Customer Services Coordinator (Permanent)
Southampton City Centre
Fully Office Based | Monday to Friday | No Weekends Rafferty Resourcing is partnering with one of our valued clients based in
Southampton City Centre to recruit a Customer Services Coordinator on a permanent, full-time basis. This is an office based role working directly for our client, with Rafferty Resourcing supporting the recruitment process. The Role: This is a varied and engaging position within a small, close-knit team that sits within a large and rapidly scaling business. You'll be providing customer service and administrative support to the sales department, playing a key role in the day-to-day running of the team. The role is ideal for someone who has experience in sales and customer service and is now looking to build a long-term career in this field. Our client is keen to appoint a career driven and ambitious individual who is eager to learn, take on responsibility, and grow alongside the business. This is not a call centre role and offers stability, exposure to the wider organisation, and genuine progression opportunities as the company continues to expand. What You'll Be Doing: Answering inbound customer calls in a friendly and professional mannerResponding to customer emails and managing the shared inboxProcessing customer orders accurately and efficientlyPreparing quotations and supporting the sales processFollowing up with customers regarding orders and accountsProviding day-to-day administrative support to the sales team What Were Looking For: Previous office based customer service experience, ideally with exposure to sales support or sales administrationSomeone who is ambitious, career focused, and motivated to succeedConfident and professional telephone mannerStrong communication and organisational skillsExcellent attention to detail and ability to work in a busy environmentA proactive, positive attitude and willingness to learn Additional Information: £28,000 – £32,000 per year (depending on experience)Full time and permanent positionWorking hours: 8:00am – 5:00pm (Weeks 1 & 2) and 8:30am – 5:30pm (Weeks 3 & 4)Monday to Friday no weekends25 days annual leave + bank holidaysContributory pension (4.5% employee / 4.5% employer)City centre location (parking nearby approx. £8–£10 per day)Supportive team environment with long-term progression opportunities within a growing business About Rafferty Resourcing: Rafferty Resourcing is an award-winning recruitment consultancy specialising in Head Office roles. We are acting as an employment agency for this vacancy and managing the recruitment process on behalf of our client. Interviews are taking place w/c 12th January. Interested? Apply now or upload your CV and well be in touch to discuss the next steps.
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