Make a Real Difference as a Collections Support Agent.
Do you take pride in delivering outstanding customer service and helping others through challenging situations? Do you thrive in a supportive environment where empathy, problem-solving, and relationship-building truly matter? If so, we’d love to hear from you.

We’re seeking compassionate and dedicated individuals to join our team as a Collections Support Agent. In this role, you’ll work directly with customers, providing understanding, practical solutions, and guidance to help them manage their accounts—always striving for fair and positive outcomes for everyone involved.

What you’ll be doing as a Collections Support Agent
This isn’t your typical Collections role. It’s an opportunity to create real impact by supporting customers when they need it most, building meaningful connections, and being a trusted, reassuring presence during difficult times.
As a valued member of our friendly and professional team, you'll engage with customers to understand their unique situations, offer reassurance, and collaborate on solutions that support both their needs and the business.

The key responsibilities are:Engage with customers: Communicate through phone, email, and written correspondence to provide support and address account-related concerns.Provide guidance and solutions: Evaluate each customer’s circumstances and recommend tailored options to help them manage their accounts effectively.Handle sensitive conversations with care: Demonstrate professionalism, patience, and empathy when discussing challenging or emotional topics.Negotiate sustainable payment plans: Work collaboratively with customers to create realistic repayment arrangements that suit their financial situations.Identify and escalate complex cases: Recognise accounts requiring additional attention and refer them to the appropriate teams for further assistance.Maintain accurate and detailed records: Log all customer interactions to ensure transparency, compliance, and continuity of service.Support vulnerable customers: Identify individuals in need of extra assistance and connect them with suitable resources or specialist services.Location: Hybrid - Currently based at our Walnut Court office in Kembrey Park, Swindon. We are relocating to new office premises at Newbridge Square, Swindon during 2026.
To set you up for success, you’ll receive full on-site training during your probation period, which is a minimum of six months:Mandatory training is carried out between 9:00 am and 5:00 pm for four weeks, starting on day 1 in role.Working hours (post-training): Rotating shift pattern, Monday to Friday, 8:00 am – 8:00 pm.Start date: Monday 1st June 2026
To thrive in this role, the essential criteria you’ll need are:Exceptional communication skills: Engage with customers in a professional, friendly manner across multiple channels, including phone and email.Empathy and compassion: Listen actively, show understanding, and provide patient, supportive assistance to customers.Strong problem-solving abilities: Tackle challenges thoughtfully and deliver fair, practical solutions.Excellent attention to detail: Ensure accuracy in every interaction and maintain clear, comprehensive records.Customer-focused mindset: Motivated by a genuine desire to help others and achieve positive outcomes.Relevant experience: Previous experience in customer service, credit control, or roles involving financial discussions is advantageous.IT proficiency: Confident using Microsoft Office and able to navigate multiple systems with ease.What’s in it for you?
This role is more than just a job; it’s an opportunity to develop your skills and be part of a company that truly values its people. Competitive salary starting at £26,995 per annum.24 days holiday per year, increasing to 28 with the length of service (plus bank holidays)Performance-related pay plan directly linked to both company and individual performance measures and targets.Generous Pension Scheme through AON.Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment. Read Less

