Permanent Maintenance Surveyor - South East London - £44,000 We are pleased to continue our working relationship with a well-known G15 Housing Association, who, due to an expanding team, require a dedicated Maintenance Surveyor to join their team covering parts of SE London & Kent.
Your new role
• To undertake the management of responsive repairs, including taking corrective action where necessary and reporting regularly to the Contract Manager on progress.• To analyse and assess building defects, provide remedial proposals and prepare specifications for remedial repairs.
• To obtain quotations and estimates where necessary, in accordance with our procurement procedures.
• To maintain communication and consultation to the highest possible standards of customer care with all stakeholders.
• To ensure work is carried out within the budget and value for money is achieved, by monitoring and reporting on performance.
• To continuously identify ways of delivering the service in a more efficient and effective way.
• To suggest improvements to procedure, processes and quality control.
• To provide advice to other staff, both technical and non-technical, on construction and building related matters. This is to include desktop reviews of drawings and specifications for new developments to advise the Soft Landings team members about issues to be resolved.
• Monitor the performance of contractors and consultants and provide reports to the Contract Manager or Head of Service.
• Carry out post inspection/quality control checks on works and pursue any necessary redress to achieve satisfactory completion.
• Carry out H&S spot checks and monitor contractors and ensure contractors are working safely and complying with all relevant Health & Safety risk assessments and method statements.
• To manage complaints through the complaints process, receiving, taking ownership and providing written responses as required.
• Undertake the role of lead officer for responsive repair and void work and follow the Southern Housing contract management framework.
• To monitor and keep accurate records of progress on site, including a record of any variations, snagging and health and safety records. Accurately update Orchard and APEX on the progress of all jobs. Accurately record and acknowledge all customer contacts, complaint details, actions and learning points on CRM/CD.
• Promote and encourage customers to verify and self-serve on our customer portal and mobile app.
• Embrace and promote Southern housing culture, values and behaviours, helping to create an environment which is supportive, and a place where it’s enjoyable to work.
• To carry out any tasks deemed appropriate or required by the Contract Manager or Head of Service with the team, to create greater resilience across service charge-setting activities.
• Be available for OOH cover, when necessary, as per the agreed rota for Contract Services.
• To ensure the specifications are up-to-date and meet current legislative standards.
What you'll need to succeed
Minimum 2 years as a building surveyor in a maintenance environment, handling pre- and post-inspections.Experience with SOR and non-SOR contracts.Strong oral and written communication skills.The ability to produce detailed work specifications.Familiarity with codes of practice, building regulations, health and safety legislation, construction and design defects, procurement law, and contract management.Proficiency in using mobile technology and IT tools like Excel and Word.Ability to communicate solutions confidently to customers and colleagues.Strong negotiating and influencing skills.Methodical and organised approach with attention to detail.Strong skills in managing contracts and budget.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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