EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!
Hear why our employees think it is such a great place to work:
-Great employee benefits:
-Our equality networks:
-Our vision & values:
Before you apply, please visit our how to apply page for full guidance:
#Careerforlife
Job overview
The Trust is looking to appoint a Dispatch Team Leader in the Bedford EOC who will be primarily responsible for the efficient operation of the dispatching function in the EOC whilst on duty, and the effective and efficient deployment of resources, following a set deployment plan, in accordance with the needs of the service. The successful post holder will also be responsible for ensuring that EOC staff fulfil their roles to the standard set for their position within the EOC.
Previous experience as a Dispatcher and experience in motivating staff is essential.
Main duties of the job
The Dispatch Team Leader is primarily responsible for the efficient operation
of the dispatching function in the EOC whilst on duty, and the effective and
efficient deployment of resources following a set deployment plan in
accordance with the needs of the service. They are also responsible for
ensuring that EOC staff fulfil their roles to the standard set for their position
within the EOC.
Working for our organisation
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Detailed job description and main responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Person specification
Qualifications
Essential criteria
4 GCSEs at Grade C or above (or equivalent qualification) including English Previous Dispatcher experienceDesirable criteria
Management/supervisory qualification Clinical qualification Experience of SSP Computer applications user qualification Full driving licence RSA Typing Level 1Knowledge and experience
Essential criteria
Experience of motivating staff successfully CAD/VDU operation Sound knowledge of EOC generic policies and procedures Keyboard skills Competent in the use of IT, eg Windows-based systems Awareness of quality issuesDesirable criteria
Management of teams 12 months supervisory experience gained in the last 3 years Understanding medical terminology Customer service experience-------------------------------------------------------------------------------
Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship.
References and Employment History: All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details.
All appointments will be subject to currently having a clean disciplinary record.
Please be advised that a No Smoking Policy is in operation throughout the Trust.
Guaranteed Interview Scheme - Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability.
Read Less EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!
Hear why our employees think it is such a great place to work:
-Great employee benefits:
-Our equality networks:
-Our vision & values:
Before you apply, please visit our how to apply page for full guidance:
#Careerforlife
Job overview
PTS Planner / Data Administrator
We are seeking a motivated and detail-oriented PTS Planner / Data Administrator to join our team. This key role is responsible for the effective coordination of Patient Transport Services (PTS) resources, ensuring the smooth and efficient advance planning of patient journeys.
Liaise with senior managers, hospitals/clinics, patients, and partner agencies to deliver a high-quality, patient-focused service. Communicate professionally and effectively with managers, healthcare providers, Integrated Care Boards, internal departments, external providers, and patients/their carers on a daily basis. Accurately check transport bookings, ensuring mobility details and clinic localities are correct and aligned with inclusion lists. Assess whether journeys fall within contractual guidelines, escalating or classifying bookings as Extra Contractual Resource (ECR) when required. Carry out a range of administrative duties including data cleansing, validating records, and processing ECR invoices for authorisation.What we’re looking for:
Strong organisational and planning skills with excellent attention to detail. Confident communicator with the ability to build effective working relationships. Proactive, adaptable, and able to remain calm under pressure.This is an excellent opportunity for someone who enjoys working in a fast-paced environment and wants to support patient care through effective transport coordination.
Monday - Friday 09:00 - 17:00
Main duties of the job
·Responsible for the planning of PTS ambulance resources in advance to optimise delivery and maintain an effective service and excellent standard of patient experience.
·Proactively plan journeys to support both the service and patient experience.
·Monitoring and investigation of complex patient journeys.
·Check inclusion lists against patient journeys/clinics.
·Ensure no unallocated Extra Contractual Resource (ECR) journeys are overlooked, liaising with internal and external departments, communicating and updating the final status of journey
·Checking and authorisation of ECR journey invoices.
·Inputting data onto the Cleric administration software program accurately.
·Maintain data cleansing on Cleric System
·Check correct mobility against journeys booked.
·Escalate anticipated problems in a timely manner for resolution
·Ability to remain composed, focused, and efficient in high-pressure situations, ensuring patient transport services run smoothly despite unexpected challenges.
