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Look Ahead
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  • Night Support Worker  

    - London
    Night Support WorkerWe're looking for a kind, compassionate and resili... Read More
    Night Support WorkerWe're looking for a kind, compassionate and resilient Night Support Worker to join our Homelessness Social Care Service in East London Apartments.£25.972 per annum, working 40 hours per week.
    Want to feel like you have an exciting future? You'll feel at home here.
    Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all.Our benefits include:
    * Annual leave increasing up to 30 days with length of service
    * Free DBS
    * Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
    * Fully paid induction programme and further training
    * ILM courses and Apprenticeship Programmes
    * Cycle to work scheme
    * Employee Assistance Programme for 24-7 confidential support
    * Online wellbeing resources
    * A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
    * Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

    All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
    Specific details about the service and team. If individual care role - details about the person.

    What you'll do:
    * Building supportive, trusting relationships with customers and creating a positive atmosphere
    * Working proactively with other members of the team to handle the service caseload and administrative responsibilities
    * Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
    * Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
    * Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
    * Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
    * Assisting in the recording and reporting of customer incidents
    * Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork
    * Developing productive relationships with partner organisations to improve service outcomes
    * Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
    * Involving customers in the design, development and delivery of the service
    * Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc
    * Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager
    * Being responsible for the handover of key information between shiftsThis is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

    About you:
    * Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
    * Exudes a warm friendly presence and open behaviour
    * Prefers working as part of a group or team
    * Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
    * Has a practical and logical mind and is naturally well organised
    * Able to apply the right balance of care and support dependant on the needs of the customer
    * Thrives on change and enjoys dynamic diverse environments
    * Is confident with high levels of self-esteem
    * Is respectful, articulate and sensitive in style of communication

    What you'll bring:Essential:
    NVQ Level 2/3 or equivalent with some previous relevant sector work experienceAbout us:Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
    We have a strong social purpose and we live and work by our values:
    * We focus on Excellence and innovation.
    * We are Caring and Compassionate.
    * We are Inclusive and Trusted.
    * We work in Partnership and are One-Team.
    Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

    We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

    We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Read Less
  • Waking Night Support Worker  

    - Slough
    Job description We’re looking for a kind, compassionate and resilient... Read More
    Job description We’re looking for a kind, compassionate and resilient Waking Night Support Worker to join our Hope Place Service in Slough. No personal care or experience is required, just the right values. £, per annum, working hours per week. Want to feel in control of your career? You’ll feel at home here. Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
    Our benefits include: Annual leave increasing up to days with length of service Free DBS Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Cycle to work scheme Employee Assistance Programme for - confidential support Online wellbeing resources A generous pension – we will contribute up to % and life assurance cover up to £, (T&Cs apply) Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. Hope Place is a mental health rehabilitation support living service with hour support. Hope Place currently has residents, ranging from - years old.
    Team – -Contract Manager, - Team Leader, - Support Workers, - Waking night support worker. Current Vacancy:
    Waking Night Support Worker role. hours
    This role will suit a support worker to working throughout the night. You will report to the team leader and engage/support customers during anti-social hours needing support.
    This is a great opportunity for a Waking Night Support Worker, wanting to gain exceptional experience within the mental health field, based on the solid working relationship with (SCMHT) We have since implemented training directly from SCMHT to support staff with understanding Mental Health diagnosis and Managing Crisis with our customers in-house. What you’ll do: Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager. Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions. Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available. Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation. Develop and maintain links with all key agencies and service providers in the local community. Empower customers to ensure they receive the service and benefits they are entitled to Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards. Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team. Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible. Adhere to Look Ahead’s Policies and Procedures. Engage in learning and development activity to increase knowledge and skills. Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned. This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

    About you: Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement. Approachable and open behaviour. Prefers working as part of a group or team. Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement. Has a practical and logical mind and is naturally well organised and flexible. Open to feedback and self-development. Thrives on change and enjoys dynamic diverse environments. Is confident with high levels of self-esteem. Is respectful, articulate and sensitive in style of communication. Is essentially customer–focused. Is motivated towards excellence and improvement of personal performance with a can-do attitude. Ability to cope positively with challenging and diverse behaviours. What you’ll bring: Essential: Up to NVQ Level / or equivalent or experience in the social care/charity sector Desirable: Experience working in mental health. About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

