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Government Digital Data
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  • Lead Services Manager - Office for Standards in Education, Children's Services and Skills - G7  

    - England
    -
    Location 23 Stephenson Street, Birmingham, 2 Rivergate, Bristol, Picca... Read More
    Location 23 Stephenson Street, Birmingham, 2 Rivergate, Bristol, Piccadilly Gate, Manchester or Loxley House, Nottingham About the job Job summary Are you ready to lead the strategic delivery of service management for one of the UK's most important public sector organisations? Ofsted is seeking a Lead Service Manager to join our Technology Services team and drive excellence across our Digital and Technology function. As the Lead Service Manager, you will: Oversee all service management processes, including Incident, Problem, Change, and Configuration Management. Lead a team of Service Delivery Managers and manage the Service Desk to ensure efficient, effective, and user-focused services. Champion best practices and continuous improvement to deliver reliable digital services that support Ofsted's mission. What we're looking for: Strong background in IT service management (ITIL or equivalent). Proven leadership experience in managing teams and service delivery. Passion for delivering high-quality digital services in a public sector environment. Join us and make a real impact on the reliability and quality of services that underpin Ofsted's work. This is a fantastic opportunity to further your experience in Ofsted's well-established team. The post holder will work with high-achieving professionals at all levels, surrounded by a friendly and supportive team. They will have access to amazing benefits, such as flexible working hours, the Civil Service Pension Scheme, and 32.5 days annual leave + 8 bank holidays. We offer a hybrid working model, so you may also choose to spend a proportion of time working from home. Job description Please refer to the job specification for further information. Person specification Please refer to the job specification for further information. Qualifications Recognised service management qualification for example ITIL (Essential)
    Degree or equivalent experience (Desirable) Behaviours We'll assess you against these behaviours during the selection process: Seeing the Big Picture Communicating and Influencing Leadership Managing a Quality Service Technical skills We'll assess you against these technical skills during the selection process: Experience leading and mentoring IT service teams, fostering a culture of collaboration and continuous improvement to deliver high-quality digital services. (Essential) Design, implementation and continual review of appropriate IT Service Management, preferably ITIL, processes. (Essential) Experience managing IT service outages and incidents, resolving issues with minimal customer impact, and applying lessons learned to improve future responses. (Essential) Experience of working successfully in blended supplier/internal service teams collectively working to a shared service outcome. (Essential) Read Less
  • Senior IT Service Manager - Government Digital Service - G7  

    - Lancashire
    -
    Location Manchester About the job Job summary The Government Digital S... Read More
    Location Manchester About the job Job summary The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government. Our priorities are to drive a modern digital government, by: joining up public sector services harnessing the power of AI for the public good strengthening and extending our digital and data public infrastructure elevating leadership and investing in talent funding for outcomes and procuring for growth and innovation committing to transparency and driving accountability We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK's geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government. We're part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol. The Government Digital Service is where talent translates into impact. From your first day, you'll be working with some of the world's most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale. Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation's highest-priority digital challenges, helping millions of people access services they need Job description As the Senior IT Service Manager for the One Login Service Management team, you will lead engagement with internal and external stakeholders to ensure the needs, risks and challenges of the government services using One Login are properly understood, prioritised and communicated. These services, known as relying parties because they rely on One Login to verify their users identities and provide access, often have different technical, operational and support requirements. Your role will ensure these are managed effectively so that each service receives the right level of assurance and support when using One Login. You will play a key role in shaping and maturing the service model for One Login as it continues to evolve. This means helping ensure a consistent, high quality experience for all government services onboarded to One Login. You will work closely with Product Managers, Supplier Relationship Managers, Service Transition Managers, Technical Architects, Operational Support Teams, Data Specialists and a wide range of stakeholders across government. As a senior member of the Service Management team, you will also help embed a strong service oriented culture, promote best practice and ensure that government services receive the service quality and user experience they need to successfully use One Login. As a Senior IT Service Manager you'll: be responsible for the day to day service management provided to live relying parties. These are government services that use One Login to confirm users identities and provide access. You will provide assurance to these services and act as the main link between One Login and the services that rely on it build and maintain strong relationships with key stakeholders across the relying party services, ensuring their needs and challenges are clearly understood and supported
