Who we areWe're Müller UK & Ireland, a family-run dairy business and we're experts at what we do. Dairy is a key part of a healthy and balanced diet and we're super proud to help meet the nutritional needs of millions of people, every, single, day. To do this, our business has been split into two areas: Müller Milk & Ingredients (MMI) and Müller Yogurt & Desserts (MYD).Join MMI and step into a culture that's fast-paced and full of opportunity. With great benefits, exciting challenges, a dream team of people, this is your chance to make a real impact.Over here, we're processing enough milk to make 66 billion cups of tea every year. And we're so much more than just milk. This is the place to come for cream, butter, milk drinks and ingredients products (a lot, we know), all made from milk from over 1,000 supplying farmers in Britain.Why Müller?Milk flows through everything at Müller - from farm to factory to fridge. But the true impact comes from our people, in each and every corner of the business, working hard and as a team to put smiles on faces everywhere, making each day delicious for our shoppers.As the UK's most popular dairy brand, we're always striving to make a real difference for our planet, our partners and our people, making sure we're helping to create a more sustainable dairy future.We're growing to keep up with the millions of people reaching for our branded and private label products on shelves everywhere. Join a culture full of pace that's bold and entrepreneurial, with opportunities that are yours for the taking - and even enjoy every benefit and bonus to sweeten the deal.We're recruiting Ingredients Finance AnalystLocation: Market Drayton / Hybrid - 3 days on-site per week.Contract: Full-Time, PermanentHours: Monday-Friday (40 hours)Are you ready to unleash your potential and build an exciting career with Britian's most chosen dairy brand? Müller UK & Ireland, part of the renowned Unternehmensgruppe Theo Müller, invites you to apply for our IngredientsFinance Analyst position.As an Ingredients Finance Analyst, you will provide additional support to the finance and operations team during a period of transition on month end and weekly reporting activities. Benefits for the role:Competitive salary, generous annual bonus, Life Assurance, Health Care Cash Plan, 25 days holiday plus bank holidays (rising with service), Enhanced Maternity & Paternity Family Leave, Enhanced Bereavement Leave, Pension Employer Contribution Scheme (matched up to 8%), Exclusive access to Müller Rewards, offering a variety of online and in-store discounts and development opportunitiesIn this role the key responsibilities will include:The ingredients business unit is responsible for Butter, Powder, and Liquid products in order to make the best commercial decision of excess milk and cream on a 'make or sell' basis in light of prevailing commodity price conditions. This will provide support into the finance and operations teams responsible for this activity.You will provide month end support on:o Journal preparation and postingo Stock reconciliationso SAP uploads and report running/Costing runso Production report reviewso Accruals/prepaymentso Balance sheet reconciliationso Cost variance analysis and follow up reviews with other functional areaso Understanding material/production price varianceso Foreign exchange variances•Weekly and monthly raw material pricing adjustment administration and reconciliation•Support the existing finance analyst on weekly reporting and month end activities•Work with other Muller functions to ensure information inputted into Ingredients is provided, is accurate, and on-time.•Support preparation of month end Functional Pack as required.•Work with Operations team in order to ensure they understand their actual costs•Management reporting as requested by Financial Controller including:o Weekly Planning reporto Sales Analysiso Inventory reporting•Support the Financial Controller Ingredients and Management Accountant in delivering all financial reports accurately and on time.Key skills & experience for the Ingredients Finance Analyst: -•Part qualified CIMA/ACCA or working towards qualification.•Experience in an FMCG environment is beneficial.•Good relationship building and communication skills.•Good Excel skills.•Analytical problem solver with attention to detail.•Methodical but adaptable to business needs.•Tenacious.The ProcessIf you have the skills and experience in the above areas and would like to be considered for this role, please apply ! Read Less

Senior Pricing Analyst£40,000 - £45,000 dependent on experience PermanentFolkestone/London HybridAs a Senior Pricing Analyst, you will be managing Sagas street pricing to support the delivery of the insurance strategy, customer outcomes and contribution to the achievement of the overall P&L for Saga Services (SSL) click apply for full job details Read Less

Business Analyst

Position Description
At CGI, we empower Business Analysts to shape high-impact solutions that transform how our clients work and deliver value. In this role, you will play a pivotal part in defining problem statements, shaping solution pathways, and driving insight-led product delivery across diverse sectors. You'll collaborate closely with clients and development teams to turn complex challenges into meaningful outcomes, contributing to projects that influence real-world change. Here, you'll be encouraged to take ownership of your work, think creatively to unlock new possibilities, and thrive within a supportive community that enables you to grow your career with purpose.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go.

Your future duties and responsibilities
In this role, you will collaborate closely with clients and delivery teams to understand business problems, shape clear solution requirements, and guide the development of high-quality products. You'll turn insights into action, working with diverse stakeholders to build shared understanding, manage evolving priorities, and drive effective delivery. You'll work with autonomy while contributing creatively to project direction, supported by a team committed to helping you grow.

You will engage directly with users and senior stakeholders, translate findings into actionable backlogs, and help ensure each iteration delivers genuine value. Your work will influence strategic decisions and contribute to seamless delivery across multiple projects.

Key responsibilities:

Lead & Innovate: Define project scope, shape solution requirements, and champion user-centred thinking

Develop & Deliver: Manage and refine product backlogs to drive iterative delivery

Collaborate & Clarify: Facilitate discussions to build shared understanding and resolve complex problems

Optimise & Align: Gather insights, analyse requirements, and translate findings into clear, consumable outputs

Support & Adapt: Work flexibly across roles where needed to maintain delivery momentum

Influence & Engage: Build strong relationships with stakeholders at all levels

Required qualifications to be successful in this role
To be successful in this role, you should bring experience in business analysis within agile environments, with strong communication, problem-solving, and stakeholder-engagement skills. You will demonstrate the ability to elicit requirements, think holistically, and collaborate effectively across multidisciplinary teams.

Essential qualifications:

Experience in requirements elicitation, analysis, and documentation

Strong stakeholder-management and communication skills

Proven ability to prioritise work and manage backlogs

Experience working in agile delivery environments

Ability to translate complex information into clear, actionable outputs

A flexible and resilient approach to changing priorities

Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team-one of the largest IT and business consulting services firms in the world. Read Less

Our client is a well established London market insurer This role is a Fixed Term Contract for 12 months The company have a hybrid working model The successful candidate will have DUA experience Responsibilities will include:Managing binding authorities and DCAs, specialising in operating the Delegated Authority audit processes, taking responsibility for analysis and audits, and ensuring that Cover click apply for full job details Read Less

Senior Underwriting Operations Analysts primary responsibility is to oversee the Consortia Underwriting Operations team to deliver centralised operational support to Underwriting teams by ensuring administrative tasks are completed efficiently, accurately and within defined timelines throughout the policy lifecycle. Oversee the daily operations of the Consortia Underwriting Operations team, provid click apply for full job details Read Less

Livestock Buyer/Analyst - PigsLocation: Uxbridge, London
Contract: Permanent, Full-Time
Working Pattern: 5 days office-based (no remote or hybrid working)PurposeThe role of Livestock Buyer/analyst - Pigs will be responsible for managing the procurement of quality pigs from farms and suppliers across the UK for our abattoirs' click apply for full job details Read Less

Title: Risk Analyst Location: Hybrid - 3 days ideally onsite at Swindon, UK Pay Rate: Depends on Experience Type: 4-6 Months Contract INSIDE IR35 Description: Can work out of either Swindon, Bristol or Cardiff offices (min 3 days a week in office) click apply for full job details Read Less

Risk AnalystLocation:Swindon, Bristol, or Cardiff (min. 3 days/week in office)Rate:£450 per dayUmbrellaContract Length:4-6 months (initially)IR35 Status:Inside IR35Shape the Future of Britain's Rail Infrastructure click apply for full job details Read Less

About the RoleJoin the Commodities Risk & Pricing team, building and owning the risk and pricing libraries that underpin PnL and risk across the business. You’ll design and implement core vanilla models and products, partnering directly with traders and structurers in a front-office, high-impact role. What You’ll Do Build and maintain core vanilla pricing models for commodities Own risk and pricing libraries used firm-wide Partner with trading and structuring teams on live transactions Ensure models are robust, accurate, and production-ready Hard Requirements Senior front-office QR/QD experience (commodities preferred; open to other asset classes) Proven track record in pricing model development and ownership Strong programming skills (e.g. C++, Python) Commercial mindset and ability to work directly with risk takers Minimum MSc, ideally PhD, in Mathematics or a quantitative field 5+ years’ experience as a VP / ED in a Tier-1 investment bank or a strong buy-side firm Skills (in order of priority) OTC product development experience Strong quantitative skills Need to be able to face off to senior stakeholders across the business Commodities experience is ideal, but they will hire from other backgrounds Whilst we carefully review all applications, to all jobs, due to the high volume of applications we receive it is not possible to respond to those who have not been successful. Read Less

