About us SFG20 is the industry standard for building maintenance. Providing services and pioneering technologies that empower people to create and sustain safer buildings. Our mission is to make buildings better using our standard, software and expertise. Our vision is to become the leading authority for built environment maintenance that protects and enhances quality of life. About the role The IT Support Analyst plays a vital role in enabling SFG20 to operate efficiently and securely, ensuring our people and customers are supported by reliable, well-managed technology. By providing high-quality technical support, maintaining critical systems, and responding to customer technical enquiries, this role helps ensure our software, services, and data are trusted, resilient, and aligned with industry best practice. Key Responsibilities Provide high-quality first- and second-line IT support to internal users via the HubSpot ServiceDesk, ensuring timely and effective resolution of incidents and service requests. Diagnose, troubleshoot, and resolve hardware, software, and system issues, escalating more complex problems where appropriate and tracking them through to resolution. Support, maintain, and administer the HubSpot CRM platform and associated tools, including user access, configuration, data integrity, and ongoing optimisation. Support other business-critical systems that underpin sales, marketing, and customer engagement activities. Respond to technical customer queries in a clear, accurate, and customer-focused manner. Complete technical customer questionnaires, including security, compliance, and IT due-diligence responses, using Loopio. Work closely with internal stakeholders to ensure customer responses are accurate, consistent, and aligned with SFG20’s technical and security posture. Identify opportunities to improve IT support processes, tools, and systems, contributing to increased service quality, resilience, and productivity. Collaborate with development and technical teams to help identify, prioritise, and implement system and process improvements. Create and maintain clear documentation, knowledge base articles, and internal guidance materials. Stay up to date with industry best practices, emerging technologies, and security standards, sharing knowledge across the business to continuously improve support delivery. Essential experience Experience providing first- and second-line IT support in a business environment. Strong working knowledge of IT service desk processes and ticketing systems (e.g. HubSpot ServiceDesk or similar). Experience supporting business applications and SaaS platforms, particularly CRM systems such as HubSpot. Ability to respond to technical customer queries clearly and professionally. Experience completing or contributing to technical, security, or compliance questionnaires. Strong problem-solving skills, with the ability to diagnose, prioritise, and resolve issues efficiently. Excellent communication skills, with the ability to explain technical issues to non-technical users. Ability to manage competing priorities and work effectively under pressure. Strong attention to detail and a commitment to quality and accuracy. Desirable experience Experience using Loopio or similar response management tools. Knowledge of information security, compliance, and assurance frameworks (e.g. Cyber Essentials, ISO 27001). Experience supporting or administering HubSpot CRM or other sales and marketing platforms. Familiarity with cloud-based environments and modern SaaS architectures. Experience working alongside software development teams. Awareness of ITIL or structured service management practices. Interest in continuous improvement and automation of support processes. Additional Information All candidates must be able to demonstrate a pre-existing right to work and travel within the UK. We are unfortunately not able to offer sponsorship. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. Our Benefits: 26 days holiday + Bank holidays + buy up to 5 days Private Medical insurance with BUPA Remote/Hybrid first policy Employee Assistance programme with WeCare ‍‍ Enhanced Family Friendly Benefits ️‍♂️ Gym Discounts and more! Equal opportunities for everyone Diversity and inclusion are our priorities, and we’re ensuring we have lots of support so our people can grow at SFG20 and do their best work! We embrace diversity by fostering an inclusive environment where everyone feels welcome, safe and able to bring their whole self to work. We’re an equal opportunity employer. Applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status. If there’s anything we can do to accommodate your specific situation, please let us know. Read Less

Fully Remote (UK based) | Competitive Salary + Bonus + Generous Equity | B Corp Certified TrustedHousesitters is a fast growing, direct-to-consumer marketplace that is redefining pet care and travel. Here at TrustedHousesitters, we’re on a mission to make travel work better for pets, for their people, and for the global community of animal lovers who look after them. We’ve got big plans on becoming the world’s most-loved travel solution for pet people. We’ve built something pretty special: a trusted place where pet owners and sitters connect to keep pets happy at home while their humans explore the world. We’ve already grown into a global community with members in over 140 countries, a product people genuinely love, and a team of more than 100 brilliant humans powering it all. But we’re only just getting started. Our goal? To grow to 1 million members and make TrustedHousesitters the world’s most-loved travel solution for pet people. At the moment, a sit starts every two minutes somewhere on the planet. We want that to be every single minute and we know the only way we’ll get there is with the right people in the right roles. The right people in the right roles will shape our future. So, here’s the big question: Could that be you? The Role: Part analyst, part growth strategist, full owner Fifty million people in the UK and US alone could be TrustedHousesitters members. Around forty thousand visit us every day. How we present our product, and embed trust to our prospective new members to improve conversion is one of the most interesting analytical challenges for us right now - and this role sits right in the middle of it. You'll own the analytics for our new member revenue product squads. Own the funnel, own the experiments, own the recommendations. You'll be the person who doesn't just explain what happened in the data - you'll have a point of view on what to do about it. We're looking for someone who goes looking for the questions nobody's asked yet. What you'll actually be doing Own the growth analytics for our new member revenue squads - acquisition funnel, conversion, activation, the works - and build a picture of what's actually driving (or blocking) member growth Spot opportunities in the data before anyone asks you to look. Turn them into recommendations that change what gets built, not just what gets reported Lead instrumentation on new features - defining tracking, success metrics, and guardrail metrics before anything ships, not after Design and run A/B and multivariate experiments end-to-end: from hypothesis through to decision-ready insight. Set the standard for how experimentation works across your squads Build the dashboards and self-serve reporting that means stakeholders can answer their own questions - and you spend less time running the same queries every Monday Challenge assumptions. Act as the analytical voice in the room when product and commercial decisions are being made. Be the person who's comfortable saying "I don't think that's what the data shows" Mentor other analysts and help raise the analytical bar across the team - in SQL, in experimentation, in how we tell a story with numbers What we're looking for Solid product or growth analytics experience in a subscription, marketplace, SaaS, or platform business - where the funnel is complex and the metrics actually matter The ability to own end-to-end analysis for a product area, from scoping through to recommendation, with minimal direction. Advanced SQL. You're not reaching for documentation for standard analytical patterns. dbt experience is a genuine plus Solid understanding of experimentation - hypothesis design, A/B and multivariate testing, statistical significance, the places where naive analysis goes wrong. And experience applying it, not just describing it Fluency in growth and product metrics: conversion, activation, churn - and how those numbers connect to things the business actually cares about Strong data storytelling. You can explain what the numbers mean to a product manager, and also to a CFO. Different rooms, different language, same rigour Product instincts. This isn't just an analytics role. We want someone who generates ideas, not just validates them Nice to have Experience with event tracking and CDPs - Segment, Amplitude, Mixpanel, or similar Python or R for more advanced modelling or automation Experience integrating AI tools into analytical workflows in a way that's actually made a difference - not just "I've used ChatGPT" You might feel like a fish out of water if... We know this isn't what you'd see in most job ads - but TrustedHousesitters isn't most companies. Trust, transparency, and honest feedback aren't just things we say; they're genuinely how we operate, every day. So rather than leaving you guessing if things don't work out, we'd rather give you what you need to make a great decision upfront about whether this opportunity is right for you. With that in mind, here are a few things worth considering before you hit apply. You're most comfortable when the question is handed to you. This role needs someone who goes looking for the question. If your best work tends to happen when a stakeholder has defined the problem clearly and you're building the analysis to answer it - that's a genuinely valuable skill, just not quite the shape of this one. You think of experimentation as a process to follow, not a discipline to own. We're not looking for someone who can run an A/B test to spec. We're looking for someone who'll push back when the experiment is designed badly, mentor others through the parts they get wrong, and build the frameworks that make the whole team better at it. You're happiest when the business is stable and the roadmap is fixed. THS is growing fast and the product is evolving constantly. The analytical picture shifts. Priorities shift. That's the job - and if predictability is important to how you do your best work, it's worth naming that upfront. If you're reading this and one of those points resonates, and you're sitting there thinking "that's me, but I know I can make it work" - we'd love to hear why. Send a Cover letter. There's a human at the heart of every decision we make here (hi!) - and we'll always take the time to review applications for anyone who wants to join us. The Process We value your time and aim for a transparent, efficient process: Intro call (~20 mins) - with the Talent team. A two-way conversation: we'll tell you more about the role and THS, you tell us about your background and what you're looking for Hiring manager interview (~30 mins) - with the Product Analytics Lead. Covering your analytical experience, approach to experimentation, and how you think about growth problems Take-home task (~1-.5 hours) - a short analytical exercise. We'll share a brief in advance and give you time to work through it at your own pace £65,000 - £70,000 a year In addition to a competitive salary and bonus, we offer a range of benefits, including: For the love of pets Each year, you’ll get a Premium TrustedHousesitters Combined membership which includes benefits like free airport lounge passes, Sit Cancellation Plan and Home and Contents Plan, plus five Premium memberships to gift to friends and family Our team can work remotely from as many house sits as they like, and we contribute up to £500 per year towards travel costs to and from sits Find a rescue pet to join your family and we’ll cover the adoption fees, as well as “pawternity” to help your pet settle into their new home Health Read Less