    work with relying party teams to identify service improvements and any gaps in the relying party lifecycle, helping to improve how services are onboarded and supported
    proactively focus on continuous improvement of both your own work and the wider service. You will work with others to improve the user experience, simplify processes and increase the efficiency of One Login services act as a point of escalation for critical issues, providing senior level support to governance meetings, service forums and working groups
    lead or contribute to service reviews, audits, incident reviews and service improvement initiatives, ensuring lessons are understood and acted upon
    help shape and mature the overall service management model for One Login, working closely with the relying party service managers and the Lead IT Service Manager Person specification We're interested in people who: have a strong understanding of service lifecycle management, including onboarding, migrations, versioning, and deprecation are comfortable taking ownership and accountability for RP services across different stages of maturity and being proactive in searching for potential problems can negotiate with and influence stakeholders, and manage relationships effectively can build long term strategic relationships and communicate clearly with RPs and evaluate current strategies to ensure business requirements are being met and exceeded where possible demonstrate ability to oversee and improve operational processes at scale have experience acting as an escalation point for live service issues, with a calm and structured approach to incident management Read Less
  • Location Belfast, Birmingham, Bristol, Leicester, London, Normanton, W... Read More
    Location Belfast, Birmingham, Bristol, Leicester, London, Normanton, Warrington About the job Job summary The Service Integration and Management (SIAM) Team is part of Enterprise Services, which oversees the day-to-day operations of the National Crime Agency's IT estate. SIAM supports this function by assessing stakeholder requirements and ensuring the smooth transition of new and modified services in line with service level agreements (SLAs), while applying robust governance and control measures. We are seeking a motivated and enthusiastic individual to help drive the evolution of our service delivery. The successful candidate will identify innovative solutions to challenges and proactively pursue opportunities for service improvement. This role demands strong relationship management skills and the ability to collaborate effectively with key stakeholders and partners across the Agency. This position aligns with the Business Relationship Manager role within the Government Digital and Data (GDAD) Profession Capability Framework. Job description IT capabilities are essential to the NCA's mission to protect the public from serious and organised crime. The SIAM Team plays a critical role in ensuring the effective management and delivery of a wide range of operational IT services to NCA Officers and law enforcement partners across the UK. This is achieved through strong leadership and oversight of the entire service lifecycle, alongside rigorous assurance and management of the IT supply chain. Our goal is to ensure services are delivered in line with agreed service levels and tailored to meet the operational needs of our officers. To support this, we adopt a lifecycle approach to IT service management and continually invest in building a team of skilled, professional IT Service and Product Management practitioners. These experts work within a complex and dynamic IT estate that evolves to meet emerging challenges. Our technology must adapt to address the changing threats faced by the public and the NCA. To enable this, we are seeking high quality candidates who can drive innovation, identify solutions to complex problems and proactively deliver service improvements. In this role, you will work strategically across teams to ensure that digital and data investments deliver maximum value and support the NCA's vital mission. Duties and Responsibilities Governance and Control - Work flexibly across a growing and complex IT estate, applying appropriate levels of governance and control to ensure compliance and consistency. Knowledge Building and Performance Review - Collaborate with business areas to develop a deep understanding of service outcomes and performance requirements, enabling informed decision-making and continuous improvement. Managing a Quality Service - Partner with our supply chain and Service Integration and Management (SIAM) providers to deliver a seamless, high-quality service experience for end users. Assurance Management - Develop expertise in service and product management to support robust assurance processes and maintain the integrity of IT services. Stakeholder Collaboration - Engage and collaborate with technology teams and wider stakeholders to deliver exceptional services. Use a range of communication methods to build strong, effective relationships across a diverse stakeholder network. Effective Problem-Solving Skills - Apply critical thinking and problem-solving capabilities to identify opportunities for improvement and implement solutions that enhance service delivery. A Product-Centric Approach - Champion technical excellence, innovation, and continuous improvement to ensure services deliver maximum value and meet the highest standards for stakeholders. Person specification Stakeholder Relationship Management - You can effectively negotiate and influence stakeholders, building strong and lasting relationships. You are confident in influencing decisions, resolving challenging situations, and removing barriers to progress. You communicate clearly and consistently, fostering mutual understanding and alignment while prioritising user needs. Continual Service Improvement - You can