·Assist local management with general, day to day administrative tasks as required
Ability to work under pressure and manage competing priorities
Working for our organisation
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Detailed job description and main responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Person specification
Qualifications
Essential criteria
English and Maths GSCE Grade C, or Equivalent.Desirable criteria
NVQ level 3 in Business Administration, or equivalent.Experience
Essential criteria
Experience of working in a fast-paced environment. Considerable office administration experience. Experience in customer service.Desirable criteria
Experience of dealing with complaints and taking effective action. Experience of working in Patient Transport Services.skills and knowledge
Essential criteria
Excellent organisational skills. Excellent communication skills. Knowledge and experience of working with IT systems.Desirable criteria
Understanding of Patient Transport Services.EEAST Values and Behaviours
Essential criteria
Evidence that personal behaviour reflects Trust Values.-------------------------------------------------------------------------------
Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship.
References and Employment History: All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details.
All appointments will be subject to currently having a clean disciplinary record.
Please be advised that a No Smoking Policy is in operation throughout the Trust.
Guaranteed Interview Scheme - Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability.
Read Less EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!
Hear why our employees think it is such a great place to work:
-Great employee benefits:
-Our equality networks:
-Our vision & values:
Before you apply, please visit our how to apply page for full guidance:
#Careerforlife
Job overview
MAKE READY SHIFT SUPERVISOR - Basildon - 12 mth Secondment
Have you ever wondered how YOU can make a difference contributing to saving lives every day?
Make Ready are a dedicated and vital support network which assists our front-line clinicians in providing excellent care to people living in the East of England, 365 days/year, 7 days/week, 24 hours/day covering six counties - Beds, Cambs, Essex, Herts, Norfolk, and Suffolk.
This dynamic role has shift pattern covering 12-hr days & nights over 365 days.
Working for Make Ready Services (EEAST) you will also be eligible for the following benefits:
Pay enhancement for out of hours shift working NHS Pension Scheme Free parking Min of 27 days annual leave + 8 days bank holiday (increases with years of service) Occupational Health services incl. a 24hr Employee Assistance Program, mental health & wellbeing, legal & financial services Staff support networksYour role will involve supervising the day to day operations and performance of a Make Ready centre. Our operations are responsible for preparing ambulances for operational duty and to maintain the serviceability of emergency ambulances, equipment and consumables.
The Trust has embarked on a transformation plan to ensure we can meet the challenges of the future by taking delivery of purpose-built ambulances and vehicles, and we have also commissioned the building and upgrading of a large number our Hubs across all six counties that we cover.
Main duties of the job
As well as supervising the running of the team, you will be responsible for assisting the Group Leads in staff training, development and discipline.
Undertaking appraisals, timesheets, sickness interviews and annual leave requests will also be within your remit. You will be required to ensure that your team prepare ambulances to the agreed standard, ready for operational duties.
Arranging of rotas to ensure staffing lines remain at the required levels and liaise with several internal/external contacts to ensure that you are able to respond effectively to changing operational needs, maintaining the availability of vehicles.
You will also ensure accurate records are maintained to record the correct levels of stock and equipment assets are assigned to each vehicle.
You will need to be willing to work shifts, include nights and weekends and be flexible in line with service needs. Good communication skills and a basic understanding of IT is essential along with the ability to work to tight deadlines.
Your role will also involve moving ambulances and vehicles so a UK driving licence with a full C1 is mandatory.
The successful candidate will be able to demonstrate substantial supervisory experience covering all aspects of people management.
Working for our organisation
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
In addition to working within a fantastic team environment, we provide a comprehensive employment and training package with opportunities for career progression, a competitive salary, an excellent pension plan, professional support, and NHS benefits for you and your family.
We will also provide comprehensive training for the new electronic equipment, the tools to carry out the job and a Trust uniform.
Find out more about the Make Ready Service by watching this video from the Team
Detailed job description and main responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Person specification
Qualifications
Essential criteria
English and Maths GCSE’s level 4 or equivalent level of education along with NVQ level 3 in appropriate subject or relevant experienceSkills & Knowledge
Essential criteria
Good communication and analytical skills with attention to detail Ability to understand routine work procedures and capable of working with instruction manualsDesirable criteria
Good understanding and knowledge of Fleet/vehicle preparations and the ability to interpret SOPs into daily activitiesDriving Licence
Essential criteria
Full manual UK driving licence (maximum of 3 points dependent upon code) C1 Licence - commitment to attaining a full C1 within 12 months of commencement into role is mandatory.Experience
Essential criteria
Experience of reviewing staff rosters, to include an understanding of Business Continuity & Sickness Management with the ability to plan & forecast effectively Effective communication skills with good problem-solving skills & excellent time management.-------------------------------------------------------------------------------
Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship.
