A career without limits

As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role: Data Governance Lead

Data has the power to transform every customer journey and this role is at the heart of making that happen. As our Data Governance Lead, you'll help shape how customer data is managed, protected and used across British Airways.

Working within our Commercial team, you'll lead the governance of customer data, ensuring it remains accurate, trusted and compliant while supporting better decision-making across the business. You'll collaborate with teams spanning CRM, Technology, Cyber Security, Legal and Privacy, helping us unlock the value of data while keeping our customers' trust at the centre of everything we do. Ready to influence how one of the world's most recognised airlines manages its customer data? This could be the opportunity for you!

What you'll do:
Lead Data Governance activities across customer data domains. Define, implement and continuously improve data governance policies, standards and processes. Partner with Data Governance leads across British Airways to drive a consistent enterprise-wide approach. Champion data quality, compliance, security and ethical use of customer information. Support key governance initiatives across areas such as AI, GenAI and data sharing. Define customer data policies and help ensure alignment with privacy regulations and business objectives. Establish and maintain data classification, security and compliance standards. Drive improvements in customer data quality, accuracy and consistency. Ensure customer data definitions and standards are applied consistently across business processes. Protect CRM data quality and consent accuracy. Support data subject rights requests and customer privacy activities in partnership with the Data Protection team. Provide strategic oversight of customer data, helping teams better understand, manage and govern it.
What you'll bring to British Airways:

You're someone who sees the bigger picture but never loses sight of the detail. You enjoy bringing people together, influencing decisions and helping teams navigate complex challenges. You'll be comfortable translating technical concepts into language everyone can understand and confident building strong relationships across a wide range of stakeholders. Curious about the future of data, technology and AI? So are we! We're looking for someone who can combine strategic thinking with a practical, customer-focused approach and a passion for doing what's right.

Your experience:
Strong experience working with GDPR and broader privacy frameworks. Ability to explain technical controls and data concepts to non-technical audiences. Experience leading or supporting Data Governance activities within a large organisation is desirable. Experience with Master Data Management (MDM) and/or Customer Data Platforms (CDP) is advantageous. Proven ability to work across multiple teams and influence a broad stakeholder network. Experience developing or embedding governance, quality or compliance frameworks for data.
What we offer:

We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family.

At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don't expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain. Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

HMRC is transforming the UK's tax system through cutting-edge digital innovation and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission.

We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies, we are also reshaping how we work - allowing HMRC to focus its resources where they can deliver the greatest impact.

CDIO Borders and Trade supports the HMRC Borders and Trade group delivering IT projects that enable HMRC's wider customs strategy and policies. We design, manage and maintain the IT services that support customs and international trade activities.

Our team is made up of specialists in delivery, business analysis, engineering, and live service support. We work closely with stakeholders across HMRC to ensure our IT systems meet their needs.

Job description

An IT Service Manager in Borders & Trade is responsible for service management across platforms and multiple channels to ensure availability, performance and process maturity across this landscape.

You will work in partnership with teams across IT service operations, HMRC partners and external Trade customers, to deliver a service seeking for operational excellence.

You will be responsible for defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions. Managing a fully functioning multi-sourced service support team with a customer-centric support approach. These activities will be across multiple locations, focussed on service availability and performance.

You will make sure: All service and support functions remain responsive to HMRC business and external traders need. The service catalogue and wider IT service operations knowledge library is maintained. Adequate reporting and service standards are met for their specific service. All technical change is communicated and managed, with appropriate governance. That a programme of continual service improvement is put in place across the wider service delivery function.
Person specification Be responsible for making sure that business relations within the organisation are managed to enable delivery of B&T services. Lead and direct teams to make sure that service level agreements (SLAs) and operational level agreements (OLAs) are in place with both external and internal teams. Make sure all contractors carry out processes to ITIL standards. Liaise with all other IT service functions to make sure that services are maintained. Manage the day-to-day delivery of the product. Make sure that service asset and configuration items are properly controlled, and that accurate and reliable information about these assets is available when needed. Work with Service Owners and projects to ensure projects transition into live service is effective and timely. Essential Criteria Demonstrable experience of delivering Customer satisfaction and focussed delivery of excellent Customer Service. Proven track record of delivering strong KPI performance and managing delivery towards defined SLAs. Clear understanding of Stakeholder management and the development of strong stakeholder relationships. Good communication skills with an aptitude for dealing with users, colleagues and suppliers from both a technical and non-technical background. Understanding of IT concepts and architectures, and the principles and processes of implementing and delivering IT services. Ability to identify process optimisation opportunities and contribute to the implementation of proposed solutions. Must show an aptitude for analysing and managing problems arising from incidents in the operation of information systems, understanding the significance of service level agreements and the customer environment. Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office Closures

If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

For more information on where you might be working, review this information on our locations (opens in a new window)

This site is:Telford Plaza, Telford - moving to Parkside Court, TelfordYou will be given more information about what this means at the job offer stage.

Leeds Location

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Benefits

Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. Your CV should cover up to your last 5 roles, detailing your responsibilities and key achievements (max 100 words per role). A 750-word Personal Statement. Your Personal Statement should clearly demonstrate how your skills and experience meet the essential criteria. Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be held on your CV.

At full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, your experience will be assessed, in order to determine your suitability for the role.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.

Sponsorship . click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

As a Digital Portfolio Manager (Agile) (Senior Officer) within HMRC's Chief Digital & Information Office (CDIO), you will support the delivery of digital products and services across a portfolio or programme environment.

You will work across multiple Agile teams to ensure delivery is coordinated, risks and dependencies are understood, and progress is visible to stakeholders.

Operating in a fast-paced and complex delivery environment, you will play a key role in maintaining delivery momentum, enabling teams to work effectively and contributing to successful outcomes across the portfolio.

Job description

You will support delivery across a portfolio of Agile teams, coordinating activity, aligning plans and ensuring dependencies are actively managed.

Working closely with Senior Agile Delivery Managers, Product Managers and stakeholders, you will help maintain delivery oversight, ensuring that risks, issues and priorities are clearly understood and acted upon.

You will apply Agile and Lean delivery practices to support effective ways of working, helping teams collaborate, improve delivery flow and continuously enhance performance.

While you will operate across multiple teams and contribute to delivery outcomes, overall ownership of portfolio performance and escalation beyond programme level will sit with senior leaders.

Person specification

Key Responsibilities Support delivery across a portfolio or programme of Agile teams, ensuring alignment and coordination Maintain delivery plans, reporting and governance, providing clear visibility of progress Identify and manage risks, issues and dependencies, ensuring they are tracked and addressed Support the coordination of cross-team dependencies, maintaining delivery flow Provide stakeholders with clear and timely delivery updates, supporting decision-making Apply Agile and Lean practices to support effective delivery across teams Work with Product and Delivery roles to align backlogs, priorities and delivery goals Contribute to continuous improvement in delivery processes and ways of working Management of organisational charts and distribution lists - organisational documentation Essential Criteria: Experience delivering digital products or services within Agile or multidisciplinary environments Experience coordinating delivery across multiple teams or workstreams- including managing risks and dependencies Ability to operate within structured delivery and governance environments- maintaining delivery oversight Strong communication skills- with the ability to provide clear delivery insight to stakeholders Experience identifying and resolving delivery risks- issues or blockers Ability to work collaboratively across multidisciplinary teams to support delivery outcomes Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for the following site, it's important to note that this is not a long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

This site is:Telford Plaza, Telford - moving to Parkside Court, TelfordYou will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Benefits

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

MRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. A 1000-word Personal Statement, describing how your skills and experience would make you suitable for the role, and how you meet the Essential Criteria and Person Specification. Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be held on your CV.

At full sift your CV and your Personal Statement, will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be asked experience-based questions to explore what you are capable of.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

The HMRC app can help you with your application

The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier. If successful in your application, you will need your National Insurance number for the onboarding process. Download the HMRC app now and save your National Insurance number to your digital phone wallet.

How to download the HMRC app and sign up for an account

Download the free HMRC app from the App Store or Google Play store. If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID. You'll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition. You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.

Merit List

After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Criminal Record Check . click apply for full job details Read Less

About the job

Job summary

Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.

HMRC's Fraud Investigation Service (FIS) is responsible for the department's civil and criminal investigations.

Covert Operations, Digital Exploitation (CODE) sits within FIS. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime.

This role sits within the Digital Forensic Infrastructure Team (DFI) which is part of FIS CODE Capability, Development, Infrastructure & Innovation (CDII) and plays an integral role in His Majesty's Government's fight against serious and organised crime, supporting investigations totalling hundreds of millions of pounds each year. DFI supports FIS CODE and all wider FIS investigations.

Digital Forensic Infrastructure (DFI) is responsible for delivering a broad portfolio of change initiatives, both to sustain and transform FIS's legacy technologies and to deliver innovative new solutions, designed around our customers' needs. DFI works in an integrated way to combine digital and technology change, project deliver, business process, product management and cultural change to maximise impact and ensure sustainability.

Job description

This role sits within the Digital Forensic Infrastructure Team (DFI) which is part of FIS CODE Capability, Development, Infrastructure & Innovation (CDII) and plays an integral role in His Majesty's Government's fight against serious and organised crime, supporting investigations totalling hundreds of millions of pounds each year. DFI supports FIS CODE and all wider FIS investigations.

Digital Forensic Infrastructure (DFI) is responsible for delivering a broad portfolio of change initiatives, both to sustain and transform FIS's legacy technologies and to deliver innovative new solutions, designed around our customers' needs. DFI works in an integrated way to combine digital and technology change, project deliver, business process, product management and cultural change to maximise impact and ensure sustainability.

As FIS grows, so does the need for Infrastructure support. The Infrastructure Engineer role is an amazing opportunity for any experienced, forward thinking and focused individual who has a passion for technology.

If you flourish with dealing with diverse challenges, enjoy delivering exceptional support to users, growing your knowledge and want to work with a like-minded and supportive team then this may be the role for you.

As a Higher IT Infrastructure Engineer, you will ensure robust, reliable high-performance systems and services meet business needs. You'll be responsible for building, administration, maintenance, and monitoring of diverse systems. This includes servers, storage, endpoint management, networks, telephony, and business applications.

You will work closely with Infrastructure managers and collaborate closely with fellow engineers to provide third-line support and project delivery across a wide spectrum of IT systems. You'll also engage frequently with other teams and departments outside of IT to achieve shared objectives. This role offers the opportunity to influence the future technical direction within a dynamic and innovative team environment which is vital to the successful delivery of FIS CODE Infrastructure and Technology.

Flexibility Payment

This post attracts a Level 2 Flexibility Payment (FP) that is paid monthly with salary. This FP allows HMRC flexibility to change your work pattern, at short notice, to meet business needs. You will be expected to undertake periods of On Call. You will also be expected to work additional hours, at weekends and outside your normal working hours/days (including bank holidays).

In applying for a position and accepting the FP you agree that you can and will meet those attendance requirements.

FP levels are reviewed annually - on a business need and personal basis - and may be subject to change.

Details of the Flexibility Payment can be found in the attached document.

Person specification

We are looking for an enthusiastic, resilient individual who can deliver in an impactful way within a fast-paced environment with shifting priorities.

This is an IT Technical role, and you will already have an Infrastructure background with technical understanding of infrastructure (i.e., virtual machines, datacentres and environments).

The successful candidate will be undertaking the following (but not limited to):

Technical Providing 3rd-line support for Incidents, managing Service Requests, Tasks and Problems, adhering to established processes and ITIL standard methodology within agreed SLA's. Supporting datacentre management activities including capacity and availability management. Installing, managing, and maintaining end user devices in a Windows environment. Involvement in the assurance programme to ensure that assets are regularly reviewed, maintained and improved where necessary. Assisting in the provision of outstanding services and consistent levels of capability. Provide technical support and assistance to projects, ensuring delivery of non-functional requirements and continual service improvement. Be familiar with the installed hardware and software and the procedures in use in the IT Infrastructure area. CommunicationWe are looking for an excellent communicator who can describe basic technical concepts to technical and non-technical audiences and you will regularly be expected to provide verbal updates and produce written user documentation on BAU taskings and projects.Additional responsibilitiesThis may include participating in technical workshops to assess business requirements to support possible changes to existing services, identifying requirements and quantifying benefits.Travel and On CallRegular travel within the UK for meetings and infrastructure work will be required with occasional overnight stays. You will be required to work out of hours on an on-call rota, weekdays and weekends.Essential Criteria Demonstrable knowledge or experience with network technologies including knowing how to build, configure, administer and support infrastructure technologies and solutions. These technologies and solutions can include computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS), and open-source packages and solutions. Knowledge or exposure to virtualisation technologies such as VMWare, vSphere or Horizon. Demonstrable knowledge or experience of Microsoft Windows domains and associated services (A/D, GPOs, domain trusts, DNS, DHCP, PKI etc). Experience with supporting the planning, installation, maintenance and improvement of hardware services within a data centre. Demonstrable experience to break a problem down into its component parts to identify and diagnose root causes as well as troubleshoot across different technology capabilities. You can demonstrate an awareness of information security and the types of security controls that can be used to mitigate security threats within solutions and services. Strong communicator who can perform in a client/customer facing role with the ability to communicate technical concepts to a non-technical audience (both verbally and in writing). Desirable Criteria Qualifications in Information Technology or a related field and/or practical experience supporting an IT environment. Qualifications and certifications held may include (but are not limited to): MCSE, CCNA, SAA-C03, CompTIA, etc. Knowledge or experience of Cisco, ACI or NXOS, Fortigate firewalls. ITIL Foundation Qualification or demonstrable understanding of ITIL Lifecycle Standards. Exposure to, or experience working with DevOps processes and practices. Experience working with Gitlab or other CI/CD tools. Experience working with programming/IaC languages (eg. Powershell, Python, Terraform). Exposure to, or experience working with project management tools (eg. Jira, MS Project) Exposure to, or experience with version control systems. Full UK Driving Licence.
Benefits

Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. . click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

The Chief Digital Information Office delivers complex, high value products and platforms that support HMRC's strategic goals and improve outcomes for millions of users.

