Due to the growth of the business we are expanding our team and so we are looking for a Customer Services Advisor at our Head Office earning a salary of £26,350 per annum with a discretionary bonus scheme from day one where you could expect to earn an additional £1,400 per annum. What we are also offering the Customer Service Advisor Bonus. Pension scheme. 37.5 hours per week but get paid for 40! Enjoy a full paid 30-minute lunch break each day. Generous staff discount (following probation). 29 days holiday per year (including bank holidays). Free on-site car parking. Personal use of in-store equipment after hours. On the job training. Working within a small friendly team. The duties of a Customer Service Advisor at Fitness Superstore are Warranty and Servicing Management: Oversee customer warranty claims and equipment servicing. Address issues with broken or faulty equipment and work directly with manufacturers to ensure prompt resolutions. Product Knowledge & Advice: Develop an in-depth understanding of our product range, enabling you to accurately advise customers and troubleshoot problems. Fault Diagnosis Training: Participate in comprehensive in-house training to learn how to diagnose faults across various equipment types. Customer Service Excellence: Provide top-tier customer service, both internally and externally, ensuring that all customer queries and concerns are handled efficiently and professionally. Complex Query Resolution: Address and resolve complex customer inquiries, ensuring satisfaction and quick resolution. Parts & Service Coordination: Organize the provision of necessary parts and coordinate product servicing to ensure that customers receive timely and effective support. Admin & IT System Support: Occasionally support the Installs Admin team by using our IT systems to route orders, monitor team performance, and track vehicle maintenance schedules. Working 37.5 hours per week Monday to Friday - 09:00 17:00. However, there will be occasional weekend work. The successful Customer Service Advisor will have Have at least 12 months experience within a customer service office-based environment. Ability to communicate technical information effectively. A passion for the gym and fitness an advantage but not a requirement Great communication skills as you will be dealing with customer queries whether face-to-face and over the phone. The ability to work in a pressurised environment with experience of juggling multiple tasks simultaneously. The ability to be a team player. Excellent attention to detail. Computer literate skills including Excel, Word, and Outlook. Strong interpersonal skills, adaptability and flexibility when required.
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