We are looking for an enthusiastic, talented and dedicated Central Reservations
Agent to join our luxury hotel brand at The Roseate
Reading.
Join Roseate Hotels & Resorts, a boutique luxury hotel collection with
properties across the UK and India. Known for its avant-garde design, attentive
service and beautifully crafted guest experiences, Roseate blends sophisticated
business and leisure hospitality. Each property tells its own story—with bold
architecture, bespoke interiors and meticulous detail.
If you’re passionate about creating exceptional moments and being part
of a team that thinks differently, we’d love to hear from you.
Key Responsibilities:
Manage
room reservations including handling bookings, enquiries, and adjustments
efficiently, ensuring accurate billing information is recorded.
Provide
exceptional customer service, assisting guests with reservation needs,
special requests, and bespoke arrangements.
Help
and support Front of House team when business requires
Maintain
a detailed understanding of ongoing promotions, room rates, and special
packages, and highlight extra services or special packages to boost
sales.
Stay
informed about hotel happenings and the local scene, answer guest
enquiries promptly and professionally
Maximize
sales opportunities with a proactive sales mind-set, quoting rates,
processing, and confirming reservations via email or phone, and applying
no-show or late cancellation fees as needed.
Requirements:
Experience
in a similar role within 4/5 star Hotel.
Excellent
organizational abilities and proficiency in multitasking within a
fast-paced environment.
Superior
communication skills with a strong command of the English language.
Communicating
and prioritizing tasks effectively in an engaging, refined, and intuitive
way.
Addressing
all guest inquiries engagingly, aiming to convert each inquiry into a
booking through efficient and intuitive guest service.
Familiarity
with Opera PMS is preferred
Package benefits:
Additional
holiday day off for your child first day at primary school
Recognition
for every year of service anniversary including complimentary stay and
additional holiday day after 3rd year of service
Employee
Assistance Program
Meals
on duty
Provision
and laundry of uniform
Employee
recognition awards
Performance
review and personal development plan
Internal
transfer and promotion opportunities
Support
in the development of your career
Preferential
room rates within the hotel group for yourself and family & friends
You must be
eligible to live and work in the UK to apply for this position and be in
possession of a current work visa. In line with the requirements set by the
Asylum and Immigration Act 1996, all applicants must be eligible to live and
work in the UK. Documented evidence of the eligibility will be required from
candidates as part of the recruitment process.
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