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  • Senior Azure DevOps Engineer - Department for Work and Pensions - G7  

    - England
    -
    Location This role may be located in one of the following locations; B... Read More
    Location This role may be located in one of the following locations; Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield.

    Please find further information on the Corporate hub locations here.

    Please note that for candidates requesting to work in Newcastle, the role will initially be based at Benton Park View. It will then move to 1 Pilgrim Place in Newcastle city centre by the end of 2027. About the job Job summary Please note this role requires you to pass Security Check clearance. For further information, please see 'Selection process details'. Are you ready to shape the future of cloud powered services that make a real difference to millions of people? We're looking for driven and passionate Azure Senior DevOps Engineers to join DWP Digital's Debt Services Department. You will work in agile multidisciplinary teams to deliver modern, cloud-based Debt Management and Compensation Recovery systems. Our systems recover approximately £3 billion whilst protecting the most vulnerable in our society. You'll be a DevOps leader, line managing other DevOps Engineers while increasing capability, defining standards, and best practices across the organisation. As a Senior DevOps Engineer you will contribute to our DevOps community ensuring that DWP and our DevOps practices evolve in line with wider technology advances. Job description As a Senior DevOps Engineer you will use modern tooling to develop CI/CD pipelines and DevOps toolchains to automate and manage Azure infrastructure at scale. We use technologies like Gitlab, Terraform, Argo, Helm to manage a wide variety of infrastructure including Azure Service Bus, Azure Kubernetes Service, Postgres, MongoDB and more. Software applications are designed as microservices in Java and Node.js. You will craft and implement solutions that are highly available, resilient, scalable, extensible, and maintainable within Azure cloud environments. Working across the organisation you will be part of building and fostering engineering ownership and the importance of the integrity and maintenance of the services we deliver. You will work across product-focussed teams to gather requirements, evaluate tools, implement/update solutions, provision environments, and assist with operational issues. Please note - as part of the role, you will be required to travel regularly to all digital hubs. Person specification See selection process for further details. If you would like to learn more about the role, please contact Read Less
  • Location Glasgow, Newcastle-upon-Tyne About the job Job summary The In... Read More
    Location Glasgow, Newcastle-upon-Tyne About the job Job summary The Infected Blood Compensation Authority (IBCA) is a new arm's-length body set up, at unprecedented pace, to administer compensation to people whose lives have been impacted by the infected blood scandal. IBCA will ensure payment is made in recognition of the wrongs experienced by those who have been infected by HIV, Hepatitis B or C, as well as those who love and care for them. They have been frustrated and distressed by the delays in achieving proper recognition, and we must help put this right. We are committed to putting the infected and affected blood community at the centre of every decision we make and every step we take to build our organisation to deliver compensation payments. IBCA employees will be public servants. If successful in this role you will be appointed directly into IBCA, on IBCA terms and conditions as a public servant. Successful applicants will join the Civil Service Pension Scheme. Please note that the mission of IBCA means that it is likely to be operational for a period of approximately 5 to 7 years. When IBCA's work begins to wind down, IBCA employees will receive support and practical guidance to find a new role, whether in the Civil Service, another Arms Length Body (ALB), or an external employer. Job description We are looking for a Lead Agile Delivery Manager to drive delivery of IBCA's service, helping teams with agile and lean ways of working and fostering a culture of continuous improvement. To be successful, you will collaborate effectively and have a passion for agile delivery. You will have the behaviours to inspire multiple Digital & Data cross-functional teams working in a fast paced complex environment. Recruitment, line management and development of agile delivery managers will also be part of this role. As Lead Agile Delivery Manager you will: Be an experienced agile practitioner with in-depth knowledge and experience of agile and lean tools and techniques, with an ability to lead, role model and coach delivery specialists. Deliver strong agile leadership of a complex scaled delivery with multiple stakeholders. Be accountable for orchestrating delivery, optimising workflows and implementing new processes and techniques needed to deliver successful outcomes at pace and at scale. Lead delivery in a complex and emergent environment, involving multiple teams and senior stakeholders, building momentum and managing multiple competing demands. Be able to build consensus and mediate between different teams to achieve successful outcomes. Communicate with clarity, to build influence and trust at all levels of the organisation, manage stakeholder expectations and facilitate discussions about high risk and complexity. Optimise delivery flow of teams, implement team structure changes and orchestrate efforts across teams to maintain and improve delivery momentum. You can manage the most complicated risks, issues and dependencies and act as an escalation point to unblock issues. Lead teams in the hands-on delivery of our end-to-end service. Person specification Essential Criteria Track record of delivering large scale digital services at pace in complex agile environments involving multiple delivery teams and stakeholders.
    Exemplary leadership skills with the ability to build and motivate high performing teams and influence diverse stakeholder groups, including experience of coaching and mentoring.
    Have a proactive approach to developing capability in the organisation.
    Create a culture of innovative, healthy, psychologically safe, sustainable teams.
    Strong communication and influencing skills, with experience of making impactful organisational change.
    Experience of procuring and managing external suppliers, driving performance and delivering valuable outcomes. Fortnightly travel to Newcastle office will be required for candidates based in Glasgow. Additional information: A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance. Licences Please note it is mandatory that fortnightly travel to Newcastle office will be required for candidates based in Glasgow.
    Please select no to mandatory licences if you are unable to meet the requirements of the role.

