Are you passionate about delivering exceptional hospitality
and ensuring smooth operations while the world sleeps? Do you thrive in a
leadership role where every night brings new challenges and opportunities? We
are seeking a dedicated Night Duty Manager to join our Front Office team and be
the heartbeat of our hotel during the night shift.
We believe in empowering our associates to be at their best:
to care for their holistic wellbeing, to feel a sense of belonging, and to work
within a culture of respect and kindness.
What We Offer
Alongside a competitive salary and opportunities for
personal development, you will also enjoy:
Free
Meals on Duty - Complimentary meals provided while at work
Uniform
Provided - A professional uniform supplied
Explore
Discounts - A Marriott Discount Card offering benefits across 140
countries
Pension
Scheme - Participation in The People’s Pension
Employee
Assistance Programme - Confidential support for financial, health, and
wellbeing matters
Career
Growth - Ongoing training and development opportunities to enhance your
skills and progress your career
Role Overview
As Night Duty Manager, you will oversee the smooth running
of the hotel during overnight hours, ensuring our guests receive the highest
level of service and safety. You will lead the Nights Front Office team, manage
the night audit process, and act as the Person on Duty, making key decisions
and supporting departments across the hotel.
This role requires strong leadership, attention to detail,
and a proactive approach to guest satisfaction, operational excellence, and
team development.
Key Responsibilities
Night Operations & Leadership
Lead
and supervise the Front Office team during the night shift
Manage
guest check-ins, check-outs, and overnight requests with professionalism
and warmth
Conduct
hotel walkarounds to ensure safety, cleanliness, and operational readiness
Oversee
the completion of the night audit and end-of-day financial procedures
Act
as the Person on Duty, making effective decisions and supporting all
departments
Guest Experience & Safety
Deliver
exceptional guest service and resolve overnight issues promptly
Ensure
wake-up calls, room service, and guest requests are handled efficiently
Maintain
a secure and welcoming environment for guests and associates
Report
and respond to accidents, injuries, and unsafe conditions
Teamwork & Standards
Support
and motivate the night team to achieve departmental goals
Communicate
effectively with day teams to ensure seamless handovers
Uphold
Marriott brand standards and ensure compliance with procedures
Participate
in training, recognition, and performance development initiatives
Administration & Systems
Ensure
accurate posting of charges and processing of payments
Maintain
confidentiality and protect company assets
Use
systems such as Opera and Microsoft Office to manage reports and
communications
Candidate Profile
Experience
Previous
supervisory experience in a hotel night team or similar environment
preferred
Skills & Knowledge
Strong
communication skills (verbal, listening, writing)
Proactive,
reliable, and solution-oriented
Able
to lead and inspire a team
Knowledge
of hotel systems and night audit procedures desirable
Education
Good
level of English essential
This is more than a job - it’s an opportunity to be part of
a global brand that values excellence, growth, and sustainability. If you are
ready to take ownership of the night and help create unforgettable guest
experiences, apply today and start your journey with us.
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