Site Support Officer
Position Description
Join CGI as a Site Support Officer supporting our South West offices in Bristol, Chippenham and Gloucester, where you will play a vital role in maintaining secure, welcoming and well-run environments for colleagues, clients and partners. At CGI, our facilities teams help deliver exceptional workplace experiences that enable collaboration, productivity and operational excellence. In this role, you will take ownership of front-of-house and site support services, ensuring our offices operate safely, efficiently and professionally. You will be trusted to make a meaningful impact across multiple locations while being encouraged to bring forward ideas that enhance the workplace experience, supported by a collaborative team committed to delivering high-quality service.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance.
Your future duties and responsibilities
In this role, you will support the safe, secure and professional operation of CGI's South West office estate across Bristol, Chippenham and Gloucester. Acting as a key point of contact on site, you will oversee front-of-house services, security processes and general facilities coordination, helping ensure our workplaces remain welcoming, efficient and secure environments for colleagues and visitors.
You will take responsibility for daily site support activities including building patrols, visitor management and contractor escorting, while also supporting operational tasks such as handling deliveries, managing incoming mail and raising facilities maintenance requests. You will work closely with colleagues across facilities and security teams, using your initiative to maintain high standards across our offices and ensure smooth day-to-day operations.
Due to the nature of the work, we require a willingness to operate at unsociable times due to occasional requirements to extend building opening hours.
Key responsibilities
Deliver & Support: Provide professional front-of-house services and act as a key point of contact for visitors and colleagues.
Secure & Protect: Conduct building patrols, manage visitor sign-in processes and escort contractors across site.
Coordinate & Maintain: Receive deliveries, distribute mail and raise maintenance or facilities issues with relevant teams.
Monitor & Improve: Maintain high standards of safety, security and operational efficiency across multiple office locations.
Collaborate & Communicate: Work closely with facilities and security teams to ensure seamless site operations.
Respond & Adapt: Support extended building opening hours when required and assist with wider site operational needs.
Required qualifications to be successful in this role
You should have experience working in a commercial premises or facilities environment, ideally within a security or front-of-house role. Strong communication skills, a professional and approachable manner, and the ability to manage responsibilities across multiple sites are essential.
Essential qualifications
A current SIA licence.
Experience working within commercial premises or facilities environments.
Knowledge of Health & Safety practices and site security procedures.
Strong communication and customer service skills for client-facing interactions.
Good IT skills and ability to manage administrative tasks such as logging visitors and raising maintenance requests.
A professional, reliable and presentable approach to workplace services.
Ability to obtain or already hold National Security Vetting (NSV) Security Check (SC) clearance.
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.
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