Apprentice Engineer – Civils (Wales & Western Framework) Location: South West England, and Wales (Offices located in Bristol and Swindon)
Start Date: September 2026 Kickstart your engineering career with Octavius Infrastructure as an Apprentice Engineer. This is an exciting opportunity to gain hands‑on project experience, learn from industry experts, and help deliver essential improvements to the UK's transport network — all while developing your skills within a supportive and values‑driven organisation.   Who We Are – and What We Value At Octavius, our purpose is simple: we bring people together to build safer, smarter journeys and stronger communities.
Everything we do is guided by our core values: We Care – for each other, for our customers, and for the communities we work in. We Do the Right Thing – safety, quality and integrity guide our decision‑making. We Deliver – we take ownership, keep our promises, and relentlessly drive for better outcomes. We Succeed Together – collaboration, respect, and shared ambition are at the heart of our culture. As an apprentice, you'll experience these values in action from day one.   The Wales & Western Framework You'll be joining our team working on the Wales & Western Framework, one of Network Rail's key regional programmes. This framework focuses on: Maintaining, renewing, and improving critical buildings and stations infrastructure Enhancing safety, performance, and sustainability on the Western and Wales routes Delivering buildings, and civils projects that support reliable journeys for millions of passengers, from New Stations, to bridges, to re-wiring of existing station, you will be exposed to a vast work bank of both renewals and enhancements projects. The framework is fast‑paced, collaborative, and deeply rooted in long‑term relationships with Network Rail and supply chain partners. As an apprentice, you'll gain exposure to live rail environments, real engineering challenges, and multidisciplinary teamwork across a region known for its diversity of assets and terrain.   Grow Your Experience Building Communities We believe in helping you to be your best — both at work and in your future career. You'll learn from experienced engineers, work on meaningful projects, and contribute to outcomes that make a real difference. With our ambition to double in size over the next four years, there has never been a more exciting time to join us.   What You'll Receive (because we value you) We're committed to your development. You'll benefit from: Full support through your academic qualifications Structured on‑the‑job training, mentoring and peer support groups A welcoming, inclusive team environment A clear career pathway shaped around your strengths Flexible working arrangements (where possible) Private healthcare A great benefits package — including a day off on your birthday Plenty of opportunities for progression as we grow What You'll Be Doing As an Apprentice Engineer, you'll support key functions across the Wales & Western Framework. You will: Gain hands‑on experience on live sites Assist with setting out, record keeping and cost control Support method statements and work package documentation Conduct site visits and surveys Contribute to design reviews and estimating Learn how projects are safely and efficiently delivered Take on supervised responsibility as your confidence grows Uphold our high standards in health, safety, wellbeing, and quality Travel or short periods away from home may be required from time to time.    Who You'll Work With Relationships matter. You will work closely with: Site Managers and Engineers Planners, Designers and Commercial teams Supply chain partners Local communities and stakeholders You'll be part of a culture built on teamwork, respect, and shared success.   About You We're looking for enthusiastic and curious individuals who: Have achieved Grade 4 or above in English and Maths Have (or are on track to achieve) the UCAS points needed for a Degree Level Apprenticeship Communicate well and enjoy collaborating with others Are proactive problem‑solvers with an eagerness to learn Adapt quickly and take pride in the quality of their work You'll Bring… A passion for engineering and continuous learning Strong organisational and communication skills A detail‑driven, methodical approach GCSE Grade 4+ in Maths and English The UCAS requirements for a Degree Level Apprenticeship A full UK driving licence (preferred)   Inclusion and diversity are important to us, we are an equal opportunities employer and value difference. We want and will continue to build an inclusive environment where our people thrive. We firmly believe constantly striving to build a truly diverse workforce is what makes us a strong business and will enable us to continue to solve important problems and deliver unrivalled value to both our customers and clients. If you need any specialist support throughout your application, we will work with you where we can to support your journey with us. Read Less

Make a Real Difference as a Collections Support Agent.
Do you take pride in delivering outstanding customer service and helping others through challenging situations? Do you thrive in a supportive environment where empathy, problem-solving, and relationship-building truly matter? If so, we’d love to hear from you.

We’re seeking compassionate and dedicated individuals to join our team as a Collections Support Agent. In this role, you’ll work directly with customers, providing understanding, practical solutions, and guidance to help them manage their accounts—always striving for fair and positive outcomes for everyone involved.

What you’ll be doing as a Collections Support Agent
This isn’t your typical Collections role. It’s an opportunity to create real impact by supporting customers when they need it most, building meaningful connections, and being a trusted, reassuring presence during difficult times.
As a valued member of our friendly and professional team, you'll engage with customers to understand their unique situations, offer reassurance, and collaborate on solutions that support both their needs and the business.