Fully Remote (UK based) | Competitive Salary + Bonus + Generous Equity | B Corp Certified TrustedHousesitters is a fast growing, direct-to-consumer marketplace that is redefining pet care and travel. Here at TrustedHousesitters, we’re on a mission to make travel work better for pets, for their people, and for the global community of animal lovers who look after them. We’ve got big plans on becoming the world’s most-loved travel solution for pet people. We’ve built something pretty special: a trusted place where pet owners and sitters connect to keep pets happy at home while their humans explore the world. We’ve already grown into a global community with members in over 140 countries, a product people genuinely love, and a team of more than 100 brilliant humans powering it all. But we’re only just getting started. Our goal? To grow to 1 million members and make TrustedHousesitters the world’s most-loved travel solution for pet people. At the moment, a sit starts every two minutes somewhere on the planet. We want that to be every single minute and we know the only way we’ll get there is with the right people in the right roles. The right people in the right roles will shape our future. So, here’s the big question: Could that be you? The Role: Part analyst, part growth strategist, full owner Fifty million people in the UK and US alone could be TrustedHousesitters members. Around forty thousand visit us every day. How we present our product, and embed trust to our prospective new members to improve conversion is one of the most interesting analytical challenges for us right now - and this role sits right in the middle of it. You'll own the analytics for our new member revenue product squads. Own the funnel, own the experiments, own the recommendations. You'll be the person who doesn't just explain what happened in the data - you'll have a point of view on what to do about it. We're looking for someone who goes looking for the questions nobody's asked yet. What you'll actually be doing Own the growth analytics for our new member revenue squads - acquisition funnel, conversion, activation, the works - and build a picture of what's actually driving (or blocking) member growth Spot opportunities in the data before anyone asks you to look. Turn them into recommendations that change what gets built, not just what gets reported Lead instrumentation on new features - defining tracking, success metrics, and guardrail metrics before anything ships, not after Design and run A/B and multivariate experiments end-to-end: from hypothesis through to decision-ready insight. Set the standard for how experimentation works across your squads Build the dashboards and self-serve reporting that means stakeholders can answer their own questions - and you spend less time running the same queries every Monday Challenge assumptions. Act as the analytical voice in the room when product and commercial decisions are being made. Be the person who's comfortable saying "I don't think that's what the data shows" Mentor other analysts and help raise the analytical bar across the team - in SQL, in experimentation, in how we tell a story with numbers What we're looking for Solid product or growth analytics experience in a subscription, marketplace, SaaS, or platform business - where the funnel is complex and the metrics actually matter The ability to own end-to-end analysis for a product area, from scoping through to recommendation, with minimal direction. Advanced SQL. You're not reaching for documentation for standard analytical patterns. dbt experience is a genuine plus Solid understanding of experimentation - hypothesis design, A/B and multivariate testing, statistical significance, the places where naive analysis goes wrong. And experience applying it, not just describing it Fluency in growth and product metrics: conversion, activation, churn - and how those numbers connect to things the business actually cares about Strong data storytelling. You can explain what the numbers mean to a product manager, and also to a CFO. Different rooms, different language, same rigour Product instincts. This isn't just an analytics role. We want someone who generates ideas, not just validates them Nice to have Experience with event tracking and CDPs - Segment, Amplitude, Mixpanel, or similar Python or R for more advanced modelling or automation Experience integrating AI tools into analytical workflows in a way that's actually made a difference - not just "I've used ChatGPT" You might feel like a fish out of water if... We know this isn't what you'd see in most job ads - but TrustedHousesitters isn't most companies. Trust, transparency, and honest feedback aren't just things we say; they're genuinely how we operate, every day. So rather than leaving you guessing if things don't work out, we'd rather give you what you need to make a great decision upfront about whether this opportunity is right for you. With that in mind, here are a few things worth considering before you hit apply. You're most comfortable when the question is handed to you. This role needs someone who goes looking for the question. If your best work tends to happen when a stakeholder has defined the problem clearly and you're building the analysis to answer it - that's a genuinely valuable skill, just not quite the shape of this one. You think of experimentation as a process to follow, not a discipline to own. We're not looking for someone who can run an A/B test to spec. We're looking for someone who'll push back when the experiment is designed badly, mentor others through the parts they get wrong, and build the frameworks that make the whole team better at it. You're happiest when the business is stable and the roadmap is fixed. THS is growing fast and the product is evolving constantly. The analytical picture shifts. Priorities shift. That's the job - and if predictability is important to how you do your best work, it's worth naming that upfront. If you're reading this and one of those points resonates, and you're sitting there thinking "that's me, but I know I can make it work" - we'd love to hear why. Send a Cover letter. There's a human at the heart of every decision we make here (hi!) - and we'll always take the time to review applications for anyone who wants to join us. The Process We value your time and aim for a transparent, efficient process: Intro call (~20 mins) - with the Talent team. A two-way conversation: we'll tell you more about the role and THS, you tell us about your background and what you're looking for Hiring manager interview (~30 mins) - with the Product Analytics Lead. Covering your analytical experience, approach to experimentation, and how you think about growth problems Take-home task (~1-.5 hours) - a short analytical exercise. We'll share a brief in advance and give you time to work through it at your own pace £65,000 - £70,000 a year In addition to a competitive salary and bonus, we offer a range of benefits, including: For the love of pets Each year, you’ll get a Premium TrustedHousesitters Combined membership which includes benefits like free airport lounge passes, Sit Cancellation Plan and Home and Contents Plan, plus five Premium memberships to gift to friends and family Our team can work remotely from as many house sits as they like, and we contribute up to £500 per year towards travel costs to and from sits Find a rescue pet to join your family and we’ll cover the adoption fees, as well as “pawternity” to help your pet settle into their new home Health Read Less

Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote position. We are looking for candidates in the UK, Germany, Sweden or Spain. About the Role We’re looking for a Staff Product Analyst to join our growing Product Analytics team and serve as a strategic partner to Grafana’s AI organization . This role will support the teams building Grafana Assistant , our synchronous chat experience; Investigations , our asynchronous AI workflow for incident analysis; and AI observability solutions , including Sigil . You will shape how the AI team measures success by defining KPIs, improving measurement practices, guiding experiment design and evaluation, and translating data into recommendations that influence product decisions. This is a highly cross-functional role. You’ll work closely with Product, Design, Engineering, and Data partners, with a primary focus on supporting the AI team, and report to the Product Analytics Manager If you’re excited about building strong product analytics capabilities and using data to shape the future of AI-powered experiences at Grafana , we’d love to hear from you. You Will Partner cross functionally across Product to establish top-level KPIs, dashboards, and product roadmap planning Define how success is measured for AI-powered product experiences, including adoption, engagement, quality, retention, and user outcomes Guide the instrumentation of product data in collaboration with our Product Design, Product Management, and Engineering teams to enable reliable analysis of AI features and workflows. Design, evaluate, and interpret experiments to assess the impact of new AI capabilities and inform product decisions. Develop dbt models to transform and test our user behavior data in partnership with our Analytics Engineering team Influence best practices for Product Analytics across teams and help define standards as the company scales Contribute to defining the long-term vision and strategy for Product Analytics, balancing near-term needs with scalable, durable solutions. You have Experience partnering across product and engineering organizations, and familiarity with typical product KPIs and frameworks (e.g., DAU/MAU, funnels, A/B testing) Experience defining and tracking success metrics for complex product areas, ideally including AI-powered features or workflows. SQL: writing complex yet efficient SQL is a daily habit for you Data Visualization: experience with any of the following tools: Tableau, Looker, Omni, Hex, or of course, Grafana! Experience writing dbt models, implementing Product Analytics tooling (e.g., Heap, Pendo, Amplitude, FullStory), and code version control (git) Experience using AI-assisted coding tools (e.g., Cursor, Claude Code) to quickly prototype and iterate across analysis, data modeling, instrumentation, visualization and code development. Excellent communication skills, able to explain technical topics to non-technical audiences, and maintain many of the essential cross-team and cross-functional relationships necessary for the team’s success A plus if you have Knowledge about observability Familiarity with Airflow or Prefect - generating ad hoc ETL jobs In the UK, the Base compensation range for this role is £91,755 - £110,106. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here . *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range Read Less

Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote position. We are looking for candidates in the UK, Germany, Sweden or Spain. About the Role We’re looking for a Staff Product Analyst to join our growing Product Analytics team and serve as a strategic partner to Grafana’s AI organization . This role will support the teams building Grafana Assistant , our synchronous chat experience; Investigations , our asynchronous AI workflow for incident analysis; and AI observability solutions , including Sigil . You will shape how the AI team measures success by defining KPIs, improving measurement practices, guiding experiment design and evaluation, and translating data into recommendations that influence product decisions. This is a highly cross-functional role. You’ll work closely with Product, Design, Engineering, and Data partners, with a primary focus on supporting the AI team, and report to the Product Analytics Manager If you’re excited about building strong product analytics capabilities and using data to shape the future of AI-powered experiences at Grafana , we’d love to hear from you. You Will Partner cross functionally across Product to establish top-level KPIs, dashboards, and product roadmap planning Define how success is measured for AI-powered product experiences, including adoption, engagement, quality, retention, and user outcomes Guide the instrumentation of product data in collaboration with our Product Design, Product Management, and Engineering teams to enable reliable analysis of AI features and workflows. Design, evaluate, and interpret experiments to assess the impact of new AI capabilities and inform product decisions. Develop dbt models to transform and test our user behavior data in partnership with our Analytics Engineering team Influence best practices for Product Analytics across teams and help define standards as the company scales Contribute to defining the long-term vision and strategy for Product Analytics, balancing near-term needs with scalable, durable solutions. You have Experience partnering across product and engineering organizations, and familiarity with typical product KPIs and frameworks (e.g., DAU/MAU, funnels, A/B testing) Experience defining and tracking success metrics for complex product areas, ideally including AI-powered features or workflows. SQL: writing complex yet efficient SQL is a daily habit for you Data Visualization: experience with any of the following tools: Tableau, Looker, Omni, Hex, or of course, Grafana! Experience writing dbt models, implementing Product Analytics tooling (e.g., Heap, Pendo, Amplitude, FullStory), and code version control (git) Experience using AI-assisted coding tools (e.g., Cursor, Claude Code) to quickly prototype and iterate across analysis, data modeling, instrumentation, visualization and code development. Excellent communication skills, able to explain technical topics to non-technical audiences, and maintain many of the essential cross-team and cross-functional relationships necessary for the team’s success A plus if you have Knowledge about observability Familiarity with Airflow or Prefect - generating ad hoc ETL jobs In the UK, the Base compensation range for this role is £91,755 - £110,106. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here . *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range Read Less

Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote position. We are looking for candidates in the UK, Germany, Sweden or Spain. About the Role We’re looking for a Staff Product Analyst to join our growing Product Analytics team and serve as a strategic partner to Grafana’s AI organization . This role will support the teams building Grafana Assistant , our synchronous chat experience; Investigations , our asynchronous AI workflow for incident analysis; and AI observability solutions , including Sigil . You will shape how the AI team measures success by defining KPIs, improving measurement practices, guiding experiment design and evaluation, and translating data into recommendations that influence product decisions. This is a highly cross-functional role. You’ll work closely with Product, Design, Engineering, and Data partners, with a primary focus on supporting the AI team, and report to the Product Analytics Manager If you’re excited about building strong product analytics capabilities and using data to shape the future of AI-powered experiences at Grafana , we’d love to hear from you. You Will Partner cross functionally across Product to establish top-level KPIs, dashboards, and product roadmap planning Define how success is measured for AI-powered product experiences, including adoption, engagement, quality, retention, and user outcomes Guide the instrumentation of product data in collaboration with our Product Design, Product Management, and Engineering teams to enable reliable analysis of AI features and workflows. Design, evaluate, and interpret experiments to assess the impact of new AI capabilities and inform product decisions. Develop dbt models to transform and test our user behavior data in partnership with our Analytics Engineering team Influence best practices for Product Analytics across teams and help define standards as the company scales Contribute to defining the long-term vision and strategy for Product Analytics, balancing near-term needs with scalable, durable solutions. You have Experience partnering across product and engineering organizations, and familiarity with typical product KPIs and frameworks (e.g., DAU/MAU, funnels, A/B testing) Experience defining and tracking success metrics for complex product areas, ideally including AI-powered features or workflows. SQL: writing complex yet efficient SQL is a daily habit for you Data Visualization: experience with any of the following tools: Tableau, Looker, Omni, Hex, or of course, Grafana! Experience writing dbt models, implementing Product Analytics tooling (e.g., Heap, Pendo, Amplitude, FullStory), and code version control (git) Experience using AI-assisted coding tools (e.g., Cursor, Claude Code) to quickly prototype and iterate across analysis, data modeling, instrumentation, visualization and code development. Excellent communication skills, able to explain technical topics to non-technical audiences, and maintain many of the essential cross-team and cross-functional relationships necessary for the team’s success A plus if you have Knowledge about observability Familiarity with Airflow or Prefect - generating ad hoc ETL jobs In the UK, the Base compensation range for this role is £91,755 - £110,106. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here . *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range Read Less

Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote position. We are looking for candidates in the UK, Germany, Sweden or Spain. About the Role We’re looking for a Staff Product Analyst to join our growing Product Analytics team and serve as a strategic partner to Grafana’s AI organization . This role will support the teams building Grafana Assistant , our synchronous chat experience; Investigations , our asynchronous AI workflow for incident analysis; and AI observability solutions , including Sigil . You will shape how the AI team measures success by defining KPIs, improving measurement practices, guiding experiment design and evaluation, and translating data into recommendations that influence product decisions. This is a highly cross-functional role. You’ll work closely with Product, Design, Engineering, and Data partners, with a primary focus on supporting the AI team, and report to the Product Analytics Manager If you’re excited about building strong product analytics capabilities and using data to shape the future of AI-powered experiences at Grafana , we’d love to hear from you. You Will Partner cross functionally across Product to establish top-level KPIs, dashboards, and product roadmap planning Define how success is measured for AI-powered product experiences, including adoption, engagement, quality, retention, and user outcomes Guide the instrumentation of product data in collaboration with our Product Design, Product Management, and Engineering teams to enable reliable analysis of AI features and workflows. Design, evaluate, and interpret experiments to assess the impact of new AI capabilities and inform product decisions. Develop dbt models to transform and test our user behavior data in partnership with our Analytics Engineering team Influence best practices for Product Analytics across teams and help define standards as the company scales Contribute to defining the long-term vision and strategy for Product Analytics, balancing near-term needs with scalable, durable solutions. You have Experience partnering across product and engineering organizations, and familiarity with typical product KPIs and frameworks (e.g., DAU/MAU, funnels, A/B testing) Experience defining and tracking success metrics for complex product areas, ideally including AI-powered features or workflows. SQL: writing complex yet efficient SQL is a daily habit for you Data Visualization: experience with any of the following tools: Tableau, Looker, Omni, Hex, or of course, Grafana! Experience writing dbt models, implementing Product Analytics tooling (e.g., Heap, Pendo, Amplitude, FullStory), and code version control (git) Experience using AI-assisted coding tools (e.g., Cursor, Claude Code) to quickly prototype and iterate across analysis, data modeling, instrumentation, visualization and code development. Excellent communication skills, able to explain technical topics to non-technical audiences, and maintain many of the essential cross-team and cross-functional relationships necessary for the team’s success A plus if you have Knowledge about observability Familiarity with Airflow or Prefect - generating ad hoc ETL jobs In the UK, the Base compensation range for this role is £91,755 - £110,106. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here . *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range Read Less

Gigged AI is an open talent marketplace specialising in the IT and technology sector. We have an opportunity live at the moment for a Business Analyst with specific experience across Accounts Receivable. Thie role can be worked remote, or hybrid (Glasgow City Centre) - occasional travel to client site may be required throughout engagement Location: UK-based Duration: Initial 6-month contract Start Date: ASAP Day Rate: £550 IR35 Status: Inside IR35 All applicant proposals will be reviewed directly on the Gigged AI platform by the hiring manager. In order to send a proposal please follow the below steps head to https://app.gigged.ai/sign-up?type=t and create a free talent profile once signed in, follow this link to the project - https://app.gigged.ai/find-a-gig/6zkGP7wDRpX you will now see a 'submit proposal' button please fill this in (intro, relevant experience, and attach CV to this) The Opportunity: We're delivering a large-scale e-invoicing transformation programme across multiple countries. The programme focuses on enabling automated invoice submission to government tax portals, ensuring compliance with evolving local tax regulations and mandates. This role requires strong Accounts Receivable (AR) experience. Candidates must have a solid understanding of AR processes, invoice lifecycles and finance operations, with the ability to translate complex business and tax requirements into clear deliverables for technology teams. As the programme continues to expand throughout 2026, we're looking for an experienced Finance Business Analyst to join the team and help manage a fast-moving international delivery roadmap. What You'll Be Doing Gather, analyse and document business requirements across multiple country implementations Act as the bridge between Finance, Tax and Technology teams throughout the project lifecycle Translate finance and regulatory requirements into clear functional requirements, user stories and process documentation for technical delivery teams Work closely with solution architects, developers, product teams and third-party vendors to ensure requirements are understood and delivered correctly Facilitate workshops and requirements sessions with both local and global stakeholders Support the delivery of country-specific e-invoicing solutions, ensuring alignment with local tax regulations Manage changing priorities and implementation timelines across multiple jurisdictions Support testing, process validation, defect management and business readiness activities What We're Looking For Essential Experience Proven experience working as a Business Analyst on finance transformation, finance systems or regulatory change programmes Strong Accounts Receivable (AR) process knowledge and experience Experience working closely with both business stakeholders and technology delivery teams Ability to produce high-quality requirements documentation, process maps and user stories Strong stakeholder management and workshop facilitation skills Experience translating business requirements into deliverables that can be consumed by technical teams Ability to confidently engage with senior stakeholders and subject matter experts Highly Desirable Experience with e-invoicing, tax compliance, VAT or regulatory reporting initiatives Exposure to multinational or multi-country programme delivery Experience working alongside tax teams, tax consultants or finance compliance functions Understanding of invoice lifecycle management, tax controls and government reporting requirements Personal Attributes Strong communicator with the ability to influence and challenge stakeholders where required Patient and methodical approach to requirements gathering Comfortable working across different cultures and with teams where English may not be the first language Able to adapt quickly to changing priorities and programme timelines Confident facilitating discussions between finance, tax and technical stakeholders Read Less

Gigged AI is an open talent marketplace specialising in the IT and technology sector. We have an opportunity live at the moment for a Business Analyst with specific experience across Accounts Receivable. Thie role can be worked remote, or hybrid (Glasgow City Centre) - occasional travel to client site may be required throughout engagement Location: UK-based Duration: Initial 6-month contract Start Date: ASAP Day Rate: £550 IR35 Status: Inside IR35 All applicant proposals will be reviewed directly on the Gigged AI platform by the hiring manager. In order to send a proposal please follow the below steps head to https://app.gigged.ai/sign-up?type=t and create a free talent profile once signed in, follow this link to the project - https://app.gigged.ai/find-a-gig/6zkGP7wDRpX you will now see a 'submit proposal' button please fill this in (intro, relevant experience, and attach CV to this) The Opportunity: We're delivering a large-scale e-invoicing transformation programme across multiple countries. The programme focuses on enabling automated invoice submission to government tax portals, ensuring compliance with evolving local tax regulations and mandates. This role requires strong Accounts Receivable (AR) experience. Candidates must have a solid understanding of AR processes, invoice lifecycles and finance operations, with the ability to translate complex business and tax requirements into clear deliverables for technology teams. As the programme continues to expand throughout 2026, we're looking for an experienced Finance Business Analyst to join the team and help manage a fast-moving international delivery roadmap. What You'll Be Doing Gather, analyse and document business requirements across multiple country implementations Act as the bridge between Finance, Tax and Technology teams throughout the project lifecycle Translate finance and regulatory requirements into clear functional requirements, user stories and process documentation for technical delivery teams Work closely with solution architects, developers, product teams and third-party vendors to ensure requirements are understood and delivered correctly Facilitate workshops and requirements sessions with both local and global stakeholders Support the delivery of country-specific e-invoicing solutions, ensuring alignment with local tax regulations Manage changing priorities and implementation timelines across multiple jurisdictions Support testing, process validation, defect management and business readiness activities What We're Looking For Essential Experience Proven experience working as a Business Analyst on finance transformation, finance systems or regulatory change programmes Strong Accounts Receivable (AR) process knowledge and experience Experience working closely with both business stakeholders and technology delivery teams Ability to produce high-quality requirements documentation, process maps and user stories Strong stakeholder management and workshop facilitation skills Experience translating business requirements into deliverables that can be consumed by technical teams Ability to confidently engage with senior stakeholders and subject matter experts Highly Desirable Experience with e-invoicing, tax compliance, VAT or regulatory reporting initiatives Exposure to multinational or multi-country programme delivery Experience working alongside tax teams, tax consultants or finance compliance functions Understanding of invoice lifecycle management, tax controls and government reporting requirements Personal Attributes Strong communicator with the ability to influence and challenge stakeholders where required Patient and methodical approach to requirements gathering Comfortable working across different cultures and with teams where English may not be the first language Able to adapt quickly to changing priorities and programme timelines Confident facilitating discussions between finance, tax and technical stakeholders Read Less

