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  • Deputy Director Operational Delivery - for Mid-Sized Business or Count... Read More
    Deputy Director Operational Delivery - for Mid-Sized Business or Counter Avoidance - Belfast About the job
    Job summary
    This campaign is to recruit 2 Deputy Directors for HMRC as explained below and in the candidate pack.
    Deputy Director Counter Avoidance Operations:
    Clamping down on tax avoidance is a key priority for the Government and a key area of ministerial and public interest. The high profile work Counter Avoidance undertakes means interest in this area of HMRC's work is higher than ever.
    Counter Avoidance (CA) is responsible for tackling marketed-avoidance both operationally and through policy change. Employing 1,400 people, it is an exciting time to join CA to help support all of our customers to exit the tax avoidance arrangements they are involved with.
    The post holder will be part of the CA Senior Leadership Team (SLT) and will play a key role in evolving HMRC's approach to tackling the current avoidance market and schemes being sold, in resolving open customer queries and managing a busy programme of operations delivery.
    Reporting to the Director of CA, this is a Tax Professional/Operational Delivery role with responsibility for the operational delivery of CA work. It is one of 3 operational Deputy Director (DD) areas with circa 450 FTE caseworkers, supporting CA transformation and the delivery of challenging operational targets.
    Deputy Director Mid-Sized Business
    Reporting to the Director of Wealthy and Midsized Business Compliance (WMBC) Directorate, this is an Operational Delivery role with senior leadership responsibility for Mid-sized business compliance activities.
    WMBC focuses on customers as well as different types of tax so that we can target and coordinate our responses effectively. Our aim is to increase voluntary compliance across our customers and risks whilst tackling those who continue to break the rules. We focus on wealthy individuals, mid-sized businesses (MSBs) as well as charities, public bodies and employment status and intermediaries risks. WMBC also has a key part to play in promoting and supporting the growth that businesses bring to the UK economy through the administration and delivery of incentives and reliefs schemes for HMRC.
    WMBC are seeking a Deputy Director for our MSB team, leading around 1300 colleagues in delivering the compliance approach for MSBs across the Department. Located at any of our Regional Centres, this Senior Civil Service (SCS) Grade 1 position offers a unique opportunity to influence HMRC's strategic direction in managing compliance.
    Job description
    Role Responsibilities (Deputy Director Counter Avoidance Operations):
    Operational Command: Lead the end-to-end operations delivery for one of three Counter Avoidance (CA) DD areas, overseeing circa 450 FTE caseworkers.
    Target Delivery: Responsible for meeting stretching operational targets and ensuring the effective delivery of the operations strategy and plans to maximise CA's response to tax avoidance.
    Transformation: Play a key role in the CA Senior Leadership Team (SLT) to evolve HMRC's approach to marketed avoidance
    Policy and Compliance: Collaborate across HMRC (including CCG) to maximise CA compliance and contribute to policy development to ensure effective compliance outcomes. Operational Management and Oversight.
    Management Span: Directly manage approximately 5-10 senior leaders, including Regional Assistant Directors (RADs) across Regional Centres and Functional Assistant Directors (FADs)/Project Leads (e.g., Customer Engagement, Litigation, Operations Project Lead Legacy).
    Complex Casework: Oversee the operations delivery of complex tax work in Regional Centres, supporting the line management of operational and technical staff up to G6 level.
    Functional Strategy: Guide FADs/Project Leads in devising and developing strategy and strategic priorities for their functional areas to shape CA's national approach
    Performance and Finance: Accountable for accurate forecasting and reporting of performance delivery and the effective management of the budget (including paybill, T&S, and R&R) within the operations area. Culture, People, and Governance.
    Cultural Change: Lead the development of CA culture, changing the way the directorate operates, including fostering a customer-centric approach.
    People Leadership: Accountable for effective leadership of the senior management team, coaching, and developing them to deliver team targets and encourage high levels of employee engagement.
    Risk & Governance: Ensure effective risk management and corporate governance of the team, alongside proper, effective, and efficient use of team resources.
    Collaboration: Work flexibly within the CA Leadership Community and with wider CCG/HMRC colleagues to build and maintain collaborative relationships and deliver the CA Vision.
    Role Responsibilities (Deputy Director for Mid-Sized Business):
    Strategic Operational Leadership
    Compliance Approach: Lead the compliance strategy for the Mid-sized Business (MSB) population, focusing on effective operational delivery to help close the tax gap in this critical segment.
    Operational Command: Provide senior leadership for an operational area of up to 1300 colleagues in tax and operational delivery professions, setting the strategic direction for their work.
    Risk Outcomes: Work in close partnership across HMRC (including Large Business, Small Business, and Policy teams) to design and deliver the approach to tackling tax risks and achieving improved tax risk outcomes, particularly for wealthy owner-managed businesses.
    Transformation: Contribute to HMRC's transformation projects and policy development to ensure the delivery of comprehensive and effective compliance outcomes.
    Key Compliance Area Accountability
    Accountable for managing the operational delivery of compliance activities across all key risk areas within Mid-sized Business, including:
    Direct Tax and Indirect Tax Employer Duties iTAPE (Tax Avoidance and Partial Exemption)
    People, Performance, and Governance
    People Leadership: Directly manage 8 people while communicating the strategic vision and ensuring delivery expectations are met across the entire operational command of colleagues. Performance: Drive strong operational and customer outcomes, build innovative solutions to tackle complex problems, and foster a culture of high performance. Representation: Represent Wealthy & Mid-sized Business (WMBC) at WMBC, CCG, and HMRC levels, managing key external relationships with customer groups and representative bodies. Corporate Duties: Accountable for effective risk management and corporate governance, with an active commitment to promoting diversity and inclusion within the teams.
    Person specification
    The successful candidate for this Deputy Director role, whether in Mid-sized Business Compliance or Counter Avoidance Operations, will be a strategic and experienced leader comfortable providing clear direction in complex, high-profile operational and transformational environments. You must demonstrate evidence of the following:
    Essential Criteria:
    Extensive experience of leading teams dealing with complex technical tax casework, with significant previous knowledge/expertise and practical experience in operational management. Ability to develop innovative solutions to managing complex problems Excellent communication skills, ensuring the compliance impacts and position is understood as part of policy, planning and transformation discussions. Exceptional senior stakeholder management skills, with a demonstrated ability to build and maintain trusted relationships across a diverse range of internal and external stakeholders. Commitment to creating an inclusive environment for all.
    Desirable Criteria:
    Tax Professional: Whilst no specific Tax Qualifications are required, should you have a tax qualification of some kind, please clearly specify which tax qualifications you hold on your application form
    Benefits
    Alongside your salary of £81,000, HM Revenue and Customs contributes £23,465 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
    Pension
    Your Civil Service pension is a valuable part of your total reward and is one of your biggest benefits.
    When you join the Civil Service, you get access to the alpha pension with a generous employer contribution of 28.97% and some of the lowest member contributions in the public sector.
    Please visit Civil Service Pension Scheme for more information.
    Annual Leave and Bank Holiday Allowance
    25 days annual leave, increasing to 30 days after 5 years' service (allowance pro-rata for part-time colleagues).
    This is complemented by one days paid privilege leave to mark the King's Birthday and is in addition to your public holidays.
    Equality, Diversity & Inclusion
    The Civil Service values and supports all its employees. At HMRC we want to create great places to work that are welcoming to all - where there is a strong sense of belonging and community.
    We embed inclusion in everything we do. Senior Civil Servants play a crucial role in promoting and maintaining inclusive behaviours, addressing disparities and reporting progress.
    Our HMRC equality objectives describe how we are working to become a more inclusive and representative organisation reflective of our values.
    Things you need to know
    Selection process details
    Application:
    This campaign is being managed by HMRC's Executive Resourcing team. All applications should be submitted via Civil Service Jobs no later than 23:55 on Monday 3rd November 2025 and must include:
    A CV detailing your career history, key responsibilities and achievements accounting for any employment gaps within the last two years. A Statement of Suitability (no longer than 2 pages demonstrating how your experience meets the essential criteria.
    Your CV and suitability statement will be assessed against the criteria set out in the person specification. Please include your full name on both documents.
    Assessment
    If shortlisted, you will take part in the following assessments:
    Individual Leadership Assessment - a combination of psychometric assessments Staff Engagement Exercise - a presentation and Q&A with a representative staff group from across HMRC.
    Assessments are designed to support the panel's decision making and highlight areas for further exploration at interview and do not result in a pass or fail decision.
    Interview
    You will attend a panel interview for a more in-depth discussion of your previous experience and professional competence. This will include a 5-minute verbal presentation (further information will be issued in advance).
    Interviews are expected to take place in person at our London Regional Centre.
    All Criminal Record Checks applications are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
    Feedback will only be provided if you attend an interview or assessment.
    This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise.
    As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.
    Security
    Successful candidates must undergo a criminal record check.
    Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).
    See our vetting charter (opens in a new window).
    People working with government assets must complete baseline personnel security standard (opens in new window) checks.