    We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

    We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard . We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Read Less
  • Service Manager  

    - Bracknell
    Job description We’re looking for a kind, compassionate and resilient... Read More
    Job description We’re looking for a kind, compassionate and resilient Service Manager to join our Bracknell Young People's Service. £, per annum, working hours per week.
    Want to feel like you have an exciting future? You’ll feel at home here. Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: Annual leave increasing up to days with length of service Free DBS Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Cycle to work scheme Employee Assistance Programme for - confidential support Online wellbeing resources A generous pension – we will contribute up to % and life assurance cover up to £, (T&Cs apply) Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. Join Look Ahead as a Service Manager for Bracknell Young People, where you'll oversee innovative hour supported accommodation for young people aged - . You will oversee four projects and diverse teams within the Bracknell Forest Council area. As a Service Manager, you will lead and inspire front-line staff, fostering leadership and competence development within your team. Your operational excellence will ensure effective management of all projects, maintaining high standards in service delivery. You will be responsible for upholding regulatory responsibilities (OFSTED), ensuring a safe and welcoming environment for our customers, and driving continuous improvement through quality assurance. In this role, you will actively listen to and engage with young people, ensuring their voices are heard and their needs are met. Developing and maintaining essential external partnerships will be key to providing a robust support structure for our customers. We are looking for an empathetic leader who can connect with young people and staff alike, showing genuine care and understanding. You should be adept at comprehending and implementing policies and procedures to benefit both customers and the organisation. Excellent communication skills are essential for effectively liaising with stakeholders, Children services, Commissioning teams, and OFSTED. A proactive approach to service development and regulatory compliance will be crucial to your success. You’ll have the chance to grow your leadership skills and advance your career in an organisation that prioritises personal development and values partnerships and collaborative efforts. What you’ll do: Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution Responsible for reporting all staff changes to HR and Payroll departments, as appropriate starters, leavers, additional hours etc. Responsible for maintaining quarterly staff succession plans Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective Responsible for managing and allocating customers to support staff (casework management) Develop key business relationships with all relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch Plan, organise and prioritise operations within your contract to ensure maximum efficiencies/utilisation of all resources Working with your team lead creative and ambitious customer involvement plans across the patch and ensure successful implementation Where appropriate to role, carry client group specialism activities, linking in with other Managers and Heads of Operations to ensure focussed integration of specialisms across the whole organisation Lead quality visits, using Look Ahead’s local indicators to monitor quality/performance, set targets and lead action plans to ensure highly rated services that reflect requirements of local funders and local and national standards Responsible for producing and submitting Monthly Management Reports to the Performance team, ensuring that all data gathered on local KPI’s are accurate and up to date Drive continuous improvement initiatives across contract portfolio ensuring Look Ahead continues to set and achieves sector best practice standards and is held as a benchmark to competitors Develop and maintain excellent internal management relationships with all other Look Ahead departments and functions, ensuring sharing of best practice and supporting initiatives to improve organisational performance Within your service, ensure competent use of all relevant business IT systems and all company policies and frameworks Responsible for managing petty cash for the service in accordance with Look Ahead procedures  Deliver an out of hours on-call service for region Ensure Look Ahead Health and Safety policies are adhered to throughout the service, to review at local level and ensure staff are competent and suitably trained Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Head of Operations Managers Ensure that all other Look Ahead policies and procedures are adhered to Carry out other management duties commensurate with the designated role level, as may be deemed reasonable by Look Ahead, including the management of other contracts within the designated patch, or an alternative patch, if such a need arises This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

    About you: Ability to lead and motivate staff to deliver excellent services Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement Has a practical and logical mind Excellent organisation skills Thrives on change and enjoys dynamic diverse environments Is confident with high levels of self-esteem Is respectful, articulate and sensitive in style of communication Is motivated towards excellence and improvement of personal performance with a can-do attitude Ability to cope positively with challenging and diverse behaviour Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement Exudes a warm friendly presence and open behaviour Able to work as part of a group or team as well as being self motivated What you’ll bring: Essential: Educated to degree level or equivalent Experience of managing contracts and resources and delivering to budget and performance targets Experience of delivering to housing management performance targets Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract Experience of successfully managing external partnerships to ensure successful delivery of services Holds relevant CMI/NVQ Level or other Business/Management Qualification Desirable: Other relevant professional memberships and/or specialist qualifications About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
    We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