The key responsibilities are:Engage with customers: Communicate through phone, email, and written correspondence to provide support and address account-related concerns.Provide guidance and solutions: Evaluate each customer’s circumstances and recommend tailored options to help them manage their accounts effectively.Handle sensitive conversations with care: Demonstrate professionalism, patience, and empathy when discussing challenging or emotional topics.Negotiate sustainable payment plans: Work collaboratively with customers to create realistic repayment arrangements that suit their financial situations.Identify and escalate complex cases: Recognise accounts requiring additional attention and refer them to the appropriate teams for further assistance.Maintain accurate and detailed records: Log all customer interactions to ensure transparency, compliance, and continuity of service.Support vulnerable customers: Identify individuals in need of extra assistance and connect them with suitable resources or specialist services.Location: Hybrid - Currently based at our Walnut Court office in Kembrey Park, Swindon. We are relocating to new office premises at Newbridge Square, Swindon during 2026.
To set you up for success, you’ll receive full on-site training during your probation period, which is a minimum of six months:Mandatory training is carried out between 9:00 am and 5:00 pm for four weeks, starting on day 1 in role.Working hours (post-training): Rotating shift pattern, Monday to Friday, 8:00 am – 8:00 pm.Start date: Monday 1st June 2026
To thrive in this role, the essential criteria you’ll need are:Exceptional communication skills: Engage with customers in a professional, friendly manner across multiple channels, including phone and email.Empathy and compassion: Listen actively, show understanding, and provide patient, supportive assistance to customers.Strong problem-solving abilities: Tackle challenges thoughtfully and deliver fair, practical solutions.Excellent attention to detail: Ensure accuracy in every interaction and maintain clear, comprehensive records.Customer-focused mindset: Motivated by a genuine desire to help others and achieve positive outcomes.Relevant experience: Previous experience in customer service, credit control, or roles involving financial discussions is advantageous.IT proficiency: Confident using Microsoft Office and able to navigate multiple systems with ease.What’s in it for you?
This role is more than just a job; it’s an opportunity to develop your skills and be part of a company that truly values its people. Competitive salary starting at £26,995 per annum.24 days holiday per year, increasing to 28 with the length of service (plus bank holidays)Performance-related pay plan directly linked to both company and individual performance measures and targets.Generous Pension Scheme through AON.Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment. Read Less

Are you passionate about cars, love helping customers, and enjoy working independently? Join Halfords as a Mobile Technician and bring your skills directly to our customers’ driveways. £28,805.92 - £29,858.40 per annum + bonus 44 hour week 4-day shift pattern, Monday - Sunday (5-day pattern also available) As a Mobile Technician, you’ll use your technical knowledge, problem-solving ability and customer service skills to keep our customers moving. After collecting your fully equipped van from the local Hub, you’ll be guided through your route by our smart technology, carrying out a wide range of repairs and services for our customers. With full training provided for any gaps in your skill set, you can expect to carry out the following work, day-to-day: Tyre fitting Dash-cam fitting Battery replacement Air-con services Windscreen repairs Oil & filter changes Tow-bar fitting We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest Automotive service, maintenance, and repair business. Join us and be part of our success story in getting the nation safely back on the move.   Benefits Include: 5.6 weeks’ annual leave Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores Discounts on everything from groceries, shopping, insurance, days out, restaurants and more Family & Friends Discount Events Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme Financial planning support via Wagestream - access up to 30% of your salary in advance GP Access, 364 days a year, 24 hours a day Join the Share save scheme with a 20% discount on shares Health Cash Plan – to access wellbeing services and claim back healthcare costs Pension Scheme & Life Assurance   Skills and experience Previous experience as a Tyre Fitter or in other vehicle repair work is highly desirable Strong customer service skills & experience Ability to problem-solve and work on own initiative This role will suit those with a real passion for all things cars & motoring A current valid driving licence with no more than 6 points Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family. Read Less

At Fawkes & Reece we are currently assisting a leading Tier 2 Contractor with their search for a Bid Writer to join their team. This remarkable contractor specialises in a range of projects cross the south, including the MOD, MOJ, education & healthcare sector. This is a fantastic opportunity for an experienced individual to join a longstanding business, offering a extensive opportunity for profes... Read Less

Our Reliability Maintenance Engineering (RME) team is central to Amazon's commitment to innovation. As Amazon evolves and adapts, this team makes sure that the tools and technologies we use do as well. As a Senior RME Technician, you'll help us stay one step ahead, adopting the latest technologies and identifying new and efficient ways of working. In this role, youll pay close attention to our pro...














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Service Engineer / Field Service Technician / Refrigeration Engineer required to join a market-leading refrigeration supplier.

