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East of England Ambulance Service
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  • Make Ready Operative - Cambridge  

    - Cambridge
    EEAST is a great place to work, great people, great career opportuniti... Read More
    EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!  Hear why our employees think it is such a great place to work: -Great employee benefits: -Our equality networks: -Our vision & values: Before you apply, please visit our how to apply page for full guidance: #Careerforlife Job overview Make Ready Operative - CAMBRIDGE - Secondment extension Have you ever wondered how YOU can make a difference contributing to saving lives every day? Make Ready Services has vacancies for roles which involve preparing emergency ambulances for operational duty and includes cleaning vehicles, checking basic serviceability and equipment, and restocking the medical consumables. This dynamic role has shift patterns which cover both days and nights. Find out more about the role by watching this video from the Team [link to ] Working for Make Ready Services at East of England Ambulance Services NHS Trust (EEAST) you will also be eligible for the following benefits: NHS Pension Scheme Free parking Minimum of 27 days annual leave + 8 days bank holiday (increases with years of service) Occupational Health services including a 24hr Employee Assistance Program, mental health and wellbeing, legal and financial services Staff support networks including BAME, LGBTQ+, Multi Faith and All Women in EEAST Main duties of the job As a Make Ready Operative (MRO) you will typically work in a small team with a supervisor overseeing the work and on hand for support. As well as the vital role of preparing emergency vehicles for operational duties, you will support the management of stock and equipment assets and restock module bags destined for the vehicles. Significant care and attention to detail is required in module bag preparation whilst vehicle preparation is undertaken with a record required of every check undertaken. The requirement to work shifts includes nights and weekends and a degree of flexibility will be required to ensure our service delivery is maintained. You will also need good communication skills and a basic understanding of IT will be essential along with the ability to work to tight deadlines. Your role will also involve moving ambulances and vehicles so a UK driving licence with a commitment to attaining a full C1 licence within 12 months of commencement of the role is mandatory. You will need to have a high attention to detail, an ability to follow step by step instructions and to be able to work as part of a team in a customer focussed environment to succeed in this role Working for our organisation At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
    We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

    We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

    We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests. Detailed job description and main responsibilities For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

    Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

    How to apply
    Step 1 - Read the advert and the Job Description and Person Specification (attached)
    Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. 
    Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted. Person specification Qualifications Essential criteria Full Manual UK Driving Licence Category B (maximum of 6 penalty points). NVQ Level 3 in appropriate subject, or relevant experience. English and Maths GCSE Level 4, or equivalent level of education. Desirable criteria UK Manual Driving Licence Category C1 or must be willing to obtain C1 within 12 months of employment. Completion of RFID/Telematics internal course. ECDL Pass, or equivalent. Skills & Knowledge Essential criteria Intermediate numeracy, literacy and IT skills (ie handheld PDA).Good IT skills () Experience Essential criteria Experience of working to tight deadlines and managing/prioritising tasks. Experience of working in a customer-focused environment. Desirable criteria Knowledge and experience of stores management ------------------------------------------------------------------------------- Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship. References and Employment History: All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details. All appointments will be subject to currently having a clean disciplinary record. Please be advised that a No Smoking Policy is in operation throughout the Trust. Guaranteed Interview Scheme - Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post. We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability. Read Less
  • EEAST is a great place to work, great people, great career opportuniti... Read More
    EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!  Hear why our employees think it is such a great place to work: -Great employee benefits: -Our equality networks: -Our vision & values: Before you apply, please visit our how to apply page for full guidance: #Careerforlife Job overview Please note - this vacancy is for Night Shift and Weekend Work only (across a 7 day, 365 period) The post holder will be responsible for providing support to the EOC Teams in a number of non-emergency functions that allow effective service delivery to be maintained and patient outcomes to be achieved. The main function of the role is to receive and process non-emergency calls. These can be external from the Organisation in the format of other Emergency Services and Healthcare Professionals, or internal from the Organisation from other staff. The other core function of the role includes supporting the Clinical Assessment Service (CAS) Team with a number of administrative tasks, and taking a variety of referrals from the Trust. The SPOC Assistant role will use their autonomy to manage these calls in line with current policy. The post holder will also be responsible for undertaking other tasks that support the EOC Clinical Team in effective Hear and Treat. This is a varied role where a strong skill set for tasks, such as accurate record keeping, use of different systems, word processing and communication, is essential. The post holder will be part of a wider team within the EOC where there is opportunity to enhance career progression and skill development. The post holder must display understanding of the importance of GDPR and confidentiality. Main duties of the job ·The post holder will receive calls external and internal from the Trust and process calls in line with the appropriate policies and procedures. These calls will include, but are not limited to, Non-Emergency Call Handling, Safeguarding Referrals, other referrals, request for the Clinical Advice Line, and No Send Delivery. The type of call may be to/from internal and external stakeholders, including patients. ·Arrange and organise transport for patients using the Trust’s Taxi Booking Process. Where any issue is identified, to raise this with the Clinical Team. ·Be able to effectively use information technology within the EOC (CAD, Adastra, Telephony, and other systems) to support service delivery. ·Be able to manage workload in line with the relevant time priorities. ·Provide administrative support to the EOC Clinical Team, including the use of Microsoft office packages. splay understanding of the importance of GDPR and confidentiality. Working for our organisation You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east. The East of England offers a unique blend of innovation and opportunity, surrounded by picturesque countryside, historic towns, and quick access to both the bustling capital and serene coastlines. At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire. We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.  We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria. We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.  Detailed job description and main responsibilities For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails. Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.  How to apply
    Step 1 - Read the advert and the Job Description and Person Specification (attached)
    Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. 
    Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted. Person specification Qualifications Essential criteria 3 GCSEs at grade 4 or above including English or equivalent qualification Administrative Qualification or equivalent demonstrable experience Skills and Knowledge Essential criteria Competent in keyboard skills. Use of information technology (such as Windows based systems, databases, and software applications, including telephony). Excellent communication skills (listening, verbal, and written). Attention to detail and accuracy. Ability to deal with a varied workload that will be delegated on a shift by shift basis. Experience Essential criteria Experience in delivering customer service within a role. Experience of communicating within high-pressured environment with different stakeholders. Experience of having a varied task load and following operational policies Working as part of a larger high-performing team. Working in an autonomous role and following operational processes. Personal Qualities, Abilities and Attributes Essential criteria High standards of professionalism. Able to work under pressure from the role, including time, pace, and demand. Be able to manage own performance and identify improvements where needed. Able to work as part of a multidisciplinary team. Able to respond positively to feedback to improve the personal service they are providing. Remain calm under pressure. The ability to record information accurately. Good time management. Uphold the Trust Core Values Maintain confidentiality and be able to manage highly sensitive information EEAST Values Essential criteria Evidence that personal behaviour reflects Trust Values: Care, Teamwork, Quality, Respect, Honesty. ------------------------------------------------------------------------------- Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship. References and Employment History: All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details. All appointments will be subject to currently having a clean disciplinary record. Please be advised that a No Smoking Policy is in operation throughout the Trust. Guaranteed Interview Scheme - Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post. We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability. Read Less
  • Make Ready Sector Manager  

    - Hertfordshire
    EEAST is a great place to work, great people, great career opportuniti... Read More
    EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!  Hear why our employees think it is such a great place to work: -Great employee benefits: -Our equality networks: -Our vision & values: Before you apply, please visit our how to apply page for full guidance: #Careerforlife Job overview The Make Ready Sector Manager will have overarching responsibility for their Sector's staff, delivery of the service in the sector and the management and support of their Sector's staff. They will be responsible for tracking and ensuring that KPI targets are achieved. They will receive Quality Improvement training and use it to enhance efficiency in their sector - leading and piloting change identified individually or through our innovation forums. They will account for their Sector's performance at the clinical operations ODG meetings alongside other senior staff.  The purpose of this role is to proactively and compassionately lead and inspire a team of Hub Coordinators, Shift Supervisors, Make Ready Operatives and Make Ready Driver Cleaners within a defined geographical area to provide safe, effective, caring and responsive services of a modern ambulance service. One vacancy is available covering Hertfordshire & West Essex. Main duties of the job As part of an area-based team, the post holder will be ultimately accountable for the day to day running of the Make Ready functions within the defined geographical area in conjunction with the Area Manager and Hub Coordinators, or as directed, with particular focus on staff wellbeing and development, operational productivity and efficiency, and best utilisation of available resources to support operational deployment. The manager will work with the Area Manager to support the Trust’s wider strategy and vision. Make Ready Sector Managers will be required to provide coverage at multiple work settings. This will include ambulance stations to conduct meetings and appraisals, and any other setting that Make Ready management is required. Essential to the role is the ability to ensure that professional standards, policies and procedures are complied with. The role will be required to work with staff in multiple settings to support their development and address performance related matters. The role is to provide resolution of issues arising, to ensure the efficient use and optimal availability of resources to meet operational deployment requirements. Working for our organisation You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
    At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
    We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
     
