?WORKING WITH USThe founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.To discover more about our culture, ethos and what it is like to work here, visit the page.?ABOUT THIS OPPORTUNITYWe are seeking an IT Project Manager to lead the successful delivery of a diverse portfolio of infrastructure and software projects across the Harris Federation. This is an exciting opportunity to play a pivotal role in enhancing technology services that support students, teachers and staff, helping to create outstanding learning environments.Working closely with internal teams, academy leaders and external partners, you will be responsible for planning, coordinating and delivering projects on time, within budget and to agreed specifications. From project initiation through to operational handover, you will ensure solutions are implemented smoothly and deliver lasting value to our schools.If you are passionate about driving change, building strong stakeholder relationships and delivering projects that make a real difference, we'd love to hear from you.?MAIN AREAS OF RESPONSIBILITYYour responsibilities will include:Managing IT projects from initiation through to successful delivery, ensuring timescales and budgets are metSupporting the development and delivery of the annual IT project programmeLeading technology projects including infrastructure upgrades, lifecycle refreshes, cybersecurity and digital transformation initiativesPlanning, coordinating and monitoring project activities, risks and dependenciesMaintaining project documentation and securing necessary approvalsManaging project budgets and ensuring cost-effective deliveryCoordinating with stakeholders to define requirements, timelines and success measuresSupporting procurement activities, including vendor selection and tender processesFacilitating the smooth transition of completed projects into operational useCollaborating with IT teams, academy leaders and staff to understand and meet technology needsWorking closely with IT Operations, Estates, Finance and Procurement teams to align project deliveryCommunicating effectively with technical and non-technical stakeholders throughout the project lifecycleSupporting change management activities and helping users adopt new systems and processes successfullyWHAT WE ARE LOOKING FORWe would like to hear from you if you have:Qualifications to degree level, or equivalent experienceProject management certification such as PRINCE2 Practitioner, APM Project Management Qualification (PMQ), or equivalentChange management qualification or experienceAt least three years' experience managing IT projects, ideally in infrastructure, security, data or digital transformationExperience working on projects with budgets in the hundreds of thousands to millions of poundsAbility to coordinate multiple workstreams and manage priorities in a fast-paced environmentStrong problem-solving skills, with the ability to troubleshoot and resolve IT-related challengesConfident engaging with stakeholders at all levels and translating technical details into clear business languageExperience in risk management, budgeting and procurementFor a full job description and person specification, please download the Job Pack.?APPLYING FOR THIS POSITIONIf you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.OUR VISION & VALUESOur vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

HMRC is transforming the UK's tax system through cutting-edge digital innovation and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission.

We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies, we are also reshaping how we work - allowing HMRC to focus its resources where they can deliver the greatest impact.

CDIO Borders and Trade supports the HMRC Borders and Trade group delivering IT projects that enable HMRC's wider customs strategy and policies. We design, manage and maintain the IT services that support customs and international trade activities.

Our team is made up of specialists in delivery, business analysis, engineering, and live service support. We work closely with stakeholders across HMRC to ensure our IT systems meet their needs.

Job description

An IT Service Manager in Borders & Trade is responsible for service management across platforms and multiple channels to ensure availability, performance and process maturity across this landscape.

You will work in partnership with teams across IT service operations, HMRC partners and external Trade customers, to deliver a service seeking for operational excellence.

You will be responsible for defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions. Managing a fully functioning multi-sourced service support team with a customer-centric support approach. These activities will be across multiple locations, focussed on service availability and performance.

You will make sure: All service and support functions remain responsive to HMRC business and external traders need. The service catalogue and wider IT service operations knowledge library is maintained. Adequate reporting and service standards are met for their specific service. All technical change is communicated and managed, with appropriate governance. That a programme of continual service improvement is put in place across the wider service delivery function.
Person specification Be responsible for making sure that business relations within the organisation are managed to enable delivery of B&T services. Lead and direct teams to make sure that service level agreements (SLAs) and operational level agreements (OLAs) are in place with both external and internal teams. Make sure all contractors carry out processes to ITIL standards. Liaise with all other IT service functions to make sure that services are maintained. Manage the day-to-day delivery of the product. Make sure that service asset and configuration items are properly controlled, and that accurate and reliable information about these assets is available when needed. Work with Service Owners and projects to ensure projects transition into live service is effective and timely. Essential Criteria Demonstrable experience of delivering Customer satisfaction and focussed delivery of excellent Customer Service. Proven track record of delivering strong KPI performance and managing delivery towards defined SLAs. Clear understanding of Stakeholder management and the development of strong stakeholder relationships. Good communication skills with an aptitude for dealing with users, colleagues and suppliers from both a technical and non-technical background. Understanding of IT concepts and architectures, and the principles and processes of implementing and delivering IT services. Ability to identify process optimisation opportunities and contribute to the implementation of proposed solutions. Must show an aptitude for analysing and managing problems arising from incidents in the operation of information systems, understanding the significance of service level agreements and the customer environment. Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office Closures

If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

For more information on where you might be working, review this information on our locations (opens in a new window)

This site is:Telford Plaza, Telford - moving to Parkside Court, TelfordYou will be given more information about what this means at the job offer stage.

Leeds Location

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Benefits

Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. Your CV should cover up to your last 5 roles, detailing your responsibilities and key achievements (max 100 words per role). A 750-word Personal Statement. Your Personal Statement should clearly demonstrate how your skills and experience meet the essential criteria. Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be held on your CV.

At full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, your experience will be assessed, in order to determine your suitability for the role.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.

Sponsorship . click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

As a Digital Portfolio Manager (Agile) (Senior Officer) within HMRC's Chief Digital & Information Office (CDIO), you will support the delivery of digital products and services across a portfolio or programme environment.

You will work across multiple Agile teams to ensure delivery is coordinated, risks and dependencies are understood, and progress is visible to stakeholders.

Operating in a fast-paced and complex delivery environment, you will play a key role in maintaining delivery momentum, enabling teams to work effectively and contributing to successful outcomes across the portfolio.

Job description

You will support delivery across a portfolio of Agile teams, coordinating activity, aligning plans and ensuring dependencies are actively managed.

Working closely with Senior Agile Delivery Managers, Product Managers and stakeholders, you will help maintain delivery oversight, ensuring that risks, issues and priorities are clearly understood and acted upon.

You will apply Agile and Lean delivery practices to support effective ways of working, helping teams collaborate, improve delivery flow and continuously enhance performance.

While you will operate across multiple teams and contribute to delivery outcomes, overall ownership of portfolio performance and escalation beyond programme level will sit with senior leaders.

Person specification

Key Responsibilities Support delivery across a portfolio or programme of Agile teams, ensuring alignment and coordination Maintain delivery plans, reporting and governance, providing clear visibility of progress Identify and manage risks, issues and dependencies, ensuring they are tracked and addressed Support the coordination of cross-team dependencies, maintaining delivery flow Provide stakeholders with clear and timely delivery updates, supporting decision-making Apply Agile and Lean practices to support effective delivery across teams Work with Product and Delivery roles to align backlogs, priorities and delivery goals Contribute to continuous improvement in delivery processes and ways of working Management of organisational charts and distribution lists - organisational documentation Essential Criteria: Experience delivering digital products or services within Agile or multidisciplinary environments Experience coordinating delivery across multiple teams or workstreams- including managing risks and dependencies Ability to operate within structured delivery and governance environments- maintaining delivery oversight Strong communication skills- with the ability to provide clear delivery insight to stakeholders Experience identifying and resolving delivery risks- issues or blockers Ability to work collaboratively across multidisciplinary teams to support delivery outcomes Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for the following site, it's important to note that this is not a long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

This site is:Telford Plaza, Telford - moving to Parkside Court, TelfordYou will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Benefits

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

MRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. A 1000-word Personal Statement, describing how your skills and experience would make you suitable for the role, and how you meet the Essential Criteria and Person Specification. Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be held on your CV.

At full sift your CV and your Personal Statement, will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be asked experience-based questions to explore what you are capable of.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

The HMRC app can help you with your application

The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier. If successful in your application, you will need your National Insurance number for the onboarding process. Download the HMRC app now and save your National Insurance number to your digital phone wallet.

How to download the HMRC app and sign up for an account

Download the free HMRC app from the App Store or Google Play store. If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID. You'll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition. You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.

Merit List

After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Criminal Record Check . click apply for full job details Read Less

About the job

Job summary

Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.

HMRC's Fraud Investigation Service (FIS) is responsible for the department's civil and criminal investigations.

Covert Operations, Digital Exploitation (CODE) sits within FIS. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime.

This role sits within the Digital Forensic Infrastructure Team (DFI) which is part of FIS CODE Capability, Development, Infrastructure & Innovation (CDII) and plays an integral role in His Majesty's Government's fight against serious and organised crime, supporting investigations totalling hundreds of millions of pounds each year. DFI supports FIS CODE and all wider FIS investigations.

Digital Forensic Infrastructure (DFI) is responsible for delivering a broad portfolio of change initiatives, both to sustain and transform FIS's legacy technologies and to deliver innovative new solutions, designed around our customers' needs. DFI works in an integrated way to combine digital and technology change, project deliver, business process, product management and cultural change to maximise impact and ensure sustainability.

Job description

This role sits within the Digital Forensic Infrastructure Team (DFI) which is part of FIS CODE Capability, Development, Infrastructure & Innovation (CDII) and plays an integral role in His Majesty's Government's fight against serious and organised crime, supporting investigations totalling hundreds of millions of pounds each year. DFI supports FIS CODE and all wider FIS investigations.

Digital Forensic Infrastructure (DFI) is responsible for delivering a broad portfolio of change initiatives, both to sustain and transform FIS's legacy technologies and to deliver innovative new solutions, designed around our customers' needs. DFI works in an integrated way to combine digital and technology change, project deliver, business process, product management and cultural change to maximise impact and ensure sustainability.

As FIS grows, so does the need for Infrastructure support. The Infrastructure Engineer role is an amazing opportunity for any experienced, forward thinking and focused individual who has a passion for technology.

If you flourish with dealing with diverse challenges, enjoy delivering exceptional support to users, growing your knowledge and want to work with a like-minded and supportive team then this may be the role for you.

As a Higher IT Infrastructure Engineer, you will ensure robust, reliable high-performance systems and services meet business needs. You'll be responsible for building, administration, maintenance, and monitoring of diverse systems. This includes servers, storage, endpoint management, networks, telephony, and business applications.

You will work closely with Infrastructure managers and collaborate closely with fellow engineers to provide third-line support and project delivery across a wide spectrum of IT systems. You'll also engage frequently with other teams and departments outside of IT to achieve shared objectives. This role offers the opportunity to influence the future technical direction within a dynamic and innovative team environment which is vital to the successful delivery of FIS CODE Infrastructure and Technology.

Flexibility Payment

This post attracts a Level 2 Flexibility Payment (FP) that is paid monthly with salary. This FP allows HMRC flexibility to change your work pattern, at short notice, to meet business needs. You will be expected to undertake periods of On Call. You will also be expected to work additional hours, at weekends and outside your normal working hours/days (including bank holidays).

In applying for a position and accepting the FP you agree that you can and will meet those attendance requirements.

FP levels are reviewed annually - on a business need and personal basis - and may be subject to change.

Details of the Flexibility Payment can be found in the attached document.

Person specification

We are looking for an enthusiastic, resilient individual who can deliver in an impactful way within a fast-paced environment with shifting priorities.

This is an IT Technical role, and you will already have an Infrastructure background with technical understanding of infrastructure (i.e., virtual machines, datacentres and environments).

