• Technical Account Manager  

    - London
    -
    Technical Account ManagerLocation: Hybrid / London (2 days per week)Sa... Read More
    Technical Account ManagerLocation: Hybrid / London (2 days per week)Salary: £ + commissionJob Type: Full-Time, PermanentWe are recruiting on behalf of a successful and growing Microsoft Managed Services Provider seeking an experienced and customer-focused Technical Account Manager to join their team.This is an excellent opportunity for a technically minded professional who enjoys building long-term client relationships, providing strategic advice, and ensuring customers gain maximum value from their technology investments.Working closely with both clients and internal technical teams, you will act as a trusted adviser, helping businesses align their IT services and solutions with their wider business objectives.As a Technical Account Manager, you will be responsible for managing a portfolio of key customer accounts, ensuring exceptional service delivery and identifying opportunities for continuous improvement.Key ResponsibilitiesBuilding and maintaining strong relationships with key client stakeholders.Conducting regular service reviews and account management meetings.Providing strategic guidance and recommendations to customers.Identifying opportunities to enhance customers' IT environments and services.Liaising with technical, service delivery and project teams to ensure successful outcomes.Producing account plans, service reports and technology roadmaps.Supporting contract renewals and identifying opportunities for account growth.Monitoring customer satisfaction and driving service improvements.Managing escalations and ensuring issues are resolved effectively and professionally.Acting as the voice of the customer across the organisation.Experience RequiredPrevious experience as a Technical Account Manager, IT Account Manager, Customer Success Manager or similar client-facing role.Strong knowledge of IT infrastructure, cloud solutions and managed services.Excellent relationship-building and stakeholder management skills.The ability to translate technical concepts into clear business benefits.Strong commercial awareness and experience developing client accounts.Excellent communication, presentation and organisational skills.A proactive, consultative and customer-focused approach.The ability to work collaboratively with technical and commercial teams.Knowledge of Microsoft 365 and Azure technologies.Experience within a Managed Service Provider (MSP) environment.Location: Hybrid / London (2 days per week)Salary: £ + commissionMust be eligible to work in the UK. Read Less
  • A
    Position:Account ManagerJob Description:Converge, a part of Arrow Elec... Read More
    Position:
    Account Manager

    Job Description:

    Converge, a part of Arrow Electronics, is a full-service global supply chain partner. We are a team of creative, experienced problem-solvers who using connected distribution and our expertise is able to deliver all necessary resources and data intelligence to our business partners all over the world. We are the connected distributor with unique access, industry expertise and proven quality that can respond to urgent and specific needs and dynamic market conditions and the financial backing to provide terms that empower long-term growth. We are known for experience and market insight, as well as our up-front, proactive, responsive approach to service, and unwavering commitment to quality.

    If you would like more check our video Converge's Open Market Services - YouTube

    The Converge Sales Team is hiring an Account Manager with a proven background in non‑franchised electronic component distribution. This is a fully sales‑driven, target‑oriented role designed for professionals who understand the realities of the independent electronics market - including spot buying, allocation shortages, end‑of‑life components, and fast‑moving demand.

    This position requires hands‑on experience within independent distribution.

    You will be responsible for acquiring new business, reactivating underpenetrated or neglected accounts, and growing strategic customer relationships across the UKregion. You will act as a trusted commercial partner to customers who rely on alternative sourcing strategies and market intelligence.

    The position is fully remote and open to candidates based across the United Kingdom.

    What will you be doing at Converge?

    Enthusiastic and commercial mindset.Motivated self-starter attitude.A strong drive for new business - proactive in pursuing new opportunities and driving business growth.Proactively identify demand and supply opportunities for obsolete electronic components.Excellent communication skills and genuine enjoyment of phone calls and direct customer interaction.Rebuild and expand underdeveloped or inactive customer accounts.Actively source new business through targeted prospecting and market research.Develop pricing, quotations, and proposals aligned with independent market conditions.Manage the full order‑to‑invoice lifecycle, ensuring speed, accuracy, and customer satisfaction.Monitor market dynamics, pricing fluctuations, and availability in the global component market.Represent Converge at industry events and customer meetings to strengthen market presence.

    To be successful in this role, furthermore you need

    Strong selling skills and ability to influence at all levels within external customersCustomer-orientation and sympathyProspecting and presentation skillsTechnical knowledge of the electronic components industryEnergy, creativity, and focusFluent in English

    What you will get

    A challenging role within a modern, progressive, and dynamic international organization where a strong team spirit is at the center of everything we do and where you can stretch your competencies and channel your talents. Opportunities to train and develop, explore new geographic regions/vertical markets, and travel within EMEA.

    Competitive compensation package consisting of base salary and variable commission.

    Trust‑based working culture with autonomy and accountability.

    Our motto is that "We Grow Together" and the pillars of our culture are "Growth, Trust and Pride" and this extends to all colleagues in Converge and Arrow, our suppliers, partners, and customers. Team players with the right fit to our core values, desire to work with the best in the industry and a drive to continually learn and develop will succeed.

    #LI-KK1 #LI-REMOTE

    Location:
    UK-United Kingdom - Remote

    Time Type:
    Full time

    Job Category:
    Sales Read Less
  • Higher Education Account Manager, UK Education  

    - Midlothian
    Job Description Would you like to be part of a team focused on increas... Read More
    Job Description Would you like to be part of a team focused on increasing adoption of Amazon Web Services in Higher Education in Scotland? Do you have the business savvy and the technical background necessary to help establish Amazon as a key technology platform provider? As Account Manager in Higher Education, you will have the exciting opportunity to help promote the growth and shape the future of an emerging technology. Your responsibility will be to increase the market penetration of AWS in the higher education education accounts. The ideal candidate will possess both a business and technical background that enables them to engage an account at Vice-chancellor and CXO level, as well as with software developers and IT architects. He/she should also be a self-starter who is prepared to develop and execute against a territory coverage plan. Roles Responsibilities: - Promote AWS services in a defined territory or industry vertical. - Develop and execute against a comprehensive account/territory plan. - Create articulate compelling value propositions around AWS services. - Facilitate customer adoption. - Maintain a robust projects pipeline. - Work with partners to extend reach promote adoption. - Contribute to positive customer experience BASIC QUALIFICATIONS- Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions - Experience with pipeline management skills to include utilization of Salesforce or other CRM tools - 3 5 years of experience in account management, sales, or business development within the Higher Education sector - Demonstrated experience working with universities, colleges, or further education institutions - Track record of managing complex, multi-stakeholder sales cycles typical of HE procurement - Ability to navigate long, consensus-driven procurement cycles with multiple stakeholders - Experience developing account plans aligned to institutional strategies (e.g., Teaching Excellence, Research Excellence Framework) - Ability to articulate technology value propositions in the context of academic outcomes PREFERRED QUALIFICATIONS- Understanding of the Higher Education landscape, including funding models, research priorities, and digital transformation drivers - Familiarity with institutional decision-making structures (e.g., Vice-Chancellors, Provosts, CIOs, Deans, Procurement) - Awareness of sector challenges such as student experience, research computing, hybrid learning, and operational efficiency Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how -we- hire/accommodations for more information. If the country/region you re applying in isn t listed, please contact your Recruiting Partner. Read Less
  • Onsite Account Manager  

    - West Midlands
    Onsite Account Manager Location: Coleshill Salary: Up to £32,000 pe... Read More
    Onsite Account Manager Location: Coleshill Salary: Up to £32,000 per annum DOE Hours: 40 hours per week (flexibility required) Start Date: Immediate EXCITING CAREER OPPORTUNITY! Omnia Resourcing is seeking an experienced and proactive Onsite Account Manager to join our team Coleshill. This pivotal role involves managing the day-to-day operations of our temporary workforce, ensuring client satisfaction, and driving performance to meet business objectives. Key Responsibilities as Onsite Account Manager: Proactively manage operational issues in line with client requirements, KPIs, and Omnia Resourcing processes. Maintain a pool of fully compliant staff ready to meet bookings. Ensure performance targets, SLAs, and regulatory requirements are consistently met. Monitor and manage compliance targets and procedures. Recruit, train, and manage Omnia Resourcing Account Coordinators as needed. Build and maintain strong relationships with clients, line managers, and temporary staff. Manage attendance, handle holiday and absence requests, and conduct RTW interviews. Coordinate recruitment efforts with the resourcing team and deliver induction processes. Handle administrative duties accurately, including payroll, and ensure client checks are completed. Requirements as Onsite Account Manager: Minimum 1 year of account management experience. Strong verbal and written communication skills. Client-facing abilities with a natural aptitude for building relationships. Problem-solving skills and ability to manage expectations. Attention to detail and ability to work under pressure. Desirable: Knowledge of logistics or manufacturing. Full UK driving licence required. Key Behaviours: High energy, enthusiasm, and drive to succeed. Flexible and adaptable to varying shift patterns. Innovative, results-driven, and self-motivated. Team player with strong initiative and leadership skills. Approachable and capable of motivating others. Benefits of working for Omnia Resourcing as Onsite Account Manager: Opportunity to work with a fast-growing recruitment agency. Career progression and development opportunities. Supportive and dynamic team environment. If you are an experienced and driven Account Manager looking for your next challenge, we encourage you to APPLY today! TPBN1_UKTJ Read Less
  • Grocery National Account Manager  

