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MUFG
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  • Analyst, Senior IT Operations Administrator (12 Month FTC)  

    - London
    Do you want your voice heard and your actions to count? Discover your... Read More
    Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.MUFG Service Operations provides the Operations function (24x7x365) to deliver uninterrupted, reliable and secure support by monitoring and ensuring the availability, stability, and performance of critical infrastructure and platforms, including Control-M and Swift.MAIN PURPOSE OF THE ROLE We are seeking a IT Operations Administrator to support the 24x7 Operations team. Specifically, accountability for the following named departments, this includes Digital Engineering Services and Solutions (DES) - IT Operations, Swift, Control-M & TapeTrack.KEY RESPONSIBILITIESThe role holder will support the following:Accountable and responsible for taking appropriate action with respect to the Company’s and IT Operations [Bank/Securities], Swift [Securities] & Control-M [Bank/Securities], including:Responsible for administering the day-to-day IT Operations support and processing, encompassing all applications that they support.Overseeing that there is sufficient shift cover for all Operational Tasks related to the End of Day Processing, IT Operations platforms and business support as needed.Responsible for the day-to-day administration and maintenance of all IT Operations owned applications / platforms.Provide 1st line IT Support for the End of Day Processing and for Business Users.Provide 2nd line IT (platform) Support for IT Operations owned Applications including but not limited to TapeTrack, Control-M and Swift (HSM, Access, Gateway, WebPlatform).Liaise with 3rd line platform support specialist for TapeTrack, Control-M and Swift (HSM, Access, Gateway, WebPlatform) as required.Responsible for ensuring all IT Operations documentation is up-to-date and relevant.Provide regular Reporting relating to Batch processing and IT Infrastructure management in relation IT Operations matters.Responsible for ensuring all regulatory based requirements are met from an IT Operations perspective.Includes on call support rotation for critical services, once sufficient experience has been gained.Weekend support is required for maintaining production systems during maintenance windows, once sufficient experience has been gained.WORK EXPERIENCEThe role holder will ideally have 3+ years of experience in IT Operations, or a similar role.SKILLS AND EXPERIENCEFunctional / Technical Competencies:Technical Knowledge: Good level of knowledge of Microsoft office, Teams. Windows Server & Linux Server would be beneficial. Any further experience with other infrastructure such as Networking would also be beneficial. Any Control-M, Swift, TapeTrack or other platform management experience is beneficial.Problem-Solving Skills: Exposure to root cause analysis, critical incident response, and problem-solving techniques to address complex IT issues.Regulatory Understanding: Some experience ensuring compliance with regulatory standards such as DORA, GDPR, or equivalent regulations in the financial/technology sector.Interpersonal Skills: Exceptional communication and collaboration skills to work effectively with cross-functional teams and drive compliance initiatives.Tools: Proficiency with ITSM tools (e.g., ServiceNow, JIRA), monitoring systems, and reporting platforms; experience with automation tools is a plus.Education / Qualifications:Higher education or equivalent industry experience.Degree in Information Technology, Computer Science, Engineering or equivalent experience in area of expertise.Experience working in regulated environment or critical infrastructure sector.PERSONAL REQUIREMENTSEvidence of effective communication skills both written and verbalStrong analytical and problem-solving skillsExcellent attention to detail and accuracyResults driven, with a strong sense of accountabilityAn ability to operate with urgency and prioritise work accordinglyA structured and logical approach to workExcellent interpersonal skillsStrong Microsoft Office skillsWe are open to considering flexible working requests in line with organisational requirements.MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law. Read Less
  • Human Rights Assistant Manager  

    - London
    Do you want your voice heard and your actions to count? Discover your... Read More
    Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.MUFG’s sustainability programme in EMEA is formed of five workstreams: ESG Business Coordination and Strategy, Risk Management, Policy and Advocacy, Corporate Sustainability, and ESG Disclosures. The five workstreams are responsible for driving MUFG’s sustainability objectives in EMEA while managing associated risks. The Corporate Sustainability workstream is responsible for defining and overseeing the execution of the sustainability strategy of MUFG EMEA’s operations and upstream value chain, with the objectives to reduce our carbon emissions, manage our other environmental impacts and manage sustainability risks in our supply chain. The Corporate Sustainability workstream is also responsible for the human rights framework for the EMEA region.NUMBER OF DIRECT REPORTSNoneMAIN PURPOSE OF THE ROLE The main purpose of this role is to support the corporate sustainability workstream objectives, including but not limited to the development and ongoing maintenance of a human rights framework for MUFG operations in the EMEA region. This will involve working closely with the Director, Corporate Sustainability and key stakeholders across departments, regions and affiliates to align and leverage approaches. The role will operate across Bank and Securities.The role will also be responsible for supporting the integration of sustainability into our supplier frameworks and acting as a point of contact for sustainability topics during the supplier lifecycle.KEY RESPONSIBILITIESSupport the Director, Corporate Sustainability to coordinate the development and implementation of a Human Rights Framework for MUFG EMEA in line with our EMEA Corporate Sustainability Programme and MUFG Group Sustainability Strategy (including group policy frameworks), and subsequent transition into BAU activities.Act as a Human Rights SME for MUFG, monitor regulatory developments and industry best practice in human rights due diligence to inform the development and maturing of the the human rights framework in the region.Coordinate with stakeholders on the progress, status updates and escalations of any risks and issues for deliverables related to the human rights framework.Act as the sustainability point of contact for the supplier lifecycle, including reviewing supplier responses to sustainability requirements and communicate risks to relevant stakeholders for their approval.Supporting the Director, Corporate Sustainability with developing and articulating business cases for various sustainability initiatives. Drawing out the evaluation of options, incorporating both commercial as well as sustainability considerations.Supporting on the implementation of agreed projects/deliverables including developing plans, preparing deliverables, and leading on communication with key stakeholders.Support the preparation of reporting & MI for the Corporate Sustainability Steering Committee, the Sustainability Committee, other relevant committees and other ongoing reporting requirements.Keep up to date on sustainability topics and emerging regulations relevant to the Corporate Sustainability workstream.Support with communications strategy to promote MUFG’s sustainability strategy within the EMEA region.WORK EXPERIENCEEssential:Experience evaluating the sustainability performance of companies.Experience delivering change projects within multijurisdictional organisation
