Admin Support Assistant -
Milton Keynes About MIB
At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately.
Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives.
About Our Role
As our Admin Support Assistant you'll provide administrative support to the claims teams, including payment authorisation, managing correspondence and queries, assisting vulnerable customers to submit claims and password resetting for claims portal.
You'll provide an excellent customer experience and handle each task in a thorough and professional way.
Key Responsibilities
- Review and analyse payments with a strong attention to detail
- Work with departments, suppliers and customers to ensure excellent customer service is provided.
- Ensure all payments, correspondence, and queries are managed in a timely manner and that business requirements are met.
- Organise and prioritise own workload in line with changing requirements.
- To work in conjunction with company policies and procedures, in line with relevant SLAs.
- To ensure that all Data Protection requirements are complied with.
- Act as a role model for our principles; Think Big, Inspire and Customer First.
- To build and maintain effective working relationships with colleagues and contacts.
- To proactively manage all queries and ensure they are dealt with efficiently.
- Adapting to changing requirements which evolve as part of automation.
Skills and Experience
- Ability to collect and analyse relevant information to support effective decision-making.
- Ability to plan and prioritise own workload, in line with changing requirements.
- Experience of working in a customer-focused role.
- Ability to use own initiative and work within defined procedures.
- Attention to detail, with high levels of accuracy.
- Excellent communication skills, both written and verbal.
- Computer literate, including experience of using MS Office.
Salary £23,600.00
Hours 35 hours per week Monday - Friday
Location Hybrid - working 2 days per week from our office based in Milton Keynes
Grade 6
Other Benefits include:
£320 (before tax) start up allowance provided in first months pay
IT kit supplied to you
Contributory group stakeholder personal pension scheme
Life Assurance
Holiday purchase scheme
Sports and Social Club
24/7 Employee Assistance Programme
Free access to online tools to support mental and physical health
1 volunteer day each year and charity matched funding scheme
Family friendly policies including paid carers leave and enhanced maternity/ paternity pay
We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day.
So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.
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