Gigged AI is an open talent marketplace specialising in the IT and technology sector. We have an opportunity live at the moment for a Business Analyst with specific experience across Accounts Receivable. Thie role can be worked remote, or hybrid (Glasgow City Centre) - occasional travel to client site may be required throughout engagement Location: UK-based Duration: Initial 6-month contract Start Date: ASAP Day Rate: £550 IR35 Status: Inside IR35 All applicant proposals will be reviewed directly on the Gigged AI platform by the hiring manager. In order to send a proposal please follow the below steps head to https://app.gigged.ai/sign-up?type=t and create a free talent profile once signed in, follow this link to the project - https://app.gigged.ai/find-a-gig/6zkGP7wDRpX you will now see a 'submit proposal' button please fill this in (intro, relevant experience, and attach CV to this) The Opportunity: We're delivering a large-scale e-invoicing transformation programme across multiple countries. The programme focuses on enabling automated invoice submission to government tax portals, ensuring compliance with evolving local tax regulations and mandates. This role requires strong Accounts Receivable (AR) experience. Candidates must have a solid understanding of AR processes, invoice lifecycles and finance operations, with the ability to translate complex business and tax requirements into clear deliverables for technology teams. As the programme continues to expand throughout 2026, we're looking for an experienced Finance Business Analyst to join the team and help manage a fast-moving international delivery roadmap. What You'll Be Doing Gather, analyse and document business requirements across multiple country implementations Act as the bridge between Finance, Tax and Technology teams throughout the project lifecycle Translate finance and regulatory requirements into clear functional requirements, user stories and process documentation for technical delivery teams Work closely with solution architects, developers, product teams and third-party vendors to ensure requirements are understood and delivered correctly Facilitate workshops and requirements sessions with both local and global stakeholders Support the delivery of country-specific e-invoicing solutions, ensuring alignment with local tax regulations Manage changing priorities and implementation timelines across multiple jurisdictions Support testing, process validation, defect management and business readiness activities What We're Looking For Essential Experience Proven experience working as a Business Analyst on finance transformation, finance systems or regulatory change programmes Strong Accounts Receivable (AR) process knowledge and experience Experience working closely with both business stakeholders and technology delivery teams Ability to produce high-quality requirements documentation, process maps and user stories Strong stakeholder management and workshop facilitation skills Experience translating business requirements into deliverables that can be consumed by technical teams Ability to confidently engage with senior stakeholders and subject matter experts Highly Desirable Experience with e-invoicing, tax compliance, VAT or regulatory reporting initiatives Exposure to multinational or multi-country programme delivery Experience working alongside tax teams, tax consultants or finance compliance functions Understanding of invoice lifecycle management, tax controls and government reporting requirements Personal Attributes Strong communicator with the ability to influence and challenge stakeholders where required Patient and methodical approach to requirements gathering Comfortable working across different cultures and with teams where English may not be the first language Able to adapt quickly to changing priorities and programme timelines Confident facilitating discussions between finance, tax and technical stakeholders Read Less

Job Title: Data Analyst Location – Can be London, Manchester, or Edinburgh Work Type – Hybrid (May be couple of days in a month) Job Description: Candidate should have good knowledge of data management principles Technical skills - Oracle, SQL, Snowflake, Excel Experience of translating data and insights for key stakeholders Strong communication skills with the ability to engage with a wide range of stakeholders Relevant Experience: 5+ years This is a very specific requirement and urgent requirement, where candidate will be required to pull data in from multiple data sources (and automate) for the new performance management web application. They will be sourcing data, 'churning' it and getting it input to the back end of a web application Read Less

Gigged AI is an open talent marketplace specialising in the IT and technology sector. We have an opportunity live at the moment for a Finance Business Analyst (Accounts Receivable / E-Invoicing) This role is hybrid, with 2 days per week in Glasgow City Centre Office. Location: UK-based Duration: Initial 6-month contract Start Date: July 2026 Day Rate: £500 IR35 Status: Inside IR35 All applicant proposals will be reviewed directly on the Gigged AI platform by the hiring manager. In order to send a proposal please follow the below steps head to app.gigged.ai and create a free talent profile once signed in, follow this link to the project - https://app.gigged.ai/find-a-gig/6zkGP7wDRpX you will now see a 'submit proposal' button please fill this in (intro, relevant experience, and attach CV to this) Role Overview The Opportunity: Our client is delivering a large-scale e-invoicing transformation programme across multiple countries. The programme focuses on enabling automated invoice submission to government tax portals, ensuring compliance with evolving local tax regulations and mandates. This role requires strong Accounts Receivable (AR) experience. Candidates must have a solid understanding of AR processes, invoice lifecycles and finance operations, with the ability to translate complex business and tax requirements into clear deliverables for technology teams. As the programme continues to expand throughout 2026, we're looking for an experienced Finance Business Analyst to join the team and help manage a fast-moving international delivery roadmap. What You'll Be Doing Gather, analyse and document business requirements across multiple country implementations Act as the bridge between Finance, Tax and Technology teams throughout the project lifecycle Translate finance and regulatory requirements into clear functional requirements, user stories and process documentation for technical delivery teams Work closely with solution architects, developers, product teams and third-party vendors to ensure requirements are understood and delivered correctly Facilitate workshops and requirements sessions with both local and global stakeholders Support the delivery of country-specific e-invoicing solutions, ensuring alignment with local tax regulations Manage changing priorities and implementation timelines across multiple jurisdictions Support testing, process validation, defect management and business readiness activities What We're Looking For Essential Experience Proven experience working as a Business Analyst on finance transformation, finance systems or regulatory change programmes Strong Accounts Receivable (AR) process knowledge and experience Experience working closely with both business stakeholders and technology delivery teams Ability to produce high-quality requirements documentation, process maps and user stories Strong stakeholder management and workshop facilitation skills Experience translating business requirements into deliverables that can be consumed by technical teams Ability to confidently engage with senior stakeholders and subject matter experts Highly Desirable Experience with e-invoicing, tax compliance, VAT or regulatory reporting initiatives Exposure to multinational or multi-country programme delivery Experience working alongside tax teams, tax consultants or finance compliance functions Understanding of invoice lifecycle management, tax controls and government reporting requirements Personal Attributes Strong communicator with the ability to influence and challenge stakeholders where required Patient and methodical approach to requirements gathering Comfortable working across different cultures and with teams where English may not be the first language Able to adapt quickly to changing priorities and programme timelines Confident facilitating discussions between finance, tax and technical stakeholders Read Less

Overview Due to continued growth in a progressive team, our very interesting client in the realm of hospitality is looking for a dedicated and commercially driven Finance Analyst to join their fast-paced team and take on the responsibility of producing the Management Accounts and analysis for a number of sites/subsidiaries. This role is a great opportunity to deliver robust financial reporting and analysis across a hospitality operation. Core responsibilities include managing the preparation of budgets, forecasts, and analytical data reviews, alongside journals. Beyond the technical requirements, you will work closely with operational managers to translate financial data into actionable insight, helping to shape strategy and support growth. The position provides strong exposure to both accounting and commercial decision-making, offering an excellent platform for career development in a fast-moving retail setting. Skills Needed Confidence in preparing the monthly management accounts pack and all associated analysis and reconciliations. Currently in the process of studying for your ACCA/CIMA with the goal of qualifying within this business. Previous experience working with large data sets over a portfolio of sites would be advantageous. Be comfortable in your style of communication, able to work with a plethora of nonfinancial stakeholders and challenging thinking where necessary. What you will receive Work with an interesting business associated with house hold names in a growing industry. Work from home twice a week when you are not based in the beautiful Birmingham office. Have the access to full financial study support packages to continue your progression path within the business. Gain fantastic exposure partnering outside of finance and presenting your packs and analysis to stakeholders. Summary This is a standout opportunity for a progressive Finance Analyst looking to dig into detail, present findings and be the face of finance for the brands. Please apply now to avoid missing out. Read Less

Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about marketing? If so, you might be our Email Marketing Analyst. About us SetSales is Northern Europe’s leading sales community and aims to connect and develop commercially-minded executives, decision makers in sales, and aspiring entrepreneurs. We are connecting more than 4,000 professionals from more than 15 countries every year. SetSales is part of United Media which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one. What we offer you As part of the Marketing team, you have the unique opportunity to be part of building and scaling a company. By providing you with the ownership of our content marketing, we want to constantly push you out of your comfort zone. You’ll be working out of our HQ in London and to ensure a never-ending growth curve, we provide you with: An opportunity to get operational experience in a start-up where both your work and the results are highly tangible and matter to the business A chance to work closely with the CEOs on our marketing execution Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally A competitive salary. Invaluable transferable skills - boost your interpersonal, research, organisation, outreach and project management skills through experience and training. Your Responsibilities Your responsibilities will vary; however, some of them will be to: Manage email marketing campaigns, segmenting our databases, and maximising revenue opportunities from our CRM and customer database Copywrite and design (with help from our Graphic Designer) emails and email campaigns to drive focus towards our events (i.e. webinars and conferences) Continuously learn and improve future campaigns and strategies Acquire and activate reactive leads Coordinate with the Content and Sales team to ensure we reach the right target group Sell tickets and drive registrants by managing our marketing inbox What we expect from you You possess an unparalleled work ethic with a high sense of urgency. You have a relentless drive and desire to be the very best at what you do. You take ownership of everything you do, are proactive and follow through on commitments. Moreover, you’re humble and you share our passion for building and executing new businesses. Furthermore, we expect that you: Have acquired a bachelor’s or master's degree with outstanding results Have a UK work permit Possess exceptional analytical and problem-solving skills Are an excellent communicator in English, writing and verbally with exceptional attention to detail. Start date Flexible Monday - Friday we work from our office (next to Victoria Station) and do not offer remote work. Read Less

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍Cardiff, London or Remote (UK) | 💰 £76,500 to £95,000 + Incentive Awards tied to your performance + Benefits | Data Team, Borrowing Our team Our Borrowing business is growing rapidly across both existing products and the planned launch of new initiatives. Flex is an innovative credit card that gives our customers unprecedented visibility and control over their spending, offering features like flexible instalment plans and instant app management. If you are passionate about using data and agile technology to solve real-world financial problems and create a genuine feel-good factor around borrowing, this is your chance to contribute to a product that is defining the future of flexible finance. This is a high-impact, cross-functional environment where you’ll partner closely with Product, Engineering, Data Science, Finance, and Risk Read Less

Company Description Legal help companies to settle their pension liabilities and focus on growing their businesses; and enable investment for the long term to back our pension promises. Recruiter: Clarice Wale [email protected] Job Description We’re recruiting for a Technical Quality Analyst to join us. We’re offering a base salary between £52,000 - £58,000 dependant on experience. As a Technical Quality Analyst, you will work within the Quality Framework to: Review and assess the most complex manual calculations and documents in PRT Client Services. Use your knowledge of Defined Benefit Pensions to identify root causes of issues and help the business implement effective solutions. Support technical and customer queries to ensure excellent customer outcomes. What you'll be doing: Conduct quality assurance assessments on complex manual pension calculations and documentation Use your Defined Benefit pensions expertise to identify root causes of issues and support process improvements Collaborate with teams to resolve technical and customer queries, ensuring excellent service delivery Provide coaching and feedback to team members and managers based on QA findings Support the development of QA strategies and contribute to continuous improvement initiatives Mentor colleagues and help build technical knowledge across the team Qualifications Who we're looking for: Strong knowledge of Defined Benefit pension schemes and related legislation Experience in pension calculations, administration, and quality assurance Excellent analytical, communication, and coaching skills Ability to manage priorities and work collaboratively across teams Pension qualifications (e.g., PMI) or equivalent experience Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes Generous pension contribution Life assurance Healthcare Plan (permanent employees only) At least 27 days holiday, plus public holidays. There’s also the option to buy and sell holiday Competitive family leave Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only) There are the many discounts we offer – both for our own products and at a range of high street stores and online In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart Additional Information At L Read Less

We're looking for a Business Analyst / Project Manager for a Manchester -based client on a contract of 12 to 18 months, paying between £400 and £500 per day (Outside IR35). This is predominantly a remote role with occasional travel to the Manchester office, approximately one day per week. This is a greenfield Case Management system implementation, and you will be the sole BA/PM on the project from day one. You will take ownership of scoping, requirements gathering, documentation and stakeholder management through to delivery, working with an offshore development team and managing the supplier relationship throughout. You will need proven experience working with the following: Business analysis and project management across a full system implementation lifecycle Greenfield or new implementation projects, ideally a Case Management or similar system Scoping, requirements gathering and producing clear documentation for development teams Managing offshore development teams and supplier relationships Stakeholder management within a small to mid -size organisation Working as a sole BA/PM across the full project lifecycle in a hands -on capacity A background in financial services, insurance or legal environments would be highly desirable. Candidates from smaller firms, start -ups or boutique environments where they have owned projects end -to -end are strongly encouraged to apply. Interested? Please apply below. Business Analyst, Project Manager, BA/PM, Case Management, Greenfield, Requirements Gathering, Stakeholder Management, Offshore Development, Financial Services, Insurance, Legal, Manchester, Outside IR35 Read Less

Position Senior Treasury Risk Analyst Group NBKI London Reports To Enterprise Risk Lead Direct Reports None Internal Relationships NBKI management and staff Treasury, Treasury Back Office / Operations, Finance, and Risk NBKI management committees including Asset and support the Operational Risk function in aspects of their work relating to Treasury functions. The incumbent must assist in the below activities: Supporting the embedding of the bank’s risk management framework into its Treasury operations and processes Maintaining a governance and controls framework based on a delineated three lines of defense model. Improving controls around treasury and treasury operations and helping to finalise the treasury target operating model. Support on adequate management of IRRBB, FX Risk, Liquidity Risk (e.g., LCR, NSFR) and capital management. Building mathematical models and analysis of ALM Working collaboratively with Treasury (and other areas of the Bank) to support revenue-generating initiatives within the Bank’s risk appetite (including providing 2nd line monitoring and oversight of risk management practices and providing the business with a view as to ‘good practice’); and Assist on producing key regulatory documents, including the ILAAP, ICAAP, Recovery Plan and RAS. Provide new analytics, tools and insights as and when the demand arises for them. This includes demand from Risk, Treasury and Financial Control. Day-to-day responsibilities: Monitoring and reporting on Treasury’s compliance/performance concerning the Treasury Risk Management Framework. Enhancing the controls environment/practices (preventative and detective controls); To raise concerns about practices, behaviors, and possible breaches of policies and guidelines to the Manager – Treasury Risk, Head of Treasury Risk and/or the CRO. Provide forecasts and unique insights to support Treasury and Risk decision-making. Assist in developing the tools and measures to ensure the bank has meaningful insights into its Interest Rate Risk, Liquidity, Capital and regulatory positions. Creating and maintaining risk registers/logs and overseeing the closure of open action points. Updating the department on domestic and international developments and events that could impact Treasury-related practices (e.g., Banking Committee of Banking Supervision good practice guidelines, etc.) and raising awareness and act on the knowledge. Qualification Appropriate formal risk qualification is highly desirable. (2) Experience: - Intermediate level post-graduate with 5 years’ experience in risk management (or consultant) or ALM • Experience in a banking or financial institution (Risk, Business Portfolio Analysis or Finance), including market risk and / or liquidity risk regulatory calculations and production of management information and reports; • Good appreciation of interest rate risk and liquidity risk modelling. • Broad familiarity with stress-testing (regular and episodic e.g., ILAAP, ICAAP). • Familiarity with the operations of prudential risk management. • Skilled in the visualisation of data and selecting appropriate chart types to inform management • Good communication skills, and the ability to write and speak on technical issues to a non-technical audience • Knowledge of statistical and mathematical concepts such as Monte-Carlo and time series models. • Skilled with Microsoft Excel, including creation of spreadsheets. Experience of MS-Access and/or SQL development would be helpful. • Risk data quality and management • Exposure to “R” and “Python” for coding Read Less

The Opportunity: Our client, a leading logistics and infrastructure company, is seeking a skilled FP Read Less