The successful Service Engineer / Field Service Technician / Refrigeration Engineer will provide mechanical and electrical repair, service, fault finding, and maintenance of refrigeration and air conditioning products including Chillers, Coolers, Cold water plant, and asso...






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LEV Engineer / Service Engineer / Project Engineer required to join a leading Filtration Service provider.

The successful LEV Engineer / Service Engineer / Project Engineer will work remotely, covering the M4 corridor, managing and undertaking technical engineering projects within Industrial filtration and extraction settings, such as dust & fume extraction, mist removal, ventilation systems, and ...







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Field Service EngineerLocation: Fieldbased (UK & International Travel) Along the M4 Corridor - Coventry - Birmingham - London - to all over the UK. Head office is on Sheffield.The Field Service Engineer is responsible for the installation, maintenance, repair and commissioning of electrical equipment at customer sites throughout the UK. This role ensures equipment is safe, reliable, and performing... Read Less

Job Description We are looking to recruit an experienced VRS registered RICS Surveyor to cover the Swindon area to help us shape the future of the residential surveying industry. As one of the UK`s largest and most trusted suppliers of residential surveys and valuations, we pride ourselves on being able to afford our Surveyors a long, successful career as a Residential Valuation Surveyor. What can... Read Less

We here at Siamo Recruitment are proud to working with one of South Wests leading financial service providers. With the view to grow and continue their award winning service our client is in the market for a Paraplanner.

As the Paraplanner, youll join a collaborative and driven firm who look to push them and their clients to the next level. You will be the gel between your FA's and their clients. E...










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UKRISalary:£37,841 per annum.Band:UKRI Band D.Hours:Full time or Part time. (Minimum 0.8 FTE)Contract Type:Open Ended.Location:Polaris House, Swindon, Wiltshire. Whilst UKRI supports Hybrid working, you will be required to attend one in-office team day per week at Polaris House in Swindon.Closing Date:Monday 23rd March 2026We are looking for a Policy & Portfolio Manager to join the UKRI Infrastruc... Read Less

Salary:Grade D £12.65 - £13.05 per hourHours of work:19 hours a week initially; AM x 5 and PM x 2Contract type:Fixed Term against a named pupilA bit about us:Ofsted Report, November 2022Pupils enjoy attending this inclusive school. They talk confidently about the schools values. They understand how these values help them to be loving, caring and supportive of others. Parents and carers are positiv... Read Less

Were looking for Early Years Practitioners with experience in child development, committed to supporting childrens growth and learning, based at our Edward Bears Nursery, part of Happy Days Nurseries, Cirencester.As an Early Years Practitioner, youll be a vital part of our team, dedicated to ensuring consistent, high-quality education within a safe and secure environment within our nurseries.
About...



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Nursery Practitioners Wanted - Starting ASAPWe are looking for enthusiastic and dedicated Level 2 and Level 3 Nursery Practitioners to join our team.Location: SwindonPay Rates:Level 2: £15 per hourLevel 3: £18 per hourHours Available:Full time & Part timeDays are flexible Monday to Friday.Requirements:Enhanced DBS (must be current)Relevant Level 2 or Level 3 childcare qualificationPassion for work... Read Less

Assistant Principal Curriculum: English and ESOL, Maths, Arts and Social Sciences Are you an ambitious and inclusive curriculum leader ready to shape the future of post-16 education? Do you have the strategic vision, drive and resilience to lead high-performing teams and deliver exceptional learner outcomes? This is a senior leadership role with responsibility for leading and managing curriculum...
















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Electronics/Electrical Technical Instructor {MoD}Lyneham£44,546 (rising to £47,417 once qualified) + 6% Pension + Training + Progression + Company BenefitsAre you an Electrician/Electrical Engineer or similar with a level 3 qualification looking to take a step away from the tools and in a role that will help to guide the next generation of new recruits for the Ministry of Defence.Do you want to wo...





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Electrical Service Engineer (Switchgear)
£40,000 - £48,000 + Overtime OTE 75k + Bonus + Company Van + 7% Pension + 33 Days Holiday + Door to Door Pay
SwindonAre you an Electrical Service/Maintenance Engineer with switchgear experience, looking for full internal training on state-of-the-art industrial equipment, in a varied role that is different every day, with plenty of bonuses and overtime?Are y... Read Less

Installation Engineer (Medical Equipment)

£32,000 - £35,000 (OTE £42K++) + Quarterly Bonus + Pension + Healthcare + Training + Progression + Overtime at x1.5 + Company Van + Company Benefits + 23 Days Holiday

Bristol / Swindon M4 corridor

Are you an Installation Engineer or similar with experience installing any sort of technical equipment?

