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Blue Light Card
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  • Partner Performance Manager - hybrid  

    - Leicester
    Blue Light Card. Individually great, together unstoppable The Role and... Read More
    Blue Light Card. Individually great, together unstoppable The Role and the Team The Partnerships Team at Blue Light Card is going through an exciting period of growth, and this role is right at the heart of it. We're building something exciting - a dedicated function focused on long-tail partner management at scale. You'll own a large portfolio of partners and be responsible for growing commercial performance across it. You'll set your own strategy, use data to decide where your time goes, and run targeted commercial initiatives to move partners up the value curve. This is a role for someone who gets energised by working at volume and finding patterns in data. If you're at your best when you're prioritising smartly across a large book, building scalable approaches, and driving commercial outcomes without being told where to look - this is the right environment for you. What You'll Do Own the commercial performance of your portfolio, with revenue and retail media growth as your primary measures of success Develop and continually evolve a category strategy using performance data, consumer insight, and market trends Segment partners into opportunity buckets and determine the right commercial approach for each group Use data to prioritise where your time has the greatest impact, balancing direct outreach with scalable initiatives across your wider portfolio Identify opportunities to improve offer strength, commission rates, retail media investment, tracking, omnichannel capability, and partner engagement Lead targeted commercial initiatives - for example, driving commission improvements across groups of partners, identifying brands with no retail media spend, or re-engaging partners with inconsistent investment Work closely with the B2B and RevOps teams to produce regular, relevant partner comms Take ownership of inbound new business opportunities in your area, from identification to close, and pass any leads outside your focus to the right colleague What You'll Bring Comfortable working with data to prioritise and make decisions - you can look at a spreadsheet and spot the opportunity Strong outreach and communication skills - you're confident managing high-volume contact across a large portfolio Experience in long-tail, performance, or affiliate account management, or a transferable background in CRM, email marketing, or data analysis moving into commercial Familiarity with CRM and data analysis tools. Prior use of HubSpot or similar is a bonus, but not essential An organised, methodical approach - you manage competing priorities well and adapt your strategy as results and conditions evolve Collaborative by nature - you'll be working closely with the new B2B Manager to build automated partner communications from the ground up Our Culture Our mission is simple: make heroes happy. Our members are real-life heroes who keep us all safe, cared for, and thriving. It's what gets us up in the morning, what makes us want to think bigger, and create something that truly matters. We don't just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special. We promote hybrid working and value in-person collaboration, so encourage time in our offices - either the HQ in Leicestershire or our London, Holborn office. The frequency and office location will vary depending on the role and team. We aim to be flexible, but we aren't able to offer fully remote working. Blue Light Card is an equal opportunities employer. We're committed to building a diverse and inclusive team where different perspectives and experiences help us grow, innovate, and better reflect the communities we serve. We make recruiting decisions based on your experience and skills. In the event of a high number of applications, we'll prioritise candidates who meet both the essential and desirable criteria for the role. What We Offer 25 days annual leave plus public holidays and an additional day off for your birthday A Moments that Matter day - one extra day of leave each year to use for something that matters to you Buy and sell holiday scheme of up to 5 days A volunteering/fundraising day - one paid day each year to give something back to the community Annual company bonus scheme - linked to both company and individual performance Your own Blue Light Card and exclusive access to thousands of discounts Personal growth fund of 450 per year to invest in your development Private Medical Insurance that includes cover for pre-existing conditions Auto-enrolment pension scheme via salary sacrifice, with 100% of employer NI savings reinvested into your pension Enhanced Maternity, Partner, Adoption and Shared Parental Leave Healthcare cash-back plan Colleague Assistance Programme - 24/7 confidential support whenever you need it Hybrid working and flexible hours EV charging and free parking onsite at HQ Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks and well stocked snack drawers!) On-site gym including free HIIT and stretch classes at HQ Remote Status: hybrid Location 1 Charnwood Edge Business ParkCossingtonLeicesterLE7 4UZUnited Kingdom Location 2 *(if applicable) Read Less
