Agency Contract Lead
Salary: £31,502 - £33,160
Permanent
Location: Waterfront House, Nottingham, with flexibility to work from home for part of the week
The Role:
Are you looking for your next challenge that involves working with our specialist partners to deliver housing and property management in line with MTVH standards? If yes, this is the role for you.
At MTVH, we believe everyone should have a home and the chance to live well. We provide around 60,000 homes and in some areas of service delivery we work in collaboration with specialist partners to provide positive outcomes for our customers.
The agency contract management team works with 50+ specialised and supported housing providers in London and Midlands and East Anglia. Our agents deliver housing and property management on behalf of MTHV.
The team negotiate terms and manages the relationship with our agents through housing management contracts or lease agreements. As an Agency Contracts Specialist, you will lead on the relationship with agents, and other stakeholders, and monitor the delivery and effectiveness of the service in your patch to assess risks and ensure the customers are receiving a high standard of housing services.
As part of a monitoring programme, you will monitor performance to ensure all contractual responsibilities are fulfilled within the agreed budget. You will receive and scrutinise reports, carry out site visits, and liaise between our agents and MTVH departments, teams and contractors to ensure compliance and smooth service delivery.
What you'll need to succeed
Experience of monitoring and managing contracts and ensuring compliance will be a plus.Knowledge and understanding of housing and compliance relevant legislations, policy frameworks, and the commissioning landscape.Experience of negotiation to achieve business benefits or strong commercial results will be a plus.
Ability to understand, interpret and explain complex information.Strong organisational skills with the ability to work alone, manage own workload and to work to deadlines.Effective written and verbal communication skills, with experience of stakeholder management and relationship building.Excellent IT literacy.
You will be someone who works collaboratively at all levels to solve problems, develop solutions and deliver positive outcomes.You will have the drive and energy and is prepared to find new and better ways of doing things. An ability to present complex data simply and to communicate effectively to a variety of stakeholders. You are confident to make decisions under challenging circumstances while balancing risk to deliver better approaches and services. Likewise, results-orientated and a positive ‘can-do’ approach.
Regular days working in the office are crucial, alongside the flexibility to work from home. The role also requires that you regularly visit properties, therefore, you are required to have access to a car with insurance for business use.
Please note :- we do not currently offer visa sponsorship.
What’s in it for you?
Our benefits include:-
28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communitiesAn additional ‘Beliefs day’ once a year to have an extra a day offSupported family friendly approach with extended parental leaveEnhanced pension with matched contributions of up to 9%Option to buy or sell up to 5 days annual leave per yearLife assurance cover 3 x your salaryCycle2work schemeHybrid Working - Dependent on job role and departmentHealth cash plan scheme for your everyday healthcare needs which you can add your family members tooTenancy deposit – interest free loan to help with rental deposits and season Ticket loanAccess to extensive learning and training opportunities with Wisebox platformColleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleaguesCareer progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning supportEmployee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation
About us
We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.
Learn more about our benefits and organisation by viewing our attached document
Our promise
Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.
We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.
We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-
GenderEthnicityLGBTQ+Disability
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!
We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
For a full breakdown of company benefits, please see the attached Benefits Digital Booklet: https://view.pagetiger.com/bksiskh/001
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