    Candidate who select Newcastle Please select yes when ask if you have the required licences. Read Less
  • Location Newcastle-upon-Tyne About the job Job summary The Infected Bl... Read More
    Location Newcastle-upon-Tyne About the job Job summary The Infected Blood Compensation Authority (IBCA) is a new arm's-length body set up, at unprecedented pace, to administer compensation to people whose lives have been impacted by the infected blood scandal. IBCA will ensure payment is made in recognition of the wrongs experienced by those who have been infected by HIV, Hepatitis B or C, as well as those who love and care for them. They have been frustrated and distressed by the delays in achieving proper recognition, and we must help put this right. We are committed to putting the infected and affected blood community at the centre of every decision we make and every step we take to build our organisation to deliver compensation payments. IBCA employees will be public servants. If successful in this role you will be appointed directly into IBCA, on IBCA terms and conditions as a public servant. Successful applicants will join the Civil Service Pension Scheme. Please note that the mission of IBCA means that it is likely to be operational for a period of approximately 5 to 7 years. When IBCA's work begins to wind down, IBCA employees will receive support and practical guidance to find a new role, whether in the Civil Service, another Arms Length Body (ALB), or an external employer. Job description As a Senior Agile Delivery Manager you will: Work with your teams to champion agile and lean ways of working and foster a culture of continuous improvement. Help your team collaborate effectively in a fast paced, transparent, multi-disciplined environment that is working at scale. Be core at breaking down barriers for your team, and both planning at a higher level and getting into the details to make things happen. Be an active member of the delivery community of practice sharing and learning with others Manage delivery in a complex and emergent environment, involving multiple teams and senior stakeholders, building momentum and managing multiple competing demands. Lead and motivate multi-disciplinary teams, helping them organise and plan their work, in order to deliver services that meet users' needs. Provide useful and accurate delivery metrics to facilitate continual improvement. Facilitate an inclusive team environment, where innovation and challenge are welcomed. Deliver to agreed goals and milestones by actively tackling risks / blockers, and escalating -where necessary. Develop, guide and coach the team, to continually improve effectiveness, efficiency and cohesion. Engage stakeholders - building strong relationships with people across teams in IBCA. Person specification The right person for this demanding role will have: Experience of digital delivery in an agile environment, with multidisciplinary teams, building momentum and managing multiple competing demands. Promoting a culture of psychological safety in teams, managing team dynamic; Have a proactive approach to learning and development of yourself and others; Experience of planning delivery of outcomes, coping with uncertainty and managing risks and dependencies across a number other teams Experience in the use of agile principles and approaches in a large, complex and fast paced environment Additional information: A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance. Read Less
  • Location Bristol, London, Manchester About the job Job summary The Gov... Read More
    Location Bristol, London, Manchester About the job Job summary The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government. Our priorities are to drive a modern digital government, by: joining up public sector services harnessing the power of AI for the public good strengthening and extending our digital and data public infrastructure elevating leadership and investing in talent funding for outcomes and procuring for growth and innovation committing to transparency and driving accountability We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK's geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government. We're part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol. The Government Digital Service is where talent translates into impact. From your first day, you'll be working with some of the world's most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale. Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation's highest-priority digital challenges, helping millions of people access services they need. Job description Join us for a newly created role where you'll be supported to drive your career forward across diverse workstreams.