AdvertWorking within the Education Department, the post holder is responsible for the data collation, quality assurance and analysis of Early Learning and Childcare (ELC) related service management and educational attainment data. Working with senior officers from the Council’s Education and Environment Departments, the post holder will be responsible for the production, quality assurance and analysis of current and projected roll analysis for the education estate, in support of the Council’s Local Development Plan 3 aspirations. This post is considered Regulated Work with Children, under the Protection of Vulnerable Groups (Scotland) Act 2007. It is an offence therefore to apply if you are barred from working with children. In addition to this, if you have lived or worked in any country outside the UK in the past 10 years, there may be a requirement for an overseas police check. East Renfrewshire Council has launched a new 15 year Community Planning Partnership vision called ‘A Place to Grow’. Please follow this link Read Less

Are you a detail-oriented individual with a passion for research and a good understanding of national and local geography? This freelance opportunity allows you to work at your own pace and from the comfort of your own home.A Day in the Life of an Online Data Analyst:In this role, you will be working on a project aimed at enhancing the content and quality of digital maps that are used by millions of people worldwideCompleting research and evaluation tasks in a web-based environment such as verifying and comparing data, and determining the relevance and accuracy of information.Join us today and be part of a dynamic and innovative team that is making a difference in the world!TELUS Digital AI CommunityOur global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and make an impact supporting the machine learning models of some of the world’s largest brands.Qualification pathNo previous professional experience is required to apply to this role, however, working on this project will require you to pass the basic requirements and go through a standard assessment process. This is a part-time long-term project and your work will be subject to our standard quality assurance checks during the term of this agreement. Basic RequirementsFull Professional Proficiency in Latvian and English languageBeing a resident in The United Kingdom or the last 2 consecutive years and having familiarity with current and historical business, media, sport, news, social media, and cultural affairs in The United KingdomAbility to follow guidelines and conduct online research using search engines, online maps, and website informationFlexibility to work across a diverse set of task types, including maps, news, audio tasks, and relevanceDaily access to a broadband internet connection, computer, and relevant softwareAssessmentIn order to be hired into the program, you’ll take an open book qualification exam that will determine your suitability for the position and complete ID verification. Our team will provide you with guidelines and learning materials before your qualification exam. You will be required to complete the exam in a specific timeframe but at your convenience.Equal OpportunityAll qualified applicants will receive consideration for a contractual relationship without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. At TELUS Digital AI, we are proud to offer equal opportunities and are committed to creating a diverse and inclusive community. All aspects of selection are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.You may also confirm your interest and send your CV directly via email to with the subject line: Application for [Job Title] – (Site Name), to ensure your application is promptly received and reviewed. Read Less

Join us as a Cyber Analyst, to help strengthen our organization's cyber resilience and safeguard critical business operations. This role sits within our Cyber Security team, which is responsible for overseeing cyber risks, responding to incidents, and ensuring our risk posture remains robust. You will play a key part in coordinating cyber security incidents, assessing and improving risk posture, and supporting the business in maintaining continuity and compliance.

To be successful as a Cyber Analyst, you should have experience with:

Driving cyber risk effectively across diverse environments.Coordinating cyber security incident responses with precision and clarity.Assessing and improving the organization's overall cyber risk posture.Building trusted relationships and influencing stakeholders to ensure alignment and accountability across teams.

Some other highly valued skills may include:

Validating and enhancing business continuity plans.Preparing and delivering audit requirements.Tracking and resolving cyber security issues related to third-party suppliers.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role will be based in Knutsford.

Purpose of the role

To provide a primary liaison service between the business, technology, and security functions. In order to ensure the confidentiality, integrity and availability of information, and support the mitigation of security risk.

Accountabilities
Collaboration with stakeholders to understand their security requirements in business processes and IT projects, to enhance overall risk management.Execution of risk assessments to identify and prioritise potential cybersecurity threats that could impact the banks operations and data and guide the implementation of mitigation strategies and communicate findings to relevant findings to relevant senior stakeholders.Collaboration with business units to develop and implement security policies and procedures for the banks operations aligned to the risk management framework.Management of the implementation, testing and monitoring of security controls across the banks IT systems to ensure the effectiveness of controls and mitigation of risk.Execution of training content and sessions to educate employees, enhance cybersecurity awareness and provide guidance on safe online practices.Management of complex cybersecurity incidents by collaborating with IT teams and response experts to effectively resolve cases through analysis, expertise support and project supervision.Identification of emerging cybersecurity trends, threats, and new technologies to address potential risks by advocating the adoption of new security solutions.
Vice President Expectations
To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others..OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.Manage and mitigate risks through assessment, in support of the control and governance agenda.Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.Adopt and include the outcomes of extensive research in problem solving processes.Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave. Read Less

Description JOB TITLE:Senior Data Analyst (FTC)SALARY:From £39,825LOCATION(S): Halifax, Birmingham, Bristol, Chester, Leeds or ManchesterHOURS:Full timeWORKING PATTERN:Hybrid, 40% (or two days) in an office site*This is a 12 month fixed term contract opportunity*About the roleThe Homes Commercial Team is at the forefront of supporting our customers with their mortgage needs and managing the UK's largest mortgage portfolio. We handle the pricing of over £80 billion of mortgages annually across the brands Halifax, Lloyds, Scottish Widows, and Birmingham Midshires brands!As a Senior Data Analyst, you'll play a crucial role in delivering high quality data, tooling, analytics and execution capabilities that drive the commercial performance and strategic objectives of our Homes business.You'll work closely with senior leaders to support their vision and goals, ensuring our capabilities evolve to meet the needs of our customers.Influencing and collaboration is a key element of the team’s work and you’ll work closely with a wide variety of cross-functional teams across the Bank.Are you passionate about making a real impact, using your technical skills to drive transformation? Then join us now!What will I be doing?Supporting the delivery of data, analytics, and insight capabilities that contribute to the commercial performance and strategic direction of the Homes business.Assisting in the implementation and maintenance of data management, controls, and governance, helping to ensure risk is minimised and compliance with Group standards is upheld.Acting as a champion for change, contributing ideas and identifying opportunities to improve our data, analytics, tooling, and ways of working.Working collaboratively with technical and non-technical colleagues to understand business needs and help deliver aligned, impactful outcomes.Why Lloyds Banking GroupWe’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.What you’ll needA passion for continuous improvement and transformation, with experience in developing solutions using a variety of analytical tools.Proficiency in SQL, Python, and Power BI—experience with GCP native tools is a bonus but not essential.An interest in developing future-focused skills, supporting cross-team learning and collaboration.A proactive and adaptable mindset, with the ability to solve problems and contribute to change in a dynamic environment.Strong communication skills, with the confidence to support storytelling, influence outcomes, and work effectively across diverse teams.Familiarity with Agile principles and tools like Jira is desirable.Experience in Mortgages and/or Pricing Analysis is helpful, though not required.About us
If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities, and grow with purpose.

About working for us
Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals for diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package which includesA generous pension contribution of up to 15%An annual bonus award, subject to Group performanceShare schemes including free sharesBenefits you can adapt to your lifestyle, such as discounted shopping28 day’s holidays, with bank holidays on topA range of well-being initiatives, and generous parental leave policies
Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. Read Less

About The Role Support Analyst - CRM  Location: Flexible, (Hybrid) with a requirement to attend the Salford office once per month  Salary: £, to £, per annum Hours: per week  Contract: Permanent Could you play a critical role in ensuring the smooth operation, optimisation, and strategic use of the HubSpot platform across Marketing, Digital, Data, Sales, and Service teams? 

Could you, by staying ahead of platform developments and aligning technical solutions with team needs, help drive efficiency, insight, and impact in Red Cross Training? What will a day in the life of a Support Analyst - CRM (Client Relationship Manager) involve? Monitor system performance and alerts to detect anomalies or disruptions. Investigate and triage reported errors or unexpected behaviour within HubSpot. Design and implement automated workflows tailored to team-specific needs. Collaborate with stakeholders to gather requirements and map processes. Test and validate workflows to ensure accuracy and reliability. Oversee data entry standards and enforce data hygiene protocols. Perform regular audits to identify and correct inconsistencies or duplicates. Monitor HubSpot product updates and assess relevance to internal operations. Implement new features and tools to improve user experience and system efficiency.  To be a successful Support Analyst - CRM, what will you need? Skilled in HubSpot CRM & optimising workflows expertise System troubleshooting to diagnose & error resolution Strong understanding of HubSpot data structure & property management Customer data hygiene & governance. Proven experience of implementing HubSpot product updates & functionalities Experience of cross-team collaboration & process mapping to support technical solutions Managing HubSpot integrations (APIs) connecting to other platforms Supporting GDPR & Data Privacy Compliance  Understanding lists and data segmentation Interested? The closing date for applications is on Thursday the th of December . With interviews commencing the week beginning the th of January .
In return for your commitment and expertise, you’ll get:
Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing. Holidays:  days annual leave (including bank holidays) + option to buy extra days. Pension scheme: Up to % contributory pension. Learning & Development: A range of career & learning opportunities. Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.. Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App. CycleWork: Lease a bicycle through the scheme. We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.
At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders Read Less