    We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
     
    We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.  Detailed job description and main responsibilities For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
     
    Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
     
    How to apply
    Step 1 - Read the advert and the Job Description and Person Specification (attached)
    Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. 
    Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted. Person specification Qualifications Essential criteria Degree level qualification in a relevant discipline or demonstrable relevant experience Full British driving licence, Category B for at least two years. (Up to 6 penalty points would be considered dependent upon offence code). A first Line Manager’s qualification equivalent to ILM Level 3 or Managerial qualification or equivalent experience, demonstrable experience of working in a supervisory role or above. Skills & Knowlegde Essential criteria Expert knowledge of supplies/logistics /make ready service delivery Experience Essential criteria Experience of budget management ( Read Less
  • Paramedic/Nurse Team Leader  

    - Luton
    EEAST is a great place to work, great people, great career opportuniti... Read More
    EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!  Hear why our employees think it is such a great place to work: -Great employee benefits: -Our equality networks: -Our vision & values: Before you apply, please visit our how to apply page for full guidance: #Careerforlife Job overview Our vision - Outstanding care, exceptional people, every hour of every day #WeAreEEAST. East of England Ambulance Service Trust (EEAST) are welcoming applications from experienced qualified Paramedics or Ambulance Nurses. You will be joining a workforce recognised for delivering outstanding care to our patients, where teamwork and quality is embedded into our day-to-day practice. We support an open, honest and respectful culture and actively seek out opportunities to improve every element of the service we provide to our patients and our staff. Vacancies available: Team Leader vacancy available in Luton *Please note that this is a 6 month secondment, with a possible extension to 12 months, pending operational need. Please note that this is a truncated process, meaning the role cannot be offered as a permanent position after 12 months, should your offer be extended to this point.  Main duties of the job The Trust is committed to developing our Team Leaders so that if they wish to, they can become the future leaders of the organisation. Team Leaders will have access to EEAST's Leadership Development Framework.  The Team Leader will support the running of the locality in conjunction with the Leading Operations Manager, or as directed including welfare, performance management, absence management, completion of appraisals and clinical leadership as well as providing support following adverse or traumatic incidents; as an essential part of this role. If you are successful in becoming a Team Leader and are currently working on an RRV, the role will require you to transition to a DSA for your patient-facing shifts. This is to ensure Team Leaders have maximum interaction with their teams and staff, all patient-facing duties will be carried out on a DSA. If you are successful in application and assessment for this role, you will be invited to attend a 3 day Team Leader 'Kickstarter' induction.  During the training course it is your responsibility to attend in full, on each day. Accommodation and travel expenses will not be provided so you will need to consider the costs and travel expense of attending. Where possible, candidates will be allocated to the training centre nearest to their operational base.  Working for our organisation Our Vision: Delivering outstanding care by exceptional individuals, every single moment. EEAST employs over 5,000 staff with a further 1,000+ volunteers who between them cover 7,500 square miles and care for a population of more than 6 million. Our three control rooms in Bedfordshire, Norfolk and Essex handle more than 1 million 999 calls every year, over 2,500 calls a day.  We manage a fleet of over 1,000 vehicles including double staffed ambulances, rapid response cars, operational commander response vehicles, patient transport and support service vehicles. The East of England works alongside 17 Acute Trusts with Accident & Emergency services and a Major Trauma Centre in Cambridge. Access is available to neighbouring MTCs such as those in London. Detailed job description and main responsibilities To apply you will be a HCPC registered Paramedic or NMC registered Nurse, if applicable you will have also fully completed a Newly Qualified Paramedic consolidation programme, evidence of this will be required. You will also be expected to provide a portfolio detailing your experience of working within the emergency ambulance service or primary healthcare setting. Applicants are expected to have an existing full C1 licence. Emergency Response Driving Qualification certificate is desirable, however you will be expected to gain this qualification if successfully appointed.  How to apply Step 1: Review the job advert along with the attached Job Description and Person Specification (attached). Step 2: Complete the online application form, including the Supporting Statement. Your statement should clearly demonstrate how you meet each of the criteria outlined in the Person Specification as referenced in the advert. Step 3: Submit your completed application form.
    Please note, CVs are not accepted. Good luck with your application and thank you for considering EEAST as your future employer. Person specification Qualifications Essential criteria Experienced HCPC registered Paramedic, or NMC registered Nurse. Qualified IHCD Emergency Driving (D2) or superseding award or willing to gain within 3 months Full UK driving licence (up to 3 points may be considered dependant on point code) C1 category driving licence Skills, Knowledge and Experience Essential criteria Confident interpersonal skills Ability to lead a pre-hospital team lead role in clinical decisions Practical and Intellectual Skills, Personal Qualities and Attributes Essential criteria Committed to ensuring patients receive a high standard of patient care Ability to motivate others Commitment to continuous professional development EEAST Values and Behaviours Essential criteria Evidence that personal behaviour reflects Trust Values. (Accountable, Respectful and Excellence) You will be required to hold a full UK manual driving licence with a minimum of 1 years driving experience (maximum of 3 penalty points for minor motoring offences only). Occupational Health:
    Applicants are advised that EEAST adheres to the recommendations of the Department of Health Medical Advisory Panel relating to health standards for frontline emergency response roles. Please refer to DVLA Assessing fitness to drive – a guide for medical professionals, for detailed information.