The successful candidate will be undertaking the following (but not limited to):

Technical Providing 3rd-line support for Incidents, managing Service Requests, Tasks and Problems, adhering to established processes and ITIL standard methodology within agreed SLA's. Supporting datacentre management activities including capacity and availability management. Installing, managing, and maintaining end user devices in a Windows environment. Involvement in the assurance programme to ensure that assets are regularly reviewed, maintained and improved where necessary. Assisting in the provision of outstanding services and consistent levels of capability. Provide technical support and assistance to projects, ensuring delivery of non-functional requirements and continual service improvement. Be familiar with the installed hardware and software and the procedures in use in the IT Infrastructure area. CommunicationWe are looking for an excellent communicator who can describe basic technical concepts to technical and non-technical audiences and you will regularly be expected to provide verbal updates and produce written user documentation on BAU taskings and projects.Additional responsibilitiesThis may include participating in technical workshops to assess business requirements to support possible changes to existing services, identifying requirements and quantifying benefits.Travel and On CallRegular travel within the UK for meetings and infrastructure work will be required with occasional overnight stays. You will be required to work out of hours on an on-call rota, weekdays and weekends.Essential Criteria Demonstrable knowledge or experience with network technologies including knowing how to build, configure, administer and support infrastructure technologies and solutions. These technologies and solutions can include computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS), and open-source packages and solutions. Knowledge or exposure to virtualisation technologies such as VMWare, vSphere or Horizon. Demonstrable knowledge or experience of Microsoft Windows domains and associated services (A/D, GPOs, domain trusts, DNS, DHCP, PKI etc). Experience with supporting the planning, installation, maintenance and improvement of hardware services within a data centre. Demonstrable experience to break a problem down into its component parts to identify and diagnose root causes as well as troubleshoot across different technology capabilities. You can demonstrate an awareness of information security and the types of security controls that can be used to mitigate security threats within solutions and services. Strong communicator who can perform in a client/customer facing role with the ability to communicate technical concepts to a non-technical audience (both verbally and in writing). Desirable Criteria Qualifications in Information Technology or a related field and/or practical experience supporting an IT environment. Qualifications and certifications held may include (but are not limited to): MCSE, CCNA, SAA-C03, CompTIA, etc. Knowledge or experience of Cisco, ACI or NXOS, Fortigate firewalls. ITIL Foundation Qualification or demonstrable understanding of ITIL Lifecycle Standards. Exposure to, or experience working with DevOps processes and practices. Experience working with Gitlab or other CI/CD tools. Experience working with programming/IaC languages (eg. Powershell, Python, Terraform). Exposure to, or experience working with project management tools (eg. Jira, MS Project) Exposure to, or experience with version control systems. Full UK Driving Licence.
Benefits

Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. . click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

The Chief Digital Information Office delivers complex, high value products and platforms that support HMRC's strategic goals and improve outcomes for millions of users.

As an Agile Coach, you will play a pivotal role in shaping and elevating delivery capability across CDIO. You will champion modern Agile and Lean practices, foster high performing teams, and influence strategic approaches to delivery across a large and complex digital organisation

Job description

As a G6 Agile Coach, you will work at organisational and portfolio level to embed effective, scalable Agile practices that enable predictable, user centred delivery. You will coach multidisciplinary teams, mentor Agile Delivery Managers and leaders, and help shape the cultural and behavioural foundations that support excellent digital delivery.

You will work closely with senior stakeholders, Heads of Role, Product and Engineering leaders to drive continuous improvement, unblock systemic constraints, and support the evolution of delivery maturity across CDIO. You will also play a leading role in strengthening our Agile and delivery communities of practice, supporting professional development and capability uplift.

Person specification

You are an established Agile leader with significant experience coaching at scale within complex digital environments. You bring credibility through your hands-on experience, deep knowledge of modern delivery practices, and the ability to influence at senior levels.

You are an exceptional communicator who builds trust quickly, fosters psychological safety, and encourages data driven decision making. You are passionate about developing others, navigating complexity, and enabling teams to deliver high-quality outcomes for users.

Key Responsibilities Lead Agile coaching across areas of CDIO, enabling consistent, high-quality Agile and Lean delivery practices. Coach and mentor multidisciplinary teams to implement and improve predictability, flow, collaboration and delivery outcomes. Develop capability across the Agile Delivery Management profession, coaching or line managing Agile Delivery Managers and Senior Agile Delivery Managers. Facilitate workshops and strategic problem-solving sessions, enabling meaningful continuous improvement. Advise and influence senior leaders, providing evidence based recommendations on delivery models, team structures and organisational improvements. Strengthen and grow Agile and delivery communities of practice, fostering shared learning and professional excellence. Champion a positive, inclusive and psychologically safe delivery culture, modelling desired behaviours and practices. Identify and address systemic barriers to effective delivery, guiding teams and leaders toward long-term improvements.

Essential Criteria Expert-level experience coaching Agile teams and leaders within large, complex digital organisations. Extensive practical experience with Scrum, Kanban and Lean practices, applied across varied delivery contexts. Strong experience improving delivery flow and predictability, using data and metrics to drive decisions. Proven ability to coach multidisciplinary teams, including engineering, product and design roles. Experience influencing and supporting senior stakeholders, providing clear, evidence based guidance. Excellent facilitation skills, creating inclusive, high engagement workshops and ceremonies. Experience building delivery capability, mentoring Delivery Managers and leading skills development. Strong understanding of modern software delivery, DevOps ways of working and user centred design principles. Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Technical skills

We'll assess you against these technical skills during the selection process: Agile and Lean Practices Communicating between the Technical and Non-Technical We only ask for evidence of these technical skills on your application form:Agile and Lean Practices
Benefits

Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills.

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences aligning with the Person Specification and Essential Criteria. A 250-word Technical Statement on the following Skill: Agile and Lean Practices. Here is a link to the frame work: Skills A to Z - Government Digital and Data Profession Capability Framework

Sift

In the event of a large number of applications being received, an initial sift may be held on your CV.

At full sift your CV, and your Technical Statement, will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be asked Technical Questions to assess your skills against the following Technical Skills:

Agile and Lean Practices - Expert
Communicating between the Technical and Non-Technical - Expert.

Here is a link to the framework: Skills A to Z - Government Digital and Data Profession Capability Framework

Interviews will take place via video link. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '.
. click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

At HMRC, we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who works for us, and we offer a range of flexible working patterns and support to make an exciting career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success, and we encourage applications from all people from all backgrounds with the experience and skills needed to perform this role.

Job description

HMRC is looking for a Lead Interaction Designer to help shape and strengthen interaction design across major programmes and services.

You'll work within User-centred Design in the Chief Technology and Design Office, supporting teams and senior leaders to design accessible, usable services that meet real user needs and align with the Government Service Standard.

This is a leadership role for an experienced interaction designer with strong design judgement, organisational awareness and the ability to lead through influence. While the role is grounded in interaction design expertise, it is not hands-on delivery. Instead, you'll help create the conditions for high-quality interaction design to happen consistently across programmes and teams

You'll support senior designers through complex challenges and escalations, help shape programme and organisational design direction, and work with stakeholders across disciplines to improve the quality, consistency and effectiveness of design across HMRC.

You'll: Shape and strengthen interaction design across major programmes and services. Support teams and senior stakeholders to make better design decisions in complex delivery environments. Create the conditions for high-quality, accessible and user-centred design to happen consistently at scale. Lead on complex design challenges, escalations and areas of design risk. Support and guide senior designers, helping them grow in confidence, judgement and leadership. Help shape interaction design practice across HMRC, including standards, patterns, tools and ways of working. Work collaboratively across disciplines and professions to improve the quality and consistency of service delivery. Interaction designers in HMRC are part of the Government Digital and Data Profession, please visit our GDAD pages for more information.

Person specification

Your responsibilities will include: Providing leadership and direction for interaction design across programmes, services or portfolios of work. Helping teams and stakeholders resolve complex design challenges and risks. Assuring the quality of interaction design across teams, helping services meet user needs, accessibility requirements and the Government Service Standard. Supporting and guiding Senior Interaction Designers through complex delivery challenges. Working with Heads of Profession, Design Leads and senior stakeholders to shape programme and organisational design direction. Helping multidisciplinary teams work effectively across design, research and delivery disciplines. Shaping and improving interaction design practice across HMRC, including standards, patterns, tools, guidance and ways of working. Building strong relationships with stakeholders and delivery leaders, helping them understand design constraints, trade-offs and opportunities. Supporting assessment readiness, design assurance and governance activities across programmes and services. Contributing to workforce planning, recruitment and capability development within the interaction design profession. Essential Criteria

You will already have extensive experience and understanding of: Leading interaction design across large, complex or mission-critical services, helping multidisciplinary teams deliver accessible, user-centred and effective digital services. Providing leadership, direction and support to designers and teams, including managing, mentoring and developing senior designers through complex delivery challenges. Building strong relationships with senior stakeholders, influencing decision-making and helping organisations balance user needs, accessibility, technical constraints and delivery priorities. Deep expertise in interaction design practice, including designing accessible, user-centred services and applying core design approaches such as prototyping, journey mapping, iterative design and working with modern web technologies. Designing inclusive and accessible services, and using research, evidence and feedback to shape, test and improve design decisions. Design assurance and influencing through design, including reviewing work, improving quality and consistency across programmes and services, and clearly communicating decisions, challenging assumptions and supporting teams to work through complexity and ambiguity. Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Technical skills

We'll assess you against these technical skills during the selection process: Interaction designers in HMRC are part of the Government Digital and Data profession. As part of the selection process you'll be assessed against the following skills linked to the Lead Interaction Design role: Design Communication Designing Strategically Designing Together Leading Design.
Benefits

Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills.

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, responsibilities, skills, accomplishments, relevant qualifications and training. A 1250-word Personal Statement that demonstrates how you meet the Essential Criteria, providing evidence where possible and what personal attributes you believe you can bring to the role. The STAR method may help you structure your statement. . click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

Our team is rapidly growing as we invest in new technologies and capabilities, and we are in search of enthusiastic individuals who can help us in achieving our mission. We are continually improving the service we give to our customers and, in line with this, we are creating a new response and management team within the HMRC Fraud Prevention Centre.

The Fraud Prevention Centre (FPC) is a strategic capability within HMRC Security, designed to safeguard customers and the organisation against identity-related fraud and emerging threats. Its mission is built on three interconnected pillars: Protection, Detection, and Response, all underpinned by advanced threat intelligence and customer support. The Centre operates across multiple functional areas, including Proactive Protection, Customer Support & Response, and Strategy & Advisory, to deliver a holistic approach to fraud prevention.

Job description

We're looking for a proactive and analytical professional to support HMRC's fight against identity fraud. You'll help lead data-driven investigations into suspicious activity related to identity verification and authentication services, while working with the team and partners, acting as a key contributor in a team that supports customers and provides insight into identity fraud activity and proactive searching for threats. This is an exciting opportunity to make a real difference, working in a dynamic and evolving environment.

Person specification Manipulate and analyse large data sets and investigate suspicious activity. Learn, develop, and apply methods using data analytics techniques such as data mining, data matching, clustering analysis and outlier detection. Use basic scripting languages to develop visualisations and automate effective searches to build a growing analytical suite of capabilities that you can operate efficiently. Have strong communication skills and be able to demonstrate working across business and technical domains. You will have excellent interpersonal skills. Apply your knowledge of security and fraud risks to digital services. Support and deputise for the senior analysts, producing clear, insightful reports and presentations for senior stakeholders. You will be confident working in an environment that may flex its focus in response to emerging issues and have a delivery focus. You will be eager to learn and widen your experience in different areas of identity work. You will use your experience of scripting, for example SPL, Python, SQL, KQL to proactively search and discover anomalies. Be flexible and enthusiastic whilst working with some ambiguity as the team forms, grows and matures. Support senior managers in the reporting of metrics and support the wider aims of the HMRC Security Identity Team. Identify process improvement areas. Essential Criteria Knowledge of fraud detection techniques, including behavioural analysis and anomaly detection and investigation and OSINT (Open Source Intelligence) methods. Data analysis skills and experience with large data sets, with proficiency scripting complex queries in analysis environments. Solid technical understanding of web and API services (e.g. cookies, IP addresses, authentication processes) and threats to those services from cybercrime actors and tools. Experience using Security Information and Event Management (SIEM) platforms, preferably in a security operations setting. A sound understanding of Identity, Verification and Authentication principles. Desirable Criteria A degree in Data Analysis, Data Science, Information Security, Cyber Security, or other Cyber qualifications eg SANS, or at least previous experience in a relevant cyber role. Proven experience in fraud detection, cyber security, or threat intelligence within a large organisation. Active use of at least one of the following: Python, SQL, KQL, SPL. Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Benefits

Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Experience.

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, previous experiences and qualifications. Qualifications are not mandatory for this role. A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.

Further details around what this will entail are listed on the application form.

Prior to applications being sifted candidates will be asked to complete an additional IKM assessment. Candidates will be sent details of the assessment once the advert has closed. This assessment is a pass or fail and only those who pass will be considered at the sift stage.

Sift

In the event of a large number of applications being received, an initial sift may be held on your CV.

At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, your experience will be assessed, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role.

This is an example of a strengths-based question:

"It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?"

There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview . click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

The Chief Digital Information Office delivers complex, high-value products and platforms that support HMRC's strategic goals and improve outcomes for millions of users. We work in multidisciplinary teams using modern Agile delivery practices to deliver services at scale and improve outcomes for users.

As an Agile Delivery Manager, you will be accountable for enabling one or more digital delivery or live service teams to deliver high quality products and platforms effectively and sustainably. You will apply Agile and Lean delivery practices to help teams focus on what matters most, remove impediments, and continuously improve how they deliver value.

You will play a key role in creating the conditions for successful delivery - motivating teams, managing risks and dependencies, and working closely with stakeholders to achieve positive delivery outcomes.

