Closing date: 29-07-2025
Customer Team Leader Location: The Co-operative Food, Eastern Road, Ashburton, TQ13 7FL Pay: £13.65 per hour Contract: 16-30 hours per week + regular overtime, permanent part-time contract Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview We’re looking for Customer Team Leaders to join our team at our new store in Ashburton. We have a range of contracts available which we'd be happy to talk through with you at interview.Closing date: 04-08-2025
Funeral Service Manager £40,900-£45,400 per annum including London Allowance plus benefits (Work Level 6A) Full time 37.5 hours per week, Monday to Friday 9am-5pm Manor Park, London E12 5DA We’re looking for a funeral service manager to join the Co-op Funeralcare team and help our colleagues to deliver the best possible service to our clients. If you can bring amazing people skills combined with real commercial focus, we can offer you the opportunity to make a difference. As a funeral service manager you’ll work with colleagues at all levels, covering between 7 and 15 funeral homes in your region. We’ll look to you to build great relationships, set standards for care and adherence to regulatory compliance, and oversee funeral services and processes to make sure we’re consistently delivering to the highest possible standards. What you’ll do • lead and coach a team of funeral directors and arrangers across your region • build strong and effective relationships with colleagues in your area to drive a consistently high standard of funeral service to our clients • inspire your teams to focus on achieving the highest possible standards of client care in line with business and commercial objectives • analyse and review management information to spot opportunities and drive continuous improvement and consistency across the wider business • take an active role in the community; building relationships with other Co-op businesses and external organisations to promote our services and bring our communities together • make sure ‘certified colleagues’ are fully supported in reaching and maintaining the required levels of competency for operating in a regulated environment • make sure ‘non-certified’ colleagues are operating within regulatory guidelines and processes • manage resources across the area, make sure there’s funeral plan arrangement cover in the homes where there are no trained colleagues • take responsibility for any client complaints and issues • carry out inspections of funeral homes to make sure standards are met and premises are always immaculate and presentable and in line with risk, health and safety standardsWe’re actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.
Closing date: 28-07-2025
Funeral Plan Arranger
£13.01 per hour plus benefits
Part time, 33.75 hours per week
Mobile role covering Bristol
You’ll need a full UK driver’s licence and access to a vehicle for this job.
At Co-op Funeralcare, we take pride in helping families say the perfect goodbye to loved ones.
As a Funeral Plan Arranger, you’ll be an advocate for our Funeral Plans by being the first point of contact for funeral plans, delivering outstanding client experience and helping clients and colleagues with any funeral plan enquiries and sales. In this role no two days will look the same: you’ll manage your own calendar to meet clients across your region, follow up on enquiries and build relationships in your local community.
What you’ll do
• Provide clients with expert guidance on funeral plans, helping them to understand their options and plan their perfect service, in line with guidelines and regulations.
• Deliver a consistent client experience by following some structured wording which you can put your personality to in connecting with the client.
• Manage your own diary with interested client interactions by making and receiving calls as well arranging visits depending on the client needs. Through the advances of future technology appointments may also be pre-populated for you.
• Proactively follow up on any funeral plan enquiries you’ve received in a timely manner.
• Keep accurate records in line with policies and regulations, making sure all client documentation is managed safely, with discretion, and in a timely manner.
• Work closely with the branch teams, providing guidance for when they’re introducing the offer of funeral plans in at need conversations, as well as support with any admin work when required.
• Champion our broader life services opportunities with clients so they’re fully aware of how Co-op can support with other life planning needs.
• Proactively seek opportunities to engage with your local community and be an ambassador for Co-op Funeralcare.
• Be responsible for your continued professional development in line with FCA regulations.
This role would suit people who have
• A full UK driving licence and access to a vehicle with business insurance.
• Excellent communication skills, with the ability to build meaningful relationships with clients, colleagues and the local community.
• A keen eye for detail and accuracy, to make sure regulatory policies and processes are always adhered to.
• Excellent admin and organisational skills, with the ability to work on your own and manage your diary, as well as travel to client meetings and support the branch teams when necessary.
• High levels of empathy, discretion and care; with strong listening skills and the ability to carefully follow and understand client’s needs in a time of vulnerability.
• A passion for delivering great service and providing good outcomes for clients.
• An interest for continuous learning and professional development.
• This is a new role and team, ways of working will develop over time so having an openness to change will be important
Why Co-op?
You’ll get a fantastic benefits package including:
• 30% off Co-op branded products and 10% off other brands in our food stores all year-round, as well as discounts on other Co-op products and services
• 23 days holidays (pro rata, rising with service)
• a pension with up to 10% employer contributions
• access to our Employee Assistance Programme which offers confidential advice and support on anything you’re struggling with, 24 hours a day
• access to virtual GP and free eye tests
• endless career development opportunities including apprenticeships
• friendly, supportive team and the knowledge that you make a huge difference to your community
• access to Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.
Building an inclusive work environment
We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme at Disability Confident Scheme - Co-op Colleagues and more about our commitments to diversity and inclusion at Diversity and Inclusion
If you’re successful in your application, we’ll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We’ll also check your social media activity on platforms like Facebook, Twitter and Instagram.
In this role you’ll work under FCA regulation – we’ll provide you with all the training you need to become a ‘certified colleague’.