    Working directly to enhance and shape the future of workforce and capability, you'll be supporting the development and implementation of new people and workforce policies, to help build a sustainable workforce across the crucial Digital, Data and Cyber professions. This broad HR generalist role offers exposure to the full range of people policy and workforce activity, including resourcing, workforce planning, reward and capability development. It's a chance to work alongside experienced HR professionals who'll support your learning and build skills across their core disciplines. You'll work closely with HR leaders, workforce teams and key stakeholders across government, contributing evidence based advice to support people and capability strategies, ensuring policies and practices are consistent, effective and aligned with organisational priorities. Person specification Workforce Planning and Capability
    Support the development, review and maintenance of people and workforce policies that contribute to organisational capability and performance.
    Contribute to workforce strategy activity, including identifying skills needs, workforce risks and future capability requirements.
    Assist with cross government workforce planning activity, ensuring people policies support delivery objectives and organisational resilience.
    Resourcing and Talent
    Support the development and application of resourcing policies and guidance covering recruitment, retention and internal mobility.
    Use workforce data and labour market information to inform improvements to resourcing approaches, processes and delivery models.
    Contribute to initiatives that promote diversity, inclusion and accessibility across recruitment and career pathways. Reward and Pay
    Support the development, implementation and maintenance of reward, pay and allowances policies in line with wider HR frameworks and governance requirements.
    Assist with pay benchmarking and reward analysis, translating findings into clear evidence to inform policy decisions and business cases.
    Provide advice and support to stakeholders on the application of pay and reward policies. Stakeholder Engagement
    Build effective working relationships with HR colleagues, workforce teams and policy stakeholders across government.
    Engage with central teams and delivery partners to support consistent application of people policies and workforce initiatives.
    Represent the team in working groups, forums and meetings as required, providing clear updates and contributions. Advice and Support
    Draft briefings, submissions, guidance and papers for senior leaders, ensuring content is clear, accurate and evidence based.
    Provide day to day advice and support to stakeholders on people and workforce policy matters.
    Support senior colleagues by coordinating information, analysis and responses across workstreams. Essential Criteria Experience in HR policy principles and how people policies support organisational performance.
    Knowledge and understanding of analysing complex workforce data to translate insights into clear policy recommendations.
    Proven ability to communicate complex ideas clearly and influence diverse internal and external stakeholders.
    Excellent written and verbal communication skills.
    Qualification: CIPD Level 5 or willing to obtain it within 24 months. Desirable Criteria Experience working in a large or complex organisations
    Awareness of the labour market landscape and workforce planning approaches. Read Less
  • Lead Software Engineer (EXT) - Office for National Statistics - G7  

    - Not Specified
    -
    Location The ONS operates a flexible hybrid working model across the U... Read More
    Location The ONS operates a flexible hybrid working model across the UK, with colleagues linked to one of our contractual locations working between office and remote throughout the week. The locations for this role are Newport and Titchfield (Fareham)

    All colleagues are required to work from their contractually allocated site for at least 40% of their working time.