References and Employment History: All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details.
All appointments will be subject to currently having a clean disciplinary record.
Please be advised that a No Smoking Policy is in operation throughout the Trust.
Guaranteed Interview Scheme - Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability.
Read Less EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!
Hear why our employees think it is such a great place to work:
-Great employee benefits:
-Our equality networks:
-Our vision & values:
Before you apply, please visit our how to apply page for full guidance:
#Careerforlife
Job overview
PTS Planner / Data Administrator
We are seeking a motivated and detail-oriented PTS Planner / Data Administrator to join our team. This key role is responsible for the effective coordination of Patient Transport Services (PTS) resources, ensuring the smooth and efficient advance planning of patient journeys.
Liaise with senior managers, hospitals/clinics, patients, and partner agencies to deliver a high-quality, patient-focused service. Communicate professionally and effectively with managers, healthcare providers, Integrated Care Boards, internal departments, external providers, and patients/their carers on a daily basis. Accurately check transport bookings, ensuring mobility details and clinic localities are correct and aligned with inclusion lists. Assess whether journeys fall within contractual guidelines, escalating or classifying bookings as Extra Contractual Resource (ECR) when required. Carry out a range of administrative duties including data cleansing, validating records, and processing ECR invoices for authorisation.What we’re looking for:
Strong organisational and planning skills with excellent attention to detail. Confident communicator with the ability to build effective working relationships. Proactive, adaptable, and able to remain calm under pressure.This is an excellent opportunity for someone who enjoys working in a fast-paced environment and wants to support patient care through effective transport coordination.
Monday - Friday 09:00 - 17:00
Main duties of the job
·Responsible for the planning of PTS ambulance resources in advance to optimise delivery and maintain an effective service and excellent standard of patient experience.
·Proactively plan journeys to support both the service and patient experience.
·Monitoring and investigation of complex patient journeys.
·Check inclusion lists against patient journeys/clinics.
·Ensure no un-allocated Extra Contractual Resource (ECR) journeys are overlooked, liaising with internal and external departments, communicating and updating the final status of journey
·Checking and authorisation of ECR journey invoices.
·putting data onto the Cleric administration software program accurately.
·Maintain data cleansing on Cleric System
·Check correct mobility against journeys booked.
·Escalate anticipated problems in a timely manner for resolution
·Ability to remain composed, focused, and efficient in high-pressure situations, ensuring patient transport services run smoothly despite unexpected challenges.
·Assist local management with general, day to day administrative tasks as required
·Ability to work under pressure and manage competing priorities
Working for our organisation
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Detailed job description and main responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Person specification
Qualifications
Essential criteria
English and Maths GSCE Grade C, or Equivalent.Desirable criteria
NVQ level 3 in Business Administration, or equivalent.Experience
Essential criteria
Experience of working in a fast-paced environment. Considerable office administration experience. Experience in customer service.Desirable criteria
Experience of dealing with complaints and taking effective action. Experience of working in Patient Transport ServicesSkills and Knowledge
Essential criteria
Excellent organisational skills Excellent communication skills Knowledge and experience of working with IT systemsDesirable criteria
Understanding of Patient Transport ServicesEEAST Values and Behaviours
Essential criteria
Evidence that personal behaviour reflects Trust Values.-------------------------------------------------------------------------------
Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship.
References and Employment History: All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details.
All appointments will be subject to currently having a clean disciplinary record.
Please be advised that a No Smoking Policy is in operation throughout the Trust.
Guaranteed Interview Scheme - Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability.
Read Less EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!
Hear why our employees think it is such a great place to work:
-Great employee benefits:
-Our equality networks:
-Our vision & values:
Before you apply, please visit our how to apply page for full guidance:
#Careerforlife
Job overview
PTS Planner / Data Administrator
We are seeking a motivated and detail-oriented PTS Planner / Data Administrator to join our team. This key role is responsible for the effective coordination of Patient Transport Services (PTS) resources, ensuring the smooth and efficient advance planning of patient journeys.