    - Shropshire
    Grocery National Account Manager Contract type : Permanent Location :... Read More
    Grocery National Account Manager Contract type : Permanent Location : Market Drayton (Hybrid),with travel required as needed At Mller, we're proud to make some of the nation's favourite dairy products and we're driven by ambition, collaboration and doing things the right way. We're now looking for a National Account Manager to join our Commercial team and play a key role in delivering our growth plans. In this role, you'll take full ownership of your accounts, leading the delivery of profitable growth through strong customer partnerships and cross-functional teamwork. Working closely with Category, Finance, Demand Planning and Operations, you'll turn strategy into action and make things happen. What you'll be doing Owning full P&L responsibility for your accounts Delivering strategic growth plans and unlocking new distribution opportunities Building and leading Joint Business Plans with key customers Shaping promotional and shopper engagement strategies Identifying NPD and PPA opportunities aligned to customer and channel needs Developing robust sales forecasts in partnership with Finance and Demand Planning What we're looking for Proven experience in an FMCG Account Management role, typically with 3 to 5 years' experience Strong commercial and negotiation skills with a track record of delivering growth Confident relationship builder with customers and internal teams Organised, proactive and comfortable managing multiple priorities A collaborative mindset and the energy to thrive in a fast-paced environment What you'll receive In return for your commitment, drive and enthusiasm, we offer our employees numerous benefits as part of your employment, including: Competitive salary Bonus scheme Company car Private medical insurance Contributory pension plan Life assurance Employee Assistance Programme Generous annual leave increasing with service In addition, our employees have access to a Rewards Benefits Programme, giving you a range of discounts across 800 retailers online and in store In return, you'll be part of a supportive, high-performing team where your ideas are valued and your impact is visible. At Mller, we're committed to creating an inclusive workplace where everyone feels they belong. We welcome applications from all backgrounds and encourage people to apply even if they don't meet every requirement listed. If you need reasonable adjustments at any stage of the recruitment process, please let us know - we're happy to support you. #hiring You can find out more about Mller and what it's like to work for us by clicking here Careers at Mller UK & Ireland TPBN1_UKTJ Read Less
  • Senior Key Account Manager  

    - Greater London
    Role: Senior Key Account Manager Location: UK & Ireland, office, hyb... Read More
    Role: Senior Key Account Manager Location: UK & Ireland, office, hybrid and field based (Preferably East Midlands based) Team: Commercial Reports to: Head of Commercial Accounts About the job Loom Talent Limited have exclusively partnered with a rapidly expanding Logistics based business who are seeking x2 Senior Account Managers due to rapid growth. Our client offers innovative solutions to a ranging client base including Retail, Packaging, FMCG and General Merchandise. The role This role would suit an experienced Senior Key Account Manager to join the Commercial team and manage strategic customer relationships across the UK and Ireland. You will be responsible for retaining and developing key accounts, improving customer experience, maximising commercial opportunities and ensuring contractual, operational and financial performance remain on track. This is a highly collaborative role. You will work closely with customers and internal teams across Commercial, Customer Service, Operations and Finance to identify supply chain improvements, resolve complex issues and deliver measurable value. You will also act as a mentor to Account Managers and Account Executives, sharing best practice and helping the wider team raise its standards. This is a rare opportunity for a commercially minded, entrepreneurial Account Manager to add value in a business which is growing at pace, influence strategy, and make a lasting impact in a business driven by sustainability, innovation, and collaboration. About the business: Vision: They carry sustainable impact for future generations. Mission: They provide sustainable, data-intelligent load carrier solutions that connect and optimise supply chains. Key responsibilities Manage a portfolio of high-volume and high-revenue customer accounts. Build strong, multi-level relationships with customers and act as a senior escalation point. Lead regular account reviews, performance meetings and customer visits. Monitor account performance, revenue, volumes, balances, dwell, transfers and other key data. Ensure commercial agreements, contractual obligations and invoicing requirements are accurately managed. Develop and deliver strategic account plans, including SWOT analysis and improvement actions for key customers. Identify opportunities to improve supply chain efficiency, reduce costs and deliver environmental benefits. Identify new business opportunities from existing customers, suppliers and wider lead generation activity. Follow the agreed pricing and RFQ framework to achieve targeted returns. Use CRM to manage account activity, opportunities and the UK&I pipeline. Produce and improve KPI reports, including the use of Power BI and other reporting tools. Share market intelligence and customer insight with senior leadership. Work collaboratively across departments to improve service levels and customer experience. Support the development of Account Managers managing small and medium-sized accounts. Investigate and manage non-conformance and complex customer issues. Help define and implement account management KPIs, processes and best practice. About You To be successful in the role of Senior Key Account Manager you will be commercially astute, operationally confident, and motivated by challenge. You'll bring: 5+ years' experience in a Logistics Distribution and Supply Chain / fast-paced service environment. Strong understanding of the retail and FMCG landscape. Strong understanding of customer account management and commercial agreements. You will also be comfortable having difficult conversations, solving problems quickly and working with people at every level, both internally and externally. You will be commercially minded, data-driven and confident managing complex customer relationships. You will ask the right questions, challenge the status quo constructively and turn insight into practical action. Experience working with data and analysis to drive results. Advanced Excel capability. Demonstrable experience managing strategic or high-value accounts. Confidence negotiating commercial arrangements and managing partners. A proactive, adaptable approach with strong problem-solving skills. The ability to build trusted relationships at all levels. Be commutable UK wide and be based preferably in the East Midlands region. Desirable experience Knowledge of ERP systems. Experience using Power BI. Experience working with FMCG manufacturers, retailers or logistics providers. Experience mentoring or developing account management colleagues Shape strategy and leave a lasting mark on a growing region High autonomy with strong support from a European business Work for a purpose-driven organisation focused on sustainability Dynamic, varied role with long-term career development opportunities Salary & Benefits Package Salary - £42,500- £45,000 Car Allowance - £9000 Healthcare contribution Plus additional company benefits TPBN1_UKTJ Read Less
  • Account Manager  

    - Shropshire
    Company Description Stobart (Part of the Culina Group) is a leading a... Read More
    Company Description Stobart (Part of the Culina Group) is a leading ambient transport and logistics business, providing services to many of the UKs best known brands across core consumer and retail sectors. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive A place where you're valued, challenged, and inspired! Job Description The Account Manager is responsible for building effective partnerships with key customers and acts as the primary contact for all operational contracted services & service levels delivered by Stobart. You will be assigned to single or multiple customer accounts depending on the scale and breadth of services provided. This is a full time, permanent position, working Monday to Friday, 08.00-18.00 Key Duties of an Account Manager: Assist and support the Head of Account Management. Ensure compliance with the scope of the customer contract; monitoring, reporting and acting on the following key elements on a daily/weekly basis, as appropriate. Increases and/or reductions in contracted routes. Frequency of ad hoc routes. Day 1 for Day 2 activity including transition timings. Obtain authorisation for any changes and/or additions to the customer rate card; ensuring Customer Services team have correct, up-to-date rate cards. Align ESL business growth plans to that of our clients to ensure we maximise each opportunity and wallet share. Ensure correct levels of contracted equipment are maintained, e.g. trailers, shunt vehicles etc., with any additions being correctly charged to customer account. Ensure correct contracted manning levels are maintained, e.g. Shunters, yard personnel, despatch and office staff with any additional staff, whether permanent or temporary, being correctly charged to customer account. Ensure fuel surcharge and ad hoc rates are invoiced correctly and promptly. Monitor customer debtor statements; taking action to resolve outstanding payments. Ensure CSUD form is up to date and relevant (All change should be monitored, recorded and signed off in line with the agreed process). Establish and maintain strong relationships with key customer contacts, Internal senior management and planning teams. Review communications on a weekly basis, ensuring that you have communicated effectively to customer and internal teams on delivery performance, customer requirements, trends and ways to improve. Provide detailed forecasts of customer volumes, including analysis and commentary, by day, region and year, actual against forecast. Include an in depth commentary on volumes, obtained through close customer contact, particularly in relation to special promotions and seasonal peak periods such as, but not limited to, Christmas and Easter. Plan and prioritise day-to-day activities based on the demands of customer accounts and the business, particularly in relation to performance levels. Meet strict reporting and/or action deadlines, while providing effective, continuous management of customer accounts and day-to-day liaison with relevant internal personnel/teams. Monitor and track your customers daily performance, forwarding relevant and appropriate detailed information to internal and/or customer contacts to ensure contractual targets are achieved. Report on a daily or weekly basis, to customer and/or business, monitoring, recommending and acting on changes and/or improvements. Understand, Track and report weekly on your accounts Time Based Planning data. Make suggestions internally on how to improve Performance & Profit based on actual data, whilst monitoring success through weekly tracker. Integrate findings and relevant data into your customer reviews and discussions. Regularly and formally meet with the customers within relevant business unit(s) on at least on a quarterly basis to record and map out the short, medium and long term plans. Support with the creation of building an annual report on your strategy for the next 12 Months of the contract, setting clear goals and milestones. Identify and progress new business opportunities, whether through existing accounts or new business leads, ensuring that potential growth will positively contribute to the ES business, including the expansion of the ES multi modal offering. Validate and assess customer needs on an ongoing basis and put solutions in place. Ensure the customer holds the company in high esteem, which is depicted by high customer satisfaction ratings/ SLAs. Qualifications Proven experience within Transport & Logistics Industry. Vast experience within a similar or an Account Management role. Excellent communication skills to establish credibility and influence at all levels. Skilled influencer to gain commitment, consensus and support for organisational benefit. Customer focused and is able to work well with colleagues, teams and individuals. Has a methodical approach to tasks to achieve planned outcomes. Able to form strong relationships and take steps to build networks of contacts. Excellent Microsoft Office knowledge including Excel, Access, Word & PowerPoint. Additional Information As part of our drive to make Stobart a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our People are the driving force behind our success, which is why we offer a wide range of benefits which include: Annual Leave holiday entitlement of 20 days plus the normal bank holidays. Pension scheme contribution of 5 % employee and 3 % employer. Life Assurance - x 2your annual salary. Wellness Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year. Eye Care Vouchers We can provide you with substantial savings with free eye tests and discounts on prescription glasses. Reward & Recognition We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards. Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings! If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam! TPBN1_UKTJ Read Less
  • Account Manager  