Position: Legal Operations Business Analyst (6-Month Fixed-Term) LondonAbout the Opportunity Our client, a leading organisation in the legal/professional services sector, is seeking a Legal Operations Business Analyst to join their London team on a six-month fixed-term contract. We are supporting them in finding a candidate who will thrive in this dynamic and analytical role. This is a unique opportunity to work closely with a diverse group of Legal Operations Business Partners, leveraging data to enhance the consultative model deployed across the organisation. The role blends data analysis with commercial insight to provide actionable insights that support key decision-making processes. Key Responsibilities Collaborate with business stakeholders and the Legal Operations team to understand challenges and requirements. Manage projects effectively, from scoping through to delivery, ensuring outputs meet briefs. Gather and consolidate data from primary and secondary sources in a structured manner. Conduct detailed data analysis and develop models to generate actionable business insights. Present findings clearly to a broad range of stakeholders, including senior leadership. Identify trends across multiple datasets to support project solutions. Provide technical guidance, best practice recommendations, and training to team members. Conduct strategic analysis to support financial reporting and track project progress. Communicate effectively with stakeholders to ensure alignment and clarity. Candidate Profile We are looking for professionals with experience in legal or professional services environments who understand partnership-driven cultures. The ideal candidate will have: Proven Business Analyst experience in a commercial setting. Ability to establish credible relationships at all levels of seniority. Strong analytical and solution-oriented mindset. Capability to translate objectives into tangible outputs that meet business needs. Confidence in managing diverse stakeholders diplomatically. Skill in communicating value, benefits, and results to drive engagement. Project management experience, with understanding of human and behavioural factors. Comfort advising, consulting, and influencing across situations. Adaptability and confidence in navigating uncertainty. Process mapping experience (advantageous). Strong prioritisation skills during high-demand periods. Collaborative approach, excellent multitasking ability, and attention to detail. Education & Qualifications Degree or equivalent. Technical Skills Proficiency in Microsoft Office (Word, Outlook, PowerPoint). Advanced skills in data analysis and visualisation, including Excel and Power BI. Experience with process mapping tools, such as Visio, is a plus. Excellent written, verbal, and presentation skills. Commercial Skills Strong commercial acumen and financial awareness. Benefits Our client offers a flexible and rewarding benefits package, including: Competitive base salary, reviewed annually. Hybrid working arrangements. Generous bonus scheme. Up to 25 days annual leave (rising to 28 with service). Holiday exchange scheme. Private medical insurance. Enhanced parental leave. Reasonable adjustments and support for employees with disabilities, in line with the Equality Act 2010. Read Less

Description JOB TITLE: Audit Analyst - Quantitative, Actuarial & AI ModelsSALARY: £59,742 - £73,000LOCATION(S): London, Edinburgh or BristolHOURS: Full TimeWORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our hub locations.About this opportunityAn opportunity to join the Models Audit team within Group Audit, focusing on risk modelling, capital assessment, and actuarial techniques across insurance and banking businesses. The role delivers high-quality, risk-based audits by leveraging a deep understanding of business strategy, controls, and risks to provide independent assurance on the effectiveness of controls.Key Responsibilities:Contribute to the delivery of the audit plan, supporting portfolio leads by project managing individual audits.Support control testing and identify areas of concern, articulating the potential impact to senior management.Build meaningful stakeholder relationships and develop a professional network.Proactively suggest and deliver improvements to current audit processes.Research industry best practice and regulatory hot topics to analyse key themes and external trends.Role model Group values and behaviours.Share timely, direct, and effective feedback that contributes to the successful delivery of the audit plan.Why Lloyds Banking Group Like the modern Britain we serve, we are evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We are growing with purpose. Join us on our journey and be part of it!Essential Skills & Experience:Advanced degree in Mathematics, Statistics, or another highly numerate subject.Strong knowledge of model risk management and the model life cycle, including associated risks.Experience in auditing models, sound knowledge of audit methodology, and understanding of control frameworks.Modelling experience (development or validation) in areas such as Trade Pricing Models, Traded Market Risk Models (VAR, IRC, FRTB), Portfolio Models, Counterparty Credit Risk Models, XVA Models, Margin Models, Economic Capital Models, Valuation and Reserve Models.Understanding of regulations relevant to Insurance (Solvency UK) and Banking (PRA Rulebook, CRD IV, CRR, Basel, SS1/23, etc.).Ability to deliver risk and control assurance activity that is timely, impactful, insightful, and valued by stakeholders, underpinned by a strong understanding of effective model risk management and governance.Ability to understand and interpret Group and Business Unit Strategy and connect audit delivery and business monitoring insights to such strategies at the macro level.Ability to analyse, understand, and communicate data as information, and to use data to drive effective audit outcomes.Ability to prioritise work effectively to ensure timely and valuable delivery.Experience working with coding languages such as Python, auditing or reviewing AI/ML models for fairness, explainability, bias and performance.About working for usOur focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know.We also offer a wide-ranging benefits package, which includes:A generous pension contribution of up to 15%An annual performance-related bonusShare schemes including free sharesBenefits you can adapt to your lifestyle, such as discounted shopping30 days’ holiday, with bank holidays on topA range of wellbeing initiatives and generous parental leave policiesIf you are excited by the thought of becoming part of our team, get in touch. We would love to hear from you!At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. Read Less