As an Agile Coach, you will play a pivotal role in shaping and elevating delivery capability across CDIO. You will champion modern Agile and Lean practices, foster high performing teams, and influence strategic approaches to delivery across a large and complex digital organisation

Job description

As a G6 Agile Coach, you will work at organisational and portfolio level to embed effective, scalable Agile practices that enable predictable, user centred delivery. You will coach multidisciplinary teams, mentor Agile Delivery Managers and leaders, and help shape the cultural and behavioural foundations that support excellent digital delivery.

You will work closely with senior stakeholders, Heads of Role, Product and Engineering leaders to drive continuous improvement, unblock systemic constraints, and support the evolution of delivery maturity across CDIO. You will also play a leading role in strengthening our Agile and delivery communities of practice, supporting professional development and capability uplift.

Person specification

You are an established Agile leader with significant experience coaching at scale within complex digital environments. You bring credibility through your hands-on experience, deep knowledge of modern delivery practices, and the ability to influence at senior levels.

You are an exceptional communicator who builds trust quickly, fosters psychological safety, and encourages data driven decision making. You are passionate about developing others, navigating complexity, and enabling teams to deliver high-quality outcomes for users.

Key Responsibilities Lead Agile coaching across areas of CDIO, enabling consistent, high-quality Agile and Lean delivery practices. Coach and mentor multidisciplinary teams to implement and improve predictability, flow, collaboration and delivery outcomes. Develop capability across the Agile Delivery Management profession, coaching or line managing Agile Delivery Managers and Senior Agile Delivery Managers. Facilitate workshops and strategic problem-solving sessions, enabling meaningful continuous improvement. Advise and influence senior leaders, providing evidence based recommendations on delivery models, team structures and organisational improvements. Strengthen and grow Agile and delivery communities of practice, fostering shared learning and professional excellence. Champion a positive, inclusive and psychologically safe delivery culture, modelling desired behaviours and practices. Identify and address systemic barriers to effective delivery, guiding teams and leaders toward long-term improvements.

Essential Criteria Expert-level experience coaching Agile teams and leaders within large, complex digital organisations. Extensive practical experience with Scrum, Kanban and Lean practices, applied across varied delivery contexts. Strong experience improving delivery flow and predictability, using data and metrics to drive decisions. Proven ability to coach multidisciplinary teams, including engineering, product and design roles. Experience influencing and supporting senior stakeholders, providing clear, evidence based guidance. Excellent facilitation skills, creating inclusive, high engagement workshops and ceremonies. Experience building delivery capability, mentoring Delivery Managers and leading skills development. Strong understanding of modern software delivery, DevOps ways of working and user centred design principles. Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Technical skills

We'll assess you against these technical skills during the selection process: Agile and Lean Practices Communicating between the Technical and Non-Technical We only ask for evidence of these technical skills on your application form:Agile and Lean Practices
Benefits

Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills.

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences aligning with the Person Specification and Essential Criteria. A 250-word Technical Statement on the following Skill: Agile and Lean Practices. Here is a link to the frame work: Skills A to Z - Government Digital and Data Profession Capability Framework

Sift

In the event of a large number of applications being received, an initial sift may be held on your CV.

At full sift your CV, and your Technical Statement, will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be asked Technical Questions to assess your skills against the following Technical Skills:

Agile and Lean Practices - Expert
Communicating between the Technical and Non-Technical - Expert.

Here is a link to the framework: Skills A to Z - Government Digital and Data Profession Capability Framework

Interviews will take place via video link. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '.
. click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

At HMRC, we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who works for us, and we offer a range of flexible working patterns and support to make an exciting career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success, and we encourage applications from all people from all backgrounds with the experience and skills needed to perform this role.

Job description

HMRC is looking for a Lead Interaction Designer to help shape and strengthen interaction design across major programmes and services.

You'll work within User-centred Design in the Chief Technology and Design Office, supporting teams and senior leaders to design accessible, usable services that meet real user needs and align with the Government Service Standard.

This is a leadership role for an experienced interaction designer with strong design judgement, organisational awareness and the ability to lead through influence. While the role is grounded in interaction design expertise, it is not hands-on delivery. Instead, you'll help create the conditions for high-quality interaction design to happen consistently across programmes and teams

You'll support senior designers through complex challenges and escalations, help shape programme and organisational design direction, and work with stakeholders across disciplines to improve the quality, consistency and effectiveness of design across HMRC.

You'll: Shape and strengthen interaction design across major programmes and services. Support teams and senior stakeholders to make better design decisions in complex delivery environments. Create the conditions for high-quality, accessible and user-centred design to happen consistently at scale. Lead on complex design challenges, escalations and areas of design risk. Support and guide senior designers, helping them grow in confidence, judgement and leadership. Help shape interaction design practice across HMRC, including standards, patterns, tools and ways of working. Work collaboratively across disciplines and professions to improve the quality and consistency of service delivery. Interaction designers in HMRC are part of the Government Digital and Data Profession, please visit our GDAD pages for more information.

Person specification

Your responsibilities will include: Providing leadership and direction for interaction design across programmes, services or portfolios of work. Helping teams and stakeholders resolve complex design challenges and risks. Assuring the quality of interaction design across teams, helping services meet user needs, accessibility requirements and the Government Service Standard. Supporting and guiding Senior Interaction Designers through complex delivery challenges. Working with Heads of Profession, Design Leads and senior stakeholders to shape programme and organisational design direction. Helping multidisciplinary teams work effectively across design, research and delivery disciplines. Shaping and improving interaction design practice across HMRC, including standards, patterns, tools, guidance and ways of working. Building strong relationships with stakeholders and delivery leaders, helping them understand design constraints, trade-offs and opportunities. Supporting assessment readiness, design assurance and governance activities across programmes and services. Contributing to workforce planning, recruitment and capability development within the interaction design profession. Essential Criteria

You will already have extensive experience and understanding of: Leading interaction design across large, complex or mission-critical services, helping multidisciplinary teams deliver accessible, user-centred and effective digital services. Providing leadership, direction and support to designers and teams, including managing, mentoring and developing senior designers through complex delivery challenges. Building strong relationships with senior stakeholders, influencing decision-making and helping organisations balance user needs, accessibility, technical constraints and delivery priorities. Deep expertise in interaction design practice, including designing accessible, user-centred services and applying core design approaches such as prototyping, journey mapping, iterative design and working with modern web technologies. Designing inclusive and accessible services, and using research, evidence and feedback to shape, test and improve design decisions. Design assurance and influencing through design, including reviewing work, improving quality and consistency across programmes and services, and clearly communicating decisions, challenging assumptions and supporting teams to work through complexity and ambiguity. Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Technical skills

We'll assess you against these technical skills during the selection process: Interaction designers in HMRC are part of the Government Digital and Data profession. As part of the selection process you'll be assessed against the following skills linked to the Lead Interaction Design role: Design Communication Designing Strategically Designing Together Leading Design.
Benefits

Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills.

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, responsibilities, skills, accomplishments, relevant qualifications and training. A 1250-word Personal Statement that demonstrates how you meet the Essential Criteria, providing evidence where possible and what personal attributes you believe you can bring to the role. The STAR method may help you structure your statement. . click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

HMRC's Taxes, Benefits & Enterprise Operations Platform Team is seeking experienced Technical Architects to help shape the future of our critical national tax infrastructure. The team manages and oversees suppliers responsible for operating and delivering services on the Enterprise Tax Management Platform (ETMP)-a core component of the UK's Critical National Infrastructure-and HMRC's corporate IT services through the Enterprise Operations Platform (EOPS).

The team forms part of the Chief Engineering and Platform Office (CEPO) within the Chief Data and Information Office (CDIO) Directorate.

HMRC is currently undergoing one of the largest transformation programmes in government to modernise and future proof its IT estate. As part of this, we are evolving one of the public sector's most complex SAP landscapes, moving from SAP ECC to SAP S/4HANA on Sovereign Cloud.

Our Technical Architecture team plays a central role in this transformation-defining and governing technology strategies, designing end to end architecture, and steering large scale change across a dynamic, high value environment. Working across multiple programmes and services, the team develops strategic roadmaps and ensures technology decisions align with HMRC's long term objectives.

This is a unique and exciting opportunity to join a forward thinking, mission driven team at the forefront of SAP modernisation. Your expertise will directly influence the design and delivery of secure, scalable, and resilient services that make a meaningful difference to millions of HMRC customers and colleagues across the UK.

Job description

The Junior Technical Architect will play a key role as part of a technical architecture team across multiple Product, Platform, and major project teams, providing expert technical leadership and architectural guidance. The postholder will bring deep knowledge of enterprise technologies, with a particular focus on SAP S/4HANA, as the organisation undertakes a major system conversion from the current SAP ECC platform.

In this role, you will support the design, development, and transition to the new strategic platform, ensuring that solutions are robust, secure, and aligned to the wider end to end technical architecture. You will also contribute to business as usual activities, including shaping proof of concepts and developing innovative solutions that enable reliable operational delivery.

The role requires a flexible and adaptable approach, balancing priorities and supporting a diverse range of services as organisational needs evolve.

Person specification Participate in the technical design of systems and services, articulating and justifying design decisions throughout the development and implementation of the new SAP S/4HANA platform. Apply broad technical expertise across CDIO to translate complex technical and operational requirements into robust, scalable, and secure solution designs. Drive the execution of S/4HANA migration activities, including development, testing, and deployment of SAP and non SAP integrations. Support system integration testing (SIT), user acceptance testing (UAT) and contribute to detailed cutover planning to ensure a smooth transition to the new platform. Provide hyper care and post go live support, troubleshooting issues and ensuring early stabilization of services. Oversee and produce high quality documentation, including technical specifications, configuration guides, and integration mapping artefacts. Act as a bridge between business requirements and technical implementation, ensuring alignment between functional needs and technical solutions. Work closely with internal HMRC teams, systems integrators (SIs), and vendors, ensuring cohesive delivery, effective issue resolution, and successful outcomes. Collaborate confidently with technical and non technical stakeholders, building strong relationships and promoting clear, transparent communication. Ensure service assurance and proactive risk management, identifying, assessing, and mitigating risks throughout the delivery lifecycle. Support major incidents and continuous service improvement, providing expert input to resolve issues rapidly and improve platform resilience and performance. Essential Criteria

Strong technical knowledge across key SAP technologies, including: SAP S/4HANA system conversion SAP BTP, Integration Suite, PI/PO, ABAP Work Zone, Build Apps, Build Process Automation Fiori architecture and deployment models Cloud deployment models (e.g., RISE with SAP, SaaS, PaaS) Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Benefits

Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences and qualifications.

Your CV should outline the Key Responsibilities and demonstrate how your experience meets the person specification outlined in the advert. Please also specify your technical knowledge and experience across the key SAP technologies listed in the Essential Criteria, as well as your relevant qualifications in the qualification box. A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would make you suitable for the advertised role, providing evidence of your suitability for the role. Sift

In the event of a large number of applications being received, an initial sift may be held on your CV.

At full sift your CV and your Personal Statement, will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be asked experience-based questions to assess your knowledge and experience relevant to the role.

Interviews will take place virtually via video link. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.

. click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

HMRC is transforming the UK's tax system through cutting-edge digital innovation and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission.

We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies, we are also reshaping how we work - allowing HMRC to focus its resources where they can deliver the greatest impact.

The Multi-channel Digital Tax Platform sits within the Chief Enterprise Platform Office and is the backbone of HMRC citizen facing services.

These roles will place you within a team with the mandate to provide, maintain and optimise a Platform as a Service (PaaS), with the objective to provide business areas in HMRC and other departments the means to create, maintain and iteratively improve the highest quality services in Government. We provide the digital delivery teams with everything they need for developing, deploying and improving their services, from the underlying cloud-based PaaS to the tools for collaborative working, performance analytics and live service support.

Job description

Purpose of the Role

- The Platform is built and operated by a number of specialist teams and you will be placed on an established team of DevOps practitioners. We consider DevOps to encompass an approach to work that combines the ability to test, write and review code, alongside the capacity to troubleshoot operational problems in the cloud technologies we use. This becomes extremely effective when operating in agile teams, collaborating to achieve continuous delivery using open source software.

- All coding work will be done as part of a programming pair, and you must be adept at collaborating with others. All code will be stored with distributed source control, allowing wide collaboration across the department and beyond. The tools we use for metrics, logging and alerting, as well as configuration management and continuous integration are all open source, and you will need to be experienced at using these common tools, as well as investigating and quickly mastering new options as the PaaS continues to iterate and evolve.

Reporting Line

- You will have a Civil Servant Line Manager, but your daily work will be managed by your Team's Product Owner and Delivery Lead (who will likely be a mix of Civil Servants and Contractors).

- You may also be required to Line Manage junior colleagues (O and/or HO level).

Person specification

Key responsibilities

- Maintain design and troubleshooting documentation.

- Improve the reliability of the platform.

- Build, maintain and continually improve the tools that we use to deploy and operate the software that we build. This includes automated build and deployment, secrets management, system observability, monitoring, log aggregation, scaling, and more.

- Develop tools and services useful in DevOps environments such as performance monitoring, security monitoring, deployment/configuration, continuous integration/build servers and cloud resource creation scripts.

- Contribute towards the ongoing development of junior colleagues.

- Seeking out opportunities to transfer knowledge from experienced developers.

Essential Criteria

- Experience operating on large scale government platform with multiple agents.

- Confident with programming languages and IaC (Infrastructure as code), and 3 years of experience of programming in Python and Terraform.

- Comfortable coding with distributed source control, such as Git.

- Solid understanding of agile development, Continuous Integration, Test Driven Development and version control.

- Developing on cloud-based environments like AWS.

- Experience leading a pair/mentoring junior engineers.

Behaviours

We'll assess you against these behaviours during the selection process: Working Together Changing and Improving Developing Self and Others
Technical skills

We'll assess you against these technical skills during the selection process:The interview will include a technical exercise with a lead engineer.
Benefits

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. Your CV should cover up to your last 3 roles, detailing your responsibilities and key achievements (max 100 words per role). A 750-word Personal Statement. Your Personal Statement should clearly demonstrate how your skills and experience meet the essential criteria. Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be held on your CV.