    Nationality requirements
    This job is broadly open to the following groups:
    UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window)
    Working for the Civil Service
    The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
    We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
    The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
    The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
    Diversity and Inclusion
    The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Read Less
  • Batch System Operations Technician - Newcastle Upon Tyne - Benton Park... Read More
    Batch System Operations Technician - Newcastle Upon Tyne - Benton Park View About the job
    Job summary
    Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.
    Visit our YouTube channel to watch the full series and come and discover your potential.
    This is an exciting opportunity to become a Batch System Operations Technician working on the NPS (National PAYE System) Service as part of HMRC's Critical National Infrastructure.
    The NPS Batch Execution team is part of the wider Contact Engagement Platform (CEP) function. This, in turn, sits within HMRC's CDIO Chief Engineering and Platform Office (CEPO) business area.
    Successful applicants will, through in-house training, become a vital cog in the success of the NPS Batch Execution team in Newcastle which is, fundamentally, accountable for the successful end-to-end operational running of a diverse array of daily NPS System batch processes.
    As part of CEP, the main functions of the NPS (National PAYE System) Batch Operations Team are the scheduling, processing, monitoring and recording of actions on the NPS System and the support of the on-line NPS service sitting on the National Insurance Recording System (NIRS). NIRS is the computer system for DWP and HMRC which contains all the information needed in the administration of National Insurance, Pay as You Earn (PAYE), benefits and pensions.
    Job description
    Through an initial and immediate in-house training program, you will learn and understand the broad infrastructure of the NPS service, its relationships with other systems and how your Batch System Operations Technician role supports this.
    You will work towards being proficient in the day-to-day NPS Batch operational support activities including batch monitoring, scheduling and execution of all batch jobs.
    You will act as first and second line support for problem resolution and escalations, ensuring that all problems are resolved within the requirements of the appropriate service levels.
    You will collaborate with and, with experience, act as a mentor to new and existing team colleagues to improve their learning and understanding of NPS and its individual batch elements.
    You will liaise with our main Service Delivery Partners (Accenture) and wider HMRC CDIO managerial and support teams such as the NPS Service Owners, the Customer Experience and Bridge Operations and more.
    You will, with guidance, build knowledge and experience over an extended timeframe and be able to demonstrate the skill sets and behaviours required to fulfil the role and duties of an NPS Shift Leader.
    Candidate Information Session - Batch Systems Operation Technician - 20th Oct 4pm-5pm
    Person specification
    The candidate will need to display a professional attitude, attention to detail, security awareness and will be able to work to a schedule, ensuring that all deadlines are achieved without compromising quality.
    Key daily tasks and responsibilities include:
    Process Scheduling and Request Fulfilment Process Execution Process Monitoring Event Management Process Recording Incident Logging and Escalation Incident Management Problem Management Operational Communication (Inter-Shift, with HMRC Internal Teams and with 3rd Party Suppliers) Performance Reporting Back-Up and Restore Continual Improvement Environment
    You will work towards being proficient in the day-to-day NPS Batch operational support activities including batch monitoring, scheduling and execution of all batch jobs.
    The role is shift-based and that is a non-negotiable pre-requisite for working as part of the NPS Batch Execution team.
    The shift pattern is broadly (but there may be some small variances):
    Week 1:
    Monday: 1855 - 0700
    Tuesday: 1900 - 0700
    Wednesday: 1900 - 0700
    Thursday: 1900 - 0700
    Friday: Rest Day
    Saturday: Rest Day
    Sunday: Rest Day
    Week 2:
    Monday: Rest Day
    Tuesday: 0645 - 1900
    Wednesday: 0700 - 1900
    Thursday Rest Day
    Friday: 1900 - 0700
    Saturday: 1900 - 0700
    Sunday: 1900 - 0700
    Week 3:
    Monday: Rest Day
    Tuesday: Rest Day
    Wednesday: Rest Day
    Thursday: 0645 - 1900
    Friday: 0700 - 1900
    Saturday: 0700 - 1900
    Sunday: 0700 - 1900
    Week 4:
    Monday: 0700 - 1900
    Tuesday: Rest Day
    Wednesday: Rest Day
    Thursday: Rest Day
    Friday: Rest Day
    Saturday: Rest Day
    Sunday: Rest Day
    To re-iterate, this role attracts an Annual Attendance Allowance (AAA) payment. This is at least 20% and up to a maximum 26.11% monthly payment on top of your basic salary.
    Note: Bank Holidays are normal working days, but you will get a 7.4-hour credit for each Bank Holiday in the working year. Usually 8 Bank holidays per annum, so a total of 59.2 hours.
    Security Clearance (Security Check - SC) is a key requirement of the role and will be applied for, via the National Security Vetting Solution (NSVS), on successful take up of duty.
    Essential Criteria:
    A confident team player with the ability to build strong relationships. Ability to clearly communicate and effectively collaborate across with key stakeholders. Active attention to detail and demonstrable ability to problem solve proactively and analytically. Able to work under pressure, manage your time effectively and work using your own initiative. Microsoft Office 365
    Full Time only
    Due to operational needs, these posts are full-time; however, applicants who need to work a more flexible arrangement are welcome to apply. We can't guarantee that we can meet all requests to work flexibly as any agreement will be subject to business ability to accommodate. Any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.
    Transitional Sites
    For more information on where you might be working, review this information on our locations.
    If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
    These sites are:
    Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
    You will be given more information about what this means at the job offer stage.
    Behaviours
    We'll assess you against these behaviours during the selection process:
    Working Together Changing and Improving
    Technical skills
    We'll assess you against these technical skills during the selection process:
    You will also be asked 1 technical question designed to assess your technical understanding and competency towards the job requirements.
    Benefits
    Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
    HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
    We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
    Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development.
    To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
    Things you need to know
    Selection process details
    This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.
    How to Apply
    As part of the application process, you will be asked to provide the following:
    A name-blind CV. Your CV should cover your job history and education. A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria. Separate 250-word statements on both the specified behaviours. Please use instances from your career or education to demonstrate these behaviours.
    Further details around what this will entail are listed on the application form.
    Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
    Sift
    In the event of a large number of applications being received, an initial sift may be held on your CV.
    At full sift all behaviour statements, your CV and your Personal Statement, will be assessed, with the successful candidates being invited to interview.
    We may also raise the score required at any stage of the process if we receive a high number of applications.
    Interview
    The interview will be 45 minutes in length and will be held by a 3-person panel. During the panel interview, you will be assessed against the behaviours outlined below. You will be asked one question per each behaviour, when answering you will be required to provide a specific instance from your career or education which demonstrates the behaviour in question.
    Working Together Changing and Improving
    You will also be asked 1 technical question designed to assess your technical understanding and competency towards the job requirements.
    You will be advised to apply the STAR (Situation, Task, Action, Result) technique when delivering examples. You would be encouraged to prepare demonstratable examples of your experience ahead of the interview to ensure meaningfulness and completeness.
    Interviews will take place via video link. Sift and interview dates to be confirmed.
    Eligibility
    Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days(Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - (insert vacancy ref) & vacancy closing date (insert date)'.
    To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
    Reserve List
    A reserve list may be held for up to 6 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.
    Merit List
    After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.
    Criminal Record Check
    Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
    Reasonable Adjustments
    We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
    If you need a change to be made so that you can make your application, you should:
    Contact the UBS Recruitment team via as soon as possible before the closing date to discuss your needs.
    Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.
    Additional Security Information
    Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.
    Important information for existing HMRC contractual homeworkers:
    Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.
    Terms and Conditions
    Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
    HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
    The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
    Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
    Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
    Questions relating to an individual application must be emailed as detailed later in this advert.
    Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
    A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
    New entrants will join on the minimum of the pay band.
    Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.
    If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
    For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK.
    Feedback will only be provided if you attend an interview or assessment.
    Security
    Successful candidates must undergo a criminal record check.
    Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).
    See our vetting charter (opens in a new window).
    People working with government assets must complete baseline personnel security standard (opens in new window) checks.
    Nationality requirements
    This job is broadly open to the following groups:
    UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window)
    Working for the Civil Service
    The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
    We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
    The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
    The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
    Diversity and Inclusion
    The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Read Less
  • Assistant Investigation Hub Officer - Bristol About the job Job summar... Read More
    Assistant Investigation Hub Officer - Bristol About the job
    Job summary
    Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.
    Visit our YouTube channel to watch the full series and come and discover your potential.
    HMRC's Fraud Investigation Service (FIS) is responsible for the department's civil and criminal investigations. Our investigation capability is fundamental to managing and reducing the tax gap, meeting HMRC's strategic objectives and supporting the aims of a healthy tax system. It is also a key component of the compliance strategy, promoting compliance across the population and prompting behavioural change, preventing and responding to harmful attacks on the tax system and ensuring none are beyond our reach.
    Investigation Services brings mainstream and highly specialist capabilities together to enhance and support the full range of criminal, civil and regulatory investigations into serious tax fraud and money laundering undertaken in FIS. This role in Investigation Services Core provides vital services to the full range of FIS investigations, helping HMRC tackle the many and pressing challenges that modern-day tax fraud presents
    Job description
    Assistant Investigation Hub Officers will be responsible for delivering Core services, covering a variety of activities and are part of every criminal and civil investigation carried out by HMRC.