📍Cardiff, London or Remote (UK) | 💰 £76,500 to £95,000 + Incentive Awards tied to your performance + Benefits | Data Team, Borrowing Our team Our Borrowing Collective is building innovative, responsible lending products that give customers greater transparency, flexibility, and control over their money. You’ll be working on Monzo’s credit card products, helping to design, optimise, and grow our lending strategies. This is a high-impact, cross-functional environment where you’ll partner closely with Product, Engineering, Data Science, Finance, and Risk Read Less

About Wipro: At Wipro, we are not just a company; we are pioneers in transformative solutions. For decades, our dynamic approach to people, processes, and technology has established us as industry leaders. Since 2006, Wipro has been at the forefront of powering businesses with innovative cloud solutions, helping enterprises to accelerate their operations, redefine processes, and revolutionise the way their employees work. Role Purpose: We are excited to announce an opportunity for a seasoned Endur Business Analyst to join our vibrant technology team on a permanent basis. This role offers a long-term, thrilling opportunity to significantly contribute to the development, enhancement, and maintenance of the OpenLink Endur platform. What We Need: Profound experience with the OpenLink Endur platform. Solid background in the global Gas we're keen on who you are and your potential. We understand the importance of work-life balance and are open to discussing flexible working options. Our inclusive culture ensures support throughout the application process, and we're committed to making necessary adjustments to accommodate all candidates. Your Benefits: Joining Wipro as an Endur Business Analyst means you will enjoy: A competitive salary. A generous benefits package. Opportunities for training and development to enhance your skills. Equal Opportunities: Wipro is proud to be an Equal Employment Opportunity employer. We make all employment decisions without regard to race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law. Why Wait? Apply Now! Are you ready to advance your career and be a part of a brilliant team? Don’t hesitate—apply today and let’s explore how you can make a significant impact at Wipro. We are eager to welcome you aboard. Please Note: Successful applicants will be required to complete a Background Verification check (BGV) as part of the hiring process. [Apply Now] Join us at Wipro, where your expertise in the Endur platform will drive success not only for our clients but for global markets. We can’t wait to hear from you and see what we can achieve together. Read Less

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ Hear from our UK team about what it's like working at Monzo ✨ London/Cardiff/UK Remote | 💰£56,000 - £70,000 dependent on experience + Benefits | Hear from the team ✨ ⭐ Our Finance team We're looking for a highly proactive, enthusiastic and commercially-minded Treasury product control analyst to work within our Financial team, and help us build a world-class finance function. This role would be well suited to a qualified, or soon to qualify, accountant with a background in Treasury financial reporting and control. We have some really exciting challenges coming up like systems implementation, expanding into the European Union, continuing to grow our customer base, keep growing our lending business and adding to our marketplace which all leads to exciting Treasury activity including investment activity and derivative execution. You’ll work on scaling Monzo in a controlled way, while helping us optimise our financial control processes with the help of technology. You’ll join the Finance team and report to our Treasury Product Controller. 🔑 You’ll play a key role by... Working very closely with our Product Controller and Treasury team as we continue to build our product control capabilities in Finance, helping support Treasury with all market execution activity. Take ownership of the daily control processes around Treasury products, including trade confirmations, trade market matching, collateral management, daily profit and loss reporting, valuation controls around Treasury financial instrument pricing and helping to build out best-practice, scalable controls. Help manage a tight process with the rest of our Finance team to ensure a swift month-end close process for Treasury reporting, including derivative and hedge accounting processes. Understand the Treasury business and their products to write insightful management commentary. Work with our engineers and data teams to automate the production elements of this role, allowing you to focus on the parts of the role where your knowledge and skills provide the most value. Assist with the implementation of our new accounting system, from a Treasury perspective, to make sure we are taking advantage of all its features to minimise manual elements of reporting. Learn SQL skills to run reports and propose solutions that make our processes efficient and scalable. Maintain existing and develop new controls that protect our financial data and our balance sheet substantiation process. Support our year end process working with external auditors and our Financial Reporting squad. Review new Treasury products, assessing the accounting and implementing them in our banking platform and accounting system; including configuration of account mapping in our Treasury Management system. Work with 2LoD and 3LoD to develop a robust control environment. Prepare monthly management and ad-hoc reports, offering meaningful analysis of movements. Resolve miscellaneous inquiries and supporting the overall Finance team wherever needed - from forecasting and valuations, to bank transfers and new system implementations. 🤩 We’d love to hear from you if… You’re a qualified, or soon to qualify, accountant and have had 1-2 years’ experience in product control (bonus points for Treasury experience). You have a great eye for detail. You’re fascinated by the banking and regulatory landscape, and have a good understanding of key financial controls. You’re a self-starter and enjoy tackling what needs doing, whether it’s making a bank transfer or pulling together reports for investors. You’re comfortable translating complex information into simple words for people with diverse backgrounds. You’re interested in using data (SQL skills would be a bonus). You thrive in a dynamic and constantly evolving environment. What we’re doing at Monzo excites you! Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you! 🙌What’s in it for you 💰£56,000 - £70,000 dependent on experience ➕ share options. 📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London/Cardiff) ⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 📚£1,000 learning budget each year to use on books, training courses and conferences. 🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! Read our full list of benefits . 🌈 The application journey has 3 key steps: Recruiter Screening Call 45 Minute Role Specific Interview 45 Minute Behavioural Interview This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to business-hiring@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else. For more insight into the hiring experience at Monzo, check out our blog post. We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. #LI-TP2 Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊 Read Less

Position Senior Treasury Risk Analyst Group NBKI London Reports To Enterprise Risk Lead Direct Reports None Internal Relationships NBKI management and staff Treasury, Treasury Back Office / Operations, Finance, and Risk NBKI management committees including Asset and support the Operational Risk function in aspects of their work relating to Treasury functions. The incumbent must assist in the below activities: Supporting the embedding of the bank’s risk management framework into its Treasury operations and processes Maintaining a governance and controls framework based on a delineated three lines of defense model. Improving controls around treasury and treasury operations and helping to finalise the treasury target operating model. Support on adequate management of IRRBB, FX Risk, Liquidity Risk (e.g., LCR, NSFR) and capital management. Building mathematical models and analysis of ALM Working collaboratively with Treasury (and other areas of the Bank) to support revenue-generating initiatives within the Bank’s risk appetite (including providing 2nd line monitoring and oversight of risk management practices and providing the business with a view as to ‘good practice’); and Assist on producing key regulatory documents, including the ILAAP, ICAAP, Recovery Plan and RAS. Provide new analytics, tools and insights as and when the demand arises for them. This includes demand from Risk, Treasury and Financial Control. Day-to-day responsibilities: Monitoring and reporting on Treasury’s compliance/performance concerning the Treasury Risk Management Framework. Enhancing the controls environment/practices (preventative and detective controls); To raise concerns about practices, behaviors, and possible breaches of policies and guidelines to the Manager – Treasury Risk, Head of Treasury Risk and/or the CRO. Provide forecasts and unique insights to support Treasury and Risk decision-making. Assist in developing the tools and measures to ensure the bank has meaningful insights into its Interest Rate Risk, Liquidity, Capital and regulatory positions. Creating and maintaining risk registers/logs and overseeing the closure of open action points. Updating the department on domestic and international developments and events that could impact Treasury-related practices (e.g., Banking Committee of Banking Supervision good practice guidelines, etc.) and raising awareness and act on the knowledge. Qualification Appropriate formal risk qualification is highly desirable. (2) Experience: - Intermediate level post-graduate with 5 years’ experience in risk management (or consultant) or ALM • Experience in a banking or financial institution (Risk, Business Portfolio Analysis or Finance), including market risk and / or liquidity risk regulatory calculations and production of management information and reports; • Good appreciation of interest rate risk and liquidity risk modelling. • Broad familiarity with stress-testing (regular and episodic e.g., ILAAP, ICAAP). • Familiarity with the operations of prudential risk management. • Skilled in the visualisation of data and selecting appropriate chart types to inform management • Good communication skills, and the ability to write and speak on technical issues to a non-technical audience • Knowledge of statistical and mathematical concepts such as Monte-Carlo and time series models. • Skilled with Microsoft Excel, including creation of spreadsheets. Experience of MS-Access and/or SQL development would be helpful. • Risk data quality and management • Exposure to “R” and “Python” for coding Read Less