    - Luton
    If you're an experienced technical salesperson who enjoys building lon... Read More
    If you're an experienced technical salesperson who enjoys building long-term customer relationships and solving engineering challenges, this is an opportunity to grow an established customer base whilst developing new business across UK manufacturing and industrial markets. BASIC SALARY: Up to £55,000 BENEFITS: · Company Car or Car Allowance · Annual bonus based on business growth and personal growth (circa £10,000) · Pension Contributions · Private Healthcare · Death in Service (4x Salary) · 24 Days Holiday plus Birthday Off · Free EV Charging at the Office LOCATION: Home based with travel to customers nationwide and occasional visits to the office in Bedfordshire. COMMUTABLE LOCATIONS: Milton Keynes, High Wycombe, Oxford, Reading, Slough, Aylesbury, Luton, Watford, Hemel Hempstead, Northampton, Bedford. JOB DESCRIPTION: Business Development Manager, Account Manager, Technical Sales - Water Treatment, Industrial Engineering Reporting to the General Manager, as our Account Manager, you'll manage a healthy mix of existing accounts and new business opportunities (approximately 70% account management and 30% new business). Working with engineers and manufacturing customers, you'll recommend specialist UV disinfection solutions that improve efficiency and protect critical assets. Supported by the Business Manager and an experienced technical team, you'll represent a portfolio of market-leading UV technologies, building long-term customer relationships across UK manufacturing and industrial markets. KEY RESPONSIBILITIES: Business Development Manager, Account Manager, Technical Sales - Water Treatment, Industrial Engineering As our Account Manager, you will: · Develop new business opportunities whilst increasing revenue within an established portfolio of industrial customers. · Build strong relationships with engineers, production managers, maintenance teams and procurement professionals across UK manufacturing businesses. · Recommend technical solutions that improve efficiency, productivity and operational performance. · Manage the full sales process from enquiry and quotation through to negotiation, order and ongoing account development. · Maintain an active sales pipeline and CRM whilst identifying future growth opportunities. · Work closely with internal technical specialists and supplier partners to deliver exceptional customer support. PERSON SPECIFICATION: Business Development Manager, Account Manager, Technical Sales - Water Treatment, Industrial Engineering You will be someone who enjoys building long-term customer relationships whilst growing existing accounts and winning new business. You'll be comfortable working with engineers and taking a consultative approach to technical sales. Experience within water treatment or UV technology would be preferred, although we'll also consider candidates from a wider technical or industrial sales background. You'll also have: · Experience selling technical products, engineered solutions or industrial equipment into manufacturing, industrial or process-led environments. · The ability to build credibility with engineers, production managers, maintenance teams and procurement professionals. · Experience managing your own sales pipeline and forecasting activity through a CRM system. · Strong commercial awareness with the ability to identify opportunities, negotiate effectively and convert enquiries into orders. THE COMPANY: We're a well-established engineering business supplying specialist technical solutions into manufacturing and industrial markets across the UK. Our reputation has been built on technical expertise, quality products and long-term customer relationships. As we continue to grow, we're looking to strengthen our commercial team with an experienced Business Development Manager to help drive the next phase of our success. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Business Development Manager, Technical Sales Engineer, Area Sales Manager, Regional Sales Manager, Account Manager, Applications Engineer or Technical Sales - water treatment systems, pumps, filtration, valves, instrumentation, UV, industrial automation, process equipment, process control, manufacturing equipment, engineering consumables, industrial machinery - food & beverage, pharmaceutical, chemical, utilities, manufacturing, industrial processing, energy or OEM markets. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM18606, Wallace Hind Selection TPBN1_UKTJ Read Less
  • Senior Account Manager  

    - Kent
    The Role: As a Senior Account Manager you will act as an extension to... Read More
    The Role: As a Senior Account Manager you will act as an extension to our customers, providing well thought out solutions and building relationships to build trust. The Senior Account Manager will be assigned to our South East region, looking after our accounts within this region to grow and deliver solutions within our commercial offering. #BelongWithUs Come and join us as a relationship savvy and adaptable Senior Account Manager and be part of a hugely successful and growing City Commercial team. Key Responsibilities Establish relationships with clients to ensure that you exceed their expectations and represent the business positively Develop and implement a strategy of continuous improvement in all areas relating to assigned contracts and ensure that we meet any contractual obligations Facilitate and manage any new contract mobilisations and act as the key contact for the Customer, attend review meetings as required, respond to all requests, and resolve all issues that should arise. Identify opportunities to secure further business opportunities and sales Be the go to" person in the area, attend networking events and seminars to ensure visibility of the business and you This is a remote-based role involving travel throughout a specific area, so a full driving license and ability to travel is a must! You: You'll live and breathe our Customer first ethos, with an agile and pro-active approach. You'll enjoy working collaboratively with the wider teams and you'll be committed to acting with integrity and honesty in everything you do. Skills and competencies An empathetic approach Commercial plumbing & heating experience Ability to truly understand your customers' business and requirements Strong interpersonal skills Real passion for what you do Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us. Benefits Package and Cultural Environment: Bonus Enhanced pension Company car Discounts, savings and cash back at numerous retailers Life assurance Extended family policy including maternity, paternity, additional annual leave and more Mental Health First Aiders and Employee Assistance Programme, we look out for each other Complete induction and a company that lets you grow and encourages development Financial education and loans Flexible working options A business striving to create an environment of inclusion so everyone can be their true self And more! #BelongWithUs We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. TPBN1_UKTJ Read Less
  • Technical Account Manager (Smart Home Technology) Theale £40,000 - £4... Read More
    Technical Account Manager (Smart Home Technology) Theale £40,000 - £45,000 + £6,000 Commision + Training + Paid International Travel + Progression Are you a Technical Account Manager that is interested in working in a global business that is revolutionizing the smart home industry? Do you want to work with an exceptionally talented team that will invest heavily in your progression and training? On offer is the chance to work with a global leader in the smart home and connected devices industry, with no experience you could kick start your career as a Technical Support Engineer. The company offer best in class training including optional all expenses travel to their HQ in Austria to meet the other offices, network and play with the products. In this role, you will work with an already established team that can offer one on one training from industry experts, clear guidance on how to succeed and the ability to work with cutting edge technology. The ideal candidate will be someone with an interest in tech or engineering that is driven and motivated to elevate their career and learn from the best. THE ROLE: Work with the current Technical Support Manager to solve complex issues Remotely help electrical engineers install the smart home system Work through around 40 tickets per day Attend regular training to become a smart home expert THE PERSON: Have a keen interest in Tech or Engineering Ability to clearly communicate via the telephone Keywords: Tech Support, Technical Support, IoT, Smart Home, Connected Devices, Reference Number: BBBH23328 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website TPBN1_UKTJ Read Less
  • £85k earning - Fire Alarm Account Manager/ Surveyor/ Sales Engineer -... Read More
    £85k earning - Fire Alarm Account Manager/ Surveyor/ Sales Engineer - Warm business, Be a Key Account Manager - Home Based in South East for London area - MUST have Fire alarm experience quoting. surveying, advising, etc Progress into from Fire alarm background or get a warm sales role if you sell or Account Manage already (and are technical with Fire Alarms/ BS5839 knowledge and like helping Fire customers - can encourage sales from clients in London) Benefits of being a Key Account Manager (can progress if know Fire Alarm systems/ BS5839) Warm and given accounts to drive Key facilities accounts and customers to visit 2-3 days surveying sites and meeting customers, 2-3 days working from home or office Up to £85000 with c. £30k commission Up to £55000 salary (dependant on experience in Fire alarms/ Sales, etc) This Fire systems company will progress or add FIA courses (if you know Fire alarm systems standards), if you want to move into sales from another Fire Alarm position in Sales, Surveying, advising clients, Surveyor, designer, estimator or fire alarm engineer background Requirements to be a Surveyor/ Sales Engineer - Warm business, Key Account Manager Ability to survey to Fire Alarm standards (e.g. BS5839) so can recommend solutions or requirements to clients you visit You could be a Fire Alarm Engineer, Surveyor, Designer, Technical Manager or key account manager, sales BDM or systems seller now Based - Flexible as home based in South East (could live in Hertfordshire, North London, East London South London, West London, Essex, Surrey, Kent, Berkshire, etc for 2-3 days in London for surveying and meeting clients as needed to drive business) Contact Me - If you are in Fire Alarm role and would like to use skills and help customers more. Great earnings, progress, warm business and support here. Apply or contact ... Steven Eley - Fire and Security careers - Eley Solutions Ltd TPBN1_UKTJ Read Less
  • Account Manager  