Liaise with senior managers, hospitals/clinics, patients, and partner agencies to deliver a high-quality, patient-focused service. Communicate professionally and effectively with managers, healthcare providers, Integrated Care Boards, internal departments, external providers, and patients/their carers on a daily basis. Accurately check transport bookings, ensuring mobility details and clinic localities are correct and aligned with inclusion lists. Assess whether journeys fall within contractual guidelines, escalating or classifying bookings as Extra Contractual Resource (ECR) when required. Carry out a range of administrative duties including data cleansing, validating records, and processing ECR invoices for authorisation.What we’re looking for:
Strong organisational and planning skills with excellent attention to detail. Confident communicator with the ability to build effective working relationships. Proactive, adaptable, and able to remain calm under pressure.This is an excellent opportunity for someone who enjoys working in a fast-paced environment and wants to support patient care through effective transport coordination.
Monday - Friday 09:00 - 17:00
Main duties of the job
·Responsible for the planning of PTS ambulance resources in advance to optimise delivery and maintain an effective service and excellent standard of patient experience.
·Proactively plan journeys to support both the service and patient experience.
·Monitoring and investigation of complex patient journeys.
·Check inclusion lists against patient journeys/clinics.
·Ensure no un-allocated Extra Contractual Resource (ECR) journeys are overlooked, liaising with internal and external departments, communicating and updating the final status of journey
·Checking and authorisation of ECR journey invoices.
·Inputting data onto the Cleric administration software program accurately.
·Maintain data cleansing on Cleric System
·Check correct mobility against journeys booked.
·Escalate anticipated problems in a timely manner for resolution
·Ability to remain composed, focused, and efficient in high-pressure situations, ensuring patient transport services run smoothly despite unexpected challenges.
·Assist local management with general, day to day administrative tasks as required
·Ability to work under pressure and manage competing priorities
Working for our organisation
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Detailed job description and main responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Person specification
Qualifications
Essential criteria
English and Maths GSCE Grade C, or Equivalent.Desirable criteria
NVQ level 3 in Business Administration, or equivalent.Experience
Essential criteria
Experience of working in a fast-paced environment. Considerable office administration experience Experience in customer service.Desirable criteria
Experience of dealing with complaints and taking effective action Experience of working in Patient Transport ServicesSkills and Knowledge
Essential criteria
Excellent organisational skills. Excellent communication skills Knowledge and experience of working with IT systemsDesirable criteria
Understanding of Patient Transport ServicesEAST Values and Behaviours
Essential criteria
Evidence that personal behaviour reflects Trust Values.-------------------------------------------------------------------------------
Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship.
References and Employment History: All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details.
All appointments will be subject to currently having a clean disciplinary record.
Please be advised that a No Smoking Policy is in operation throughout the Trust.
Guaranteed Interview Scheme - Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability.
Read Less EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!
Hear why our employees think it is such a great place to work:
-Great employee benefits:
-Our equality networks:
-Our vision & values:
Before you apply, please visit our how to apply page for full guidance:
#Careerforlife
Job overview
The EOC Document, Communications and Engagement Manager is responsible for devising, preparing, leading, and delivering on all EOC internal communications, and engagement related activities.
This includes document management and governance of all EOC Standard Operating Procedures, EOC Instructions and associated policy/procedural documents, creating and implementing robust communications and engagement plans, and facilitating staff communications, engagement, and involvement events.
Main duties of the job
The post holder will ensure there are EOC specific internal communication and engagement processes in place to provide appropriate updates across the Teams, such as email communications, newsletters/ EOC Hub news blasts, urgent update communications, overseeing the EOC Hub SharePoint page and daily management of the shared EOC email inbox, including responding to any queries on behalf of the Senior EOC Leadership Team.
Working for our organisation
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
The East of England offers a unique blend of innovation and opportunity, surrounded by picturesque countryside, historic towns, and quick access to both the bustling capital and serene coastlines.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Detailed job description and main responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Person specification
Qualifications
Essential criteria
Educated to Post-Graduate Level in a relevant subject, or equivalent level of qualification, or equivalent previous experience. Evidence of self-development and Continued Professional Development.Skills and Knowledge
Essential criteria
Excellent knowledge of using social media, particularly in the planned way, for example using tools to plan campaigns. Awareness of the Data Protection Act, GDPR, and Freedom of Information Act. Excellent organisational skills with the ability to respond effectively to multiple priorities.Experience
Essential criteria
Previous experience working within the EOC with sound knowledge of the EOC ESOPs and EIs. Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.Personal Qualities, Abilities and Attributes
Essential criteria
Excellent interpersonal skills with the ability to communicate and work with staff from across the Organisation. Ability to deliver to deadlines through effective time management skills, including ability to prioritise work, and manage distractions and conflicting demands.-------------------------------------------------------------------------------
Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship.