    Disclosure and Barring Service check:
    This position involves regulated activity which will require a Disclosure and Barring Service (DBS) check at enhanced level with child and adult barred list check. ------------------------------------------------------------------------------- Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship. References and Employment History: All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details. All appointments will be subject to currently having a clean disciplinary record. Please be advised that a No Smoking Policy is in operation throughout the Trust. Guaranteed Interview Scheme - Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post. We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability. Read Less
  • Dispatch Team Leader  

    - Chelmsford
    EEAST is a great place to work, great people, great career opportuniti... Read More
    EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!  Hear why our employees think it is such a great place to work: -Great employee benefits: -Our equality networks: -Our vision & values: Before you apply, please visit our how to apply page for full guidance: #Careerforlife Job overview The Trust is looking to appoint a Dispatch Team Leader in the Chelmsford EOC who will be primarily responsible for the efficient operation of the dispatching function in the EOC whilst on duty, and the effective and efficient deployment of resources, following a set deployment plan, in accordance with the needs of the service. The successful post holder will also be responsible for ensuring that EOC staff fulfil their roles to the standard set for their position within the EOC. Previous experience as a Dispatcher and experience in motivating staff is essential. Main duties of the job The Dispatch Team Leader is primarily responsible for the efficient operation 
    of the dispatching function in the EOC whilst on duty, and the effective and 
    efficient deployment of resources following a set deployment plan in 
    accordance with the needs of the service. They are also responsible for 
    ensuring that EOC staff fulfil their roles to the standard set for their position 
    within the EOC.  Working for our organisation You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
    At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
    We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.  We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria. We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.  Detailed job description and main responsibilities For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails. Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.  How to apply
    Step 1 - Read the advert and the Job Description and Person Specification (attached)
    Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. 
    Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted. Person specification Qualifications Essential criteria 4 GCSEs at Grade C or above (or equivalent qualification) including English Previous Dispatcher experience Desirable criteria Management/supervisory qualification Clinical qualification Experience of SSP Computer applications user qualification Full driving licence RSA Typing Level 1 Knowledge and experience Essential criteria Experience of motivating staff successfully CAD/VDU operation Sound knowledge of EOC generic policies and procedures Keyboard skills Competent in the use of IT, eg Windows-based systems Awareness of quality issues Desirable criteria Management of teams 12 months supervisory experience gained in the last 3 years Understanding medical terminology Customer service experience Skills and Knowledge Essential criteria Good verbal and written communication skills Good knowledge of EOC policies and procedures Able to prioritise and good decision maker IT skills. CAD & windows based systems Ability to train and develop staff Personal qualities abilities and attributes Essential criteria Multi tasking Confidential Self confidence Flexible Problem solver ------------------------------------------------------------------------------- Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship. References and Employment History: All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details. All appointments will be subject to currently having a clean disciplinary record. Please be advised that a No Smoking Policy is in operation throughout the Trust. Guaranteed Interview Scheme - Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post. We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability. Read Less
  • Sector Resuscitation Officer (Mid & South Essex)  