    - Bedford
    If you're an experienced technical salesperson who enjoys building lon... Read More
    If you're an experienced technical salesperson who enjoys building long-term customer relationships and solving engineering challenges, this is an opportunity to grow an established customer base whilst developing new business across UK manufacturing and industrial markets. BASIC SALARY: Up to £55,000 BENEFITS: · Company Car or Car Allowance · Annual bonus based on business growth and personal growth (circa £10,000) · Pension Contributions · Private Healthcare · Death in Service (4x Salary) · 24 Days Holiday plus Birthday Off · Free EV Charging at the Office LOCATION: Home based with travel to customers nationwide and occasional visits to the office in Bedfordshire. COMMUTABLE LOCATIONS: Milton Keynes, High Wycombe, Oxford, Reading, Slough, Aylesbury, Luton, Watford, Hemel Hempstead, Northampton, Bedford. JOB DESCRIPTION: Business Development Manager, Account Manager, Technical Sales - Water Treatment, Industrial Engineering Reporting to the General Manager, as our Account Manager, you'll manage a healthy mix of existing accounts and new business opportunities (approximately 70% account management and 30% new business). Working with engineers and manufacturing customers, you'll recommend specialist UV disinfection solutions that improve efficiency and protect critical assets. Supported by the Business Manager and an experienced technical team, you'll represent a portfolio of market-leading UV technologies, building long-term customer relationships across UK manufacturing and industrial markets. KEY RESPONSIBILITIES: Business Development Manager, Account Manager, Technical Sales - Water Treatment, Industrial Engineering As our Account Manager, you will: · Develop new business opportunities whilst increasing revenue within an established portfolio of industrial customers. · Build strong relationships with engineers, production managers, maintenance teams and procurement professionals across UK manufacturing businesses. · Recommend technical solutions that improve efficiency, productivity and operational performance. · Manage the full sales process from enquiry and quotation through to negotiation, order and ongoing account development. · Maintain an active sales pipeline and CRM whilst identifying future growth opportunities. · Work closely with internal technical specialists and supplier partners to deliver exceptional customer support. PERSON SPECIFICATION: Business Development Manager, Account Manager, Technical Sales - Water Treatment, Industrial Engineering You will be someone who enjoys building long-term customer relationships whilst growing existing accounts and winning new business. You'll be comfortable working with engineers and taking a consultative approach to technical sales. Experience within water treatment or UV technology would be preferred, although we'll also consider candidates from a wider technical or industrial sales background. You'll also have: · Experience selling technical products, engineered solutions or industrial equipment into manufacturing, industrial or process-led environments. · The ability to build credibility with engineers, production managers, maintenance teams and procurement professionals. · Experience managing your own sales pipeline and forecasting activity through a CRM system. · Strong commercial awareness with the ability to identify opportunities, negotiate effectively and convert enquiries into orders. THE COMPANY: We're a well-established engineering business supplying specialist technical solutions into manufacturing and industrial markets across the UK. Our reputation has been built on technical expertise, quality products and long-term customer relationships. As we continue to grow, we're looking to strengthen our commercial team with an experienced Business Development Manager to help drive the next phase of our success. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Business Development Manager, Technical Sales Engineer, Area Sales Manager, Regional Sales Manager, Account Manager, Applications Engineer or Technical Sales - water treatment systems, pumps, filtration, valves, instrumentation, UV, industrial automation, process equipment, process control, manufacturing equipment, engineering consumables, industrial machinery - food & beverage, pharmaceutical, chemical, utilities, manufacturing, industrial processing, energy or OEM markets. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM18606, Wallace Hind Selection TPBN1_UKTJ Read Less
  • SEO Account Manager  

    - West Midlands
    Role : SEO Account Manager Location: Birmingham (Hybrid) Salary: £27,0... Read More
    Role : SEO Account Manager Location: Birmingham (Hybrid) Salary: £27,000-£32,000 per annum (depending on experience) We're looking for an ambitious SEO Account Manager to join our growing digital marketing agency in Birmingham. This is a hybrid role offering the opportunity to work with a diverse portfolio of clients while developing your technical and strategic SEO skills. The Role As an SEO account manager, you'll support the planning, execution, and optimisation of SEO campaigns across a range of client accounts. Working closely with the wider digital marketing team, you'll help deliver measurable growth in organic traffic, rankings, and conversions. Key Responsibilities Manage day-to-day SEO activity across multiple client accounts. Carry out keyword research, technical SEO audits, and competitor analysis. Implement on-page SEO recommendations and content optimisation. Monitor website performance using Google Analytics, Google Search Console, and SEO tools such as Ahrefs, SEMrush, or Screaming Frog. Produce regular performance reports and communicate results to clients. Work collaboratively with content, PPC, web development, and design teams. Keep up to date with industry trends and search engine algorithm updates. About You At least 2 years' experience in an SEO role. Agency experience is highly desirable. Account management or client-facing experience is preferred. Strong understanding of technical and on-page SEO best practices. Experience using industry-standard SEO and analytics tools. Excellent communication and organisational skills. Able to manage multiple projects and priorities effectively. What We Offer Competitive salary of £27,000-£32,000 depending on experience. Hybrid working with a Birmingham office. Ongoing training and career progression. Supportive and collaborative agency environment. Company pension. Regular team socials and wellbeing initiatives. 25 days holiday plus bank holidays. Opportunity to work with a varied and exciting client portfolio. If interested please apply with an up-to-date CV to be considered. Hiring NOW!! TPBN1_UKTJ Read Less
  • This is a pivotal position at a crucial and exciting time and offers a... Read More
    This is a pivotal position at a crucial and exciting time and offers a commercially driven individual the opportunity to become part of the passionate commercial team and support the success of the business going forward and your duties will be; Provide market leading category management to support our clients aims of sales and share growth To deliver outstanding understanding of key customers service expectations to the business and ensure these expectations are met Establish, develop and maintain a commercially beneficial relationship with key clients. Write, implement, evolve and communicate a joint category plan for all required areas Provide on time weekly sales forecasting to the business. Provide the business with accurate account information for the use in longer term forecasting and programming. Contribute creatively and technically towards the promotion and development of the product range. Continuously evaluate the supply chain to identify cost savings and opportunities to improve the quality and freshness of the product. Liaise with internal departments (supply chain, procurement, technical, operations) to ensure quality and timely delivery of product. Liaise with procurement and supply chain teams to address sourcing and availability issues. Understand and communicate technical issues where necessary and liaise on these issues internally with technical and quality teams to achieve satisfactory resolution. Develop and maintain an understanding of the market sector including consumer trends, competitor activity and product lines. To identify and deliver opportunities for profitable business growth within key accounts & ensure the adherence of administrative and financial systems and controls. Provide summary information regarding sales, volumes, margins and prices as and when required. This is a permanent role, office based. Candidates are asked to apply that have experience in the FMCG (fast moving consumer goods) sector. TPBN1_UKTJ Read Less
  • This is an opportunity to take ownership of client relationship and le... Read More
    This is an opportunity to take ownership of client relationship and lead integrated media strategy. We're looking for someone with: Strong integrated media planning experience across multiple channels Cross channel media planning and buying Experience leading client relationships Confidence presenting strategic recommendations to senior stakeholders A collaborative, solutions-focused approach The role offers a competitive salary, bonus, excellent benefits and flexible hybrid working within a genuinely people-first business. Read Less
  • Facilities Account Manager  

    - Leicester
    Facilities Account Manager Salary: £45,000 - £50,000 per annum We ar... Read More
    Facilities Account Manager Salary: £45,000 - £50,000 per annum We are seeking an experienced Facilities Account Manager to oversee the delivery of an integrated facilities management and catering services contract within a prestigious client environment. This is an excellent opportunity for an operationally focused manager who has experience leading multiple service lines, building strong client relationships, and driving high standards across service delivery. The successful candidate will be responsible for ensuring contractual performance, operational excellence, financial accountability and team engagement across a diverse and fast-paced account. Working closely with both frontline and management teams, you will act as the key point of contact for the client, ensuring service delivery consistently exceeds expectations while identifying opportunities for continuous improvement and growth. Key Responsibilities Lead the day-to-day delivery of integrated facilities management and catering services. Develop and maintain strong client relationships, acting as a trusted partner and primary contact. Drive performance against contractual KPIs, SLAs and compliance requirements. Manage budgets, financial performance and forecasting to achieve agreed targets. Lead, coach and develop operational management teams to deliver exceptional service. Ensure high standards of health, safety, quality and statutory compliance. Identify opportunities for service innovation, efficiencies and value enhancement. Produce regular operational and financial reports for internal and client stakeholders. Support business continuity, mobilisation activities and service improvement initiatives where required. About You We're looking for a commercially minded and relationship-focused leader with: Experience managing integrated facilities management Exposure to catering, hospitality, workplace services or broader FM environments. Strong financial acumen, including budget management and commercial accountability. Proven ability to manage client relationships at multiple levels. Experience leading diverse operational teams across multiple service streams. Excellent communication, stakeholder management and problem-solving skills. A proactive approach with a passion for service excellence and continuous improvement. Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! TPBN1_UKTJ Read Less
  • Service Account Manager  

    - Greater London
    A few things about Soundmouse and BMI Soundmouse is the global standar... Read More
    A few things about Soundmouse and BMI Soundmouse is the global standard for music cue sheet management and reporting, trusted by 25,000+ broadcast and music professionals worldwide, including the BBC, Channel 4, ITV,NBC, the NFL, RTL, Sky, Sony, Universal Pictures, and Warner Bros. Discovery. Our proprietary, industry-leading audio recognition technology identifies every music cue in broadcast content and submits compliant cue sheets to 40+ collecting societies globally, cutting admin time by 83%. We've been doing this since 2001. In June 2026, BMI, the world's leading performance rights organisation, acquired Soundmouse from Orfium. We operate independently as part of the BMI family, at an inflection point: established infrastructure, new backing, and a clear next chapter with global reach to build. The Service Account Manager will act as the main relationship and coordination point for UK-based clients using Soundmouse services across audio recognition, cue sheet processing, Silvermouse forms, MusicBox, society reporting and related operational workflows. The role requires a strong understanding of client-specific service arrangements, platform behaviour, reporting obligations, SLAs and internal delivery processes. This person will be responsible for keeping clients informed, coordinating internal teams, tracking service performance and ensuring that issues, questions and operational risks are followed through to resolution. The successful candidate will be comfortable discussing detailed music reporting and technical workflows while translating complex operational information into clear client-facing communication. Qualifications Read Less
  • Senior Account Manager (CRM, Digital)  

    - Greater London
    Senior Account Manager Based: London - Hybrid model of 2-3 days a week... Read More
    Senior Account Manager Based: London - Hybrid model of 2-3 days a week in the office Salary: £45-55,000 plus bonus and excellent benefits Who they are My client is a leading and rapidly expanding(they just keep winning new business) agency/consultancy that are working with some of the worlds best-known consumer brands across a variety of industry sectors including Retail, Financial Services, Healthcare, Sports/Leisure etc. They deliver a variety of Digital solutions across Web, UX, UI, CMS, Service Design, CRM/Martech, Digital Cloud based systems and Data. The role As a Senior Account Manager, you'll take day-to-day ownership of 5-6 key client accounts across a variety of sectors including Healthcare, delivering both retained and project-based services. You'll be the primary point of contact for your clients, balancing commercial delivery with genuine strategic partnership. This is an excellent opportunity to join an experience and growing team and will provide excellent opportunities for career growth. You'll be responsible for: Building, managing and developing client relationships, with a deep understanding of their marketing strategies Developing account plans and shaping solutions aligned to client objectives Growing the breadth and depth of services delivered across your portfolio Overseeing delivery of projects — from data delivery, CRM/Martech, Web, UX/UI, CMS through to complex Digital technology, analytics and strategy engagements Leading client meetings and drafting commercial documents and proposals Owning account commercials, profitability, forecasting and reporting Coordinating with internal teams and SMEs to ensure consistent, high-value delivery What you'll bring Experience working as an Account/Senior Account Manager working for an agency/consultancy delivering either CRM/Martech and/or Web/CMS/UX/UI projects A very nice to have is experience with any type of Healthcare client(s) Strong understanding of UX, digital transformation and how technology solves business challenges Excellent interpersonal and communication skills, with the ability to build trust-based relationships at all levels A proactive, solution-focused mindset with strong commercial acumen Experience in revenue forecasting and commercial account management is a plus Strong organisational skills and the ability to prioritise a demanding workload A structured, logical thinker who proactively identifies risks before they become issues If the above sounds of interest and you the required experience please apply. Read Less
  • Account Manager - Medical Communications  

    - Greater London
    Account Manager – Medical Communications Hybrid London or remote UK |... Read More
    Account Manager – Medical Communications Hybrid London or remote UK | Competitive Salary + Bonus + Excellent Benefits We are currently partnering with a growing independent medical communications agency to support the hire of an Account Manager into their collaborative and high-performing Client Services team. This is an excellent opportunity for an ambitious healthcare communications professional looking to join an agile, people-focused agency known for its supportive culture, strong client partnerships and high-quality scientific work. The team works across a broad range of global and regional pharmaceutical accounts, delivering strategic solutions in a fast-paced but genuinely collaborative environment. The Opportunity As an Account Manager, you will play a key role in the successful delivery of medical communications projects, acting as a trusted point of contact for both clients and internal teams. You will gain exposure to a wide variety of deliverables while developing strong project management and client servicing expertise within a supportive environment that actively encourages progression. Key responsibilities include: Building and maintaining strong client relationships through proactive communication and high-quality delivery Managing project timelines, budgets, briefs and resourcing to ensure projects are delivered on time and within scope Acting as a central point of coordination across internal scientific and creative teams Driving projects forward with a solutions-focused and organised approach Managing multiple concurrent projects while maintaining exceptional attention to detail Supporting the wider account team with smooth day-to-day client management and project execution The ideal candidate will bring: A degree qualification in a relevant life sciences discipline Previous experience working within a medical communications agency environment Excellent organisational and project management skills Strong written and verbal communication abilities A collaborative, proactive and solutions-oriented mindset The ability to thrive in a fast-paced agency setting while maintaining high attention to detail What’s on Offer Competitive salary Discretionary bonus Hybrid working model or remote options available Private healthcare Excellent team culture with regular socials and events 24 days annual leave plus bank holidays Additional office closure between Christmas and New Year Strong opportunities for long-term development and progression within a growing agency For more information or a confidential discussion, please get in touch. Read Less
  • Account Manager  

    - Hertfordshire
    Job Title: Account Manager - FCA Regulated Financial Services Locatio... Read More
    Job Title: Account Manager - FCA Regulated Financial Services Location : Watford, Hertfordshire Salary: £26,500 Guaranteed Base Salary + OTE £35K - £38K Performance-Based Commission, Fast-Track Progression into Senior Account Manager (Retention) with up to base and commission combine £60K-£65K+ Job type: Full time, Permanent Training start date: 24th August 2026 The Opportunity Most companies talk about progression. At Fortrade, your numbers do the talking. We are a global CFD and Forex trading provider, authorised and regulated by the Financial Conduct Authority (FCA Reference: 609970), established in 2013. Our Watford team works exclusively with UK-based FCA clients in a non-advisory, execution-only environment. We are growing and we are looking for people who want to grow with us - not just fill a seat. What You Will Do You will join our conversion team, speaking daily with clients who have already shown interest in our platform. Your job is simple in theory and demanding in practice: Build genuine relationships with clients over the phone and by email Provide clear, fair information on our products, platform and educational services Support clients through to creating and activating their live account No cold calling. Existing Inbound Leads Only. Every person you speak to has already registered with us. The Growth Path This is where it gets interesting. Start as an Account Manager on the conversion floor. Prove yourself. When your numbers are talking consistently, not occasionally and the door to Senior Account Manager (Retention) opens. That means managing clients who have already deposited, building long-term relationships and a significantly higher earning ceiling. The timeline is yours to control. We have seen it happen in four months. What You Can Earn Account Manager: Up to £35,000 - £38,000 Senior Account Manager: Up to £60,000 - £65,000 Commission is performance-based and in line with responsible practices. Where you land depends entirely on your results. What We Are Looking For A natural communicator - someone people warm to quickly Resilience under pressure. Not every call goes your way Hunger to grow, not just to start Coachable - the system works if you work it Professional telephone manner and strong written communication Commitment to ethical conduct and FCA compliance standards No finance degree needed. Attitude and drive will take you further here than any qualification. What You Get One week fully paid in-house training before you take a single call Performance-based commission from your first conversion Weekly and monthly incentives - when the team hits the target, the team goes for lunch Annual salary review Fast-track progression - based entirely on performance Contributory pension after 3 months Employee Assistance Programme - free wellbeing support for you and your family Annual eye test Complimentary snacks and coffee Free on-site parking If your numbers talk, we will listen. Fortrade Ltd is authorised and regulated by the FCA, FRN: 609970. Non-advisory, execution-only role. Employees do not provide financial advice. CFD trading involves significant risk of loss. Please click APPLY to submit your CV for this role. Candidates with the relevant experience or job titles of: Financial Services Executive, Account Manager, Business Development Executive, Financial Services Accounts Executive, Client Account Manager, Customer Service Executive, Sales Account Manager, Sales Executive, may also be considered for this role. TPBN1_UKTJ Read Less
  • Sales Account Manager  

    - Surrey
    Sales Account Manager About the Role An exciting opportunity has ari... Read More
    Sales Account Manager About the Role An exciting opportunity has arisen for a proactive and customer-focused Sales Account Manager to join a growing UK-based business operating within the construction, facilities management, and fire safety sectors. This is a varied B2B role combining both business development and account management responsibilities. The successful candidate will be responsible for building long-term client relationships, generating new business opportunities, and delivering exceptional customer service to an established customer base. The role would suit someone who enjoys developing relationships, identifying opportunities, and working in a fast-paced commercial environment. Key Responsibilities Business Development Source and prospect new business opportunities through a variety of channels Identify and bid for tender opportunities Support the onboarding of new customers Collaborate with internal teams to create bespoke product solutions and customer-specific materials where required Account Management Build and maintain strong relationships with existing customers Conduct regular customer reviews with key accounts, both online and in person Act as the main point of contact for customer enquiries and ongoing support General Duties Respond to customer enquiries in a timely and professional manner Maintain consistent outbound activity via phone and email Manage customer-related project work where required Provide solutions and support for customer issues and queries Liaise with internal departments to ensure customer requirements are delivered accurately and efficiently Candidate Requirements Experience Minimum 1 year of experience in a sales, account management, or customer-facing role Qualifications GCSEs (or equivalent) required A-Levels, degree, or equivalent qualifications desirable Skills & Attributes Excellent verbal and written communication skills Strong relationship-building and customer service abilities Effective problem-solving skills Good organisation and time management Proactive and self-motivated approach Resilient and positive attitude Adaptable and able to manage changing priorities Reliable with strong attention to detail TPBN1_UKTJ Read Less
  • Technical Account Manager  