References and Employment History: All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details.
All appointments will be subject to currently having a clean disciplinary record.
Please be advised that a No Smoking Policy is in operation throughout the Trust.
Guaranteed Interview Scheme - Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability.
Read Less EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!
Hear why our employees think it is such a great place to work:
-Great employee benefits:
-Our equality networks:
-Our vision & values:
Before you apply, please visit our how to apply page for full guidance:
#Careerforlife
Job overview
The East of England Ambulance Trust has a vacancy for the position of Education Administrator to join us in an established role within the Education Department. This is an exciting time to join the Trust, as we are now embedding an holistic education and development methodology for our existing staff and future workforce. Please note, this is a 1 wte 6-month fixed-term / position forming cover for a colleague on secondment.
Main duties of the job
We are looking for an experienced, ambitious and proactive administration specialist who is passionate about improving our service and processes – both capability and quality. This role is essential for the development of our future clinical and Paramedic workforce. The successful candidate will support a wider team facilitating and developing the learning experience for all grades of staff and students across various pathways, with primary focus on the operational clinical practice environment. Their work will promote high quality care, clinical expertise, a positive learner / student experience, and evidence-based practice to meet the needs of our patients.
Working for our organisation
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Detailed job description and main responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Person specification
Qualifications
Essential criteria
Minimum of 3 GCSE’s Grade A-C (or equivalent).Desirable criteria
Experience of Level 2 Microsoft Office.Skills and Knowledge
Essential criteria
Able to work independently and meet personal targets, while planning and prioritising appropriately. Able to work as a team and contribute effectively. Providing advice, guidance and support to stakeholders in a customer focused environment. Ensuring excellent customer service. Handling complex queries and problem solving, often dealing with sensitive issues. Identifying opportunities to improve processes, and being able to contribute to their implementation.Desirable criteria
Awareness if the impact of NHS visions/values to education and training.Experience
Essential criteria
One year’s general office experience.Desirable criteria
Working with clinical reference groups.Personal Attributes
Essential criteria
Self-motivated. Flexible with time management and workload. Good listener, excellent verbal and written communication. Good interpersonal skills. Willingness to work as a team.-------------------------------------------------------------------------------
Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship.
References and Employment History: All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details.
All appointments will be subject to currently having a clean disciplinary record.
Please be advised that a No Smoking Policy is in operation throughout the Trust.
Guaranteed Interview Scheme - Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability.
Read Less EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!
Hear why our employees think it is such a great place to work:
-Great employee benefits:
-Our equality networks:
-Our vision & values:
Before you apply, please visit our how to apply page for full guidance:
#Careerforlife
Job overview
The Trust is looking to recruit a full-time CHTL to work in Bedford EOC. The successful candidate will be responsible for supporting the existing Call handlers, Senior Call handlers and Call handler team leader teams within the EOC. The role is 24/7 so the applicant will need to be able to cover all shifts required.
Main duties of the job
The role will include:
Leading by example, and direct supervision and feedback, support for Emergency Call Handlers, ensuring that all operational calls that come into the EOC are answered promptly; that the clinical triage software (such as Medical Priority Dispatch Systems (MPDS)) is applied in order to prioritise calls as soon as possible; that information is entered into the Computer-Aided Dispatch (CAD) system accurately and efficiently; and that pre-arrival advice is provided to callers as directed by the clinical triage software.
To manage and lead the Senior Call Handlers and Call Handlers, including absence management, personal development reviews, mentoring, training, and reflective practice.
Provide the main leadership role for the MPDS function with the EOC environment.