Are you looking to work for a company offering door-to-door p...

















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Electrician (Bespoke Projects)
Swindon, Wiltshire
£38,000 - £45,000 + Progression + Days Based + Company Van + Worklife BalanceAre you an Electrician looking to step into an exciting new role within a rapidly growing loft conversion company?Do you want a varied role that provides the autonomy to be the go-to electrician within a business that offers a brilliant work life balance?This company special...





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Electrician (Bespoke Projects)
Swindon, Wiltshire
£38,000 - £45,000 + Progression + Days Based + Company Van + Worklife BalanceAre you an Electrician looking to step into an exciting new role within a rapidly growing loft conversion company?Do you want a varied role that provides the autonomy to be the go-to electrician within a business that offers a brilliant work life balance?This company special...





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Vehicle Technician (Light Commercial)Swindon£50,000 - £60,000 + Pension + Training + ProgressionAre you a Light Commercial Vehicle Technician or similar looking to join a rapidly expanding and ambitious company that provides clear progression opportunities and ongoing training for the right individual?Are you ready to advance your career with a successful business that offers development, career p... Read Less

Your new company
Our client is a leading housing association, committed to providing safe, affordable, and high-quality homes for its communities. With a strong focus on sustainability, community engagement, and resident wellbeing, they strive to make a positive impact on the lives of those they serve. The dedicated team works collaboratively to create inclusive and thriving neighbourhoods where e...
















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Job Description

Electrician
Location - Swindon
Permanent, full-time
Competitive salary plus benefits

Are you currently looking for a position with a forward thinking company?

Want to add a little spark into your next role?

Do you currently hold your 18th edition certification?

The approved Electrician will be required to carry out a wide range of electrical duties ranging from service and response & b...









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Astute's Renewables team is partnering with an Operations and Maintenance specialist for utility-scale ground-mounted solar farms across the UK and Europe. We are working together to recruit a Civils Operative to support the team in maintaining and managing solar farm sites.This role offers a salary of up to £28,000 depending on experience, along with a company vehicle and fuel card.If you're work...


























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About The Role
Electrician
Malmesbury / Cirencester / Bristol / Swindon and surrounding area
£35,432 plus additional benefits
Full Time Permanent Position - Immediate Start Available

Are you a qualified Electrician?
Is a good work life balance and job satisfaction important to you?
Do you want a stable job in an established, successful company?
If so, wed love to hear from you.

Join us at phs Group, the l...








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We are looking for TWO experienced commercial Electricians to work on a project in Swindon, initially for 6 weeks then move onto another project in Swindon, for a further 6 weeks.

HOURLY RATE : £26.00 per hour - CIS

LOCATION : Swindon

DATE COMMENCING : Monday 23rd March 2026

LENGTH OF CONTRACT : 12 weeks

HOURS OF WORK :
· 7:30am 16:30pm
· Book 8.5 hours per day

JOB DESCRIPTION :

TWO commerc...

















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Multiskilled Tradesperson (Field Service)

£15.50 - £16.50 per hour + Van + Overtime + Progression + Company Benefits

Swindon

Are you a Multiskilled Tradesperson with a background in facilities maintenance including plumbing or carpentry works, looking to join a leading company that offers lots of overtime to boost earnings, training and progression to help you move into a a senior management role.

On ...











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Key Functions & Responsibilities The central role will be to provide a professional on-site hose replacement service to customers. This role will include being part of a 24 hour on call rota with other technicians. Employees will be expected to promote company products and services to existing and prospective customers throughout their given territory. Employees will be expected to maintain the hi...


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Your new company
We are seeking a compassionate and motivated Recovery Coordinator to join our multidisciplinary community substance misuse service. You will play a central role in supporting adults throughout their treatment and recovery journey, ensuring they receive high-quality, person-centred care.
You will act as the main point of contact for a designated caseload, completing assessments, dev...










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