    - West Midlands
    Are you an experienced Service, Maintenance, Technical Support, Applic... Read More
    Are you an experienced Service, Maintenance, Technical Support, Applications or even Sales Engineer with a good hands-on mechanical engineering background (either by education or time-served) who wants to build a career as a customer facing, Technical Account Manager? We offer extensive training and development opportunities within our multinational operation. We're very open on your sector experience, but are particularly interested in those with a heavy industrial engineering background. This is a hybrid role, so if you're located within a couple of hours of Coventry, click to find more! BASIC SALARY: Up to £45,000 BENEFITS: · Annual bonus based on performance · Fully Expensed Car · Good Holiday Package · Access to the full Company Benefits Package including excellent Pension scheme. LOCATION: Coventry COMMUTABLE LOCATIONS: Birmingham, Derby, Nottingham, Leicester, Loughborough, Melton Mowbray, Kettering, Northampton, Milton Keynes, Banbury, Worcester, Wolverhampton, Rugby, Daventry, Luton, Sheffield, Oxford, Cambridge, Peterborough,Cheltenham, Gloucester, Worcester, Stoke on Trent JOB DESCRIPTION: Technical Account Manager, Mechanical Field Service Engineer, Maintenance Engineer - Machinery, Industrial Capital Equipment, Manufacturing We are investing in the hire, training and development of a Mechanical Field Engineer, who will develop and maintain relationships (from an engineering perspective) with circa 15-20 Key Account OEM and End User clients. The Technical Account Manager role will be split between scheduled 'technical' meetings with key account decision makers and reactionary meetings generated through the following up of enquiries, and networking through existing key accounts. These meetings will be varied and will include offering training, technical support, reacting to quality issues, offering expert advice and technical solutions to engineering problems. We prioritise face to face engagement where possible. In this role, the expectation of our Technical Account Manager is circa 20 visits a month. Scheduled work is arranged by you, where the frequency depends on the seniority of the client (some of our high profile accounts receive circa 24 scheduled appointments a year). Much of this work, is providing expert training and induction to educate customers on how to get the best out of our solutions and identify potential concerns before they arise. PERSON SPECIFICATION: Technical Account Manager, Mechanical Field Service Engineer, Maintenance Engineer - Machinery, Industrial Capital Equipment, Manufacturing · An experienced Service, Maintenance, Technical Support, Applications or even Sales Engineer with a good hands-on mechanical engineering background (either by education or time-served). · You're a qualified Mechanical Engineer (ONC, HNC or HND +) · You need a strong (and ideally broad) Mechanical Engineering understanding with excellent inter-personal skills. · You'll be happy and able to manage your own diary, book appointments with circa 10-20 key accounts, and represent the company to these decision makers as a 'face of the brand.' THE COMPANY: We are a multi billion pound, worldwide manufacturer of precision engineered mechanical components supplied to original equipment manufacturers (OEMS) within the Off Highway, Quarrying Machinery, Rail, Heavy Duty Bus and Truck, Automotive Passenger and Light Vehicle Manufacturers (OE and aftermarket), Aerospace, Mining, Energy, and Construction equipment markets and through their OES suppliers and industrial distributors. PROSPECTS: · Outstanding technical and commercial training programmes bespoke to your personal development. Ultimately you will become a specialist within a particular market/s and specific product portfolio. · The demographics within our European service engineering operation offer the genuine opportunity for career development. · An active policy of promotion from within and offer the genuine opportunity for career development both within Europe and worldwide. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Technical Account Manager, Sales Engineer, Technical Sales, Technical Customer Support, Mechanical Field Service Engineer, Mechanical Maintenance Engineer, Mechanical Fitter, Technical Specialist, Repair Engineer, Fault Finding Technician, Commissioning Engineer, Installation Engineer, Precision Engineering, Applications Engineer INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. Ref: SP18513, Wallace Hind Selection TPBN1_UKTJ Read Less
  • Account Manager Location: Kingston upon Hull (On-site) Salary: £28,0... Read More
    Account Manager Location: Kingston upon Hull (On-site) Salary: £28,000 - £35,000 per annum Hours: Monday to Friday, 8:00am - 4:30pm About the Company Our client is a well-established trade-only wide format print specialist , supplying high-quality print solutions to businesses within the signage, exhibitions, events and design sectors. Operating in a fast-paced environment where deadlines can change quickly, they have built their reputation on exceptional customer service, reliability and delivering projects on time. They offer a supportive, collaborative culture where people are trusted to do their job without the pressure of commission targets or excessive KPIs. This is an opportunity to join a business that values long-term client relationships, teamwork and delivering outstanding service. The Opportunity Our client is looking for an experienced Account Manager to become the primary point of contact for a portfolio of trade customers. This is a relationship-focused role, managing projects from initial enquiry through to successful delivery while ensuring customers receive an exceptional experience throughout. Rather than focusing on cold sales, this position centres on building relationships with existing clients, preparing and following up quotations, coordinating projects with production, and ensuring every order is delivered accurately and on time. You'll also identify opportunities to grow existing accounts by introducing additional products and services where appropriate. Key Responsibilities Manage a portfolio of existing trade clients. Build and maintain long-term customer relationships. Prepare accurate quotations and follow up outstanding opportunities. Process customer orders and oversee projects from enquiry through to completion. Liaise with production teams to ensure jobs are delivered on time and to specification. Keep customers informed throughout the production process. Resolve customer queries and any project issues quickly and professionally. Identify opportunities to increase business within existing accounts. Maintain accurate customer records and update internal systems. Attend customer meetings where appropriate (not essential to the role). About You Ideally, you'll come from a wide format print, signage, display graphics, exhibitions or visual communications background and have a good understanding of industry products and production processes. You'll be confident discussing print specifications, understanding the differences between production methods such as UV and dye-sublimation printing, and materials including Foamex and Dibond. You'll also have: Previous Account Management or Client Relationship Management experience. Excellent organisational skills with the ability to manage multiple projects simultaneously. Strong communication and interpersonal skills. A proactive, solutions-focused approach to customer service. Commercial awareness with experience preparing quotations and following up opportunities. Excellent attention to detail. Competent IT skills, including Microsoft Office and CRM/MIS systems. Experience within the print, signage, exhibitions, events or visual communications sectors would be highly advantageous. What's on Offer £28,000 - £35,000 salary, depending on experience. Monday to Friday working hours (8:00am - 4:30pm). A friendly, supportive and relaxed working environment. No commission-based sales pressure or unrealistic KPIs. The opportunity to develop long-term relationships with valued trade customers. Potential discretionary Christmas bonus based on company performance. This is an excellent opportunity for someone who enjoys relationship management, problem solving and delivering outstanding customer service within the wide format print industry, while working for a business that values quality, trust and teamwork over aggressive sales targets. TPBN1_UKTJ Read Less
  • Client Manager Specialist Insurance Full Time | Permanent | Hybrid... Read More
    Client Manager Specialist Insurance Full Time | Permanent | Hybrid Working | 35 Hour Week Are you an experienced insurance professional with a passion for delivering exceptional client service? Do you enjoy building long-term relationships, managing renewals, and working with high-net-worth customers who expect the very best? We're recruiting for a Client Manager to join a highly respected specialist insurance business during an exciting period of growth and development. This is a fantastic opportunity to become part of a collaborative, supportive team, with genuine opportunities to progress and shape your career as the business continues to evolve. Ideally, you'll have experience within speacialist motor insurance or a broader insurance background coupled with a genuine interest in classic cars and the automotive world. The Role As a Client Manager, you'll take ownership of a portfolio of high-net-worth clients, ensuring their needs are understood, expectations are exceeded, and renewals are managed effectively. You'll build strong relationships, provide expert advice, and work closely with colleagues to deliver a first-class customer experience. This role is about far more than processing policiesit's about becoming a trusted advisor, influencing outcomes, and nurturing long-term client relationships. Key Responsibilities Managing and developing relationships with high-net-worth clients Handling policy renewals and retention activities Delivering an exceptional level of customer service and support Managing client expectations and resolving queries professionally Building trust and acting as a key point of contact for your portfolio Identifying opportunities to strengthen client relationships and add value Working collaboratively with colleagues to achieve team and business objectives Maintaining accurate records and ensuring compliance with industry regulations What We're Looking For Previous experience within the insurance industry is essential Experience within classic car insurance would be highly advantageous, although broader insurance backgrounds will also be considered A tenacious, self-starting approach with the ability to work proactively Confident, approachable and influential communication skills Strong relationship-building and account management capabilities Excellent attention to detail and organisational skills A collaborative mindset and willingness to support the wider team What's On Offer? Hybrid working 35-hour working week 25 days holiday plus bank holidays Company pension scheme Perkbox employee benefits Critical illness cover Life insurance Annual bonus opportunities Genuine career development and progression opportunities A friendly, knowledgeable and supportive team environment This is an exciting opportunity to join a business that is investing in its future and in its people. If you're looking for a role where you can develop your expertise, build lasting client relationships and grow your career within specialist insurance, we'd love to hear from you. TPBN1_UKTJ Read Less
  • Regional Account Manager  