    Preferred:Experience of working on development of Human Rights or Sustainability frameworksFamiliarity with procurement and/or client onboarding processes.SKILLS AND EXPERIENCEFunctional / Technical Competencies:EssentialExperience of working across multiple business areas, including client and vendor processesUnderstanding of UN Declaration of Human Rights and best practice for how organisations can demonstrate their commitmentPreferred:Experience analysing data, identifying sustainability related risks and recommending remediation activities.Understanding of environment related risksEducation / Qualifications:EssentialDegree level or equivalent experiencePERSONAL REQUIREMENTSExcellent communication skillsAbility to distil a complex problem into a non-technical summary.Results driven, with a strong sense of accountabilityA proactive, motivated approach.A structured and logical approach to workStrong problem solving skillsExcellent interpersonal skillsThe ability to manage large workloads and tight deadlinesExcellent attention to detail and accuracyA calm approach, with the ability to perform well in a pressurised environmentStrong numerical skillsExcellent Microsoft Office skills (excel, powerpoint, Teams).This advert will close 16th December 2025We are open to considering flexible working requests in line with organisational requirements.MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law. Read Less
  • AVP - Financial Reporting and Control  

    - London
    Do you want your voice heard and your actions to count? Discover your... Read More
    Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.NUMBER OF DIRECT REPORTSNoneMAIN PURPOSE OF THE ROLE The role is responsible for ensuring accurate, timely and compliant financial reporting and accounting. Working as part of the Financial Accounting and Reporting team, the candidate will be responsible for substantiating balance accounts, focusing on suspense and fixed asset accounting, inter office consolidations and month end processes. Accurate and timely preparation of statutory, regulatory and management reports under multiple accounting standards (IFRS, Japanese GAAP, and US GAAP). The role also serves as a key liaison with internal stakeholders to investigate discrepancies and to support ad hoc projects while maintaining strong financial and regulatory compliance.KEY RESPONSIBILITIESPreparation and monitoring of suspense accounts. This includes liaising with account owners (Technology, HR and Corporate Services) to ensure validity and accuracy of individual account transactionsTimely capitalization of fixed assets, monitoring cost spend against budget, accruing, calculating withholding tax and mark-ups, invoicing and following up on cash remittance for projects carried out in London on behalf of EMEA officesInvestigation of reconciliation differences with respective areas of the bank and advising on root cause and corrective actionsCo-coordinating Johannesburg Rep office accounting consolidation into Bank London ledgers.Responsible for review of Application of Systems Development Forms and fixed assets coding in Concur (Payments Systems)Preparation of monthly closing journals, ledger adjustments, analysis and reconciliations. Review business reports to ensure accuracy in General Ledger including accruals processing to ensure reporting within the correct accounting periodPrepare and submit monthly and quarterly Bank of England statistical returns, ensuring accuracy, compliance with regulatory standards, and timely delivery in line with external deadlinesRespond promptly and effectively to Bank of England queries regarding submitted statistical returnsManage the quarterly Single Customer View (SCV) review process by generating, reconciling and investigating discrepancies.Half yearly Variable Interest Entity reportingPreparation of Financial Accounting Reports in order to support the Bank in meeting its deadlines to its various stakeholdersQuarterly and semi-annual Japanese GAAP and US GAAP reporting preparation and review ensuring complete, accurate and timely preparation and submission of reports and following up with auditor queriesAdhoc projects and tasksWORK EXPERIENCEEssential:Experience in financial accounting or reporting functionStrong understanding of general ledger accounting, reconciliations and month end close processesGood understanding of establishing and maintaining a strong controls environment
    Preferred:Experience in working within banking or financial services is preferable but not essentialSKILLS AND EXPERIENCEFunctional / Technical Competencies:Technical Proficiency: Intermediate level in Microsoft Excel and Word, supporting data analysis, reporting, and documentation.Communication Skills: Excellent written and verbal communication abilities, enabling clear and effective interaction with stakeholders at all levels.Stakeholder Management: Proven ability to manage relationships with internal and external stakeholders, ensuring alignment, transparency, and timely resolution of issues.Analytical Thinking: Technical mindset with a focus on investigating and resolving issues efficiently and accurately.Education / Qualifications:EssentialHigher education or equivalent industry experience.Part-qualified accountant (ACA, ACCA, CIMA or equivalent)Preferred:Fully qualified accountant (ACA, ACCA, CIMA or equivalent)PERSONAL REQUIREMENTSGood working knowledge of Microsoft Office (Excel, Word and Access)Excellent communication skillsResults driven, with a strong sense of accountabilityA proactive, motivated approach.The ability to operate with urgency and prioritise work accordinglyStrong decision making skills, the ability to demonstrate sound judgementA structured and logical approach to workStrong problem solving skillsA creative and innovative approach to workExcellent attention to detail and accuracyThis advert will close on 12th January 2026We are open to considering flexible working requests in line with organisational requirements.MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law. Read Less
  • Vice President, Finance Technology Projects Team Lead  

    - London
    Do you want your voice heard and your actions to count? Discover your... Read More
    Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.This role forms part of Corporate Technology operating with the Project Office and be responsible for managing teams of on-shore and off-shore technologists servicing the long term change programme across the Finance portfolio covering accounting, general ledger and financial reporting requirements across the MUFG Bank EMEA and MUS Securities International region.NUMBER OF DIRECT REPORTSApprox. 20 direct reportsTeam leader on Finance Technology projects, working across multiple projects leading both on-shore and off-shore managed service consultants.MAIN PURPOSE OF THE ROLE The Finance Technology Project Lead will serve as a technology delivery partner for the Finance division within MUFG Bank EMEA, MUFG Securities, Mitsubishi Bank Europe divisions.This critical role involves leading strategy, design, and execution of major accounting and financial reporting technology initiatives, ensuring successful implementation, robust controls, and alignment with global and local requirements (UK/Japanese regulatory mandates).The successful candidate will navigate complex global stakeholder environments, partnering with Finance, Technology and several other groups across the MUFG network.KEY RESPONSIBILITIES1. Project Strategy and Delivery• Define, plan, and execute technology projects related to General Ledger (GL), Accounts Payable/Receivable, Fixed Assets, Financial Control, Tax, Financial Planning, Purchasing & Procurement, ESG and other regulatory reporting obligations (e.g. COREP, FINREP, NSFR).• Collaborate with Finance stakeholders and IT leadership to define and maintain the Accounting Technology roadmap, prioritizing initiatives based on business value, risk reduction, and regulatory deadlines.• Apply structured project management methodologies (Agile/Scrum or Waterfall where appropriate) to ensure delivery is on time, within budget, and meets specified functional and non-functional requirements.2. Stakeholder and Relationship Management• Act as the dedicated interface between the Finance Department (CFO, Financial Control, Tax, Treasury) and the core IT delivery teams. Translate complex financial requirements into clear technical specifications.