just a job , it¿s a chance to be at the heart of our underwriting function, helping us deliver responsible, specialist lending with integrity. If you're passionate about making a difference and thrive in a fast-paced, purpose-driven environment, we¿d love to hear from you. Overall Purpose of Job As an Underwriter, you¿ll be responsible for assessing and approving Residential and Buy-to-Let mortgage applications, ensuring they align with our lending policy, FCA standards, and Treating Customers Fairly (TCF) principles. You¿ll be a key player in risk-based decision-making, maintaining top-tier underwriting standards and building strong relationships with brokers. About Us For over 25 years, Kensington Mortgages has been a pioneer in specialist mortgage solutions, offering hope to customers who may not fit the mould of traditional lending. We call it the Kensington Difference a commitment to understanding each customer¿s unique story and providing tailored solutions when others won¿t. As a wholly owned subsidiary of Barclays Bank UK PLC, we operate with the highest standards of service and integrity, fully authorised by the Financial Conduct Authority. Key Accountabilities Underwrite and approve mortgage applications within your mandate (200k+), ensuring quality and compliance. Escalate cases outside mandate with clear rationale. Communicate effectively with brokers, providing timely updates and clarity. Support User Acceptance Testing (UAT) phases. Champion TCF and responsible lending principles. Collaborate with the completions team to drive operational efficiency. Uphold our Code of Business Ethics and support financial crime prevention. Stay up to date with HR policies, regulations, and underwriting standards. Meet service level agreements and handle complaints professionally. Contribute to process improvements and ad hoc projects. Experience, Knowledge, Skills Minimum 3 years experience in Prime and Specialist lending with a minimum mandate of 200k+. Strong communication skills and confidence in broker engagement. Deep understanding of the mortgage intermediary market and FCA permissions. Awareness of organised fraud and risk mitigation controls. A proactive, adaptable mindset with a collaborative spirit. Solid grasp of responsible lending and regulatory frameworks. Experience underwriting residential and buy to let cases Desirable Experience, Knowledge, Skills Experience with niche Buy-to-Let lending (HMOs, light refurbishments, multi-unit properties). Knowledge of Second Charge lending. CeMAP qualification. Why Join Kensington Mortgages At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work-life balance Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression. We are an inclusive, neurodiversity-friendly employer committed to creating a supportive environment where all employees can thrive At Kensington Mortgages, our people are our greatest asset. We offer: A supportive and flexible work environment. Opportunities for personal growth and professional development. A culture that celebrates diversity, inclusion, and neurodiversity. A workplace where everyone feels valued, respected, and empowered. Ready to make a difference? If you're passionate about providing an exceptional service and want to join a team that values your contributions we'd love to hear from you Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers. Important Information All offers of employment are subject to background checks including DBS, credit, and Right to Work verification. **Start Date: Monday 19th January - **Please ensure availability for training and avoid long periods of annual leave during the initial onboarding phase. 31-Oct-2025 Home Read Less
  • Servicing Specialist - Retentions  

    - Maidenhead
    Retentions Servicing Specialist Location: Remote - UK residents only H... Read More
    Retentions Servicing Specialist Location: Remote - UK residents only Hours: Monday to Friday, 09:00 ¿ 17:30 Contract : Permanent The Role As a Servicing Specialist, you¿ll be at the heart of our customer journey, guiding clients through the renewal and retention process with empathy, precision, and professionalism. This is a non-advisory role focused on delivering exceptional service and ensuring regulatory compliance. What You¿ll Be Doing: Supporting customers at the end of their fixed-term mortgage rate Handling complex queries and guiding customers through renewals Managing requests around payments, redemptions, and overpayments Creating accurate documentation and maintaining detailed records Investigating discrepancies and resolving issues with care Managing high volumes of calls and transactions Supporting vulnerable customers with empathy and tailored solutions Collaborating across teams to maintain service levels What You¿ll Bring: Experience in a customer-focused, target-driven environment Mortgage industry knowledge (highly desirable) Strong communication and digital skills (Microsoft Office proficiency) A keen eye for detail and a passion for problem-solving Why Join Us At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work-life balance Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression. We are an inclusive, neurodiversity-friendly employer committed to creating a supportive environment where all employees can thrive Ready to make a difference? If you're passionate about providing an exceptional service and want to join a team that values your contributions we'd love to hear from you! Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers. 18-Sep-2025 Maidenhead Read Less

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