DescriptionThe role provides administrative and file management support across the team. Work will come either directly from the lawyer or through the Team Leader or Secretaries. The role is accountable for establishing and maintaining an ongoing service-based relationship with the team they support recognising and translating the needs and expectations into a responsive service.
Key ResponsibilitiesClient Relationship Management
Taking instruction to undertake admin tasks relating to client relationship management.
Responsible for ensuring current knowledge of client specific protocols and processes, and building these into current practices.
Administrative
File opening - ensuring matters are set up on case management system and accounts system in line with clients’ SLA.
Checking incoming post – ensuring saved to VisualFiles, named correctly, shown to fee earner if applicable) and then file.
Undertake all file closing/archiving procedures ensuring compliant at all times.
Maintain accurate management and client information on an ongoing basis, in line with client and location protocols.
Handle confidential information in line with the firm’s data security protocols.
Electronic File History Bundling and sending to costs draftsman using PDF docs binder and Sharefile.
Uploading to client's case management systems.
Downloading and checking medical records and radiology and logging the same.
Support for ad hoc duties.
Communication
Liaising with fellow team members on workloads and ensure deadlines are consistently met
Answering internal calls for other members of the team.
Liaising with and taking direction from your Team Leader and lawyers.
Financial
Assisting with expenses as required.
Checking accounts system.
Processing
Responsible for managing priorities and workloads to ensure deadlines are met. Liaising with Team Leader where challenges arise.
Checking client and internal data for accuracy.
Ensuring compliance with firm wide/department policies and procedures.
Responsible for checking post and/or emails and dealing with as appropriate ensuring all client related correspondence is appropriately filed in firm’s document management systems.
Customer Service
Attending team meetings
Liaising with lawyers and Team Leader to take instruction and liaise on work requirements.
Consistently and appropriately update service users on progress where appropriate.
Regularly offer assistance wherever possible.
Firm wide:
Understands DAC Beachcroft is an international firm. Works with awareness of this structure to operate as one team/brand.
Actively operates in the best interests of the firm at all times internally and externally.
Operates in a regulated environment, effectively managing risk and compliance issues including data security.
Skills, Knowledge and Expertise
Relevant office-based administration experience.
An aptitude for administration management and processes, with experience of working with document management/case management systems.
Intermediate knowledge of Microsoft Office.
An effective communicator with the ability to liaise with internal and external clients in a professional manner; striving to provide exceptional service at all times.
Good organisational skills and ability to manage own time effectively within a fast-paced environment.
Conscientious, taking personal responsibility for own work and accountability for its delivery and quality.
Positive can-do attitude with the ability to adapt to change.
Relevant office-based administration experience.
An aptitude for administration management and processes, with experience of working with document management/case management systems.
Intermediate knowledge of Microsoft Office.
An effective communicator with the ability to liaise with internal and external clients in a professional manner; striving to provide exceptional service at all times.
Good organisational skills and ability to manage own time effectively within a fast-paced environment.
Conscientious, taking personal responsibility for own work and accountability for its delivery and quality.
Positive can-do attitude with the ability to adapt to change.
Excellent attention to detail.
Customer/client service focused.
Proactive, professional and flexible approach to work.
Keen to develop over a period of time with a willingness and ability to learn.
Excellent team player, sharing in team goals to provide excellent quality and efficiency of service, with a willingness to take on new responsibilities and challenges.
We are happy to talk flexible working with our Flex Forward scheme. We would encourage you to talk to us about our approach to flexible working during the hiring process if you would like to explore this further.
Note for Recruitment Agencies
DAC Beachcroft manages all vacancies via our in-house recruitment teams, prioritising direct sourcing and referrals. When external support is required, roles are released to selected agencies on our Preferred Supplier List (PSL).
Speculative CVs sent to any DAC Beachcroft employee without prior instruction from our recruitment teams (LLP and CSG) will not be accepted, and no fees will be payable.
For PSL queries, please contact: recruitment@dacbeachcroft.com or csgrecruitment@dacbeachcroft.com
We are a leading international legal business with over 3,000 colleagues and a diverse range of capabilities. We are market leaders in insurance, health and real estate but with a full-service offering, including growing Financial Services and Tech capabilities. We represent a wide range of clients – from household names to government departments and NHS bodies. We act for nearly all of the top-20 UK and global insurers, we're market leaders in the provision of strategic, commercial and regulatory advice to providers and commissioners in the health sector, and in real estate we advise all of the UK’s top-five housebuilders.
We are a fast-growing international business with offices around the globe. In addition to our 11 UK offices, we also have offices in Bogota, Buenos Aires, Dublin, Lima, Los Angeles, Hong Kong, Madrid, Mexico City, Milan, New York, Paris, Rome, Santiago de Chile, and Singapore plus a representative office in Miami and broad network of affiliations across the globe.
At DAC Beachcroft we are committed to and recognise the importance of equity, diversity and inclusion across the board, including and beyond the protected characteristics. We take decisions based solely on merit. We value, welcome and seek out people with different backgrounds and life experiences, perspectives, beliefs, ways of thinking and identities.
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