• Build and maintain effective working relationships with project team members and decision-makers underpinned with MUFG values such as innovate & simplify, people focussed, listen-up speak-up, client centric and own & execute.• Oversee relationships and delivery quality for third-party software vendors and implementation partners utilized for Finance systems.3. Technical Leadership and Architecture• Guide the architecture and design of new or enhanced accounting solutions, ensuring scalability, stability, and control integrity (SOX compliance awareness).• Focus on the quality and lineage of financial data flows, from trade capture systems through to the General Ledger and reporting layers. Experience with cloud-based financial platforms (e.g, OCI, Azure) and data analytics tools (e.g., OTBI, Power BI) for finance reporting.• Work closely with Business Analysts and SME’s and perform thorough review of Business Requirements.• Produce high quality documentation such as Technical Designs understanding functional, logical and physical architecture. Be comfortable with detail, helping to document or review specifications, operational readiness plans, test strategies, security questionnaires etc.4. Risk and Compliance• Ensure all new and existing accounting technology solutions adhere strictly to internal risk frameworks, operational security policies, and external financial regulations (e.g., SoX, Basel 3, PRA/FSCS requirements).• Maintain security and data privacy controls and embed this in key design decisions. Understand concepts such as privileged accounts, password vaults, encryption standards etc..• Design solutions with a risk based approach and ensuring robust financial controls are factored into new or changing IT or business landscape.• Lead technology remediation efforts identified by internal audit or compliance functions related to financial data and systems.Required Skills and Experience• Financial Services Expertise: Minimum 8 years of experience in IT project delivery, with at least 4 years focused specifically on Finance or Accounting Technology within an Investment Bank or major Financial Services institution.• Financial Operations: Have a practical understanding on how P&L and Balance Sheet are produced. The typical activities Finance perform around month-end and how the month-end close process concludes.• Accounting System Knowledge: Deep functional and technical knowledge of core accounting systems, including a modern General Ledger (e.g., Oracle, SAP, Workday) or similar industry-specific GL platforms. Have experience with banking accounting products such as OFSAA, Aptitude, Financial Accounting Hub solutions.• Project Leadership: Proven track record of successfully leading and delivering complex, cross-functional technical delivery on projects with significant investment budgets in a regulated environment.• Communication & Cultural Acumen: Exceptional communication and presentation skills. Demonstrated experience working effectively within a global organization, specifically exhibiting strong cultural sensitivity and proficiency in engaging with senior leadership, Japanese management and technical teams.• Technical Proficiency: Deep understanding of system integration patterns (Flat Files, APIs, MQ messaging), data warehousing & reporting concepts, along with SDLC tooling.• A professional certification (e.g., PMP, Prince2, or Agile Scrum Master) is highly desirable.Desirable Qualifications• Accounting experience desirable although not essential. Conceptual understanding of IFRS 9, IFRS 17, and accounting standards (such as IFRS, UK GAAP, J-GAAP) also desirable.WORK EXPERIENCEProven track record of leading technology teams into successful project delivery with an exceptional understanding of PDLC and the key stages/phases of a project alongMust have a good understanding of technology used in Finance and experience working with key financial functions such as management of a General Ledger, Financial reporting (balance sheet, P&L, Income statement), revenue and expense management, reconciliation and controls.Have worked for a large global organisation with multiple entities, multiple currencies, multiple reporting calendars, within a project function and understand the importance of working towards project milestonesBe familiar with presenting at Architectural Review Boards, ensuring detailed IT solutions can be expressed in a summarised, simplified way which focusses on key architecture points.Possess vertical within the financial services sector and have a broad understanding of the wider finance industry and economy, showing an appreciation of regulations such as BCBS239, eInvoicing, Basel 3.1 etc.A robust understanding of Finance’s accounting reporting requirements including month end reporting on trial balance, tax filings, balance sheet disclosures plus year-end P&L managementDetailed understanding of reporting and data warehouses including industry standard practices around Business Intelligence solutions for FinanceExperience in managing teams, developing & nurturing talentStrong track record of building effective partnerships with peers.SKILLS AND EXPERIENCEFunctional / Technical Competencies:Understanding of key accounting functions and how modern Technology platforms provides services to underpin those functions. How cloud and AI based solutions can be incorporated into integration tools, application software, databases, ETL processes, scheduling and orchestrationExpert understanding of accounting concepts and principals such as double entry accounting, trial balance, financial statements, month-end reporting, adjustments and reversals, debtors/creditors, profit and loss, income statement, depreciation methods, bank statement reconciliations, attestationsExcellent understanding of a General Ledger and how it used across a large complex enterprise, including global organisation structures , chart of accounts, multi-GAAP environments including local GAAP and IFRS, balance revaluation, adjustments processing, foreign currency translations and FX management, translations, cross validation security rules, intercompany accounting and eliminations, group wide consolidation etc.Knowledge of core financial sub ledgers such as invoice and payments, workflow approval rules, payment formats and bank integration, procure to pay workflow processes, corporate expense credit card integration, departmental allocations, reconciliations and exception handling, supplier and customer management etc..Knowledge of Asset Management and Project Costing including WBS structures and formats, task and expenditure breakdown, capitalisation processes, depreciation methods and NBV calculation etc.Knowledge of accounting for revenue including accounting engines and Subledger accounting rules, accounting structures for recognition of P&L vs Balance Sheet, accounting error and exceptional handling management, subledger account reporting and managing and processing subledger adjustments for financial productsExperience of the following platforms:Oracle Fusion Financials, SAP, Workday or any other equivalent ERP solutionsHave an understanding of technical programming languages and softwareDatabase languages such as SQL & PL/SQL (SQL Server / Oracle)ETL solutions such as Informatica and Server technologies such as MS Windows ServerAn understanding of XML messages using a Messaging Bus such as IBM MQ WebSphereAn understanding of the operating system, Windows and LinuxMiddleware tools and technologies such as BPEL & SOA based architectureScheduling software and tools such as Control-M, Windows SchedulerGood understanding of Project Life cycle tools such as JIRA, Service Now etc.Good understanding of financial products such as loans, deposits, corporate lending, project lending and capital markets products such as derivatives, OTC and fixed income.Practical understanding of digital transformation strategies including leveraging cloud technologies such as SaaS / PaaS / IaaS solutionsPERSONAL REQUIREMENTSExcellent communication & interpersonal skillsAbility to build strong and lasting relationships across the bankThe ability to manage large workloads and tight deadlinesExcellent attention to detail and accuracyAbility to manage conflict effectivelyResults driven, with a strong sense of accountability, focused on business outcomesStrong decision making skills including prioritisation, with the ability to demonstrate sound judgementA structured and logical approach to workA confident approach, with the ability to provide clear direction to your teamExcellent managerial/leadership experience with demonstrable experience leading a high performing teamA strategic approach, with the ability to lead and motivate your teamA creative and innovative approach to work taking into account external factors such as ESGWe are open to considering flexible working requests in line with organisational requirements.MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law. Read Less