Role Overview and PurposeThe 2nd Line IT Support Analyst is responsible for delivering high-quality second-line technical support to Voyage Care staff across the organisation. The post holder will respond promptly to support requests, providing regular updates to users to keep them informed of ticket progress. The successful candidate will contribute as a key member of the team, attending the office two to three times per week as required.This role is responsible for managing ticket escalations from the 1st Line Support team, providing assistance with hardware, software, and infrastructure queries that require a higher level of technical expertise. The post holder is expected to draw on their knowledge and experience to thoroughly troubleshoot and resolve these issues wherever possible. If a problem cannot be remedied at this stage, the analyst is responsible for escalating the ticket to the engineering teams, making certain that all appropriate troubleshooting steps have been completed. Detailed documentation of all actions taken and findings is required, ensuring that subsequent teams have comprehensive information to facilitate a swift resolution. Additionally, the analyst will contribute to service improvement initiatives, such as managing support queues and identifying opportunities for process enhancements on designated days.Professional development is highly encouraged at Voyage Care. The successful applicant will be expected to further their knowledge of the Azure platform and participate in meetings with other business units to gain a deeper understanding of various operational roles and daily tasks.Key ResponsibilitiesDeliver high-quality second-line technical support to staff, ensuring prompt responses and regular updates on ticket progress.Manage ticket escalations from the 1st Line Support team, applying advanced technical knowledge to troubleshoot and resolve hardware, software, and infrastructure issues.Escalate unresolved Incident s and Problems to engineering teams, ensuring all troubleshooting steps are thoroughly documented for efficient handover.Provide technical assistance both remotely and on-site, including the installation and maintenance of hardware and software.Maintain and support IT infrastructure, such as PCs, laptops, printers etc. ensuring systems are operating optimally.Accurately log support calls and document fixes within the helpdesk ticketing system for future reference.Liaise with 3rd line support, infrastructure teams, and external suppliers to resolve complex or specialised technical issues.Proactively identify and report potential IT and cybersecurity risks to minimise organisational impact.Contribute to service improvement initiatives by managing support queues and suggesting process enhancements.Create and maintain knowledge articles to support the ongoing development of the service desk knowledge library.Participate in meetings with other business units to enhance understanding of operational roles and support professional developmentSkills, Experience and QualificationsPrevious experience in a 2nd line IT support or similar technical support role within a service desk environment.Strong understanding of computer hardware, operating systems (including Windows 10/11), and common software applications.Experience managing user accounts and permissions in Active Directory and Entra ID.Using remote support tools and ticketing systems for logging and tracking incidents.Ability to diagnose and resolve more complex incidents that have been escalated from 1st line support.Knowledge of networking concepts such as TCP/IP, DNS, DHCP, and VPN connectivity.Awareness of cybersecurity best practices and procedures for identifying and escalating risks.IT certifications (e.g., CompTIA A+, Microsoft Certs) are desirable but not essential.Strong organisational skills and the ability to prioritise workload.Essential AttributesTechnical Proficiency: Strong skills in troubleshooting hardware, software, and network issues. Customer Service Skills: Ability to interact professionally and efficiently with users, acting as an internal customer. Documentation: Ability to clearly document technical issues and resolutions. Problem-Solving: Taking ownership of user problems and performing technical diagnosis to find effective solutions. Excellent communication and interpersonal skills for liaising with users and technical teams.
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Role Overview and PurposeThe 2nd Line IT Support Analyst is responsible for delivering high-quality second-line technical support to Voyage Care staff across the organisation. The post holder will respond promptly to support requests, providing regular updates to users to keep them informed of ticket progress. The successful candidate will contribute as a key member of the team, attending the office two to three times per week as required.This role is responsible for managing ticket escalations from the 1st Line Support team, providing assistance with hardware, software, and infrastructure queries that require a higher level of technical expertise. The post holder is expected to draw on their knowledge and experience to thoroughly troubleshoot and resolve these issues wherever possible. If a problem cannot be remedied at this stage, the analyst is responsible for escalating the ticket to the engineering teams, making certain that all appropriate troubleshooting steps have been completed. Detailed documentation of all actions taken and findings is required, ensuring that subsequent teams have comprehensive information to facilitate a swift resolution. Additionally, the analyst will contribute to service improvement initiatives, such as managing support queues and identifying opportunities for process enhancements on designated days.Professional development is highly encouraged at Voyage Care. The successful applicant will be expected to further their knowledge of the Azure platform and participate in meetings with other business units to gain a deeper understanding of various operational roles and daily tasks.Key ResponsibilitiesDeliver high-quality second-line technical support to staff, ensuring prompt responses and regular updates on ticket progress.Manage ticket escalations from the 1st Line Support team, applying advanced technical knowledge to troubleshoot and resolve hardware, software, and infrastructure issues.Escalate unresolved Incident s and Problems to engineering teams, ensuring all troubleshooting steps are thoroughly documented for efficient handover.Provide technical assistance both remotely and on-site, including the installation and maintenance of hardware and software.Maintain and support IT infrastructure, such as PCs, laptops, printers etc. ensuring systems are operating optimally.Accurately log support calls and document fixes within the helpdesk ticketing system for future reference.Liaise with 3rd line support, infrastructure teams, and external suppliers to resolve complex or specialised technical issues.Proactively identify and report potential IT and cybersecurity risks to minimise organisational impact.Contribute to service improvement initiatives by managing support queues and suggesting process enhancements.Create and maintain knowledge articles to support the ongoing development of the service desk knowledge library.Participate in meetings with other business units to enhance understanding of operational roles and support professional developmentSkills, Experience and QualificationsPrevious experience in a 2nd line IT support or similar technical support role within a service desk environment.Strong understanding of computer hardware, operating systems (including Windows 10/11), and common software applications.Experience managing user accounts and permissions in Active Directory and Entra ID.Using remote support tools and ticketing systems for logging and tracking incidents.Ability to diagnose and resolve more complex incidents that have been escalated from 1st line support.Knowledge of networking concepts such as TCP/IP, DNS, DHCP, and VPN connectivity.Awareness of cybersecurity best practices and procedures for identifying and escalating risks.IT certifications (e.g., CompTIA A+, Microsoft Certs) are desirable but not essential.Strong organisational skills and the ability to prioritise workload.Essential AttributesTechnical Proficiency: Strong skills in troubleshooting hardware, software, and network issues. Customer Service Skills: Ability to interact professionally and efficiently with users, acting as an internal customer. Documentation: Ability to clearly document technical issues and resolutions. Problem-Solving: Taking ownership of user problems and performing technical diagnosis to find effective solutions. Excellent communication and interpersonal skills for liaising with users and technical teams.
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Data Analyst Job Number: 557018 Closing at: Dec 16 2025 - 23:55 GMT Base Location: Glasgow or Eurocentral Glasgow-Motherwell Salary: £38,966 - £45,905 + a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent | Full Time | options available The role The Procurement & Commercial (P&C) function is on a journey to become a leader in data-driven decision-making. Our goal is to embed trusted, intelligent, and connected data services into everyday workflows enabling smarter, faster and more sustainable operations. The Data & Insights team plays a pivotal role in this transformation. We've already delivered high-impact initiatives like the DataHub (our central reporting & insights platform), a comprehensive data governance programme and launched AI solutions to business challenges. To scale our impact and meet growing demand from our users, we're expanding our team. You will Deliver tailored insights through dashboards, KPIs and ad hoc analysis that support strategic sourcing, supplier management, and commercial performance. Collaborate with stakeholders across Procurement, Commercial and IT teams to understand user needs and translate them into data solutions. Support delivery of the DataHub roadmap, including the rollout of tailored role-focused dashboards and integration of external data and intelligence sources. Contribute to data governance, helping improve data quality, stewardship and metadata management across procurement domains. Design, manage, and optimise data workflows in Databricks, building and maintaining robust data catalogues and scalable, automated pipelines that enable reporting, analytics, and advanced insights across the entire procurement lifecycle. Enable a data-driven culture by supporting literacy initiatives and acting as a trusted partner to users across the department. You have We’re looking for individuals who combine technical capability with strong business acumen and a collaborative mindset: Excellent communication skills with proven ability to engage stakeholders effectively. Strong experience in data analysis, reporting, and business intelligence using tools like Power BI and Excel. Skilled in Python and SQL for data transformation and handling large datasets. Ability to translate complex data into clear insights and compelling data stories. Knowledge of data governance, quality management and a creative problem-solving approach. About SSE SSE has a bold ambition – to be a leading energy company in a net zero world. We're investing around £10 million a day in homegrown energy to help power a cleaner, more secure future. Our investment will see us build the world's largest offshore wind farm and transform the grid to deliver greener electricity to millions. Our Procurement & Commercial teams help us get the best service and value from partners, while ensuring suppliers meet compliance, contractual and business obligations. Flexible benefits to fit your life Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave. Work with an equal opportunity employer SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact / 01738 344763 to discuss how we can support you. We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry. Ready to apply? Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work. #LI-FT1 #LI-Hybrid Read Less

Description JOB TITLE: Lead Tactical Analyst
LOCATION: Edinburgh/Leeds & HalifaxSALARY: £39,825 - £44,250HOURS: Full-time
WORKING PATTERN: Hybrid where at least two days, or 40% of our time, is spent in the office.About this opportunityWorkforce Planning play an important role in supporting the delivery of the Group’s purpose by ensuring the operational, customer facing teams have the right people, in the right place, at the right time, to deliver the best possible customer experience.Our purpose is to influence efficient and effective customer experience through trusted judgement, analysis and insight. Building relationships with internal customers and colleagues (operational leadership / finance / data and commercial teams) is key to our success along with the ability to ensure data driven forecasts and insights are accurate, clear and appropriate.We're looking for a Lead Tactical Analyst to join our team in Insurance, Pensions & Investments (IP&I) to support planning our operational, customer facing teams. You should be numerate, proactive, possess excellent accuracy and decision-making skills and be able to handle multiple deliverables whilst managing/meeting expectations individually and with your team.The role is hybrid and Edinburgh/Leeds/Halifax based as working closely with our operational teams is essential. This is a full-time role of 35 hours per week.Applications are encouraged from candidates with knowledge of statistics & analytics, workforce planning and with a knowledge of financial services particularly IP&I products desired.About UsInsurance, Pensions & Investments (IP&I) help personal and business customers with their long-term protection, retirement, and investment needs.Within IP&I Chief Operating Office (COO) our primary focus is our customers and colleagues. We're passionate about making a difference whilst keeping the customer at the heart of everything we do. We're committed to improving customer experience, simplifying our business and making IP&I COO a great place to work for our colleagues.What you’ll needWe understand no one can be an expert in every aspect of the role, what we're specifically looking for is:Numeracy skillsStrong collaboration skillsSimplify and translate sophisticated thoughts to engage a senior audience, both through written and verbal/face to face presentationAnalytical curiosity (interpret data and provide recommendations)A problem-solving approachA positive and professional mannerCoaching and developing colleaguesDrive, passion and enthusiasmA willingness to learn and confidence in your own abilityExcellent Excel, Power BI, Power Query and PowerPoint skills (desired)
The role will involve:Leading meetings with various levels and groups of colleagues up to Head of Function levelIdentifying trends with and analysing data to provide recommendationsSupporting your team to grow and develop, ensuring delivery in line with goalsCompleting ‘what if’ assessments to understand the impact of changing requirements upon the customer facing teamsTaking a lead role in operational resilience and tactical business actions to deliver a brilliant customer experienceUtilising tools to maximise capability and utilisation and leadership of best practice in AI forecastingLooking for opportunities to enhance own skills and knowledge within your team and the departmentIdentifying areas of improvement to processes and serviceOwning specific tasks and take these through to completionAbout working for us Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed tocreating an environment in which everyone can thrive, learn and develop.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you needWe also offer a wide-ranging benefits package, which includes: • A generous pension contribution of up to 15%• An annual performance-related bonus• Share schemes including free shares• Benefits you can adapt to your lifestyle, such as discounted shopping• 28 days’ holiday, with bank holidays on top• A range of wellbeing initiatives and generous parental leave policiesWant to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey!!This advertisement may close earlier than the stated deadline if we receive a high volume of applications. To ensure your application is considered, we encourage you to apply as soon as possible.At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. Read Less

Job Spec:
AVP Business Analyst - CLM Transformation (Inside IR35)
Client: Confidential (Tier 1 Bank)
Location: London
Workplace type (Hybrid, Onsite, Remote): 3 to 4 days a week in office

This is an exciting opportunity to join Deloitte Operations for an engagement with one of our top tier banking clients
 
The Business Analyst will play a crucial role in supporting the design, analysis, and implementation phases of the Client Lifecycle Management (CLM) Transformation Programme. Working closely with the Project Manager and various stakeholders, the BA will be responsible for defining detailed business requirements, mapping processes, and ensuring the successful deployment of the OBKYC workflow solution.
Key Responsibilities:
Analyse, and document detailed business requirements for the OBKYC solution
Actively support the agile implementation and deployment of the OBKYC solution, assisting with pre-requisites and system readiness.
Contribute to data mapping and cleansing for client data migration. Provide analytical support for the CLM Target Operating Model (TOM) rollout
Facilitate workshops and communicate complex information effectively to business users, technology teams, and other stakeholders
Essential Skills & Experience:
Proven Business Analyst experience in complex transformation programmes, preferably within financial services, with strong analytical, process mapping and user story writing skills.
Solid understanding of Client Lifecycle Management (CLM) and Know Your Customer (KYC) processes, regulations, and best practices
In-depth knowledge of Private Banking operations, client segments, and high-net-worth client servicing.
Familiarity with agile delivery methodologies.
Excellent verbal and written communication, presentation, and facilitation skills.



