Deputy Ticketing & Sales ManagerATG Entertainment is proud to stand at the forefront of the live entertainment industry. Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success. The Ambassadors Woking offers a world of entertainment under one roof, right in the heart of Surrey. The New Victoria Theatre opened in 1992 and is firmly established as one of the most beloved theatres in the South East. Boasting state-of-the-art facilities, excellent acoustics and clear sight lines it has hosted first-class performances from the Royal Shakespeare Company, the National Theatre, Matthew Bourne and a number of hit shows direct from the West End. The Rhoda McGaw Theatre caters for Woking's many community groups, societies, semi-professional and professional content. It has a varied programme of entertainment throughout the year including musical theatre, comedy, opera, dance, drama and youth performances. Nova Cinema is Surrey’s go-to destination for the ultimate cinema experience. With hand-picked programming and all the latest releases, it has seven stylish screens (including one luxury screen), an elegant full-service bar and a suite for community and business hireThe Deputy Ticketing & Sales Manager supports the effective delivery of all ticketing and sales activity across Woking Theatres & Cinema. They help drive ticket, membership, package and ancillary product sales, ensuring strong revenue management and excellent customer service. The role includes deputising for the Manager when required and maintaining high standards of operational efficiency. The successful candidate will take a proactive, sales-focused approach, supporting the team to maximise occupancy and average ticket yield. They will ensure ticketing processes are followed, sales targets are met, and that the team adopts new systems, technology and ways of working. They will contribute to staff scheduling within budget, lead by example in customer-facing sales activity, and help create an environment where staff are well trained, motivated and supported to deliver outstanding service. A collaborative, positive approach is essential, along with the ability to communicate effectively with colleagues, partners and customers to support the shared goal of maximising sales and delivering an excellent audience experience.This role is based on working 40 hours per week, which will include some evening and weekend working, and occasional bank holidays.
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