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Stoneacre Motor Group
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  • Motor Vehicle Technician - Nissan  

    - Hull
    The Vacancy About the role…We are excited to be recruiting for a Motor... Read More
    The Vacancy About the role…We are excited to be recruiting for a Motor Vehicle Technician. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups.As a Motor Vehicle Technician, you will be responsible for the service, repair and maintenance work for our customers’ vehicles, readying them for the road ahead.Representing a variety of manufacturers and carrying out work on a diverse range of vehicles and models, you will take great pride in your work, taking complete ownership of your customers and completing your jobs to the highest standard.We genuinely believe that Stoneacre Motor Group is leading the way in EV training, and we are excited to share our knowledge and expertise with you. You will be working in an industry-leading workshop boasting state of the art facilities. Through both in house and manufacturer training, you will be given full support and development enabling you to reach your full potential, and elevate your career in EV Technology, all whilst contributing towards making Stoneacre the Number One Motor Group.Do we have your interest…?Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?A flexible approach to working patterns - Choose your own hours! We are happy to discuss all flexible working options to help you achieve the work life balance that suits you Industry leading competitive salary Industry leading top level bonuses Dedicated manufacturer training Fast track to EV Level 4 Minimum 30 days holiday increasing to 34 days (pro rata basis) Industry leading career progression opportunities Contributory workplace pension scheme Uniform provided Long service reward Customer introduced reward Employee discounts Access to discounts on retailers, restaurants, holidays and much more Wellness programme Free parkingAn average day as a Motor Vehicle Technician… Utilising your expanding knowledge of our manufacturer’s vehicles and features you will be responsible for the servicing, repair and diagnostics of our customers vehicles to an exemplary standard within our state of the art workshop Working as part of a capable and motivated team, you will complete all service paperwork to manufacturer and brand standards You will accurately and skilfully complete and provide diagnostic reports on our customers vehicles In accordance with manufacture, warranty and dealer requirements, you will complete relevant service documentation, including job sheets, PDIs and service reports. Upon the completion of jobs, through the use of diagnostic equipment and road testing, you will check the level and quality of work that has been carried out.About you… We consider candidates from all backgrounds who have experience working in the Automotive sector within a technical role As a minimum, you will be qualified to Level 2 NVQ, or equivalent, in Vehicle Maintenance and Repair You will have fantastic communication skills and thrive working in a challenging yet rewarding environment You will have the ability to work well under pressure - It will be your technical ability that will help you overcome any challenge that is thrown your way. An Electric and Hybrid vehicle qualification or certification would be advantageous but not essential as full training will be provided MOT Licence would also be beneficial but not essential Hold a full UK driving licence We want you to love what you do – The rest will come naturally.“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves." Read Less
  • Apprentice Autocare Technician - Volvo  

    - Sunderland
    The Vacancy Do you want to start your apprenticeship with an Ofsted gr... Read More
    The Vacancy Do you want to start your apprenticeship with an Ofsted graded ‘Outstanding’ Academy? This is an exciting role with first-class training and outstanding long term career prospects.Stoneacre Academy has been graded Outstanding by Ofsted and your training is carried out in our state-of-the-art Technical Training Centres. The comprehensive training programme provides you with hands on experience while we develop your knowledge and skills to help you achieve the industry recognised qualifications - Autocare level 2, FGas Refrigerant Handling level 3 and an Electric Vehicle qualification.At Stoneacre Motor Group you get paid and receive direct experience. Developing your knowledge and skills to progress along your career path, where you can achieve the Light Vehicle Service and Maintenance Technician level 3.Job PurposeTo assist in the repairs, routine maintenance, and service of vehicles to a consistently high standard.To attend all relevant training and academy courses as required.Reports to: Workshop Controller / MentorThe Ideal CandidateWe are looking for someone with excellent communication skills who is enthusiastic about the motor industry. A forward-thinking individual and keen to learn new skills and knowledge thriving to develop, progress and work hard to become a Vehicle and EV technician within Stoneacre.You must have a ‘can-do’ attitude, polite and courteous. Be able to develop productive and cooperative relationships with customers and colleagues, using rapport building techniques, empathy, and effective interpersonal skills. Approaches sensitive situations with consideration for others and works to achieve constructive outcomes.Key ResponsibilitiesUnder supervision, carry out work on vehicles in accordance with the manufacture’s procedures. Ensure all work carried out