    It should be noted that a variety of services are offered to customers and staff are required to be able to work flexibly and on an ad hoc basis.
    There is an element of manual work included with the role, including manual handling, preparation of operational items, property exhibits, vehicle checks.
    They will provide excellent service to a range of customers, supporting investigations through activities such as:
    Interrogating departmental systems, preparing standard intelligence packs and standardising and interpreting data. Procurement of essential items within associated budgets. Developing professional stakeholder relationships with investigators to support planning and delivery. Assisting with property and vehicles, as part of which you maybe required to drive an official vehicle for reasons such as the return of evidence, property retrieval or for vehicle maintenance / repairs. Attendance on the Investigation Services Officer Training course is required, which may require travel with an overnight stay. Additional travel maybe required, alongside overnight stays.
    Want to learn more about what an Assistant Investigation Hub Officer entails? Want some guidance on how to apply? We will be conducting an informal Webinar Presentation where you can meet the team and hear from HR on how best to approach the application form more than what is on this document.
    We will conduct a non-recorded webinar (materials can't be sent out) on Wednesday 29th October at 11am until 12pm. Please email with the subject line of "AIHO Webinar" this will allow you to register for the event, you will be emailed a link in good time before the morning of the Webinar. The Registration closes an hour before it starts and numbers are limited.
    Person specification
    Deliver high quality, professional and accessible services, anticipating the needs of our investigations by:
    Performing tasks suitable to the Assistant Officer grade in line with the guidance provided and referred to above. Contributing to a supportive culture, that can realise the operational potential of your team to deliver against the Investigation Services SLAs and KPIs. Identifying, through conversations and outcomes of quality assurance processes, any development needs and ensure these are communicated to your line manager. Developing a professional relationship with local investigators, case teams and other teams within IS and FIS. Working collaboratively with colleagues across FIS to build skills, capabilities, share best practice and deliver business objectives. Vehicle Fleet maintenance - ensuring the Vehicle Fleet is operational by undertaking vehicle checks, driving the vehicles to and from garages for repair / maintenance. Liaising with the Fleet provider KINTO. Maintenance and assurance of operational assets.
    Essential Criteria
    Strong interpersonal skills, with the ability to communicate clearly both written & verbally. An ability to pay particular attention to detail. Strong organisational skills. Applicants must have a good working knowledge of Microsoft Office O365 products, including Word and Excel. Ability to work independently & as part of a team. A full valid UK Driving Licence (manual and automatic, but not a provisional licence) at the time of application and be willing to drive official vehicles.
    Desirable Criteria
    An interest in criminal and civil investigations.
    A full UK Driving Licence
    Due to the nature of the work and to perform the core functions of this role, a full valid UK driving licence and willingness to drive official vehicles is an essential requirement. You will be asked to provide evidence of a valid licence at the pre-employment stage.
    We recognise that some people cannot drive due to a disability or underlying health condition and may not be able to meet this requirement. Where this applies, you can apply but will need to declare that you require a reasonable adjustment at the point you receive a provisional offer. The vacancy holder will then discuss your specific requirements to consider if this can be reasonably accommodated in this role.
    Additional Security Information
    This role requires the successful candidate to hold or be willing to hold Security Check (SC) clearance.
    Licences
    A full UK Driving Licence
    Due to the nature of the work and to perform the core functions of this role, a full valid UK driving licence and willingness to drive official vehicles is an essential requirement. You will be asked to provide evidence of a valid licence at the pre-employment stage.
    We recognise that some people cannot drive due to a disability or underlying health condition and may not be able to meet this requirement. Where this applies, you can apply but will need to declare that you require a reasonable adjustment at the point you receive a provisional offer. The vacancy holder will then discuss your specific requirements to consider if this can be reasonably accommodated in this role.
    Behaviours
    We'll assess you against these behaviours during the selection process:
    Working Together Managing a Quality Service
    Benefits
    Alongside your salary of £28,016, HM Revenue and Customs contributes £8,116 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
    HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
    We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
    Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development.
    To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
    Things you need to know
    Selection process details
    This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
    How to Apply
    As part of the application process, you will be asked to provide the following:
    A 500-word Personal Statement. Your Personal Statement should show how you meet the essential criteria. Separate 250 word statements for the following behaviours:
    - Working Together
    - Managing a Quality Service
    Please use the STAR method for your most suitable examples of how you meet these, using the Success Profiles link on the application form for this grade for guidance.
    Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at sift or interview.
    Further details around what this will entail are listed on the application form.
    Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
    Sift
    In the event of a large number of applications being received, an initial sift may be held on the Personal Statement.
    At full sift all behaviour statements and your Personal Statement will be assessed, with the successful candidates being invited to interview.
    We may also raise the score required at any stage of the process if we receive a high number of applications.
    Interview
    During the panel interview, you will be assessed onBehaviours and Strengths.
    This is an example of a strengths-based question:
    "It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?"
    There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.
    Interviews will take place via video link.
    Sift and interview dates to be confirmed.
    Eligibility
    Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days(Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - (insert vacancy ref) & vacancy closing date (insert date)'.
    To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
    This role is not eligible for skilled worker sponsorship.
    The Home Office has specific rules around eligibility for sponsorship, including a minimum salary requirement of £41,700. In some cases, the minimum can be reduced to £33,400 (via 'tradable points') but this role pays below both amounts, and therefore is not eligible.
    Reserve List
    A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.
    Criminal Record Check
    Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
    Merit List
    After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.
    Hybrid working at HMRC
    HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).
    Reasonable Adjustments
    We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
    If you need a change to be made so that you can make your application, you should:
    Contact the UBS Recruitment team via as soon as possible before the closing date to discuss your needs.
    Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.
    Additional Security Information
    Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.
    Important information for existing HMRC contractual homeworkers
    Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.
    Terms and Conditions
    Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
    HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
    The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
    Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
    Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
    Questions relating to an individual application must be emailed as detailed later in this advert.
    Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
    A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
    New entrants will join on the minimum of the pay band.
    Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.
    If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
    For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK.
    Feedback will only be provided if you attend an interview or assessment.
    Security
    Successful candidates must undergo a criminal record check.
    Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).
    See our vetting charter (opens in a new window).
    People working with government assets must complete baseline personnel security standard (opens in new window) checks.
    Nationality requirements
    This job is broadly open to the following groups:
    UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window)
    Working for the Civil Service
    The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
    We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
    The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
    The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
    Diversity and Inclusion
    The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Read Less
  • Senior Policy and Technical Advisor - Direct Tax - Insurance - London... Read More
    Senior Policy and Technical Advisor - Direct Tax - Insurance - London - 100 Parliament Street About the job
    Job summary
    Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.
    Visit our YouTube channel to watch the full series and come and discover your potential.
    HMRC is the UK's tax, payments and customs authority. Our purpose is to collect revenue to fund public services and provide targeted financial support to families and individuals.
    We're committed to creating a great place to work for all colleagues - an inclusive, respectful environment that reflects the diversity of the society we serve. We aim to maximise the potential of everyone who joins us, offering flexible working patterns and support to help you build a fulfilling career at HMRC.
    Diverse perspectives and experiences are key to our success. We welcome applications from people of all backgrounds with the skills and experience to perform this role.
    Business, Assets & International (BAI) is a key directorate at the heart of government tax policy making. It is HMRC's centre of expertise for business and international taxation, and capital assets - advising on policy, legislation and technical issues. We help shape tax regimes to support HMRC's strategic goals: closing the tax gap, improving customer experience, modernising tax administration, and supporting wider economic aims.
    BAI offers excellent career progression and the chance to develop valuable skills for the future.
    Within BAI, the Financial Products and Services Team (FPST) designs and maintains bespoke tax policies for the financial services industry - covering insurance, banking, collective investments and asset management. The team also provides technical advice and handles tax policy for a wide range of financial instruments and transactions across all sectors.
    The Insurance Policy and Technical sub-team in FPST focuses on direct tax matters for life and general insurance companies, policyholders, and the Lloyd's market. It also monitors and manages the impact of broader tax system changes on the insurance sector.
    Job description
    We have an exciting opportunity to join FPST as a Senior Insurance Tax Policy & Technical Adviser. You will work closely with the Insurance Policy and Technical Lead, as well as other advisers, contributing your commercial insight and industry experience to strengthen the team's capabilities.
    You will use your tax and industry expertise to support HMRC's operational directorates - particularly the Large Business Directorate which handles the tax affairs of the major insurance companies - in their compliance activities involving insurance companies.
    You will play a key role in shaping tax policy and addressing technical issues related to life insurance. Your remit will also extend to general insurance taxation, policyholder matters, and the Lloyd's insurance market. Beyond specific insurance tax regimes, you will monitor and assess the impact of broader tax system changes on the insurance sector.
    This role offers the opportunity to engage with novel, complex and evolving issues in a sector of significant economic importance.
    You will regularly engage with a wide range of stakeholders, both within government and externally. External stakeholders include industry bodies, advisers, and leading insurance companies. Within government, you will work with HM Treasury, HMRC operational teams, analysts, statisticians, and legal experts.