At full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

The interview will be 45 minutes in duration and will be held by a 3-person panel. The interview will include a technical exercise with a lead engineer.

During the panel interview, you will be assessed against behavioural success profiles, outlined below. You will be asked one question per behaviour to assess your suitability against the role.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.

Sponsorship

We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship.

The HMRC app can help you with your application

The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.

If successful in your application, you will need your National Insurance number for the onboarding process.

Download the HMRC app now and save your National Insurance number to your digital phone wallet.

. click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

This role is part of HMRC Valuation Office, formerly known as the Valuation Office Agency. We have recently integrated into HMRC.

HMRC Valuation Office are the public sector's property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.

Job description

Role Overview

Innovation is crucial to the Valuation Office (VO) and it shapes how the organisation can continue to deliver world-class valuations, provide an excellent customer experience, and be a great place to work. You will be joining at an exciting time to help the utilisation of data to improve and grow the services we provide. Our unit has a focus on learning & development and exploring emerging opportunities. We have an open transparent culture based on collective responsibility and accountability, where all teams are focused on delivering practical solutions with a demonstrable benefit for the organisation and its customers. We support each other, we help each other, and we learn from each other.

This role sits within the Power Platform Team of the Data Science and Artificial Intelligence for Operations unit (DS&AI). A diverse multi-disciplinary team at the centre of VO' Digital Transformation supporting operational teams across the business to tackle real operational problems with a measurable impact. We have bold plans to unlock the value of data in the Valuation Office, and you will be at the heart of this, contributing to the team's vision of finding practical solutions to solve operational problems utilising data science, artificial intelligence and the Power Platform.

The Power Platform team is responsible for fulfilling user requirements with by designing and building solutions utilising Power Platform tools, especially focusing on the use of Power Apps, Power Automate and Copilot Studio. As a Power Platform Developer, you'll be supporting the Power Platform Lead in delivering solutions utilising the Power Platform tools, including creating project scopes, designing and building solutions, testing and validation against acceptance criteria and helping land the solution with operational users, and maintaining built solutions as live products.

We want to hear from people who: Have a drive to innovate and improve. Thrive in collaborative environments and enjoy working across boundaries to achieve a common goal. Have enthusiasm for what they do and want to make positive change. Actively support their team and help them develop and grow. Demonstrate the tenacity and pragmatism needed to see things through to completion. "I am passionate and excited to see the difference our unit can make through digital innovation with data science, AI and Power Platform. I want us to help operational staff focus their efforts in high-value activities, and to work together with them to innovate new, better ways of working. If you have the enthusiasm for no-code/low-code development, automation and problem solving, digital innovation and their role in supporting impactful change, I want to hear from you. As we are building a new delivery model for utilising Microsoft automation tools, this will be an excellent opportunity for you to make your mark and have excellent learning opportunities for your skills development and future career prospects." Emmi Yla-Pynnonen, Head of Data Science and AI Enablement

Key responsibilities Develop software solutions using Power Platform tools (Power Apps, Power Automate, Power BI) to meet user needs and organisational objectives. Collaborate with your team to provide accurate estimates for user stories, tasks, and requirements, ensuring timely delivery of features. Follow best practice guidelines for development and actively contribute to improving those standards within the team and wider community. Write clean, secure, and well-tested code that adheres to organisational and industry standards. Operate and maintain the services you build, proactively identifying and resolving issues in production environments. Engage with stakeholders to understand requirements and ensure solutions align with business goals and user expectations. Participate in and contribute to the team and the Power Platform community of practice, through initiatives such as knowledge-sharing sessions, workshops, or other activities that support professional growth.
Person specification

Essential Requirements Experience working collaboratively with other developers or multidisciplinary teams to deliver high-quality Power Platform solutions. Proficiency in developing applications using Power Apps, Power Automate with a strong understanding of data modelling and integration with Microsoft Dataverse or other data sources. Knowledge of continuous integration and deployment practices, such as unit testing, automated workflows, and version control using Application Lifecycle Management (ALM) tools. Knowledge of modern development frameworks and patterns relevant to Power Platform and low-code environments, such as component-based design and reusable templates. Strong problem-solving skills, with the ability to propose and implement a range of technical solutions and process improvements to meet user needs. Strong communication skills to engage with both technical and non-technical stakeholders. Knowledge of operating and supporting live services, including monitoring and troubleshooting using observability tools such as Power Platform Admin Centre, Application Insights, or similar monitoring solutions. Desirable Requirements Knowledge developing Power Platform solutions using Copilot Studio. Experience of agile software development environment, with a focus on user-centred design and iterative delivery.
Behaviours

We'll assess you against these behaviours during the selection process: Changing and Improving Managing a Quality Service Delivering at Pace
Technical skills

We'll assess you against these technical skills during the selection process:Ability to develop and maintain solutions on Power Platform.
Benefits

Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance that starts at 25 days, increasing by a day for every year of qualifying service up to a maximum of 30 days and a Civil Service Pension with an average employer contribution of 28.97%. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.

How to Apply

If you can meet our person requirements above, we are keen to hear from you. To apply for this post, you must complete an online application with the following:

A CV setting out your Job History and Previous skills and experiences.

A Personal Statement (maximum 750 words) please outline your suitability for the role. Please pay particular attention to the 'Essential Requirements' and 'Person Specification' outlined in the advert when providing your answer.

Sift - w/c 17 August Please note these dates are provisional and may be subject to change.

We will assess you on your CV and Personal Statement.

Should a large number of applications be received, an initial sift may be conducted on Personal Statement against this essential criteria -

Proficiency in developing applications using Power Apps . click apply for full job details Read Less

About the job

Job summary

Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.

HMRC's Fraud Investigation Service (FIS) is responsible for the department's civil and criminal investigations.

Covert Operations, Digital Exploitation (CODE) sits within FIS. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime.

Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime.

Job description

As a Digital Portfolio Manager in the Capability Development, Infrastructure and Innovation team within CODE, you will play a crucial role in supporting His Majesty's Government in the fight against serious and organised crime. Your work will directly contribute to high-profile investigations, helping to recover and protect hundreds of millions of pounds annually through innovative technical solutions.

The team manages a diverse and rapidly expanding portfolio of projects, ranging from the development of bespoke forensic tools tailored to highly specific investigative needs, to the design and implementation of scalable data visualisation platforms that enhance analytical capabilities. You will collaborate closely with law enforcement agencies, intelligence teams, and external partners to ensure that cutting-edge technology is leveraged effectively in tackling financial crime, cyber threats, and fraud.

This role offers an exciting opportunity to work at the forefront of data engineering within a mission-driven environment, where your expertise will help shape the future of digital investigations and forensic analysis.

Person specification

The CODE Tech Portfolio Office (PO) is a critical enabler of both project delivery and business as usual across CODE's responsibilities. The Portfolio Office acts as the fulcrum between business needs, project delivery, suppliers, commercial processes, and external partners, ensuring that complex, sensitive, and high risk technology initiatives are aligned, governed, and delivered effectively.

This role supports the Portfolio Lead by taking delegated responsibility for defined elements of portfolio coordination, commercial and supplier engagement, project stewardship, and stakeholder management. The post holder will operate across all CODE's environments and work closely with internal delivery teams, commercial colleagues, external suppliers, and UK and international partners.

This role aligns to the Digital Portfolio Manager profession and capability framework, with a focus on supporting and enabling portfolio level outcomes more than direct project management.

Key Responsibilities

Portfolio Coordination and Planning Support the coordination of the CODE Tech portfolio, ensuring alignment between business requirements, delivery activity, supplier capability, and strategic outcomes. Contribute to portfolio planning, prioritisation, and analysis, supporting the development and maintenance of a coherent, deliverable pipeline of work. Provide subject matter expertise on the interaction between requirements, supplier solutions, and delivery outcomes, supporting informed decision making across the portfolio. Commercial and Supplier Engagement Undertake delegated commercial and supplier management activity, including smaller and less complex commercial engagements arising from projects and BAU activity. Work closely with CODE Commercial and Departmental Commercial teams to coordinate activity and ensure effective hand offs and shared visibility of upcoming demands. Maintain portfolio level oversight of supplier engagement where activity is constrained by classification, ensuring that requirements are articulated and translated appropriately for wider commercial use. Engage directly with suppliers and partners under the direction of the Portfolio Lead. Project and Delivery Stewardship Provide portfolio level stewardship of projects, supporting effective engagement between project managers, suppliers, and business stakeholders. Undertake delegated responsibility for regulatory engagement related to the portfolio, including coordinating inspections and associated portfolio level responses. Support problem management post implementation, acting as a subject matter expert to assist service and support functions where required. Deputise for the Portfolio Lead at selected internal and external meetings, representing HMRC interests where appropriate. Stakeholder Management and Collaboration Engage with a wide range of internal and external stakeholders, including delivery teams, business management, commercial colleagues, regulators, and UK or international. Support cross functional collaboration to ensure that portfolio activity is joined up, well understood, and effectively governed. Contribute to clear communication of portfolio priorities, risks, and constraints to stakeholders. Continuous Improvement and Portfolio Maturity Contribute to the development and maturity of the CODE Tech Portfolio Office, supporting rebalancing of workload and improved resilience. Identify opportunities to improve portfolio processes, governance, and ways of working, particularly in sensitive environments. Essential Criteria: Experience working in or supporting a portfolio, programme, or complex delivery environment, ideally from a digital or civils background, rather than single project delivery. Experience of stakeholder management across multiple functions, including delivery, commercial, and external partners. Experience of using the relationship between business requirements, supplier capability, and delivery outcomes. Experience supporting or coordinating commercial or supplier engagement within a structured governance framework Experience of working confidently with sensitive and classified information, exercising sound judgement and discretion. Strong organisational and analytical skills, with the ability to manage competing priorities. Familiarity with Government or large organisation commercial processes and working alongside commercial teams. Additional Security Information

The successful candidate will be required to apply for Developed Vetting (DV) clearance level once in post but must already hold or be willing to obtain Security Check (SC) clearance level before starting the role.

In addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. Once in post you will be required to apply for Developed Vetting ( DV ) clearance which has a requirement for 10 years UK residency. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

This post is open to 'UK Nationals Only'

Technical skills

We'll assess you against these technical skills during the selection process: Stakeholder relationship management Agile working Governance and assurance.
Benefits

Alongside your salary of £50,686, HM Revenue and Customs contributes £14,683 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details
. click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

HMRC Chief Digital & Information Office is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC's Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for projects and programmes that deal with a broad range of business, technical and operational issues. Our CDIO offices are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities.

The post sits in CDIO Chief Data Office (CDO) within the Data Platform Services (DPS) delivery group. DPS provides data platforms, products and analytics that enable HMRC and other government departments to make effective, data driven decisions. This includes delivery of innovative evolving capabilities (including safe use of GenAI) to meet business requirements.

We are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

In the Agile Delivery Management profession, we are passionate about our teams, and supportive of our colleagues. We have an Agile Delivery Manager Community to learn, share and support each other.

Our community is made up of diverse individuals with a range of backgrounds and experiences. We have clear profession career paths, supported by Senior Agile Delivery Managers, Heads of Profession and Profession Leads.

Job description

This is an exciting opportunity to join Data Platform Services (DPS) working in the Project Delivery Team. This role is critical in ensuring successful project delivery across DPS by providing delivery oversight, monitoring progress and actively engaging in removing blockers and resolving issues promptly. Working closely with DPS POD leads, Delivery Leads and key Customer Stakeholders to maintain delivery standards and drive improvements across the DPS Project Delivery Lifecycle, fostering a culture of continuous improvements. With approximately 150 deliveries in flight at any time, we are looking for someone who is delivery focused, thrives in a fast-paced environment, stays ahead of challenges, and supports keeping projects on track.

As an Agile Delivery Manager within DPS, you will support DPS teams to deliver high-quality digital services that fulfil business requirements and that are essential to the UK's tax system. This role requires strong leadership, excellent communication skills, and a hands-on approach to delivery management.

The complexity or breadth of products or teams will vary in this role, depending on the context of the work assigned.

For those who thrive in a fast-paced, exciting, and motivational environment, we offer unique and unparalleled opportunities to work with some of the latest technologies and make a real, lasting difference.

Person specification

As a Senior Agile Delivery Manager, you will: Maintain oversight of project delivery across a wide portfolio, proactively monitoring delivery performance to drive clarity, transparency and accurate reporting through DPS Delivery Performance Dashboards. Operate and continuously improve governance framework, including DPS approval gates, weekly delivery reviews and full project lifecycle from initiation to close-down. Provide delivery assurance, working collaboratively with POD Leads and Delivery Leads, actively supporting (leading where necessary) recovery efforts when projects deviate from plan. Balance oversight on multiple deliveries across business lines, identifying interdependencies and promoting "build once use many" approach. Actively monitor velocity and backlog health across engagements, highlighting trends and intervene early. Proactively identify risks, issues, and emerging trends across the delivery portfolio, providing clear guidance and actionable recommendations to mitigate or resolve them before they impact delivery. Define and implement DPS Delivery Standards and Project Delivery Lifecycle, in partnership with the Head of Project Delivery. Manage escalations to resolution, communicating effectively with senior stakeholders. Be comfortable negotiating and communicating within delivery teams and with stakeholders and be able to maintain and repair relationships. Collaborate with Data Portfolio to ensure stakeholders are kept informed on delivery progress and maximise closer working with CDIO groups and customers. Working with Head of Project Delivery to shape and deliver the project delivery roadmap and project dependency map. Coach and mentor multi-functional teams in Agile and delivery management practices, throughout the full product lifecycle. Managing stakeholders at all levels, including senior business and IT leaders, Exhibit excellent communication, organisational and decision-making skills. Commercial and supplier management demonstrating a clear focus on quality. Strategic leadership, planning and delivery of effective project reporting. We align to the Government Digital and Data Profession Capability Framework, further information can be found here.