  • Engineering Manager - hybrid  

    - Greater London
    Blue Light Card. Individually great, together unstoppable The Role and... Read More
    Blue Light Card. Individually great, together unstoppable The Role and the Team Theres never been a better time to join the team at Blue Light Card. Blue Light Card is expanding rapidly in the UK and Australia, and we have anexciting opportunity for an experienced Engineering Manager to join our Technology department. Youll have experience working as an engineering manager in a high-performing, product-led agile organisation with multiple teams. Youll lead one of our engineering teams, and be responsible for championing agile practices, delivering high-quality solutions, and managing technical operations, to ensure your team achieves the best outcomes for our members. What Youll Do Guide and motivate a high-performing team, fostering collaboration, accountability, and integrity through coaching and support Work together with Product and Design to plan and deliver work. Youll get involved in sprint planning, retrospectives, and solving incidents, ensuring issues are addressed quickly Ensure Operational Excellence by monitoring production components with Platform Engineering and addressing issues fast, ensuring non-functional requirements are met Implement and champion agile methodologies and best practices by supporting the scaling of these practices across Engineering, Product, and Design Foster a quality-first mindset within the team, ensuring everyone follows agreed-upon standards Support technical design solutions that meet requirements and align with architectural standards providing technical coaching and encouraging innovative ways of working Engage with stakeholders to ensure your teams voice is heard and aligned with business interests, maintaining a humble and positive attitude Ensure the team understands and works towards business goals, fostering a shared sense of purpose and dedication, while being flexible and ready to tackle various tasks each day What Youll Bring Experience as an Engineering Manager with a robust track record of successfully leading teams of at least four individuals Substantial experience in regular one-on-one meetings, providing coaching, delivering constructive feedback, and prioritising the well-being and development of team members to ensure they feel valued and supported Extensive experience with agile methodologies to oversee practices and ceremonies, ensuring the team delivers high-quality work while managing ongoing tasks smoothly Proven ability to deliver high-quality scalable technical solutions, with an emphasis on best practices and innovative approaches utilising AWS and TypeScript Ability to take charge of the team's work in progress, keeping tasks on track and addressing issues promptly working in collaboration with Platform Engineering to maintain smooth operations Experience in helping the team understand and work towards business goals, fostering a shared sense of purpose and dedication and flexible to tackle various tasks each day, adapting to a changing work environment Experience in guiding the team to develop and implement technical solutions that meet all requirements, ensuring alignment with architectural standards and contributing to the technical roadmap Our Culture Our members, partners and colleagues are at the heart of everything we do. Our colleagues are integral to helping create the unique experience we deliver, so were genuinely committed to creating a place where our team love to work, and people want to join. We work as a team and try to have a bit of fun while we do it, and we recognise the importance of culture and the positive impact it can have on performance for you, the team, our organisation and our members. We believe in attracting the best talent no matter where you are.We promote hybrid working, but we value in-person collaboration so encourage time in our offices. How regular and in which office location depends on the role and team. We don't offer remote-only roles. We're also officially recognised as a Top 100 Great Place To Work UK, one of the UK's Best Workplaces for Wellbeing, Top 100 Best Workplaces for Women and recognised as investors in wellbeing by Investors in People. What We Offer Hybrid working and flexible hours Free parking and EV charging onsite 25 days plus public holidays, buy and sell and an additional day off for your birthday A company bonus scheme Great social events e.g., Christmas party, family fun day, summer party, sports matches Relaxed dress code and modern office space (games area, chill-out areas, bookclub, free coffee/tea/soft drinks/snacks) Onsite gym (including access to free HIIT Read Less
  • Staff Engineer - hybrid  

    - Leicestershire
    Staff Engineer Blue Light Card. Individually great, together unstoppab... Read More
    Staff Engineer Blue Light Card. Individually great, together unstoppable The Role and the Team At Blue Light Card, we're looking for a Staff Engineer to join our growing Engineering function and help shape the future of our technology estate. This is a senior individual contributor role operating alongside Engineering Managers, providing technical leadership across multiple squads without people-management responsibilities. You'll play a critical role in helping teams deliver value faster, make better architectural decisions, improve engineering standards, and ensure our technology investment supports our wider business goals. You'll work closely with Engineering Managers, Product Managers and Engineers to define the "how" behind our roadmap, balancing delivery, quality, scalability and cost. Success in this role is not measured by the amount of code you write, but by the outcomes you enable across teams, the technical direction you influence, and your ability to help others deliver at their best. This is an exciting opportunity for someone who enjoys solving complex technical challenges, influencing technical strategy, and helping engineering teams scale in a fast-paced, product-led environment. What You'll Do Provide technical leadership across multiple squads, helping teams deliver high-quality solutions aligned to business goals. Own and drive cross-team technical initiatives, ensuring accountability for outcomes rather than just outputs. Lead system design and architectural decisions, balancing scalability, reliability, maintainability and cost. Partner with Product Managers and Engineering Managers to shape pragmatic technical solutions that maximise value. Contribute hands-on through solution design, coding, code reviews, planning and technical problem-solving. Improve engineering quality, developer experience, observability and operational excellence across teams. Coach and mentor engineers, helping raise technical capability and establish best practices. Champion modern engineering approaches, including AI-assisted development, reusable patterns and continuous improvement. What You'll Bring Experience operating as a Staff Engineer, Principal Engineer, Lead Engineer or similar senior technical leadership role. Strong system design and software architecture expertise within modern cloud-native environments. Deep knowledge of AWS and experience designing, building and operating scalable production systems. Proven ability to lead technical initiatives across multiple teams, products or business domains. Excellent judgement with a track record of making pragmatic technical and commercial trade-offs. Experience improving engineering standards, reliability and technical quality without slowing delivery. Strong communication, stakeholder management and influencing skills, with the ability to build trusted partnerships. A collaborative, outcome-focused mindset with a passion for mentoring engineers and enabling team success. Our Culture Our mission is simple make heroes happy. Our members are the real-life heroes who keep us all safe, cared for, and thriving. It's what gets us up in the morning and pushes us to go further, think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service. We don't just follow the usual path we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special. We're committed to building a diverse and inclusive team where everyone feels they belong. Different perspectives and experiences help us grow, innovate, and better reflect the communities we serve. We promote hybrid working and value in-person collaboration, encouraging time in our offices at either our HQ in Leicestershire or our Holborn office in London. What We Offer Hybrid working and flexible hours 35-hour working week Free parking and EV charging onsite at HQ 25 days annual leave plus an additional day off for your birthday, and a buy and sell holiday scheme of up to 5 days Company bonus scheme Your own Blue Light Card and exclusive access to thousands of discounts Great social events, including summer and festive parties Regular company-wide recognition events Relaxed dress code and modern office space Onsite gym at HQ Strong learning and development culture Group auto-enrolment pension plan Enhanced parental leave and absence leave Company-funded private medical insurance Healthcare cashback plan Employee assistance programme and mental health support #LI-Hybrid Remote Status: hybrid Location 1 Charnwood Edge Business ParkCossingtonLeicesterLE7 4UZUnited Kingdom Location 2 *(if applicable) 24-28 Bloomsbury WayLondonLondonWC1A 2SNUnited Kingdom Read Less
  • CX Systems Manager - hybrid  

    - East Midlands
    Blue Light Card. Individually great, together unstoppable The Role and... Read More
    Blue Light Card. Individually great, together unstoppable The Role and the Team Blue Light Card's Member Operations team is investing in smarter systems and automation to better support our members. This role joins at a pivotal time, helping shape how the team builds, manages and optimises the systems behind every member interaction. As the Systems Read Less