is completed accurately and to the customer’s satisfaction. To report, using the correct procedures, any additional work found during repair/inspection. Accurately complete job cards and reports, including any written descriptions of faults found or repairs completed. To comply with the company's working practices and procedures. Ensure all work is carried out observing safe working practices of self and others. To undertake training as agreed by the manager / academy. Attend academy as required to gain the relevant qualifications. Ensure that own tools and tools of the company are kept clean and are maintained in a serviceable condition. Advise the Service Advisors – Customers about required repairs. Identify & procure correct parts to meet specific customer requirements. Demonstrate technical expertise in the practical and theoretical aspects of vehicle systems. Work towards achieving a qualification in Electric Vehicle and then progress onto further Electric Vehicle Training. Demonstrates and maintains an appropriate level of technical expertise for a technician in the motor industry. Inspects vehicles and completes allocated work efficiently and accurately, supported by the effective use of relevant tools and technology. Aligned to the Stoneacre brand values and demonstrates these in their behaviours and approach to people and tasks. Displays honesty and integrity in everything they do. Inspection, removal and repair of tyres, exhausts, shock absorbers, brakes, filters, and batteries. Delivering a high level of customer service to all your colleagues and customersEntry requirements GCSE A-C or 9-4 in Maths and English or equivalent. Predicted grades. Length of provision 27 months apprentice programmeWhat’s in it for you? Monday to Friday Onsite parking Employee discount scheme on high street shops, restaurants, cinemas, and holidays. Additional holidays with long service Access to health and wellbeing advice Outstanding training programme including additional national priority qualifications.Future Prospects 97% of our apprentices have progressed onto full time employment. 36% of our apprentices are now in senior roles and management positions. We will provide full uniform and PPE. Further progression within the group is available with our strong Continuous training programmes in place.“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves." Read Less
  • Apprentice Aftersales Advisor - Mazda Suzuki  

    - Newcastle upon Tyne
    The Vacancy Stoneacre Motor Group are offering an exciting and unique... Read More
    The Vacancy Stoneacre Motor Group are offering an exciting and unique opportunity for apprentices to start their career within a phenomenally successful and ever-growing company.This excellent opportunity has arisen for the right candidate to undertake an apprenticeship with Stoneacre Motor Group, to become a fully trained Aftersales Advisor.Stoneacre is a unique automotive company having its own regulated Ofsted training Academy. Your apprenticeship will include excellent and extensive on and off the job training at our state-of-the-art training school where you will have a dedicated mentor and tutor to support you throughout your apprenticeship.Job PurposeTo observe and gain knowledge and skills of how to identify customer’s needs.To assist in capturing information relating to the repairs, routine maintenance, and diagnostic work on vehicles as per written instructions or as directed by the customer.To attend all relevant training and academy courses as required.Reports to: Service / Parts Advisor / MentorKey ResponsibilitiesAdvise customers about necessary Service / Parts for routine maintenance / repairs. Answer telephone queries and respond to customers’ needs. Collect data from customers to facilitate and qualify the customer service or repair requirements. Prepare repair order documents including pricing up parts required. Deal with queries and complaints in a professional manner. Demonstrate consistent good customer service. Explain the work performed / parts requirements and the charges to the customer. Adopt flexibility to meet the needs and demands of the business. Maintain a safe working environment.Desired skills and personal qualities Communication skills. IT skills. Attention to detail. Organisational skills. Customer care skills. Problem solving skills. Administrative skills. Team working. Initiative. Non judgemental. Patience.Key Competencies: CommunicationCommunicates clearly and concisely, both orally and in writing, with customers, colleagues, and suppliers of all levels. Actively listens to others’ views and requests. Obtains information and checks level of understanding through effective questioning techniques. Customer FocusAble to interact with customers in a professional manner. Identifies and understands customer requirements, and how these can be met through the products and services that are offered through the dealer. Able to translate this into actions to deliver high levels of customer satisfaction. Analytical AbilityGathers and records verbal and numerical data in a comprehensive and effective manner. Analyses information for completeness and accuracy. Identifies key data, omissions, and issues, escalating where necessary. Effective ControlApproaches tasks and interactions with others in a systematic and structured manner. Supports the implementation and maintenance of proper controls and processes within the department or function. Uses systems efficiently and in accordance with policy. Takes appropriate action where there have been lapses in processes and escalates where necessary. Relationship BuildingDevelops productive and