Customer Service Collections Advisor Leamington Spa Hybrid (after training) 25,000 28,000 + Benefits Are you experienced in collections or contact centre roles and confident in handling challenging conversations about overdue debt? This role sits within late-stage collections, managing customer accounts that are significantly overdue. You will take ownership of accounts, engage customers to understand their circumstances, and work to recover outstanding balances through payment negotiation, structured repayment plans, or appropriate next steps in line with policy and regulation. This is a results-driven collections role, requiring resilience, professionalism, and the ability to balance firm debt recovery with fair customer treatment. Benefits of Customer Service Collections Advisor: * 25 days holiday plus bank holidays * Private medical insurance, life assurance, pension up to 7.5% * Staff discounts and development opportunities Responsibilities of a Customer Service Collections Advisor: * Manage and contact customers with overdue accounts in late-stage arrears * Conduct in-depth financial conversations to assess affordability and risk * Negotiate full payments, settlements, or structured repayment arrangements * Handle objections, non-engagement, and difficult conversations confidently * Work towards individual and team recovery targets *...
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