    - Watford
    EEAST is a great place to work, great people, great career opportuniti... Read More
    EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!  Hear why our employees think it is such a great place to work: -Great employee benefits: -Our equality networks: -Our vision & values: Before you apply, please visit our how to apply page for full guidance: #Careerforlife Job overview The East of England Ambulance Trust is looking for a system Resuscitation Officer to join us in an emergent role within the Education Department of the Clinical Directorate. This is an exciting time to join the Trust, as we are now moving towards a holistic education and clinical development methodology for our existing staff and future workforce. Please note, this is a single 6-month secondment position for the Mid & South Essex system (with potential to extend). Main duties of the job We are looking for an experienced clinician, leader and educator who is passionate about improving our service and processes – both capability and quality. The successful candidate will hold expertise related to peri-arrest, resuscitation and life support across all age groups and be responsible for leading operational-level delivery of related activities and metrics. This includes ensuring all staff receive an annual resuscitation update at basic, intermediate, and advanced life support, including trauma life support approaches, as well as facilitating assessment, staff support, coaching and clinical debriefing following out of hospital cardiac arrests. Working for our organisation You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
    At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
    We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

    We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

    We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests. Detailed job description and main responsibilities For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

    Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

    How to apply
    Step 1 - Read the advert and the Job Description and Person Specification (attached)
    Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. 
    Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted. Person specification Qualifications Essential criteria MSc qualification in Clinical Care or Education, or postgraduate level qualifications with evidenced substantial applied experience. Practice Education qualification. Current clinical Registration, eg HCPC/NMC, including at least 12 months outside of preceptorship status (3 years’ post registration experience). To hold qualification as a trainer (AET/CAVA/PTTLS/ 7303/PGCE, etc), or willingness to achieve within the first 3 months of appointment. Desirable criteria Leadership qualification (or equivalent experience). Internal Quality Assurance (IQA) award and able to demonstrate quality assurance mechanisms/processes related to clinical, training. External qualifications in resuscitation (such as RCUK, AMLS, PILs, etc) with General Instructor Status. To hold specialist training qualifications in statutory training areas (such as moving and handling, conflict resolution, etc). Knowledge and Experience Essential criteria Experience of delivery of both resuscitation in an acute clinical setting, as well as teaching within a health care environment. Experience of debriefing colleagues in difficult or challenging clinical cases. Desirable criteria Awareness of the impact of NHS visions/values to education and training. Experience of developing curriculum and assessment modalities in clinical practice. Experience of participating in transformation or engagement programmes. Experience of leading both staff and students within local service leadership model. Experience or partnership working with Higher Education Institutes or Education Providers. Practical and Intellectual Skills Essential criteria Knowledge of academic principles, including constructive feedback, and writing developmental action plans. Understanding of research methods. Desirable criteria Awareness of wider NHS initiatives and strategies relating to education. Understanding of workforce training requirements, and related regulation. Personal Qualities, Abilities and Attributes Essential criteria Well-motivated. Good time management. Willingness to lead. Good interpersonal skills, and willing to engage in challenging conversations in a professional manner. Team player. ------------------------------------------------------------------------------- Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship. References and Employment History: All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details. All appointments will be subject to currently having a clean disciplinary record. Please be advised that a No Smoking Policy is in operation throughout the Trust. Guaranteed Interview Scheme - Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post. We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability. Read Less
  • EEAST is a great place to work, great people, great career opportuniti... Read More
    EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!  Hear why our employees think it is such a great place to work: -Great employee benefits: -Our equality networks: -Our vision & values: Before you apply, please visit our how to apply page for full guidance: #Careerforlife Job overview We are looking for a dynamic thinker to support our Control Team in Stevenage. The role involves on the day overseeing and planning of patient journeys to and from home / health care setting using our cleric system and against set key performance indicators and pre-planning patient journeys effectively using available resources.  Our patients have varying clinical and mobility needs, some of our patients travel regularly with us into renal and oncology units. Our patients and staff are our priority, ensuring we show care, compassion and empathy.  You will need a calm approach under pressure, have geographical knowledge of West Essex, Hertfordshire and outlying areas. Customer service skills are also key as you will be liaising with patients, clinics and our staff, keeping calm under pressure and following the Trust's vision and values. Previous Applicants need not re apply Main duties of the job Responsibility for the control of PTS ambulance resources, including volunteer car service drivers for the current day, monitoring, and making real time adjustments to optimise delivery and maintain an effective service and excellent standard of patient experience. Forward plan patient transport, ensuring optimal use of available resources to maximise efficiency. Monitor journey times, proactively rearranging journeys to support both the service and patient experience. The successful candidate will be required to commit to and complete a 3 week training course, the course will be located in various locations across the trust such as Epping and Chelmsford and therefore will need to be able to travel to these sítes independently.  The role will work on a relief basis covering a range of shifts between 06:00 - 22:00hrs 7 days a week. 9 weeks rota in advance will be made available.   You will be required to have some flexibility and be reliable. Working for our organisation You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
    At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
    We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.  We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria. We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.  Detailed job description and main responsibilities For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails. Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.  How to apply
    Step 1 - Read the advert and the Job Description and Person Specification (attached)
    Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. 
    Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted. Person specification Qualification Essential criteria Good basic education to include English and Maths GCSE Grade C or relevant experience that evidences a good basic education. Experience Essential criteria Experience of working with the public. Experience of working in a fast-paced environment. Skills and Knowledge Essential criteria Excellent communication skills. Excellent organisational skills. IT literate. Personal Qualities, Abilities and Attributes Essential criteria Team player. Proactive. Empathetic. Able to remain calm in stressful situations. ------------------------------------------------------------------------------- Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship. References and Employment History: All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details. All appointments will be subject to currently having a clean disciplinary record. Please be advised that a No Smoking Policy is in operation throughout the Trust. Guaranteed Interview Scheme - Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post. We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability. Read Less
  • 999 Emergency Call Handler - Norwich  

