PURPOSE
OF JOB:
As a Supervisor of a pub, your primary role is to oversee the day-to-day
operations and ensure the smooth functioning of the establishment. You will be
responsible for managing the staff, maintaining high service standards, and
ensuring customer satisfaction.
RESPONSIBILITIES:
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Staff Management: Supervise and coordinate the work
of the pub staff, including bartenders, servers, and kitchen staff. This
involves the training of new employees, assisting in scheduling shifts, and
assigning tasks.
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Customer Service: Provide excellent customer
service and maintain a welcoming and friendly atmosphere in the pub. Address
customer concerns or complaints promptly and ensure a positive experience for
everyone.
-
Operational Efficiency: Monitor pub operations to
ensure efficiency and adherence to established policies and procedures. This
includes managing inventory, ordering supplies, and maintaining equipment in
good working order.
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Quality Control: Ensure that all food and beverages
served meet quality standards and are prepared according to recipes and
guidelines. Conduct regular inspections to maintain cleanliness, hygiene, and
safety standards.
-
Sales and Revenue Generation: Work closely with the
management team to implement strategies for increasing sales and revenue. This
involves promoting special offers, organizing events or promotions, and
upselling menu items.
-
Training and Development: Provide ongoing training
and coaching to staff members to enhance their skills and knowledge. Foster a
positive work environment and encourage teamwork and professional growth.
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Compliance: Ensure compliance with all applicable
laws, regulations, and licensing requirements. This includes overseeing
responsible alcohol service, maintaining records, and implementing health and
safety protocols.
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Financial Management: Monitor and manage pub
finances, including cash handling, budgeting, and tracking expenses. Prepare
reports on sales, profitability, and other performance indicators.
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Marketing and Promotion: Collaborate with the
marketing team to develop and execute marketing strategies to attract new
customers and retain existing ones. Utilize social media platforms and other
advertising channels to promote the pub's offerings.
-
Security and Safety: Maintain a safe and secure environment
for staff and customers. Implement security measures, such as surveillance
systems and staff training on emergency procedures.
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