Job description

You will enable multidisciplinary teams to deliver digital products and platforms effectively and sustainably. You will apply Agile and Delivery Management techniques to shape ways of working, coach team members and stakeholders, and create the right conditions for teams to succeed. You will support teams to self-organise, manage delivery risks and dependencies, and continuously improve how they deliver value.

Working across the full delivery lifecycle, you will be accountable for the performance of one or more delivery or live service teams. You will collaborate closely with Product Managers, technical leads, Service Managers, and stakeholders, balancing delivery pace, quality and sustainability while maintaining a clear focus on outcomes. You will report to a Senior Agile Delivery Manager or equivalent and play an active role in strengthening delivery capability across CDIO as part of the Agile Delivery Guild, which is dedicated to fostering a culture of continuous learning, innovation, and improvement delivering value within our organisation being a bridge between Programme and Live.

Person specification

You are an enthusiastic and self-motivated delivery professional with a strong focus on people and outcomes. You thrive in fast-paced digital environments, enjoy solving problems, and are confident supporting teams through change and ambiguity.

You bring strong interpersonal and communication skills, enabling you to influence stakeholders, coach teams and manage competing priorities. Experience of mentoring others, managing delivery risks and working on medium-to-large digital initiatives will help you succeed in this role.

Key Responsibilities Coach team members, CDIO and HMRC stakeholders in Agile and Delivery Management practices. Monitor and facilitate effective delivery progress, proactively removing blockers and impediments. Lead, develop and motivate multidisciplinary teams to deliver value to users. Create and sustain a culture of collaboration, transparency and continuous improvement. Use Agile delivery approaches to forecast progress, manage priorities and balance capacity. Collaborate with stakeholders to manage expectations and deliver successful outcomes. Mentor colleagues and contribute to the Agile Delivery Manager community. Apply team development techniques to build empowered, high-performing teams. Essential Criteria Experience delivering medium-to-large digital products or platform components in an Agile environment. Proven experience of Agile Delivery Management using recognised Agile techniques. Ability to manage multiple priorities in large-scale or high-visibility delivery contexts. Experience identifying, challenging and removing barriers to effective delivery. Proven experience working within multidisciplinary teams. Strong influencing, negotiation and stakeholder-management skills. Desirable Criteria Coaching and mentoring multi-disciplinary teams and/or stakeholders. Experience of finance management is desirable for some of our roles. Experience of commercial and supplier management is desirable for some of our roles. Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are:Telford Plaza, Telford - moving to Parkside Court, TelfordYou will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Benefits

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV to include experience of up to your last 3 roles - please use no more than 100 words per role to provide a summary of your key responsibilities and achievements in each role. A 1000-word Personal Statement which should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.

Further details around what this will entail are listed on the application form.

Sift

Prior to the full sift, candidates will be required to complete a Technical Assessment. Details of the assessment will be issued after the advert closes, only candidates who successfully pass the Technical Assessment will progress to the full application sift

In the event of a large number of applications being received, an initial sift may be held on your CV.

At full sift your CV, and your Personal Statement, will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview you will be assessed by way of a 10-minute presentation that you should prepare, as well as a series of questions to gauge your skills, knowledge and experience. You will present verbally and you may use PowerPoint alongside if you wish.

We would like you to showcase during the presentation how you've used the Scrum framework in your work life, sharing your understanding whilst relaying your own personality and best practices on this.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Eligibility
. click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

HMRC's Taxes, Benefits & Enterprise Operations Platform Team is seeking experienced Technical Architects to help shape the future of our critical national tax infrastructure. The team manages and oversees suppliers responsible for operating and delivering services on the Enterprise Tax Management Platform (ETMP)-a core component of the UK's Critical National Infrastructure-and HMRC's corporate IT services through the Enterprise Operations Platform (EOPS).

The team forms part of the Chief Engineering and Platform Office (CEPO) within the Chief Data and Information Office (CDIO) Directorate.

HMRC is currently undergoing one of the largest transformation programmes in government to modernise and future proof its IT estate. As part of this, we are evolving one of the public sector's most complex SAP landscapes, moving from SAP ECC to SAP S/4HANA on Sovereign Cloud.

Our Technical Architecture team plays a central role in this transformation-defining and governing technology strategies, designing end to end architecture, and steering large scale change across a dynamic, high value environment. Working across multiple programmes and services, the team develops strategic roadmaps and ensures technology decisions align with HMRC's long term objectives.

This is a unique and exciting opportunity to join a forward thinking, mission driven team at the forefront of SAP modernisation. Your expertise will directly influence the design and delivery of secure, scalable, and resilient services that make a meaningful difference to millions of HMRC customers and colleagues across the UK.

Job description

The Junior Technical Architect will play a key role as part of a technical architecture team across multiple Product, Platform, and major project teams, providing expert technical leadership and architectural guidance. The postholder will bring deep knowledge of enterprise technologies, with a particular focus on SAP S/4HANA, as the organisation undertakes a major system conversion from the current SAP ECC platform.

In this role, you will support the design, development, and transition to the new strategic platform, ensuring that solutions are robust, secure, and aligned to the wider end to end technical architecture. You will also contribute to business as usual activities, including shaping proof of concepts and developing innovative solutions that enable reliable operational delivery.

The role requires a flexible and adaptable approach, balancing priorities and supporting a diverse range of services as organisational needs evolve.

Person specification Participate in the technical design of systems and services, articulating and justifying design decisions throughout the development and implementation of the new SAP S/4HANA platform. Apply broad technical expertise across CDIO to translate complex technical and operational requirements into robust, scalable, and secure solution designs. Drive the execution of S/4HANA migration activities, including development, testing, and deployment of SAP and non SAP integrations. Support system integration testing (SIT), user acceptance testing (UAT) and contribute to detailed cutover planning to ensure a smooth transition to the new platform. Provide hyper care and post go live support, troubleshooting issues and ensuring early stabilization of services. Oversee and produce high quality documentation, including technical specifications, configuration guides, and integration mapping artefacts. Act as a bridge between business requirements and technical implementation, ensuring alignment between functional needs and technical solutions. Work closely with internal HMRC teams, systems integrators (SIs), and vendors, ensuring cohesive delivery, effective issue resolution, and successful outcomes. Collaborate confidently with technical and non technical stakeholders, building strong relationships and promoting clear, transparent communication. Ensure service assurance and proactive risk management, identifying, assessing, and mitigating risks throughout the delivery lifecycle. Support major incidents and continuous service improvement, providing expert input to resolve issues rapidly and improve platform resilience and performance. Essential Criteria

Strong technical knowledge across key SAP technologies, including: SAP S/4HANA system conversion SAP BTP, Integration Suite, PI/PO, ABAP Work Zone, Build Apps, Build Process Automation Fiori architecture and deployment models Cloud deployment models (e.g., RISE with SAP, SaaS, PaaS) Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Benefits

Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences and qualifications.

Your CV should outline the Key Responsibilities and demonstrate how your experience meets the person specification outlined in the advert. Please also specify your technical knowledge and experience across the key SAP technologies listed in the Essential Criteria, as well as your relevant qualifications in the qualification box. A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would make you suitable for the advertised role, providing evidence of your suitability for the role. Sift

In the event of a large number of applications being received, an initial sift may be held on your CV.

At full sift your CV and your Personal Statement, will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be asked experience-based questions to assess your knowledge and experience relevant to the role.

Interviews will take place virtually via video link. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.

. click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

HMRC is transforming the UK's tax system through cutting-edge digital innovation and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission.

We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies, we are also reshaping how we work - allowing HMRC to focus its resources where they can deliver the greatest impact.

The Multi-channel Digital Tax Platform sits within the Chief Enterprise Platform Office and is the backbone of HMRC citizen facing services.

These roles will place you within a team with the mandate to provide, maintain and optimise a Platform as a Service (PaaS), with the objective to provide business areas in HMRC and other departments the means to create, maintain and iteratively improve the highest quality services in Government. We provide the digital delivery teams with everything they need for developing, deploying and improving their services, from the underlying cloud-based PaaS to the tools for collaborative working, performance analytics and live service support.

Job description

Purpose of the Role

- The Platform is built and operated by a number of specialist teams and you will be placed on an established team of DevOps practitioners. We consider DevOps to encompass an approach to work that combines the ability to test, write and review code, alongside the capacity to troubleshoot operational problems in the cloud technologies we use. This becomes extremely effective when operating in agile teams, collaborating to achieve continuous delivery using open source software.

- All coding work will be done as part of a programming pair, and you must be adept at collaborating with others. All code will be stored with distributed source control, allowing wide collaboration across the department and beyond. The tools we use for metrics, logging and alerting, as well as configuration management and continuous integration are all open source, and you will need to be experienced at using these common tools, as well as investigating and quickly mastering new options as the PaaS continues to iterate and evolve.

Reporting Line

- You will have a Civil Servant Line Manager, but your daily work will be managed by your Team's Product Owner and Delivery Lead (who will likely be a mix of Civil Servants and Contractors).

- You may also be required to Line Manage junior colleagues (O and/or HO level).

Person specification

Key responsibilities

- Maintain design and troubleshooting documentation.

- Improve the reliability of the platform.

- Build, maintain and continually improve the tools that we use to deploy and operate the software that we build. This includes automated build and deployment, secrets management, system observability, monitoring, log aggregation, scaling, and more.

- Develop tools and services useful in DevOps environments such as performance monitoring, security monitoring, deployment/configuration, continuous integration/build servers and cloud resource creation scripts.

- Contribute towards the ongoing development of junior colleagues.

- Seeking out opportunities to transfer knowledge from experienced developers.

Essential Criteria

- Experience operating on large scale government platform with multiple agents.

- Confident with programming languages and IaC (Infrastructure as code), and 3 years of experience of programming in Python and Terraform.

- Comfortable coding with distributed source control, such as Git.

- Solid understanding of agile development, Continuous Integration, Test Driven Development and version control.

- Developing on cloud-based environments like AWS.

- Experience leading a pair/mentoring junior engineers.

Behaviours

We'll assess you against these behaviours during the selection process: Working Together Changing and Improving Developing Self and Others
Technical skills

We'll assess you against these technical skills during the selection process:The interview will include a technical exercise with a lead engineer.
Benefits

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. Your CV should cover up to your last 3 roles, detailing your responsibilities and key achievements (max 100 words per role). A 750-word Personal Statement. Your Personal Statement should clearly demonstrate how your skills and experience meet the essential criteria. Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be held on your CV.

At full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

The interview will be 45 minutes in duration and will be held by a 3-person panel. The interview will include a technical exercise with a lead engineer.

During the panel interview, you will be assessed against behavioural success profiles, outlined below. You will be asked one question per behaviour to assess your suitability against the role.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.

Sponsorship

We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship.

The HMRC app can help you with your application

The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.

If successful in your application, you will need your National Insurance number for the onboarding process.

Download the HMRC app now and save your National Insurance number to your digital phone wallet.

. click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

Are you passionate about cloud platform operations, security, and automation?

Do you have experience in addressing risks, incidents and service quality across technical teams?

Do you want to play a key role in delivering reliable, secure, and efficient platforms that provide services for millions of citizens?

We are looking for a resourceful individual who can ensure our cloud platforms are robust, secure, and optimal. From monitoring performance and managing change to enabling automation and driving standardisation, you'll help keep HMRC's mission-critical cloud platforms running at their best.

Within HMRC's Chief Digital & Information Group (CDIO), specifically in the Enterprise Cloud Services (ECS) team we are redefining our offerings and growing the team of outstanding people to improve the Cloud Centre of Excellence. We are already a diverse team of 90+ technologists, creating a dynamic and inclusive working environment whose skills cover architecture, platform development, service design, platform operations and governance.

Important - Travel to Telford is required as part of this role, and 60% of your working time will need to be office based.

Additional Security Information:
This role requires the successful candidates to hold or be willing to hold Security Check (SC) clearance.

Job description

As a Senior Infrastructure Operations Engineer (Platform Operations Engineer) within HMRC's Enterprise Cloud Services (ECS), you will ensure the reliability, security, and efficiency of platforms hosting HMRC's mission-critical services. You will undertake day-to-day operations and drive continual improvement across our cloud platforms, maintaining a high level of availability through proactive monitoring and rapid incident response.

Security and compliance will be central to your role, applying access controls, patching, and vulnerability management to meet industry standards. You will apply change and configuration processes to minimise risk and maintain accurate system data, while using metrics, logging, and automation to optimise performance, reduce manual effort, and control costs.

Working closely with service desks and platform engineering teams, you will resolve incidents, support users, and maintain CI/CD pipelines and Infrastructure as Code. By enabling observability and feedback loops, you will help ensure our platforms continue to run reliably. You will also document procedures, standardise practices, and embrace good operational practises to strengthen resilience and consistency across the organisation.