    The induction process for the role will be conducted in person. About the job Job summary The Office for National Statistics (ONS) is looking for a Lead Software Engineer working in the cloud (GCP) to join our active community of technical professionals, within our Digital Service (DS) directorate. Digital Services (DS) delivers critical digital and technology capabilities for the whole organisation. Our purpose is to enable innovation at speed and scale to keep the ONS at the forefront of providing high quality data and analysis to inform the UK, improve lives and build the future. As a trusted partner, we work collaboratively to identify leading-edge technologies and ways of working to deliver technical and digital solutions that meet the needs of the ONS and wider government. You will be providing technical expertise and leadership for the Index Matching Service (IMS). IMS comprises of four matching services, Address, Classification, Business and Demographic and these services are at different stages of development. Working within the Digital Services Division you will thrive using agile methods and enjoy working openly and collaboratively with multi-disciplinary teams. This campaign is for external candidates who wish to be based at either our Newport or Titchfield site. Therefore, this campaign has been linked with the internal advert 456408 Lead Software Engineer. If you are an internal candidate to ONS please apply via the other campaign. The selection and interview process will be combined, so you do not need to apply to both campaigns. Job description This a key engineering role in a multidisciplinary agile delivery team who are supporting, building and enhancing the Index Matching Services on the Google cloud platform. You will play a pivotal role in the design and implementation of secure, innovative cloud solutions and work alongside a delivery manager, technical lead, software engineer, devsecops engineer and Business Analyst. You will set and use modern engineering standards and support the growth of emerging software engineers when needed. You will also provide advice, guidance and technical leadership as well as supporting your team in delivery implementation and problem solving. The Address Index Matching Service (AIMS) is an established service and is extensively used for the matching of addresses. Your initial focus will be supporting and enhancing AIMS including for the upcoming 2027 Census test where AIMS is critical for contact with respondents and backend processes. The other three services are in development using different technologies and AIMS itself will be re developed with similar technology after the Census 2027 test. Responsibilities Provide technical leadership, coaching, and mentoring the team, promoting knowledge sharing and adoption of good practice Proficient in a wide range of technical systems and involved in identifying appropriate security, technology and approaches, deciding when software should be written Design and building secure software to serve a variety of user needs and enhance existing software products to meet evolving user needs whilst coaching and developing junior engineers Sharing knowledge of tools and techniques; identifying and sharing good practices and collaborating to ensure knowledge sharing across the team and wider community Lead on identifying and implementing opportunities to optimise processes, and coaches team to deliver service improvements and enhanced capability Embedding Digital Applications and Software Engineering agreed key principles. Can break down complex technical tasks into sub-tasks and collaborates with the team and Delivery Managers to create an environment where the team can work effectively Contributes to the community Communicates with stakeholders on behalf of technical teams Person specification Essential Criteria: Programming and Build ( Expert) - Advises on the right way to apply standards and methods, ensuring compliance. Maintains technical responsibility for all the stages and iterations of a software development project. Provides technical advice to stakeholders and sets the team-based standards for programming tools and techniques. Leads code reviewing sessions and gives constructive feedback to others. Test Engineering (Practitioner) - Able to design, implement and execute a wide range of functional and non-functional testing techniques and to standardise their application across team. Able to make decisions on running types of, and environments for testing. Able to raise defects with the business and help prioritise them based on defect severity. Develops, extends and maintains reusable test frameworks and tooling; maintains and adapts CI/CD pipelines to ensure effective test integration and quality gates. Guides and coaches others to create and maintain comprehensive standards and create and maintain automated tests compliant with these standards, while researching future tools, methodologies and techniques. Service support (Expert) - Identifies, locates, and competently fixes faults. Able to investigate undocumented issues and develop fixes. Can triage issues and build stories for more involved issues, document processes and support colleagues. Demonstrates a breadth of understanding of service support and advise others on different methodologies and types of service support. Communicating between technical and non-technical (Expert) - Able to mediate and mend relationships, communicating with stakeholders at all levels, adopting the appropriate communication method. Able to manage stakeholder expectations and moderately difficult discussions about high risk and complex topics, even within constrained timescales. Able to speak on behalf of and represent the community to large audiences inside and/or outside of the organisation. Can break down complex technical tasks into sub-tasks and collaborates with the team and Delivery Managers to create an environment where the team can work effectively. Technical skills criteria The Index Matching Services are fully cloud-based services, built on Google Cloud Platform with the following technologies. Java Python/Flask ElasticSearch Scala GCP(Cloud functions, GKE, Serverless dataproc, Cloud SQL, Cloud Run etc) Terraform to specify all Infrastructure As Code CI/CD Pipelines(Github Actions/Cloud Build) We expect that you will have experience of using these technologies, accepting that experience of some might be more limited but you must be keen to learn all the technical stack above. Please ensure that your CV fully reflects those that you have used before. Your desire to learn and develop in a collaborative software environment will also be what we are looking for. Read Less
  • Software Developer - Driver and Vehicle Standards Agency - HEO  