  • Engineering Manager - hybrid  

    - Greater London
    Blue Light Card. Individually great, together unstoppable The Role and... Read More
    Blue Light Card. Individually great, together unstoppable The Role and the Team Theres never been a better time to join the team at Blue Light Card. Blue Light Card is expanding rapidly in the UK and Australia, and we have anexciting opportunity for an experienced Engineering Manager to join our Technology department. Youll have experience working as an engineering manager in a high-performing, product-led agile organisation with multiple teams. Youll lead one of our engineering teams, and be responsible for championing agile practices, delivering high-quality solutions, and managing technical operations, to ensure your team achieves the best outcomes for our members. What Youll Do Guide and motivate a high-performing team, fostering collaboration, accountability, and integrity through coaching and support Work together with Product and Design to plan and deliver work. Youll get involved in sprint planning, retrospectives, and solving incidents, ensuring issues are addressed quickly Ensure Operational Excellence by monitoring production components with Platform Engineering and addressing issues fast, ensuring non-functional requirements are met Implement and champion agile methodologies and best practices by supporting the scaling of these practices across Engineering, Product, and Design Foster a quality-first mindset within the team, ensuring everyone follows agreed-upon standards Support technical design solutions that meet requirements and align with architectural standards providing technical coaching and encouraging innovative ways of working Engage with stakeholders to ensure your teams voice is heard and aligned with business interests, maintaining a humble and positive attitude Ensure the team understands and works towards business goals, fostering a shared sense of purpose and dedication, while being flexible and ready to tackle various tasks each day What Youll Bring Experience as an Engineering Manager with a robust track record of successfully leading teams of at least four individuals Substantial experience in regular one-on-one meetings, providing coaching, delivering constructive feedback, and prioritising the well-being and development of team members to ensure they feel valued and supported Extensive experience with agile methodologies to oversee practices and ceremonies, ensuring the team delivers high-quality work while managing ongoing tasks smoothly Proven ability to deliver high-quality scalable technical solutions, with an emphasis on best practices and innovative approaches utilising AWS and TypeScript Ability to take charge of the team's work in progress, keeping tasks on track and addressing issues promptly working in collaboration with Platform Engineering to maintain smooth operations Experience in helping the team understand and work towards business goals, fostering a shared sense of purpose and dedication and flexible to tackle various tasks each day, adapting to a changing work environment Experience in guiding the team to develop and implement technical solutions that meet all requirements, ensuring alignment with architectural standards and contributing to the technical roadmap Our Culture Our members, partners and colleagues are at the heart of everything we do. Our colleagues are integral to helping create the unique experience we deliver, so were genuinely committed to creating a place where our team love to work, and people want to join. We work as a team and try to have a bit of fun while we do it, and we recognise the importance of culture and the positive impact it can have on performance for you, the team, our organisation and our members. We believe in attracting the best talent no matter where you are.We promote hybrid working, but we value in-person collaboration so encourage time in our offices. How regular and in which office location depends on the role and team. We don't offer remote-only roles. We're also officially recognised as a Top 100 Great Place To Work UK, one of the UK's Best Workplaces for Wellbeing, Top 100 Best Workplaces for Women and recognised as investors in wellbeing by Investors in People. What We Offer Hybrid working and flexible hours Free parking and EV charging onsite 25 days plus public holidays, buy and sell and an additional day off for your birthday A company bonus scheme Great social events e.g., Christmas party, family fun day, summer party, sports matches Relaxed dress code and modern office space (games area, chill-out areas, bookclub, free coffee/tea/soft drinks/snacks) Onsite gym (including access to free HIIT Read Less
  • Partner Performance Manager - hybrid  

    - Leicestershire
    Blue Light Card. Individually great, together unstoppable The Role and... Read More
