Take a step forward and let Edenred surprise you.Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.Shift Lead – Service OperationsEdenred PayTech –
Swindon, HybridSalary - £43,200 * (inclusive of shift allowance) + BonusAt Edenred PayTech, we power the technology behind seamless payments, trusted financial services, and always‑on digital experiences. Our platforms support millions of users globally — and keeping them stable, resilient, and high‑performing is critical to our success.We’re now looking for a Shift Lead – Service Operations to help us deliver exceptional service availability in a fast‑paced, follow‑the‑sun operational environment. This is a key role at the heart of our 24/7 service model, ensuring incidents are managed effectively, SLAs are protected, and our clients receive the high‑quality service they expect from Edenred PayTech.Your Impact:Lead shift operations, ensuring incidents, requests, and changes are prioritised and managed effectivelyCoordinate Major Incidents, driving swift service restoration and clear communication throughoutManage and triage Jira Service Management tickets (CSD, CM, Incident), ensuring accurate updates and SLA complianceMaintain ticket quality, monitor queues, and handle escalations with professionalismSupport Change, Release, and platform activities, including upgrades and planned workDeliver structured, high‑quality shift handovers to global teamsIdentify risks and opportunities, contributing to continuous improvement across Service OperationsWhat excellent Looks Like:Consistent SLA achievementStable, reliable platform performanceEffective Major Incident coordinationClear, timely, and confident communicationStrong client satisfaction and trustWhat You Bring:Experience in IT Service Operations or a similar shift‑based leadership roleStrong incident management capability and structured problem‑solving skillsHands‑on experience with:Jira Service Management (CSD/CM/Incident)AppDynamics or DynatraceCitrixSQL (queries)Unix/Linux fundamentalsConfluenceAbility to communicate confidently with both technical and non‑technical audiencesDegree or equivalent technical experienceWho You Are:You thrive in high‑pressure environments and bring calm, structure, and clarity when it matters most. You’re client‑focused, proactive, and collaborative — someone who takes ownership, spots opportunities to improve, and leads by example.Your Growth at Edenred PayTechWe believe in developing our people. This role offers clear progression pathways into:Shift & Incident ManagementService Operations ManagementMajor Incident ManagementService Reliability or Platform EngineeringWhat you will get:25 days annual leave plus Bank HolidaysHybrid working environment with a 3 days per week in the officeIncome protectionLife insurance (4x salary)Wellbeing Employee Assistance Program (extended access to family members)Employee discount shopping platformDigital learning platformComplimentary fruit and other ‘in office’ snacks & refreshmentsVolunteering programmeSocial eventsPension Scheme – employer 6% with minimum employee contribution 3%Discretionary bonus scheme based on company and personal performanceHoliday trading scheme (buy or sell up to 5 days)Medical & international travel cover (leisure and action sports)Employee referral bonus schemeSeason ticket loanCycle to Work schemeDiversity:Edenred PayTech are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local law
Read Less