    As part of this role you will have opportunities to:
    Provide technical advice and commercial insight to colleagues across HMRC and externally on complex tax issues. Provide technical leadership and commercial insight on major tax disputes, up to and including litigation in court. Advise ministers and HM Treasury on tax policy. Contribute to fiscal events. Contribute to the development of new legislation, up to and including its passage through Parliament. Work with senior industry representatives and their advisers, and with other external stakeholders to understand policy issues. Represent HMRC externally on relevant policy issues. Promote knowledge and understanding of insurance taxation and the insurance industry across the department. Develop professional and personal skills and competencies.
    Person specification
    This role requires a combination of:
    Strong tax technical expertise, particularly in the UK life insurance tax regime and relevant international rules affecting life insurers. A solid commercial understanding of the life insurance sector.
    This will enable you to:
    Identify where policy proposals offer genuine commercial and growth opportunities. Recognise tax risks and contribute to strategies for mitigating them. Spot loopholes in existing rules and help close them in ways that preserve legitimate commercial activity.
    You will need to:
    Take the lead while working collaboratively. Be able to work as part of the team, even when working remotely. Establish and develop effective working relationships within HMRC and externally. Possess or develop relevant technical knowledge and policy skills. Be comfortable working on complex and detailed tax issues. Contribute to development of the team, and of BAI more widely.
    Essential Criteria
    You must:
    Have recent and extensive direct tax and commercial experience from working in or with the life insurance sector. Hold one of the following qualifications or equivalent (considered on a case by case basis):
    - Chartered Institute of Taxation (Chartered Tax Adviser) or the Advanced Diploma in International Taxation.
    - HMRC's Tax Specialist Programme or predecessor qualifications (TPDP, IDP, ITS2, CPT, FT2).
    - Consultative Committee of Accountancy Bodies membership qualifications (such as ICAEW, ICAS, CAI, ACCA, CIPFA, CIMA) or overseas equivalents.
    - A postgraduate legal qualification.
    Additional Security Information
    Please note that if you are appointed to 100 Parliament Street, as a condition of working in this location you will be required to obtain Counter Terrorist Check (CTC) level clearance.
    To obtain this level of clearance, you will normally need to meet the minimum UK residency period, which for CTC is 3 years UK residency prior to your vetting application.
    You may not be able to start in the location until clearance is granted.
    If you have any questions about this residency requirement, please speak to the vacancy holder for this post.
    Qualifications
    Do you hold one of the following qualifications or equivalent (considered on a case by case basis):
    • Chartered Institute of Taxation (Chartered Tax Adviser) or the Advanced Diploma in International Taxation
    • HMRC's Tax Specialist Programme or predecessor qualifications (TPDP, IDP, ITS2, CPT, FT2)
    • Consultative Committee of Accountancy Bodies membership qualifications (such as ICAEW, ICAS, CAI, ACCA, CIPFA, CIMA) or overseas equivalents
    • A postgraduate legal qualification
    Technical skills
    We'll assess you against these technical skills during the selection process:
    Tax Technical skills presentation Complex Tax Technical issue - question
    Benefits
    Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
    HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
    We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
    Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development.
    To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
    Things you need to know
    Selection process details
    This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths, Experience and Technical skills.
    How to Apply
    As part of the application process, you will be asked to provide the following:
    A name-blind CV including your job history, qualifications and previous experiences. Please provide details of the which mandatory qualifications you hold, as stated in the advert. A 1000-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert.
    Further details around what this will entail are listed on the application form.
    Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
    Sift
    In the event of a large number of applications being received, an initial sift may be held on CV.
    At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.
    We may also raise the score required at any stage of the process if we receive a high number of applications.
    Interview
    During the panel interview your technical experience will be assessed and you will deliver a 7 minutepresentation. Further details will be provided prior to interview.
    You will be asked a technical skills question to give you the opportunity to describe a complex tax technical issue you have handled.
    You will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role.
    This is an example of a strengths-based question:
    "It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?"
    There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.
    Interviews will take place via video link/face to face. Sift and interview dates to be confirmed.
    Eligibility
    Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days(Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - (insert vacancy ref) & vacancy closing date (insert date)'.
    To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
    Reserve List
    A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.
    Merit List
    After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.
    Criminal Record Check
    Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
    Hybrid working at HMRC
    HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).
    Reasonable Adjustments
    We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
    If you need a change to be made so that you can make your application, you should:
    Contact the UBS Recruitment team via as soon as possible before the closing date to discuss your needs.
    Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.
    Important information for existing HMRC contractual homeworkers
    This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the 'location preferences' section that you can travel to.
    Terms and Conditions
    Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
    HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations (opens in a new window).
    The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
    Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
    Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
    Questions relating to an individual application must be emailed as detailed later in this advert.
    Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
    A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
    New entrants will join on the minimum of the pay band.
    Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.
    If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
    For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK.
    Feedback will only be provided if you attend an interview or assessment.
    Security
    Successful candidates must undergo a criminal record check.
    People working with government assets must complete baseline personnel security standard (opens in new window) checks.
    Nationality requirements
    This job is broadly open to the following groups:
    UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window)
    Working for the Civil Service
    The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
    We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
    The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
    The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
    Diversity and Inclusion
    The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Read Less
  • Customer Services Advisor - Portsmouth (499R) - Portsmouth About the j... Read More
    Customer Services Advisor - Portsmouth (499R) - Portsmouth About the job
    Job summary
    Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.
    Visit our YouTube channel to watch the full series and come and discover your potential.
    At HMRC we have a vital purpose. We help people pay the correct amount of tax and provide financial support to families and individuals. We make sure money is available to fund the UK's public services such as hospitals and schools, answering around 50 million calls and handling 15 million items of customer correspondence every year.
    Our services support customers on behalf of the entire department, dealing with a broad range of different and complex customer enquiries.
    This is a great chance to start your career with HMRC and we offer real opportunities to progress and develop your career with us or the wider Civil Service if you choose.
    We're striving to be the best customer service organisation in the UK, and we need enthusiastic people to help us achieve this.
    See what it's like to work at HMRC : find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.
    Job description
    Our Customer Service Advisors are the voice of HMRC, using their brilliant communications skills to give our customers the best possible experience.
    HMRC is seeking a dedicated Customer Service Advisor to join our team.
    You'll be the first point of contact for our customers, providing a first-rate service by telephone, email or web chat.
    Your can-do attitude and passion for helping people will be key, as we fully train you to navigate various conversations and provide clear, quick information.
    We'll invest in you by providing structured training, development opportunities and a clear path for advancement.
    We are proud of our supportive, inclusive culture here at HMRC, with an emphasis on work-life balance.
    The work we do is meaningful, from supporting public services to ensuring the timely payment of benefits. We impact society positively; and by joining us, you'll contribute to a greater cause.
    Role Overview: As a Customer Service Advisor at HMRC, you will be the frontline support for our customers, providing essential advice and assistance, predominantly over the phone.
    Responsibilities:
    Speaking to customers on the phone, helping them with their questions or issues. Helping customers to pay the correct amount of tax at the right time. Taking payments by phone and via our online services. Creating customer records and keeping them up to date. Using webchat and email to support our customers online
    As a flexible employer, we will consider part-time requests. (Part-time is a minimum of 25 hours per week covering variety of shifts. All shift patterns, working days and hours will be discussed with your manager when you join us. Pay and annual leave will be pro-rata if we can agree your request).
    We work a variety of shifts between 7:45am and 8pm, Monday to Saturday, to make sure we can help customers when they need us.
    You will work a maximum of one late shift per week (ending at 8pm) and a maximum of 6 Saturdays each year.
    The majority of roles within customer services allow you to work from home two days a week if you choose, this includes Saturday and 8 pm shifts.
    On the days you attend the office, you will be working in the location shown in the title heading of this advert.
    During your induction training programme, which will last between 6 -12 weeks, you will be expected to work full time 37 hours per week and your working pattern will be Monday - Friday between 9.00am and 5.00pm. All training will take place in your designated Regional Centre and further details will be confirmed once you start your employment with HMRC. Time off or annual leave is not normally allowed during the first 6 weeks of training.
    You can find out more about what it's like being a Customer Service Advisor at HMRC on the Civil Service Careers website.
    Watch these videos to find out more about Customer Service roles at HMRC:
    Our Professions - Customer Service Advisor at HMRC
    Our Professions - Customer Services Group at HMRC
    Our Customer Service Advisor role - all you need to know
    Person specification
    What are we looking for?
    No experience is necessary as you will be fully trained, but we would like you to be comfortable talking on the phone and discussing debt with our customers.
    You will also need to be comfortable writing up notes, as this is mainly a phone-based role.
    We are looking for individuals with the drive and passion to make a difference to people's lives, and need people:
    With great verbal and written communication skills in English (and Welsh where required). Dedicated to providing brilliant customer service. With a can-do attitude and passion for supporting people. With a resilience to work in a demanding and rewarding environment. With the ability to provide information quickly and clearly. Comfortable in handling various types of conversations. To have basic maths skills.