    We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

    We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard . We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Read Less
  • Specialist Support Worker  

    - London
    Job description We’re looking for a kind, compassionate and resilient... Read More
    Job description We’re looking for a kind, compassionate and resilient Specialist Support Worker to join our Mental Health service in Ealing.
    £, per annum, working hours per week.Want to feel like you have an exciting future? You’ll feel at home here.
    Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
    Our benefits include:
    • Annual leave increasing up to days with length of service
    • Free DBS (take this out if BSW advert)
    • Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card
    • Fully paid induction programme and further training
    • ILM courses and Apprenticeship Programmes
    • Healthcare Cashplan through our partner Healthshield
    • Cycle to work scheme
    • Employee Assistance Programme for - confidential support
    • Online wellbeing resources
    • A generous pension – we will contribute up to % and life assurance cover up to £, (T&Cs apply)
    • Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution
    All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
    Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post. Specialist Support Workers provide information, social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Support is also provided to develop a model of self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.
    Oaklands & St Kilda is a pair of unit supported accommodation mental health rehab services working with young people between the ages of - who may have experienced a mental health related hospital admission to gain and develop skills for future independent living. The service will support individuals transitioning from Child and Adolescent Mental Health Services to Adult services. This role is set for -month, ending on January , with the possibility of extension. The Specialist Support Worker role involves early shifts (:–:) and late shifts (:–:) throughout the week, including some weekends each month. What you’ll do:
    - Building supportive, trusting relationships with young people and creating a positive atmosphere
    - Carrying out holistic assessments which incorporate relevant statutory referral information
    - Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
    - Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to support young people in their journey
    - Ensuring ongoing assessment and management of risks within an attitude of ‘positive risk taking
    - Supporting young people to access relevant services and empower them to self-manage their medication through informed consent and decision making
    - Undertake support work in partnership with external stakeholders to compliment their interventions
    - Developing productive relationships with partner organisations to improve service outcomes
    - Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety t customers
    - Co-producing the design, development and delivery of the service with young people
    - Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
    - Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times fire risk assessments, fire alarm checks etc.
    - Being responsible for the handover of key information between shifts
    - Provide structured support and guidance to other front line staff in their area of expertise
    - To lead groups and activities - offering a range of appropriate therapeutic and recovery focused interactions and activities
    - Adhering to all other Look Ahead’s policies and procedures. Engaging in learning and development activity to increase knowledge and skills
    - Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager About you:
    - Ability to advocate for young people in different professional and community spaces
    - Values working collaboratively with young people to ensure the service best meets their needs.
    - An understanding of peoples’ contexts and how this might be impacting them their lives and mental health
    - Cultural awareness and respect for the many different ways a person might make sense of their experiences and distress.
    - We welcome applications from people with lived experience of some of the challenges that this service aims to support with for example, mental health difficulties.
    - Plans and encourages involvement in local activities.
    - Approachable and open behaviour
    - Recognises the value of both : working with young people and the importance of working as part of a group or team
    - Confident in the completion of regular paperwork and is well organised
    - Flexible
    - Open to feedback and self development
    - Recognises the likelihood that the service will be a dynamic diverse environment and considers the impact of changes
    - Confident in the use of IT systems such as SharePoint and Microsoft Office suite.
    - Is respectful, articulate and sensitive in style of communication
    - Ability to cope positively with challenging and diverse behaviours What you’ll bring: Essential:
    - Up to NVQ Level / or equivalent or experience supporting young people or people experiencing mental health challenges.
    - Specialist knowledge relevant to supporting young people with a Mental Health diagnosis. Desirable:
    - Experience of working in a complex mental health environment
    - Demonstrable experience of trauma-informed practice About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
    We have a strong social purpose and we live and work by our values:
    • We focus on Excellence and innovation.
    • We are Caring and Compassionate.
    • We are Inclusive and Trusted.
    • We work in Partnership and are One-Team.
    Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

    We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

    We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard . We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Read Less
  • Support Worker  