Essential Criteria: Proven experience delivering medium-to-large, high-quality IT deliveries and/or digital products. Proven experience managing multiple teams to coordinate IT delivery, including external suppliers. Proven experience of end-to-end IT projects and Agile delivery management methodologies, tools and techniques. Proven experience balancing multiple priorities on large scale and high visibility projects. Proven, hands-on experience of managing escalations and recovering deliveries. Proven ability to build and manage collaborative relationships. Proven ability to influence external partners, stakeholders and customers. Proven ability to challenge and remove barriers to deliver outcomes. Experience developing delivery metrics and using them to good effect to show improvements in delivery performance. Experience coaching and mentoring individuals. Strong communication, leadership and team management skills. Proficient in JIRA and Confluence for delivery tracking and reporting. Desirable Criteria:

Ideally you will also have experience of: Coaching and mentoring multi-disciplinary delivery teams and senior stakeholders across Digital Services, including in Agile. Building and leading Communities of Practice. Understanding and influencing in the full lifecycle of a service delivery. Commercial and supplier management experience. Finance management experience. You will be people focused but determined to improve processes, support teams, drive innovation, take the initiative and resolve blockers. You will be open, honest, and transparent and a leader, driven to getting the best from our teams. You should be motivational and enthusiastic, contributing towards the passionate culture displayed in our departments. Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office Closures

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

For more information on where you might be working, review this information on our locations (opens in a new window)

These sites are: Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Benefits

Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments . click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

HMRC is building a modern, digital tax administration and runs the biggest digital operation in Government, providing services for 45 million individuals and 4.9 million business customers. Our digital programme is multi-award winning and the envy of other government organisations.

Data Platform Services (DPS) is part of the HMRC Chief Data Office within the Chief Digital and Information Officer group (CDIO). This function designs, builds and operates the data foundations for all HMRC's services at a size and scale larger than most other organisations.

DPS is leading a major transformation programme encompassing technology, capabilities and data services whilst continuing to deliver high quality and robust services to our internal and external customers. DPS is growing to ensure it can provide the Intelligent Client function that HMRC requires for the future.

Job description

The Digital Portfolio Analyst sits within Data Platform Services (DPS) as part of the Chief Digital and Information Officer group (CDIO). This role provides essential administrative and operational support to the DPS team, ensuring the smooth running of digital portfolio activities.

You will be responsible for maintaining records, updating trackers (Clarity & Jira), processing routine data, preparing standard reports, and supporting stakeholder communications. You will coordinate meetings, prepare agendas, take minutes, and assist with team logistics. Your work will enable managers and senior staff to focus on higher-level priorities by ensuring processes run efficiently and information is accurately recorded and shared.

DPS is committed to supporting its people, offering a diverse and inclusive workplace where everyone feels able to bring their whole self to work.

Person specification Act as the first point of contact for DPS Engagement. Provide comprehensive administrative support, including maintaining records, updating trackers, and managing mailboxes. Collate and input data, prepare standard reports, and ensure information is accurately recorded and shared. Organising and facilitating meetings, including clinics and stakeholder calls, preparing agendas, taking minutes, and tracking actions Supporting Small Changes coordination where DPS is Lead DG Ensuring adherence to governance and continuous improvement of processes Coordinating requests through the end-to-end impacting process Respond to routine queries, support team communications, and assist with stakeholder engagement. Support team logistics, including supporting Data Portfolio leads with ad-hoc queries, assisting SOs & G7s in meetings and note-taking. Contribute to a positive team environment by supporting colleagues and sharing best practices. Essential Criteria Minimum of 2 GCSEs (or equivalent) including English and Maths. Experience using Microsoft 365 tools including Excel, Outlook and SharePoint Strong written and verbal communication skills, with the ability to convey information clearly and effectively. Demonstrated analytical and problem-solving capability Ability to manage multiple priorities in a fast-paced environment Strong organisational skills, with the ability to accurately record information and adhere to service level agreements (SLAs). Strong interpersonal skills, with the ability to build effective working relationships and establish trust quickly. High attention to detail and a commitment to maintaining data quality and accuracy. Ability to work under pressure in a dynamic, high-demand environment, responding effectively to changing priorities and tight timescales. A proactive approach to learning, with a willingness to develop new skills and adapt to evolving requirements. Desirable Criteria Experience in an administrative or support role. Experience working in a customer-facing role Understanding of portfolio, project or impacting processes within a digital environment Experience using Jira and/or Clarity (or similar tracking systems) Experience of leading and facilitating meetings. Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are: Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Benefits

Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, previous skills and experiences and qualifications. A 500-word personal statement. Your personal statement should show how you meet the person specification and essential criteria. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.

Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be held on the CV.

At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview you will be assessed onExperience.

Interviews will take place face to face at Leeds Regional centre and Salford Regional office.

Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date . click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

Our vision is for HMRC Project Delivery professionals to be the best in class, consistently delivering high-quality projects to achieve better outcomes for taxpayers and who are the Project Delivery exemplar across UK Government. We are also striving to ensure our Project Delivery professionals are ready for the challenges of tomorrow.

Job description

HMRC's ambition is to become a trusted, inclusive and modern tax authority, delivering world-class change that improves outcomes for customers, colleagues and the wider UK economy.

HMRC's services are complex and we need individuals who thrive on solving tricky problems to improve customer and colleague experiences while meeting our business objective. With complex services we have a complex user base - millions of people use these services, which means our services need to cater to a very diverse range of different needs and outcomes.

We are therefore looking for Senior Business Analysts who thrive on solving complex problems, working across organisational boundaries, and shaping services that genuinely meet user and business needs. Our services are used by millions of customers, meaning the work you do will have real, visible impacts on a national scale.
We are seeking curious, collaborative and resilient analysts who are comfortable operating in complex, evolving and often ambiguous environments.

We want people who are passionate about who will use a service, how they will interact with it and how something can be improved (testing and refining those improvements through their design work.)

Business Analysts play a crucial role in HMRC working collaboratively as consultants and critical friends across digital, project and operational delivery professions to achieve solutions that are fit for purpose and that maximise the value our organization offers.

We work collaboratively across all levels of the organisation and will engage in various activities from defining strategy and goals to creating high-level designs, eliciting the requirements for programmes and projects, and to supporting the continuous improvement of its processes and technology.

Person specification

Key responsibilities for the post include, but are not limited to: Scope and model complex 'as-is' and 'to-be' processes to investigate business problems, identify opportunities for improvement, conduct gap analysis, and inform requirements. Identify, manage and engage regularly with stakeholders at all levels to ensure that responsibilities are clear, their needs and expectations are managed and met, with clear requirements agreed and drafted, solutions negotiated (whilst building trust and credibility). Lead requirements workshops and draft appropriate outputs. Collaborate with other professions in a multi-functional team to ensure that business objectives and user requirements are translated into appropriate technical solutions and align to the strategic vision and goals. Conduct impact and Cost-Benefit analysis to identify the positive and negative consequences of a proposed change on people, processes and data, whilst recommending actions needed. Drive the design, execution and assessment of products, processes and usability tests. Champion and drive the application of standards and best practice to ensure that BA artefacts created by self and others are delivered to a recognised quality and are understood and agreed by stakeholders. Demonstrate expertise and provide guidance, mentoring, coaching and support to others, ensuring their professional development. Communicate information and ideas effectively through the appropriate medium and style. Effectively use facilitation skills with stakeholders to build a shared understanding of problems to be solved and work through challenges, enabling them to work collaboratively towards common goals while remaining neutral where appropriate. Possible line management of other BAs

Essential Criteria Demonstrable Business Analysis experience in large-scale change programmes or projects involving complex subject matter, diverse stakeholders, or intricate IT systems. Familiarity with various delivery methodologies, including Waterfall, Agile, and hybrid approaches. Proficiency in process modelling tools (e.g. Microsoft Visio) and notations (e.g. BPMN). Proven experience in eliciting, managing, and documenting complex requirements (e.g. themes, epics, user stories) and modelling 'as-is' and 'to-be' business processes and customer journeys Demonstrable ability to align business analysis activities with organisational goals, using data and user research to inform decisions, foresee challenges, and identify opportunities. Strong interpersonal and facilitation skills, with the ability to build relationships, manage expectations, and communicate effectively using visual and written tools.

Desirable Criteria Experience working in a multifunctional team collaborating on co-creation of design and solutions Relevant qualifications or professional memberships, such as: BCS International Diploma in Business Analysis (or individual BCS modules) Level 4 Business Analysis Apprenticeship Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are: Waterview Park, Washington - moving to Pilgrims Quarter, Newcastle Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Centenary Court, Bradford - moving to 7 and 8 Wellington Place, Leeds Telford Plaza, Telford - moving to Parkside Court, Telford Lynx House, Portsmouth - moving to an alternative office in Portsmouth You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Technical skills

We'll assess you against these technical skills during the selection process: Requirements Management Stakeholder Engagement We only ask for evidence of these technical skills on your application form:Requirements Management
Benefits

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths, Experience and Technical skills.

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV consisting of a 600-word Employment History (excluding dates and job titles) . click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

This is a unique opportunity for an Architect to work within HMRC at a time of significant change and transformation as it drives the focus of IT delivery away from point solutions and exploits the opportunities that cloud technologies can provide.

This outstanding opportunity is for an experienced Architect to work within the Architecture function of HMRC, part of the Chief Digital & Information Officer (CDIO) Group to be a part of the Architecture Office team.

This is a senior leadership role that will provide opportunities to bring together, develop and lead teams of professionals to promote consistent architecture across a multi-billion-pound portfolio of business transformation projects, including cross-government projects.

CDIO values and empowers the growth of its people and offers the "CDIO University". This is a one stop shop for all things learning and development. The comprehensive offer encompassing academic, personal and career related opportunity and learning, ensuring all receive a consistent approach to technical learning. This includes access to subject matter experts, technical learning, professional communities, academies, apprenticeships, talent schemes as well as providing, delivering, encouraging and supporting activities for personal growth and wellbeing.

Job description

Our CDIO Architecture Office team (AO) are responsible for:

Strategic impacting of Enterprise Level Change in HMRC that impacts CDIO's accountabilities to enable decision making in alignment with the IT strategy by; Producing briefings for Tech keyholder on all change in the end-to-end lifecycle(E2ELC) through strong collaboration with Solution, Enterprise and Chief Architects and experts in P+UCD to produce Cross-cutting and Enterprise Level outputs to give senior leaders a clear picture of the impact of Architecture changes and alignment to HMRC's IT Strategy and Roadmaps and recommend where action is needed to get better clarity of requirements. Tracking and managing those conditions raised during the keyholder impacting process. Impacting items at the triage stage of the E2ELC Leading the creation of architectural outputs to enable cost estimating, sequencing, and support Chief Operating Office with capacity views for fiscal events such as Budgets and Spending Reviews. Maintaining a repository of the impacts moving forward to enable more proactive impacting of change using forward view and pipeline of changes by engaging key change forums such as EPWG, Design Forum, CIDC. This is a key role in the Chief Technology & Design Office area of CDIO and an exciting opportunity at a critical time as the Department moves to deliver its commitments agreed with Government in the next spending round and as we align to a new operating model in CDIO.

You will be part of a team including Solution and Enterprise Architects and Business Analysts to ensure that changes are impacted against the Strategy and Roadmaps. Empowering, supporting and developing them and contributing to the wider EA team to achieve the highest performance standards.

You will take responsibility for tasks and deliver products to deadlines, removing blockers and driving collaboration across a wide-ranging landscape including architecture, business, finance, commercial and Change Group stakeholders. Facilitating senior level understanding of the impact of changes which will decide where further activity is required to ensure that any Cross-cutting elements or activities that will impact Strategy are understood.

This is an exciting opportunity suited to someone who is proactive and thrives on working to tight timescales with changing priorities.

As a team member you will be accountable for IT impacting to ensure enterprise level business and IT change in HMRC is impacted strategically, consistently and in a data driven way through a number of lenses to ensure consequences of proposals are understood by stakeholders.

Working at a strategic level you will engage with a host of business and IT stakeholders and key partners, influencing policy, and set directions for technology and business change in line with HMRC 'Digital by Default' strategy.

You will champion the adoption of latest technologies, whilst transforming HMRC's large IT estate towards a smaller number of strategic platforms as well as operate as an internal consultant in IT infrastructure architecture, developing and driving adoption of HMRC's Enterprise Architecture vision, strategies, directions, and roadmaps.

Person specification

In this role, you will: Act as a trusted ambassador for CDIO striving to make us a trusted IT partner to the wider department. Ensure your team delivers strategic outcomes through others and be accountable for the efficient production of briefings, early solution, policy, and fiscal event impacting to time and understand and consider dependencies of varying complexity, feeding into larger programmes and portfolios. Work in collaboration with solution, enterprise, and chief architects to produce cross cutting and enterprise level outputs. Collaborate with our Planning team and liaise with internal and external partners to partners to manage and maintain the IT Strategy plan and develop and influence a culture of capability-based impacting across HMRC. Be responsible for understanding, managing, and communicating to complex stakeholder groups, balancing priorities. Impact in-flight Project scope changes that may affect the IT Strategy Plan are escalated appropriately dependent on the level of dependencies. Keep up to date with the wider digital economy and identify advances in technology, emerging trends and be able to understand and articulate how this could impact HMRC. Develop, document, and establish architectural principles, policies, standards and reference architectures. Provide architecture governance and technology decision making aligned to enterprise architecture directions. Keep up to date with the wider digital economy and identify advances in technology, emerging trends and how this could impact on the organisation. Essential Criteria

You will need to demonstrate within your application the following Essential Criteria: A broad IT and Enterprise Architecture (EA) background, with experience in architecture enterprise scale IT or architecture roles where you will have gained experience of large-scale IT. Experience of driving, delivering, and assuring technological change against the background of organisational transformation. Experience of engaging at a strategic level and playing a key role in setting organisational objectives, influencing policy and leading on technical and business change. Demonstrable experience in developing Technical Capability within an organisation. Including empowering, supporting, and developing staff. Experience in articulating strategic approaches to the modernisation and rationalisation of complex legacy IT estates. Stakeholder Management - The ability to simplify complex and technical information for non-technical, often senior audiences. Being able to see the big picture - an overall perspective on business issues, events and activities, and an understanding of their wider implications and how this interrelates with the organisation's IT capability. Ability to work under broad direction in challenging and unpredictable environments, playing a key role in influencing strategic decision making and understand strategic consequences of decisions. Able to work effectively in pressurised situations and can be relied upon to deliver, irrespective of circumstances. Experience of working with policies and projects across the end-to-end design lifecycle. Experience of working in multi discipline change teams to produce measurable costed solution impacts. The ability to work across organisational boundaries to identify, clarify and resolve problems. Be a confident communicator with good interpersonal skills and a proven dedication to continuous improvement in self and others. Desirable Criteria Understanding and experience of commercial contracts, procurement and sourcing strategies. TOGAF, AWS, Microsoft cloud certifications. Knowledge of Enterprise Architecture tools such as Abacus, etc. Experience in driving Architecture Governance. Experience of working within a large and complex IT Estate. A passion for continuous improvement for yourself, your team and the processes you own Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites . click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

Candidates will either have SC level security clearance or be willing to undertake such - including having been a continuous resident of the UK for a minimum of 5 years.