    - Dumfries and Galloway
    Regional Account Manager Want to create industry-leading change and gr... Read More
    Regional Account Manager Want to create industry-leading change and grow your career? We're looking for a dynamic Regional Account Manager (internally known as Business Development Manager) to join our team. This is a varied and rewarding role focused on driving share of wallet, winning new business, and delivering exceptional service to customers across your territory. You will take ownership of your sales pipeline, working closely with manufacturers, suppliers, and internal product specialists to help customers reduce costs, improve efficiency, and keep their operations running smoothly. We support customers across the UK manufacturing sector, ensuring they have the parts, spares, PPE, tools, and tooling they need — while securing the best possible supplier deals to deliver value. This is a fantastic opportunity to make the role your own while playing a key part in improving UK manufacturing performance. Key Responsibilities Build and maintain strong relationships with customers across your designated region Increase customer spend and maximise share of wallet Identify and win new customers to grow your territory Manage and develop a strong sales pipeline Work collaboratively with suppliers and internal product specialists Support customers with parts, spares, PPE, tools, and MRO requirements Use CRM systems and KPIs to manage performance and territory growth Deliver high standards of customer service at all times Key Skills Proven experience in Account Management or Business Development Strong relationship-building and communication skills Commercial awareness and results-driven mindset Ability to manage a territory and prioritise workload effectively Experience in manufacturing, MRO, PPE, or a trade environment (desirable but not essential) Comfortable using CRM systems and working to KPIs Team player with a proactive and customer-focused approach TPBN1_UKTJ Read Less
  • Commercial Insurance Account Manager Newton Abbot | £34,000 - £35,000... Read More
    Commercial Insurance Account Manager Newton Abbot | £34,000 - £35,000 per annum DOE | Monday to Friday | Permanent Introduction Acorn by Synergie is recruiting for a B2B Commercial Insurance Account Manager on behalf of our client. This is an exciting opportunity to join a fast-growing business, offering the chance to gain a degree while working and develop your career in commercial account management. This role is ideal for candidates from a retail or customer care management background looking to take the next step in a B2B environment. Key Duties Build strong relationships with new and existing business clients, from sole traders to CEOs. Work with the Manager to meet sales and service objectives. Support the growth of a new business area within the company. Handle customer queries and identify opportunities for cross-selling and upselling. Requirements Proven experience in B2B sales or account management. Have insurance experience, Strong relationship-building and communication skills. Passion for business development through networking, marketing, and client meetings. Tenacious, curious, and driven to achieve results. Consultative approach with strong listening skills. Eagerness to learn and progress in your career. Customer-focused and solutions-driven. Positive attitude and self-motivated. Strong sales ability and communication skills. What We Offer Salary of £32,000 - £35,000 per annum DOE. Monday to Friday working pattern with no weekend work. No commission targets. Opportunity to gain a degree while working. Excellent career progression potential. Supportive and growth-oriented team environment. Interested? For more information or to apply, please contact Kristy Moore or apply online. Acorn by Synergie acts as an employment agency for permanent recruitment. TPBN1_UKTJ Read Less
  • Technical Account Manager  

    - Devon
    Job Description: DXC Technology is committed to building diverse, incl... Read More
    Job Description: DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone. Technical Account Manager Location: Farnborough (onsite 5 days per week) Security Clearance: Due to the secure nature of the work and our customer requirement, candidate are required to hold DV clearance DXC Technology is a leading global IT services company, helping organisations modernise systems, optimise data architectures, and drive innovation across complex, mission-critical environments. We are committed to delivering excellence for our customers while fostering a culture of inclusion, collaboration, and continuous development. The Technical Account Manager (TAM) plays a pivotal role in overseeing the end-to-end delivery of infrastructure services for key clients within a secure, high-profile environment. This is a site-based position located in the Hampshire area, working closely with defence/public sector customers. This role requires a confident and accountable leader who can combine deep technical expertise with strong delivery management. You will lead cross-functional teams, drive operational excellence through automation and analytics, and act as a trusted advisor to clients - ensuring consistent delivery of high-quality outcomes and long-term value. Key Responsibilities Client Engagement Build and maintain trusted advisor relationships with senior client stakeholders. Understand client strategic objectives and translate them into delivery outcomes. Act as the primary escalation point for complex service or delivery challenges. Operational Excellence Identify opportunities to enhance delivery efficiency through automation, innovation, and data-driven insights. Proactively address service issues and implement sustainable solutions. Champion best practices, lean methodologies, and modern technologies. Commercial & Strategic Impact Support revenue growth through service expansion and capability development. Manage budgets, forecasting, and financial performance of the account. Balance short-term delivery priorities with long-term strategic account growth. Required Skills & Experience Proven experience in technical account management within large, complex client environments. Strong technical background across infrastructure or managed services. Demonstrated ability to build executive-level client relationships and act as a trusted advisor. Strong financial acumen, including budget ownership and forecasting. Experience reporting to and influencing senior internal and external stakeholders. Track record of driving operational excellence, innovation, and continuous improvement. Excellent communication, stakeholder management, and problem-solving skills. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here . TPBN1_UKTJ Read Less
  • Strategic Account Manager (Rail)  

    - Derbyshire
    Strategic Account Manager (Rail) £50,000 - £60,000 (Potentially Negot... Read More
    Strategic Account Manager (Rail) £50,000 - £60,000 (Potentially Negotiable DOE) + Car Allowance + 10-20% Bonus + 33 Days Holiday + EV Car Scheme Derby Certain Advantage is hiring for a Strategic Account Manager based in Derby. This role is on a permanent basis and is primarily based onsite, with some ad-hoc flexible working. Are you an Account Manager or similar, with experience in Rail, Engineering, or complex B2B environments, looking to take on a high-impact role driving relationship development, pipeline growth, and bid conversions? Do you want to join a newly integrated, leading rail services group where you can operate at a senior level, combining the agile feel of an SME with the financial backing of multi-million-pound long-term contracts? This is an excellent opportunity to take direct responsibility for a key customer portfolio, working closely with senior stakeholders and operational teams to maximize long-term contract value and uncover new revenue streams. The Company: We are working with a newly integrated, leading UK rail services group that unifies some of the industry's most established names in rolling stock design, manufacture, and turnkey maintenance. Managing a significant portion of the UK market alongside a growing passenger rail footprint, they combine over a century of engineering craftsmanship with modern asset management. They offer a stable, well-backed environment with an expanding portfolio, recently underscored by securing major international infrastructure contracts. The Role: This role is for a Strategic Account Manager to take full ownership of the companys rail and engineering key customer portfolio. You will operate at a senior level, partnering closely with operations and commercial leads to drive client relationship development, manage structured bid governance, and increase revenue across key accounts. Day to Day: Lead structured bid/no-bid governance to maximize conversion and develop robust win strategies Build and execute comprehensive account plans to improve market awareness and uncover new opportunities Lead and manage weekly, monthly, and quarterly client review calls and performance meetings Partner with the operations team to monitor, manage, and report overall account performance Take the lead in developing senior stakeholder relationships to drive upselling and repeat business Manage pricing discipline in collaboration with commercial teams to ensure accurate forecasting and delivery Provide comprehensive monthly reports on account progress, opportunity pipelines, and market positioning Ensure HubSpot CRM is consistently utilized to track pipelines, performance, and key account KPIs The Individual: Proven background in Strategic Account Management, managing key accounts, and driving pipeline growth Experience or strong familiarity with complex bids, risk management, and commercial terms A background or familiarity within Rail, Engineering, heavy industry, or geographically dispersed SME environments is highly desirable Proficiency with HubSpot CRM or similar systems alongside strong commercial acumen Benefits: 10-20% Performance Bonus Scheme Dedicated Car Allowance Employee Electric Car Scheme & Cycle to Work Scheme Annual Salary Reviews & Pension Contributions Monthly Rewards, Recognition & Long Service Awards 33 Days Holiday (increasing with service) Holiday Trading Options Career Development Opportunities & Company-Sponsored Training Employee Discount Platform (Gyms, Tech, Restaurants) Employee Assistance Programme Free On-site Parking & On-site Treats Does this sound like your next career move? Apply today. Working with Certain Advantage We go the extra mile to find the best people for the job. If you are hunting for a role where you can make an impact and grow your career, we will work with you to find it. We work with businesses across the UK to find the best people in Finance, Marketing, HR, Business Support, IT and Engineering. If this job is not for you, head to certainadvantage.co.uk and register for job alerts and career guidance tips. TPBN1_UKTJ Read Less
  • Company Profile: The Company is a leading supplier of innovative packa... Read More
    Company Profile: The Company is a leading supplier of innovative packaging solutions, offering the largest range of quality packaging and office supplies. Title: Internal Account Manager Salary: Circa £30,000 Purpose of job: Internal Account Manager are part of the Large Customer Development (LCD) Sales team whose role it is to maintain, defend and grow our market position. The role jointly manages (with a field-based Key Account Manager) a portfolio of circa 250 accounts worth around £3m. This portfolio will be made up of circa 160 A+, A and B accounts, 60 large potential accounts from our customer base of CDE accounts and 30 new accounts. The purpose of the Internal Account Manager role is to proactively maximise the spend of customers within their region by identifying linked or associated products (gap analysis) and to maximise the value-added benefits of working with the company as their sole packaging and workplace supplier. An Internal Sales Manager will do this by working with their KAM to create and implement effective call and visit cycles adapted to the individual needs of their customers. They act with the needs of the customer at the heart of their decision-making, striving to build loyalty and satisfaction through every interaction. An Internal Account Manager will achieve this by managing specified customers through agreed call cycles, and supporting the KAM with order processing, quoting and arranging visits where appropriate. Internal Sales Managers and KAMs are accountable for the same region and, as such, there is an expectation that they will succeed together . Key Performance Indicators: Regional Invoiced Sales Regional Invoiced Margin Account Retention Rate Call Cycle Compliance Key Accountabilities: Accountable for ensuring all communication is honest, open and respectful and has the customer at the centre of the decision-making. Customer To identify and maintain a call cycle that defends and develops our position in the market in order to capitalise on any opportunities for growth within the region. Do the Right Thing To ensure that the need of the customer is the priority when setting call and visit cycles and to work closely with your regional KAM to develop and adjust these cycles where necessary. Be Accountable To maintain an acceptable level of customer retention and development within your region ensuring margin is managed at an acceptable level Be the Best To map out and maintain a call cycle to the requirements of the customer ensuring that the potential is maximised and a long-term relationship is built Succeed Together - Demonstrate unconditional teamwork towards the wider sales teams. This includes sharing best practices and being open, honest and respectful in providing constructive feedback to wider members of the team. Responsible for building relationships with internal stakeholders, including Operations, Finance, and the product, planning and purchasing team to ensure that customers' expectations can be met and are managed effectively. Accountable for driving own personal development and responsible for building relationships with other sales team members too enable all members of the team to reach their full potential. TPBN1_UKTJ Read Less
  • Account Manager  

