Business Insight (BI)
AnalystLocation: Head Office –
Morton-in-the-Marsh
About Barons Eden
At Barons Eden, we believe
exceptional experiences are created through a combination of great people,
beautiful environments, and smart decision-making. As a leading spa and
wellness group, we are committed to delivering outstanding guest experiences
while continuously improving how our business operates.
Data plays a vital role in helping
us understand our guests, optimise performance, and make informed decisions
that shape the future of our business. We are now looking for a Business
Insight (BI)
Analyst to join our Head Office team and help turn data into
meaningful insights that support growth across the group.
The Role
The Business Insight (BI)
Analystplays a key role in supporting data-driven decision making across Barons Eden.
You will work closely with teams across the business to deliver clear insights,
maintain reporting systems, and support operational and strategic initiatives.
This role combines technical
expertise with commercial understanding, helping leaders make informed
decisions that enhance guest experience, improve operational efficiency, and
drive revenue performance.
Key Responsibilities
Data Analysis & Reporting
Designing, developing, and maintaining executive
dashboards and operational reports
Monitoring and analysing key performance indicators
(KPIs) including revenue, utilisation, and customer behaviour
Providing ad-hoc analysis to support both strategic
and day-to-day operational decisions
Functional Systems Support
Acting as the primary point of contact for
reporting and analytics system support
Troubleshooting reporting and data issues within
operational systems
Collaborating with internal teams to improve system
functionality and reporting capability
Ensuring data integrity, consistency, and
governance across platforms
Business Performance
Optimisation
Identifying trends and opportunities to improve
scheduling efficiency and therapist productivity
Supporting pricing strategies and promotional
campaigns with data-driven insights
Analysing key metrics relating to customer
segmentation, retention, and lifetime value
Recommending operational improvements based on
analytical findings
Stakeholder Collaboration &
Training
Working closely with directors and department heads
to understand reporting needs
Presenting insights to leadership in a clear and
actionable format
Training teams on dashboard usage and data
interpretation
Helping promote a data-driven culture across the
organisation
What We’re Looking For
Core Competencies
Have excellent analytical thinking and
problem-solving skills
Have the ability to translate complex data into
clear insights
Have experience supporting systems and
troubleshooting data issues
Have excellent stakeholder engagement and
collaboration skills
Have a high attention to detail and data accuracy
Have a mindset focused on continuous improvement
Required Experience
Have experience in a Business Intelligence or Data
Analytics role
Have advanced Excel skills
Have experience with:
Power BI (DAX / M language)
SQL / SSMS
Microsoft Fabric
Have experience supporting operational systems and
end users
Have excellent communication and presentation
skills
Preferred Experience
Hold a degree in Business Analytics, Information
Systems, Data Science or a related field
Have experience with:
Git
API integrations
Power Automate
Have programming knowledge such as:
Python
VBA / VBS
Have experience in spa, hospitality, wellness, or
service-based industries
Be familiar with CRM systems and booking platforms
Have knowledge of data warehousing or data
engineering concepts
Additional Information
Full-Time position working 5 days per week
(Monday-Friday)40 hours per weekInterview process: Video screening, 1st
and 2nd stage interviews face-to-face on siteApplicants must already have the legal right to
work in the UK. Please note that visa sponsorship is not available for this
role now or in the future
Benefits
Competitive salary
Complimentary Spa Day on work anniversaries at any
of our company spas
Coffee, tea and snacks from our kitchen
Access to the Employee Assistance Program
30% discount on overnight stays and spa days
Discounts on food, drink and retail across our
venues
Pension scheme
Free Parking
Refer-a-Friend scheme
Excellent Induction and training programme
Perkbox Online benefits and discounts
On-line Doctor support (appointments/prescriptions)
A fun, supportive and inclusive work environment
with loads of development opportunities
Why Join Barons Eden?
At Barons Eden, we pride ourselves on creating a supportive and
inspiring environment where our people can thrive. This is an opportunity to
play a key role in shaping how data informs decision-making across a growing
business.
You will work alongside passionate teams who are committed to delivering
exceptional experiences for our guests while continuously evolving how we
operate.
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