HMRC Chief Digital & Information Office is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC's Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for projects and programmes that deal with a broad range of business, technical and operational issues. Our CDIO offices are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities.

The IT Operations profession is made up of professionals, paramount to our digital services. Our vision for the future is to attract people to work and progress in a fast paced, exciting environment whilst ensuring consistency in your training and upskilling.

We are working to have clear career pathways and succession planning, to enable people to see our area as a long-term career with prospects and development opportunities for all roles.

Job description

This is an exciting opportunity to join HMRC's CDIO (Chief Digital & Information Officer), Borders and Trade Delivery Group working within the IT Operations space.

The role focuses on the management and oversight of Borders and Trade environments and services, ensuring platforms are reliable, secure and cost-effective. You will work closely with internal teams and third-party suppliers to coordinate activity across environments, ensuring that required work is delivered effectively and in line with operational priorities.

A strong technical understanding is important, enabling you to engage with engineering teams, understand issues and risks, and drive actions through to resolution.

Person specification

At this role level, you will: Oversee and manage Border and Trade platforms across all environments, working closely with internal teams and 3rd party suppliers to ensure services remain available, secure and performant. Track and manage environments and associated assets, using agreed tooling and processes to maintain accurate data, support reporting and provide insight into estate health and usage. Coordinate and assure patching and security activities, ensuring suppliers and internal teams deliver updates in line with agreed timelines and compliance standards. Own the management of cyber vulnerabilities and risks, ensuring issues are understood, prioritised and actively progressed to resolution with minimal business impact. Support the maintenance and improvement of environment and monitoring tooling, working with senior engineers and central teams to enhance capability and visibility. Develop and maintain clear processes, documentation and standards for environment and service management, ensuring consistency across Borders and Trade. Act as a point of coordination for incidents and service issues, working across teams to support triage, resolution and post-incident improvements. Identify trends, risks and opportunities for improvement, using monitoring data and operational insight to enhance system reliability and efficiency. Take an active role in FinOps and cost optimisation activities, helping ensure environments are managed in a cost-effective and sustainable way. Essential Criteria: Experience of working with or supporting IT environments or services. Experience of coordinating operational activities (e.g. patching, maintenance, or service changes) across teams or suppliers. Familiarity with tools such as Jira and Confluence, or similar. Ability to understand technical issues and risks and help drive actions through to resolution. Good analytical and problem-solving skills. Ability to work independently and take ownership of tasks. Experience of working collaboratively as part of a team. Desirable Criteria:

Ideally, the successful candidate will have experience in the use of some or all of the following: Experience working with Windows, Unix or Linux systems. Experience or exposure to cloud environments (e.g. AWS or Azure). Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are:Telford Plaza, Telford - moving to Parkside Court, TelfordYou will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Benefits

Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and skills and experience. A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at sift or interview.

Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received an initial sift may be held on your CV.

At sift your CV, and your Personal Statement, will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be assessed on Experience based questions.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '. . click apply for full job details Read Less

We're building something better
This role is in NatWest Boxed
At NatWest Boxed, we're a high performing team that's always on the lookout for exceptional people. We encourage an inclusive and diverse working environment, where teamwork, input and collaboration is valued no matter your level.

Job description

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.



Join us as a Back End Engineer

This is an opportunity for a technically minded Software Engineer to join NatWest Boxed You'll be working with new and innovative technology to deliver high impact solutions Hone your existing software engineering skills and advance your career in this critical role

What you'll do

You'll join one of the core cross-functional mission teams to build and develop the NatWest Boxed technology product. We will look to you to develop clean, elegant and reusable code that is well-tested and easy to maintain and extend.

You'll also:

Work with stakeholders across the business to drive the direction of NW Boxed engineering and put the long-term interests of customers at the heart of key decisions Collaborate across our backend chapter to uphold standards, best practices and to promote innovation Work collaboratively with the team to resolve technical issues Support and oversee junior engineers and act as a subject matter expert

The skills you'll need

You'll need a strong background in software engineering, software design or database design and architecture. You should have solid practical and theoretical knowledge of Java software development as well as strong experience of Spring Boot / Micronaut.

You'll also need:

An understanding of Kubernetes / Docker An excellent understanding of AWS deployment and configuration Experience working with message-driven architectures / Kafka / event sourcing Experience working on a highly secure application An understanding on how to translate business objectives into data driven insight Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

We are undergoing a major transformation to modernise and future-proof our IT estate, supporting one of the largest and most complex operational environments in the public sector.

This is an exciting opportunity to join a forward-thinking group at the forefront of digital innovation, where your expertise will help drive the delivery of robust, scalable, and secure technology solutions that have a profound impact on both HMRC's customers and colleagues.

Job description

As a Senior Enterprise Architect, you will play a pivotal role in shaping how HMRC delivers technology at enterprise scale. Operating at the intersection of business strategy, policy and technology, you will define and evolve architectural direction that enables secure, scalable and sustainable services across the Borders & Trade estate.

Your work will directly influence how HMRC invests in technology, adopts new capabilities, and manages complexity across imports, exports, transit, excise and environmental taxes. By setting clear architectural strategy and standards, you will help ensure technology decisions deliver maximum value for customers, colleagues and the wider UK economy.

Person specification

You will bring a strong professional architecture mindset, informed by recognised enterprise architecture practices and continuous learning. This may include experience with commercial and sourcing considerations, cloud platforms (IaaS, PaaS, SaaS), and working towards or holding relevant professional architecture qualifications.

This professional grounding supports effective architectural governance, credible engagement with commercial and policy colleagues, and confident leadership of enterprise scale change.

What You'll Do Own and evolve the enterprise architecture strategy for the Borders & Trade domain, ensuring alignment with HMRC's wider organisational objectives and policy intent. Develop, maintain and govern architectural principles, standards, roadmaps and reference architectures that guide technology investment and solution design. Provide enterprise level assurance and decision support, ensuring proposed solutions and investments deliver value, manage risk and align with long term architectural direction. Influence policy and set technical direction across the Enterprise Operations estate, shaping how technology supports regulatory, operational and customer outcomes. Carry out horizon scanning, identifying emerging technologies, industry trends and sourcing models, and assessing their potential impact and opportunity for HMRC. Guide architectural decision making, clearly articulating trade-offs, risks and benefits, and recommending options based on enterprise wide considerations. Collaborate with senior stakeholders across business, technology and commercial functions to align architecture with strategic priorities and delivery plans. Promote continuous improvement and innovation, helping HMRC reduce complexity and improve resilience, security and scalability across its IT landscape. Contribute to the development of architectural capability, supporting colleagues and strengthening enterprise architecture practice across HMRC. Essential Criteria: Enterprise Architecture Strategy & Leadership - Proven experience operating as an Enterprise Architect (or equivalent), shaping and leading architecture strategy, roadmaps and direction for enterprise scale platforms or capabilities. Architectural Principles, Standards & Governance - Strong experience developing and governing architectural principles, policies, standards and reference architectures to guide technology decision making. Whole Enterprise Thinking & Impact Analysis - Ability to look beyond immediate problems to understand enterprise wide implications, dependencies and opportunities across systems, services and portfolios. Decision Support & Trade off Analysis - Demonstrable ability to guide complex decision making, explain trade-offs, and make evidence based recommendations that balance risk, value and long term sustainability. Strategic Stakeholder Engagement - Experience influencing and engaging senior business and technology stakeholders, translating complex technical concepts into clear, accessible language. Horizon Scanning & Innovation - Experience identifying emerging technologies, trends or sourcing approaches and assessing their relevance and impact within a large, complex organisation. Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office Closures

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

For more information on where you might be working, review this information on our locations (opens in a new window)

These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage.

Leeds Location

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Capability Allowance

The advertised role is part of the Government Digital and Data Profession and has access to a Capability-Based Allowance. Any allowance awarded will be based on an assessment, at interview, of your capability against the skills advertised for this role. Please see the attached candidate pack for more information.

The allowance values are set by HMRC, subject to remaining in a qualifying role, and are non-pensionable. This allowance is non-contractual, subject to an annual review and could be withdrawn at any time.

For both new entrants and existing civil servants, the total reward compensation offer is a combination of base salary and, if applicable, a capability-based allowance. New entrants to the Civil Service will start on the pay range minimum. For existing civil servants, our policies on level transfer and promotion will apply.

For more information please visit the Government Digital and Data Profession Capability Framework (opens in a new window).

Benefits

Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, qualifications and previous experiences. Please attach your CV as a separate additional document in either PDF or word format no bigger than 5MB. A 750-word Personal Statement. Your personal statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert. Sift

In the event of a large number of applications being received . click apply for full job details Read Less

At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling, and a year ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. Our technologists are at the very heart of Engine and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Engine is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, and discovering to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of our offices so that we're able to interact and collaborate in person. About Engineering at Engine by Starling We're looking for iOS Engineers to work on the Engine Platform and make our existing features work for banks all over the world as well as building new features from scratch that Starling hasn't released in the UK market. Engine by Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. We are looking for engineers at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they can make to banking around the world. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Engine, to continue changing banking for good. As an Engineer you will: Contribute to our award winning platform and internal tooling Build new features and products from scratch in a configurable way Share your knowledge with those around you, contributing to our learning culture Own your projects, working in small teams across the bank to collaboratively deliver Aim for greatness in everything you do, staying curious and inquisitive Be part of a scaling team and organisation as we change banking for good Requirements Our iOS application is entirely written in Swift. It is highly modular and we use MVVM-C architecture to maximise code reusability and testing. We also value simplicity over complexity, fewer moving parts means fewer faults and easier comprehension. Some of the well known frameworks and tools we use: RxSwift - as our reactive programming framework; SnapKit - as our auto layout DSL, though we have an in-house framework built on top of SnapKit which allows us to write declarative, SwiftUI like layout code for UIKit. Realm - as the application main persistence layer; Sourcery and SwiftGen - for various code generation tasks. SwiftFormat, SwiftLint and Danger - to enforce high code quality standards. Etc. We also built in-house tools and frameworks as developer productivity and automation is paramount to us. We are looking for iOS engineers to work on these apps who: Want to work on a feature rich mobile app with millions of customers; Can produce robust, well tested code that will give our customers the reliability that they need; Care about the product, the user experience and the design; Think (like us) that a small number of empowered developers is the right way to deliver software; Our application is built with UIKit, knowing its concepts and components is a must. We use RxSwift in our project, experience with reactive programming will be a plus but is not required. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: First interview: 45 minutes Take home technical test (no time limit) Technical face to face: 1.5 hours Final Interview: 45 minutes Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information. Read Less

Senior QA Engineer - USA Tech Team Overall Ambition Help deliver exceptional digital experiences for Nando's customers across the USA by embedding quality throughout every stage of software delivery. You'll join a fast-moving engineering team, ensuring quality is considered from discovery through to production by combining thoughtful test strategy, intelligent automation and hands-on exploratory testing across modern web and mobile applications. What We're Looking For We're looking for a Senior QA Engineer to join our passionate, lean, agile, fast-growing and evolving USA Technology team on a permanent basis. You'll be an experienced Quality Engineer who enjoys solving complex quality challenges, improving engineering practices and helping teams deliver reliable software at pace. You'll work closely with Software Engineers, Product Managers and Designers to build quality into products from the very beginning of the development lifecycle rather than simply testing them at the end. You'll be comfortable owning the quality strategy across multiple products whilst remaining hands-on with automation, exploratory testing and continuous improvement. The Role As a Senior QA Engineer, you'll be responsible for embedding quality throughout the software development lifecycle across customer-facing digital products that power the Nando's experience throughout the USA. You'll work closely with Front End Engineers, Backend Engineers, Product Managers, UX Designers and Technical Leads to ensure every release is reliable, performant, accessible and production-ready. You'll help shape the team's quality engineering practices whilst remaining hands-on across automation, exploratory testing, release validation and production quality. You'll also: Build quality into every stage of product delivery. Define test strategies for new features and product initiatives. Design, develop and maintain automated UI and API test suites. Perform exploratory, regression, integration and end-to-end testing. Collaborate closely with engineers throughout development to improve testability. Identify, document and drive defects through to resolution. Ensure releases meet quality, accessibility and performance standards. Champion shift-left testing and continuous quality improvement. Mentor engineers and help improve quality engineering practices across the wider team. Champion the effective use of AI-assisted engineering tools to improve testing efficiency whilst maintaining engineering quality. About the USA Tech Team Our team's objective is to bring the same high-quality digital experience that customers enjoy in the UK and Ireland to customers across the USA. To achieve this, we build and evolve the services powering our customer journeys across: Locate Menu Payments Orders Loyalty Identity Web & Mobile Applications As a Senior QA Engineer, you'll play a key role in ensuring these customer journeys remain reliable, scalable and resilient. You'll work alongside Software Engineers, Product Managers and Designers to build quality into every release whilst helping the team continuously improve engineering standards. Responsibilities You'll: Define quality strategies for new features and product initiatives. Create and maintain scalable automated UI, API and end-to-end test suites. Execute exploratory, regression, integration and acceptance testing where appropriate. Work closely with engineers to improve testability and automation coverage. Identify, document and manage defects through to resolution. Validate customer journeys across multiple browsers, devices and platforms. Ensure accessibility, usability and performance standards are maintained. Contribute automated testing into CI/CD deployment pipelines. Support production releases through validation and post-release verification. Analyse production issues using monitoring and observability tools. Participate in sprint planning, refinement and team ceremonies. Promote quality engineering best practices across the team. Mentor junior engineers and contribute to the development of quality engineering capability. Continuously explore emerging technologies, including AI-assisted software testing, to improve engineering effectiveness. Skills Required Essential Significant commercial experience as a Software QA Engineer, Quality Engineer or SDET. Strong experience designing and maintaining automated UI and API test suites. Experience with modern browser automation frameworks such as Playwright, Cypress or Selenium. Experience testing REST APIs using Postman, Insomnia or similar tools. Strong manual exploratory, regression and end-to-end testing experience. Experience working with JSON payloads, API responses and network debugging. Experience integrating automated testing into CI/CD pipelines. Strong understanding of Agile software delivery and modern SDLC practices. Excellent defect investigation and root cause analysis skills. Strong communication and collaboration skills across engineering and product teams. Experience influencing engineering quality and testing practices. Experience using AI tools to improve testing productivity and software quality. Highly Desirable Experience testing React and React Native applications. Experience using Maestro for mobile test automation. Experience with BrowserStack or similar real-device testing platforms. Experience with visual regression testing using Percy. Experience with performance testing tools such as k6, Gatling or equivalent. Experience with Google Cloud Platform (GCP). Experience working with Grafana, LogRocket or similar observability platforms. Accessibility testing (WCAG). Experience working on customer-facing, high-scale digital platforms. Read Less