  • Vice President, Threat Intelligence Business Manager  

    - London
    Do you want your voice heard and your actions to count? Discover your... Read More
    Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.The department covers Cyber Security, Information Security, IT Audit, IT Risks, IT Controls, Access Management, Security Operation, Threat Management and the portfolio for change for all these areas.NUMBER OF DIRECT REPORTSReport to Head of HO Liaison and Threat Management also same as Global Head of MUFG Threat Intelligence Center (MTIC)MAIN PURPOSE OF THE ROLE Business Administrator will play a critical role in overseeing initiatives within MUFG’s Threat Intelligence Center (MTIC), ensuring alignment with strategic planning objectives. This individual will be responsible for the end-to-end management of key projects that enhance MUFG’s global cyber threat intelligence capabilities. The role demands strong project management expertise, a solid understanding of cybersecurity operations, and the ability to coordinate effectively across global teams in Tokyo, London, New York, Singapore, and India.KEY RESPONSIBILITIESLead the end-to-end management of MTIC activity, ensuring alignment with MUFG’s global cybersecurity strategy.Develop and maintain detailed activity plans, timelines, budgets, and resource allocation.Manage accounting, financial operations, and budget forecasting of MTIC, ensuring cost optimization and alignment with MTIC strategic objectives.Facilitate the communication and coordinate with global stakeholders across regions (Japan, EMEA, Americas, APAC, India) to align requirements and deliverables.Track activity progress, manage risks, and implement mitigation strategies to ensure successful delivery.Drive standardization of threat intelligence protocols, tools, and governance across regions.Collaborate with technology, compliance, and risk management teams to ensure adherence to regulatory and legal requirements in each jurisdiction.Host and facilitate global cadence meetings (e.g., biweekly meeting), including preparing agendas, sending meeting invites, distributing materials, and ensuring effective follow-ups.Promote and manage recurring global meetings, accounting for time zone differences and regional public holidays to negotiate suitable time frames that maximize participation.Create and deliver visually effective high-quality reports for senior managers and executives.Provide clear and timely reporting to senior leadership and stakeholders on project status, risks, and dependencies.Work with MTIC Engineering Lead to coordinate with global stakeholders to proceed study and implementation on Security Mesh ArchitectureFoster collaboration across global teams, promoting a 24/5 Follow-the-Sun operating model for MTIC.Culture and Management:Take an active role in the group and global operation of MUFG.Promote the MUFG values-led culture which is inclusive and diverse.Promote a dynamic, delivery driven culture that works alongside business units to provide responsive resolutions and value driven solutions.Collective leadership by example on staff cyber education and awareness to embed a proactive cyber culture.Find ways to strengthen working relationships with stakeholders, including business teams.Lead by example in building relationships across MUFG, establishing a stronger peer network and helping to strengthen collaboration.Build strong relationships with internal and external stakeholders to understand industry best practice, influence change and promote technical credibility.Foster a global cultural mindset by promoting diversity, equity, and inclusion (DEI) across all regions. Encourage collaboration across diverse teams, respect for cultural differences, and inclusive practices that support a sense of belonging and equity in the workplace.WORK EXPERIENCE Experience:10+ years of project management experience in cybersecurity, financial services, or IT infrastructure within a globally distributed organization.Proven experience working closely with senior leadership and executives, including preparing and delivering high-quality reports and presentations.Demonstrated experience managing global meetings across different time zones, understanding regional public holidays, and negotiating suitable schedules to ensure global participation.Proven ability to deliver complex, multi-region projects on time and within budget.Strong understanding of cybersecurity operations, threat intelligence, or security monitoring.Proficiency in project management methodologies.SKILLS AND EXPERIENCESkills & Competencies:Excellent stakeholder management and communication skills, with the ability to work across diverse cultural and geographic teams.Strong meeting facilitation skills, including managing recurring global meetings, setting agendas, recording decisions, and tracking actions.Ability to scale global meeting management, factoring in time zones, regional differences, and public holiday calendars to find suitable compromises.Strong report-writing and presentation skills, with attention to detail and executive-level clarity.Strong analytical and problem-solving abilities, with a structured approach to execution.Ability to manage multiple priorities and deliver under pressure.Collaborative leadership style, fostering teamwork and knowledge-sharing.Technical Skills:Project Management: MS Project, Jira, Confluence, Asana, Trello, or similar.Collaboration & Communication: Microsoft Teams, Outlook (for meeting management & scheduling), SharePoint, OneDrive, Miro/MURAL.Reporting & Analytics: Power BI, Tableau, advanced Excel; strong ability to produce quarterly, annual, and executive-level reports.Governance & Compliance: ServiceNow, Archer GRC, or similar platforms.PERSONAL REQUIREMENTSStrong leadership and ownership mindset.Excellent communication skills, with confidence engaging senior stakeholders.High emotional intelligence and cultural awareness for global collaboration.Strategic and analytical thinker with a proactive approach to problem-solving.Well-organized and able to manage competing priorities across time zones.Adaptable, resilient, and comfortable in fast-paced environments.Committed to quality, integrity, and inclusive teamwork.We are open to considering flexible working requests in line with organisational requirements.MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law. Read Less
  • Vice President Senior Audit Manager  

    - London
    Do you want your voice heard and your actions to count? Discover your... Read More
    Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.MUFG (Mitsubishi UFJ Financial Group) is one of the world's leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG is a global network with around 2,300 offices in over 50 countries including the Americas, Europe, the Middle East and Africa, Asia and Oceania, and East Asia. The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.As one of the top financial groups globally with a vison to be the world's most trusted, we want to attract, nurture and retain the most talented individuals in the market. The size and range of MUFG's global business creates opportunities for our employees to stretch themselves and reap the rewards, whilst our common values, to behave with integrity and responsibility, and to build a culture which is fair, transparent, and honest, underpin everything that we do. We aim to be the financial partner of choice for our clients, whatever their requirements, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.MUFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: MTU) stock exchanges. The group’s operating companies include, but are not limited to, Bank of Tokyo-Mitsubishi UFJ, Mitsubishi UFJ Trust and Banking (Japan's leading trust bank), Mitsubishi UFJ Securities Holdings (one of Japan's largest securities firms), and MUFG Americas Holdings.Please visit our website for more information - mufgemea.com.EMEA Internal Audit Office (EIAO), as the Bank’s third Line of Defence, and in accordance with the Global Institute of Internal Auditors (IIA) International Standards (IIA Standards), provides independent assurance to the Board and Executive Management on the quality and effectiveness of governance, risk management and internal controls to monitor manage and mitigate key risks to achieving the Bank’s objectives.MAIN PURPOSE OF THE ROLEAn exciting new opportunity has emerged for an Application Audit - Senior Audit Manager (VP) to join our IT audit team within the EMEA Internal Audit function. In this role the Senior Audit Manager will support the Chief Auditor and Audit Director by executing and delivering key Application related audit engagements and reporting issues to senior management. The Senior Audit Manager will also partner closely with the Cyber & Infrastructure and Business Audit teams to identify risks and drive control improvements. This will include evaluating application related controls, such as Access Management and Segregation of Duties, Change Management and SDLC, Data Integrity, Interfaces and Reporting Controls, Application Functionality and Automated Controls, Resilience and Disaster Recovery, and End of Life and Capacity Management.KEY RESPONSIBILITIES· Planning and executing Application audits across the different Business Divisions and Functions, including managing the IT Audit team and working closely with Business Audit teams and delivering audits to budget and agreed timelines.· Performing risks assessments and continuous risk monitoring activities across the technology control environment, as well as supporting the audit planning processes.· To keep up to date with the evolving IT risk landscape through continuous learning and participation at key industry events / forums.· Build and maintain trusted relationships with key stakeholders so that audit planning and delivery is achieved smoothly and professionally.· Lead audit engagements to the required methodology standard.· Provide ongoing feedback to the Audit Director throughout each engagement; escalate any performance related issues to the Audit Director. Coach junior team members on IT related topics as well as audit methodology requirements.· Display strong appreciation of application and technology risk and control areas, promoting risk awareness throughout the Internal Audit department and among key stakeholders.· Agree Management Action Plans with stakeholders, ensuring that remedial actions address the underlying root causes to mitigate the risks, and lead issue validation activities to verify that remedial actions are designed and operating effectively.· Work collaboratively with all Internal Audit colleagues regionally and globally.WORK EXPERIENCE· Experience working in IT audit, or equivalent First Line risk and control role· Experience working in Financial Services is preferable· Deep understanding of Technology risk and control areas, including Identity & Access Management, Privileged Access, Change Management and SDLC, Data Integrity and Interfaces, Resilience & Disaster Recovery, End of Life and Capacity Management, and Application Functionality and Automated controls.· Good understanding of business risks and controls and experience working with business audit teams.· Strong knowledge of IT and Cyber Security risk Frameworks, such as NIST, COBIT, DORA, ISO27001SKILLS AND EXPERIENCEFunctional / Technical Competencies:· Relevant technology and industry qualifications e.g. CISA, CISSP, CISM, CIA are preferablePERSONAL REQUIREMENTS· Excellent communication skills and the ability to influence senior stakeholders on risk and control issues· Strong risk and control focus with the ability to focus on the areas of highest risk· The ability to manage and prioritise large workloads and deliver to tight deadlines· Excellent attention to detail with a structured and logical approach to work· Strong decision making skills and the ability to demonstrate sound judgement· Results driven, with a strong sense of accountability· A calm approach, with the ability to perform well in a pressurised environmentWe are open to considering flexible working requests in line with organisational requirements.MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law. Read Less
  • Do you want your voice heard and your actions to count? Discover your... Read More
    Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.NUMBER OF DIRECT REPORTSBetween 9 – 15 indirect (dotted line) reports, direct reports TBC.MAIN PURPOSE OF THE ROLE The Head of Strategy and Architecture, Digital Engineering Services & Solutions (DES) is responsible for articulating, developing, leading and driving the strategic direction and technical architecture of the Digital Engineering Services & Solutions department.The role will cover Digital Engineering Services & Solutions incorporating Infrastructure and Service Management across EMEA Bank and International Securities and the countries that those entities operate in (15 plus).The role will be accountable for leading and driving the department’s strategic plans ensuring alignment and integration with MUFG’s strategic goals, including Medium Term Business Plans (MTBP) across the Business and Technology.The role will establish and design robust technical roadmaps to support a drive and transformation to a modern and digital technology architecture across the department, working closely with the various functions in the department to define a path to reach business needs. To enable this the role holder will have proven capability of designing modern, digital architecture and strategy fit for immediate and future technology advancements.The Head of Strategy and Architecture, Digital Engineering Services and Solutions will play a pivotal role in driving transformation, identifying emerging technologies and leveraging them to gain competitive advantage. The role holder will have extensive proven experience of establishing, creating and driving delivery of strategic digital transformation in global organisations.The role holder will have indirect leadership of a team of Strategy and Architect leads, fostering a culture of technical enterprise architectural and engineering excellence. The role holder will have proven experience of leading and influencing both directly and indirectly in global organisations.This is a senior leadership position and an integral part of the Digital Engineering Solutions and Services Leadership team.The role will require proven experience of influencing and communicating with C level and Board level executives.KEY RESPONSIBILITIESLead the design, development, operation and management of the departments strategy and architectural roadmaps ensuring alignment with business requirements and strategic goals.Develop the departments short, medium and long term strategic goals and objectives, including defining the vision and mission..Collaborate with business units, operational teams, application owners and enterprise architecture to shape, document and execute the Digital Engineering Services and Solutions department strategy.Maintain a clear architecture vision for the Digital Engineering Services and Solutions department that represents the 3 – 5 year roadmap for the department and organisation highlighting the key milestones required to achieve this.Articulate and align Senior Stakeholders on the department’s strategic direction, communicating progress towards the milestones.Develop appropriate strategic measures to monitor progress