    - Not Specified
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    Location Bristol, Swansea, Nottingham, Birmingham, Leeds, Yeading, New... Read More
    Location Bristol, Swansea, Nottingham, Birmingham, Leeds, Yeading, Newcastle, Oldham About the job Job summary This will be a key role in the design, build, support, implementation and improvement of digital services, products, and platforms across DVSA. You will work within a multi-disciplinary team using Agile delivery methodologies, delivering solutions that meet user needs. You will be committed to quality and will use quality software engineering techniques within the team, such as code review, design review, reusability of code, refactoring, automated testing, and use of standards Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King's birthday Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Find out more about what it's like working at Driver and Vehicle Standards Agency - Department for Transport Careers Job description Your responsibilities will include, but aren't limited to: Building digital services and software solutions to serve a variety of user's needs and complying with the Digital by Default service standard. Software development using Agile methodologies (particularly Scrum) as part of a dynamic team of other developers, testers, business analysts, product owners and scrum master's to deliver quality software solutions. Developing solutions that put the user and user experience first. Creating a culture of collaboration between development teams and business partners to establish and enable accelerated delivery models. Analysis, specification, design, development, testing and release of bespoke applications for use within DVSA using TypeScript, JavaScript/HTML/CSS Unit testing of developed code Working collaboratively while learning from and supporting other members of the Scrum team Supporting the creation of standardised documentation (test strategy/test scripts, technical release) For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process. Person specification Required experience: To be successful in this role you will need to have the following experience: Experience in application development using a recognised programming language ideally TypeScript/JavaScript CSS and HTML skills, agile methodologies, version control, and DevOps. Ability to quickly research and learn new programming tools and techniques and share knowledge with peers and juniors. Experience in system support and maintenance. Excellent analytical skills Ability to negotiate with and influence senior stakeholders effectively, articulating complex technical matters to non-technical stakeholders. Excellent written communication skills including reports and technical specifications. Experience of using testing to validate solutions. Read Less
  • Technical Architect - Government Digital Service - G7  