    Blue Light Card. Individually great, together unstoppable The Role and the Team The Partnerships Team at Blue Light Card is going through an exciting period of growth, and this role is right at the heart of it. We're building something exciting - a dedicated function focused on long-tail partner management at scale. You'll own a large portfolio of partners and be responsible for growing commercial performance across it. You'll set your own strategy, use data to decide where your time goes, and run targeted commercial initiatives to move partners up the value curve. This is a role for someone who gets energised by working at volume and finding patterns in data. If you're at your best when you're prioritising smartly across a large book, building scalable approaches, and driving commercial outcomes without being told where to look - this is the right environment for you. What You'll Do Own the commercial performance of your portfolio, with revenue and retail media growth as your primary measures of success Develop and continually evolve a category strategy using performance data, consumer insight, and market trends Segment partners into opportunity buckets and determine the right commercial approach for each group Use data to prioritise where your time has the greatest impact, balancing direct outreach with scalable initiatives across your wider portfolio Identify opportunities to improve offer strength, commission rates, retail media investment, tracking, omnichannel capability, and partner engagement Lead targeted commercial initiatives - for example, driving commission improvements across groups of partners, identifying brands with no retail media spend, or re-engaging partners with inconsistent investment Work closely with the B2B and RevOps teams to produce regular, relevant partner comms Take ownership of inbound new business opportunities in your area, from identification to close, and pass any leads outside your focus to the right colleague What You'll Bring Comfortable working with data to prioritise and make decisions - you can look at a spreadsheet and spot the opportunity Strong outreach and communication skills - you're confident managing high-volume contact across a large portfolio Experience in long-tail, performance, or affiliate account management, or a transferable background in CRM, email marketing, or data analysis moving into commercial Familiarity with CRM and data analysis tools. Prior use of HubSpot or similar is a bonus, but not essential An organised, methodical approach - you manage competing priorities well and adapt your strategy as results and conditions evolve Collaborative by nature - you'll be working closely with the new B2B Manager to build automated partner communications from the ground up Our Culture Our mission is simple: make heroes happy. Our members are real-life heroes who keep us all safe, cared for, and thriving. It's what gets us up in the morning, what makes us want to think bigger, and create something that truly matters. We don't just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special. We promote hybrid working and value in-person collaboration, so encourage time in our offices - either the HQ in Leicestershire or our London, Holborn office. The frequency and office location will vary depending on the role and team. We aim to be flexible, but we aren't able to offer fully remote working. Blue Light Card is an equal opportunities employer. We're committed to building a diverse and inclusive team where different perspectives and experiences help us grow, innovate, and better reflect the communities we serve. We make recruiting decisions based on your experience and skills. In the event of a high number of applications, we'll prioritise candidates who meet both the essential and desirable criteria for the role. What We Offer 25 days annual leave plus public holidays and an additional day off for your birthday A Moments that Matter day - one extra day of leave each year to use for something that matters to you Buy and sell holiday scheme of up to 5 days A volunteering/fundraising day - one paid day each year to give something back to the community Annual company bonus scheme - linked to both company and individual performance Your own Blue Light Card and exclusive access to thousands of discounts Personal growth fund of 450 per year to invest in your development Private Medical Insurance that includes cover for pre-existing conditions Auto-enrolment pension scheme via salary sacrifice, with 100% of employer NI savings reinvested into your pension Enhanced Maternity, Partner, Adoption and Shared Parental Leave Healthcare cash-back plan Colleague Assistance Programme - 24/7 confidential support whenever you need it Hybrid working and flexible hours EV charging and free parking onsite at HQ Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks and well stocked snack drawers!) On-site gym including free HIIT and stretch classes at HQ Remote Status: hybrid Location 1 Charnwood Edge Business ParkCossingtonLeicesterLE7 4UZUnited Kingdom Location 2 *(if applicable) Read Less
  • Platform Security Engineer - hybrid  

    - Greater London
    Blue Light Card. Individually great, together unstoppable The Role and... Read More