    There will be a virtual event held on Thursday 30th October 12pm-1pm. You'll be able to learn more about the role of a Customer Service Advisor and can ask any questions prior to the closing date.
    If you would like to attend, please complete the IForm below.

    Behaviours
    We'll assess you against these behaviours during the selection process:
    Managing a Quality Service Delivering at Pace Communicating and Influencing
    Benefits
    Alongside your salary of £28,016, HM Revenue and Customs contributes £8,116 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
    HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
    Hybrid working at HMRC
    HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).
    We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
    Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development.
    To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders.
    Things you need to know
    Selection process details
    This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability and Experience.
    To help you prepare, below is a rundown of what to expect during the selection process:
    Eligibility form Application form Civil Service Customer Service Test Video interview
    Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
    Eligibility & Application form
    Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - Portsmouth 499R - & vacancy closing date 4th November 2025 To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
    This role is not eligible for sponsorship
    The Home Office has specific rules around eligibility for sponsorship, including a minimum salary requirement of £41,700. In some cases, the minimum can be reduced to £33,400 (via 'tradable points') but this role pays below both amounts and therefore is not eligible.
    Civil Service Customer Service Test
    After submission of the first stage of your application, you will be invited to complete a Civil Service Customer Service Test, If you successfully pass the test, you will be invited to complete the final stage of the application.
    Guidance and details on how to access the test will be given to you before you take it. Please allow yourself plenty of time to complete it, as there will be no technical help or guaranteed assistance after 08:00am on 04/11/2025.
    Please complete the online test as soon as possible (within 24 to 48 hours is recommended), the closing date for the tests is 14:00 on 04/11/2025 If you fail to complete the online test before the deadline your application will be withdrawn.
    Guidance for the test will be available when you are invited to take the test. The test is administered online and accessed via the CS Jobs website.
    Please ensure that any technical issues with the test are reported with supporting evidence prior to 08:00 on 04/11/2025 There will be no extension to the deadline for completing the test.
    Please note, due to maintenance, the online test platform will be unavailable to use on:
    Saturday 1st November 2025
    Also be advised that Online Tests may only be one element of the application process. You should ensure you set aside plenty of time to undertake the full application process for this role. Late applications will not be accepted.
    Video interview
    If you are invited to an interview, it will be a video interview, based on Civil Service Behaviours. We will send you full instructions on how to access it, what ID you'll need to show us, and what it involves. Please read through these carefully, it will help you to be fully prepared.
    Please view the following link to assist you in the video interview: you receive your interview invite, you'll have 7 days to complete and submit the interview. If you won't be able to do this in time, please contact us with your reasons before the deadline at . Unfortunately, if you don't contact us in time your application will be withdrawn.
    If a high number of applications are received, we may implement an interview approach whereby if you fail to achieve the minimum standard on any of the questions, the assessors will not mark the remainder of the interview. If your responses consistently demonstrate the required level in these areas, we will continue with a full evaluation .
    To help you develop your skills, you will receive feedback on all scored responses.
    A reserve list may be held for a period of up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.
    Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
    Reasonable Adjustments
    We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
    If you need a change to be made so that you can make your application, you should contact the UBS Recruitment Team via as soon as possible before the closing date to discuss your needs.
    Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.
    Diversity and Inclusion
    At HMRC we are committed to creating a great place to work for all our colleagues and creating an inclusive and respectful environment that reflects the diversity of the society we serve.
    Diverse perspectives and experiences are critical to our success, and we welcome applications from all people, from all backgrounds, with the experience and skills needed to perform this role.
    We're committed to creating a great place to work for all our colleagues here at HMRC and want everyone to feel valued and supported to achieve their potential.
    Click here for more information on how we make this happen.
    Important information for existing HMRC contractual homeworkers:
    Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.
    Terms and Conditions
    Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
    HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
    The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
    Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
    Questions relating to an individual application must be emailed as detailed later in this advert.
    Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
    A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
    New entrants will join on the minimum of the pay band.
    If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'contact point for applicants' section.
    For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: will only be provided if you attend an interview or assessment.
    Security
    Successful candidates must undergo a criminal record check.
    People working with government assets must complete baseline personnel security standard (opens in new window) checks.
    Nationality requirements
    This job is broadly open to the following groups:
    UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window)
    Working for the Civil Service
    The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
    We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
    The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
    The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
    Diversity and Inclusion
    The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Read Less
  • Customer Services Advisor - Edinburgh (498R) - Edinburgh About the job... Read More
    Customer Services Advisor - Edinburgh (498R) - Edinburgh About the job
    Job summary
    Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.
    Visit our YouTube channel to watch the full series and come and discover your potential.
    At HMRC we have a vital purpose. We help people pay the correct amount of tax and provide financial support to families and individuals. We make sure money is available to fund the UK's public services such as hospitals and schools, answering around 50 million calls and handling 15 million items of customer correspondence every year.
    Our services support customers on behalf of the entire department, dealing with a broad range of different and complex customer enquiries.
    This is a great chance to start your career with HMRC and we offer real opportunities to progress and develop your career with us or the wider Civil Service if you choose.
    We're striving to be the best customer service organisation in the UK, and we need enthusiastic people to help us achieve this.
    See what it's like to work at HMRC : find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.
    Job description
    Our Customer Service Advisors are the voice of HMRC, using their brilliant communications skills to give our customers the best possible experience.
    HMRC is seeking a dedicated Customer Service Advisor to join our team.
    You'll be the first point of contact for our customers, providing a first-rate service by telephone, email or web chat.
    Your can-do attitude and passion for helping people will be key, as we fully train you to navigate various conversations and provide clear, quick information.
    We'll invest in you by providing structured training, development opportunities and a clear path for advancement.
    We are proud of our supportive, inclusive culture here at HMRC, with an emphasis on work-life balance.
    The work we do is meaningful, from supporting public services to ensuring the timely payment of benefits. We impact society positively; and by joining us, you'll contribute to a greater cause.
    Role Overview: As a Customer Service Advisor at HMRC, you will be the frontline support for our customers, providing essential advice and assistance, predominantly over the phone.
    Responsibilities:
    Speaking to customers on the phone, helping them with their questions or issues. Helping customers to pay the correct amount of tax at the right time. Taking payments by phone and via our online services. Creating customer records and keeping them up to date. Using webchat and email to support our customers online.
    If you are allocated to our Debt Management team your duties will also include:
    Discussing, calculating and collecting interest and penalties for late payments or late filing of tax returns.
    (The team you are allocated to is decided when you are successful in your application.)
    There will be a virtual event held on Thursday 30th October 2025 at 13:00-14:00. You'll be able to learn more about the role of a Customer Service Advisor and can ask any questions prior to the closing date.
    If you wish to attend, please enter your email address on the following form: a flexible employer, we will consider part-time requests. (Part-time is a minimum of 25 hours per week covering variety of shifts. All shift patterns, working days and hours will be discussed with your manager when you join us. Pay and annual leave will be pro-rata if we can agree your request).
    HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
    We work a variety of shifts between 7:45am and 8pm, Monday to Saturday, to make sure we can help customers when they need us.
    You will work a maximum of one late shift per week (ending at 8pm) and a maximum of 6 Saturdays each year.
    The majority of roles within customer services allow you to work from home two days a week if you choose, this includes Saturday and 8 pm shifts.
    On the days you attend the office, you will be working in the location shown in the title heading of this advert.
    During your induction training programme, which will last between 6 -12 weeks, you will be expected to work full time 37 hours per week and your working pattern will be Monday - Friday between 9.00am and 5.00pm. All training will take place in your designated Regional Centre and further details will be confirmed once you start your employment with HMRC. Time off or annual leave is not normally allowed during the first 6 weeks of training.
    You can find out more about what it's like being a Customer Service Advisor at HMRC on the Civil Service Careers website.
    Watch these videos to find out more about Customer Service roles at HMRC:
    Our Professions - Customer Service Advisor at HMRC
    Our Professions - Customer Services Group at HMRC
    Our Customer Service Advisor role - all you need to know
    Person specification
    What are we looking for?
    No experience is necessary as you will be fully trained, but we would like you to be comfortable talking on the phone and discussing debt with our customers.
    You will also need to be comfortable writing up notes, as this is mainly a phone-based role.
    We are looking for individuals with the drive and passion to make a difference to people's lives, and need people:
    With great verbal and written communication skills in English (and Welsh where required). Dedicated to providing brilliant customer service. With a can-do attitude and passion for supporting people. With a resilience to work in a demanding and rewarding environment. With the ability to provide information quickly and clearly. Comfortable in handling various types of conversations. To have basic maths skills.
    Behaviours
    We'll assess you against these behaviours during the selection process:
    Managing a Quality Service Delivering at Pace Communicating and Influencing
    Benefits
    Alongside your salary of £28,016, HM Revenue and Customs contributes £8,116 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
    Hybrid working at HMRC
    HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).
    We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
    Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development.
    To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders.
    Things you need to know
    Selection process details
    This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability and Experience.