Working for our organisation
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Detailed job description and main responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Person specification
Qualifications
Essential criteria
4 GCSEs at grade C or above (or an equivalent qualification) including English and Maths EMD certification EMD-Q certification EMD Mentor Instructional methods qualification ()*Skills
Essential criteria
Sound knowledge of generic EOC policies and procedures Competent in the use of IT such as windows based systems and also ICT such as telephony, email, fax Awareness of quality issues Knowledge of EOC policies & procedures High degree of MPDS audit compliance to ACE standards Understanding of EOC escalation processes Ability to use complex systems such as Call Vision (management of call taking capacity versus demand) Understanding of medical terminology Excellent listening skills Effective verbal and written communication skills Work in an environment where decisions are based upon an ever changing set of disparate circumstances Work on own initiative Prioritise and undertake numerous tasks simultaneously Remain calm under pressure Ability to effectively delegateexperience
Essential criteria
3 years’ experience in MPDS call handler roleDesirable criteria
Customer service experiencepersonal attributes
Essential criteria
Willing to undertake any training necessary to fully carry out the duties of the post Evidence of self-development Self confidence Leadership Determination to meet targets Good judgement of dealing with emergency situations Willingness to learn Enthusiastic Supportive of others An interest in developing new staff through mentorship and coaching Observe the Data Protection Act and Caldicott Ability to work autonomously-------------------------------------------------------------------------------
Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship.
References and Employment History: All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details.
All appointments will be subject to currently having a clean disciplinary record.
Please be advised that a No Smoking Policy is in operation throughout the Trust.
Guaranteed Interview Scheme - Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability.
Read Less EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!
Hear why our employees think it is such a great place to work:
-Great employee benefits:
-Our equality networks:
-Our vision & values:
Before you apply, please visit our how to apply page for full guidance:
#Careerforlife
Job overview
PART TIME MAKE READY OPERATIVE – IPSWICH
Have you ever wondered how YOU can make a difference contributing to saving lives every day?
Make Ready Services has vacancies for roles which involve preparing emergency ambulances for operational duty and includes cleaning vehicles, checking basic serviceability and equipment, and restocking the medical consumables.
This dynamic role has shift patterns which cover both days and nights.
Find out more about the role by watching this video from the Team
Working for Make Ready Services at East of England Ambulance Services NHS Trust (EEAST) you will also be eligible for the following benefits:
Pay enhancement for out of hours shift working NHS Pension Scheme Free parking Minimum of 27 days annual leave + 8 days bank holiday (increases with years of service) Occupational Health services including a 24hr Employee Assistance Program, mental health and wellbeing, legal and financial services Staff support networks including BAME, LGBTQ+, Multi Faith and All Women in EEASTMain duties of the job
As a Make Ready Operative (MRO) you will typically work in a small team with a supervisor overseeing the work and on hand for support. As well as the vital role of preparing emergency vehicles for operational duties, you will support the management of stock and equipment assets and restock module bags destined for the vehicles. Significant care and attention to detail is required in module bag preparation whilst vehicle preparation is undertaken with a record required of every check undertaken. The requirement to work shifts includes nights and weekends and a degree of flexibility will be required to ensure our service delivery is maintained. You will also need good communication skills and a basic understanding of IT will be essential along with the ability to work to tight deadlines. Your role will also involve moving ambulances and vehicles so a UK driving licence with a commitment to attaining a full C1 licence within 12 months of commencement of the role is mandatory. You will need to have a high attention to detail, an ability to follow step by step instructions and to be able to work as part of a team in a customer focussed environment to succeed in this roleWorking for our organisation
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Detailed job description and main responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Person specification
Qualifications
Essential criteria
English and Maths GCSE Level 4, or equivalent level of educationSkills & Experience
Essential criteria
Intermediate numeracy, literacy and IT skills (ie handheld PDS) Ability to understand routine work procedures and capable of working with instruction manuals Good understanding of basic vehicle maintenance Experience of working in a customer-focused environment Experience of working to tight deadlines and managing/prioritising tasksDesirable criteria
Able to work effectively within a team environment Good understanding of basic vehicle maintenance Knowledge of ambulance service operationsDriving
Essential criteria
Qualification Full manual UK Driving Licence Category B (maximum of 6 points, dependent upon code)Desirable criteria
UK Manual Driving Licence Category C1 or must be willing to obtain C1 within 12 months of employment-------------------------------------------------------------------------------
Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship.
References and Employment History: All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details.
All appointments will be subject to currently having a clean disciplinary record.
Please be advised that a No Smoking Policy is in operation throughout the Trust.
Guaranteed Interview Scheme - Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability.
Read Less We operate a 24 hour, 7 day a week service for our patients, the hours/shifts vary dependent on the location, as part of the role of an ACA there will be a requirement to cover out of hours shifts on a relief rota basis,
Read Less