    - Bromley
    Job description We’re looking for a kind, compassionate and resilient... Read More
    Job description We’re looking for a kind, compassionate and resilient Support Worker to join our Anerley Station Road service in Bromley. No personal care or experience is required, just the right values. £, per annum, working hours per week. Want to feel like you’re making a difference? You’ll feel at home here. Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: Annual leave increasing up to days with length of service Free DBS (take this out if BSW advert) Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Cycle to work scheme Employee Assistance Programme for - confidential support Online wellbeing resources A generous pension – we will contribute up to % and life assurance cover up to £, (T&Cs apply) Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. Anerley Station Road is young people’s service supports young care leavers aged between and . Support Workers will provide a person-centred support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team What you’ll do: Building supportive, trusting relationships with customers Working proactively with other members of the team to handle the service caseload and administrative responsibilities Supporting key customers to set personalised goals in the form of a Support Plan Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals Ensuring ongoing assessment and management of risks associated with customers within an attitude of ‘positive risk taking’ Proactively manage risk and safety both in and outside of their physical living environment Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community Involving customers in the design, development and delivery of the service Empowering customers to ensure they receive the service and benefits they are entitled to Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively. Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols Adhering to all other Look Ahead’s policies and procedures Engaging in learning and development activity to increase knowledge and skills Day to day instruction/ supervision of Assistant Support Workers/domestic staff/ Personal Support Assistants where appropriate Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

    About you: Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement Approachable and open behaviour Prefers working as part of a group or team Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement Has a practical and logical mind and is naturally well organised Flexible Open to feedback and self development Thrives on change and enjoys dynamic diverse environments Is confident with high levels of self-esteem Is respectful, articulate and sensitive in style of communication Is essentially customer–focused Is motivated towards excellence and improvement of personal performance with a can do attitude Ability to cope positively with challenging and diverse behaviours What you’ll bring: Essential: NVQ Level or equivalent experience in the social care / charity sector / supported housing Desirable: Experience working with young people About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
    We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

    We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

    We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard . We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Read Less
  • Housing Support Worker  

    - Surrey
    Job description We’re looking for a kind, compassionate and resilient... Read More
    Job description We’re looking for a kind, compassionate and resilient Housing Support Worker to join our North Surrey Floating Support service in Surrey.£, per annum, working hours per week.Want to feel valued? You’ll feel at home here. Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: Annual leave increasing up to days with length of service Free DBS Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Cycle to work scheme Employee Assistance Programme for - confidential support Online wellbeing resources A generous pension – we will contribute up to % and life assurance cover up to £, (T&Cs apply) Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. Enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and prevent homelessness by providing a flexible and individually tailored support package. What you’ll do: Undertake key-working responsibilities for a caseload assigned by the Manager Ensure that referrals to the service are managed effectively and in line with the referrals and assessment procedure Undertake initial and assessments and continuous reviews of support needs and potential risks, and agree levels of support and actions Create and review support/ action plans for providing appropriate housing-related support based on the assessment and reflecting the services and resources available Develop and maintain links with key agencies and service providers in the local community Empower customers to ensure they receive the benefits and services they are entitled to Signpost customers to support services that can help them address additional support needs such as mental or physical health, employment and education, adult social care, domestic abuse and family support Encourage and enable customers to pay their rent and other housing-related costs, and to ensure that rent accounts are managed effectively in conjunction with the relevant housing provider Encourage and enable customers to adhere to all other conditions of their tenancies/ licences, eg maintaining a satisfactory living environment, refraining from anti-social behaviour, allowing access for essential work Encourage and enable customers to take necessary steps to seeking and preparing for alternative accommodation where maintaining their current housing situation is unsuitable or unviable Ensure that all safeguarding concerns are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate Undertake all administrative work and keep accurate and comprehensive customer records to professional standards Adhere to Look Ahead’s Policies and Procedures Engage in learning and development activity to increase knowledge and skills Work closely with the team and communicate openly Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned by the manager within the remit of the service and contract. This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

