Are
you passionate about delivering exceptional hospitality and eager to join a
dynamic team at one of the world's leading hotel brands? We are currently
recruiting for a dedicated individual to join our team. We believe in creating
memorable experiences for our guests and we want our associates to be at their best:
to care for their holistic wellbeing, to feel a sense of belonging, to know
their co-workers are committed to a culture of respect and kindness.
What
is in it for you: In addition to
receiving a competitive salary and investment in your personal development, you
will have access to an array of perks and discounts including:
Free Meals on
Duty: Enjoy complimentary meals while
at work.Uniform Provided: A professional uniform is supplied for all
employees.Explore Discounts: A Marriott Discount Card that offers
benefits on hotel stays and F&B across 140 countries.Pension Scheme: Participation in The People’s Pension.Employee Assistance
Programme: Free and confidential
support for various challenges, including financial advice, stress, and health
issues.Career
Development: Opportunities for
career growth and internal transfers within Marriott's global network.Training and
Development: Access to training
programs to enhance your skills and advance your career.
Responsibilities: Here's what your journey with us entails:
Greet and welcome guests with a friendly and professional demeanour.Answer phone calls and direct them to the appropriate departments.Assist guests with inquiries about club services, memberships, and facilities.Manage bookings and reservations for club activities and services.Maintain accurate records of guest interactions and transactions.Handle payments and process transactions for memberships,
services, and equipment rentals.Ensure cleanliness and organization in the reception area.Coordinate with other departments to fulfil guest requests and ensure smooth
operations.Monitor guest feedback and implement improvements to enhance their
experience.Follow safety and hygiene protocols to maintain a safe environment.
Safety and
Company Policies:
Follow all company and
safety and security policies and procedures.Report maintenance needs,
accidents, injuries, and unsafe work conditions to the manager.Complete safety training
and certifications.Ensure uniform and
personal appearance are clean and professional.Maintain confidentiality
of proprietary information.Communicate with others
using clear and professional language.Develop and maintain
positive working relationships with others.Support the team to reach
common goals.Listen and respond
appropriately to the concerns of other employees.Ensure adherence to
quality expectations and standards.
Note: This above description is not intended to establish a
total definition of the job, but an outline of the duties.
Preferred
Qualifications:
Education: High school
diploma or G.E.D. equivalent.Related Work Experience:
At least 1 year of related work experience in a customer service role.Supervisory Experience:
None required.License or Certification: None required.
Join us and be
part of a team that values excellence, sustainability, and career growth. Apply
today to start your journey with Marriott!
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