against the strategic objectives ensuring they are visible to relevant stakeholders. Establish clear measurable goals aligned with the strategy to analyse department progress and KPI’S.Champion adoption of the department’s strategic roadmaps across the business.Continuously review the department’s strategy to ensure its validity and appropriateness for MUFG to achieve its business goals. Identifying opportunities to develop and refine the departments strategy.Work with Digital Engineering Services and Solution Pillar Leads to define roadmaps and feed into the wider department’s strategy.Contribute to and align with the Enterprise Architecture.Represent Digitial Engineering Services and Solutions department at the Architectural Review Board with authority to approve designs on the department’s behalf.Lead a team of Strategy Leads and Architects to provide technical strategy and roadmaps on behalf of Digital Engineering Services and Solutions to shape the departments landscape.Regularly assessing and improving the departments technology landscape, incusing identifying opportunities for innovation and optimisationInterpret relevant regulatory, requirements and security, design and technical best practices and translate these to business aligned Digitial Engineering requirements. Work closely with industry partners, vendors and the wider technology ecosystems to leverage external expertise and best practices.Conduct market research and competitive analysis to identify emerging technologies and trendsSKILLS AND EXPERIENCEEssential:10 yr. plus years in technology strategy definition and business case development. Experience in applying strategic frameworks and tools for analysing strategic problems and developing strategies.Extensive experience in Senior Strategy within Technology, Infrastructure and Operations ( Service Management). (10 years plus)To enable this the role holder will have proven capability of designing modern, digital architecture and strategy fit for immediate and future technology advancements.The role holder will have extensive proven experience of establishing, creating and driving delivery of strategic digital transformation in global organisations.Proven experience in developing and implementing long term technology strategy and roadmaps specifically around Operations (Service Management) and Infrastructure that aligns with business goalsProven track record of collaborating with senior stakeholders and influencing at C-Suite level to develop and gain support for a clear and compelling Technological vision, strategy and roadmap (10 year plus).Strong strategic thinking and visionary skills with the ability to co-develop and drive the department’s technical vision, strategy and roadmap development aligned with the company’ overall business strategy and translate actionable strategic plans.Extensive experience in IT strategy and enterprise architecture frameworks and tools. (10 year plus)Extensive experience of strategic management with executive leadership. Proven experience of directly managing a Team of Strategy Leads and Architects leading the development of the team and driving the service forward (10 year plus)Proven ability in identifying and solving complex technical problems, translating technical issues into non-technical terms and providing clear strategic direction to teams.Have experience working on complex digital transformation programmes; working and present across different levels of architecture abstraction; and working with multi-disciplinary teams.EDUCATION / QUALIFICATIONS/ TECHNICAL COMPETENCIESFunctional / Technical Competencies:EssentialDeep knowledge of Financial Services technologies, including Cloud, Platforms, Telecommunications & Networks, Digital Workplace, Data Management and Artificial Intelligence including GenAI.Proven experience in enterprise architecture, IT Strategy and IT Transformation at scale.Strong understanding of business models, operational processes and the application of technology to drive transformation.Setting roadmap, KPIsExpereince of working and delivering strategy within agile environment and product and platform models.Education / Qualifications: Industry technology strategy qualificationEssential:Industry technology strategy certifications like ITIL 4 Strategic Leader or the Professional Certificate in IT Strategy and Planning.Certified in TOGAF, SAFe, and/or AWS/Azure/GCP and other enterprise platformsFamiliarity with applying key frameworks such as APQC Process Classification Framework, Zachman Framework, ITIL and Scaled Agile FrameworkExcellent general knowledge of IT Infrastructure (hardware, software, database, networking and cloud technologies) and Technology Operations (Service Management).PERSONAL REQUIREMENTSExceptional written competency and communication skills.Excellent analytical, strategic planning and problem solving skills.Strong leadership and people management skills, able to inspire and lead high performing teams.A calm approach, with the ability to perform well in a pressurised environment.Ability to drive and lead strategicallyResults driven with a strong sense of accountability for deliveryCustomer centric mindsetCreative and innovative approach and advantageA proactive, motivated approachWe are open to considering flexible working requests in line with organisational requirements.MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law. Read Less
  • Vice President - Leveraged Finance Portfolio Management  

    - London
    Do you want your voice heard and your actions to count? Discover your... Read More
    Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.Overview of the Department/SectionThe Leveraged Finance group is responsible for the origination, structuring and execution of LBOs with financial sponsors, including syndicated, direct lending and mid-market transactions, and other relevant sponsor financings, and for working alongside relationship managers and other coverage functions within the bank in analysing and executing leveraged corporates. This role is for a Vice President within the Leveraged Finance Portfolio Management team, which is responsible for the monitoring and management of the leveraged loan exposures originated by the group and also for analysing and monitoring Securitised Products and Supply Chain Finance solutions provided to the portfolio companies of Private Equity Sponsor clients.Number of Direct ReportsNoneMain Purpose of the Role Ongoing monitoring and management of a selection of non-investment grade financings originated by Leveraged Finance and Securitised Products and Supply Chain FinanceTo conduct credit analysis on the existing portfolio for internal reporting, ensuring portfolio adherence to internal and external covenants and requirementsTo identify and execute refinancing and cross-sell opportunities with portfolio borrowers in conjunction with LF Origination, PE Sponsor Coverage, Capital Markets, Corporate Relationship Managers and other relevant internal counterpartiesTo support and coach more junior team members in undertaking each of the above tasksKey ResponsibilitiesConduct the monitoring of credit quality for a portfolio of assets via management information and internal and external research sources to ensure covenant compliance and early identification of performance variances to budget and base casesManage the development of relevant credit analysis including sensitivity scenarios and key ratios analysis (including where appropriate credit rating agencies'), and make informed judgements on financial viability and liquidity to advise decision making at senior management levelProactively develop, recommend and execute actions relevant to effective LF portfolio risk management, including partial / full asset disposals and portfolio top-upsUndertake the timely preparation of high-quality borrower credit reviews, periodic monitoring, financial modelling including sensitivity scenarios and submit analysis, waiver / consent requests and secondary trading proposals to ECRO (Credit)Review materials prepared by junior portfolio team members and other account officers, to provide guidance on appropriate actions