    - Norwich
    EEAST is a great place to work, great people, great career opportuniti... Read More
    EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!  Hear why our employees think it is such a great place to work: -Great employee benefits: -Our equality networks: -Our vision & values: Before you apply, please visit our how to apply page for full guidance: #Careerforlife Job overview Can you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you! We are looking for Call Handlers to work 12 hour shifts from Monday to Sunday. This will be a mixture of day and night shifts Our emergency call handlers are committed, enthusiastic individuals who care about people. They must have the ability to listen and respond, processing information quickly and accurately into the Computer Aided Dispatch system. Customer service skills are important and the ability to remain calm and supportive as some callers will be experiencing significant distress and trauma, including the loss of a loved one. Being able to remain focused on giving the right advice and support despite experiencing the emotions of others is a real skill and strong calm communication is required. All the training and mentoring you will need to undertake this role will be provided – no clinical experience is required; however, we do ask that you read the pre employment guidance which will support you when you commence training. Please be aware we are looking for Full Time staff only, the Training & Mentoring period is fully paid & hours are Full Time. All of the instructions and advice you will be giving to callers/patients is managed through a triage tool, it is intuitive and will present to you at the right time.  No clinical experience is required, and although some call-centre experience would be an advantage, it is not essential. Main duties of the job Answer 999 calls that come into the Emergency Operating Centre in a timely manner. Utilise the clinical triage software system you will have been trained in to deliver a category of response to our callers. Please note, there may be a change to this software, in the future and if so, full training will be provided. You are required to be polite, courteous and respectful at all times when talking to patients, callers and your peers, in line with the Trusts values and behaviours. Working for our organisation EEAST provides emergency services across a diverse region. Our Call Centre teams are a dedicated and resilient group, as the first point of contact with patients in their time of need. Working for our organisation You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
    At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
    We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
     
    We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
     
    We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.  Detailed job description and main responsibilities For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails. Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.  How to apply
    Step 1 - Read the advert and the Job Description and Person Specification (attached)
    Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. 
    Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted. Person specification Qualifications Essential criteria Two GCSE Grade C (or above) of which one must be in English or Functional Skills Level 2 in English and Maths. OR One GCSE Grade C (or above) and pass Functional Skills Assessment Level 2 in English as part of the recruitment process. Skills & Knowlegde Essential criteria Effective verbal and written communication skills Work on own initiative Prioritise and undertake numerous tasks simultaneously Remain calm under pressure Work as part of a high performance team Personal Attributes Essential criteria High standards of personal professionalism Determination to meet targets Ability to judge priorities when dealing with emergency situations Willingness to learn Empathy and compassion ------------------------------------------------------------------------------- Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship. References and Employment History: All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details. All appointments will be subject to currently having a clean disciplinary record. Please be advised that a No Smoking Policy is in operation throughout the Trust. Guaranteed Interview Scheme - Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post. We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability. Read Less

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