Are you passionate about helping people and making a difference to communities? As a Payment Support Advisor at Amplius, you’ll work with customers to manage rent, sort out payments, and find solutions that work for them. You’ll provide friendly, practical support while helping people stay on track financially and keeping our communities strong and secure.
💰Salary: £25,262.07 pro-rata (FTE £33,300)📝Contract: Permanent, part time⏰Your week: 27.5 hours (Monday - Friday 9am – 2.30pm)📌Location: Hybrid with a weekly presence in our Milton Keynes, Rushden, Peterborough or Boston offices.✨Snapshot of your roleManage rent and other customer accounts, monitoring arrears and taking timely action to minimise debtAct as the main point of contact for the Payment Support Service, handling incoming enquiries and proactively engaging with customersNegotiate affordable and sustainable repayment arrangements, balancing customer needs with the organisation’s income prioritiesProvide clear and professional advice on budgeting, benefits, and financial support, signposting to specialist services when neededMaintain accurate case notes and records in housing management systems, ensuring all interactions are logged correctlyPrepare and progress formal recovery actions, including Notices of Seeking Possession, in line with policyWork collaboratively with internal teams and external partners to ensure a coordinated approach to arrears management
🔍What we’re looking for Experience in a customer-facing role, ideally within rent or income recovery, credit control, or financial supportProven ability to manage arrears and negotiate sustainable payment arrangements with customersExperience supporting customers experiencing financial difficulty, with an understanding of vulnerability and tenancy sustainmentStrong communication skills, with confidence handling sensitive and challenging conversations by phone and in writingGood knowledge of income recovery processes, early arrears management, and welfare benefits relevant to social housingHighly organised, with sound judgement, attention to detail, and experience maintaining accurate records on CRM or housing systemsProficient IT skills and the ability to work proactively, independently, and collaboratively, with a commitment to learning and development
Please read the attached Job Description before applying so you get the full scope of the role.🚨Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.Closing: 22 FebruaryPhone screening: 26 FebruaryInterviews: 4 March🚫We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.Have questions? 🧐Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums!INDMED
Read Less