    - England
    -
    Location Bristol, London, Manchester About the job Job summary The Gov... Read More
    Location Bristol, London, Manchester About the job Job summary The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government. Our priorities are to drive a modern digital government, by: joining up public sector services harnessing the power of AI for the public good strengthening and extending our digital and data public infrastructure elevating leadership and investing in talent funding for outcomes and procuring for growth and innovation committing to transparency and driving accountability We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK's geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government. We're part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol. The Government Digital Service is where talent translates into impact. From your first day, you'll be working with some of the world's most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale. Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation's highest-priority digital challenges, helping millions of people access services they need We are responsible for: Facilitating and delivering the Cross-Government AI adoption at scale Defining the Principles and sharing Best Practice, baseline standards for responsible AI enablement at Scale Research and publish technical, deeper dives on AI enablement technologies and practices, such as AI Insights Operating models for AI deployment, assurance and Governance at scale Ensure widespread access to foundational AI tools Publish Digital, Data and Technology Strategy and Standards, like the Technology Code of Practice , the Service Standard and Open Standards Cross-government GDaD performance and assurance, including Spend Controls and AI Assurance Advisory GDaD Capability Development, including the GDaD pay framework The roles we are recruiting sit at the heart of this mission, focused on strengthening the UK public sector's ability to enable and scale our AI Adoption. Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation's highest-priority digital challenges, helping millions of people access services they need Job description The Technical Architects in the Public Sector AI Adoption unit in GDS exist to make building and buying AI technology easier in the UK Public Sector. In this role, you will work to set strategies, principles, and standards, and identify best practices, as well as supporting the adoption and embedding of these into the public sector, helping digital and data colleagues in these organisations deliver transformational change. You will be aligned to a Grade 6 Principal Technologist who will mentor and support you, as well as set you challenging tasks to further your team's objectives. As a Technical Architect, you will be supporting the AI Technology Enablement team to: undertake research, input into and shape a 10-year intent and strategy for the AI enablement, and support colleagues in gaining cross-government endorsement for this work with stakeholders to shape a government digital strategy geared towards harnessing AI for the public good, translating complex technical concepts into straightforward language to influence strategic decision-makers. This includes drafting strategy papers and best-practice guidance, and delivering presentations to senior stakeholders and ministers identify and or develop existing principles, standards and best practices and promote them, or form and lead a group of technologists from across the UK Public Sector to create these work with vendors to maximise their offer to the UK Public Sector, and with the Crown Commercial Service in commercial engagements with vendors build a network of peers across the UK Public Sector to regularly engage with promote your work through content written for the Knowledge hub, GOV.UK, speaking engagements and hosting community events help upskill others in GDS and DSIT in your specialist area The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Person specification This role requires: you should be excited about thinking long-term and helping deliver technology-related change, particularly within AI enablement and scaling AI you must have a technical background and be able to use this experience to make and guide architectural design decisions, build credibility with others, evaluate proposals and decide execution approaches characterised by risk and complexity you have strong written and verbal communication skills, and are able to translate complex concepts into straightforward language with ease to support wider organisational objectives you should have some experience working with technology suppliers you should be comfortable presenting to senior stakeholders, both technical (e.g. Principal GDaD professionals) and non-technical (including SCS and ministers) learning should be embedded in the way you approach your working week, and you should be keen to share your learning with those around you you should be at the top skill levels in your Digital & Data specialism, most likely from the Architecture, Data, or Software Development groups. you should hold, or be working towards, relevant industry certifications in AI as your technical specialism. 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  • Location Taunton About the job Job summary We're looking for an experi... Read More
    Location Taunton About the job Job summary We're looking for an experienced and forward thinking Senior Delivery Manager to help shape and mature our agile delivery capability at the UK Hydrographic Office. In this role, you'll lead one or more multidisciplinary teams, ensuring effective delivery, removing barriers, and embedding agile governance that empowers teams to succeed. You will be passionate about improving organisational delivery capability and guiding teams to achieve their best and you will be a confident leader, coach and collaborator. You'll also play a key part in helping UKHO drive delivery excellence, embed effective governance and and strengthen its organisational agility. At UKHO, flexible working is our default we trust our people to deliver outcomes. You'll benefit from excellent learning opportunities, a collaborative and inclusive culture, and a strong community of delivery professionals. Our work is guided by our core values: Together, Responsibility, Excellence, and Discovery. As a Senior Delivery Manager at the UKHO, you will play a key role in strengthening our delivery capability and enabling our teams to deliver high quality digital products and services. You'll champion effective governance, empower teams to work collaboratively, and drive continuous improvement across the organisation. Hybrid Working This job role can be worked on a hybrid basis, which is an informal, non-contractual and voluntary arrangement, working between the office in Taunton and remotely within the UK. Attendance in the office is required in accordance with business need. Part-time hours will be considered for this role (minimum 30 hours per week). Hybrid working This job role can be worked on a hybrid basis, which is an informal, non-contractual and voluntary arrangement, working between the office in Taunton and remotely within the UK. Attendance in the office is required in accordance with business need. Additional Information: Part-time hours will be considered (minimum of 30 per week) Job description Lead and support multiple delivery teams to deliver high value outcomes, ensuring alignment with business goals and organisational priorities. Establish and embed effective delivery governance that balances agile flexibility with accountability. Coach and mentor delivery teams and leaders to build maturity in enabling self organisation and sustainable delivery. Remove barriers to progress, manage risks and dependencies, and create the conditions for teams to thrive and maintain delivery momentum. Drive continuous improvement by analysing delivery performance, identifying areas for optimisation, and implementing improvements to ways of working. Contribute to the growth of UKHO's wider delivery community, sharing best practice and helping to evolve our organisational delivery capability. Conduct internal Digital Governance Framework (DGF)/ GDS assessments and coach teams through the assessment process. At present no line management responsibilities but may change in the future. Person specification Essential Skills and Experience: Strong leadership and coaching skills, with the ability to inspire, guide and develop teams to deliver high quality digital products and services. Deep understanding of agile delivery principles, practices, and governance with the ability to adapt frameworks pragmatically to suit organisational context and maturity. Proven experience leading complex digital deliveries across multi-disciplinary teams, ensuring effective collaboration and accountability. Skilled in improving delivery performance and organisational agility through continuous data driven insights, and the removal of systemic barriers. Excellent communication and stakeholder management skills, able to align diverse perspectives and maintain focus on shared outcomes. Experience in developing and embedding delivery governance at scale within an agile organisation. Active participation in agile or delivery management communities, sharing knowledge and best practice. Sound knowledge of modern digital delivery practices, including continuous integration, continuous deployment, and iterative delivery of value. Read Less
  • Senior IT Service Manager (Live Service) - Department for Work and Pensions - SEO  

    - England
    -
    Location This role may be located in one of the following locations; B... Read More
    Location This role may be located in one of the following locations; Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield.

    Please find further information on the Corporate hub locations here.