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍Cardiff, London or Remote (UK) | 💰 £76,500 to £95,000 + Incentive Awards tied to your performance + Benefits | Data Team, Borrowing Our team Our Borrowing business is growing rapidly across both existing products and the planned launch of new initiatives. Flex is an innovative credit card that gives our customers unprecedented visibility and control over their spending, offering features like flexible instalment plans and instant app management. If you are passionate about using data and agile technology to solve real-world financial problems and create a genuine feel-good factor around borrowing, this is your chance to contribute to a product that is defining the future of flexible finance. This is a high-impact, cross-functional environment where you’ll partner closely with Product, Engineering, Data Science, Finance, and Risk Read Less

Contract Duration: 6 months Location: Fully remote from the UK Job Title: Lead Business Analyst Overview: We are seeking a highly experienced Lead Business Analyst to support strategic deployment projects within the healthcare sector. The role will involve extensive collaboration with laboratory personnel, IT teams, and business stakeholders to ensure accurate and compliant data migration and system implementation. The ideal candidate will possess significant ELN/LIMS product expertise and a strong background in laboratory systems and business process analysis. Core Responsibilities: Review and analyse existing business processes and laboratory systems. Conduct training sessions for Business SMEs on application functionalities. Perform gap analyses, define future state process workflows, and create data models. Develop and deliver comprehensive documentation and reports for stakeholders. Provide onsite (remote) Business Analysis support for scientific and laboratory teams. Maintain and support LIMS implementations. Collaborate with IT teams to specify and validate LIMS customisation and development requirements. Support Computer System Validation (CSV) efforts, including coordination with the testing team. Define data migration strategies, perform data mapping, lead data cleansing efforts, execute migration scripts, and validate migrated data to ensure data integrity. Required Core Skills Read Less

Business Analyst Job Type: FTC (Fixed Term Contract) Duration: Until Dec 2025 Salary: £55,000 - £65,000 Per Annum Pro Rata, Plus TXP Benefits (Holiday, Pension, Healthcare etc) Location: Hybrid Working - 1 day a week onsite in Warwickshire, the rest can be remote TXP is expanding their Business Analysis capability, and we're recruiting for well-rounded and seasoned Business Analyst's to work onsite for our leading Midlands-based financial services client. This is a superb opportunity to join the TXP BA practice - working for TXP as part of our EOD model (Experts on Demand) and working onsite with our Financial Services client in Warwickshire. This role is to support the increase in demand from projects and business change initiatives (EOD Model). The role will be a mixture of remotely based work and on client site in Warwickshire - once a week onsite, the rest can be remote working. Our client currently has a significant number of change programmes in key areas of our business including projects in digital customer management, finance, general insurance policy management systems, and regulatory change. This requirement is due to increased customer demand in the financial services sector, and TXP are looking to hire accomplished Business Analyst's to start in July 2025. As a Business Analyst, you'll facilitate communication and effective interaction between stakeholders and development teams. You'll assist the business in applying both Agile and Waterfall methodologies effectively and you'll collaborate closely with Developers and Testers, ensuring requirements are understood and align to solution outcomes. This growing team provides analysis services to key stakeholders across the business to enable successful, forward-thinking business change that meets the needs and expectations of the organisation and customers. Ideal Experience: Strong experience as a Business Analyst Facilitation of workshops, requirements gathering Systems Analysis Comfortable with data mapping working with MI Agile, Waterfall methodology experience Experience of process mapping tools Strong analysis, process modelling experience Experience of establishing effective relationships with and influencing stakeholders Solid knowledge of Business Analysis, including the application of appropriate tools and techniques Knowledge and experience documenting requirements using Use Cases/UML or User Stories and BPMN for processes General Insurance or Pensions/Investments/Protection experience or other Financial Services As our client implements high-profile change initiatives across the business, there really is no better time for experienced Business Analysts to join TXP. TXP has a relaxed environment with a hybrid working model, and we are committed to ensuring all our people have a good work-life balance. The salary is £55,000 - £65,000 Per Annum (dependant on experience level) and also comes with a TXP Benefits package (Holiday, Private Medical, Pension etc). If you would like to be considered and have experience in the above areas - please submit your application ASAP to Jackie Dean at TXP for an immediate response and informal discussion. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce. Read Less

About Air Apps At Air Apps, we believe in thinking bigger and moving faster. We’re a family-founded company on a mission to create the world’s first AI-powered Personal experience with financial systems or ERPs (such as Netsuite, Payhawk, Ramp, or similar tools) is a plus. Basic understanding of financial statements (P Read Less

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍London, Cardiff or Remote (UK) | 💰£40,400 to £51,050 + Benefits ✨ ⭐ Our Workforce Management (WFM) team This is an excellent opportunity to step into a key Senior WFM Analyst role on a 9-month fixed-term contract. You'll report to the WFM Service Manager and be instrumental in using data-driven insights to perfectly staff our customer operations and service teams. You will be crucial in predicting our resource needs, proactively identifying risks, and translating those findings into clear, actionable strategies for our senior leaders. You’ll be a guiding voice for leaders, constantly improving WFM processes, and collaborating closely with Operations, People, Hiring, and L all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! Read our full list of benefits . 🌈 The application journey has 4 key steps Application Questions Recruiter Call Take home task Final stage interview (Presentation + interview questions) This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. #LI-REMOTE #LI-MY1 Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊 Read Less

This hugely successful property software group are rolling out Yardi voyager Yardi RentCafe Yardi Seniors Yardi Maintenance IQ Yardi CRM They have a systems team in the US of 80 people and have already hired 11 people in the UK. This role is as a business analyst working on the Yardi Voyager roll out the solution, thuis will include: Requirements Business analysis specification Support Training Go live Strong experience with Yardi around AR, AP, Management accounts, Residential, Lettings, or student modules would be a real advantage. Please apply and I'll have a good read of your CV and we can chat. Thanks Jake Read Less

About Wipro: At Wipro, we are not just a company; we are pioneers in transformative solutions. For decades, our dynamic approach to people, processes, and technology has established us as industry leaders. Since 2006, Wipro has been at the forefront of powering businesses with innovative cloud solutions, helping enterprises to accelerate their operations, redefine processes, and revolutionise the way their employees work. Role Purpose: We are excited to announce an opportunity for a seasoned Endur Business Analyst to join our vibrant technology team on a permanent basis. This role offers a long-term, thrilling opportunity to significantly contribute to the development, enhancement, and maintenance of the OpenLink Endur platform. What We Need: Profound experience with the OpenLink Endur platform. Solid background in the global Gas we're keen on who you are and your potential. We understand the importance of work-life balance and are open to discussing flexible working options. Our inclusive culture ensures support throughout the application process, and we're committed to making necessary adjustments to accommodate all candidates. Your Benefits: Joining Wipro as an Endur Business Analyst means you will enjoy: A competitive salary. A generous benefits package. Opportunities for training and development to enhance your skills. Equal Opportunities: Wipro is proud to be an Equal Employment Opportunity employer. We make all employment decisions without regard to race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law. Why Wait? Apply Now! Are you ready to advance your career and be a part of a brilliant team? Don’t hesitate—apply today and let’s explore how you can make a significant impact at Wipro. We are eager to welcome you aboard. Please Note: Successful applicants will be required to complete a Background Verification check (BGV) as part of the hiring process. [Apply Now] Join us at Wipro, where your expertise in the Endur platform will drive success not only for our clients but for global markets. We can’t wait to hear from you and see what we can achieve together. Read Less