in accordance with LF procedures. Act as a role model and mentor junior team members to assist in their development.Take responsibility for data integrity and, in partnership with the CAD team, assist in preparation of internal portfolio reporting and analysis including materials for the Corporate Credit Review MeetingSupport Securitised Products and Supply Chain Finance in reviewing potential opportunities, in conducting the credit approval process for potential onboardings and thereafter in monitoring these assets on an ongoing basis as part of LF Portfolio Management duties.Work with relevant internal counterparties to mine the existing portfolio to identify refinancing and cross-sell opportunitiesSupport all aspects of deal execution as may be required during the development and execution of a mandate for existing portfolio borrowersBuild relationships throughout MUFG to establish a peer network, gather relevant information and help to ensure effective inter-departmental collaborationBuild relationships at the appropriate business levels to create and maintain trust with corporate clients and partner banks on transactionsSupport Corporate Relationship Managers to maintain an ongoing dialogue with clients to maximise MUFG's opportunities to win future business.Manage non-financial risks related to the client base, e.g. conducting timely ongoing compliance and KYC checks for LF clients in line with internal and external processes and procedures, ad hoc diligence where required (eg cyber / environmental risks)Engage with Internal Audit and their regular audit processes to ensure positive outcomes for the Leveraged Finance teamIn partnership with the Special Credit Team, assist in the careful evaluation and management of stressed or distressed portfolio assets.Work ExperienceExperience working within a banking / advisory or transactional environmentUnderstanding of LBO structures and instruments, also securitised products; transaction experience thereof an advantageExperience in financial modelling (particularly credit ratings and ideally LBOs)Experience in execution of transactions (including credit process) within tight timeframes is advantageousExperience in credit analysis and due diligence reviewTransaction experience in EMEA, comfortable working in different cultures and capable of flexing style to accommodate our client base is advantageousClient-facing experience an advantageSkills and ExperienceFunctional Technical Competencies:Detailed understanding and practical experience of financial modellingUnderstanding of the fundamentals of deal structuringKnowledge of banking documentationSound credit skills at an intermediate levelNegotiation skills with internal partnersA good team player with excellent interpersonal skillsAbility to effectively manage tight deadlines and different stakeholdersClear communication skills both written and oralKnowledge of leveraged debt capital markets and M&A dynamicsCorporate finance principles / accounting knowledgeExcellent knowledge of Microsoft Office, particularly Excel and Powerpoint.Education Qualifications:EssentialDegree level education or equivalent
    Preferred:Relevant post degree qualification preferred (e.g. CFA or ACA)We are open to considering flexible working requests in line with organisational requirements.MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law. Read Less
  • Analyst, Desktop Support  

    - London
    Do you want your voice heard and your actions to count? Discover your... Read More
    Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.We are seeking a proactive and customer-focused Desktop Support Analyst to join our on-site support team. The ideal candidate will have expertise in Windows 10 and Windows 11, along with hands-on experience supporting a range of hardware devices such as corporate mobile phones, iPads, and other IT peripherals. This role requires a strong passion for delivering high-quality user experiences, along with the ability to lead customer-focused initiatives and adapt to new technologies.You will provide deskside support and ensure end users receive timely, efficient, and empathetic service. You will be instrumental in ensuring smooth IT operations while driving continuous improvements to support our users and business needs.Key ResponsibilitiesProvide first- and second-line support to end users in both Windows 10 and Windows 11 environments.Support a variety of hardware devices including corporate mobile phones, iPads, laptops, and other peripherals.Perform desk-side visits to resolve more complex or high-touch support requests and ensure the highest levels of customer satisfaction.Log, track, and resolve incidents and service requests using the service management platform (e.g., ServiceNow), ensuring a timely response to all requests.Provide troubleshooting support for both software and hardware issues, escalating more complex problems as necessary.Engage in proactive customer-focused initiatives, seeking ways to enhance user experience and improve IT services.Collaborate with IT teams to identify recurring issues, improve processes, and deliver on continual service improvements.Maintain clear and effective communication with end users, explaining technical issues in simple terms.Contribute to the creation of knowledge base articles and documentation for recurring issues, ensuring the team benefits from shared learnings.Participate in onboarding and offboarding processes, including IT inductions and the setup of devices.Responsible for ensuring the provision and delivery of a support services within operationally agreed targets during the approved service hours.Work with other TEC teams to demonstrate a strong service delivery ethos, providing a customer focused approach and responsiveness for both London and the EMEA region.Accountable and Responsible for the day to day management of their personal performance, including attending regular reviews and appraisals, including assisting in goal and objective setting.Assisting team members with resolution of work related issues.Maintain PC Build room environment and store rooms.Assist in the disposal of end of life equipment and decommission devices.Assist in desk moves and changes.Assist the Trade Floor Support team when required.Respond to onsite support needs in other offices.Provide support to EMEA Branch offices as required.Retain a flexible approach to working including cover and occasional weekend working when required (eg DR tests and building power downs).Key Skills & ExperienceProven experience in a Desktop Support or Desktop Support role (minimum 2 years).Strong expertise in Windows 10 and Windows 11 environments, including troubleshooting and configuration.Experience with corporate mobile devices (iPhones, Android phones, iPads) and mobile device management.Strong customer service skills, with the ability to empathize and engage effectively with end users.Demonstrated ability to manage multiple service requests and prioritize tasks in a busy, fast-paced environment.Excellent communication skills, especially in face-to-face interactions with non-technical users.Understanding of ITIL processes and a desire to apply them to improve IT services.Willingness to take on leadership roles in customer-focused projects and continuous improvement initiatives.Personal AttributesA strong desire to learn and grow, with a commitment to expanding your technical skill set and knowledge.Ability to lead by example, taking ownership of customer issues and driving solutions.Passionate about delivering exceptional customer service and improving user experiences.Proactive, with a focus on continuous improvement and identifying opportunities to streamline support processes.Friendly, approachable, and patient, ensuring users feel supported and valued throughout their IT journey.Able to work independently, manage time effectively, and adapt to changing priorities.We are open to considering flexible working requests in line with organisational requirements.MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law. Read Less
  • Do you want your voice heard and your actions to count? Discover your... Read More
    Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.We are MUFG. 360 years of heritage. A world-class set of businesses. And more than 180,000 employees in 50 markets. It’s no surprise that MUFG has grown to become one of the top five banks in the world. Our services include commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. MUFG offers stability in an ever-changing market, providing services to high-profile clients worldwide.Our vision? To become the world’s most trusted financial group. You’ll help us achieve it. The Financial Crimes Office for EMEA (FCOE) in London is part of the Global Financial Crimes Division (GFCD) headquartered in New York. It works to ensure that our organisation conducts its business such that we protect our reputation, our business, and our clients within the regulatory and legal framework. It is responsible for the establishment and maintenance of effective systems and controls to protect clients’ assets and to mitigate the risk that MUFG might be used to further financial crime.NUMBER OF DIRECT REPORTS0MAIN PURPOSE OF THE ROLE The Sanctions Program Team is responsible for the effective running of the Sanctions Program across alljurisdictions within EMEA. The team ensure the robust management of the broader Sanctions ControlFramework, in support of this they provide oversight, SME knowledge and support to other SanctionsTeams and the delivery of key projectsThis includes:Driving the implementation of MUFG Bank’s financial crimes risk appetite, policies and standards through working with Transformation and Technology partners, Country Compliance teams, Operationsand Business stakeholders.Providing support and logistical management to enable Sanctions Programs to deliver its book of workefficiently and effectively across the EMEA region with specific responsibility for the management ofSanctions-related projects.Ensuring that our organisation conducts its business such that we protect our reputation, our business,and our customers within the regulatory and legal framework.As part of a leading global financial group, MUFG is required to act with integrity and meet our corporateresponsibilities in the fifty-plus countries and regions where we operate. Ensuring we have acomprehensive financial crime compliance program is one of our most important responsibilities.MUFG has established the Global Financial Crimes Division in New York, USA to lead the program and each region under this program has a Financial Crimes Office.Financial Crimes Office EMEA (FCOE) is the regional office responsible for the establishment andmaintenance of effective systems and controls to protect customers’ assets and to mitigate the risk thatMUFG might be used to further financial crime in EMEA.MUFG’s financial crime compliance framework includes control processes designed to help the Bankdetect, deter, and prevent financial crime as well as assess and mitigate related risks (i.e., moneylaundering and terrorist financing risk, sanctions risk, and bribery and corruption risk) in a manner that isconsistent with applicable laws, rules, regulations, supervisory guidance, and commensurate with theBank’s risk profile and risk appetite.KEY RESPONSIBILITIESIn this role, you will:Provide support and expertise on sanctions-related systems, including managing incidents.Actively drive delivery of projects and initiatives across the Sanctions Programs team.Support Governance activities which includes arranging meetings, creating meeting materials such as slides and minutes; alongside general stakeholder engagement.Work with Transformation colleagues to manage Regional Sanctions Book of Work, coordinating across sub-functions, to enable team coverage of a dynamic workload.Manage queries and escalations from local and global stakeholders.Support relevant audits, testing reviews and risk assessments, collating and reporting sanctions input and guidance.Provide support as may be required to support other Sanctions Programs activitiesProvide subject matter expertise on economic sanctions, and the related controls, in particular HMT, EU, and OFAC.Seeking to identify actions / tasks in order to implement improvements to relevant financial crime procedures or processes.Being responsible for ensuring that actions are appropriately assigned and delivered in a timely manorCollaborating and communicating with various teams and key stakeholders across the Bank.Working with the Sanctions Team and other action owners on the implementation of new controls and uplifts in procedures or processes.Assisting action owners in developing and delivering more detailed plans, in consultation with the appropriate stakeholdersManaging and escalating Risks and IssuesEngage with senior stakeholders in local, regional, and global teams.Support other components of the sanctions team as appropriate.WORK EXPERIENCEEssential:A minimum of 2 years in a central sanctions functionA strong knowledge of banking and associated systems and controls for financial crimeA minimum of 2 years’ experience in project managementPrevious experience in delivering both business change and system related projects on behalf of the businessSKILLS AND EXPERIENCEFunctional / Technical Competencies:CoreManages priorities effectively and delivers efficientlyDemonstrates strong attention to detailA good understanding of the concepts of risk management and controlA good understanding of Banking and Investment productsBroad understanding of financial crime risk (Sanctions, AML and ABC) Proactively identifies and communicates improvements to processPlanningProject deliveryRisk and issue managementPreferred:AML or Sanctions process knowledgeProject managementExperience of interacting with stakeholders at a senior levelStrong understanding of sanctions systems and controlsStrong relationship building and management skillsExperience with payments or payment related projectsEducation / Qualifications:Preferred:DegreeRelevant QualificationProject related qualificationsPERSONAL REQUIREMENTSExcellent communication and interpersonal skillsResults driven, with a strong sense of accountabilityA proactive, motivated approach.The ability to operate with urgency and prioritise work accordinglyStrong decision-making skills, the ability to demonstrate sound judgementA structured and logical approach to workStrong problem-solving skillsExcellent interpersonal skillsThe ability to manage large workloads and tight deadlinesExcellent attention to detail and accuracyA calm approach, with the ability to perform well in a pressurised environmentExcellent Microsoft Office skillsPERFORMANCE AND DUTIESThe role holder will be assessed in accordance with their employing entity’s performance framework and process with relevant input obtained from the dual hatting entity as relevant.As duties and responsibilities change, the job description will be reviewed and emended in consultation with the role holder. The role holder will carry out other duties as are within the scope, spirit and purpose of the role as requested by their line manager or Department Head.MANAGING CONFLICTS OF INTERESTThe role holder will have responsibilities for both MUFG Bank and MUFG Securities EMEA plc.The role holder will be required to perform their duties and responsibilities on an entity neutral basis, without favour.The role holder is required to follow regulatory requirements applicable to ensure each business is appropriately supported and to maintain the legal entity integrity of each of MUFG Bank and MUS.Working terms are dictated by functional mandates, the terms of the Dual-Hat Arrangement Agreement in place between MUFG Bank and MUFG Securities EMEA plc and any other relevant agreements entered into between MUFG Bank and MUFG Securities EMEA plc.The role holder will have responsibility for identifying and resolving where there may be a difference or conflict in needs between MUFG Bank and MUFG Securities EMEA plc, escalating to their manager where required.We are open to considering flexible working requests in line with organisational requirements.MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law. Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany