OUR HOTELStep into history at Plymouth’s first luxury hotel. Opened in 1863, the Duke of Cornwall Hotel is an iconic landmark and a stunning example of Victorian Gothic architecture, praised by poet Sir John Betjeman as “one of the nation’s finest.” For over 160 years, it has welcomed explorers, celebrities, and travellers from around the world, surviving two World Wars and remaining a jewel in Britain’s Ocean City. With 72 individually styled bedrooms, elegant event spaces, and a reputation for timeless charm, the Duke offers more than a workplace, it’s a chance to be part of a living legacy where history meets hospitality. JOIN US At The Duke of Cornwall, we are managed by RBH management. We believe our people are our
biggest assets and understand the value in putting them first. Our approach to
diversity in the workplace, health & wellbeing, sustainability, and individuality
sets us apart from our competitors and is one of the reasons we are rated Top
30 Best Places to Work in Hospitality! We are passionate about the
industry and always on the lookout for new talent to join us on our
journey...
At our hotels, we believe in
fostering a supportive and inclusive work environment. We provide ongoing
training, career development opportunities, and a chance to work alongside a
passionate team dedicated to delivering exceptional service.In RBH Management, every member of our team must play their part in
delivering ‘Exceptional Service by Exceptional People’.
We are looking for our next Cluster Sales &
Marketing Executive to
champion local lead generation and drive meetings & events success across
our Southwest hotels. If you thrive on building strong business relationships,
balancing proactive and reactive sales activity, and enjoy supporting with
administration and reporting, this is your opportunity to make a real impact.
Reporting to the Cluster General Manager and supported by the Fragrance Sales
Team, you’ll play a pivotal role in growing local market share and ensuring
seamless delivery of meetings and events.OUR BENEFITS You will have access to a benefits package we believe truly works for our peopleDiscounted hotel room rates for you and your friends & familyAn additional day's leave for your birthday Enhanced Maternity, adoption & shared parental leaveCourse Sponsorship 30% F&B discount at RBH hotels Refer a Friend scheme (earn £250 for each referral up to 5 referrals) Flexible working arrangementsWagestream - choose how and when you get paid Life Insurance Employee Assistance Programme Social and wellness events and activities all year round Free meals on duty saving you over £1000 per yearAnnual Salary of £28,000 - £30,000 depending on experience And much much more!
A DAY IN THE LIFE OF A SALES EXECUTIVE IN OUR HOTEL
What You’ll Be Doing:
Drive
local lead generation by proactively identifying and cultivating new
business opportunities within the cluster’s catchment area, while
maintaining strong relationships with existing and lapsed clients.
Support
and manage the meetings & events (M&E) process at hotel level,
ensuring smooth administration, accurate reporting, and timely
communication with stakeholders.
Act
as a key liaison between on-property teams, the M&E Manager, and
Cluster Commercial teams to maximise local opportunities and deliver a
robust pipeline of meetings, events, and group business.
Balance
proactive and reactive responsibilities: proactively generate new
enquiries and partnerships, while reactively responding to incoming leads
and client needs with efficiency and professionalism.
Report
directly to the Cluster General Manager, with ongoing support from the
Fragrance Sales Team to ensure alignment with wider sales strategies.
Provide
administrative and reporting support, ensuring data capture, database
management, and performance tracking are accurate and timely.
Contribute
to local
marketing and social media activity in collaboration with RBH
Marketing, ensuring visibility of hotel offerings in the local market.
Main Responsibilities
Local
Lead Generation
Actively identify, secure, and contract new
and repeat local business, with a focus on corporate meetings, events,
and team-building activities.
Research and target local businesses,
venue-finding agencies, and leisure attractions to build mutually
beneficial partnerships.
Conduct regular face-to-face sales calls,
networking, and community engagement to strengthen the hotel’s local presence-
local and nationally.
Meetings
& Events Process
Support the M&E Manager in handling
enquiries, proposals, contracts, and event logistics.
Ensure smooth coordination between hotel
operations and clients to deliver successful events.
Maintain accurate records of enquiries,
conversions, and event performance.
Administration
& Reporting
Provide timely and accurate reporting to the
Cluster General Manager on sales activity, pipeline, and event
performance.
Ensure effective data capture and database
management, working closely with RBH
Marketing and the Fragrance Sales
Team.
Prepare reports, presentations, and analysis
using Word, Excel, and PowerPoint.
Proactive
& Reactive Sales
Proactively generate new leads and
opportunities through research, calls, and appointments.
Reactively manage incoming enquiries,
ensuring quick turnaround and high-quality client service.
Feed national leads into the Fragrance Sales
Team for further development and account management.
Collaboration
& Representation
Work closely with the Cluster Commercial team
to execute strategies that drive local revenue.
Represent the hotel at local trade shows,
networking events, and community activities.
Support social media and
marketing initiatives to enhance local visibility.
What We Need from You:
Proven
experience in hotel or hospitality sales, with a strong track record in
meetings & events and local lead generation.
Strong
commercial outlook with focus on sales,
marketing, and revenue growth.
Excellent
customer care, account management, and negotiation skills.
Strong
administrative and reporting skills, with proficiency in Word, Excel, and
PowerPoint.
Knowledge
of PMS and CRM systems preferred (training provided).
Highly
motivated, proactive, and reactive, with strong interpersonal and
influencing skills.
Ability
to communicate effectively at all levels and build lasting relationships.
Willingness
to travel locally and occasionally nationally for client meetings, trade
fairs, and exhibitions.
Open
to new ideas and committed to implementing effective initiatives that
benefit the hotels.
EQUAL OPPORTUNITIESRBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com
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