To make sure you’re eligible to advise clients on ‘pre-need’ funeral plans as a ‘certified colleague’, we’ll perform FCA (Financial Conduct Authority) and financial integrity checks. These aim to identify financial sanctions such as CCJs (county court judgements) or bankruptcy. Your credit score will not be checked as part of this process.
Any offer of employment made will be conditional upon the completion of pre-employment screening checks.
Read LessClosing date: 01-08-2025
Customer Team Leader Location: The Co-operative Food, Cronkinson Farm, Nantwich, CW5 7GU Pay: £13.65 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided You can now apply for this role using your mobile device (no CV needed!)Closing date: 01-08-2025
Funeral Arranger £13.01 per hour plus benefits Part time 18.75 hours per week, Wednesday 1pm-5pm, Thursday and Friday 9am-5pm Faversham, Kent ME13 8PQClosing date: 01-08-2025
Funeral Director £14.75 per hour plus benefits Part Time, 22.5 hours per week, over 3 days that will run on a rota and could change, on call on a rota basis Westbury on Trym, Bristol, BS9 3DUYou can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of your application you’ll need to complete an online assessment. It will take you around 20 minutes to complete this test.
If you’re successful in your application, we’ll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We’ll also check your social media activity on platforms like Facebook, Twitter and Instagram.
Any offer of employment made will be conditional upon the completion of pre-employment screening checks.
Read Less
Closing date: 31-07-2025
Customer Team Leader Location: 1 Bence Court, Archers Gate; Archers Way, Amesbury, SP4 7XP Pay: £13.65 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. This role will also include working in our in-store bakeryClosing date: 31-07-2025
Funeral Plan Arranger
£12.62 per hour plus benefits
Part time, 18.75 hours per week
Mobile role covering the Welwyn Garden City region
You’ll need a full UK driver’s licence and access to a vehicle for this job.
At Co-op Funeralcare, we take pride in helping families say the perfect goodbye to loved ones.
As a Funeral Plan Arranger, you’ll be the first point of contact for funeral plans, delivering outstanding client experience and helping clients and colleagues with any funeral plan enquiries and sales. In this role no two days will look the same: you’ll manage your own calendar to meet clients across your region, follow up on enquiries and build relationships in your local community.
What you’ll do
• Provide clients with expert guidance on funeral plans, helping them to understand their options and plan their perfect service, in line with guidelines and regulations.
• Manage your own diary, making and receiving calls with clients or arranging face -to-face visits, as well as follow up on any enquiries you’ve received.
• Keep accurate records in line with policies and regulations, making sure all client documentation is managed safely, with discretion, and in a timely manner.
• Work closely with the branch teams, providing guidance and support on funeral plans enquiries, as well as support with any admin work when required.
This role would suit people who have
• A full UK driving licence and access to a vehicle.
• Ideally worked in sales, customer service, financial services and other client facing roles where you’ve supported a client in purchasing the correct product to serve their needs. This experience would be advantageous, but not required.
• Excellent communication skills, with the ability to build meaningful relationships with clients, colleagues, and the local community.
• A keen eye for detail and accuracy, to make sure regulatory policies and processes are always adhered to.
• Excellent admin and organisational skills, with the ability to work on your own and manage your diary, as well as travel to client meetings and support the branch teams when necessary.
• High levels of empathy, discretion, and care; with strong listening skills and the ability to carefully follow and understand client’s needs in a time of vulnerability.
• A passion for delivering great service and providing good outcomes for clients.
Why Co-op?
You’ll get a fantastic benefits package including:
• 30% off Co-op branded products and 10% off other brands in our food stores all year-round as well as discounts on other Co-op products and services.
• 23 days holidays (pro rata, rising with service).
• a pension with up to 10% employer contributions.
• access to our Employee Assistance Programme which offers confidential advice and support on anything you’re struggling with, 24 hours a day.
• access to virtual GP and free eye tests.
• endless career development opportunities including apprenticeships.
• friendly, supportive team and the knowledge that you make a huge difference to your community.
• access to Wagestream - a money management app that gives you access to a percentage of your pay as you earn it.
Building an inclusive work environment
We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme at Disability Confident Scheme - Co-op Colleagues and more about our commitments to diversity and inclusion at Diversity and Inclusion
If you’re successful in your application, we’ll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We’ll also check your social media activity on platforms like Facebook, Twitter and Instagram.
In this role you’ll work under FCA regulation – we’ll provide you with all the training you need to become a ‘certified colleague’.
To make sure you’re eligible to advise clients on ‘pre-need’ funeral plans as a ‘certified colleague’, we’ll perform FCA (Financial Conduct Authority) and financial integrity checks. These aim to identify financial sanctions such as CCJs (county court judgements) or bankruptcy. Your credit score will not be checked as part of this process.
Any offer of employment made will be conditional upon the completion of pre-employment screening checks.
Read LessClosing date: 31-07-2025
Mobile Funeral Arranger £28,782 (£14.76 per hour) including London Allowance plus benefits Full time 37.5 hours per week, Monday to Friday 9am-5pm Mobile role covering Hounslow, Hayes, Sunbury, Whitton and West DraytonClosing date: 31-07-2025
Funeral Arranger £13.01 per hour plus benefits Part time 25 hours per week, Monday to Friday 10am-3pm Shirebrook, Nottinghamshire NG20 8BA