Housing Support Worker / Case WorkerA rewarding opportunity for an experienced Housing Support Worker / Case Worker to provide structured, person-centred support within a homeless hostel, supporting residents with complex needs through effective support planning, risk management and resettlement pathways.If you’ve also worked in the following roles, we’d also like to hear from you:Housing Support Worker, Hostel Support Worker, Key Worker, Residential Support WorkerThis role is known internally as a Case Management WorkerSALARY: £26,740 per annum + BenefitsLOCATION: Birkenhead, Wirral, North West England (CH41)JOB TYPE: Full-Time, PermanentWORKING HOURS: 35 hours per week, Monday to Friday, worked on a rota basis between 7.30am–3.30pm and 1.00pm–9.00pm, with occasional evening coverJOB OVERVIEWWe have a fantastic new job opportunity for a Housing Support Worker / Case Worker to join a frontline homeless hostel service, supporting vulnerable adults with complex needs to move towards independent living.As a Housing Support Worker / Case Worker you will work exclusively within a hostel environment, delivering structured case management, support planning and risk assessments for residents who may be affected by homelessness, mental health needs, substance misuse and offending histories.The Housing Support Worker / Case Worker role involves holding a caseload, conducting regular key working sessions, coordinating with external agencies and ensuring safeguarding and resident safety remain central to all practice.This is an ideal opportunity for a Housing Support Worker / Case Worker with strong hostel-based experience who is confident working in a fast-paced, people-focused environment.APPLY TODAYReady to make your next career move? Apply Now for our Recruitment Team to review.DUTIESYour duties as the Housing Support Worker / Case Worker include:Resident Induction and Engagement: Carrying out resident welcomes, inductions and ongoing engagement within the hostelSupport Planning and Case Management: Developing, reviewing and maintaining person-centred support plans in partnership with residentsRisk Assessment and Safeguarding: Completing, reviewing and updating risk assessments in line with organisational proceduresKey Working Sessions: Holding regular, planned case management sessions using a flexible and strengths-based approachMulti-Agency Working: Liaising with external agencies including health services, probation, housing and social careResident Progression: Supporting residents to access benefits, activities, services and move-on accommodationRecord Keeping and Administration: Maintaining accurate, timely records including support plans, risk assessments and case notesHealth And Safety Compliance: Conducting building and room checks and reporting health and safety concerns appropriatelyResident Participation: Encouraging resident involvement in activities and service developmentProfessional Practice: Upholding safeguarding, confidentiality, professional boundaries and equality standards at all timesCANDIDATE REQUIREMENTSESSENTIALProven experience of working full-time within a homeless hostel or similar supported housing environmentDemonstrable experience of working with homeless individuals with complex needs, including mental health, substance misuse and offending-related issuesStrong experience of support planning, risk assessments and ongoing case management within a hostel settingExperience of holding and managing a caseload, delivering consistent and structured supportA confident understanding of safeguarding, risk management and professional boundaries when working with vulnerable adultsExcellent communication, interpersonal and engagement skillsThe ability to maintain accurate records and complete clear written reportsA flexible, resilient and person-centred approach to support workDESIRABLEA relevant qualification in Housing, Health and Social Care or a related fieldExperience of multi-agency working within homelessness or supported housing servicesKnowledge of outcomes-based assessment tools and harm reduction approachesThis role requires an Enhanced DBS checkHOW TO APPLYTo be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.JOB REF: AWDO-P14387Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Birkenhead, Wirral, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.AWD-IN-SPJ
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