Person specification

Your responsibilities will include:

Platform Operations & Reliability Own the operational health of our Cloud platforms. Monitor, troubleshoot, and resolve incidents across our Cloud platforms. Drive root-cause analysis and implement permanent fixes. Automation & Infrastructure as Code Develop and maintain Infrastructure as Code (IaC) using Terraform. Remove manual intervention through an automation-first mindset. CI/CD with GitLab. Design, implement, and maintain CI/CD pipelines in GitLab to automate deployments and configuration changes. Iterate on automated testing, security scanning, and compliance checks within pipelines. Collaborate across our teams on reusable GitLab CI templates and standardising build/release processes. Optimise pipeline performance and troubleshoot issues. Security & Compliance Apply cloud security according to industry good practice. Support audits and maintain alignment with compliance frameworks. Manage patching and vulnerabilities through automation. Performance & Cost Optimisation Analyse value/cost/performance to optimise spend and capacity. Provide guidance to development teams on efficient resource usage. Collaboration & Leadership Mentor engineers and share best practices across Platform teams. Partner with platform development teams to ensure smooth releases. Mentoring & Technical Leadership The ideal candidate will demonstrate a proactive approach to mentoring and supporting junior team members, fostering a culture of continuous learning and growth. They will actively contribute to the technical leadership of the team by sharing knowledge, offering constructive feedback, and guiding others through complex problem-solving. Their ability to lead by example, communicate clearly, and encourage collaboration will be key to building a resilient and high-performing engineering culture. Critical Thinking & Technical Mindset We're looking for someone who brings a strong critical thinking mindset to their technical work - someone who doesn't just follow patterns, but questions assumptions, evaluates options, and makes informed decisions. The successful candidate will approach challenges with curiosity and analytical rigour, balancing innovation with pragmatism. They will be comfortable navigating ambiguity, identifying root causes, and proposing solutions that are both technically sound and aligned with strategic goals. Essential Criteria: Experience operating in AWS, or Azure. Proven incident & problem management, and root-cause analysis capability. Proficiency with Linux systems administration. Capability in Infrastructure as Code (Terraform preferred). Knowledge of GitLab CI/CD, including pipeline design, runners, and secrets management. Scripting skills (e.g. Python, Go, or Bash). List Desirable Criteria: Experience with Monitoring & Observability tooling. Exposure to configuration management tools. Awareness of FinOps and cloud cost management. Cloud related certifications. Familiarity with the principles behind ITIL service operations. Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office Closures

If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

For more information on where you might be working, review this information on our locations (opens in a new window)

This site is:Telford Plaza, Telford - moving to Parkside Court, Telford.You will be given more information about what this means at the job offer stage.

Leeds Location

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Benefits

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How to Apply

As part of the application process, you will be asked to provide the following: . click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

This role is part of HMRC Valuation Office, formerly known as the Valuation Office Agency. We have recently integrated into HMRC.

HMRC Valuation Office are the public sector's property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.

Job description

Role Overview

Innovation is crucial to the Valuation Office (VO) and it shapes how the organisation can continue to deliver world-class valuations, provide an excellent customer experience, and be a great place to work. You will be joining at an exciting time to help the utilisation of data to improve and grow the services we provide. Our unit has a focus on learning & development and exploring emerging opportunities. We have an open transparent culture based on collective responsibility and accountability, where all teams are focused on delivering practical solutions with a demonstrable benefit for the organisation and its customers. We support each other, we help each other, and we learn from each other.

This role sits within the Power Platform Team of the Data Science and Artificial Intelligence for Operations unit (DS&AI). A diverse multi-disciplinary team at the centre of VO' Digital Transformation supporting operational teams across the business to tackle real operational problems with a measurable impact. We have bold plans to unlock the value of data in the Valuation Office, and you will be at the heart of this, contributing to the team's vision of finding practical solutions to solve operational problems utilising data science, artificial intelligence and the Power Platform.

The Power Platform team is responsible for fulfilling user requirements with by designing and building solutions utilising Power Platform tools, especially focusing on the use of Power Apps, Power Automate and Copilot Studio. As a Power Platform Developer, you'll be supporting the Power Platform Lead in delivering solutions utilising the Power Platform tools, including creating project scopes, designing and building solutions, testing and validation against acceptance criteria and helping land the solution with operational users, and maintaining built solutions as live products.

We want to hear from people who: Have a drive to innovate and improve. Thrive in collaborative environments and enjoy working across boundaries to achieve a common goal. Have enthusiasm for what they do and want to make positive change. Actively support their team and help them develop and grow. Demonstrate the tenacity and pragmatism needed to see things through to completion. "I am passionate and excited to see the difference our unit can make through digital innovation with data science, AI and Power Platform. I want us to help operational staff focus their efforts in high-value activities, and to work together with them to innovate new, better ways of working. If you have the enthusiasm for no-code/low-code development, automation and problem solving, digital innovation and their role in supporting impactful change, I want to hear from you. As we are building a new delivery model for utilising Microsoft automation tools, this will be an excellent opportunity for you to make your mark and have excellent learning opportunities for your skills development and future career prospects." Emmi Yla-Pynnonen, Head of Data Science and AI Enablement

Key responsibilities Develop software solutions using Power Platform tools (Power Apps, Power Automate, Power BI) to meet user needs and organisational objectives. Collaborate with your team to provide accurate estimates for user stories, tasks, and requirements, ensuring timely delivery of features. Follow best practice guidelines for development and actively contribute to improving those standards within the team and wider community. Write clean, secure, and well-tested code that adheres to organisational and industry standards. Operate and maintain the services you build, proactively identifying and resolving issues in production environments. Engage with stakeholders to understand requirements and ensure solutions align with business goals and user expectations. Participate in and contribute to the team and the Power Platform community of practice, through initiatives such as knowledge-sharing sessions, workshops, or other activities that support professional growth.
Person specification

Essential Requirements Experience working collaboratively with other developers or multidisciplinary teams to deliver high-quality Power Platform solutions. Proficiency in developing applications using Power Apps, Power Automate with a strong understanding of data modelling and integration with Microsoft Dataverse or other data sources. Knowledge of continuous integration and deployment practices, such as unit testing, automated workflows, and version control using Application Lifecycle Management (ALM) tools. Knowledge of modern development frameworks and patterns relevant to Power Platform and low-code environments, such as component-based design and reusable templates. Strong problem-solving skills, with the ability to propose and implement a range of technical solutions and process improvements to meet user needs. Strong communication skills to engage with both technical and non-technical stakeholders. Knowledge of operating and supporting live services, including monitoring and troubleshooting using observability tools such as Power Platform Admin Centre, Application Insights, or similar monitoring solutions. Desirable Requirements Knowledge developing Power Platform solutions using Copilot Studio. Experience of agile software development environment, with a focus on user-centred design and iterative delivery.
Behaviours

We'll assess you against these behaviours during the selection process: Changing and Improving Managing a Quality Service Delivering at Pace
Technical skills

We'll assess you against these technical skills during the selection process:Ability to develop and maintain solutions on Power Platform.
Benefits

Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance that starts at 25 days, increasing by a day for every year of qualifying service up to a maximum of 30 days and a Civil Service Pension with an average employer contribution of 28.97%. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.

How to Apply

If you can meet our person requirements above, we are keen to hear from you. To apply for this post, you must complete an online application with the following:

A CV setting out your Job History and Previous skills and experiences.

A Personal Statement (maximum 750 words) please outline your suitability for the role. Please pay particular attention to the 'Essential Requirements' and 'Person Specification' outlined in the advert when providing your answer.

Sift - w/c 17 August Please note these dates are provisional and may be subject to change.

We will assess you on your CV and Personal Statement.

Should a large number of applications be received, an initial sift may be conducted on Personal Statement against this essential criteria -

Proficiency in developing applications using Power Apps . click apply for full job details Read Less

About the job

Job summary

Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.

HMRC's Fraud Investigation Service (FIS) is responsible for the department's civil and criminal investigations.

Covert Operations, Digital Exploitation (CODE) sits within FIS. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime.

Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime.

Job description

As a Digital Portfolio Manager in the Capability Development, Infrastructure and Innovation team within CODE, you will play a crucial role in supporting His Majesty's Government in the fight against serious and organised crime. Your work will directly contribute to high-profile investigations, helping to recover and protect hundreds of millions of pounds annually through innovative technical solutions.

The team manages a diverse and rapidly expanding portfolio of projects, ranging from the development of bespoke forensic tools tailored to highly specific investigative needs, to the design and implementation of scalable data visualisation platforms that enhance analytical capabilities. You will collaborate closely with law enforcement agencies, intelligence teams, and external partners to ensure that cutting-edge technology is leveraged effectively in tackling financial crime, cyber threats, and fraud.

This role offers an exciting opportunity to work at the forefront of data engineering within a mission-driven environment, where your expertise will help shape the future of digital investigations and forensic analysis.

Person specification

The CODE Tech Portfolio Office (PO) is a critical enabler of both project delivery and business as usual across CODE's responsibilities. The Portfolio Office acts as the fulcrum between business needs, project delivery, suppliers, commercial processes, and external partners, ensuring that complex, sensitive, and high risk technology initiatives are aligned, governed, and delivered effectively.

This role supports the Portfolio Lead by taking delegated responsibility for defined elements of portfolio coordination, commercial and supplier engagement, project stewardship, and stakeholder management. The post holder will operate across all CODE's environments and work closely with internal delivery teams, commercial colleagues, external suppliers, and UK and international partners.

This role aligns to the Digital Portfolio Manager profession and capability framework, with a focus on supporting and enabling portfolio level outcomes more than direct project management.

Key Responsibilities

Portfolio Coordination and Planning Support the coordination of the CODE Tech portfolio, ensuring alignment between business requirements, delivery activity, supplier capability, and strategic outcomes. Contribute to portfolio planning, prioritisation, and analysis, supporting the development and maintenance of a coherent, deliverable pipeline of work. Provide subject matter expertise on the interaction between requirements, supplier solutions, and delivery outcomes, supporting informed decision making across the portfolio. Commercial and Supplier Engagement Undertake delegated commercial and supplier management activity, including smaller and less complex commercial engagements arising from projects and BAU activity. Work closely with CODE Commercial and Departmental Commercial teams to coordinate activity and ensure effective hand offs and shared visibility of upcoming demands. Maintain portfolio level oversight of supplier engagement where activity is constrained by classification, ensuring that requirements are articulated and translated appropriately for wider commercial use. Engage directly with suppliers and partners under the direction of the Portfolio Lead. Project and Delivery Stewardship Provide portfolio level stewardship of projects, supporting effective engagement between project managers, suppliers, and business stakeholders. Undertake delegated responsibility for regulatory engagement related to the portfolio, including coordinating inspections and associated portfolio level responses. Support problem management post implementation, acting as a subject matter expert to assist service and support functions where required. Deputise for the Portfolio Lead at selected internal and external meetings, representing HMRC interests where appropriate. Stakeholder Management and Collaboration Engage with a wide range of internal and external stakeholders, including delivery teams, business management, commercial colleagues, regulators, and UK or international. Support cross functional collaboration to ensure that portfolio activity is joined up, well understood, and effectively governed. Contribute to clear communication of portfolio priorities, risks, and constraints to stakeholders. Continuous Improvement and Portfolio Maturity Contribute to the development and maturity of the CODE Tech Portfolio Office, supporting rebalancing of workload and improved resilience. Identify opportunities to improve portfolio processes, governance, and ways of working, particularly in sensitive environments. Essential Criteria: Experience working in or supporting a portfolio, programme, or complex delivery environment, ideally from a digital or civils background, rather than single project delivery. Experience of stakeholder management across multiple functions, including delivery, commercial, and external partners. Experience of using the relationship between business requirements, supplier capability, and delivery outcomes. Experience supporting or coordinating commercial or supplier engagement within a structured governance framework Experience of working confidently with sensitive and classified information, exercising sound judgement and discretion. Strong organisational and analytical skills, with the ability to manage competing priorities. Familiarity with Government or large organisation commercial processes and working alongside commercial teams. Additional Security Information

The successful candidate will be required to apply for Developed Vetting (DV) clearance level once in post but must already hold or be willing to obtain Security Check (SC) clearance level before starting the role.

In addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. Once in post you will be required to apply for Developed Vetting ( DV ) clearance which has a requirement for 10 years UK residency. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

This post is open to 'UK Nationals Only'

Technical skills

We'll assess you against these technical skills during the selection process: Stakeholder relationship management Agile working Governance and assurance.
Benefits

Alongside your salary of £50,686, HM Revenue and Customs contributes £14,683 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details
. click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

HMRC Chief Digital & Information Office is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC's Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for projects and programmes that deal with a broad range of business, technical and operational issues. Our CDIO offices are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities.