    To help you prepare, below is a rundown of what to expect during the selection process:
    Eligibility form Application form Civil Service Customer Service Test Video interview
    Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
    Eligibility & Application form
    Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - Edinburgh (498R) - & vacancy closing date 4th November 2025 To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
    This role is not eligible for sponsorship
    The Home Office has specific rules around eligibility for sponsorship, including a minimum salary requirement of £41,700. In some cases, the minimum can be reduced to £33,400 (via 'tradable points') but this role pays below both amounts and therefore is not eligible.
    Civil Service Customer Service Test
    After submission of the first stage of your application, you will be invited to complete a Civil Service Customer Service Test, If you successfully pass the test, you will be invited to complete the final stage of the application.
    Guidance and details on how to access the test will be given to you before you take it. Please allow yourself plenty of time to complete it, as there will be no technical help or guaranteed assistance after 08:00am on 04/11/2025.
    Please complete the online test as soon as possible (within 24 to 48 hours is recommended), the closing date for the tests is 14:00 on 04/11/2025 If you fail to complete the online test before the deadline your application will be withdrawn.
    Guidance for the test will be available when you are invited to take the test. The test is administered online and accessed via the CS Jobs website.
    Please ensure that any technical issues with the test are reported with supporting evidence prior to 08:00 on 04/11/2025 There will be no extension to the deadline for completing the test.
    Please note, due to maintenance, the online test platform will be unavailable to use on:
    Saturday 1st November 2025
    Also be advised that Online Tests may only be one element of the application process. You should ensure you set aside plenty of time to undertake the full application process for this role. Late applications will not be accepted.
    Video interview
    If you are invited to an interview, it will be a video interview, based on Civil Service Behaviours. We will send you full instructions on how to access it, what ID you'll need to show us, and what it involves. Please read through these carefully, it will help you to be fully prepared.
    Please view the following link to assist you in the video interview: you receive your interview invite, you'll have 7 days to complete and submit the interview. If you won't be able to do this in time, please contact us with your reasons before the deadline at . Unfortunately, if you don't contact us in time your application will be withdrawn.
    If a high number of applications are received, we may implement an interview approach whereby if you fail to achieve the minimum standard on any of the questions, the assessors will not mark the remainder of the interview. If your responses consistently demonstrate the required level in these areas, we will continue with a full evaluation .
    To help you develop your skills, you will receive feedback on all scored responses.
    A reserve list may be held for a period of up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.
    Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
    Reasonable Adjustments
    We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
    If you need a change to be made so that you can make your application, you should contact the UBS Recruitment Team via as soon as possible before the closing date to discuss your needs.
    Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.
    Diversity and Inclusion
    At HMRC we are committed to creating a great place to work for all our colleagues and creating an inclusive and respectful environment that reflects the diversity of the society we serve.
    Diverse perspectives and experiences are critical to our success, and we welcome applications from all people, from all backgrounds, with the experience and skills needed to perform this role.
    We're committed to creating a great place to work for all our colleagues here at HMRC and want everyone to feel valued and supported to achieve their potential.
    Click here for more information on how we make this happen.
    Important information for existing HMRC contractual homeworkers:
    Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.
    Terms and Conditions
    Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
    HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
    The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
    Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
    Questions relating to an individual application must be emailed as detailed later in this advert.
    Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
    A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
    New entrants will join on the minimum of the pay band.
    If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'contact point for applicants' section.
    For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: will only be provided if you attend an interview or assessment.
    Security
    Successful candidates must undergo a criminal record check.
    People working with government assets must complete baseline personnel security standard (opens in new window) checks.
    Nationality requirements
    This job is broadly open to the following groups:
    UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window)
    Working for the Civil Service
    The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
    We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
    The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
    The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
    Diversity and Inclusion
    The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Read Less
  • Transformation Director - Belfast About the job Job summary As the UK'... Read More
    Transformation Director - Belfast About the job
    Job summary
    As the UK's tax service, HM Revenue and Customs (HMRC) is one of the largest organisations in the country, employing more than 60,000 staff. Our work touches the lives of almost everyone in the country. The tax revenue we generate is spent by government on the schools, NHS, police and other essential services we all rely on. Our vision is to be a trusted, modern, tax and customs department - one that's here to support customers and works to close the tax gap.
    To achieve this, we are driving forward vital changes that will make us more efficient in serving our customers and managing their compliance. The Chancellor has committed a significant investment over five years to enable us to close the tax gap, delivering an additional £7.5bn in additional tax revenue by 2029/30.
    Job description
    HMRC is now seeking a Transformation Director within Customer Compliance Group (CCG). This is a pivotal role responsible for shaping and helping deliver transformation changes that will enable us to close the tax gap. CCG is the largest group within HMRC, with over 28,000 employees. Leading a team of around 200 people and managing a budget of c.£17m, the Transformation Director reports to the Director General, Customer Compliance Group. They work closely with the compliance senior leadership team and collaborate with partners across HMRC to ensure successful delivery of the new tools, technologies and processes, that will enable us to be more effective and more efficient, ensuring benefits are realised and we deliver a better experience for our customers and people. Key responsibilities include shaping and overseeing delivery of a set of ambitious plans to Close the Tax Gap set out in HMRC's transformation roadmap which underpin delivery of an additional £7.5bn of tax revenue that would not otherwise be collected by 2029/30, and embedding sustainable change across the compliance organisation.
    Person specification
    The ideal candidate must have experience successfully designing and delivering complex portfolios of change to achieve a transformational shift in business delivery, with a proven ability to drive significant benefits in large, complex organisations. They should collaborate effectively with senior leadership teams, contributing strategically to business decisions and bringing an understanding of the business to inform change design and delivery. Essential skills include the ability to influence senior stakeholders, both internally and externally, and to build a capable, motivated team across multiple locations. The candidate must also exhibit personal resilience, able to handle ambiguity and high levels of responsibility while maintaining composure under pressure. Innovation and versatility are crucial, as the role requires turning our strategic vision into a portfolio of change and working with business leaders to deliver strategic transformation which realises significant benefits for the Exchequer. Commercial acumen, the ability to work well with suppliers, and a strong focus on enabling performance improvement are also crucial.
    Diversity is vital to the success of this role, and to the Civil Service as a whole. We actively welcome applications from candidates from all backgrounds, with different experiences and perspectives - and we are committed to ensuring that we work in an inclusive way that means everyone in the Civil Service can perform at their best.
    HMRC has retained Russell Reynolds Associates to advise on this appointment. For further information about the position and additional details on qualifications, requirements, terms and conditions of service and how to apply, please review the attached candidate pack.
    The closing date for applications is 23:55 on Sunday, 16 November 2025.
    Qualifications
    MPLA graduate, APM chartered project manager or accredited government project professional (or a commitment to work towards one of these in the first 12 months in post)
    Benefits
    Alongside your salary of £100,000, HM Revenue and Customs contributes £28,970 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
    For Benefits please see the Candidate Pack attached.
    Things you need to know
    Selection process details
    For Selection Process details please see the Candidate Pack attached.
    Feedback will only be provided if you attend an interview or assessment.
    This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise.
    As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.
    Security
    Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).
    See our vetting charter (opens in a new window).
    People working with government assets must complete baseline personnel security standard (opens in new window) checks.
    Nationality requirements
    This job is broadly open to the following groups:
    UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window)
    Working for the Civil Service
    The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
    We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
    The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
    The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
    Diversity and Inclusion
    The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Read Less
  • Deputy Director Transfer Pricing - Tax Policy - Birmingham About the j... Read More
    Deputy Director Transfer Pricing - Tax Policy - Birmingham About the job
    Job summary
    HMRC is the UK's tax and customs department. We collect the money that pays for the UK's public services and provides financial support to people. Our work is central to the business of government and we're proud of our track record. We're an historic and yet modern department, undergoing ambitious transformation which affects all our colleagues and customers.
    In Customer Strategy and Tax Design, we are working to build a trusted, modern tax administration system- one that brings in revenue for public services, makes it easy to get it right, is valued and trusted, and which promotes sustainable economic growth.
    Business Assets and International (BAI) is a policy directorate made up of around 500 colleagues overseeing various taxes and duties, including corporation tax, Stamp Duty Land Tax, inheritance tax, capital gains tax and aspects of income tax. The work of the directorate is high profile and often in the news.
    International tax is a core part of BAI's work. We have teams that lead on international transparency and collaboration, tax treaties and capacity building, protection of the UK's tax base and the taxation of foreign profits, as well as transfer pricing.
    Job description
    An exciting opportunity for a highly motivated and experienced tax professional leader to join CS&TD's Business Assets and International Directorate as Deputy Director for Transfer Pricing. This SCS1 role is critical to shaping HMRC's strategic response to the taxation of multinational companies.
    Key Responsibilities:
    Strategic Leadership & Policy:
    Shape the department's policy and operational strategy on Transfer Pricing. Develop HMRC's strategic response to profit diversion risks in close collaboration with operational compliance and HMRC policy colleagues. Work in close partnership with HM Treasury to develop policy on the taxation of multinational companies. Ensure effective governance of HMRC's work on Transfer Pricing.
