FIS Counter Fraud Academy - Learning Design Developer -
Manchester About the job Job summary Discover a career in your hands at HMRC. Whether you\\\'re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it\\\'s really like to work at HMRC.
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HMRC\\\'s Fraud Investigation Service is responsible for the department\\\'s civil and criminal Investigations. FIS ensures that HMRC has an effective approach to tackling the most serious evasion and fraud. FIS is home to a wide range of people with a variety of skills and professional backgrounds - including accountants, cybercrime specialists, criminal justice professionals, tax professionals and operational support teams. We use a range of powers and approaches to protect funding for UK public services, investigating the most harmful tax cheats and ensuring nobody is beyond our reach.
FIS Professional Standards has a vital purpose, supporting all FIS business areas. We also certify HMRC\\\'s integrity during civil and criminal investigations; ensuring FIS meets both the highest professional standards and quality of work, overseeing internal quality reviews, and external inspections, and providing learning to support and promote our professionals in FIS throughout their careers. We also deliver a range of functions, within capability and change, business readiness, and corporate functions for everyone.
This is an exciting opportunity to be a Learning Design Developer in our Counter Fraud Academy (CFA) which sits in our FIS Professional Standards business area. The CFA is responsible for delivery of all Criminal Justice focused learning and collaborates with the Tax Customs and Compliance Academy (TCCA) for the delivery of Civil Investigation learning.
The Design Team\\\'s Learning Professionals and Design Developers are dedicated to modernising our FIS Learning Offer by using latest learning technology and innovative learning design in the development of bespoke learning products, programmes, and tools. The team works closely with Project Sponsors and their Subject Matter Experts (SME\\\'s) across the business to ensure staff receive the required standard of training to do their job effectively.
Job description The successful candidate will: - Take responsibility for development tasks through an end-to-end process for design commissions of new and old learning products.
- Work with the team\\\'s Design Managers and stakeholders to understand business learning needs.
- Collaborate with the team\\\'s Learning Designers to formulate design plans that consider key learning theories.
- Engage with the team\\\'s Design Developers in creative collaboration sessions to structure story boards in line with design plans.
- Develop innovative, intuitive, functional, and user-friendly learning solutions in a variety of media, using a range of current learning technology and Audio Visual (AV) equipment.
- Maintain strong stakeholder relationships ensuring delivery of a quality service aligned to business priorities and within business timelines.
- Continually review and evaluate own work throughout the design process, escalating identified risks and issues.
- Contribute to the team\\\'s quality approach by undertaking peer reviews of design builds, evaluating the incorporation of HMRC inclusive learning standards, and effective use of learning theories and learning technologies.
- Keep your digital and learning technology knowledge and skills up to date and influence continuous improvement within the team through engagement with the Digital Academy and learning technology forums.
- Work with internal Counter Fraud Academy (CFA) partners to support blended learning development in wider projects.
- Support the Design Manager, and the Management Team with their delivery responsibilities, deputising where required.
Person specification The successful candidate:
- Will be focused, able to ensure learning design objectives are delivered professionally, within the timescales of our service level agreement and with consistent high-quality outcomes that meet varying customer needs.
- Will be innovative, able to collaborate well in a creative environment seeking opportunities to use modern learning theories and technology in learning design while ensuring the requirements of content creation governance is met.
- Will be an influencer and strong communicator, able to ensure design activities add maximum value to business plans while inspiring learning lessons that maximise the experience for the user.
- Will be an effective and positive contributor to the Learning Design Team.
Essential Criteria: - Proficient in creating content using Microsoft 365 applications.
- Experience of working with stakeholders.
Desirable Criteria: - Previous experience of working in a learning environment, with knowledge of learning theories and accessibility regulations.
- Previous experience evaluating learning content creation work.
- Previous experience creating content using DominKnow One, Video editing tools such as Adobe Premiere Pro and Near-Life Creator software. If experience is not held, candidate will be prepared to undertake practitioner level development for creating content in these tools.
- Previous experience of working with Audio Visual (AV) Equipment.
Behaviours We\\\'ll assess you against these behaviours during the selection process:
- Changing and Improving
- Communicating and Influencing
- Making Effective Decisions
Technical skills We\\\'ll assess you against these technical skills during the selection process:
- At interview you will be asked to deliver a 10 minute presentation to demonstrate your ability to think creatively and propose an innovative approach to the design of a learning product.
Benefits Alongside your salary of £29,475, HM Revenue and Customs contributes £8,538 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues\\\' Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it\\\'s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.
How to Apply As part of the application process, you will be asked to provide the following:
- A 500-word personal statement. Your personal statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert.
- Separate 250-word statements on the following Behaviours: Changing and Improving (Lead Behaviour), Communicating and Influencing and Making Effective Decisions.
Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at sift or interview.
Further details around what this will entail are listed on the application form.
We acknowledge that AI can assist you in your application. Find our guidelines here.
Sift In the event of a large number of applications being received, an initial sift will be held on the personal statement. Where numerous applicants meet the essential criteria in their personal statement an initial sift will be held on the lead behaviour Changing and Improving.
At full sift all behaviour statements will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview During the panel interview, you will be asked behaviour-based questions to explore in detail what you are capable of, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role.
Behaviours being assessed at Interview are Changing and Improving and Communicating and Influencing.
This is an example of a strengths-based question:
\\\"It is often said that the customer\\\'s needs should come first. To what extent do you agree or disagree with this statement?\\\"
There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.
You will be asked to deliver a 10 minute presentation to demonstrate your ability to think creatively and propose an innovative approach to the design of a learning product. This will be the last part of the interview and will be scored in addition to behaviour and strength questions.
Interviews will take place face to face at
Manchester Regional Centre - Three New Bailey, Salford, M3 5FS. Sift and interview dates to be confirmed.
Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days(Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: - Use the subject line to insert appropriate wording for example - \\\'Please re-open my application -
414504 & vacancy closing date
17/07/2025\\\'. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Reserve List A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we\\\'ll let you know via your Civil Service Jobs account.
Merit List After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.
Criminal Record Check Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Reasonable Adjustments We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:
- Contact the UBS Recruitment team via as soon as possible before the closing date to discuss your needs.
Complete the \\\"Assistance required\\\" section in the \\\"Additional requirements\\\" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you\\\'re deaf, a Language Service Professional.
Important information for existing HMRC contractual homeworkers: Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.
Additional Information We are looking into ways to enhance the applicant experience.
As part of our legitimate interests, we are testing the use of new technologies such as automation and/or Artificial Intelligence in the assessment for CV, personal statement and behaviour statement.
Please note that for this specific vacancy, this testing may run in parallel with our standard assessment process and will not influence or determine the outcome of your application in any way. You can read the Civil Service Jobs and HMRC Privacy Notices for more information about our lawful basis for processing your personal data and HMRC\\\'s use of AI.
If you don\\\'t want your data to be used as part of the trial, please send your Application ID and the Vacancy Reference to
Terms and Conditions Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant\\\'s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
New entrants will join on the minimum of the pay band.
Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.
If you experience accessibility problems with any attachments on this advert, please contact the email address in the \\\'Contact point for applicants\\\' section.
Feedback will only be provided if you attend an interview or assessment.
Security Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission\\\'s recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
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