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This role is within Thames Water Commercial which is an excellent development opportunity and will suit candidates with some relevant commercial experience and a strong numerical background. Opportunity to move into the wider business at Thames Water is actively encouraged, and those joining analytical positions are seen as a great talent pool to other business streams.

You will be joining at a time when the entire Water industry is transforming towards a more competitive market - the biggest change since privatisation

What you’ll be doing as a Commercial Business AnalystObtaining, cleansing and analysing large data files to provide insight on our historical spend as well as identifying opportunities in cost and operational efficiency. As part of this process, using the historical data, you may also be required to provide information on our future demand.Attending stakeholder meetings and presenting your findings in front of the stakeholder groupWith support from the project team, develop appropriate commercial models and pricing templates/ bid sheets for each sourcing initiative, either by using existing templates or creating new models.Supporting the development of sourcing recommendations by providing commercial analysis of final costs versus budgets and baseline outlined in the sourcing strategy and evidencing what additional business value has been enabled.Regularly engaging with stakeholders to elicit information and define the scope of analysisProviding support to internal and external (supplier) meetings to explain data analysis as requested.Support the Analytics team to promote and embed our technology through championing our systems and running training sessions for the Commercial and wider business.
Base location – Hybrid – Clear Water Court Reading.

36 hours a week.

What you should bring to the role

To thrive in this role, the essential criteria you’ll need is:Degree in a numerical field such as Accountancy, Business Degree, Mathematics or equivalent.Extensive experience in a previous organisation in a similar role.Experience with Power BI.hold strong communication/stakeholder engagement skills, and be able to prioritise/multitask to produce required deliverables efficiently.have a good understanding of a commercial business and experience in the relevant functional area.Advanced knowledge of Visual Basic to be able to create macros.
What’s in it for you?Competitive salary.Annual Leave - 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)Performance-related pay plan directly linked to company performance measures and targets.Generous Pension Scheme through AON.Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we
can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment. Read Less

Senior Business Analyst
Role Description Allianz Specialty have an exciting opportunity for a Senior Business Analyst to join our team working on a hybrid basis out of our Ditton Park office. You will be part of the Allianz Specialty Team, looking after the Pet Insurance . As one of our Senior Business Analysts, you’ll play a lead role in organisational change by using specialised business analysis, change management skills and disciplined business analysis approaches. This is achieved through repeated deliveries and/or specialist area of knowledge. You will work across many functional domains, with stakeholders at many levels up to board level. Salary: Circa £60,000 circa £60,000 Location: Slough, Datchet Ditton Park Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package Key Accountabilities Works with a series of stakeholders up to Exec and Board level in defining business visions and developing the strategies to meet these via strategic analyses, feasibility studies and business cases.Applies and develops analysis ways of working to any piece of change, driving continuous improvement.Defining and implementing the business analysis approach to be applied, for the analysis activities required on the programme, project or initiative. Ensuring that all activities align with change governance and quality standards.Supports the development, systems testing, user acceptance testing and implementation of solutions by working closely with solution partners, suppliers, and business stakeholders.Mentors and coaches others in the business analysis profession.Learns from previous experience and understands how benefits have been delivered by participating in post-implementation reviews, lessons learned sessions and knowledge share/peer reviews.Makes a significant contribution to the continuous learning of the profession of the role. Technical Skills Expertise in defining and leading business analysis approaches within Waterfall and Agile methodologies from change and systems development perspectives.Expertise in the application of recognised industry standard modelling techniques, including data modelling and BPMN.Experience and knowledge of change lifecycle concepts used to plan, develop, implement, operate and maintain change. Essential Skills Understanding of key drivers for change.Experience or demonstrable knowledge of the insurance industry including products, services and differing business models.High degree of organisation, task planning and time management.Extensive experience of different project methods (often within the same initiative) and how these impact the work a business analyst carries out.Experience of working in a business analysis role on a number of high complexity change initiatives, where multi-faceted change is being carried out across information, technology, people, organisation and process.Has an extensive appreciation of the wider field of IT systems (architecture, hardware and software), their use in relevant business processes and how they are implemented to meet business objectives.Excellent communication skills – verbal and written – and understanding of tools used to support change management and software development.Extensive experience of planning and facilitating workshops of large size and complexity. Is able to initiate medium to large pieces of change.Able to undertake business analysis in a multi-faceted change environment, involving information, technology, people, process and organisation change.Able to work in any functional domain, rapidly gaining an understanding of the business area, stakeholders and business needs. Desirable Skills Leadership, mentoring and coaching others within the profession.Experience influencing and managing stakeholders up to board level.Extensive experience working with remote/offshore/third party teams What We Will Offer You Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including: Flexible buy/sell holiday optionsHybrid workingAnnual performance related bonusContributory pension schemeDevelopment daysA discount up to 50% on a range of insurance products including car, home and petRetail discounts Our Ways of Working Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us. Diversity & Inclusion At Allianz, we prioritize diversity and inclusion, demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer. We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success. We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements. Accessible Application for All As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role. Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications. Hr-recruitment@allianz.co.uk For any inquiries or to submit your application, please contact: Scott Burns We reserve the right to close the ad early if we reach enough applications. Closing date 21st December 2025 Join us - Let’s Care for Tomorrow. 87356 | Project Management | Professional | Non-Executive | Allianz UK | Full-Time | Permanent. Read Less

Legal Project Analyst - London Our client is seeking a Legal Project Analyst to join their London team in a newly created role focused on improving legal service delivery, optimising processes, and enhancing cross-team collaboration. This is a great opportunity for someone who enjoys problem-solving, working with data, and helping lawyers work smarter. The Role Work with teams across the business to understand needs, identify improvements, and streamline ways of working.Analyse data to provide insights that inform better processes and support project outcomes.Contribute to designing technical and process solutions and support their rollout and adoption.Build strong stakeholder relationships and communicate clearly at all levels.Support project governance, KPIs, and delivery against milestones.Gather feedback to refine and evolve implemented solutions. About You Experience in business analysis, change or transformation ideally within legal or professional services.Strong analytical, problem-solving and communication skills.Confident presenting and influencing stakeholders.Highly organised, able to manage multiple priorities and work well with ambiguity.Proficient with MS Office; strong Excel skills essential. Power BI and process-mapping tools (e.g., Visio) are a plus.Degree (or equivalent).Willing to travel to other UK offices and occasionally within Europe. What's on Offer Competitive salary + bonusHybrid workingPrivate medical insuranceUp to 28 days holiday with serviceHoliday exchange schemeEnhanced parental leaveFlexible, inclusive benefits and reasonable adjustments where needed Read Less

Excellent opportunity for a Service Desk Analyst to join a leading IT and Communications service provider in the South West. 
 
Job Title: Service Desk Analyst
Job Type: Permanent; Full Time
Salary: £25,000 - £30,000 
Location: Exeter
 
About the Service Desk Analyst role: 
Join a constantly growing team in a company that has clients across the UK and beyond with a penchant for progression. You will be working with clients on a daily basis, supporting their continued success via our ticketing platform and remote support software as well as regular visits to client premises. You will have a logical approach and attention to detail, be confident, highly organised, flexible, reliable and able to manage tasks and prioritise within tight deadlines.  