identify opportunities for process optimisation and contribute to implementing solutions that enhance efficiency and service quality. Service Focus - You can interpret inputs and establish coherent frameworks that deliver consistent and effective outcomes. Business Analysis - You can investigate issues and opportunities within existing processes, working collaboratively with stakeholders to define objectives and recommend practical solutions that deliver measurable benefits. Strategic Thinking - You understand the strategic context of your work and can clearly articulate how activities align with organisational goals. You contribute to shaping strategy and policy development. User Focus - You can identify and engage with users and stakeholders to gather evidence of user needs, ensuring services are designed and delivered with the end user in mind. Essential Criteria Experience of working in an ITIL structured framework or experience of working in a SIAM environment - ITIL provides a structured framework for service management, whilst SIAM is a framework for managing multiple IT service providers. Our work is based around the ITIL Framework, and whilst an ITIL qualification is desirable, experience of working within ITIL or SIAM frameworks is essential to this role. This must be evidenced in your application. Behaviours We'll assess you against these behaviours during the selection process: Communicating and Influencing Technical skills We'll assess you against these technical skills during the selection process: Continual Service Improvement - The ability to proactively identify opportunities for process optimisation and contribute to the design and implementation of effective solutions that enhance service quality and efficiency. Strategic Thinking - The ability to operate effectively within a strategic context, clearly articulate how activities align with organisational goals, and actively contribute to the development and refinement of strategies and policies. Service Focus - The ability to translate inputs into structured, practical frameworks that deliver consistent, high-quality services and meet organisational objectives. User Focus - The ability to identify, engage and collaborate with users and stakeholders to gather robust evidence of user needs, ensuring services are designed and delivered to meet those needs effectively. Read Less
  • Test Assurance Analyst - National Crime Agency - HEO  

    - Not Specified
    Location Belfast, Birmingham, Bristol, Leicester, London, Normanton, W... Read More
    Location Belfast, Birmingham, Bristol, Leicester, London, Normanton, Warrington About the job Job summary The National Crime Agency require a strong test assurance function to ensure alignment of testing standards and practices across all deliveries within the NCA. The Test Assurance Analyst will assure any testing conducted across the agency, ensuring alignment to the test policy and strategy. This is to ensure NCA systems are fit for purpose and ready for use by officers protecting the public from serious and organised crime. Job description The Test Assurance Analyst will support the Test Assurance Manager in providing independent oversight and assurance of testing activities across a portfolio of projects and programmes. The role will ensure that suppliers and internal delivery teams adhere to agreed testing standards, governance, and quality expectations. The role requires a flexible and pragmatic approach to assurance, balancing risk, quality, and delivery needs. The successful candidate will need to demonstrate experience in test management, test assurance, or quality governance across various delivery environments. Whilst this opportunity is advertised as available for part time workers, please note that the role requires a minimum of 30 hours per week (specific hours negotiable Monday-Friday). This role is available on a permanent basis. However, qualifying candidates may opt for a 2-year loan or secondment if preferred. This post aligns with Quality Assurance Test Analyst within the Government Digital and Data (GDAD) capability framework. Duties & Responsibilities Provide Assurance & Oversight - Provide independent assurance on the adequacy, completeness, and quality of test strategies, plans, approaches, and evidence across internal and supplier-led projects. Risk Management - Identify gaps, risks, and issues in testing and escalate them with recommendations for resolution. Stakeholder Management - Maintain effective working relationships with project teams, suppliers, business stakeholders, and assurance colleagues. Assess supplier and internal test deliverables for compliance, quality, and risk coverage. Continuous Improvement - Contribute to lessons learned and continuous improvement in test assurance practices. Monitor Test Compliance - Monitor adherence to agency and programme test policies, standards, and assurance frameworks. Person specification Test Assurance or Test Management experience - Experience in test management, test assurance, or quality governance across complex, multi-supplier delivery environments. Ability to review and critique test documentation and evidence objectively. Knowledge of testing methodologies - Understanding of software testing methodologies (Agile, Waterfall, Hybrid) and quality management principles. Stakeholder management - Excellent communication, stakeholder management, and influencing skills, including the ability to challenge constructively. Pragmatism - Pragmatic and flexible approach, able to adapt to differing levels of delivery maturity and assurance capability. Analytical - Analytical and detail-oriented, with a focus on risk and quality. Team Work - Works effectively with others to focus on and achieve joint outcomes, rather than individual goals. Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Communicating and Influencing Working Together Read Less
  • Senior Project Manager - FCDO - G7  

    - Buckinghamshire
    -
    Location Hanslope, South East England, MK19 7BH About the job Job summ... Read More