The post sits in CDIO Chief Data Office (CDO) within the Data Platform Services (DPS) delivery group. DPS provides data platforms, products and analytics that enable HMRC and other government departments to make effective, data driven decisions. This includes delivery of innovative evolving capabilities (including safe use of GenAI) to meet business requirements.

We are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

In the Agile Delivery Management profession, we are passionate about our teams, and supportive of our colleagues. We have an Agile Delivery Manager Community to learn, share and support each other.

Our community is made up of diverse individuals with a range of backgrounds and experiences. We have clear profession career paths, supported by Senior Agile Delivery Managers, Heads of Profession and Profession Leads.

Job description

This is an exciting opportunity to join Data Platform Services (DPS) working in the Project Delivery Team. This role is critical in ensuring successful project delivery across DPS by providing delivery oversight, monitoring progress and actively engaging in removing blockers and resolving issues promptly. Working closely with DPS POD leads, Delivery Leads and key Customer Stakeholders to maintain delivery standards and drive improvements across the DPS Project Delivery Lifecycle, fostering a culture of continuous improvements. With approximately 150 deliveries in flight at any time, we are looking for someone who is delivery focused, thrives in a fast-paced environment, stays ahead of challenges, and supports keeping projects on track.

As an Agile Delivery Manager within DPS, you will support DPS teams to deliver high-quality digital services that fulfil business requirements and that are essential to the UK's tax system. This role requires strong leadership, excellent communication skills, and a hands-on approach to delivery management.

The complexity or breadth of products or teams will vary in this role, depending on the context of the work assigned.

For those who thrive in a fast-paced, exciting, and motivational environment, we offer unique and unparalleled opportunities to work with some of the latest technologies and make a real, lasting difference.

Person specification

As a Senior Agile Delivery Manager, you will: Maintain oversight of project delivery across a wide portfolio, proactively monitoring delivery performance to drive clarity, transparency and accurate reporting through DPS Delivery Performance Dashboards. Operate and continuously improve governance framework, including DPS approval gates, weekly delivery reviews and full project lifecycle from initiation to close-down. Provide delivery assurance, working collaboratively with POD Leads and Delivery Leads, actively supporting (leading where necessary) recovery efforts when projects deviate from plan. Balance oversight on multiple deliveries across business lines, identifying interdependencies and promoting "build once use many" approach. Actively monitor velocity and backlog health across engagements, highlighting trends and intervene early. Proactively identify risks, issues, and emerging trends across the delivery portfolio, providing clear guidance and actionable recommendations to mitigate or resolve them before they impact delivery. Define and implement DPS Delivery Standards and Project Delivery Lifecycle, in partnership with the Head of Project Delivery. Manage escalations to resolution, communicating effectively with senior stakeholders. Be comfortable negotiating and communicating within delivery teams and with stakeholders and be able to maintain and repair relationships. Collaborate with Data Portfolio to ensure stakeholders are kept informed on delivery progress and maximise closer working with CDIO groups and customers. Working with Head of Project Delivery to shape and deliver the project delivery roadmap and project dependency map. Coach and mentor multi-functional teams in Agile and delivery management practices, throughout the full product lifecycle. Managing stakeholders at all levels, including senior business and IT leaders, Exhibit excellent communication, organisational and decision-making skills. Commercial and supplier management demonstrating a clear focus on quality. Strategic leadership, planning and delivery of effective project reporting. We align to the Government Digital and Data Profession Capability Framework, further information can be found here.

Essential Criteria: Proven experience delivering medium-to-large, high-quality IT deliveries and/or digital products. Proven experience managing multiple teams to coordinate IT delivery, including external suppliers. Proven experience of end-to-end IT projects and Agile delivery management methodologies, tools and techniques. Proven experience balancing multiple priorities on large scale and high visibility projects. Proven, hands-on experience of managing escalations and recovering deliveries. Proven ability to build and manage collaborative relationships. Proven ability to influence external partners, stakeholders and customers. Proven ability to challenge and remove barriers to deliver outcomes. Experience developing delivery metrics and using them to good effect to show improvements in delivery performance. Experience coaching and mentoring individuals. Strong communication, leadership and team management skills. Proficient in JIRA and Confluence for delivery tracking and reporting. Desirable Criteria:

Ideally you will also have experience of: Coaching and mentoring multi-disciplinary delivery teams and senior stakeholders across Digital Services, including in Agile. Building and leading Communities of Practice. Understanding and influencing in the full lifecycle of a service delivery. Commercial and supplier management experience. Finance management experience. You will be people focused but determined to improve processes, support teams, drive innovation, take the initiative and resolve blockers. You will be open, honest, and transparent and a leader, driven to getting the best from our teams. You should be motivational and enthusiastic, contributing towards the passionate culture displayed in our departments. Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office Closures

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

For more information on where you might be working, review this information on our locations (opens in a new window)

These sites are: Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Benefits

Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments . click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

HMRC is building a modern, digital tax administration and runs the biggest digital operation in Government, providing services for 45 million individuals and 4.9 million business customers. Our digital programme is multi-award winning and the envy of other government organisations.

Data Platform Services (DPS) is part of the HMRC Chief Data Office within the Chief Digital and Information Officer group (CDIO). This function designs, builds and operates the data foundations for all HMRC's services at a size and scale larger than most other organisations.

DPS is leading a major transformation programme encompassing technology, capabilities and data services whilst continuing to deliver high quality and robust services to our internal and external customers. DPS is growing to ensure it can provide the Intelligent Client function that HMRC requires for the future.

Job description

The Digital Portfolio Analyst sits within Data Platform Services (DPS) as part of the Chief Digital and Information Officer group (CDIO). This role provides essential administrative and operational support to the DPS team, ensuring the smooth running of digital portfolio activities.

You will be responsible for maintaining records, updating trackers (Clarity & Jira), processing routine data, preparing standard reports, and supporting stakeholder communications. You will coordinate meetings, prepare agendas, take minutes, and assist with team logistics. Your work will enable managers and senior staff to focus on higher-level priorities by ensuring processes run efficiently and information is accurately recorded and shared.

DPS is committed to supporting its people, offering a diverse and inclusive workplace where everyone feels able to bring their whole self to work.

Person specification Act as the first point of contact for DPS Engagement. Provide comprehensive administrative support, including maintaining records, updating trackers, and managing mailboxes. Collate and input data, prepare standard reports, and ensure information is accurately recorded and shared. Organising and facilitating meetings, including clinics and stakeholder calls, preparing agendas, taking minutes, and tracking actions Supporting Small Changes coordination where DPS is Lead DG Ensuring adherence to governance and continuous improvement of processes Coordinating requests through the end-to-end impacting process Respond to routine queries, support team communications, and assist with stakeholder engagement. Support team logistics, including supporting Data Portfolio leads with ad-hoc queries, assisting SOs & G7s in meetings and note-taking. Contribute to a positive team environment by supporting colleagues and sharing best practices. Essential Criteria Minimum of 2 GCSEs (or equivalent) including English and Maths. Experience using Microsoft 365 tools including Excel, Outlook and SharePoint Strong written and verbal communication skills, with the ability to convey information clearly and effectively. Demonstrated analytical and problem-solving capability Ability to manage multiple priorities in a fast-paced environment Strong organisational skills, with the ability to accurately record information and adhere to service level agreements (SLAs). Strong interpersonal skills, with the ability to build effective working relationships and establish trust quickly. High attention to detail and a commitment to maintaining data quality and accuracy. Ability to work under pressure in a dynamic, high-demand environment, responding effectively to changing priorities and tight timescales. A proactive approach to learning, with a willingness to develop new skills and adapt to evolving requirements. Desirable Criteria Experience in an administrative or support role. Experience working in a customer-facing role Understanding of portfolio, project or impacting processes within a digital environment Experience using Jira and/or Clarity (or similar tracking systems) Experience of leading and facilitating meetings. Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are: Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Benefits

Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, previous skills and experiences and qualifications. A 500-word personal statement. Your personal statement should show how you meet the person specification and essential criteria. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.

Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be held on the CV.

At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview you will be assessed onExperience.

Interviews will take place face to face at Leeds Regional centre and Salford Regional office.

Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date . click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

Our vision is for HMRC Project Delivery professionals to be the best in class, consistently delivering high-quality projects to achieve better outcomes for taxpayers and who are the Project Delivery exemplar across UK Government. We are also striving to ensure our Project Delivery professionals are ready for the challenges of tomorrow.

Job description

HMRC's ambition is to become a trusted, inclusive and modern tax authority, delivering world-class change that improves outcomes for customers, colleagues and the wider UK economy.

HMRC's services are complex and we need individuals who thrive on solving tricky problems to improve customer and colleague experiences while meeting our business objective. With complex services we have a complex user base - millions of people use these services, which means our services need to cater to a very diverse range of different needs and outcomes.

We are therefore looking for Senior Business Analysts who thrive on solving complex problems, working across organisational boundaries, and shaping services that genuinely meet user and business needs. Our services are used by millions of customers, meaning the work you do will have real, visible impacts on a national scale.
We are seeking curious, collaborative and resilient analysts who are comfortable operating in complex, evolving and often ambiguous environments.

We want people who are passionate about who will use a service, how they will interact with it and how something can be improved (testing and refining those improvements through their design work.)

Business Analysts play a crucial role in HMRC working collaboratively as consultants and critical friends across digital, project and operational delivery professions to achieve solutions that are fit for purpose and that maximise the value our organization offers.

We work collaboratively across all levels of the organisation and will engage in various activities from defining strategy and goals to creating high-level designs, eliciting the requirements for programmes and projects, and to supporting the continuous improvement of its processes and technology.

Person specification

Key responsibilities for the post include, but are not limited to: Scope and model complex 'as-is' and 'to-be' processes to investigate business problems, identify opportunities for improvement, conduct gap analysis, and inform requirements. Identify, manage and engage regularly with stakeholders at all levels to ensure that responsibilities are clear, their needs and expectations are managed and met, with clear requirements agreed and drafted, solutions negotiated (whilst building trust and credibility). Lead requirements workshops and draft appropriate outputs. Collaborate with other professions in a multi-functional team to ensure that business objectives and user requirements are translated into appropriate technical solutions and align to the strategic vision and goals. Conduct impact and Cost-Benefit analysis to identify the positive and negative consequences of a proposed change on people, processes and data, whilst recommending actions needed. Drive the design, execution and assessment of products, processes and usability tests. Champion and drive the application of standards and best practice to ensure that BA artefacts created by self and others are delivered to a recognised quality and are understood and agreed by stakeholders. Demonstrate expertise and provide guidance, mentoring, coaching and support to others, ensuring their professional development. Communicate information and ideas effectively through the appropriate medium and style. Effectively use facilitation skills with stakeholders to build a shared understanding of problems to be solved and work through challenges, enabling them to work collaboratively towards common goals while remaining neutral where appropriate. Possible line management of other BAs

Essential Criteria Demonstrable Business Analysis experience in large-scale change programmes or projects involving complex subject matter, diverse stakeholders, or intricate IT systems. Familiarity with various delivery methodologies, including Waterfall, Agile, and hybrid approaches. Proficiency in process modelling tools (e.g. Microsoft Visio) and notations (e.g. BPMN). Proven experience in eliciting, managing, and documenting complex requirements (e.g. themes, epics, user stories) and modelling 'as-is' and 'to-be' business processes and customer journeys Demonstrable ability to align business analysis activities with organisational goals, using data and user research to inform decisions, foresee challenges, and identify opportunities. Strong interpersonal and facilitation skills, with the ability to build relationships, manage expectations, and communicate effectively using visual and written tools.

Desirable Criteria Experience working in a multifunctional team collaborating on co-creation of design and solutions Relevant qualifications or professional memberships, such as: BCS International Diploma in Business Analysis (or individual BCS modules) Level 4 Business Analysis Apprenticeship Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are: Waterview Park, Washington - moving to Pilgrims Quarter, Newcastle Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Centenary Court, Bradford - moving to 7 and 8 Wellington Place, Leeds Telford Plaza, Telford - moving to Parkside Court, Telford Lynx House, Portsmouth - moving to an alternative office in Portsmouth You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Technical skills

We'll assess you against these technical skills during the selection process: Requirements Management Stakeholder Engagement We only ask for evidence of these technical skills on your application form:Requirements Management
Benefits

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths, Experience and Technical skills.

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV consisting of a 600-word Employment History (excluding dates and job titles) . click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

This is a unique opportunity for an Architect to work within HMRC at a time of significant change and transformation as it drives the focus of IT delivery away from point solutions and exploits the opportunities that cloud technologies can provide.

This outstanding opportunity is for an experienced Architect to work within the Architecture function of HMRC, part of the Chief Digital & Information Officer (CDIO) Group to be a part of the Architecture Office team.

This is a senior leadership role that will provide opportunities to bring together, develop and lead teams of professionals to promote consistent architecture across a multi-billion-pound portfolio of business transformation projects, including cross-government projects.

CDIO values and empowers the growth of its people and offers the "CDIO University". This is a one stop shop for all things learning and development. The comprehensive offer encompassing academic, personal and career related opportunity and learning, ensuring all receive a consistent approach to technical learning. This includes access to subject matter experts, technical learning, professional communities, academies, apprenticeships, talent schemes as well as providing, delivering, encouraging and supporting activities for personal growth and wellbeing.

Job description

Our CDIO Architecture Office team (AO) are responsible for:

Strategic impacting of Enterprise Level Change in HMRC that impacts CDIO's accountabilities to enable decision making in alignment with the IT strategy by; Producing briefings for Tech keyholder on all change in the end-to-end lifecycle(E2ELC) through strong collaboration with Solution, Enterprise and Chief Architects and experts in P+UCD to produce Cross-cutting and Enterprise Level outputs to give senior leaders a clear picture of the impact of Architecture changes and alignment to HMRC's IT Strategy and Roadmaps and recommend where action is needed to get better clarity of requirements. Tracking and managing those conditions raised during the keyholder impacting process. Impacting items at the triage stage of the E2ELC Leading the creation of architectural outputs to enable cost estimating, sequencing, and support Chief Operating Office with capacity views for fiscal events such as Budgets and Spending Reviews. Maintaining a repository of the impacts moving forward to enable more proactive impacting of change using forward view and pipeline of changes by engaging key change forums such as EPWG, Design Forum, CIDC. This is a key role in the Chief Technology & Design Office area of CDIO and an exciting opportunity at a critical time as the Department moves to deliver its commitments agreed with Government in the next spending round and as we align to a new operating model in CDIO.

You will be part of a team including Solution and Enterprise Architects and Business Analysts to ensure that changes are impacted against the Strategy and Roadmaps. Empowering, supporting and developing them and contributing to the wider EA team to achieve the highest performance standards.

You will take responsibility for tasks and deliver products to deadlines, removing blockers and driving collaboration across a wide-ranging landscape including architecture, business, finance, commercial and Change Group stakeholders. Facilitating senior level understanding of the impact of changes which will decide where further activity is required to ensure that any Cross-cutting elements or activities that will impact Strategy are understood.

This is an exciting opportunity suited to someone who is proactive and thrives on working to tight timescales with changing priorities.

As a team member you will be accountable for IT impacting to ensure enterprise level business and IT change in HMRC is impacted strategically, consistently and in a data driven way through a number of lenses to ensure consequences of proposals are understood by stakeholders.

Working at a strategic level you will engage with a host of business and IT stakeholders and key partners, influencing policy, and set directions for technology and business change in line with HMRC 'Digital by Default' strategy.

You will champion the adoption of latest technologies, whilst transforming HMRC's large IT estate towards a smaller number of strategic platforms as well as operate as an internal consultant in IT infrastructure architecture, developing and driving adoption of HMRC's Enterprise Architecture vision, strategies, directions, and roadmaps.

Person specification

In this role, you will: Act as a trusted ambassador for CDIO striving to make us a trusted IT partner to the wider department. Ensure your team delivers strategic outcomes through others and be accountable for the efficient production of briefings, early solution, policy, and fiscal event impacting to time and understand and consider dependencies of varying complexity, feeding into larger programmes and portfolios. Work in collaboration with solution, enterprise, and chief architects to produce cross cutting and enterprise level outputs. Collaborate with our Planning team and liaise with internal and external partners to partners to manage and maintain the IT Strategy plan and develop and influence a culture of capability-based impacting across HMRC. Be responsible for understanding, managing, and communicating to complex stakeholder groups, balancing priorities. Impact in-flight Project scope changes that may affect the IT Strategy Plan are escalated appropriately dependent on the level of dependencies. Keep up to date with the wider digital economy and identify advances in technology, emerging trends and be able to understand and articulate how this could impact HMRC. Develop, document, and establish architectural principles, policies, standards and reference architectures. Provide architecture governance and technology decision making aligned to enterprise architecture directions. Keep up to date with the wider digital economy and identify advances in technology, emerging trends and how this could impact on the organisation. Essential Criteria

You will need to demonstrate within your application the following Essential Criteria: A broad IT and Enterprise Architecture (EA) background, with experience in architecture enterprise scale IT or architecture roles where you will have gained experience of large-scale IT. Experience of driving, delivering, and assuring technological change against the background of organisational transformation. Experience of engaging at a strategic level and playing a key role in setting organisational objectives, influencing policy and leading on technical and business change. Demonstrable experience in developing Technical Capability within an organisation. Including empowering, supporting, and developing staff. Experience in articulating strategic approaches to the modernisation and rationalisation of complex legacy IT estates. Stakeholder Management - The ability to simplify complex and technical information for non-technical, often senior audiences. Being able to see the big picture - an overall perspective on business issues, events and activities, and an understanding of their wider implications and how this interrelates with the organisation's IT capability. Ability to work under broad direction in challenging and unpredictable environments, playing a key role in influencing strategic decision making and understand strategic consequences of decisions. Able to work effectively in pressurised situations and can be relied upon to deliver, irrespective of circumstances. Experience of working with policies and projects across the end-to-end design lifecycle. Experience of working in multi discipline change teams to produce measurable costed solution impacts. The ability to work across organisational boundaries to identify, clarify and resolve problems. Be a confident communicator with good interpersonal skills and a proven dedication to continuous improvement in self and others. Desirable Criteria Understanding and experience of commercial contracts, procurement and sourcing strategies. TOGAF, AWS, Microsoft cloud certifications. Knowledge of Enterprise Architecture tools such as Abacus, etc. Experience in driving Architecture Governance. Experience of working within a large and complex IT Estate. A passion for continuous improvement for yourself, your team and the processes you own Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites . click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

Candidates will either have SC level security clearance or be willing to undertake such - including having been a continuous resident of the UK for a minimum of 5 years.

HMRC Chief Digital & Information Office is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC's Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for projects and programmes that deal with a broad range of business, technical and operational issues. Our CDIO offices are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities.

The IT Operations profession is made up of professionals, paramount to our digital services. Our vision for the future is to attract people to work and progress in a fast paced, exciting environment whilst ensuring consistency in your training and upskilling.

We are working to have clear career pathways and succession planning, to enable people to see our area as a long-term career with prospects and development opportunities for all roles.

Job description

This is an exciting opportunity to join HMRC's CDIO (Chief Digital & Information Officer), Borders and Trade Delivery Group working within the IT Operations space.

The role focuses on the management and oversight of Borders and Trade environments and services, ensuring platforms are reliable, secure and cost-effective. You will work closely with internal teams and third-party suppliers to coordinate activity across environments, ensuring that required work is delivered effectively and in line with operational priorities.

A strong technical understanding is important, enabling you to engage with engineering teams, understand issues and risks, and drive actions through to resolution.

Person specification

At this role level, you will: Oversee and manage Border and Trade platforms across all environments, working closely with internal teams and 3rd party suppliers to ensure services remain available, secure and performant. Track and manage environments and associated assets, using agreed tooling and processes to maintain accurate data, support reporting and provide insight into estate health and usage. Coordinate and assure patching and security activities, ensuring suppliers and internal teams deliver updates in line with agreed timelines and compliance standards. Own the management of cyber vulnerabilities and risks, ensuring issues are understood, prioritised and actively progressed to resolution with minimal business impact. Support the maintenance and improvement of environment and monitoring tooling, working with senior engineers and central teams to enhance capability and visibility. Develop and maintain clear processes, documentation and standards for environment and service management, ensuring consistency across Borders and Trade. Act as a point of coordination for incidents and service issues, working across teams to support triage, resolution and post-incident improvements. Identify trends, risks and opportunities for improvement, using monitoring data and operational insight to enhance system reliability and efficiency. Take an active role in FinOps and cost optimisation activities, helping ensure environments are managed in a cost-effective and sustainable way. Essential Criteria: Experience of working with or supporting IT environments or services. Experience of coordinating operational activities (e.g. patching, maintenance, or service changes) across teams or suppliers. Familiarity with tools such as Jira and Confluence, or similar. Ability to understand technical issues and risks and help drive actions through to resolution. Good analytical and problem-solving skills. Ability to work independently and take ownership of tasks. Experience of working collaboratively as part of a team. Desirable Criteria:

Ideally, the successful candidate will have experience in the use of some or all of the following: Experience working with Windows, Unix or Linux systems. Experience or exposure to cloud environments (e.g. AWS or Azure). Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are:Telford Plaza, Telford - moving to Parkside Court, TelfordYou will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Benefits

Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and skills and experience. A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at sift or interview.

Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received an initial sift may be held on your CV.

At sift your CV, and your Personal Statement, will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be assessed on Experience based questions.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '. . click apply for full job details Read Less

Job Title: Senior Front End Developer Pay up to £80,664 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experienced Front-End Developer who can lead the development of products that help teams design and deliver exceptional digital services? Our Senior Front-End Developers are experts in building and scaling high-quality digital products. We're looking for a Senior Front-End Developer to join our talented teams and Front-End community. You'll play a key role in developing and evolving the DWP Design System, a strategic product that enables teams to deliver consistent, accessible and user-centred services more efficiently through reusable design patterns and components. As a Senior Front-End Developer, you'll provide technical leadership, share your expertise, champion best practices and help drive the adoption of high-quality Front-End development across DWP Digital. What skills, knowledge and experience will you need? Expert knowledge and significant experience developing with modern Front-End technologies, including HTML, CSS, JavaScript, TypeScript, Node.js and open-source frameworks. Proven experience designing and delivering accessible, user-centred interfaces that meet WCAG 2.2 standards with a focus on producing well-tested robust and maintainable code. Strong experience integrating Front-End applications with back-end services and other technical systems, selecting appropriate technologies and approaches to solve complex challenges. Demonstrable experience providing technical leadership, setting direction and driving quality, consistency, standards and best practices across development teams. Experience leading multidisciplinary agile teams collaborating and ensuring the successful delivery of high-quality digital products. A passion for coaching and mentoring others, creating an inclusive learning culture that supports capability growth and continuous improvement. You and your role You will lead the development of reusable Front-End patterns, components and code libraries, helping to shape the technical direction of the Design System and contributing to cross-government standards and shared solutions. You'll build, release, maintain and support Front-End products and code packages, using modern tooling, test-driven development and iterative delivery practices to ensure robust high-quality outcomes. Working closely with multidisciplinary teams, you'll ensure Front-End solutions integrate effectively with back-end services and deliver a seamless experience across devices browsers and platforms. You'll champion accessibility user experience and design consistency ensuring products and components meet WCAG 2.2 AA standards and align with established design and engineering principles. As a technical leader, you'll mentor colleagues, engage with engineering and user-centred design communities and help teams overcome technical challenges You'll also identify and manage technical and business constraints, set priorities effectively and contribute to the continuous improvement of government frameworks, standards and ways of working. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay from £57,946 to £80,664. The maximum salary for the grade is £68,205, however a Digital Allowance of up to £12,459 per annum is available for exceptional candidates. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application. Read Less

Job Title: Senior Front End Developer Pay up to £80,664 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experienced Front-End Developer who can lead the development of products that help teams design and deliver exceptional digital services? Our Senior Front-End Developers are experts in building and scaling high-quality digital products. We're looking for a Senior Front-End Developer to join our talented teams and Front-End community. You'll play a key role in developing and evolving the DWP Design System, a strategic product that enables teams to deliver consistent, accessible and user-centred services more efficiently through reusable design patterns and components. As a Senior Front-End Developer, you'll provide technical leadership, share your expertise, champion best practices and help drive the adoption of high-quality Front-End development across DWP Digital. What skills, knowledge and experience will you need? Expert knowledge and significant experience developing with modern Front-End technologies, including HTML, CSS, JavaScript, TypeScript, Node.js and open-source frameworks. Proven experience designing and delivering accessible, user-centred interfaces that meet WCAG 2.2 standards with a focus on producing well-tested robust and maintainable code. Strong experience integrating Front-End applications with back-end services and other technical systems, selecting appropriate technologies and approaches to solve complex challenges. Demonstrable experience providing technical leadership, setting direction and driving quality, consistency, standards and best practices across development teams. Experience leading multidisciplinary agile teams collaborating and ensuring the successful delivery of high-quality digital products. A passion for coaching and mentoring others, creating an inclusive learning culture that supports capability growth and continuous improvement. You and your role You will lead the development of reusable Front-End patterns, components and code libraries, helping to shape the technical direction of the Design System and contributing to cross-government standards and shared solutions. You'll build, release, maintain and support Front-End products and code packages, using modern tooling, test-driven development and iterative delivery practices to ensure robust high-quality outcomes. Working closely with multidisciplinary teams, you'll ensure Front-End solutions integrate effectively with back-end services and deliver a seamless experience across devices browsers and platforms. You'll champion accessibility user experience and design consistency ensuring products and components meet WCAG 2.2 AA standards and align with established design and engineering principles. As a technical leader, you'll mentor colleagues, engage with engineering and user-centred design communities and help teams overcome technical challenges You'll also identify and manage technical and business constraints, set priorities effectively and contribute to the continuous improvement of government frameworks, standards and ways of working. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay from £57,946 to £80,664. The maximum salary for the grade is £68,205, however a Digital Allowance of up to £12,459 per annum is available for exceptional candidates. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application. Read Less