Key responsibilities of the Service Desk Analyst:
- Provide first line technical support to our customers via our ticketing platform, email, phone and remote support tools
- Diagnose and resolve common desktop, laptop, printer and basic networking issues
- Set up and configure new user accounts, devices and applications
- Assist with routine maintenance tasks, patching and monitoring
- Escalate more complex issues to senior engineers where appropriate
- Support small project tasks under the guidance of more senior team members
- Accurately document work, updates and solutions in our service desk system

Requirements of the Service Desk Analyst:
- Motivated team player with high standards of customer service
- Excellent analytical and problem-solving skills, with a strong attention to detail even when working under pressure.
- Methodical and able to approach complex problems logically
- Excellent written and verbal communication skills at all levels, both technical and non-technical audiences, including 3rd party vendor communications as part of a larger project team
- Aptitude for continuous learning and development, including self-directed study when appropriate
- You must be enthusiastic, inquisitive, presentable, confident & articulate with an excellent telephone manner
- Your own car and a clean driving licence would be advantageous (costs will be reimbursed)
- Degree-level or higher qualification in BSc Cyber Security, BSc Computer
Science, BSc Software Engineering, BSc Mathematics, MSc Cyber Security is desirable 
- Any relevant industry certifications
 
Must be able to demonstrate some of the following: 
- Knowledge of Microsoft operating systems ideally up to Windows Server 2025 and certainly Windows 11, including Active Directory and DNS
- Understanding of network topologies including wired / wireless, switching, security and VLANs.
- Implementation of networking upgrades desirable
- Experience of basic security hardening and penetration testing would be advantageous
- Experience of conducting audits e.g. asset management, cyber security etc.
- Experience with PowerShell for administration and automation
- Experience of supporting organisations to achieve Cyber Essentials / CE+ a distinct advantage
- Office 365 Administration. Office 365 migration experience desirable
- Azure Administration and migration experience
- Experience of server and workstation hardware builds, fault diagnosis and problem resolution
- Experience of a wide range of Endpoint Security solutions and managed mail security, including centralised management and monitoring
- Familiarity with patch management, configuration management and MDM solutions desirable
- Experience of the managed deployment of client applications and application migration
- Experience with SQL Server and SQL database administration and upgrades would be advantageous
- Familiarity with supporting all common end user software including Microsoft Office
- Experience of technical writing, documenting solutions or writing / designing training materials
- Experience with other scripting and programming languages e.g. Python, Go, Swift etc.
 
Benefits of the Service Desk Analyst: 
- Paid holidays + Bank Holidays
- Opportunities to progress Read Less

divpAt EY, we’re all in to shape your future with confidence. /ppWe’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. /ppJoin EY and help to build a better working world. /p/divdiv /divp ;text-align:center;background-color:white;;font-family:#39;Times New Roman#39;, serifspan style=font-family:arial, helvetica, sans-serifstrongspan ;color:#32363aBusiness Analyst - Business amp; Technical Analysis - Technology Consulting - Belfast/span/strong/span/pp ;background-color:white;;font-family:#39;Times New Roman#39;, serif /pp ;line-height:normal;;font-family:Calibri, sans-serifspan ;font-family:arial, helvetica, sans-serifAt EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. /span/pp ;line-height:normal;;font-family:Calibri, sans-serif /pp ;line-height:normal;;font-family:Calibri, sans-serifspan ;font-family:arial, helvetica, sans-serifEY have a number of career opportunities available, and we are interested in meeting candidates who are looking for a new challenge, one where you can develop your range of skills significantly. Be that a move out of industry into practice, or from within practice into advisory services. We are looking for future leaders with a genuine creative vision and the confidence to make it happen. Our opportunities will allow you to apply your expertise to a variety of projects whilst offering you excellent career progression opportunities./span/pp ;background-color:white;;font-family:#39;Times New Roman#39;, serif /pp ;background-color:white;;font-family:#39;Times New Roman#39;, serifspan style=font-family:arial, helvetica, sans-serifstrongspan ;color:#32363aThe opportunity/span/strong/span/pp ;background-color:white;;font-family:#39;Times New Roman#39;, serif /pp ;background-color:white;;font-family:#39;Times New Roman#39;, serifspan ;font-family:arial, helvetica, sans-serif;color:#32363aHere at EY you’ll work with a team of amazing Technologists who are always growing, learning, and adapting, in and out of the office. Technology is changing the world, and we’re at the centre of it all. With a team list that reads like a whos who in tech, and a highly disruptive business model, we’re advancing the art of team collaboration. Driven by honest values, an amazing culture, we’re out to unleash the potential of every team. We are looking for people like you who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative environment./span/pp ;background-color:white;;font-family:#39;Times New Roman#39;, serif /pp ;background-color:white;;font-family:#39;Times New Roman#39;, serifspan style=font-family:arial, helvetica, sans-serifspan ;color:#32363a​​​/spanstrongspan ;color:blackYour key responsibilities/span/strong/span/pp ;background-color:white;;font-family:#39;Times New Roman#39;, serifspan ;font-family:arial, helvetica, sans-serif;color:black /span/pul ; ;background-color:white;;font-family:arial, helvetica, sans-serifspan ;font-family:arial, helvetica, sans-serif;color:blackAs a Business Analyst, you will work with our clients to understand business goals and priorities, and to work with functional teams to formulate solutions to meet these goals./span/lili ;background-color:white;;font-family:arial, helvetica, sans-serifspan ;font-family:arial, helvetica, sans-serif;color:blackYou will build valuable relationships with our clients through demonstrating exceptional delivery. /span/lili ;background-color:white;;font-family:arial, helvetica, sans-serifspan ;font-family:arial, helvetica, sans-serif;color:blackYou’ll also have the responsibility to help grow and win new business by contributing to proposals and client presentations./span/lili ;background-color:white;;font-family:arial, helvetica, sans-serifspan ;font-family:arial, helvetica, sans-serif;color:blackYou will also get to draw on your skills and experience, creating innovative insights for clients looking to develop their change agenda to deliver value and improve their operations./span/li/ulp ;background-color:white;;font-family:#39;Times New Roman#39;, serif /pp ;background-color:white;;font-family:#39;Times New Roman#39;, serifspan style=font-family:arial, helvetica, sans-serifstrongspan ;color:blackSkills and attributes for success/span/strong/span/pp ;background-color:white;;font-family:#39;Times New Roman#39;, serifspan ;font-family:arial, helvetica, sans-serif;color:black /span/pul ; ;background-color:white;;font-family:arial, helvetica, sans-serifspan ;font-family:arial, helvetica, sans-serif;color:blackStrong analytical and problem-solving skills/span/lili ;background-color:white;;font-family:arial, helvetica, sans-serifspan ;font-family:arial, helvetica, sans-serif;color:blackKeen attention to detail/span/lili ;background-color:white;;font-family:arial, helvetica, sans-serifspan ;font-family:arial, helvetica, sans-serif;color:blackExcellent written and verbal communication skills/span/lili ;background-color:white;;font-family:arial, helvetica, sans-serifspan ;font-family:arial, helvetica, sans-serif;color:blackEager to build valued relationships with both our clients and your peers across EY/span/lili ;background-color:white;;font-family:arial, helvetica, sans-serifspan ;font-family:arial, helvetica, sans-serif;color:blackStrong drive to excel professionally, and to guide and motivate others/span/lili ;background-color:white;;font-family:arial, helvetica, sans-serifspan ;font-family:arial, helvetica, sans-serif;color:blackStrives to identify new opportunities and to create proposals to help solve our client’s most complex problems/span/lili ;background-color:white;;font-family:arial, helvetica, sans-serifspan ;font-family:arial, helvetica, sans-serif;color:blackPassion for developing people through effectively coaching and mentoring more junior members of staff/span/lili ;background-color:white;;font-family:arial, helvetica, sans-serifspan ;font-family:arial, helvetica, sans-serif;color:blackA continued ambition to further develop and learn, fostering an interest in innovative technologies/span/li/ulp ;background-color:white;;font-family:#39;Times New Roman#39;, serif /pp ;background-color:white;;font-family:#39;Times New Roman#39;, serifspan style=font-family:arial, helvetica, sans-serifspan ;color:#32363a /spanstrongspan ;color:blackTo qualify for the role, you must have:/span/strong/span/pp ;background-color:white;;font-family:#39;Times New Roman#39;, serifspan ;font-family:arial, helvetica, sans-serif;color:black /span/pul ; ;background-color:white;;font-family:arial, helvetica, sans-serifspan ;font-family:arial, helvetica, sans-serif;color:blackAt least 2 years experience working within a consulting firm, industry or government organisation within local, European amp; US markets/span/lili ;background-color:white;;font-family:arial, helvetica, sans-serifspan ;font-family:arial, helvetica, sans-serif;color:blackExperience gathering, defining and documenting business and solution requirements for the enhancement, replacement, or introduction of IT systems/span/lili ;background-color:white;;font-family:arial, helvetica, sans-serifspan ;font-family:arial, helvetica, sans-serif;color:blackA strong academic record including a third level degree/span/lili ;background-color:white;;font-family:arial, helvetica, sans-serifspan ;font-family:arial, helvetica, sans-serif;color:blackExperience in one or more of our focus industries including Power amp; Utilities, Government amp; Public Sector, Financial Services, Life Sciences and Telecommunications amp; Media/span/lili ;background-color:white;;font-family:arial, helvetica, sans-serifspan ;font-family:arial, helvetica, sans-serif;color:blackExperience operating in a fast paced, multi-vendor environment in a client facing role/span/lili ;background-color:white;;font-family:arial, helvetica, sans-serifspan ;font-family:arial, helvetica, sans-serif;color:blackExperience in business development such as client relationship management and proposal support/span/li/ulp ;background-color:white;;font-family:#39;Times New Roman#39;, serif /pp ;;background-color:white;;font-family:#39;Times New Roman#39;, serifspan style=font-family:arial, helvetica, sans-serifstrongspan ;color:black Ideally, you also will have:/span/strong/span/pp ;background-color:white;;font-family:#39;Times New Roman#39;, serifspan ;font-family:arial, helvetica, sans-serif;color:black /span/pul ; ;background-color:white;;font-family:arial, helvetica, sans-serifspan ;font-family:arial, helvetica, sans-serif;color:blackExperience analysing systems and procedures, process design and modelling, and documenting ‘As is’ and ‘To be’ assessments for a Target Operating Model/span/lili ;background-color:white;;font-family:arial, helvetica, sans-serifspan ;font-family:arial, helvetica, sans-serif;color:blackExperience in Waterfall and Agile methodologies, including the creation of User Stories or Use Cases and working closely with a Product Owner/span/lili ;background-color:white;;font-family:arial, helvetica, sans-serifspan ;font-family:arial, helvetica, sans-serif;color:blackExperience conducting workshops and interviews/span/lili ;background-color:white;;font-family:arial, helvetica, sans-serifspan ;font-family:arial, helvetica, sans-serif;color:blackExperience with stakeholder management and working collaboratively with Development and Testing teams to deliver high quality solutions that meet client and user business needs/span/lili ;background-color:white;;font-family:arial, helvetica, sans-serifspan ;font-family:arial, helvetica, sans-serif;color:blackExperience in the delivery of large-scale business/technology programmes and ideally in ERP or CRM implementations (Oracle, MS Dynamics, SAP)/span/li/ulp ;background-color:white;;font-family:#39;Times New Roman#39;, serif /pp ;line-height:normal;;font-family:Calibri, sans-serifspan style=font-family:arial, helvetica, sans-serifstrongspan style=font-size:10.0ptWhat we look for/span/strong/span/pp ;line-height:normal;;font-family:Calibri, sans-serifspan style=font-family:arial, helvetica, sans-serifstrongspan  /span/strong/span/pp ;line-height:normal;;font-family:Calibri, sans-serifspan ;font-family:arial, helvetica, sans-serifWe’re interested in candidates with a genuine creative vision and the confidence to make it happen. You can expect plenty of autonomy in this role, so you’ll also need the ability to take initiative and seek out opportunities to improve our current relationships and processes. If you’re serious about auditing and ready to take on some of our clients’ most complex issues, this role is for you./span/pp ;line-height:normal;;font-family:Calibri, sans-serif /pp ;line-height:normal;;font-family:Calibri, sans-serifspan style=font-family:arial, helvetica, sans-serifstrongspan style=font-size:10.0ptWhat we offer/span/strong/span/pp ;line-height:normal;;font-family:Calibri, sans-serifspan style=font-family:arial, helvetica, sans-serifstrongspan  /span/strong/span/pul ; ;line-height:normal;;font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifstrongspan style=font-size:10.0ptContinuous learning:/span/strongspan You’ll develop the mindset and skills to navigate whatever comes next./span/span/lili ;line-height:normal;;font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifstrongspan style=font-size:10.0ptSuccess as defined by you:/span/strongspan We’ll provide the tools and flexibility, so you can make a meaningful impact, your way./span/span/lili ;line-height:normal;;font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifstrongspan style=font-size:10.0ptTransformative leadership: /span/strongspan ’ll give you the insights, coaching and confidence to be the leader the world needs./span/span/lili ;line-height:normal;;font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifstrongspan style=font-size:10.0ptDiverse and inclusive culture:/span/strongspan You’ll be embraced for who you are and empowered to use your voice to help others find theirs./span/span/li/ulp ;line-height:normal;;font-family:Calibri, sans-serifspan style=font-family:arial, helvetica, sans-serifstrongspan ;color:red /span/strong/span/pp ;line-height:normal;;font-family:Calibri, sans-serifspan style=font-family:arial, helvetica, sans-serifstrongspan you can demonstrate that you meet the criteria above, please contact us as soon as possible./span/strong/span/pp ;line-height:normal;;font-family:Calibri, sans-serifspan style=font-family:arial, helvetica, sans-serifstrongspan  /span/strong/span/pp ;line-height:normal;;font-family:Calibri, sans-serifspan style=font-family:arial, helvetica, sans-serifstrongspan exceptional EY experience. It’s yours to build. /span/strong/span/pp ;line-height:normal;;font-family:Calibri, sans-serifspan style=font-family:arial, helvetica, sans-serifstrongspan  /span/strong/span/pp ;line-height:normal;;font-family:Calibri, sans-serifspan style=font-family:arial, helvetica, sans-serifstrongspan style=font-size:10.0ptApply now./span/strong/span/pp ;line-height:normal;;font-family:Calibri, sans-serifspan style=font-family:arial, helvetica, sans-serifstrongspan  /span/strong/span/pp ;line-height:normal;;font-family:Calibri, sans-serifspan style=font-family:arial, helvetica, sans-serifstrongspan style=font-size:10.0ptPlease note;/span/strong/span/pp ;line-height:normal;;font-family:Calibri, sans-serifspan style=font-family:arial, helvetica, sans-serifspan style=font-size:10.0ptPrior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. Read more about our commitment to diversityamp; inclusiveness /spana href=… style=font-size:10.0pthere/span/aspan . We ask because it matters!/span/span/pp ;line-height:normal;;font-family:Calibri, sans-serif /pp ;line-height:normal;;font-family:Calibri, sans-serifspan ;font-family:arial, helvetica, sans-serifEY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. /span/pp ;line-height:normal;;font-family:Calibri, sans-serif /pp ;line-height:normal;;font-family:Calibri, sans-serifspan ;font-family:arial, helvetica, sans-serifEnabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. /span/pp ;line-height:normal;;font-family:Calibri, sans-serif /pp ;line-height:normal;;font-family:Calibri, sans-serifspan ;font-family:arial, helvetica, sans-serifWorking across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today./span/pdivpbEY | Building a better working world /b/ppEY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets./ppEnabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow./ppEY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories./p/div Read Less