    - Oxfordshire
    Account Manager Client: Equans Location: Moderna ,Harwell Campus Con... Read More
    Account Manager Client: Equans Location: Moderna ,Harwell Campus Contract Length: 3 Months (Possibility of extension) Working Arrangement: Office based position, SHEQ Statement: EQUANS is committed to leading our sector in sustainability. Our Employees have a collective responsibility to work in a sustainable and efficient manner helping to minimise our impact on the environment whilst contributing benefits for our clients, colleagues and the community. Employees have a responsibility not to cause harm to ourselves or to others in our efforts to make safety personal. All Employees are expected to work within our Sustainability and Health and Safety policies and procedures. General Overview: Harwell is Moderna's new Innovation and Technology Centre (MITC) site which is responsible for the development and manufacture of its pharmaceutical products. The site consists of manufacturing, clean rooms, laboratory, office and plant rooms. The nature of their business requires their Lab and manufacturing areas to meet clean room standards. The maintenance of their HVAC equipment is of the upmost importance to ensure their production and science always remains operational at all times. This is a customer facing role, ideally suited to an operator who will lead by example and spend a significant amount of their time actively engaging and ensuring the customers' requirements are met. Impact : Client & Stakeholder management Lead stakeholder management across all client operational area owners, ensuring strong, collaborative relationships within Plant, Laboratory, and Manufacturing environments. To work in a proactive, collaborative manner which ensures that all aspects of the service agreement between EQUANS and Moderna are delivered with the requisite levels of professionalism, achieving contractual key deliverables. Customer focused within all areas of operational activities, nurturing and maximising relationships with clients. Actively gather and respond to customer feedback, using insights to refine service delivery and ensure evolving client requirements are consistently met, demonstrating effective control of the environment. Promote an open, transparent, and solutions-driven management style, encouraging continuous improvement, professional development, and effective problem-solving among team members and client stakeholders. Provide clear, influential communication through expert advice, leadership presence, and proactive participation in client management meetings, briefings, consultation forums, and formal correspondence. Deliver accurate and timely reporting, including monthly performance reports and ad-hoc updates, ensuring visibility of operational performance, risks analysis coupled with effective corrective actions undertaken, and improvement opportunities. Operational Excellence Ensure full compliance with all statutory, regulatory, and contractual obligations across diverse stakeholder groups, ensuring safe, efficient, and legally compliant operations. Ensure all contractual commitments are achieved, meeting or exceeding SLA and KPI requirements as defined within the contract documentation ensuring KPI penalties are not incurred. Guarantee timely completion of all PPM and reactive maintenance tasks, ensuring work is delivered in line with the maintenance specification and accurately recorded in real time within the CAFM system. Ensure PPM Job plans are reviewed to ensure that they are appropriate, making recommendations to enhance the reliability of the assets whilst minimising downtime or unavailability. Ensure plant faults and defects are promptly resolved maintaining asset reliability, minimising downtime, and safeguarding business-critical operations. Ensure all maintenance and operational activities are fully documented, providing clear evidence of task completion and compliance. Maintain robust adherence to ISO-aligned Quality Management Systems, ensuring all required records, processes, and audits are consistently up to standard. Implement continuous improvement initiatives, leveraging process enhancements, technology solutions, and best-practice methodologies to optimise service delivery. Health and safety Ensure that all risks relating to safety, health, environment and quality are effectively managed using Risk Assessments, PPE, training and company procedures to ensure a safe working environment for both employees and clients. Control and monitor the performance of specialist service provider and sub-contractors. Operate and oversee the Permit to Work system, ensuring alignment with EQUANS Technical and SHEQ processes and client-approved procedures. Review monthly audit findings to verify legislative and contractual compliance across all service delivery streams, escalating issues to the Account Director where required. People Leadership Lead, mentor, and develop the on-site multi-disciplinary FM team, including engineering, and administrative functions, ensuring strong capability and alignment with operational goals. Cultivate a high-performance culture built on accountability, collaboration, continuous improvement, and exceptional service delivery. Oversee effective resource planning, ensuring appropriate staffing levels, robust succession planning, and structured talent development across all roles. Ensure all contract positions are filled with fully competent, properly trained personnel, with each team member possessing the skills, qualifications, and experience required to perform their duties safely and effectively. Ensure the professional image of EQUANS is consistently upheld, presenting the company with integrity, competence, and excellence in all client interactions. Commercial & Financial Management Maintain a strong commercial understanding of all contractual deliverables across the full-service scope, ensuring obligations are fully met and opportunities for added value are identified. Minimise organisational risk-technical, financial, and health & safety-by carrying out appropriate checks, controls, and due diligence in a timely and proactive manner, maintaining a RAG status Risk Register ensuring risk mitigation is effective controlled. Manage costs effectively and maximise profitability, ensuring financial performance aligns with budget expectations and contractual requirements. Monitor and control WIP and debt levels, maintaining them within acceptable thresholds and ensuring timely billing and cashflow performance. Manage and deliver against client-set financial budget targets, providing accurate forecasting, variance analysis, and financial reporting to support informed decision-making. Ensure all monthly invoice applications are prepared accurately and submitted on time, supporting effective cashflow management and contractual compliance. Any other task as directed by the Account Director Impact: As Equans representative and main point of contact with the Client, the importance of this role cannot be overestimated. It is essential that all works are carried in a cost effective, timely manner, maximising revenue, where possible. *Ability to work under pressure *Ability to manage both customer and team expectations *Ability to prioritise and organise *Demonstrate self-motivation *Customer focused *Work to tight deadlines *Ability to communicate within our business and our customers *Ability to organise own workload *Be computer literate (Microsoft Outlook, Power Point, Word & Excel) *Focus on maintenance and repair within set timeframe and according to defined process, maintenance agreements and customer needs *Primary 'on site' customer contact for technical installation and/or service issues *Completes planned site / customer visits and resolves customer request / calls as dispatched *Develops positive customer relationships, ensures pro-active feedback on and documentation of the customer's equipment and systems status and of work completed Complexity: Delivery and management of planned preventative maintenance and reactive works. Safe working environment for all staff and sub-contractors Team management and communication Profit and loss understanding Customer focus To successfully manage the operation of all areas of the contracted FM services. Compliance to EQUANS Quality, Health & Safety policies. To manage the relationships with all stakeholders To manage the team by example and through effective use of management and motivational techniques to develop skills to grow the business. To champion best practice across all activities of the contract and act as the driver for change in pursuit of continuous improvement. To be our EQUANS ambassador for first class Customer Service. Ensure customer / client satisfaction is met or exceeded at all times Meet with key stakeholders on a regular basis and generate networking opportunities. Ensures compliance with environmental and industry regulations, where required Qualifications or Required Experience: Minimum of 10 years of experience in facilities management at managerial level, preferably in the pharmaceutical or similarly regulated industry Essential to hold a Hard FM recognised Technical qualification in a relatable Engineering field, Must have experience managing FM within Pharmaceutical or process-controlled environments. Knowledge of GxP (Good x Practice in delivering activities / services) & GMP (Good Manufacturing Practice) Strong leadership and team management skills Ability to develop and review key SOP's (Standard Operating Procedures) Proficiency in facility management software and systems (CMMS, Maximo preferably) Computer literate using Microsoft Office, Excel, Word and Outlook Must have a full clean drivers' licence. Able to work as part of a team Able to build on client relationship Self-motivated and able to work unsupervised To always maintain a clean and smart appearance Fluent in English both written and oral. Ability to pass DBS vetting Must be available to participate in an out of hours on call management rota. The role may require the individual to work late from time to time. Equans Competencies: Collaborating - Works well with others and gains their support through effort Commercial - Adds value to services Contributing - Contributes ideas and encourages team members to contribute Delivering - Does a great job and exceeds expectation Developing - Develops others in their respective roles to realise their potential Finance - Cost conscious If shortlisted, a recruiter from the team will contact you within 24-48 hours for an initial discussion. The call will come from a Manchester number (either 0161 or +44 161). Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy. TPBN1_UKTJ Read Less

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