    Blue Light Card. Individually great, together unstoppable The Role and the Team We have an exciting opportunity for a Platform Security Engineer to join our Technology team and play a key role in how we secure and evolve our cloud estate. You'll reporting directly to the Director of Technology Read Less
  • Platform Lead - hybrid  

    - Leicestershire
    Blue Light Card. Individually great, together unstoppable The Role and... Read More
    Blue Light Card. Individually great, together unstoppable The Role and the Team Were looking for a Platform Lead to join our Engineering team at Blue Light Card at a pivotal moment. This is a foundational role, with the platform function just getting started and a real opportunity to shape its direction, culture, and impact from the ground up. As Platform Lead, youll own platform engineering end to end, setting the strategy, building the team, and ensuring product squads have the tooling, infrastructure, and paved roads they need to deliver with confidence. Youll define what production ready means across the organisation and work closely with Staff Engineers and Engineering Managers to make the right technical choices the easiest ones to make. This is a handson leadership role that balances deep technical involvement with organisational impact. Youll stay close to the technology and the challenges teams face, while owning the platform roadmap, influencing technical direction, and building a platform team that product squads trust and rely on. What youll do Lead and develop the Platform Engineering team, creating an environment where engineers and squads can thrive Own the platform roadmap, ensuring it delivers clear value to product teams and supports business growth Act as the trusted technical authority for platform and infrastructure decisions across engineering Set clear, practical production readiness standards covering reliability, observability, security, scalability, and cost Build and evolve pavedroad platform solutions, reference architectures, and reusable tooling Embed strong operational practices, including SLOs, alerting, and effective incident management Use operational data and insights to continuously improve platform reliability, performance, and efficiency Enable product teams to be increasingly self-sufficient through great documentation, collaboration, and thoughtful use of automation and AI What youll bring Proven experience leading a Platform, Infrastructure, or SRE function in a product led engineering organisation Deep, hands-on AWS expertise across compute, networking, storage, serverless, and security Strong Terraform experience, building reusable infrastructureascode that teams actively adopt Experience defining and operating SLOs, observability standards, and incident management at scale Ability to set technical direction and communicate it clearly to both technical and nontechnical stakeholders A strong people focus, with a track record of mentoring engineers and building high performing teams Experience with CI/CD pipelines, monitoring and logging platforms, and modern platform engineering practices A commercial mindset, connecting platform investment to delivery speed, cost efficiency, and positive business outcomes Our Culture Our members, partners and colleagues are at the heart of everything we do. Our colleagues are integral to helping create the unique experience we deliver, so we're genuinely committed to creating a place where our team love to work, and people want to join. We work as a team and try to have a bit of fun while we do it, and we recognise the importance of culture and the positive impact it can have on performance for you, the team, our organisation and our members. We believe in attracting the best talent no matter where you are, and have a hybrid working model, with colleagues based in London, the East Midlands and around the country. We're also officially recognised as a Top 100 Great Place To Work UK, one of the UK's Best Workplaces for Wellbeing, Top 100 Best Workplaces for Women and recognised as investors in wellbeing by Investors in People. What We Offer Hybrid working 25 days plus public holidays, buy and sell and an additional day off for your birthday A company bonus scheme Great social events e.g., Christmas party, family fun day, summer party, sports matches Learning and development opportunities Group auto-enrolment pension plan Enhanced maternity, paternity, sick pay Company funded private medical insurance Healthcare cashback plan Employee assistance programme (including mental health support) Modern office space with onsite gym including access to free HIIT Read Less
  • Full Stack Engineer - hybrid  

    - Leicestershire
    Blue Light Card. Individually great, together unstoppable The Role and... Read More