    Please note that for candidates requesting to work in Newcastle, the role will initially be based at Benton Park View. It will then move to 1 Pilgrim Place in Newcastle city centre by the end of 2027. About the job Job summary As a Senior IT Service Manager in DWP Digital, the role focuses on ensuring that major DWP Products and Services deliver reliable performance, strong user experience and value for money. Within the Digital Channels directorate, the post holder supports and leads Live Service activity for strategic services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. The role brings together service insight, operational performance data, supplier delivery and stakeholder needs to maintain stable and high quality services. Close collaboration with Digital teams, Business partners and external suppliers ensures that support is delivered to agreed performance targets in a timely and cost-effective way. Service level agreements and operational level agreements form the basis of this framework, helping to monitor performance and drive continual improvement. A focus on end to end service performance is central, with attention given to service quality, user outcomes and overall customer satisfaction. When complex issues arise, the role requires confident analysis and coordination across teams and suppliers to restore service quickly and prevent recurrence. Strong stakeholder relationships are essential, with clear advice given on service design, user impact and value delivered. Core service management duties include reporting, incident and ticket management, problem management and day to day oversight of services against agreed targets. These activities support the wider aim of improving service quality, ensuring value for money and enhancing the experience for users and citizens. You will join the DWP Digital IT Service Management community, benefiting from a supportive professional network and opportunities for continued personal and career development. Please note: You will be required to provide Major Incident support both during normal working hours and outside of hours as part of a rota that operates 24/7. Full training will be provided. Job description Manage and lead the performance of the Products/Services within their remit ensuring alignment to customer expectations and defined targets, and that relevant support functions remain responsive to customer needs. Responsible for leading day to day live service support for the operational running of Products and Services. Provides effective line management by setting clear objectives, supporting development and maintaining regular performance conversations. Acts as the main point of contact for colleagues and stakeholders, ensuring smooth communication and prompt resolution of issues. Oversee day to day activities of junior members of the team and delegate administrative tasks relating to Service Management processes and the wider team. Establish and manage a programme of continual service improvements across the wider support team, ensuring these are aligned to quality management, problem management and resolution profiles, risk management, security policies and procedures, etc. and the identified actions to maintain or improve levels of service are implemented. Ensure Products/Services are delivered to agreed processes and policies. Ensure new and changed Products/Services are sufficiently and safely supported into live service whilst meeting the expectations of customers and service management standards. Provide high quality initial support for all end users, understanding and trying to resolve user issues and queries. Understand user needs and make an initial assessment on the impact/urgency of requests and incidents. Ensure effective management of issues raised on all channels and handle the resulting incidents using agreed incident management processes, procedures and policies. Person specification See selection process for further details. If you would like to learn more about the role, please contact . Read Less
  • IT Service Design Manager - Department for Work and Pensions - SEO  

    - England
    -
    Location This role may be located in one of the following locations; B... Read More
    Location This role may be located in one of the following locations; Blackpool, Manchester or Newcastle.

    Please find further information on the Corporate hub locations here.

    Please note that for candidates requesting to work in Newcastle, the role will initially be based at Benton Park View. It will then move to 1 Pilgrim Place in Newcastle city centre by the end of 2027. About the job Job summary Passionate about Service Management, in particular ITIL Service Design? If so, this opportunity could be for you. Positioned within IT Operations, Service Operations Design and Transition work hand in hand to shape the Service Management characteristics of a service or product as a project navigates through delivery. As IT Service Design Manager, you will be experienced in service management and service operation with practical knowledge of service design. You will manage the Service Design "phase" of a new or existing service or product, co-ordinating events and resources ahead of a smooth handover into Service Transition. Service Operations Design is aligned to the ITIL Service Management framework. Therefore, as an IT Service Design Manager, you will work closely with stakeholders across design, architecture, IT Operations and beyond. Job description As IT Service Design Manager, you will: Provides experienced leadership in service management and service operation, using practical knowledge of service design to shape effective services and support continuous improvement. Manage the Service Design "phase" of a new or existing service or product, co-ordinating events and resources ahead of a smooth handover into Service Transition. Liaise with senior stakeholders both within the design community and service operations. Draw together complex and wide ranging data to develop clear, accurate and well evidenced service designs. Take pride in representing service operations and enjoy the challenge of promoting IT Service Design principles. Support in the development and implementation of unit policies, documentation and procedures, to ensure we re-use and optimise IT Service Design methodologies where applicable. Person specification When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below: Experience of working in Service Design to a high standard in a fast-paced environment. Experience of consulting regularly with stakeholders to provide analysis and recommendations. Understanding of ITIL framework with relevant qualifications. Demonstrate ability of working collaboratively across functions and building relationships. If you would like to learn more about the role, please contact . Read Less

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