cooperative relationships with customers and colleagues, using rapport building techniques, empathy, and effective interpersonal skills. Approaches sensitive situations with consideration for others and works to achieve constructive outcomes. Technical AbilityDemonstrates and maintains an appropriate level of technical expertise for an aftersales advisor in the motor industry. Brand AlignmentAligned to the Stoneacre brand values and demonstrates these in their behaviours and approach to people and tasks. Displays honesty and integrity in everything they do.Personal QualitiesWe are looking for individuals who are willing to develop their personal skills in an automotive environment. You should demonstrate a thirst for knowledge, reliability, integrity, and dedication to the role. This is an important role in an accident repair centre, which requires theory knowledge and practical ability to complete.Qualifications GCSE Maths and English or equivalent. Computer literate, especially Microsoft Office / Excel. Will be enrolled on a Level 2 Customer Service Standard – Duration of apprenticeship 12 monthsFuture AimsLearners, employers, and staff are our most important asset. The success of our company depends on the development of a strong effective team. We aim to aspire all individuals to achieve their ultimate goals through the Stoneacre CAREERS FOR LIFE programme.At the end of the programme, you will be a fully qualified Aftersales Advisor and may have the opportunity to progress further through our Continuous Professional Development Programmes.“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves." Read Less
  • Apprentice Autocare Technician - MG Suzuki  

    - Middlesbrough
    The Vacancy Do you want to start your apprenticeship with an Ofsted gr... Read More
    The Vacancy Do you want to start your apprenticeship with an Ofsted graded ‘Outstanding’ Academy? This is an exciting role with first-class training and outstanding long term career prospects.Stoneacre Academy has been graded Outstanding by Ofsted and your training is carried out in our state-of-the-art Technical Training Centres. The comprehensive training programme provides you with hands on experience while we develop your knowledge and skills to help you achieve the industry recognised qualifications - Autocare level 2, FGas Refrigerant Handling level 3 and an Electric Vehicle qualification.At Stoneacre Motor Group you get paid and receive direct experience. Developing your knowledge and skills to progress along your career path, where you can achieve the Light Vehicle Service and Maintenance Technician level 3.Job PurposeTo assist in the repairs, routine maintenance, and service of vehicles to a consistently high standard.To attend all relevant training and academy courses as required.Reports to: Workshop Controller / MentorThe Ideal CandidateWe are looking for someone with excellent communication skills who is enthusiastic about the motor industry. A forward-thinking individual and keen to learn new skills and knowledge thriving to develop, progress and work hard to become a Vehicle and EV technician within Stoneacre.You must have a ‘can-do’ attitude, polite and courteous. Be able to develop productive and cooperative relationships with customers and colleagues, using rapport building techniques, empathy, and effective interpersonal skills. Approaches sensitive situations with consideration for others and works to achieve constructive outcomes.Key ResponsibilitiesUnder supervision, carry out work on vehicles in accordance with the manufacture’s procedures. Ensure all work carried out is completed accurately and to the customer’s satisfaction. To report, using the correct procedures, any additional work found during repair/inspection. Accurately complete job cards and reports, including any written descriptions of faults found or repairs completed. To comply with the company's working practices and procedures. Ensure all work is carried out observing safe working practices of self and others. To undertake training as agreed by the manager / academy. Attend academy as required to gain the relevant qualifications. Ensure that own tools and tools of the company are kept clean and are maintained in a serviceable condition. Advise the Service Advisors – Customers about required repairs. Identify & procure correct parts to meet specific customer requirements. Demonstrate technical expertise in the practical and theoretical aspects of vehicle systems. Work towards achieving a qualification in Electric Vehicle and then progress onto further Electric Vehicle Training. Demonstrates and maintains an appropriate level of technical expertise for a technician in the motor industry. Inspects vehicles and completes allocated work efficiently and accurately, supported by the effective use of relevant tools and technology. Aligned to the Stoneacre brand values and demonstrates these in their behaviours and approach to people and tasks. Displays honesty and integrity in everything they do. Inspection, removal and repair of tyres, exhausts, shock absorbers, brakes, filters, and batteries. Delivering a high level of customer service to all your colleagues and customersEntry requirements GCSE A-C or 9-4 in Maths and English or equivalent. Predicted grades. Length of provision 27 months apprentice programmeWhat’s in it for you? Monday to Friday Onsite parking Employee discount scheme on high street shops, restaurants, cinemas, and holidays. Additional holidays with long service Access to health and wellbeing advice Outstanding training programme including additional national priority qualifications.Future Prospects 97% of our apprentices have progressed onto full time employment. 36% of our apprentices are now in senior roles and management positions. We will provide full uniform and PPE. Further progression within the group is available with our strong Continuous training programmes in place.“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves." Read Less