Senior Front End Engineer - USA Tech Team
Overall Ambition Solve some of today's most complex hospitality challenges by building intuitive, high-performing digital experiences using modern frontend technologies. Help shape the technical direction of our customer-facing applications whilst delivering exceptional experiences across the USA. What We're Looking For We're looking for a Senior Front End Engineer to join our passionate, lean, agile, fast-growing and evolving technology team on a permanent basis. You'll be an experienced frontend engineer who enjoys solving complex user experience challenges, building scalable web applications and helping those around you become better engineers. You'll be comfortable owning large frontend initiatives from design through to production, influencing technical direction and driving engineering excellence across multiple teams. You'll remain hands-on whilst acting as a trusted technical leader within the team. Living the Nando's Values As a Nandoca, you'll embody the values that make Nando's unique. We're looking for people who demonstrate: Pride - Take ownership of complex technical challenges, maintain high engineering standards and consistently deliver high-quality software. Passion - Bring curiosity, enthusiasm and a continuous learning mindset to solving customer problems and improving engineering practices. Courage - Challenge existing approaches, embrace change and confidently make informed technical decisions. Integrity - Act with honesty, transparency and accountability in every interaction and technical decision. Family - Support, mentor and collaborate with teammates, helping create an inclusive culture where everyone can do their best work. These values shape how we work together, make decisions and build technology that moves Nando's forward. The Role As a Senior Front End Engineer, you'll design, build, deploy and operate modern, high-quality web applications that power the Nando's digital experience across the USA. You'll partner closely with Technical Leads, Product Managers, UX Designers and fellow engineers to create fast, accessible and engaging customer experiences whilst helping shape the frontend architecture across our digital platform.

You'll be trusted to independently lead complex frontend initiatives, mentor engineers across the team and champion engineering best practice. You'll also: Lead frontend technical discovery and solution design for complex initiatives. Build reusable, scalable and accessible component libraries. Translate UX designs into responsive, high-quality user interfaces. Drive engineering quality through code reviews, testing strategies and frontend standards. Coach and mentor engineers through pairing, technical guidance and knowledge sharing. Own frontend applications throughout their lifecycle using a "You build it, you run it" mindset. Improve performance, accessibility, security and developer experience across our applications. Contribute to frontend architecture and engineering strategy alongside Technical Leads and Principal Engineers. Champion the effective use of AI-assisted engineering tools to improve delivery whilst maintaining engineering quality. About the USA Tech Team Our team's objective is to bring the same high-quality digital experience that customers enjoy in the UK and Ireland to customers across the USA.

To achieve this, we build and evolve the services powering our customer journeys across: Locate Menu Payments Orders Loyalty Identity Web & Mobile Applications As a Senior Front End Engineer, you'll play a key role in designing and delivering the customer-facing experiences across these domains. You'll work closely with backend engineers, Product Managers and Designers to build intuitive, responsive and accessible applications that delight customers while remaining scalable, resilient and easy to evolve.

You'll collaborate with other engineering teams across Customer Digital, helping align frontend standards, improve shared libraries and continually enhance our engineering ecosystem. Responsibilities Our Senior Front End Engineers are technical leaders who remain close to the code whilst helping the wider engineering organisation succeed.

You'll: Design and build modern, scalable and accessible frontend applications. Lead technical implementation of complex frontend initiatives from discovery through production. Develop reusable UI components and shared design system capabilities. Collaborate with Product Managers, Designers, Technical Leads and backend engineers to deliver outstanding customer experiences. Mentor engineers through pairing, coaching and constructive code reviews. Drive improvements to frontend engineering standards, tooling and development practices. Contribute to frontend architecture and technical roadmaps. Build comprehensive automated testing and continuously improve test coverage. Optimise application performance, responsiveness and Core Web Vitals. Own frontend services in production, including monitoring, observability and continuous improvement. Build and optimise CI/CD pipelines for frontend applications. Support incident response, root cause analysis and ongoing service improvements. Champion accessibility (WCAG), usability and responsive design best practices. Continuously explore emerging technologies, including AI-assisted software development, to improve engineering effectiveness. Skills Required Essential Significant commercial experience building large-scale frontend applications. Expert proficiency with TypeScript, React and modern JavaScript. Strong experience with React ecosystem tools such as React Query, Redux Toolkit or equivalent state management solutions. Deep understanding of HTML5, CSS3 and responsive web design. Strong knowledge of frontend architecture, component-based design and scalable application patterns. Experience integrating RESTful APIs and backend services. Experience building performant, accessible and responsive user interfaces. Strong experience with automated frontend testing (Jest, React Testing Library, Playwright or Cypress). Experience with CI/CD pipelines and cloud-hosted frontend deployments. Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences. Experience mentoring engineers and influencing technical direction. Strong understanding of Agile software delivery. Experience using AI effectively as part of the software development lifecycle. Highly Desirable React Native Next.js Google Cloud Platform (GCP) Kubernetes Design Systems Storybook GraphQL Micro Frontends Performance optimisation and Core Web Vitals Accessibility (WCAG) Observability platforms and frontend monitoring Everyone is Welcome At Nando's, everyone is welcome. Inspired by our Southern African heritage, we know and value the richness that diversity brings to Nando's.

We're committed to creating an inclusive and respectful culture for all, including our existing and future Nandocas, partners, suppliers, customers and the communities we serve. We work hard to create an environment where every individual is valued, respected and can flourish regardless of who they are, their background or outlook on life. We welcome applications from a diverse range of individuals and will consider any reasonable adjustments to enable candidates to perform at their best throughout the recruitment process. Read Less

Senior QA Engineer - Nando's Point of Sale & Kitchen Management System (NPOS & NKMS) Overall Ambition Help shape the future of Nando's at-counter customer and employee experience by building quality into every stage of delivery. You'll play a key role in ensuring our Point of Sale and Kitchen Management platforms are reliable, accessible, performant and resilient for millions of customers and Nandocas across the globe. What We're Looking For We're looking for a Senior QA Engineer to join our passionate, lean, agile, fast-growing and evolving technology team on a permanent basis. You'll be an experienced QA professional who enjoys solving complex technical challenges and driving quality across every stage of the software development lifecycle. You'll take ownership of quality strategy across our Point of Sale and Kitchen Management products, combining hands-on hardware validation, modern testing practices and release governance to ensure exceptional customer and restaurant experiences. Living the Nando's Values As a Nandoca, you'll embody the values that make Nando's unique. Pride - Take ownership of your work, hold yourself to high standards and care deeply about delivering quality outcomes. Passion - Bring energy, curiosity and enthusiasm to solving problems and creating exceptional customer experiences. Courage - Challenge the status quo, embrace change and make informed decisions, even when faced with uncertainty. Integrity - Act with honesty, transparency and accountability in everything you do. Family - Collaborate openly, support your teammates and contribute to an inclusive environment where everyone can thrive.
These values shape how we work together, make decisions and build technology that moves Nando's forward. The Role As a Senior QA Engineer, you'll define and lead the quality strategy across our Point of Sale and Kitchen Management platforms, ensuring every release meets the highest standards before reaching our restaurants. This is a hands-on senior role focused on quality engineering rather than simply writing automated tests. You'll own test planning, release validation, hardware testing, production quality and continuous improvement across multiple products. You'll work closely with Software Engineers, Product Managers and Technical Leads to ensure quality is built into every stage of delivery, balancing speed with stability as we deliver software to restaurants around the world. You'll enjoy reproducing complex production issues, validating software on physical hardware and identifying opportunities to improve our overall testing approach. You'll also champion modern QA practices, AI-assisted testing where appropriate and continuous improvement across the engineering organisation. About the Point of Sale & Kitchen Management Team Our mission is to transform the at-counter experience for both Customers and Nandocas by replacing legacy Point of Sale providers with a best-in-class platform built by Nando's. This is a largely greenfield programme that will become the backbone of Nando's ordering technology, integrating seamlessly with our digital ordering and Kitchen Management platforms. Although based in the UK, the platform supports restaurants globally across the UK, South Africa, Australia and the USA, creating exciting engineering challenges around localisation, configurability and operational resilience. Our software powers restaurant tills, kitchen displays, payment devices and ordering workflows where reliability is business critical. Every release directly impacts restaurant operations, making quality engineering fundamental to our success. Responsibilities Define and lead the quality strategy across our Point of Sale and Kitchen Management products. Design, execute and continuously improve comprehensive test plans for restaurant hardware and software. Perform hands-on manual validation across Windows and Android Point of Sale devices, kitchen screens, receipt printers and payment terminals. Own release validation activities and ensure production readiness before deployment. Monitor post-release stability and rapidly investigate, reproduce and resolve production issues. Work closely with Software Engineers to improve testability, quality and release confidence throughout development. Build and maintain automated testing using modern frameworks including Playwright and Maestro where appropriate. Support API, integration, end-to-end, accessibility, regression and performance testing activities. Contribute to test management using Testmo and help drive continuous improvements across our quality processes. Use monitoring, observability and production insights to improve platform reliability and customer experience. Champion accessibility, resilience and operational excellence as core engineering principles. Evaluate emerging technologies, including AI-assisted testing approaches, where they deliver measurable value. Skills & Experience Essential Significant experience leading QA strategy for modern web, desktop or mobile applications. Strong hands-on manual testing experience across physical Windows and Android hardware. Experience testing customer-facing or operational business-critical applications. Experience creating comprehensive test plans and release validation strategies. Strong understanding of functional, integration, regression, accessibility, API and performance testing. Experience with modern automation frameworks such as Playwright and/or Maestro. Experience testing Flutter applications. Familiarity with JSON payloads, API validation and backend integrations. Experience with test management platforms such as Testmo or similar. Excellent communication and stakeholder management skills. Experience working within Agile software development teams. Enthusiasm for embracing AI-assisted testing as part of the engineering workflow. Desirable Experience using BrowserStack or similar real-device testing platforms. Experience with visual regression tools such as Percy. Experience with LogRocket, Grafana or similar observability platforms. Exposure to performance testing tools such as k6 or Gatling. Experience working with Google Cloud Platform. Understanding of SQL databases and backend services. Experience working with restaurant technology, retail systems or hardware-integrated applications. You'll Be Collaborative, constructive and empathetic in how you work with others. Pragmatic in balancing quality, delivery speed and long-term maintainability. Passionate about creating reliable, accessible experiences for customers and restaurant teams. Comfortable influencing engineering teams without direct authority. Someone who leaves teams, products and engineering practices better than they found them. Everyone is Welcome At Nando's, everyone is welcome. Inspired by our Southern African heritage, we know and value the richness that diversity brings to Nando's. We're committed to creating an inclusive and respectful culture for all, including our existing and future Nandocas, partners and suppliers, customers and the communities we are part of. We deliberately work hard to create an environment where every individual is valued, respected and can flourish regardless of who they are, their background or outlook on life. We welcome applications from a diverse range of individuals and will consider any reasonable adjustments to enable candidates to perform at their best throughout the recruitment process. Read Less

Technical Lead - USA Tech Team Overall Ambition Solve some of today's most complex hospitality challenges by creating innovative, scalable technology using a modern, open technology stack. Lead engineering teams that deliver reliable, high-performing solutions which improve the experience of our customers and Nandocas while enabling Nando's continued growth across the USA. What We're Looking For We're looking for an experienced Technical Lead to join our passionate, lean, agile, fast-growing and evolving technology team on a permanent basis. You'll be a hands-on technical leader who enjoys solving complex engineering challenges, building highly scalable distributed systems and helping engineers grow. You'll combine technical excellence with strong leadership, enabling teams to deliver high-quality software whilst continuously improving engineering practices. Working closely with Product Managers, Engineers, Architects and business stakeholders, you'll shape technical direction, support delivery and ensure we're building solutions that create meaningful value for both our customers and Nandocas. Living the Nando's Values As a Nandoca, you'll embody the values that make Nando's unique. Pride - Take ownership of complex technical challenges, maintain high engineering standards and consistently deliver quality outcomes. Passion - Bring curiosity, enthusiasm and energy to solving customer problems while helping others succeed. Courage - Challenge existing approaches, embrace change and make informed technical decisions, even in uncertain environments. Integrity - Build trust through honesty, transparency and accountability in everything you do. Family - Foster an inclusive, collaborative environment where individuals feel supported, respected and empowered to do their best work. These values shape how we work together, make decisions and build technology that moves Nando's forward.
The Role As a Technical Lead, you'll provide technical leadership across one of our USA digital product domains, helping deliver scalable, resilient and maintainable software that supports Nando's expansion into the US market.
You'll remain hands-on while providing architectural guidance, mentoring engineers, driving technical excellence and ensuring your team delivers high-quality software at pace. You'll work closely with Product Managers to shape technical roadmaps, translate business requirements into scalable solutions and balance long-term technical strategy with day-to-day delivery.

