Job Title: Receptionist
Location: Eden Hall Day
Spa,
Nottinghamshire
About Us
Eden Hall is an award-winning
luxury destination spa, set within 100 acres of beautifully landscaped
Nottinghamshire countryside. Known for its refined design, exceptional service,
and immersive wellness experiences, Eden Hall offers guests an elegant escape
where every detail is thoughtfully considered. As part of the Barons Eden
collection, we are committed to excellence, craftsmanship, and creating
memorable moments, delivered by passionate people in a sophisticated and
inspiring environment.
At Eden Hall, we create
exceptional experiences for our guests, and that starts with how we treat our
people. We believe happy, supported teams deliver the best service – and we
work hard to make Eden Hall a place where you can grow, thrive, and feel proud
of what you do.
The Role
To maintain the highest standards
in the day-to-day operation of the Front of House department, ensuring the
consistent delivery of high-quality guest services, excellent guest relations
and professional contact with all visitors to Eden Hall Day Spa.
Key Responsibilities
Providing a warm, professional and confidential
guest experience at all timesManaging guest and member check-ins and
check-outs efficiently, following standard proceduresActing as the first point of contact for
enquiries in person, by phone and emailConfidently use the booking system to manage
reservations and daily administrationSharing expert knowledge of spa facilities,
treatments and packages to enhance each visitPromoting and upsell spa services in a natural,
guest-focused wayHandling guest feedback and complaints calmly
and professionally, escalating when requiredEnsuring Front of House areas are fully staffed,
organised and ready for arrivals and departuresSupporting smooth daily operations, including
end-of-day reporting, stock tasks and logging requestsWorking collaboratively across departments,
providing cover and support when neededContributing ideas to continually improve
service standards and guest experienceMaintaining excellent standards of cleanliness,
hygiene and presentationFollowing all Health & Safety, Fire, First
Aid and COSHH proceduresEnsuring Front of House operations meet company
and legal requirements
Personal Specification
Be an excellent communication and interpersonal
skills
Be professional, friendly and approachable manner
Have excellent attention to detail and accuracy
Have the ability to follow procedures and maintain
confidentiality
Have a sales-focused approach with confidence in
promoting services and products
Have previous experience in reception, hospitality
or customer service is desirable but not essential
Additional Information
2
x Full-Time positions available - 37.5 hours per weekWorking
5 out of 7 days per weekShift patterns: 0630-1430hrs, 0700-1500hrs,
1115-1915hrs, 1430-2230hrs - shifts are scheduled across the week, including
weekends, and operate on a rolling rota basis
Why Join Us
Competitive Rate of Pay
Complimentary use of the leisure and spa facilities
Staff canteen which provides a variety of lunch
options daily
Discount on overnight stays and spa days
30% discount on food and drink
Employer workplace pension contribution
Excellent Induction and training programme
Perkbox Online benefits and discounts
Refer-a-Friend scheme
Free Parking
Opportunities for professional development and
career advancement
People say you can’t choose
your family, well we choose you to be part of ours!
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