  • Valeter - Toyota  

    - Sunderland
    The Vacancy About the role ….We are excited to be recruiting for a Val... Read More
    The Vacancy About the role ….We are excited to be recruiting for a Valeter. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups. As a Valeter you will play a pivotal part within the dealership, responsible for ensuring all of our vehicles are presented in a sparkling and pristine condition. We want your personality to shine as bright as our cars!Working at Stoneacre you will ensure that both customers and company vehicles are cleaned and prepared efficiently to the highest standards ready for us to hand deliver them to our valued customers.This position will be a perfect fit for someone who enjoys working in a fast paced, active, physical role who has meticulous attention to detail and is a fantastic team player.Do we have your interest…?Here at Stoneacre our ambition is to be the best place to work, we are committed to creating a diverse and inclusive workplace. We care about our employees, we encourage ambition and nurture talent and we are passionate about people who take pride in their work. This helps towards making Stoneacre the Number One Motor Group. So what’s in it for you?Industry leading competitive salary A flexible approach to working patterns A range of training and development programmes Industry leading career progression opportunities Contributory workplace pension scheme Uniform provided Long service reward Customer introduced reward Employee discounts Access to discounts on retailers, restaurants, holidays and much more Wellness programme Free parkingAn average day of a Valeter You will ensure the highest standard of care and presentation of all vehicles to the highest standard for both display vehicles and customer handovers. Valet customer and company vehicles in line with Company brand standards You will be responsible for keeping the outside forecourts presentable, clean and tidy Working to set timeframes and targets Complying with health and safety procedures while working with chemicalsAbout you….. You will hold a full UK driving licence You will be flexible and have a 'can do' attitude Have the ability to multi task Have the ability to take responsibility for your own work to the highest standard and work on your own initiative Be self- motivated with the ability to work as part of a team You will be hard working, reliable and trustworthy You will have good interpersonal skills, representing the company brand image at all times with customers. We want you to love what you do – The rest will come naturally.“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves." Read Less
  • Service Advisor - Multi Franchise  

    - Grimsby
    The Vacancy About the role…We are excited to be recruiting for a Servi... Read More
    The Vacancy About the role…We are excited to be recruiting for a Service Advisor. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups.A fantastic opportunity to take the next step into your customer service development and become the best of the best.You will be responsible for delivering the highest level of customer experience, managing the fast flow of information between the workshop and the customer. So, if you thrive in a high pressured environment, then this is the position for you.As a Service Advisor, you will be a valued team member committed to delivering customer service that exceeds our customers’ expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.Do we have your interest…?Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?Industry leading competitive salary A flexible approach to working patterns Bonus scheme A range of training and development programmes Industry leading career progression opportunities Contributory workplace pension scheme Uniform provided Long service reward Customer introduced reward Employee discounts Access to discounts on retailers, restaurants, holidays and much more Wellness programme Free parkingAn average day as a Service Advisor… Manage all customer communications and interactions on behalf of the dealership Identify service needs and requirements of the customer. Establish understanding and an agreement with the customer of work required and agree time frames. You will liaise with the workshop to determine vehicle completion times and relay any information. Carry out visual inspections of courtesy or customers vehicles to identify any accidental damage caused. Regularly update the customer with progress on their vehicle. Process payments and issue invoices for customers. Supporting with handling complaints in line with company policy. Ensure handover and administration of customer vehicles are completed to a high standard. Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively. Understand and ensure all objectives are fully achieved.About you… You will have exceptional customer service, striving to deliver above our customer expectations. You will have a minimum of 1-year service advisor experience. Experience with RTC & Kerridge /ADP Systems preferred, however, training can be provided for the right candidate. You will have a strong attention to detail You will have good time management and be able to prioritise your workload. Willingness to attend manufacture-training courses to keep updated within this fast paced environment. Be competent in ICT, Maths and English as standard. Have the ability to work independently but also thrive as part of a team with a proactive can-do attitude. We want you to love what you do – The rest will come naturally.“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves." Read Less