    Location Hanslope, South East England, MK19 7BH About the job Job summary At FCDO Services we protect the UK's interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters. Job description Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it's creating bespoke, secure software, offering programme and application support or moving an entire embassy's servers to a Cloud platform. No matter the task, they are on hand to support. Now, you've got the opportunity to join them. Providing innovation to government partners Delivering best-in-class solutions Working at the cutting-edge of technology It all matters Manage and deliver a wide range of vital government security projects When you join us in this significant senior role you'll take personal ownership of the delivery of a range of exciting digital, data and technology projects that underpin secure government operations. Working with colleagues in the FCDO, National Security and Defence, you'll be responsible for writing business cases, translating requirements and realising benefits while keeping a close eye on costs, quality and time constraints. We'll also expect you to identify opportunities to develop new and repeat business while embedding rigorous project risk and change management processes. Ready to build and maintain strong relationships with other senior leaders, technical teams, government partners and other important stakeholders, you'll be committed to ensuring compliance with our Programme Operating Framework, and make a major contribution to business cases, assurance reviews and reporting. Additional tasks will include championing user needs, accessibility and service design principles throughout the lifecycle of each project, leading the preparation for GDS assessments on internal governance boards, and collaborating with researchers, designers and technical architects to ensure services are secure, scalable and effective. Use all your project management skills as you help to defend the nation's interests To be a success in this vital role you'll be a natural leader, motivating communicator and inspirational team player, with plenty of experience of working at pace in a matrix organisation of similar complexity to ours. Capable of managing and appraising the performance of project management team members, and creating a positive working environment that encourages the reduction of delivery costs, you should possess the skills to manage large budgets and risks. It's also important that you have a strong understanding of Government functional standards relating to project delivery, Secure by Design principles and Agile delivery methodologies. When it comes to qualifications we'll look for APM PMQ, PRINCE2, Agile Project Management or equivalent certification, and familiarity with project tools such as MS Project. Experience of working in FCDO Services or a similar secure government organisation would be desirable, as would hands-on knowledge of resource management, development and allocation processes. In addition, it would be an advantage if you have an understanding of our organisation's financial and commercial processes, and experience of delivering digital or technical projects in secure or government environments. Discover the support you need to grow your career further But we're always looking to improve - just like you. That's why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you'll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. Want to see your future team's work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at virtual-embassy.fcdoservicescareers.co.uk Every single colleague must be security cleared before joining us. If you're successful in your application, we'll ask you to undergo our vetting process to achieve Security Check (SC) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/ To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk It takes a diverse team to protect a diverse world The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you're welcome and valued. It's what makes us a Disability Confident employer. And why we're recognised as a 'Carer Confident' workplace. And it's how you know you're joining an inspiring, inclusive organisation. Candidates who are judged to be close to meeting the criteria may be considered for other positions in FCDO Services which may be at a lower grade, but have a potential skills match Person specification We are looking for people with: APM PMQ, PRINCE2, Agile Project Management, or equivalent certification. . Strong understanding of Government Functional Standards in project delivery; Secure by Design principles and agile delivery methodologies. Proven ability to manage large budgets, risks, and multi-disciplinary teams. Excellent communication and stakeholder management skills, including experience working with senior leadership. Familiarity with project tools such as MS Project or equivalent Qualifications APM PMQ, PRINCE2, Agile Project Management, or equivalent certification. Behaviours We'll assess you against these behaviours during the selection process: Managing a Quality Service Making Effective Decisions Technical skills We'll assess you against these technical skills during the selection process: Commercial Awareness APM PMQ, PRINCE2, Agile Project Management, or equivalent certification. Proven ability to manage large budgets, risks, and multi-disciplinary teams. Excellent communication and stakeholder management skills, including experience working with senior leadership Familiarity with project tools such as MS Project or equivalent We only ask for evidence of these technical skills on your application form: APM PMQ, PRINCE2, Agile Project Management, or equivalent certification. Proven ability to manage large budgets, risks, and multi-disciplinary teams. Excellent communication and stakeholder management skills, including experience working with senior leadership Familiarity with project tools such as MS Project or equivalent Read Less

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