You'll champion engineering best practices including automation, testing, observability, security, operational excellence and AI-assisted software development, creating an environment where engineers can do their best work. About the USA Tech Team Our mission is to bring the same exceptional digital experience enjoyed by customers across the UK and Ireland to customers throughout the USA. Our engineering teams work across the entire customer digital ecosystem, including: Locate - Helping customers and third-party platforms discover restaurant capabilities. Menu - Delivering rich digital menu experiences across every ordering channel. Payments - Powering secure, reliable payment experiences throughout our ecommerce journeys. Orders - Processing and tracking customer orders from checkout through to restaurant fulfilment. Loyalty - Rewarding customers through engaging loyalty experiences and integrations. Identity - Providing secure authentication and customer identity services. Frontend Applications - Delivering seamless experiences across web and mobile platforms. Working across these domains, you'll help build scalable APIs, backend services and frontend integrations that support millions of customer interactions while enabling rapid business growth. You'll collaborate closely with other Customer Digital teams to design elegant technical solutions, integrate multiple systems and deliver highly resilient, high-throughput platforms. Responsibilities Lead, mentor and develop a cross-functional engineering team, fostering a culture of ownership, collaboration and continuous improvement. Define technical direction and solution architecture for complex distributed systems. Partner with Product Managers and stakeholders to prioritise work and align technical delivery with business goals. Remain hands-on, contributing to software design, architecture, code reviews and complex engineering initiatives. Champion engineering excellence through modern development practices, testing, automation and continuous delivery. Drive improvements in platform reliability, scalability, security and operational performance. Promote observability, monitoring and operational ownership across the engineering lifecycle. Support engineers through mentoring, coaching and technical leadership. Collaborate with architecture, platform and security teams to ensure alignment across the wider technology organisation. Build strong relationships with third-party technology partners and internal stakeholders. Encourage adoption of AI-assisted engineering practices where they improve developer productivity and software quality. Skills & Experience Essential Proven experience leading software engineering teams within Agile environments. Strong hands-on software engineering background designing and building distributed systems. Experience architecting cloud-native applications using modern engineering practices. Strong understanding of microservices, APIs and event-driven architectures. Experience balancing technical strategy with product delivery. Excellent communication, mentoring and stakeholder management skills. Experience integrating internal platforms with third-party services. Strong understanding of software architecture, scalability, resilience and security. Passion for coaching engineers and building high-performing teams. Experience embracing AI-assisted software development as part of modern engineering practices. Desirable Experience with Rust, Golang and/or TypeScript. Experience building Backend for Frontend (BFF) services. Experience with React, React Native and Next.js. Experience working with Google Cloud Platform. Experience with Kubernetes, Cloud Run, GitOps and modern deployment practices. Experience using Vercel or similar frontend deployment platforms. Experience supporting international or multi-region products. Previous experience working within ecommerce or high-traffic customer-facing platforms. Technology Stack Languages: Rust, Golang, TypeScript Architecture: Microservices, Backend for Frontend (BFF) Frontend: React, React Native, Next.js Cloud & Platform: Google Cloud Platform (GCP), Kubernetes, Cloud Run, GitOps, Vercel Engineering Practices: CI/CD, Automated Testing, Observability, Distributed Systems, AI-Assisted Development Everyone is Welcome At Nando's, everyone is welcome. Inspired by our Southern African heritage, we know and value the richness that diversity brings to Nando's. We're committed to creating an inclusive and respectful culture for all, including our existing and future Nandocas, partners and suppliers, customers and the communities we are part of. We deliberately work hard to create an environment where every individual is valued, respected and can flourish regardless of who they are, their background or outlook on life. We welcome applications from a diverse range of individuals and will consider any reasonable adjustments to enable candidates to perform at their best throughout the recruitment process. Read Less

Senior Software Engineer - USA Tech Team Overall Ambition Solve some of today's most complex hospitality challenges by creating innovative, scalable technology using a modern, open technology stack. Help shape the technical direction of our products while delivering exceptional customer experiences across the USA. What We're Looking For We're looking for a Senior Software Engineer to join our passionate, lean, agile, fast-growing and evolving technology team on a permanent basis. You'll be an experienced engineer who enjoys solving difficult technical problems, building highly scalable systems and helping those around you become better engineers. You'll be comfortable owning complex initiatives from design through to production, influencing technical direction and driving engineering excellence across multiple teams. You'll remain hands-on whilst acting as a trusted technical leader within the team. Living the Nando's Values As a Nandoca, you'll embody the values that make Nando's unique. We're looking for people who demonstrate: Pride - Take ownership of complex technical challenges, maintain high engineering standards and consistently deliver high-quality software. Passion - Bring curiosity, enthusiasm and a continuous learning mindset to solving customer problems and improving engineering practices. Courage - Challenge existing approaches, embrace change and confidently make informed technical decisions. Integrity - Act with honesty, transparency and accountability in every interaction and technical decision. Family - Support, mentor and collaborate with teammates, helping create an inclusive culture where everyone can do their best work. These values shape how we work together, make decisions and build technology that moves Nando's forward. The Role As a Senior Software Engineer, you'll design, build, deploy and operate high-quality software across our digital platform whilst helping shape the technical direction of the products you support. You'll partner closely with Technical Leads, Product Managers and fellow engineers to solve complex business problems, influence architectural decisions and ensure our platforms remain scalable, resilient and secure. You'll be trusted to independently lead large technical initiatives, mentor engineers across the team and champion engineering best practice. You'll be comfortable working across the full technology stack, whether that's backend services, APIs, integrations, infrastructure or frontend applications.
You'll also: Lead technical discovery and solution design for complex initiatives. Break down large technical problems into achievable deliverables. Drive engineering quality through code reviews, testing strategies and technical standards. Coach and mentor engineers through pairing, technical guidance and knowledge sharing. Own production services throughout their lifecycle using a "You build it, you run it" mindset. Identify opportunities to improve architecture, developer experience and platform reliability. Contribute to engineering strategy alongside Technical Leads and Principal Engineers. Champion the effective use of AI-assisted engineering tools to improve delivery while maintaining engineering quality.
About the USA Tech Team Our team's objective is to bring the same high-quality digital experience that customers enjoy in the UK and Ireland to customers across the USA. To achieve this, we build and evolve the services powering our customer journeys across:
Locate Menu Payments Orders Loyalty Identity Web & Mobile Applications As a Senior Software Engineer, you'll play a key role in designing and delivering solutions that span these domains. You'll work on end-to-end initiatives, designing APIs, integrating distributed systems and building customer-facing experiences that are scalable, resilient and easy to evolve. You'll collaborate closely with other domain teams across Customer Digital, helping align technical approaches, solve cross-domain challenges and continually improve the overall engineering ecosystem.

Responsibilities Our Senior Software Engineers are technical leaders who remain close to the code while helping the wider engineering organisation succeed. You'll: Design and deliver scalable, secure and resilient software solutions. Lead technical implementation of complex initiatives from discovery through production. Collaborate with engineers, Product Managers and Technical Leads to shape technical solutions. Mentor engineers through pairing, coaching and constructive code reviews. Drive improvements to engineering standards, tooling and development practices. Contribute to architectural discussions and technical roadmaps. Build comprehensive automated testing and continuously improve test coverage. Own services in production, including monitoring, observability, alerting and operational excellence. Build and optimise CI/CD pipelines and deployment processes. Support incident response, root cause analysis and continuous service improvement. Influence technical decisions across multiple teams where appropriate. Champion performance, scalability, security and maintainability across the platform. Continuously explore emerging technologies, including AI-assisted software development, to improve engineering effectiveness. Skills Required Essential Significant commercial software engineering experience delivering production systems. Expert proficiency in Rust, Golang or TypeScript. Experience designing distributed systems, APIs and event-driven architectures. Strong understanding of software architecture and engineering best practices. Experience working across multiple programming languages and technology stacks. Strong experience with CI/CD, cloud-native development and production support. Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences. Experience mentoring engineers and influencing technical direction. Strong understanding of Agile software delivery. Experience using AI effectively as part of the software development lifecycle Highly Desirable React React Native Kubernetes Google Cloud Platform (GCP) Okta Event-driven architecture Microservices Infrastructure as Code Observability platforms and distributed tracing Everyone is Welcome At Nando's, everyone is welcome. Inspired by our Southern African heritage, we know and value the richness that diversity brings to Nando's. We're committed to creating an inclusive and respectful culture for all, including our existing and future Nandocas, partners, suppliers, customers and the communities we serve. We work hard to create an environment where every individual is valued, respected and can flourish regardless of who they are, their background or outlook on life. We welcome applications from a diverse range of individuals and will consider any reasonable adjustments to enable candidates to perform at their best throughout the recruitment process. Read Less

Starling Bank is the UK's first and leading digital bank on a mission to fix banking with more than 3,000 people in our UK offices and 4 MILLION customers in the UK! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. Now we present Engine by Starling. Engine by Starling is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and over a year ago we split out as a separate business. We are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. At Engine by Starling, our technologists are at our very heart and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Engine is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, and discovering to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of place of work in Toronto, so that we're able to interact and collaborate in person. About the role As a Solution Architect (SA) you will use your understanding of the Engine technology and architecture to explain the Engine product, uncover client requirements and support the design of client solutions. You will be involved in both the sales and delivery phases of a project as well as ongoing client success, collaborating with teams across Engine in Technology, Delivery, Product, Client Success and Business Development
Supporting these activities on client sites means the role will require travel around North America, and occasional further travel. What you'll get to do: This role blends deep technical expertise with strong communication and collaboration skills. You'll become an Engine expert, understanding its architecture, technology, and functionality, allowing you to effectively communicate its capabilities and value to both technical and non-technical audiences. You'll lead on technical designs during the Engine implementation phase, building relationships with a variety of stakeholders within clients and SI partners such as their Engineering leads and Service Owners. You will work closely with our clients and SI partners on the technical detail of implementing Engine, providing solutions to identified requirements and working with our Product and engineering teams to fulfil them. Your contributions will also extend to shaping Engine's product roadmap and supporting existing clients with additional capabilities to meet their strategic aims. You'll help them maximise Engine's current and future capabilities to solve their requirements and meticulously document scope and roadmap decisions to guide subsequent delivery waves, bringing in expertise from our Product Owners and engineering teams where required. You will also be a technical champion for our existing clients, ensuring their ongoing success. This includes taking ownership of the technical aspects of client deliveries, collaborating closely with our SI partners to overcome challenges and achieve seamless integrations. You'll provide expert guidance to client engineering teams, using documentation, API specifications, and sequence diagrams to foster a deep understanding of Engine's architecture and functionalities. Additionally, you will collaborate closely with our Client Success team to troubleshoot technical issues, translate client needs into new technical requirements, and architect innovative solutions that enhance the Engine platform. Requirements Must Have Experience of end-to-end software engineering / solution architecture across the software delivery lifecycle Experience with software service design and integration, such as RESTful APIs, OpenAPI specification and sequence diagrams Experience of cloud infrastructure and large-scale cloud applications Experience working in a client-facing role and building relationships with stakeholders Strong interpersonal communication and collaboration skills. Experience delivering complex messaging to technical and non-technical stakeholders. Nice to Have Experience relating to retail or business banking, core banking, card processing or payments. Experience of delivery and implementation of core banking or large-scale digital transformation programmes, application migration and solution integration Commercial acumen with experience of building business cases Experience in a SaaS organisation in a Client Solutions or Client Engineering role Knowledge of financial regulations around the world About you You have a focus on delivery and getting things done for a client You have the ability to work well with people from a variety of levels, roles and technical backgrounds You're able to communicate clearly about technical subjects You're comfortable working in a varied role, collaboratively in a team, with a flat structure You're comfortable travelling nationally to our London office (initial upskilling will require a period of time working with our Engineers & Product team in London) You're comfortable travelling internationally Interview Process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: First Interview (45 mins) - Phone/Video call with existing Engine team members. Second Architecture Interview, including small presentation/system design (90 mins) Final Interview (30 mins) Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information. Read Less