  • Logistics Driver - PDI Centre  

    - Newcastle upon Tyne
    The Vacancy About the role…We are excited to be recruiting for a Logis... Read More
    The Vacancy About the role…We are excited to be recruiting for a Logistics Driver. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups. As a Stoneacre Logistics Driver you will be responsible for ensuring a safe and timely delivery of customer vehicles to a wide variety of locations.Here at Stoneacre, we care about our employees, we encourage ambition, nurture talent and we are passionate about people who take pride in their work. We firmly believe that this all contributes towards making Stoneacre the Number One Motor Group.Do we have your interest…?Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?· Industry leading competitive salary· A flexible approach to working patterns· A range of training and development programmes· Industry leading career progression opportunities· Contributory workplace pension scheme· Uniform provided· Long service reward· Customer introduced reward· Employee discounts· Access to discounts on retailers, restaurants, holidays and much more· Wellness programme· Free parkingAn average day as a Logistics Driver· Collecting and delivering customers new cars all over the country· Transferring company vehicles to various Stoneacre sites across the UK· You will follow all health and safety rules and regulations in addition to making a commitment to driving safely and responsibly.· Will need to be able to stop out a couple of times a weekAbout you....· Ability to work outside in all weather conditions.· Flexible and 'can do' attitude.· You will be able to take responsibility for your own work to the highest standard and work on your own initiative.· You will be hard working, reliable and trustworthy.· Good interpersonal skills, always representing the company brand image to customers on site.· Full driving license required, also a Driver card and CPC card needed· Must be able to drive 7.5t vehicles or above· Able to use computer/ tablet systems (Training will be given).· Must be over the age of 23 years old (due to insurance stipulations)· We want you to love what you do – The rest will come naturally.“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves." Read Less
  • Workshop Controller - Multi Franchise  

    - Doncaster
    The Vacancy About the role…We are excited to be recruiting for a Works... Read More
    The Vacancy About the role…We are excited to be recruiting for a Workshop Controller. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups.As a Workshop Controller, you will be responsible for managing the process of optimising workshop resources to meet agreed departmental budgets.Representing a variety of manufacturers and handling a diverse range of vehicles and models, you will take great pride in your work, helping us to deliver exceptional customer experiences and setting an unrivalled standard for the industry, all whilst contributing towards making Stoneacre the Number One Motor Group.Do we have your interest…?Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?Industry leading competitive salary Bonus Scheme A range of training and development programmes Industry leading career progression opportunities Contributory workplace pension scheme Uniform provided Long service reward Customer introduced reward Employee discounts Access to discounts on retailers, restaurants, holidays and much more Wellness programme Free parkingAn average day as a Workshop Controller… Managing a safe workshop environment in accordance with HSO requirements. Planning the distribution of work amongst the team taking into account individual skill levels. Analyse and manage the effective use of workshop resources and monitor individual and workshop efficiencies to ensure the companies targets and KPi’s are met. Manage liaison between workshop and service reception on customer vehicle progress. Supporting the Service Manager in day-to-day duties. Carry out quality control in the workshop. Offering exceptional customer service, including maintaining customer relationships Taking care of any customer issues or complaints professionally and in a timely manner.About you… We consider candidates from all backgrounds who have experience working in the Automotive sector. You will have excellent communication and organisational skills. You will thrive working in a challenging yet rewarding environment with the ability to work well under pressure. You will have the ability to effectively manage a team. You will be consumer and market focused. You will be business and commercially driven with demonstrable expertise in the automotive sector. You will demonstrate brand alignment. Hold a full UK driving licence. We want you to love what you do – The rest will come naturally.“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves." Read Less
  • Receptionist - Volvo  

    - Stockton-on-Tees
    The Vacancy About the role…We are excited to be recruiting for a Recep... Read More
