Senior Customer
Marketing Manager - London
About UsPerk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.Visit www.perk.com to learn more.Seniority: SeniorLocation: London, Barcelona, Reports to: Product
Marketing DirectorAbout the roleAs the Senior Customer
Marketing Manager, you will be responsible for deepening engagement and relationships with our customers and turning brand neutrals into brand advocates that builds credibility, helps us build customer-centric solutions and enhances Perk's position in the marketplace .What you'll do:Maintain and enhance a comprehensive customer advocacy and
marketing strategy that identifies, nurtures, and leverages Perk customers as advocates and their role in delivering growthEnhance the case study/testimonial programme to amplify the excitement of our customers and demonstrate the realised economic value within their businessesWork with integrated
marketing, social media, sales, and other x-functional partners to own the distribution of such content through the customer lifecycleDevelop and roll-out Perk customer referral & customer reference programsMaintain and improve upon
marketing programmes/mechanisms to encourage positive reviews, improving presence on sites such as Capterra & G2Establish a strategy for an active and engaged Customer Community, fostering peer-to-peer interactions and knowledge sharingManaging our Customer Advisory Board (CAB) that aims to gather feedback and co-create solutions with Perk's most strategic customers.Act as the main bridge between
marketing and account management in leveraging customer advocates within
marketing activity i.e. spokespeople at eventsMonitor against KPIs for the impact of the customer advocacy program
Qualifications & Experience:Extensive experience within customer
marketing/advocacy, specifically within B2B SaaS productsThe ability to recognise and understand customer pain points and turn that knowledge into adaptations or improvements.Self-motivated with a passion for building and nurturing customer relationships.Experience in evolving
marketing programmes based on performance data, feedback from sales, and understanding of the business.Hands-on experience prioritizing running multiple initiatives, campaigns, and deliverables simultaneously.Self-motivation, who can work independently and proactively to resolve issues and take ownership of tools and processes, established and newExperience in managing and forecasting budgets would be beneficial.Strong communicator and cross functional collaboratorOur Benefits:
Receive competitive compensation and equity ownership in Perk.Rest and recharge with 25 days of annual leave plus bank holidaysTake control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlexPlan for your future with our qualifying earnings company pension plan with AvivaKnow that your loved ones are protected financially through your Life Insurance if the worst were to happenRest assured that you're covered by income protection in case you experience a long-term sickness or absenceLeverage tax-efficient cycle and electric car schemes with Cycle2Work & OctopusJoin our unforgettable Perk events, including our spectacular annual summer partyAlways feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved onesFocus on your family with 12-16 weeks' paid parental leaveContribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causesBroaden your horizons with up to 20 "Work from Anywhere" days per yearStay savvy with access to a wide variety of discounts and rewardsFollow your passions and take a four-week, fully paid sabbatical once you reach 5 yearsLet us help you move to one of our hubs with relocation supportHow We WorkAt Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We're an equal opportunity employer, which means you're welcome at Perk regardless of how you look, where you're from, or anything else that makes you, well, you.Protect Yourself from Recruitment ScamsAll official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.
Read Less