    About you: Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement Approachable and open behaviour Prefers working as part of a group or team Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement Has a practical and logical mind and is naturally well organised Flexible Open to feedback and self development Thrives on change and enjoys dynamic diverse environments Is confident with high levels of self-esteem Is respectful, articulate and sensitive in style of communication Is essentially customer–focused Is motivated towards excellence and improvement of personal performance with a can do attitude Ability to cope positively with challenging and diverse behaviours What you’ll bring: Essential: Use of own vehicle IT and functional skills Positive attitude and can-do approach Resilience Flexibility Good communication skills, written and verbally Desirable: Experience working in homelessness, housing or support/care Up to NVQ Level / or equivalent or experience in the social care/charity sector About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
    We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.
    Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

    We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

    We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard . We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Read Less
  • Waking Night Support Worker  

    - London
    Job description We’re looking for a kind, compassionate and resilient... Read More
    Job description We’re looking for a kind, compassionate and resilient Waking Night Support Worker to join our Young People's service in Ealing. £, per annum, working hours per week. Want to feel in control of your career? You’ll feel at home here. Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: Annual leave increasing up to days with length of service Free DBS Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Cycle to work scheme Employee Assistance Programme for - confidential support Online wellbeing resources A generous pension – we will contribute up to % and life assurance cover up to £, (T&Cs apply) Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. Oaklands & St Kilda’s is made up of two newly refurbished six-bedroom homes, located close to each other in Ealing, West London. We work with up to young people at a time, providing a safe, supportive, and welcoming environment. Many of the young people joining us are moving on from hospital, stepping down from more intensive placements, or transitioning from Child and Adolescent Mental Health Services to Adult services. Our team delivers -hour trauma-informed and psychologically informed support. You’ll play a key role in helping each young person shape their own support and service experience. Everyone receives a bespoke welcome pack and is encouraged to personalise their living space, helping them feel at home from day one. We place a strong emphasis on participation and co-production. Young people are encouraged to make decisions about their care, engage in partnership meetings, and take part in activities that build skills and confidence - whether that’s cooking, budgeting, managing medication, or accessing education and work opportunities. Support workers will manage a number of young people to help them to identify, plan and achieve their goals, develop relationships meaningful to them and achieve greater independence by providing a flexible and individually tailored support package. This is a Waking Night role working to support young people throughout the night at the service. What you’ll do: Building supportive, trusting relationships with young people and creating a positive atmosphere Working proactively with other members of the team to handle the service caseload and administrative responsibilities Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals Co-producing ongoing assessment and management of risks in collaboration with young people with an attitude of ‘positive risk taking’ Providing support with daily living activities, including practical assistance to support young people to independent living budgeting, cooking, establishing a night time routine Supporting young people to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene Assisting in the recording and reporting of customer incidents Managing referrals, completing assessments and obtaining and maintaining all relevant paperwork Developing productive relationships with partner organisations to improve service outcomes Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues Involving young people in the design, development and delivery of the service Encouraging and enabling tenants to pay their rent and avoid personal debt Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times fire risk assessments, fire alarm checks etc Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager Being responsible for the handover of key information between shifts Adhering to all other Look Ahead’s policies and procedures Engaging in learning and development activity to increase knowledge and skills Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

    About you: Ability to advocate for young people in different professional and community spaces Values working collaboratively with young people to ensure the service best meets their needs. An understanding of peoples’ contexts and how this might be impacting them their lives and mental health Cultural awareness and respect for the many different ways a person might make sense of their experiences and distress. We welcome applications from people with lived experience of some of the challenges that this service aims to support with for example, mental health difficulties. Plans and encourages involvement in local activities. Approachable and open behaviour Recognises the value of both : working with young people and the importance of working working as part of a group or team Confident in the completion of regular paperwork and is well organised Flexible Open to feedback and self development Recognises the likelihood that the service will be a dynamic diverse environment and considers the impact of changes Confident in the use of IT systems such as SharePoint and Microsoft Office suite. Is respectful, articulate and sensitive in style of communication Ability to cope positively with challenging and diverse behaviours What you’ll bring: Essential: Up to NVQ Level / or equivalent or experience supporting young people or people experiencing mental health challenges. Desirable: Experience working in complex mental health environments
    About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
    We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

    We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

    We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard . We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Read Less
  • Part-time chef  

    - London
    Job description We’re looking for a kind, compassionate and resilient... Read More
    Job description We’re looking for a kind, compassionate and resilient Chef to join our Edward Alsop Court Service in Westminster.  £, per annum, working hours per week.
    Want to feel like you’re part of one team? You’ll feel at home here.

    Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: Annual leave increasing up to days with length of service Free DBS (take this out if BSW advert) Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Cycle to work scheme Employee Assistance Programme for - confidential support Online wellbeing resources A generous pension – we will contribute up to % and life assurance cover up to £, (T&Cs apply) Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution
    All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. Our kitchen chef will prepare and cook meals for residents according to agreed menus. Oversees the service kitchen by managing any other members of the food preparation team, deciding what dishes to serve and adjusting orders to meet client’s requests. Will assist in prep work and cleaning kitchen, but more often will be involved in cooking and serving dishes. There will be an expectation that the chef designs a menu based on client requirements in line with a set weekly budget. The chef will be expected to create calm, welcoming environment for a client group with complex needs. Monday–Friday hours per week What you’ll do: To be responsible for the day-to-day supervision for all staff working in the kitchen/dining room To prepare and cook meals for residents according to agreed menus To ensure that meals are provided on time in accordance advertised meal times To ensure food kitchen hygiene meets a high standard at all times To ensure that all meals are appropriately presented and served To monitor all kitchen staff in safe methods of working with equipment and machinery To report any accident, breakage or fault in accordance with the stated procedure To maintain a high level of cleanliness and hygiene in all food preparation and serving areas To provide a high standard of service to customers at all times and to deal with customers comments and complaints appropriately Any other duties as designated by the line manager This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement Approachable and open behaviour Prefers working as part of a group or team Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement Has a practical and logical mind and is naturally well organised Thrives on change and enjoys dynamic diverse environments Is confident with high levels of self-esteem Is respectful, articulate and sensitive in style of communication Is essentially customer–focused Is motivated towards excellence and improvement of personal performance with a can do attitude Ability to cope positively with challenging and diverse behaviours What you’ll bring: Essential: •Holds a level food safety certificate Desirable: Previously worked in a kitchen environment About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.
    Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

    We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

    We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard . We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Read Less
  • Service Manager  

    - Slough
    Job description We’re looking for a kind, compassionate, and resilient... Read More
    Job description We’re looking for a kind, compassionate, and resilient Service Manager to join our Mental Health service in Slough.£, per annum, working hours per week. Want to feel like you’re making a difference? You’ll feel at home here. Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: Annual leave increasing up to days with length of service Free DBS  Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Healthcare Cashplan through our partner Healthshield Cycle to work scheme Employee Assistance Programme for - confidential support Online wellbeing resources A generous pension – we will contribute up to % and life assurance cover up to £, (T&Cs apply) Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. We are seeking an experienced and dynamic Service Manager to oversee the successful delivery of our mental health services within the Slough area. This pivotal role is responsible for the operational and strategic management of all contracts in your designated patch, ensuring high-quality service delivery and positive outcomes for individuals with mental health and complex needs. As a Service Manager, you will lead and support a team of front-line staff, providing clear direction, performance oversight, and ongoing professional development. A key aspect of the role is fostering strong leadership and cultivating competence within your team to drive continuous improvement. In addition to contract oversight, you may also take on a client group specialism (Mental Health and Complex needs), working closely with fellow Service Managers and the Head of Service to promote the consistent and effective integration of specialist approaches across the organisation. This is a fantastic opportunity for a values-driven leader who thrives in a fast-paced, person-centred environment and is committed to delivering high-impact support. What you’ll do:  Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution Responsible for reporting all staff changes to HR and Payroll departments, as appropriate starters, leavers, additional hours etc. Responsible for maintaining quarterly staff succession plans Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective Responsible for managing and allocating customers to support staff (casework management) Develop key business relationships with all relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch Plan, organise and prioritise operations within your contract to ensure maximum efficiencies/utilisation of all resources Working with your team lead creative and ambitious customer involvement plans across the patch and ensure successful implementation Where appropriate to role, carry client group specialism activities, linking in with other Managers and Heads of Operations to ensure focussed integration of specialisms across the whole organisation Lead quality visits, using Look Ahead’s local indicators to monitor quality/performance, set targets and lead action plans to ensure highly rated services that reflect requirements of local funders and local and national standards Responsible for producing and submitting Monthly Management Reports to the Performance team, ensuring that all data gathered on local KPI’s are accurate and up to date Drive continuous improvement initiatives across contract portfolio ensuring Look Ahead continues to set and achieves sector best practice standards and is held as a benchmark to competitors Develop and maintain excellent internal management relationships with all other Look Ahead departments and functions, ensuring sharing of best practice and supporting initiatives to improve organisational performance Within your service, ensure competent use of all relevant business IT systems and all company policies and frameworks Responsible for managing petty cash for the service in accordance with Look Ahead procedures Deliver an out of hours on-call service for region Ensure Look Ahead Health and Safety policies are adhered to throughout the service, to review at local level and ensure staff are competent and suitably trained Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Head of Operations Managers Ensure that all other Look Ahead policies and procedures are adhered to Carry out other management duties commensurate with the designated role level, as may be deemed reasonable by Look Ahead, including the management of other contracts within the designated patch, or an alternative patch, if such a need arises This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead  About you:  Ability to lead and motivate staff to deliver excellent services Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement Has a practical and logical mind Excellent organisation skills Thrives on change and enjoys dynamic diverse environments Is confident with high levels of self-esteem Is respectful, articulate and sensitive in style of communication Is motivated towards excellence and improvement of personal performance with a can do attitude Ability to cope positively with challenging and diverse behaviour Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement Exudes a warm friendly presence and open behaviour Able to work as part of a group or team as well as being self motivated What you’ll bring: Essential: Educated to degree level or equivalent Experience of managing contracts and resources and delivering to budget and performance targets Experience of delivering to housing management performance targets Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract Experience of successfully managing external partnerships to ensure successful delivery of services Holds relevant CMI/NVQ Level or other Business/Management Qualification Desirable: Other relevant professional memberships and/or specialist qualifications About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard . We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Read Less
  • Hope House support worker  