DescriptionWe’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.Why you will love this opportunity as an Support Analyst – Income Management at CivicaAs a Support Analyst within our Income Management team (formerly CivicaPay), you’ll play a key role in supporting our cloud-based payment management platform—used by local government, housing organisations, and public sector partners across the UK.You’ll be the first point of contact for customers, owning support tickets end-to-end, investigating issues, replicating faults, and working with teams across Civica—Technical Operations, Development, and Consultancy—to drive speedy and effective resolutions. This is a role where clear communication, taking initiative, and staying calm under pressure are essential.You'll be joining a friendly, supportive team of experienced Support Analysts, working on a mature product that helps customers provide frictionless, secure, and reliable payment services to their citizens.If you’re someone who enjoys problem-solving, delivering excellent customer service, and taking ownership in a busy support environment, this role could be a great fit.Key Responsibilities· Develop strong knowledge of Civica’s Income Management products and solutions.· Use your experience with operating systems and databases to investigate reported faults.· Manage and maintain accurate customer support records within our ticketing system.· Diagnose connectivity and configuration issues, replicating problems where needed.· Resolve issues in line with agreed service level agreements (SLAs).· Work closely with the Development team to manage product defects and change requests.· Keep customers fully informed of progress, managing expectations effectively.· Escalate major issues promptly and keep key internal stakeholders updated.· Build productive relationships with customers and internal teams.· Support customer site visits when required.· Assist with product testing during release cycles.RequirementsRequirements· Experience working in a 2nd-line software support or IT Service Desk environment.· Background supporting financial systems or payment software (highly desirable).· Strong understanding of P1–P4 incident handling and ticket management.· Excellent written and verbal communication skills.· Ability to work independently, take initiative, and manage competing priorities.· Confident managing difficult or high-pressure customer situations.· Strong organisational and problem-solving skills.· IT confident across MS Office and web-based applications. Preferred Skills· Experience supporting local government or public sector customers.· Exposure to cloud-based software solutions or payment platforms.· Strong analytical skills and the ability to troubleshoot complex issues.We Want You to Bring Your Whole Self to Work
There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.Why You'll Love Working with Us
As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:BenefitsTime Off & Work-Life Balance✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
✔ Days of Difference – Up to 3 extra days off for volunteering.Financial Well-being & Security✔ Pension Contributions – 5% employer match to support your future.
✔ Income Protection – Up to 75% salary cover for long-term illness.
✔ Life Assurance – 4x salary tax-free lump sum.
✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents).Health & Perks✔ Private Medical Insurance – Fast access to private healthcare.
✔ Health Cash Plan – Claim back physio, therapies & more.
✔ Dental Insurance – Cover for routine & emergency care.✔ Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
✔ Affinity Groups – Join employee-led communities.
✔ Bounty Bonus – Refer a friend & get rewarded.At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you. Read Less

