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• M

  Customer Relationship Support - FTC for 12-months - Milton Keynes  

  MIB

  - Milton Keynes

  Posted: 13/07/2025

  Apply Now

  Customer Relationship Support - FTC for 12-months - Milton Keynes Abou... Read More

  Customer Relationship Support - FTC for 12-months - Milton Keynes

  About MIB

  At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately.

  Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives.

  About the role 

  As our CRM Support you'll be responsible for delivering high-quality support to the Customer Relationship Management (CRM) Specialist team by handling customer queries, coordinating CRM activities, and contributing to operational excellence across multiple service lines. 

  Key Responsibilities 

  • You'll respond to and resolve customer queries via telephone and written communication with professionalism and accuracy.
  • You'll update and maintain customer profiles and folders with a high degree of accuracy.
  • You'll create and manage spreadsheets, reports, and Management Information (MI) to support CRM activities.
  • You'll coordinate and facilitate CRM calls, including minute-taking and distribution of action points.
  • You'll cover CRM calls in the absence of CRM specialists as needed.
  • You'll assist in the development and documentation of internal CRM procedures and best practices.
  • You'll support and collaborate with the CRM specialist team across six service lines, applying working knowledge to contribute effectively.
  • You'll perform and take ownership of non-routine assignments and medium-complexity projects with minimal supervision.
  • You'll exercise independent judgment and initiative in decision-making within established procedures.
  • You'll coordinate and facilitate the work of others where needed, without direct supervisory responsibilities.
  • You'll provide planning and logistical support for customer engagement strategies and internal CRM initiatives.
  • You'll from time to time, operate at a strategic level in collaboration with senior stakeholders. 

  Skills and Experience  

  • Strong background in customer service or client support.
  • Proven ability to handle written and verbal communication professionally and empathetically.
  • Excellent planning, organization, and time management skills.
  • High attention to detail and accuracy in data entry, reporting, and documentation.
  • Proficient in Microsoft Office (Excel, Word, Outlook)
  • Experience in coordinating meetings, calls, and follow-up actions. 

  
  Job Title: Customer Relationship Support
  Salary: Circa £30,000
  Grade: 9
  Working Hours: 35
  Working Pattern: Monday - Friday 
  Office Location: Milton Keynes 
  Job Type: Fixed term Contract for 12-months

  Other Benefits include: 
  Contributory Group Stakeholder Personal pension scheme 
  Life Assurance 
  Employee Incentive Scheme 
  27 days holiday (plus public holidays) 
  Holiday purchase scheme 
  Sports and Social Club
  24/7 Employee Assistance Programme 
  Free access to online tools to support mental and physical health  
  Enhanced maternity, paternity and adoption leave 
  1 volunteer day each year and charity matched funding scheme

  We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day.

  So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.

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• M

  Admin Support Assistant - Milton Keynes  

  MIB

  - Milton Keynes

  Posted: 13/07/2025

  Apply Now

  Admin Support Assistant - Milton Keynes About MIB    At MIB our people... Read More

  Admin Support Assistant - Milton Keynes

  About MIB   

  At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately. 

  Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives. 

  About Our Role    

  As our Admin Support Assistant you'll provide administrative support to the claims teams, including payment authorisation, managing correspondence and queries, assisting vulnerable customers to submit claims and password resetting for claims portal. 

  You'll provide an excellent customer experience and handle each task in a thorough and professional way.

  Key Responsibilities    

  • Review and analyse payments with a strong attention to detail
  • Work with departments, suppliers and customers to ensure excellent customer service is provided.
  • Ensure all payments, correspondence, and queries are managed in a timely manner and that business requirements are met.
  • Organise and prioritise own workload in line with changing requirements.
  • To work in conjunction with company policies and procedures, in line with relevant SLAs.
  • To ensure that all Data Protection requirements are complied with.
  • Act as a role model for our principles; Think Big, Inspire and Customer First.
  • To build and maintain effective working relationships with colleagues and contacts.
  • To proactively manage all queries and ensure they are dealt with efficiently.
  • Adapting to changing requirements which evolve as part of automation.

  Skills and Experience 

  • Ability to collect and analyse relevant information to support effective decision-making.
  • Ability to plan and prioritise own workload, in line with changing requirements.
  • Experience of working in a customer-focused role.
  • Ability to use own initiative and work within defined procedures.
  • Attention to detail, with high levels of accuracy.
  • Excellent communication skills, both written and verbal.
  • Computer literate, including experience of using MS Office.

   
  Salary £23,600.00 
  Hours  35 hours per week Monday - Friday  
  Location Hybrid - working 2 days per week from our office based in Milton Keynes 
  Grade  6 

  Other Benefits include:  

  £320 (before tax) start up allowance provided in first months pay 
  IT kit supplied to you 
  Contributory group stakeholder personal pension scheme  
  Life Assurance  
  Holiday purchase scheme  
  Sports and Social Club 
  24/7 Employee Assistance Programme  
  Free access to online tools to support mental and physical health   
  1 volunteer day each year and charity matched funding scheme 
  Family friendly policies including paid carers leave and enhanced maternity/ paternity pay   

  We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day. 

   
  So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you. 

  Read Less

  Apply Now

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