    - Slough
    Job description We’re looking for a kind, compassionate and resilient... Read More
    Job description We’re looking for a kind, compassionate and resilient Support Worker to join our Hope House service in Slough. £, per annum, working hours per week. Want to feel valued? You’ll feel at home here. Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: Annual leave increasing up to days with length of service Free DBS (take this out if BSW advert) Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Cycle to work scheme Employee Assistance Programme for - confidential support Online wellbeing resources A generous pension – we will contribute up to % and life assurance cover up to £, (T&Cs apply) Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. We provide support for customers, we have two sites Hope House ( bed supported housing) Doddsfield Rd ( flats independent living with floating support). Hope House – Support hours hours days per week based on a shift rota pattern – (sleep-ins staff are paid additional to salary advertised).
    Doddsfield Rd – Floating support (during working hours)
    Team - X Contract Manager, X Team Leader, Support Workers.
    Staff work closely with Slough Community Mental Health Team (SCMHT) we also have a designated Occupational Therapist working along side supporting staff. Customers also attend Hope College which is facilitated via Slough Mental Health Team as part of their recovery process needed in preparation into independent living.
    This is a great opportunity for any support worker to gain exceptional experience within the mental health field, based on the solid working relationship with (SCMHT) We have since implemented training directly from SCMHT to support staff with understanding Mental Health diagnosis and Managing Crisis with our customers in-house. What you’ll do: Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation Develop and maintain links with all key agencies and service providers in the local community Empower customers to ensure they receive the service and benefits they are entitled to Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible Adhere to Look Ahead’s Policies and Procedures Engage in learning and development activity to increase knowledge and skills Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

    About you: Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement Approachable and open behaviour Prefers working as part of a group or team Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement Has a practical and logical mind and is naturally well organised Flexible Open to feedback and self development Thrives on change and enjoys dynamic diverse environments Is confident with high levels of self-esteem Is respectful, articulate and sensitive in style of communication Is essentially customer–focused Is motivated towards excellence and improvement of personal performance with a can do attitude Ability to cope positively with challenging and diverse behaviours What you’ll bring: Essential:  Up to NVQ Level / or equivalent or experience in the social care/charity sector Desirable: Experience working in mental health About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.
    Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

    We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

    We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard . We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Read Less

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