About The Role The Role Working within the Credit Management Department, Credit Controllers are responsible for outbound and inbound customer contact to facilitate payment of outstanding arrears and identifying queries at an early stage. Responsible for the collection of aged debt, focusing on debt aged 31-90 days and the resolution of complex issues leading to the collection of cash. Emphasis will also be on reducing debt in its early stages to avoid debt residues forming. Credit Controllers are required to be assertive but polite with sound communication and listening skills. They should also be accomplished negotiators and be able to stand firmly behind their own decisions. They are organised and able to prioritise their own workload. They are also comfortable in the interrogation of ledgers, including complex credit and debits. Experience preferable with the use of Microsoft packages such as Outlook, Word, Excel. Roles and Responsibilities: Ensuring that productivity levels are in keeping with the specified department requirements. Ensuring the quality of the contact is at a professional level and at standards expected of PHS staff. Ensuring targets/KPIs are met to a satisfactory standard each accounting period. Ensuring accurate records of communication are updated accordingly. Identifying and acting on urgent requests promptly and accurately. Managing a ledger where debts have reached the Termination stage of the Credit Control Cycle, with a view to collecting debt in order to avoid accounts being terminated in default of payment Managing a group of ledger types with specific debtors: Credit Risk Age Debt 150+ Public Sector Large Business Pool Maintaining the Companys Suspension and Termination cycle, liaising with division heads where applicable and ensuring that key scheduled tasks are completed on time. Responding to customer emails in a timely and professional manner. Sharing acquired knowledge and participating in team meetings. Any other reasonable duty as required within the Credit Management function. Recommending to management the suspension of service when appropriate. Escalating accounts to management to consider legal action. In return for your commitment and expertise: A competitive salary. No weekend or evening working great hours Monday to Friday (36.25 hours a week) Youll be in Head Office with excellent opportunities to develop your career here Training opportunities to expand your skills. We offer accredited ILM training through external and in-house training Apprenticeship opportunities on completion of the probationary period Online GP for you and your family 23 days holiday, increasing with length of service, plus bank holidays (31 days in total) Buy / Sell holiday scheme Amazing employee discounts with major supermarkets and retailers with phsPerks.com Free Parking onsite so no parking costs Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more If youre looking for a career in Credit Management with a successful company, and have excellent communication skills, we want to speak with you! Apply now. About phs: phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland. We have over 120,000 customers across 300,000 locations incorporating numerous businesses during our 63 years of business. TPBN1_UKTJ
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