    International Representation & Competent Authority:
    Lead for the UK in international fora, including the OECD body that develops and agrees the international transfer pricing guidance. Develop effective and collaborative relationships with key international partners. As a Delegated Competent Authority, provide leadership for HMRC's Advanced Pricing Agreement Programme and work to resolve double taxation through Mutual Agreement Procedure and arbitration.
    People & Directorate Leadership:
    Lead the BAI Transfer Pricing team of around 35 tax specialists. Provide highly visible leadership of HMRC's transfer pricing work, both internally and externally. Provide highly visible people leadership and champion staff engagement. As a key member of the Business, Assets and International Senior Leadership team, make a strong contribution to the leadership of the directorate and HMRC more widely. Accountable for managing the team's budget (pay and non-pay), considering factors like location and reward.
    Person specification
    The successful applicant will need to demonstrate relevant experience and effective delivery of the following essential criteria:
    Experienced Tax Leader: Experienced tax professional with a relevant professional qualification, and a strong background in the taxation of multi-national companies. Strategic Leadership: Proven ability to develop and implement long-term strategic plans, and translate complex objectives into actionable strategies. People Leadership: Demonstrable people leadership with a proven ability to lead and develop teams of experts, including leading through ambiguity and developing capability. Stakeholder Management & Communication: Strong senior stakeholder skills, including at ministerial level or equivalent, and excellent communication skills, both orally and in writing. International Representation: Track record of successful representation in international tax forums and negotiations is highly desirable.
    The successful candidate must hold at least one of the following essential qualifications:
    HMRC Tax Specialist Programme or Equivalent (Direct Tax) Chartered Tax Advisor (CTA)/Associate of the Taxation Institute Incorporated (ATII)/Advanced Diploma in International Taxation (ADIT). Consultative Committee of Accountancy Bodies (CCAB) membership qualification, i.e. ICAEW, ICAS, CIPFA, ACCA with direct tax professional experience. Solicitor, Barrister or CILEX Lawyer (including the Professional stage Business and Commercial Law module) in England and Wales (or equivalents in Scotland and Northern Ireland) with direct tax professional experience.
    The panel may consider significant relevant experience of tax at a sufficiently similar level of seniority to the role being advertised in place of the above qualification requirement and this will be considered and judged on its own merits.
    Qualifications
    The successful candidate must hold at least one of the following essential qualifications:
    HMRC Tax Specialist Programme or Equivalent (Direct Tax)
    Chartered Tax Advisor (CTA)/Associate of the Taxation Institute Incorporated (ATII)/Advanced Diploma in International Taxation (ADIT).
    Consultative Committee of Accountancy Bodies (CCAB) membership qualification, i.e. ICAEW, ICAS, CIPFA, ACCA with direct tax professional experience.
    Solicitor, Barrister or CILEX Lawyer (including the Professional stage Business and Commercial Law module) in England and Wales (or equivalents in Scotland and Northern Ireland) with direct tax professional experience.
    Benefits
    Alongside your salary of £81,000, HM Revenue and Customs contributes £23,465 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
    Pension
    Your Civil Service pension is a valuable part of your total reward and is one of your biggest benefits.
    When you join the Civil Service, you get access to the alpha pension with a generous employer contribution of 28.97% and some of the lowest member contributions in the public sector.
    Please visit Civil Service Pension Scheme for more information.
    Annual Leave and Bank Holiday Allowance
    25 days annual leave, increasing to 30 days after 5 years' service (allowance pro-rata for part-time colleagues).
    This is complemented by one days paid privilege leave to mark the King's Birthday and is in addition to your public holidays.
    Equality, Diversity & Inclusion
    The Civil Service values and supports all its employees.
    At HMRC we want to create great places to work that are welcoming to all - where there is a strong sense of belonging and community.
    Our HMRC equality objectives describe how we are working to become a more inclusive and representative organisation reflective of our values.
    Things you need to know
    Selection process details
    This campaign is being managed by HMRC's Executive Resourcing team. All applications should be submitted via Civil Service Jobs no later than 23:55 on Monday 17th November 2025 and must include:
    A CV detailing your career history, key responsibilities and achievements accounting for any employment gaps within the last two years. A Statement of Suitability (no longer than 2 pages) demonstrating how your experience meets the essential criteria.
    Your CV and suitability statement will be assessed against the criteria set out in the person specification. Please include your full name on both documents.
    Shortlist
    The panel will assess the evidence provided in your CV and statement. Candidates whose applications best meet the essential criteria will be selected for interview.
    HMRC is a Disability Confident leader and guarantees to interview candidates applying under the Disability Confidence Scheme who successfully meet the minimum selection criteria outlined in the person specification.
    Interview
    You will attend a panel interview for a more in-depth discussion of your previous experience and professional competence. This will include a 5-minute verbal presentation (further information will be issued in advance).
    Interviews are expected to take place virtually via Microsoft Teams.
    All Criminal Record Checks applications are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
    Feedback will only be provided if you attend an interview or assessment.
    This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise.
    As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.
    Security
    Successful candidates must undergo a criminal record check.
    People working with government assets must complete baseline personnel security standard (opens in new window) checks.
    Nationality requirements
    This job is broadly open to the following groups:
    UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window)
    Working for the Civil Service
    The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
    We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
    The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
    The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
    Diversity and Inclusion
    The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Read Less
  • Private Secretary to Director of Estates - Birmingham About the job Jo... Read More
    Private Secretary to Director of Estates - Birmingham About the job
    Job summary
    Explore the world of HMRC Estates, where we lead the way in government property transformation. As a key player in one of the UK's largest property programmes, HMRC Estates offers safe, inclusive workplaces and exceptional career development opportunities. Our team is dedicated to delivering high-quality, user-friendly services that enable our colleagues to thrive in an environment where they truly belong. Watch the video below to meet some of our team and come and discover a career in your hands at HMRC.
    Build a Career in Property with HMRC Estates
    Are you looking for an organisation that cares about the work-life balance of its workforce? An employer who offers structured personal development, progression opportunities and outstanding training? Well look no further! At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.
    We do this by taking equality, diversity and inclusion into account in everything we do.
    Diverse perspectives and experiences are critical to our success and we welcome and encourage applications from all people from all backgrounds with the relevant experience and skills. We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. What's more, most roles offer hybrid working where you spend part of your working week at home giving you even more control over your work-life balance.
    Inside HMRC Estates: Meet our Workplace Operations team
    Job description
    The Private Secretary role offers a great opportunity to support the Director of Estates, working as part of the Estates & Locations Programme Private Office actively supporting all aspects of work across the wider business aligning with other Private Office teams across HMRC and wider government.
    The Director relies on their Private Secretary to help them carry out their role and drive forward their priorities.
    The role requires a highly motivated and adaptable individual who has the drive and capability to deliver high quality work to strict deadlines and manage demanding and often complex priorities, collaborating with a range of senior leaders and other Private Offices across the Civil Service.
    You will be required to display high levels of judgement often dealing with senior leaders on high profile and critical matters, frequently working closely with the Senior Leadership Team and their Personal Assistants to drive key deliverables and ensure alignment and consistency.
    The Private Secretary will use their strong communications and excellent organisation, prioritisation and interpersonal skills to support the Director in all aspects of his role.
    Would you like to make a real difference using high levels of autonomy and often dealing with senior customers on high profile and critical matters? In return we will invest in your development and give you access to some exciting opportunities that will help progress your career to new heights.
    As the Private Secretary you will be responsible for leading the day-to-day private office support for the Director of Estates which incorporates (but is not limited to):
    Owning the inbox/systems that are put in place to manage the flow of information. Initial triage of all emails to determine appropriate responses (i.e. cascading readouts, commissioning, or taking forward actions on behalf of director). Flagging high priority actions, and delegating work to deputy directors and their offices as appropriate. Supporting the Director by maintaining a strong oversight of key and emerging issues. Including management and tracking of actions as required. Attending meetings with the Director to make notes of actions. Understanding the Directors priorities and using initiative to see the bigger picture across the directorate to action emails, solve problems at pace and prioritise work responsibilities. Using good working knowledge of the directorate and the portfolio to make decisions regarding delegation and sign off of products to Deputy Directors and supporting them to empower their Senior Leadership Team. Being able to place requests to the right people and be seen as a point of escalation by the directorate. Draft email replies, being able to challenge assumptions and handle sensitive information appropriately and discreetly. Responsible for ensuring papers and reports are prepared and scheduled for review, ensuring colleagues are prepared for meetings. Direct line management responsibilities of the Diary Manager. Working with the Head of Private Office and Chief of Staff to maintain processes to ensure sustained ways of working across the private office and the wider directorate. Ensuring performance reporting requirements are met including supporting on recruitment. Deputise for the Head of Private Office as required.
    There will be an element of 5pm cover, shared between the Directors Private Office Team. There will also be the need for overnight travel and occasional out of hours working as the business needs dictate.
    Person specification
    We are looking for a proactive and resilient individual who thrives in a fast-paced environment, demonstrating sound judgement and adaptability in managing shifting priorities. The ideal candidate will be a confident communicator, capable of engaging with senior stakeholders and influencing across all levels to support the Director's agenda. Strong organisational skills, attention to detail, and the ability to problem-solve at pace are imperative. A good understanding of the bigger picture, proficiency in Office 365 tools including SharePoint, and a commitment to continuous personal and professional development will be key to success in this role.
