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Jobs Europe AB
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  • Introduction Are you passionate about quality and data-driven improvem... Read More
    Introduction Are you passionate about quality and data-driven improvement? As a Customer Service Quality Assurance Analyst, you’ll be at the heart of enhancing the consistency and quality of our Customer Service operations worldwide. By analysing weekly quality audits, leading key initiatives, and providing actionable insights, you’ll help drive operational excellence and continuous improvement across the business.This is an exciting opportunity to be a pivotal player in a newly forming team within our global operations. You will collaborate closely with cross-functional teams, crafting clear, data-rich reports that influence business decisions and elevate customer service standards.Responsibilities Lead the onboarding of new QA programmes and auditor certificationsDevelop and deliver data-driven reports and insights to Quality Assurance Managers and SupervisorsConduct root cause analysis to identify trends, challenges, and opportunities within Customer ServiceProvide clear, actionable recommendations to stakeholders for process improvementsCollaborate globally to implement quality assurance strategies and ensure best practice consistencyDrive continuous improvement initiatives by leveraging quality tools and analyticsQualifications Strong analytical and problem-solving skillsAdvanced proficiency in Excel and data analysisExperience in Customer Service Quality AssuranceLean Six Sigma Green Belt certification (preferred)Expertise in root cause analysis and quality tools (Fishbone Diagram, 5 Whys, Pareto, VOC)Excellent communication and teamwork skillsAbility to work effectively across time zonesPassion for continuous improvement and operational excellenceHigh attention to detail and process optimisationProven leadership and influence in cross-functional teams
    Incentives Global company with a bold mission and rapid growthA role with true creative freedomCollaborative, fun, and ambitious team cultureCompetitive salary and the chance to shape the future of our brandContact information Apply Now: https://www.jobseurope.io/jobs/Customer-Service-Quality-Assurance-Analyst+18454 Read Less
  • Introduction As the Head of Gaming for the UK and Europe, you will lea... Read More
    Introduction As the Head of Gaming for the UK and Europe, you will lead strategic initiatives to expand and enhance our gaming portfolio, including Casino, Live Casino, Poker, and Bingo. You will own the financial performance of gaming operations in the region, execute the strategy set by the Chief Product Officer (CPO), and ensure alignment with the overall business goals—all while maximising player engagement and revenue growth.We are seeking a dynamic and experienced leader with a proven track record in the iGaming industry. The ideal candidate will have strong commercial acumen, outstanding leadership skills, and a deep understanding of what makes a compelling, localised gaming product.You will develop and implement a comprehensive gaming strategy tailored to the UK and European markets, collaborating closely with the central Product team. Your focus will be on meeting and exceeding financial targets across Casino, Live Casino, Poker, and Bingo in each market.You will identify growth opportunities and ensure the successful delivery of product and content roadmaps in the region. Using customer and data insights, you will shape strategies and work alongside marketing and CRM teams to align campaigns with key product initiatives. Additionally, you will build and mentor a high-performing team that thrives on excellence and accountability.Responsibilities Develop and execute a tailored gaming strategy for the UK and Europe, meeting or exceeding financial targets for gaming revenueIdentify and assess growth opportunities including market expansion, partnerships, and new product offeringsImplement a commercial strategy aligned with regional objectives, working closely with central commercial teams to maximise revenueOversee the end-to-end product lifecycle, ensuring gaming products are tailored to market preferencesSet clear milestones and timelines for game releases, updates, and integrations, ensuring on-time, high-quality deliveryCollaborate with Marketing and CRM teams to optimise player engagement, offers, and tailor promotions for the UK and EuropeLeverage customer data and market insights to inform strategy and product development, keeping ahead of trends and customer needsBuild, lead, and mentor a high-performing team, fostering collaboration and accountabilityTake ownership of the financial performance of the gaming portfolio, ensuring revenue targets and profitability are achieved, with regular reporting to the CPO and key stakeholdersAct as the voice of the customer to ensure gaming products meet player expectationsQualifications Extensive senior-level experience in the iGaming industryProven success in driving revenue growth and operational excellenceDeep knowledge of game types within Casino, Live Casino, Poker, and BingoExceptional leadership and team management capabilitiesExperience in product development and lifecycle managementStrong analytical and strategic thinking skillsExcellent negotiation and supplier management experienceAbility to build and maintain strong stakeholder relationshipsPassion for innovation and enhancing player experiencesFamiliarity with market research and competitive analysis
    Incentives Global company with a bold mission and rapid growthA leadership role with true creative freedomCollaborative, fun, and ambitious team cultureCompetitive salary and the chance to shape the future of our brandContact information Apply Now: https://www.jobseurope.io/jobs/Head-of-Gaming-UK-and-Europe+18424 Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany