Data Support Assistant - Part Time working 21 hours FTC until 31 December 2025 - Milton Keynes Vacancy Name
Data Support Assistant - Part Time working 21 hours FTC until 31 December 2025
Employment Type
Part-Time
Location
Milton Keynes
Job Role
MIB is a not-for-profit organisation at the heart of the fight against uninsured driving. In the UK someone is a victim of an uninsured or hit-and-run driver every 20 minutes - that\\\'s a huge problem. We exist to protect people from the devastation uninsured and hit-and-run driving causes.
At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that\\\'s accomplished, we\\\'re here to compensate victims quickly, fairly and compassionately.
Last year we helped more than 42,000 people struck by uninsured and hit-and-run drivers
As a Data Support Assistant, you\\\'ll manage and process data requests to MIB for all relevant services, ensuring data is held within the GDPR data retentions and only released within the remit of GDPR.
Key Outputs
Performing data requests To ensure that access to data are carried out in line with current regulations To ensure that any potential breaches identified are reported Logging customer requests in a clear, concise and professional manner, ensuring all the necessary details are accurately captured Monitoring customer data requests submitted via email and post Completing tasks as required for ISO compliance Adhering to Data Protection Legislation
Relationships
Qualifications and Education
Skills and Knowledge
GDPR foundation qualification (or be willing to work towards) is essential Concise and accurate written and verbal communication skills Professional and confident telephone manner Data handling experience essential Ability to scrutinise own work Basic knowledge of Microsoft Office
Salary £16,900 per annum
FTC until 31 December 2025
21 hours per week (Hours to be agreed - flexibility between 9am to 5pm Monday - Friday)
Grade 8
IT kit supplied to you
£320 (before tax) start up allowance
Hybrid working (2 days in the office per week) from our Milton Keynes office, MK14
Other Benefits include:
Contributory Group Stakeholder Personal pension scheme
Life Assurance
Employee Incentive Scheme
Holiday purchase scheme
Sports and Social Club
24/7 Employee Assistance Programme
Free access to online tools to support mental and physical health
Enhanced maternity, paternity and adoption leave
1 volunteer day each year and charity matched funding scheme
We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day.
So, if you think big, love a challenge and want to make a difference to people\\\'s lives, we want to hear from you.
For more information, take a look at our Role Pack: HERE
Benefits
Contract Type
Fixed Term
Applications Close Date
07 Apr 2025
Customer Relationship Specialist Manager - FTC for 12 months - Milton Keynes Vacancy Name
Customer Relationship Specialist Manager - FTC for 12 months
Employment Type
Full-Time
Location
Milton Keynes
Job Role
At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that\\\'s accomplished, we\\\'re here to compensate victims quickly, fairly and compassionately.
Last year we helped more than 42,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives.
As our Customer Relationship Manager Specialist you\\\'ll be responsible for the overall satisfaction of allocated customers, externally representing the MIB through excellent customer relationship management and internally being the voice of the customer. This role involves building relationships with our customers across services and developing a good understanding of our customers strategic priorities in order to inform MIB\\\'s strategy, working across strategic programmes to support customer engagement and readiness.
Key Outputs
Proactive relationship management of all allocated customer accounts, focussing on developing and maintaining comprehensive relationships (up to c-suite) for allocated customers. Work with our customers to understand their strategic direction and use this insight to contribute to a better customer experience. Work with SMEs and support the wider business to resolve issues, to deliver the best customer experience. To monitor the utilisation of services to ensure they are leveraging value or operating at agreed compliance levels, where appropriate. To support the wider business and our customers regarding data quality, compliance and KPIs in relation to contractual obligations or legislative requirements. Support the strategic programmes with customer engagement or relationship management activities. In conjunction with the wider business ensure there is a tracking process to regularly seek feedback to help to improve service, as appropriate. To champion data quality excellence and be a force for good in transforming MIB products May require travel across the UK where face to face sessions feel right - includes Gibraltar and N Ireland
Relationships
Qualifications and Education
Skills and Knowledge
Previous account management/customer relationship management experience within an externally facing customer service focused environment Previous experience managing customer contact - owning a customer challenge and seeing it through to conclusion Proven delivery of excellent customer service Experience of working with customers across various disciplines - wearing various \\\'hats\\\' to achieve an outcome (technical, projects, claims, underwriting, etc) Experience of managing and developing business plans to achieve delivery of targets Track record in negotiating effectively to achieve desired results Significant planning capability Excellent communication skills - chairing and owning conversations with ownership and gravitas Self reliant, proactive and able to plan work and drive results without supervision Salary circa £40,000 per annum
FTC for 12 months
Grade 11
35 hours per week (Monday - Friday)
IT kit supplied to you
£320 (before tax) start up allowance
Hybrid working from our Milton Keynes office, MK14
Other Benefits include:
Contributory Group Stakeholder Personal pension scheme
Life Assurance
Employee Incentive Scheme
25 days holiday (plus public holidays)
Holiday purchase scheme
Sports and Social Club
24/7 Employee Assistance Programme
Free access to online tools to support mental and physical health
Enhanced maternity, paternity and adoption leave
1 volunteer day each year and charity matched funding scheme
We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day.
So, if you think big, love a challenge and want to make a difference to people\\\'s lives, we want to hear from you
For more information, take a look at our role pack HERE
Benefits
Contract Type
Fixed Term
Applications Close Date
10 Apr 2025
Finance Business Partner - Milton Keynes Vacancy Name
Finance Business Partner
Employment Type
Full-Time
Location
Milton Keynes
Job Role
MIB is a not-for-profit organisation at the heart of the fight against uninsured driving. In the UK someone is a victim of an uninsured or hit-and-run driver every 20 minutes - that\\\'s a huge problem. We exist to protect people from the devastation uninsured and hit-and-run driving causes.
At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that\\\'s accomplished, we\\\'re here to compensate victims quickly, fairly and compassionately.
Last year we helped more than 42,000 people struck by uninsured and hit-and-run drivers
As a Finance Business Partner you\\\'ll interpret, explain and drive financial performance within MIB. You\\\'ll improve the impact and understanding of financial reporting on business performance and provide timely, accurate and incisive reporting and business information to strengthen decision making.
Key Outputs
Work closely with ExCo members in a finance business partner capacity, embedded into relevant business areas Budgeting and forecasting for MIB. Providing challenge and being seen as a valued business partner to all stakeholders Providing effective commercial procedures or initiating change to ensure key operational, commercial and financial targets are delivered Business planning and performance tracking, providing options for continuous improvement Analysing and delivering insights that link financial reports to business strategies Have a hands on approach during the month end period to produce relevant analysis Support and influence key operational and strategic decisions Provide strategic insights based on industry and market trends Promote management of financial risk to the organisation Introduce benchmarks, consulting techniques, and frame discussions using structured methodologies to ensure rigour in evaluating options
Relationships
Qualifications and Education
Skills and Knowledge
Professional Accountancy qualification (e.g. ACA, ACCA Level 6, CIMA Level 6 Advanced Diploma in Management Accounting) or equivalent Significant experience of finance business partnering with a wide group of stakeholders in order to challenge actual performance, forecasts and budgets Excellent communication skills Able to communicate complex accounting/financial concepts in an easily digestible form Strong presentation skills Able to engage with and influence stakeholders at all levels Solid analytical and forecasting skills
Salary £60,000 per annum
Grade 12
35 hours per week (Monday - Friday)
IT kit supplied to you
£320 (before tax) start up allowance
Hybrid working (2 days in the office per week) from our Milton Keynes office, MK14
Other Benefits include:
Contributory Group Stakeholder Personal pension scheme
Life Assurance
Employee Incentive Scheme
25 days holiday (plus public holidays)
Holiday purchase scheme
Sports and Social Club
24/7 Employee Assistance Programme
Free access to online tools to support mental and physical health
Enhanced maternity, paternity and adoption leave
1 volunteer day each year and charity matched funding scheme
We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day.
So, if you think big, love a challenge and want to make a difference to people\\\'s lives, we want to hear from you.
For more information, take a look at our role pack HERE
Benefits
Contract Type
Permanent
Applications Close Date
01 Apr 2025
Compliance Auditor - Milton Keynes Vacancy Name
Compliance Auditor
Employment Type
Full-Time
Location
Milton Keynes
Job Role
MIB is a not-for-profit organisation at the heart of the fight against uninsured driving. In the UK someone is a victim of an uninsured or hit-and-run driver every 20 minutes - that\\\'s a huge problem. We exist to protect people from the devastation uninsured and hit-and-run driving causes.
At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that\\\'s accomplished, we\\\'re here to compensate victims quickly, fairly and compassionately.
Last year we helped more than 42,000 people struck by uninsured and hit-and-run drivers
As our Compliance Auditor, you\\\'ll carry out and lead operational and/or compliance audits of companies as required by their membership / usage of specific services provided by the MIB\\\'s Client Companies (e.g. Claims Portal users, Official Injury Claim users, IFB member firms). You\\\'ll also identify practices which contravene the governing body\\\'s regulatory framework and recommend actions to address control weaknesses (and improvements to controls) identified during audit assignments, negotiating suitable corrective actions and timelines with appropriate stakeholders and to check recommendations have been implemented.
Key Outputs
Co-ordinate and schedule audits of registered users of Official Injury Claim (e.g. solicitor firms and insurance firms). Take the lead in establishing individual audit requirements and co-ordinating the audit fieldwork. Perform audit fieldwork of registered users of Official Injury Claim. Write and deliver audit reports for registered users of Official Injury Claim. Contribute to the development of audit frameworks and audit work programmes to meet the needs of the MIB\\\'s Client Companies. Make written recommendations on identified audit deficiencies and/or instances of non-compliance with the Official Injury Claim User Agreement. Work to tight deadlines, and monitor auditees\\\' progress against agreed timelines and objectives. Monitor auditees\\\' progress in implementing audit recommendations against agreed completion dates. Monitor delivery against the agreed annual audit plan, and communicate any concerns or obstacles to the Audit Manager so that these can be resolved. Monitor progress against personal objectives as agreed with the Audit Manager. Identify and escalate instances of non-cooperation among auditees, explore all available avenues for resolution among internal stakeholders. Assess and escalate issues of concern for clarity and discussion among MIB and Official Injury Claim stakeholders (e.g. the Audit Manager and Official Injury Claim Limited Board). Support the performance of audits of the MIB\\\'s information security framework against the requirements of ISO27001:2022. Produce confidential Executive Management reports as directed by the Audit and Compliance Manager. Represent the Audit team at external stakeholder meetings
Relationships
Qualifications and Education
Skills and Knowledge
Proven experience of working within an audit environment and performing audit work in line with professional audit practice. Possess knowledge and skills to audit across the boundaries between business processes and IT applications. Self-motivated and able to work independently, displaying a high level of credibility and responsibility. Excellent communication and interpersonal skills. Ability to identify business risk in all environments encountered. A high degree of dexterity and high level of concentration. Good forensic and analytical skills. Good knowledge of office-based software, including databases and spreadsheets. Excellent report writing and presentation skills. Operate with integrity, honesty and fairness.
Salary £45,000 per annum
Grade 11
35 hours per week (Monday - Friday)
IT kit supplied to you
£320 (before tax) start up allowance
Hybrid working (2 days in the office per week) from our Milton Keynes office, MK14
Other Benefits include:
Contributory Group Stakeholder Personal pension scheme
Life Assurance
Employee Incentive Scheme
25 days holiday (plus public holidays)
Holiday purchase scheme
Sports and Social Club
24/7 Employee Assistance Programme
Free access to online tools to support mental and physical health
Enhanced maternity, paternity and adoption leave
1 volunteer day each year and charity matched funding scheme
We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day.
So, if you think big, love a challenge and want to make a difference to people\\\'s lives, we want to hear from you.
For more information, take a look at our role pack HERE
Benefits
Contract Type
Permanent
Applications Close Date
07 Apr 2025