Senior Security Engineer - 12 Months FTC Join Pay.UK as a Senior Security Engineer and help protect the systems that support everyday payments across the UK. This role provides an opportunity to put advanced security engineering skills to work in a setting where trust, reliability, and clear standards are valued every day. You'll work on security within the organisation that maintains and develops UK retail payment systems processing over 11 billion transactions worth over £10 trillion each year. We're looking for someone who enjoys practical security engineering, works well with others, and can help us build secure, reliable services. Accountabilities Design and implement security controls that protect payment systems, platforms and supporting infrastructure. Review system architectures and technical designs to identify security risks and define clear remediation actions. Carry out security testing and vulnerability analysis, then prioritise and track fixes with engineering and technology teams. Develop and maintain security standards, engineering patterns and technical documentation for secure delivery. Support incident investigation and response activities, including technical analysis, containment and follow-up actions. Collaborate with engineers, architects and operational teams to embed security requirements into delivery and change processes. Monitor security threats, control performance and technical risk, and recommend improvements based on evidence. Provide practical security guidance on cloud, infrastructure, application and access control decisions. Qualifications, Skills and Experience Practical experience designing and implementing security controls for infrastructure, applications and platforms. Knowledge of security architecture, vulnerability management, incident response, and security control implementation. Experience reviewing technical designs to identify security risks and define clear remediation actions. Experience securing cloud or hybrid environments, including selecting and implementing appropriate security controls. Experience producing technical documentation and working with cross-functional technology teams to deliver secure solutions. Pay.UK Behaviours At Pay.UK, our behaviours are central to who we are and how we operate. They bring our values to life, shape our culture, and guide how we make decisions, collaborate, and respond to challenges across the payments ecosystem. All interview processes will assess the following behaviours: Listen to Find Win-Wins - Empathy, Listening and Understanding Influence with Courage - Influence, Courage Go Horizontal First - Cross Boundary Collaboration Take Ownership - Self Development Opportunity Mindset - Initiative Simplify - Achievement Orientation Inclusivity At Pay.UK, we value diversity and inclusivity. Research has shown that candidates from underrepresented groups may hesitate to apply unless they meet all the requirements listed. We encourage all qualified candidates to apply, regardless of how closely their skills and experience match the requirements. We are committed to supporting accessibility needs and creating a welcoming environment for all employees. Become part of our team and contribute to the creation of an inclusive work environment that values everyone's unique input. Who we are Pay.UK maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a day-to-day basis. From Bacs to Faster Payments and cheques - we act as the single operator for all UK retail payments. We put the needs of consumers and businesses at the heart of everything we do, working in the public interest to ensure that the systems the country relies on for its banking transactions are safe, open, innovative and resilient. Our payment systems underpin the services that enable funds to be transferred between people and institutions. In 2024, the UK's retail payment systems processed 11 billion transactions worth over £10 trillion through Bacs Direct Credit, Direct Debit, Faster Payments, and cheques, and our Current Account Switch Service has facilitated over 9 million switches since it's launch in 2013. Every day, individuals and businesses use the services we provide to get their salaries, pay their bills and make online and mobile banking payments. Our vision for the future is to enable a vibrant economy, with Pay.UK delivering robust payment infrastructure and standards for the benefit of consumers and businesses nationwide.
Benefits & additional information 12% Non-contributory pension Discretionary annual bonus 30 days annual leave (excluding bank holidays) Private medical insurance, life assurance, income protection, health cash plan, dental insurance, Bupa medicals etc Employee assistance programme Cycle to Work Scheme Season ticket loan Annual fitness subsidy of up to £500 per annum Working from home policy - minimum 40% in the office (eg. 2 days in the office over a 5 day working week) Please note: Some of our benefits are only available to colleagues after meeting the requirements of the probationary period. Pay.UK employee benefits are not available to contractors and are only available to permanent and fixed-term employees. Read Less

This insight programme may give you the opportunity to continue your application for our Sheffield based Graduate Scheme which requires working from our Sheffield office at least 3 days per week (set days may apply). Please apply only if you can meet this requirement. About the business area Our technology teams sit within our Global Chief Information Office (GCIO), building the digital platforms, systems, and products our customers and colleagues use every day, keeping assets and data secure, and delivering exceptional digital experiences. Who you are We're looking for STEM students or graduates who already possess coding skills and are eager to expand their tech knowledge. You enjoy solving problems, collaborating with others, and using technology to make a difference. You don't need to have all the answers - just a passion for learning, an open mindset, and a collaborative spirit. You could be a great fit if you're: A natural collaborator: You enjoy working with diverse teams and you're confident communicating with people at all levels, from your peers to those more senior than you. Self-motivated and proactive: You spot opportunities, ask great questions, and always look for ways to grow. Eager to learn: Tech doesn't stand still - and neither do you. You're excited to explore new tools, platforms, and ideas, and deepen your coding expertise. Self-aware and emotionally intelligent: You understand how to adapt in unfamiliar situations and are thoughtful in how you communicate with others. A practical problem-solver: You're great at breaking down challenges and thinking logically, using your coding skills to create innovative solutions. What you'll gain Understand how HSBC is taking a digital-first approach: Hear about how we develop new products and services, enhance existing ones, and provide software support that keeps our global teams moving. Explore different roles: Get a behind-the-scenes look at how different teams work with the technology that powers our business. Hear from women in tech: Connect with current graduates and senior leaders as they share their experiences and career journeys. Find out more about the skills you'll need to thrive at HSBC, and how you can develop them during and after the programme. Grow your confidence: Join interactive workshops, networking sessions and group tasks designed to build both your technical and behavioural skills. Additional information This insight programme offers candidates the potential opportunity to fast-track onto our March or July 2027 graduate programme based in Sheffield or further experiences, however this is not a guarantee. This particular program does not satisfy the Home Office eligibility criteria for visa sponsorship. We therefore can only progress applications from candidates who can demonstrate that they are eligible to work in the UK without HSBC sponsorship for the full duration of, and beyond, the programme end date. We cannot progress applications from candidates who apply with a graduate visa as you would not be eligible for sponsorship by HSBC when your current visa expires. You will need to confirm what visa you hold, if any, and its expiry date when you apply for us to verify your eligibility when you apply. Due to the limited number of places on our insight programme, we are only able to consider candidates who will not require onward sponsorship after graduation. Ready to code your future? Apply today! Read Less

Location: London, Manchester, Cardiff, Southampton At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and a year ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. The Engine technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. Our technologists are at the very heart of Engine and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Engine is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, and discovering to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of our offices so that we're able to interact and collaborate in person. About Engineering at Engine by Starling
We're looking for Engineers who can lead and inspire teams, collaborating to spearhead the development of the Engine platform for clients all over the world. Engine by Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. As a Staff Engineer you will: Coach, mentor, and grow a high-performing team, ensuring their well-being as they work on high-impact solutions that bring value to Engine and our customers. Have the opportunity to lead multiple complex projects from inception through to run Get hands-on when needed, using your strong system design skills to help the team make smart architectural decisions and unblock complex challenges. Take ownership of technical challenges critical to the success of the business Identify where existing tooling, applications, or processes can be enhanced and deliver innovative change Collaborate with clients, solution architects, product owners, and other engineers to help meet the client goals Obtain a wide and varied understanding of how banks operate around the world Shape the future capabilities of Engine, including our approach, tooling, automation and architecture. Lead by example in your contributions to the codebase, setting a high bar for others to aim for Champion a healthy engineering culture built on continuous improvement, technical excellence, and a focus on the customer. As an Engineer you will: Contribute to our award winning platform and internal tooling Build new features and products from scratch in a configurable way Share your knowledge with those around you, contributing to our learning culture Own your projects, working in small teams across the bank to collaboratively deliver Aim for greatness in everything you do, staying curious and inquisitive Be part of a scaling team and organisation as we change banking for good Requirements We're open-minded when it comes to hiring and we care more about aptitude and attitude than specific experience or qualifications. We are very open about how we deliver software. For the most part we code in Java, but you need not be an expert when you join us! We believe in clean coding, simple solutions, automated testing and continuous deployment. If you care enough to find elegant solutions to difficult technical problems, we'd love to hear from you. We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis. As a Staff Engineer you will bring the below experience or knowledge: Proven experience leading and mentoring high-performing engineering teams. Delivering change to critical systems in a distributed environment Be a highly proficient developer, maintaining a high standard for technical and coding excellence in the collective, through your own work Good understanding of DevOps practices Delivering complex outcomes across multiple domains and teams Working cross-functionally with technologists from other specialties, and non-technical stakeholders across the business Coaching and mentoring members of a team to upskill and develop them in their career Leading the technical delivery on large scale projects to successful completion The main part of our Backend Tech Stack is listed below, we don't ask that you have experience in all of this, but if you do, that's great! Java, which makes up the majority of our backend codebase AWS & GCP - we're cloud-native Microservice based architecture Kubernetes (EKS) TeamCity for CI / CD (with multiple production releases per day) Terraform and Grafana Our Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Initial interview with a Staff or Principal Engineer - 45 minutes Take home technical test to be discussed in the next interview Technical & Leadership interview with some Engineers - 1.5 hours Final interview with our CTO / deputy CTO / Engineering Director / Principal Engineer 45 minutes Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information. Read Less

Location: London, Southampton, Cardiff, Manchester At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling, and two years ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. As a company, everyone is expected to roll up their sleeves to help deliver great outcomes for our clients. We are an engineering led company and we're looking for people who are will be excited by the potential for Engine's technology to transform banking in different markets around the world. Our purpose is underpinned by five values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of our offices so that we're able to interact and collaborate in person. About Engineering at Engine by Starling We're looking for Backend Software Engineers to work on the Engine Platform and make our existing features work for banks all over the world as well as building new features from scratch that Starling hasn't released in the UK market. Engine by Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. We are looking for engineers at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they can make to banking around the world. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Engine, to continue changing banking for good. As a Senior Engineer you will: Have the opportunity to lead projects or functional areas/domains within the Engine team and platform As an Engineer you will: Contribute to our award winning platform and internal tooling Build new features and products from scratch in a configurable way Share your knowledge with those around you, contributing to our learning culture Own your projects, working in small teams across the bank to collaboratively deliver Aim for greatness in everything you do, staying curious and inquisitive Be part of a scaling team and organisation as we change banking for good Requirements We're open-minded when it comes to hiring and we care more about aptitude and attitude than specific experience or qualifications. We are very open about how we deliver software. For the most part we code in Java, but you need not be an expert when you join us! We believe in clean coding, simple solutions, automated testing and continuous deployment. If you care enough to find elegant solutions to difficult technical problems, we'd love to hear from you. We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis. The main part of our Backend Tech Stack is listed below, we don't ask that you have experience in all of this, but if you do, that's great! Java, which makes up the majority of our backend codebase AWS & GCP - we're cloud-native Microservice based architecture Kubernetes (EKS) TeamCity for CI / CD (with multiple production releases per day) Terraform and Grafana Our Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Initial interview with an Engineer - 45 minutes Take home technical test to be discussed in the next interview Technical interview with some Engineers - 1.5 hours Final interview with our CTO / deputy CTO 45 minutes Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information. Read Less

At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling, and a year ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. Our technologists are at the very heart of Engine and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Engine is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, and discovering to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of our offices so that we're able to interact and collaborate in person. About Engineering at Engine by Starling We're looking for iOS Engineers to work on the Engine Platform and make our existing features work for banks all over the world as well as building new features from scratch that Starling hasn't released in the UK market. Engine by Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. We are looking for engineers at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they can make to banking around the world. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Engine, to continue changing banking for good. As an Engineer you will: Contribute to our award winning platform and internal tooling Build new features and products from scratch in a configurable way Share your knowledge with those around you, contributing to our learning culture Own your projects, working in small teams across the bank to collaboratively deliver Aim for greatness in everything you do, staying curious and inquisitive Be part of a scaling team and organisation as we change banking for good Requirements Our iOS application is entirely written in Swift. It is highly modular and we use MVVM-C architecture to maximise code reusability and testing. We also value simplicity over complexity, fewer moving parts means fewer faults and easier comprehension. Some of the well known frameworks and tools we use: RxSwift - as our reactive programming framework; SnapKit - as our auto layout DSL, though we have an in-house framework built on top of SnapKit which allows us to write declarative, SwiftUI like layout code for UIKit. Realm - as the application main persistence layer; Sourcery and SwiftGen - for various code generation tasks. SwiftFormat, SwiftLint and Danger - to enforce high code quality standards. Etc. We also built in-house tools and frameworks as developer productivity and automation is paramount to us. We are looking for iOS engineers to work on these apps who: Want to work on a feature rich mobile app with millions of customers; Can produce robust, well tested code that will give our customers the reliability that they need; Care about the product, the user experience and the design; Think (like us) that a small number of empowered developers is the right way to deliver software; Our application is built with UIKit, knowing its concepts and components is a must. We use RxSwift in our project, experience with reactive programming will be a plus but is not required. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: First interview: 45 minutes Take home technical test (no time limit) Technical face to face: 1.5 hours Final Interview: 45 minutes Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information. Read Less

Locations: London, Manchester, Cardiff, Southampton
At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling, and two years ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. As a company, everyone is expected to roll up their sleeves to help deliver great outcomes for our clients. We are an engineering led company and we're looking for people who are will be excited by the potential for Engine's technology to transform banking in different markets around the world. Our purpose is underpinned by five values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of our offices so that we're able to interact and collaborate in person. About Engineering at Engine by Starling - We're looking for Backend Software Engineers to work on the Engine Platform and make our existing features work for banks all over the world as well as building new features from scratch that Starling hasn't released in the UK market. Engine by Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be.
We are looking for engineers at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they can make to banking around the world. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Engine, to continue changing banking for good. As a Staff Engineer you will: Have the opportunity to lead multiple complex projects from inception through to run Be a Technical Leader, whether that be with a team to manage or without Take ownership of technical challenges critical to the success of the business Identify where existing tooling, applications, or processes can be enhanced and deliver innovative change Collaborate with clients, solution architects, product owners, and other engineers to help meet the client goals Obtain a wide and varied understanding of how banks operate around the world Shape the future capabilities of Engine, including our approach, tooling, automation and architecture. Lead by example in your contributions to the codebase, setting a high bar for others to aim for As an Engineer you will: Contribute to our award winning platform and internal tooling Build new features and products from scratch in a configurable way Share your knowledge with those around you, contributing to our learning culture Own your projects, working in small teams across the bank to collaboratively deliver Aim for greatness in everything you do, staying curious and inquisitive Be part of a scaling team and organisation as we change banking for good Requirements We're open-minded when it comes to hiring and we care more about aptitude and attitude than specific experience or qualifications. We are very open about how we deliver software. For the most part we code in Java, but you need not be an expert when you join us! We believe in clean coding, simple solutions, automated testing and continuous deployment. If you care enough to find elegant solutions to difficult technical problems, we'd love to hear from you. We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis. As a Staff Engineer you will bring the below experience or knowledge: Delivering change to critical systems in a distributed environment Be a highly proficient developer, maintaining a high standard for technical and coding excellence in the collective, through your own work Good understanding of DevOps practices Delivering complex outcomes across multiple domains and teams Working cross-functionally with technologists from other specialties, and non-technical stakeholders across the business Coaching and mentoring members of a team to upskill and develop them in their career Leading the technical delivery on large scale projects to successful completion The main part of our Backend Tech Stack is listed below, we don't ask that you have experience in all of this, but if you do, that's great! Java, which makes up the majority of our backend codebase AWS & GCP - we're cloud-native Microservice based architecture Kubernetes (EKS) TeamCity for CI / CD (with multiple production releases per day) Terraform and Grafana Our Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Initial interview with an Engineer - 45 minutes Take home technical test to be discussed in the next interview Technical interview with some Engineers - 1.5 hours Final interview with our CTO / deputy CTO 45 minutes Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information. Read Less