Senior Business Travel Consultant - German speaking -
BirminghamAbout UsPerk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.Visit www.perk.com to learn more.About the roleWe are seeking an outstanding Executive / VIP Business Travel Consultant to deliver an elite, seven-star service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional it is highly personalised, time-critical, and relationship-driven.The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service, paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries, and making confident decisions on behalf of discerning clients.You will have strong GDS experience though we are able to provide full cross platform training for candidates who have experience in Amadeus, Sabre or another GDS.What Success Looks LikeDelivering a seamless, proactive, and anticipatory experience for Executive and VIP travellersActing as a trusted advisor, not just a booking agentManaging highly complex, often last-minute travel changes with calm professionalismConsistently achieving strong CSAT while meeting productivity and efficiency expectationsDemonstrating excellent ownership, judgement, and accountability in every interactionWhat You'll DoEnd-to-end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requestsProviding expert recommendations aligned to traveller preferences, company policy, and duty of careHandling urgent and high-impact travel disruptions with speed, empathy, and precisionManaging multiple channels (phone, chat, email) in a fast-paced Executive Care environmentBalancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherenceBuilding long-term relationships with Executive travellers through consistent, high-quality serviceCollaborating closely with peers to maintain a high-performance, elite service cultureWhat We're Looking ForEssential:Proven experience delivering high-touch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar)GDS experience (Amadeus, Sabre, Galileo or similar)Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSATExceptional communication skills with a polished, confident, and discreet styleAbility to remain calm, decisive, and solutions-focused in high-pressure situationsStrong organisational skills and attention to detailDesirable:Experience supporting senior stakeholders, C-suite, or high-net-worth individualsExposure to out-of-hours, follow-the-sun, or on-call travel support modelsPersonal AttributesNaturally service-oriented with a strong hospitality mindsetHigh emotional intelligence and sound judgementComfortable working autonomously and taking full ownershipResilient, adaptable, and confident handling ambiguityCommercially aware and performance-driven without compromising service qualityWhat we offerReceive competitive compensation and equity ownership in PerkRest and recharge with 25 days of annual leave plus bank holidaysTake control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlexPlan for your future with our qualifying earnings company pension plan with AvivaKnow that your loved ones are protected financially through your Life Insurance if the worst were to happenRest assured that you're covered by income protection in case you experience a long-term sickness or absenceLeverage tax-efficient cycle and electric car schemes with Cycle2Work & OctopusJoin our unforgettable Perk events, including our spectacular annual summer partyAlways feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved onesFocus on your family with 12-16 weeks' paid parental leaveContribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causesBroaden your horizons with up to 20 "Work from Anywhere" days per yearStay savvy with access to a wide variety of discounts and rewardsFollow your passions and take a four-week, fully paid sabbatical once you reach 5 yearsLet us help you move to one of our hubs with relocation supportHow We WorkAt Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We're an equal opportunity employer, which means you're welcome at Perk regardless of how you look, where you're from, or anything else that makes you, well, you.Protect Yourself from Recruitment ScamsAll official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.
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