Job Title: Senior Front End Developer Pay up to £80,664 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experienced Front-End Developer who can lead the development of products that help teams design and deliver exceptional digital services? Our Senior Front-End Developers are experts in building and scaling high-quality digital products. We're looking for a Senior Front-End Developer to join our talented teams and Front-End community. You'll play a key role in developing and evolving the DWP Design System, a strategic product that enables teams to deliver consistent, accessible and user-centred services more efficiently through reusable design patterns and components. As a Senior Front-End Developer, you'll provide technical leadership, share your expertise, champion best practices and help drive the adoption of high-quality Front-End development across DWP Digital. What skills, knowledge and experience will you need? Expert knowledge and significant experience developing with modern Front-End technologies, including HTML, CSS, JavaScript, TypeScript, Node.js and open-source frameworks. Proven experience designing and delivering accessible, user-centred interfaces that meet WCAG 2.2 standards with a focus on producing well-tested robust and maintainable code. Strong experience integrating Front-End applications with back-end services and other technical systems, selecting appropriate technologies and approaches to solve complex challenges. Demonstrable experience providing technical leadership, setting direction and driving quality, consistency, standards and best practices across development teams. Experience leading multidisciplinary agile teams collaborating and ensuring the successful delivery of high-quality digital products. A passion for coaching and mentoring others, creating an inclusive learning culture that supports capability growth and continuous improvement. You and your role You will lead the development of reusable Front-End patterns, components and code libraries, helping to shape the technical direction of the Design System and contributing to cross-government standards and shared solutions. You'll build, release, maintain and support Front-End products and code packages, using modern tooling, test-driven development and iterative delivery practices to ensure robust high-quality outcomes. Working closely with multidisciplinary teams, you'll ensure Front-End solutions integrate effectively with back-end services and deliver a seamless experience across devices browsers and platforms. You'll champion accessibility user experience and design consistency ensuring products and components meet WCAG 2.2 AA standards and align with established design and engineering principles. As a technical leader, you'll mentor colleagues, engage with engineering and user-centred design communities and help teams overcome technical challenges You'll also identify and manage technical and business constraints, set priorities effectively and contribute to the continuous improvement of government frameworks, standards and ways of working. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay from £57,946 to £80,664. The maximum salary for the grade is £68,205, however a Digital Allowance of up to £12,459 per annum is available for exceptional candidates. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application. Read Less

Job Title: Senior Front End Developer Pay up to £80,664 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experienced Front-End Developer who can lead the development of products that help teams design and deliver exceptional digital services? Our Senior Front-End Developers are experts in building and scaling high-quality digital products. We're looking for a Senior Front-End Developer to join our talented teams and Front-End community. You'll play a key role in developing and evolving the DWP Design System, a strategic product that enables teams to deliver consistent, accessible and user-centred services more efficiently through reusable design patterns and components. As a Senior Front-End Developer, you'll provide technical leadership, share your expertise, champion best practices and help drive the adoption of high-quality Front-End development across DWP Digital. What skills, knowledge and experience will you need? Expert knowledge and significant experience developing with modern Front-End technologies, including HTML, CSS, JavaScript, TypeScript, Node.js and open-source frameworks. Proven experience designing and delivering accessible, user-centred interfaces that meet WCAG 2.2 standards with a focus on producing well-tested robust and maintainable code. Strong experience integrating Front-End applications with back-end services and other technical systems, selecting appropriate technologies and approaches to solve complex challenges. Demonstrable experience providing technical leadership, setting direction and driving quality, consistency, standards and best practices across development teams. Experience leading multidisciplinary agile teams collaborating and ensuring the successful delivery of high-quality digital products. A passion for coaching and mentoring others, creating an inclusive learning culture that supports capability growth and continuous improvement. You and your role You will lead the development of reusable Front-End patterns, components and code libraries, helping to shape the technical direction of the Design System and contributing to cross-government standards and shared solutions. You'll build, release, maintain and support Front-End products and code packages, using modern tooling, test-driven development and iterative delivery practices to ensure robust high-quality outcomes. Working closely with multidisciplinary teams, you'll ensure Front-End solutions integrate effectively with back-end services and deliver a seamless experience across devices browsers and platforms. You'll champion accessibility user experience and design consistency ensuring products and components meet WCAG 2.2 AA standards and align with established design and engineering principles. As a technical leader, you'll mentor colleagues, engage with engineering and user-centred design communities and help teams overcome technical challenges You'll also identify and manage technical and business constraints, set priorities effectively and contribute to the continuous improvement of government frameworks, standards and ways of working. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay from £57,946 to £80,664. The maximum salary for the grade is £68,205, however a Digital Allowance of up to £12,459 per annum is available for exceptional candidates. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application. Read Less

Job Title: Senior Front End Developer Pay up to £80,664 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experienced Front-End Developer who can lead the development of products that help teams design and deliver exceptional digital services? Our Senior Front-End Developers are experts in building and scaling high-quality digital products. We're looking for a Senior Front-End Developer to join our talented teams and Front-End community. You'll play a key role in developing and evolving the DWP Design System, a strategic product that enables teams to deliver consistent, accessible and user-centred services more efficiently through reusable design patterns and components. As a Senior Front-End Developer, you'll provide technical leadership, share your expertise, champion best practices and help drive the adoption of high-quality Front-End development across DWP Digital. What skills, knowledge and experience will you need? Expert knowledge and significant experience developing with modern Front-End technologies, including HTML, CSS, JavaScript, TypeScript, Node.js and open-source frameworks. Proven experience designing and delivering accessible, user-centred interfaces that meet WCAG 2.2 standards with a focus on producing well-tested robust and maintainable code. Strong experience integrating Front-End applications with back-end services and other technical systems, selecting appropriate technologies and approaches to solve complex challenges. Demonstrable experience providing technical leadership, setting direction and driving quality, consistency, standards and best practices across development teams. Experience leading multidisciplinary agile teams collaborating and ensuring the successful delivery of high-quality digital products. A passion for coaching and mentoring others, creating an inclusive learning culture that supports capability growth and continuous improvement. You and your role You will lead the development of reusable Front-End patterns, components and code libraries, helping to shape the technical direction of the Design System and contributing to cross-government standards and shared solutions. You'll build, release, maintain and support Front-End products and code packages, using modern tooling, test-driven development and iterative delivery practices to ensure robust high-quality outcomes. Working closely with multidisciplinary teams, you'll ensure Front-End solutions integrate effectively with back-end services and deliver a seamless experience across devices browsers and platforms. You'll champion accessibility user experience and design consistency ensuring products and components meet WCAG 2.2 AA standards and align with established design and engineering principles. As a technical leader, you'll mentor colleagues, engage with engineering and user-centred design communities and help teams overcome technical challenges You'll also identify and manage technical and business constraints, set priorities effectively and contribute to the continuous improvement of government frameworks, standards and ways of working. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay from £57,946 to £80,664. The maximum salary for the grade is £68,205, however a Digital Allowance of up to £12,459 per annum is available for exceptional candidates. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application. Read Less

ICT Network Services Technician Location: Scotland
Job Type: Full-time Permanent The Opportunity An exciting opportunity has arisen for an ICT Network Services Technician to join a busy ICT team, supporting the delivery, maintenance, and development of a modern IT infrastructure. Working closely with the ICT Network Services Manager and wider ICT team, you will help ensure the smooth operation of the organisation's Information and Communications Technology (ICT) services. This role provides multi-level technical support, daily systems administration, and first and second-line helpdesk support across hardware, software, and in-house applications. You will also assist with evaluating and deploying new technologies while supporting the rollout of new systems and services. Key Responsibilities Provide first and second-line IT support for hardware, software and in-house applications. Assist with the day-to-day administration and maintenance of ICT systems. Support the implementation and deployment of new technologies and infrastructure. Diagnose and resolve technical issues, escalating where appropriate. Identify and deliver IT training to users across the organisation. Design, develop and maintain the organisation's website and intranet. Ensure effective digital communication and information sharing across the organisation. Work collaboratively with colleagues to maintain reliable, secure and efficient ICT services. About You The successful candidate will have: HNC qualification (or equivalent) in an ICT-related discipline. Practical experience supporting hardware, software and basic networking within a Windows environment. Good working knowledge of Microsoft Office applications. Experience with website authoring tools. Familiarity with SFTP and internet protocols. Strong analytical and problem-solving skills. Excellent communication and customer service skills. Ability to work independently and as part of a team. What's on Offer Permanent full-time position. Opportunity to work with a supportive and experienced ICT team. Varied and rewarding role with opportunities to develop technical skills. Involvement in a range of IT infrastructure and digital communication projects. Recruitment Process The selection process will include: A competency-based panel interview. A 30-minute practical IT aptitude assessment completed in a controlled environment without internet access. Please note that successful applicants will be required to undergo a Basic Disclosure Check. CVs will not be accepted as part of the application process. Read Less

Data & AI Governance Manager Job Type: Full-time Permanent
Department: Data & Data Science
Location: UK Flexible (with occasional travel to regional offices as required)
Salary: Up to £78,000 The Opportunity An exciting opportunity has arisen for an experienced Data & AI Governance Manager to join a growing Data & Data Science function. This role is ideal for someone passionate about data governance, compliance, and responsible AI. You will play a key role in ensuring data and AI assets are trusted, secure, compliant, and effectively governed to deliver business value. Working across strategic programmes, you will lead the development and continuous improvement of Data and AI Governance, helping to establish robust governance frameworks while enabling the safe and scalable adoption of AI across the organisation. Key Responsibilities Lead the development and continuous improvement of Data and AI Governance frameworks. Develop and maintain governance policies, standards, controls and best practices. Support compliance, audit and risk management activities across data and AI initiatives. Oversee data quality, critical data governance and governance operating models. Promote the adoption of metadata management, data catalogues and data lineage capabilities. Support AI governance, model oversight and responsible AI practices. Facilitate governance forums and provide KPI reporting and insights to senior stakeholders. Work closely with business and technology teams to embed effective governance processes. Drive governance awareness and help build a strong data-driven culture across the organisation. Support the safe, compliant and scalable use of data and artificial intelligence technologies. About You The successful candidate will bring a strong background in Data Governance along with excellent stakeholder management and communication skills. Essential Skills & Experience Proven experience implementing Data Governance within a complex organisation. Good knowledge of recognised Data Governance frameworks such as DAMA and/or DCAM. Experience developing governance policies, standards and controls. Strong understanding of: Data Quality Metadata Management Data Lineage Experience supporting compliance, audit and risk management activities. Strong stakeholder engagement skills with the confidence to work with senior leaders. Experience delivering successful outcomes through projects, programmes or business change initiatives. Excellent communication, collaboration and influencing skills. Ability to build strong relationships across multiple business functions. Desirable Experience with AI, analytics or AI Governance. Knowledge of AI model governance and responsible AI practices. A genuine interest in developing expertise within the AI Governance space. What's on Offer Competitive salary of up to £78,000. Annual discretionary bonus. Private healthcare. Company pension with enhanced employer contributions. Generous annual leave plus bank holidays. Personal accident cover. Share incentive opportunities (subject to scheme availability). Professional membership reimbursement. Flexible and hybrid working arrangements. Excellent career development and progression opportunities. Opportunity to play a key role in shaping Data and AI Governance within a forward-thinking organisation. Why Apply? This is an excellent opportunity to join an organisation investing heavily in data, digital transformation and artificial intelligence. You'll have the chance to influence enterprise-wide governance practices, work with senior stakeholders, and help shape the future of responsible data and AI management in a collaborative and supportive environment. Read Less

Join our digital revolution in NatWest Digital X

In everything we do, we work to one aim. To make digital experiences which are effortless and secure.

So we organise ourselves around three principles: engineer, protect, and operate. We engineer simple solutions, we protect our customers, and we operate smarter.

Job description

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.