    Essential Criteria
    Experience working in a Private Office supporting a Director, or significant experience supporting one or more Deputy Directors, (SCS level if applying internally to Civil Service), in a large or complex team. Evidence of working in a fast-paced, highly pressurised environment with tight deadlines and changing priorities. The ability to prioritise and re-prioritise work using sound judgement to understand the risks. ( Please ensure evidence and examples provided fully demonstrate this requirement) Exceptional organisational skills and attention to detail. Excellent communication skills, both written and verbal, and the confidence to clearly communicate on the Director's behalf. Discretion and the ability to act with sensitivity and integrity as a trusted member of Private Office. Ability to work autonomously and make informed decisions on behalf of the Director, Chief of Staff and Head of Private Office.
    Due to operational needs, these posts are full-time; however, applicants who need to work a more flexible arrangement are welcome to apply. We cannot guarantee that we can meet all requests to work flexibly as any agreement will be subject to business ability to accommodate. Any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.
    Benefits
    Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
    HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
    We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
    Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development.
    To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
    Things you need to know
    Selection process details
    This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Experience.
    How to Apply
    As part of the application process, you will be asked to provide the following
    A name-blind CV including your job history and previous experiences. Your CV should describe how you meet the Essential Criteria outlined in the advert. A 750-word Personal Statement. Your Personal should describe how you are suitable for the advertised role with clear reference to the Responsibilities outlined in the Personal Specification and Job Description.
    Further details around what this will entail are listed on the application form.
    Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
    Sift
    In the event of a large number of applications being received, an initial sift may be held on your CV
    At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.
    We may also raise the score required at any stage of the process if we receive a high number of applications.
    Interview
    During the panel interview, you will be asked Experience based questions, and Strength-based questions to explore what you enjoy and your motivations relevant to the job role.
    This is an example of a strengths-based question
    "It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?"
    There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.
    Interviews will take place face to face in Birmingham or Manchester. Sift and interview dates to be confirmed.
    Eligibility
    Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days(Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - (insert vacancy ref) & vacancy closing date (insert date)'.
    To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
    Reserve List
    A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.
    Merit List
    After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.
    Criminal Record Check
    Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
    Hybrid working at HMRC
    HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).
    Reasonable Adjustments
    We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
    If you need a change to be made so that you can make your application, you should:
    Contact the UBS Recruitment team via as soon as possible before the closing date to discuss your needs.
    Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.
    Additional Security Information
    Please note in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.
    Important information for existing HMRC contractual homeworkers:
    Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.
    Terms and Conditions
    Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
    HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations (opens in a new window).
    The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
    Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
    Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
    Questions relating to an individual application must be emailed as detailed later in this advert.
    Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
    A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
    New entrants will join on the minimum of the pay band.
    Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.
    If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
    For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK.
    Feedback will only be provided if you attend an interview or assessment.
    Security
    Successful candidates must undergo a criminal record check.
    Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).
    See our vetting charter (opens in a new window).
    People working with government assets must complete baseline personnel security standard (opens in new window) checks.
    Nationality requirements
    This job is broadly open to the following groups:
    UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window)
    Working for the Civil Service
    The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
    We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
    The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
    The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
    Diversity and Inclusion
    The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Read Less
  • Civil Recovery Manager - Stratford Regional Centre - Westfield Avenue... Read More
    Civil Recovery Manager - Stratford Regional Centre - Westfield Avenue About the job
    Job summary
    Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.
    Visit our YouTube channel to watch the full series and come and discover your potential.
    FIS is home to a wide range of people with a variety of skills and professional backgrounds - including accountants, cybercrime specialists, criminal justice professionals, tax professionals and operational delivery teams to name but a few. We use a range of powers and approaches to protect funding for UK public services, investigating the most harmful tax cheats and ensuring none are beyond our reach. We target a variety of threats, including complex offshore evasion, international smuggling of illicit excise goods, exports of controlled weapons and technology, labour market abuses, money laundering, VAT and Self-Assessment repayment frauds and a host of other fraudulent attacks.
    The Economic Crime (EC) deputy directorate brings together our Supervision, Proceeds of Crime Operations and Illicit Finance teams and forms an integral part of the HMRC Serious Fraud Strategy. Working closely across the department and the wider Law Enforcement community, using specialist expertise and modern technology we put illicit finance at the centre of operations. Our operational teams tackle the financial aspects of cases that will ultimately deter, disrupt, and remove assets from tax fraudsters to level the playing field for the honest majority. EC has several specialist teams who perform unique functions within HMRC, but which are common to other areas of the public sector.
    Job description
    This is a unique opportunity to take on a leadership role in a critical area of Economic Crime investigation, handling large-scale cases and collaborating with a variety of civil and criminal teams.
    As an Economic Crime Manager at HMRC, you'll lead a team of Economic Crime Operations Civil Recovery Investigators, overseeing fraud or avoidance-based insolvency investigations.
    You'll motivate the team to deliver quality results and continuous improvement by setting clear guidance for managing performance, promoting diversity, inclusion and equality and supporting the team to deliver their objectives, while ensuring compliance with the appropriate legal and governance frameworks.
    We are looking for a leader who ensures full compliance with FIS and HMRC management standards while handling data collection, forecasting, and senior management requests. You'll stay up to date with legal, technical, and professional developments, manage key Economic Crime operations, and build strong relationships with internal and external stakeholders to keep Illicit Finance at the core of all FIS investigations.
    You will be a creative problem-solver who thinks strategically and innovatively to tackle complex investigations. With a performance-driven mindset and a proven ability to enhance team efficiency, you'll inspire and lead through strong communication, leadership, and negotiation skills, driving collaboration across departments.
    Person specification
    This role presents an excellent opportunity for you to make a significant impact in tackling economic crime while leading a high-performing team.
    We're looking for candidates who can demonstrate:
    Strong problem-solving abilities and a structured approach to investigations.
    Proven track record of driving performance improvements and strategic thinking.
    Excellent communication, negotiation, and leadership skills to engage multi-functional teams.
    Effective decision-making and innovative problem-solving capabilities.
    Ability to inspire, manage, and motivate a team to drive proactive asset recovery using all available FIS Economic Crime tools and powers.
    The successful applicant would be expected to travel as part of their leadership and management responsibilities. This will involve overnights away from home.
    Essential Criteria
    Recent working knowledge of the Insolvency Civil Recovery regime obtained either as an investigator or managing a team undertaking this work. Recent working knowledge of Insolvency legislation, tools, and enforcement techniques. Recent working knowledge of tax regimes administered by HMRC.
    Desirable Criteria
    Previous line management experience, with a proven ability to lead, support, and develop team members effectively. Experience collaborating with external law enforcement agencies. Knowledge of other asset recovery capabilities within Economic Crime.
    Behaviours
    We'll assess you against these behaviours during the selection process:
    Leadership Making Effective Decisions
    Benefits
    HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
    We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
    Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development.
    To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
    Things you need to know
    Selection process details
    This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
    How to Apply
    As part of the application process, you will be asked to provide the following:
    A name-blind CV including your job history and previous experiences. Your CV should cover up to your last 3 roles, detailing your responsibilities and key achievements (max 100 words per role). A 750-word Personal Statement. Your Personal Statement should clearly demonstrate how your skills and experience meet the essential criteria.
    Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview.
    Further details around what this will entail are listed on the application form.
    Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
    Sift
    In the event of a large number of applications being received, an initial sift may be held on your personal statement.
    At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.
    We may also raise the score required at any stage of the process if we receive a high number of applications.
    Interview
    During the panel interview, your Experience will be assessed, and you will be asked behaviour-based questions to explore in detail what you are capable of. You will also be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role.
    This is an example of a strengths-based question
    "It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?"
    There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.
    Interviews will take place face to face at Stratford Regional Centre (Westfield Avenue). Sift and interview dates to be confirmed.
    Eligibility
    Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days(Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - (insert vacancy ref) & vacancy closing date (insert date)'.
    To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
    Reserve List
    A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.
    Merit List
    After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.
    Criminal Record Check
    Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
    Hybrid working at HMRC
    HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).
    Reasonable Adjustments
    We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
    If you need a change to be made so that you can make your application, you should:
    Contact the UBS Recruitment team via as soon as possible before the closing date to discuss your needs.
    Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.
    Additional Security Information
    Please note in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.
    Terms and Conditions
    Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
    HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations (opens in a new window).
    The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
    Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
    Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
    Questions relating to an individual application must be emailed as detailed later in this advert.
    Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
    A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
    New entrants will join on the minimum of the pay band.
    Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.
    If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
    For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK.
    Feedback will only be provided if you attend an interview or assessment.
    Security
    Successful candidates must undergo a criminal record check.
    Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).
    See our vetting charter (opens in a new window).
    People working with government assets must complete baseline personnel security standard (opens in new window) checks.
    Nationality requirements
    This job is broadly open to the following groups:
    UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window)
    Working for the Civil Service
    The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
    We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
    The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
    The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
    Diversity and Inclusion
    The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Read Less

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