Blue Light Card. Individually great, together unstoppable The Role and the Team There’s never been a better time to join the team at Blue Light Card. We continue to grow rapidly in the UK and have launched in Australia, and as a result, we have several opportunities for experienced Senior Engineers to join our technology department. You’ll collaborate within a cross functional development team made up of Engineers, Product Managers, Designers and QA professionals. The team operates with a philosophy of complete ownership over their domains, fostering a collaborative environment that encourages innovation and excellence. We do the right thing, challenge the status quo, deliver on our promises, bring out the best in each other and treat others how we wish to be treated. If this resonates with you then we encourage you to apply to join our team at Blue Light Card and contribute to our mission. What You’ll Do
Drive improvements through experimentation and A/B testing to ensure our application remains technologically relevant Take full ownership of your domain, contributing your expertise to foster a collaborative and innovative team culture Task delivery and solution design for mid-sized features and engineering problems, consistently questioning choices to actively contribute to continuous delivery and improvement Proactively share the benefits of your experience with the team, nurturing them and acting as a mentor to junior engineers Actively demonstrate resourcefulness and problem-solving skills Contribute to the establishment and maintenance of a continuous delivery pipeline, ensuring efficient and reliable software delivery What You’ll Bring Extensive experience in our modern technology stack which includes React, Node.js and Typescript Experience with the AWS services such as Amazon Cognito, DynamoDB Lambda, S3, Eventbridge, AppSync, API Gateway and SQS Experience using Serverless stack to build and deploy serverless applications into AWS cloud Exceptional communication skills within the team and across technical and non-technical stakeholders A passion for mentoring junior engineer, sharing knowledge, and cultivating a collaborative learning environment Flexible and adaptable problem-solving skills, capable of adjusting strategies in response to changing priorities and evolving business needs Proactive approach to seeking opportunities for process improvement, leveraging feedback loops to enhance team efficiency and project outcomes Ability to thrive in complex and ambiguous situations, navigating uncertainties and turning challenges into opportunities Our Culture Our members, partners and colleagues are at the heart of everything we do. Our colleagues are integral to helping create the unique experience we deliver, so we’re genuinely committed to creating a place where our team love to work, and people want to join. We work as a team and try to have a bit of fun while we do it, and we recognise the importance of culture and the positive impact it can have on performance for you, the team, our organisation and our members. We believe in attracting the best talent no matter where you are. We promote hybrid working, but we value in-person collaboration so encourage time in our offices. How regular and in which office location depends on the role and team. We don\\\'t offer remote-only roles. We\\\'re also officially recognised as a Top 100 Great Place To Work UK, one of the UK\\\'s Best Workplaces for Wellbeing, Top 100 Best Workplaces for Women and recognised as investors in wellbeing by Investors in People. What We Offer Hybrid working 25 days plus public holidays, buy and sell and an additional day off for your birthday A company bonus scheme Great social events e.g., Christmas party, family fun day, summer party, sports matches Learning and development opportunities Group auto-enrolment pension plan Enhanced maternity, paternity, sick pay Company funded private medical insurance Healthcare cashback plan Employee assistance programme (including mental health support) Modern office space with onsite gym including access to free HIIT & stretch classes, games area, chill-out areas, book club, and more, when you visit our HQ in Cossington
Remote Status: hybridLocation 1 Charnwood Edge Business ParkCossingtonLeicesterLE7 4UZUnited KingdomLocation 2 *(if applicable) 24-28 Bloomsbury WayLondonLondonWC1A 2SNUnited Kingdom
Blue Light Card. Individually great, together unstoppable The Role and the Team We have an exciting opportunity for an experienced Customer Operations Manager to join our Member Services team, managing a team of advisors to provide the best experience for our members, whilst delivering projects on training, incident management or building processes that scale. We do the right thing, challenge the status quo, deliver on our promises, bring out the best in each other and treat others how we wish to be treated. If this resonates with you then we encourage you to apply to join our team at Blue Light Card and contribute to our mission. What You’ll Do Motivate and nurture a high-performing team of advisors, helping them to achieve their performance and development targets through coaching and support Instil a customer-centric culture, keeping the team focussed on helping our members quickly and completely Ensure our members are happy and satisfied, handling the most difficult queries directly, then building team knowledge around complex issues Review and redesign processes alongside the member success function, to improve service and efficiently handle all contact, using data to identify trends, understand performance gaps, and drive operational improvements Manage all business changes within the team Develop and manage strategic partnerships internally and with external third parties What You’ll Bring Contact centre or high-volume inbound experience, with an excellent understanding of customer service fundamentals and best practices, ensuring a high standard of service Emotional intelligence and prior people management experience to effectively lead, support, and manage a team of advisors Expertise in complaints or fraud/disputes, with strong problem-solving and critical thinking skills, to navigate complex challenges Proven experience in end-to-end project delivery, guiding teams through periods of change Excellent leadership, communication, and interpersonal skills to guide and motivate a team Strong analytical skills and a data-informed approach to identify trends, gaps, and opportunities for improvement Experience using Zendesk would be preferable Our Culture Our members, partners and colleagues are at the heart of everything we do. Our colleagues are integral to helping create the unique experience we deliver, so we’re genuinely committed to creating a place where our team love to work, and people want to join. We work as a team and try to have a bit of fun while we do it, and we recognise the importance of culture and the positive impact it can have on performance for you, the team, our organisation and our members. We believe in attracting the best talent no matter where you are. We promote hybrid working, but we value in-person collaboration so encourage time in our offices. How regular and in which office location depends on the role and team. We don\\\'t offer remote-only roles. We\\\'re also recognised as a Top 100 Great Place To Work UK, one of the UK\\\'s Best Workplaces for Wellbeing, Top 100 Best Workplaces for Women and recognised as investors in wellbeing by Investors in People. What We Offer Hybrid working and flexible hours Free parking and EV charging onsite 25 days plus public holidays, buy and sell and an additional day off for your birthday A company bonus scheme Great social events e.g., Christmas party, family fun day, summer party, sports matches Relaxed dress code and modern office space (games area, chill-out areas, book club, free coffee/tea/soft drinks/snacks) Onsite gym (including access to free HIIT & stretch classes) Learning and development opportunities Group auto-enrolment pension plan Enhanced maternity, paternity, sick pay Company funded private medical insurance Healthcare cashback plan Employee assistance programme (including mental health support) 35 hour working week #LI-Hybrid Remote Status: hybridLocation 1 Charnwood Edge Business ParkCossingtonLeicesterLE7 4UZUnited KingdomLocation 2 *(if applicable)