About the RoleWe’re looking for a proactive and innovative Data Services Analyst to join our team. In this role, you will drive the development and delivery of new data solutions aligned with our Group data strategy, collaborating closely with stakeholders to ensure these services are understood, adopted, and delivering real value. This includes educating teams on data best practices and analysing the outputs of the solutions you create.Key ResponsibilitiesLeading the creation and development of technology-based processes to support consistent, efficient and accurate reporting.Leading initiatives to consolidate automated solutions and processes and partnering with external specialists to devise and deliver best practices. Identifying and facilitating enhancements to wider business, using data to measure performance and develop automated solutions and processes. Leading initiatives for AI adoption, implementation and governance. Partnering with external specialists to validate and analyse output of data-related implementations. Participating in requirements gathering and feasibility analysis. Participating in new and existing software development projects across the team. Creation and maintenance of clear documentation for: requirements, deliverables and results. Maintain knowledge of the latest developments in data platforms’ capability and best practices.Regular engagement with business stakeholders to provide support, insights and recommendations.Working with internal technical teams and service providers to improve existing processes, as required.Assist with maintaining database and existing front-end application, as required.Your Qualifications & ExperienceDemonstratable experience working in a data analysis and software development role. Demonstratable experience managing SQL databases. Experience with modern data warehousing tools (e.g. Fabric) and ETL processes.Expert with Power BI, including Power Query, DAX and performance optimization. Experience and understanding of wider Power Platform and Microsoft environment (e.g. Power Apps, SharePoint, Power Automate, SharePoint, Excel (including VBA) and O365).Good SQL programming experience, including ability to review and write queries. Excellent written and oral communication skills, including ability to understand and explain technical concepts to non-technical audiences.Experience and understanding of APIs and back-end interfacing. Experience and understanding of programing tools and languages (e.g. C#, Python, R, PowerShell). Demonstrable and continuing commitment to personal development.Have reasonable knowledge of machine learning, including knowledge of supervised and unsupervised approaches and proficient with classification and regression algorithms.Values & BehavioursWe Pass It On With PrideActively supports colleagues by sharing insights, learnings and best practices gathered from data initiatives or external specialists.Maintain high data quality, ensuring accuracy in reporting, analysis and automated solutions.We Look AheadIdentify emerging trends in AI, data platforms and automation, bringing forward proposals that strengthen future efficiency and capability.Anticipates data needs and challenges, offering scalable solutions before issues become blockers.We Roll up our SleevesWorks closely with stakeholders to troubleshoot, refine and improve workflows.Moves concepts into tangible outcomes quickly and efficiently, ensuring timely delivery of solutions.We are One CommunityEngage regularly with business stakeholders to understand needs and provide data-driven insights that support shared goals.Translates complex analytical concepts into clear, accessible messages for technical and non-technical audiences alike.About the DepartmentThe Data Services team is responsible for managing, maintaining and delivering the data that powers our business. From secure data collection to advanced reporting and analytics, the team oversees the full end-to-end lifecycle of our information assets.With a focus on accuracy, accessibility and innovation, our data management and analytics specialists ensure that high-quality, reliable data is always available enabling informed decisions and supporting the organisation’s strategic goals.The Bailey FamilyBailey of Bristol is one of the UK’s leading manufacturers of leisure vehicles, with a proud history of craftsmanship and innovation. We are committed to producing high-quality leisure vehicles that inspire adventure, and we take pride in our skilled workforce, strong team culture, and dedication to excellence.We have been building Bailey leisure vehicles here in South Bristol since 1948 and are now very much part of the local community. We are also the tenth largest private company in Bristol and the largest recruiter in the area.The majority of our employees live nearby and have been with us for a long time, with the average length of service around 10 years. As a result, our workforce possesses the necessary skill and experience to successfully produce a complex range of caravans, motorhome and campervans in the same production facility.What We OfferAs a large business we have opportunities in many areas and can offer people wide and varied careers, all of which attract an excellent benefits package. We are continually reviewing our offering to ensure we remain an employer of choice in the local area.All positions at Bailey attract excellent benefits including...Financial & RemunerationCompetitive salaries (with entry-level hourly rates above the Real Living Wage)Enhanced Company Pension SchemeLife Assurance Cover from day 1 of employmentSalary exchange Cycle to Work schemeFinancial support through salary advance and travel loan schemesSocial & CultureExcellent holiday entitlement (25 days a year plus Bank Holidays) with additional entitlement for long serviceEnhanced family friendly pay; Maternity pay (24 weeks full pay followed by 15 weeks statutory pay) / Paternity pay (2 weeks full pay)Longer weekends as a result of an early finish every Friday (role dependent & subject to business needs)Monthly recognition awards25% discount at our partner company PRIMA LeisureHealth & WellbeingHealth cashback schemeCorporate gym membershipsBi-weekly free fruit mondaysEmployee Assistance ProgramOn-site Mental Health First AidersHRT treatment supportLearning & DevelopmentDedicated induction & onboardingCareer progression opportunitiesRole-specific trainingOpportunity to apply for Apprenticeship Levy support coursesFind out more by clicking on the links below. 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Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.About youYou bring strong administrative and organisational abilities, enabling you to work efficiently and stay on top of multiple tasks.With solid IT proficiency, you’re comfortable navigating digital tools and systems in a modern workplace.Your clear and impactful communication skills, both written and spoken, allow you to convey information effectively.You thrive in team-focused environments and build positive working relationships across different departments.Your commitment to delivering exceptional customer service drives you to consistently exceed expectations.About UsWith over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving, that’s what we do. By partnering with some of the country’s most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.We are agile. We are experts. We are imaginative. We are reliable.Keep your career moving, smarter. Read Less

Description About Kirkland & Ellis At Kirkland & Ellis, we don't just meet the standard for legal excellence — we set it. Our culture is built on teamwork, ingenuity and an unwavering commitment to continuous growth. We tackle the most sophisticated legal challenges with bold ideas and innovative solutions, powered by the exceptional experience and ambition of our 7,000+ people, including 4,000+ attorneys, across 22 offices worldwide. Our dedicated professionals share our lawyers' commitment to excellence and show up each day to do meaningful work that helps drive global business, investment and innovation forward. Position Overview As a Litigation & Practice Technology (LPT) Senior Analyst at Kirkland & Ellis, you'll play a critical role in supporting legal teams through hands-on management of data, databases, document productions, and advanced litigation technology tools. Working closely with LPT Project Managers and firm leadership, you'll help ensure the secure, efficient, and accurate handling of client data across all phases of transactional and litigation support. This role offers a chance to apply your expertise in eDiscovery tools, analytics, data forensics and process improvement within a fast-paced, collaborative environment that values precision, problem-solving, and innovation. This position may occasionally require travel and after-hours support to meet client or project needs. Essential Functions (This list is not exhaustive and may be supplemented and changed as necessary.) Data & Database Management: Process, convert, and manage electronically stored information (ESI) in accordance with case-specific requirements. Technical Execution: Create, configure, and administer Relativity workspaces, Brainspace environments, and other eDiscovery applications. Quality & Compliance: Conduct quality control checks on data processing and production deliverables to ensure accuracy, consistency, and compliance with project specifications. Production Support: Generate custom load files, metadata, native files, and text files; ensure proper optical character recognition (OCR), redaction, and production formatting. Troubleshooting & Support: Resolve complex data loading and application issues, providing timely, hands-on technical support to legal teams. Analytics & Reporting: Utilize analytics tools such as Relativity Analytics and Brainspace to support deduplication, email threading, privilege review, and predictive modeling. Collaboration & Communication: Partner with Project Managers, Operations, and legal teams to meet deadlines, manage deliverables, and maintain clear communication across offices. Process Improvement: Contribute to documentation, training materials, and process refinement initiatives that advance departmental efficiency. Training & Knowledge Sharing: Deliver training sessions for legal teams and provide briefings to department leadership as requested. Qualifications & Requirements Education: Bachelor's degree preferred; an associate degree combined with relevant experience will be considered. Experience: Proven experience in legal technology or eDiscovery support, ideally within an Am Law 100 firm or equivalent service provider. Technical Expertise: Previous hands-on experience with leading eDiscovery platforms (, Relativity, Reveal), including database setup, search design, and workflow configuration. Experience integrating or evaluating AI-powered legal tools (, contract analysis, document review, data classification, or legal research applications). Production & Processing Skills: Strong knowledge of eDiscovery processing tools (Relativity, Nuix, LAW) and demonstrated experience in creating complex document productions. Analytics Proficiency: Proven experience using analytics tools (, Relativity Analytics, Brainspace, NexLP) for machine learning-based review and quality control. Familiarity with AI/ML concepts, including natural language processing, classification models, and prompt-based workflows. Programming & Scripting: Working knowledge of SQL, APIs, Python, VBA and scripting languages to convert and analyze data effectively, support automation, create custom solutions and create custom reporting. Communication & Problem-Solving: Ability to convey technical concepts clearly, respond effectively to stakeholder needs, and identify solutions under tight timelines. Excellent communication and stakeholder management skills — able to bridge the gap between technical and non-technical audiences. Project Management: Strong requirements gathering, documentation, and process design capabilities. Proven ability to manage multiple priorities simultaneously with a high degree of accuracy and professionalism. Certifications: Relativity Certified Administrator (RCA) preferred; Brainspace Analyst Certification preferred. Familiarity with legal AI platforms. Adaptability: A proactive, "can-do" mindset with the flexibility to handle changing priorities and evolving technologies. Read Less