    Blue Light Card. Individually great, together unstoppable The Role and the Team At Blue Light Card, were opening up multiple opportunities for Full Stack Engineers to join our growing Engineering team. Were committed to building meaningful digital experiences that support millions of frontline workers across the UK. Following our recent replatforming, weve created space for new ideas, greenfield development, and opportunities for engineers who want to genuinely influence the products they build. Youll work within an agile, supportive squad where collaboration is key. Our teams partner closely with Product, Design, and Data to deliver features that enhance personalisation, engagement, and the overall member experience, while giving you room to grow, experiment, and take ownership. What Youll Do Develop high-quality applications across our modern full-stack environment Build new features using React, Next.js, TypeScript, and AWS serverless technologies Contribute to maintaining strong engineering standards, testing practices, and clean code Work collaboratively with Product Read Less
  • Platform Lead - hybrid  

    - Leicestershire
    Blue Light Card. Individually great, together unstoppable The Role and... Read More
    Blue Light Card. Individually great, together unstoppable The Role and the Team Were looking for a Platform Lead to join our Engineering team at Blue Light Card at a pivotal moment. This is a foundational role, with the platform function just getting started and a real opportunity to shape its direction, culture, and impact from the ground up. As Platform Lead, youll own platform engineering end to end, setting the strategy, building the team, and ensuring product squads have the tooling, infrastructure, and paved roads they need to deliver with confidence. Youll define what production ready means across the organisation and work closely with Staff Engineers and Engineering Managers to make the right technical choices the easiest ones to make. This is a handson leadership role that balances deep technical involvement with organisational impact. Youll stay close to the technology and the challenges teams face, while owning the platform roadmap, influencing technical direction, and building a platform team that product squads trust and rely on. What youll do Lead and develop the Platform Engineering team, creating an environment where engineers and squads can thrive Own the platform roadmap, ensuring it delivers clear value to product teams and supports business growth Act as the trusted technical authority for platform and infrastructure decisions across engineering Set clear, practical production readiness standards covering reliability, observability, security, scalability, and cost Build and evolve pavedroad platform solutions, reference architectures, and reusable tooling Embed strong operational practices, including SLOs, alerting, and effective incident management Use operational data and insights to continuously improve platform reliability, performance, and efficiency Enable product teams to be increasingly self-sufficient through great documentation, collaboration, and thoughtful use of automation and AI What youll bring Proven experience leading a Platform, Infrastructure, or SRE function in a product led engineering organisation Deep, hands-on AWS expertise across compute, networking, storage, serverless, and security Strong Terraform experience, building reusable infrastructureascode that teams actively adopt Experience defining and operating SLOs, observability standards, and incident management at scale Ability to set technical direction and communicate it clearly to both technical and nontechnical stakeholders A strong people focus, with a track record of mentoring engineers and building high performing teams Experience with CI/CD pipelines, monitoring and logging platforms, and modern platform engineering practices A commercial mindset, connecting platform investment to delivery speed, cost efficiency, and positive business outcomes Our Culture Our members, partners and colleagues are at the heart of everything we do. Our colleagues are integral to helping create the unique experience we deliver, so we're genuinely committed to creating a place where our team love to work, and people want to join. We work as a team and try to have a bit of fun while we do it, and we recognise the importance of culture and the positive impact it can have on performance for you, the team, our organisation and our members. We believe in attracting the best talent no matter where you are, and have a hybrid working model, with colleagues based in London, the East Midlands and around the country. We're also officially recognised as a Top 100 Great Place To Work UK, one of the UK's Best Workplaces for Wellbeing, Top 100 Best Workplaces for Women and recognised as investors in wellbeing by Investors in People. What We Offer Hybrid working 25 days plus public holidays, buy and sell and an additional day off for your birthday A company bonus scheme Great social events e.g., Christmas party, family fun day, summer party, sports matches Learning and development opportunities Group auto-enrolment pension plan Enhanced maternity, paternity, sick pay Company funded private medical insurance Healthcare cashback plan Employee assistance programme (including mental health support) Modern office space with onsite gym including access to free HIIT Read Less

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