Join us as a Mainframe Hardware Infrastructure Engineer

You'll collaborate in building the best possible hardware solutions for the Mainframe environment and engineer infrastructure technology to comply with security, resilience, sustainability, and operational requirements with observability and guardrails built in Improve our products as you apply automation to provide testing and a route to live This is your chance to share thought leadership and best practice across the bank, while you're developing solutions
What you'll do

As an Mainframe Hardware Infrastructure Engineer, you'll contribute to and manage the selection, creation and maintenance of technologies required to meet the needs of our customers, strategic targets and architecture outcomes, along with developing products using modern engineering practices and tools.

We'll look to you to collaborate with Product Owners to develop product roadmaps and manage the lifecycle of the team's products and support engineered products to respond to customer feedback, new feature requests, resolve production issues and help customers consume our products.

You'll also:
Take a lead role within a team to design and engineer intuitive, self-service infrastructure products Develop technical skills through continuous learning and development Contribute to the delivery of infrastructure as code solutions Build an awareness of design thinking tools and techniques with users in order to improve your product Provide operational support for pattern or product related issues Work with key vendors in the delivery of the infrastructure services and technology for the product

The skills you'll need

To thrive in this role, you'll have experience in Mainframe Infrastructure support, Mainframe hardware configuration and automation scripting such as Python or Shell. You'll also have experience in utilizing modern infrastructure as code via tooling.

We'll expect you to bring a good understanding of Agile working practices and toolsets with the ability to create the vision for the Release Train, feature team, platform and domain

In addition, you'll have:

Experience of designing and configuring Mainframe Hardware solutions including DASD, SAN/FICON connectivity and network infrastructure Experience of planning and delivering hardware migrations between different generations of IBM z Mainframes Strong understanding of GDPS architectures and operations, including processor management, DASD replication and Disaster Recovery automation Technical leadership experience and subject matter expertise Experience of the development of CI or CD pipelines using modern tooling Experience in testing practices and tools and in using observability tools and techniques with the ability to use data, information and user sentiment to continuously improve solutions Experience of working with technology deployed to an on premise datacentre Read Less

We're building something better
This role is in NatWest Boxed
At NatWest Boxed, we're a high performing team that's always on the lookout for exceptional people. We encourage an inclusive and diverse working environment, where teamwork, input and collaboration is valued no matter your level.

Job description

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.



Join us as a Back End Engineer

This is an opportunity for a technically minded Software Engineer to join NatWest Boxed You'll be working with new and innovative technology to deliver high impact solutions Hone your existing software engineering skills and advance your career in this critical role

What you'll do

You'll join one of the core cross-functional mission teams to build and develop the NatWest Boxed technology product. We will look to you to develop clean, elegant and reusable code that is well-tested and easy to maintain and extend.

You'll also:

Work with stakeholders across the business to drive the direction of NW Boxed engineering and put the long-term interests of customers at the heart of key decisions Collaborate across our backend chapter to uphold standards, best practices and to promote innovation Work collaboratively with the team to resolve technical issues Support and oversee junior engineers and act as a subject matter expert

The skills you'll need

You'll need a strong background in software engineering, software design or database design and architecture. You should have solid practical and theoretical knowledge of Java software development as well as strong experience of Spring Boot / Micronaut.

You'll also need:

An understanding of Kubernetes / Docker An excellent understanding of AWS deployment and configuration Experience working with message-driven architectures / Kafka / event sourcing Experience working on a highly secure application An understanding on how to translate business objectives into data driven insight Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

We are undergoing a major transformation to modernise and future-proof our IT estate, supporting one of the largest and most complex operational environments in the public sector.

This is an exciting opportunity to join a forward-thinking group at the forefront of digital innovation, where your expertise will help drive the delivery of robust, scalable, and secure technology solutions that have a profound impact on both HMRC's customers and colleagues.

Job description

As a Senior Enterprise Architect, you will play a pivotal role in shaping how HMRC delivers technology at enterprise scale. Operating at the intersection of business strategy, policy and technology, you will define and evolve architectural direction that enables secure, scalable and sustainable services across the Borders & Trade estate.

Your work will directly influence how HMRC invests in technology, adopts new capabilities, and manages complexity across imports, exports, transit, excise and environmental taxes. By setting clear architectural strategy and standards, you will help ensure technology decisions deliver maximum value for customers, colleagues and the wider UK economy.

Person specification

You will bring a strong professional architecture mindset, informed by recognised enterprise architecture practices and continuous learning. This may include experience with commercial and sourcing considerations, cloud platforms (IaaS, PaaS, SaaS), and working towards or holding relevant professional architecture qualifications.

This professional grounding supports effective architectural governance, credible engagement with commercial and policy colleagues, and confident leadership of enterprise scale change.

What You'll Do Own and evolve the enterprise architecture strategy for the Borders & Trade domain, ensuring alignment with HMRC's wider organisational objectives and policy intent. Develop, maintain and govern architectural principles, standards, roadmaps and reference architectures that guide technology investment and solution design. Provide enterprise level assurance and decision support, ensuring proposed solutions and investments deliver value, manage risk and align with long term architectural direction. Influence policy and set technical direction across the Enterprise Operations estate, shaping how technology supports regulatory, operational and customer outcomes. Carry out horizon scanning, identifying emerging technologies, industry trends and sourcing models, and assessing their potential impact and opportunity for HMRC. Guide architectural decision making, clearly articulating trade-offs, risks and benefits, and recommending options based on enterprise wide considerations. Collaborate with senior stakeholders across business, technology and commercial functions to align architecture with strategic priorities and delivery plans. Promote continuous improvement and innovation, helping HMRC reduce complexity and improve resilience, security and scalability across its IT landscape. Contribute to the development of architectural capability, supporting colleagues and strengthening enterprise architecture practice across HMRC. Essential Criteria: Enterprise Architecture Strategy & Leadership - Proven experience operating as an Enterprise Architect (or equivalent), shaping and leading architecture strategy, roadmaps and direction for enterprise scale platforms or capabilities. Architectural Principles, Standards & Governance - Strong experience developing and governing architectural principles, policies, standards and reference architectures to guide technology decision making. Whole Enterprise Thinking & Impact Analysis - Ability to look beyond immediate problems to understand enterprise wide implications, dependencies and opportunities across systems, services and portfolios. Decision Support & Trade off Analysis - Demonstrable ability to guide complex decision making, explain trade-offs, and make evidence based recommendations that balance risk, value and long term sustainability. Strategic Stakeholder Engagement - Experience influencing and engaging senior business and technology stakeholders, translating complex technical concepts into clear, accessible language. Horizon Scanning & Innovation - Experience identifying emerging technologies, trends or sourcing approaches and assessing their relevance and impact within a large, complex organisation. Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office Closures

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

For more information on where you might be working, review this information on our locations (opens in a new window)

These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage.

Leeds Location

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Capability Allowance

The advertised role is part of the Government Digital and Data Profession and has access to a Capability-Based Allowance. Any allowance awarded will be based on an assessment, at interview, of your capability against the skills advertised for this role. Please see the attached candidate pack for more information.

The allowance values are set by HMRC, subject to remaining in a qualifying role, and are non-pensionable. This allowance is non-contractual, subject to an annual review and could be withdrawn at any time.

For both new entrants and existing civil servants, the total reward compensation offer is a combination of base salary and, if applicable, a capability-based allowance. New entrants to the Civil Service will start on the pay range minimum. For existing civil servants, our policies on level transfer and promotion will apply.

For more information please visit the Government Digital and Data Profession Capability Framework (opens in a new window).

Benefits

Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, qualifications and previous experiences. Please attach your CV as a separate additional document in either PDF or word format no bigger than 5MB. A 750-word Personal Statement. Your personal statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert. Sift

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IT ConsultantLocation: Travelling to various client locations (Brighton-based this is not a remote working role)Job Type: Permanent, Full-TimeReports to: Professional Services ManagerAbout TridentAt Trident, we make IT a source of strength, helping organisations thrive so they can better support the people who rely on them every day.We believe technology should empower people, strengthen organisations, and enable better outcomes. By working in true partnership with our clients, we provide reliable IT services, practical guidance, and people-focused support that help businesses succeed.BenefitsJoining Trident means becoming part of a supportive and collaborative environment where your contribution is recognised and rewarded. We are committed to supporting your wellbeing, professional development, and work-life balance:33 days annual leave (including bank holidays), increasing by one day per year of service up to 40 days.Access to on-demand IT courses, practice tests and virtual labs.Access to Bupa Employee Assistance Programme (EAP) for you and your family.Cycle to Work scheme.Access to vendor pricing for personal IT hardware and software purchases.Microsoft Workplace Discount Programme with savings on Surface devices and Microsoft 365 subscriptions.Regular social events, team-building activities, and a Refer-a-Friend bonus scheme.About the RoleWe are seeking a highly motivated and customer-focused IT Consultant to join our growing technical team. This role will play a key part in delivering exceptional IT services and solutions to our clients, combining hands-on technical expertise with strong consultancy skills.You will be responsible for providing end-to-end technical support and project delivery, both remotely and onsite, ensuring a seamless and professional customer experience at all times. The key role responsibilities include:Delivering end-to-end technical support, ownership, and resolution of client issues in line with agreed SLA/KPI targets.Travelling to client sites to deliver technical services, including project work and escalated support.Installing, configuring, and upgrading hardware and software, including servers, PCs, networking equipment, and cloud-based systems.Managing and documenting incidents, service requests, and resolutions accurately.Conducting onsite audits, surveys, and assessments across infrastructure and network environments.Working independently and collaboratively to understand client requirements and deliver effective solutions.Client Engagement & TrainingDelivering clear and effective end-user training on new and existing systems, ensuring successful adoption of solutions.Providing guidance and supporting to clients to improve system utilisation and efficiency.Building strong client relationships by communicating technical concepts in a clear, professional, and accessible manner.About YouStrong experience with Microsoft technologies, including Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint Online); Azure administration and cloud solutions; Windows Server (AD, DNS, DHCP, Group Policy).Demonstrable SharePoint administration and user support/training capabilityExperience with virtualisation technologies (VMware/Hyper-V).Firewall products such as SonicWALL, PaloAlto, Fortinet and WatchGuard.Networking principles including VLAN's, LAGS, VPN's and routing.Backup & disaster recovery solutions such as StorageCraft, Veeam and N-Able, etc.Strong troubleshooting and problem-solving skills.Proven experience in a customer-facing technical or consulting role.Strong communication skills, with the ability to engage both technical and non-technical stakeholders.A proactive and solution-oriented mindset, with ownership of tasks through to completion.A strong focus on customer service, balanced with commercial awareness.Ability to work both independently and as part of a team.Next StepsIf you are looking for an opportunity to develop your career within a growing and people-focused organisation, we would love to hear from you. Apply today to be considered for this exciting IT Consultant opportunity:Submit your application along with an up-to-date CV.Applications will be reviewed as they are received.Suitable candidates will be contacted to discuss the role further.Successful applicants will be invited to attend an interview.Employment offers will be subject to satisfactory pre-employment checks.Join a business committed to partnership, integrity, and creating lasting value.Please note this role may be advertised under a different title than that used internally. Read Less

Job title: VMware / Omnissa Horizon Engineer - Active SC ClearanceStart date: Flexible, can allow for notice periodDuration: 6-12 months initiallyLocation: Hybrid - Central London (50/50 split)Salary: £380 per day - Inside IR35Standard hours: Monday to Friday 9am-5pmOverviewWe are seeking an experienced VMware Horizon VDI Engineer who possesses Active SC Clearance, to join an operational support team responsible for the administration, upgrade, maintenance and ongoing support of a critical VMware Horizon VDI environment (now Omnissa Horizon).This is a hands-on BAU & project role focused on ensuring platform stability, availability and performance within a secure environment, where aside from Omnissa Horizon, VCF and NSX skills are a nice to have.Key ResponsibilitiesAdministration and support of the Omnissa Horizon VDI platformPerforming system maintenance, patching, upgrades, and configuration changesMonitoring platform health and investigating issuesIncident resolution and root cause analysisSupporting the ongoing availability and performance of the Horizon VDI environmentWorking closely with infrastructure and support teams to maintain service levelsProducing and maintaining technical documentation where requiredEssential Skills & ExperienceActive SC Clearance is essentialStrong experience administering and supporting VMware/Omnissa Horizon environmentsExperience performing Horizon upgrades and maintenance activitiesProven background in VMware/Omnissa Horizon BAU support, maintenance, and upgrade activitiesExperience supporting VDI platforms within enterprise environmentsStrong troubleshooting and problem-solving skillsExperience working within secure or regulated environmentsDesirable SkillsVCF (VMware Cloud Foundation), NSX, ESXi, and vCenter administrationWindows Server and Active DirectoryProfile management and end-user computing technologiesExperience supporting large virtual desktop estates Read Less