    The Vacancy About the role…We are excited to be recruiting for a Receptionist. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups.This is a fantastic opportunity to take the next step into your customer service development and become the best of the best.You will be responsible for greeting and welcoming customers and visitors on arrival into the showroom and ensure they are guided to the right person.As a Receptionist, you will be a valued team member committed to delivering the best customer service that exceeds our customers’ expectations. You will make each Stoneacre customer feel valued, and provide the highest level of customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.Do we have your interest…?Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?A range of training and development programmes Industry leading career progression opportunities Contributory workplace pension scheme Uniform provided Long service reward Customer introduced reward Employee discounts Access to discounts on retailers, restaurants, holidays and much more Wellness programme Free parkingAn average day as a Showroom Host… Answering, forwarding and screening telephone calls promptly & professionally Meeting and greeting visitors in a caring and pleasant manner Booking train tickets & hotel rooms as and when requested Assisting with a variety of admin tasks including database cleansing Collating group sales figures to generate a weekly report Maintain a clean & tidy Reception area, including daily cleaning of the coffee machine Order stationery & sundries as and when requiredAbout you… You will be a strong team player and comfortable working with others You will be clearly spoken with an excellent telephone manner You will have strong influencing skills with the ability to build relationships as well as being empathetic, confident, engaging and pleasant. You will be customer focused and enjoy providing exceptional customer service skills, meeting their needs. You will be organised, professional and efficient under pressure. You will have a full UK driving licence, good IT skills, administrative skills, and a good level of general education, ideally GCSE English and Maths. You will have previous relevant experience working in a customer-facing role preferably within the automotive industry. We want you to love what you do – The rest will come naturally.“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves." Read Less
  • Senior Service Advisor - Ford Mazda  

    - Harrogate
    The Vacancy About the role…We are excited to be recruiting for an Afte... Read More
    The Vacancy About the role…We are excited to be recruiting for an Aftersales Advisor. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups.Covering both parts and service, this is a fantastic opportunity to take the next step into your customer service development and become the best of the best.You will be responsible for delivering the highest level of customer experience, managing the fast flow of information between the workshop and the customer. So, if you thrive in a high pressured environment, then this is the position for you!As an Aftersales Advisor, you will be a valued team member committed to delivering customer service that exceeds our customers’ expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.Do we have your interest…?Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?Industry leading competitive salary A flexible approach to working patterns Bonus Scheme A range of training and development programmes Industry leading career progression opportunities Contributory workplace pension scheme Uniform provided Long service reward Customer introduced reward Employee discounts Access to discounts on retailers, restaurants, holidays and much more Wellness programme Free parkingAn average day as an Aftersales Advisor… Ensure parts are efficiently distributed to our Motor Vehicle Technicians. Selling parts directly to both retail and trade customers via telephone, online and face-to-face. Maintain stock levels, order parts as and when required and ensure all deliveries are correct. Identifying parts required for vehicles, utilising the Electronic Parts Catalogue, and our DMS system. Sourcing parts for internal and external customers. Picking parts. Manage all customer communications and interactions on behalf of the dealership Identify service needs and requirements of the customer. Establish understanding and an agreement with the customer of work required and agree time frames. You will liaise with the workshop to determine vehicle completion times and relay any information. Carry out visual inspections of courtesy or customers vehicles to identify any accidental damage caused. Regularly update the customer with progress on their vehicle. Process payments and issue invoices for customers. Supporting with handling complaints in line with company policy. Ensure handover and administration of customer vehicles are completed to a high standard. Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively. Carrying out some administration duties such as invoicing. Understand and ensure all objectives are fully achieved.About you… You will have exceptional customer service, striving to deliver above our customer expectations. You will have a minimum of 1-year service advisor experience. Experience with RTC & Kerridge /ADP Systems preferred, however, training can be provided for the right candidate. You will have a strong attention to detail You will have good time management and be able to prioritise your workload. Willingness to attend manufacture-training courses to keep updated within this fast paced environment. Be competent in ICT, Maths and English as standard. Have the ability to work independently but also thrive as part of a team with a proactive can-do attitude. We want you to love what you do – The rest will come naturally.“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves." Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany