If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases — often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit www.jazzpharmaceuticals.com for more information. The Senior Quality Systems Specialist supports the administration, governance, and continuous improvement of Jazz's electronic Quality Management System (eQMS). The role partners with internal stakeholders and external vendors to maintain system compliance, reliability, and effectiveness while driving enhancements that improve the user experience and support business objectives. Essential Functions/Responsibilities Support the business by assuming responsibility as Business Administrator for the company digital Quality Management System (eQMS) including all functionality. Function as a Business Administrator of the eQMS system Maintain the validated state of the global eQMS, troubleshooting, investigating, and escalating issues that impact system performance. Partner with IT, Compliance, and business stakeholders to ensure timely resolution. Collaborate with platform vendors and Level 2 support teams to ensure timely issue resolution while maintaining appropriate cost controls. Provide support for Veeva Quality Suite and Jazz releases of changes to the system, ensuring the system functions as expected and all affected stakeholders are informed Manage the Super User group to ensure they are consistently informed of all system developments. Own the administration of the Good Idea Process, ensuring requests are evaluated, prioritized, and communicated to stakeholders in a timely manner. Analyze user feedback, identify opportunities for system enhancements, and support continuous improvement initiatives to maintain compliance and improve system effectiveness. Oversee the Good Idea Process to ensure that requests are properly evaluated and outcomes are communicated in a timely and efficient manner. Ensure that all procedural documents supporting the Business Administration role are accurate, up to-date, and in compliance with relevant standards Be a key member of company audit team during regulatory or customer audits Generate Veeva Quality Support metrics and prepare presentations suitable for Senior Management review Proactively look for continuous improvement opportunities within the VQS Required Knowledge, Skills, and Abilities Bachelor's degree in Science, Engineering, Quality, or a related discipline. Minimum of 8 years of experience within the pharmaceutical, biotechnology, or regulated industry environment. Experience administering and supporting electronic Quality Management Systems (eQMS). Veeva Quality Vault Business Administrator training and certification, or equivalent experience. Strong understanding of GxP requirements and computerized system compliance. Demonstrated ability to work independently and manage multiple priorities in a fast-paced environment. Excellent verbal, written, and presentation communication skills. Proven problem-solving, stakeholder management, and continuous improvement capabilities Required/Preferred Education and Licenses Typically, Bachelor’s degree in science or related discipline Business Read Less

A career at Lombard Odier means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and operating from over 25 offices across 4 continents. With a history spanning over 230 years, Lombard Odier is an investment house providing a comprehensive offering of discretionary and advisory portfolio management, wealth services and custody. We also offer asset management services and investment strategies through Lombard Odier Investment Managers and provide advanced banking technology to other financial institutions. “Rethink Everything” is our philosophy – it is at the heart of everything we do. We have grown stronger through more than 40 financial crises by rethinking the world around us to provide a fresh investment perspective for our clients. Office Manager - London (12-month contract) Our Corporate Services Unit is in charge of all the services required to manage the bank's offices across our locations. The office manager is responsible for the premises. In charge of organization and coordination of the office, procedures and resources to facilitate organizational effectiveness and efficiency. Starting September 26, we are looking for an Office Manager for our London office. YOUR ROLE Liaising with the internal Corporate Services department, the building manager and suppliers on all matters relating to premises, security and risk management Ensuring the operational safety of the office for internal and external client and providing support (fire, security procedures, first aid and local regulations). Monitoring technical installations Checking the maintenance of premises, furniture and technical installations Overseeing the execution of contracts, managing contracts/orders, invoicing and payments Ensuring excellent relations with third parties (building managers, co-ownership, insurance, brokers) Managing internal customer requests Supervising and coordinating all renovation and relocation projects (attending meetings, minutes, follow-up) in collaboration with the business expert Ensure that reception and lounge services are in line with the Group Hospitality guidelines Overseeing the proper functioning of physical and electronic document archiving Ensuring compliance with best practice in terms of environmental, health and regulatory standards YOUR PROFILE Bachelor or Master Degree (Real Estate, Engineering, Facility Management, Hospitality). Successful experience as a building or site manager, office manager. Excellent time management skills and ability to manage multiple tasks and prioritize work Excellent written and oral communication skills Attention to detail and problem solving skills Initiative and a strong sense of customer satisfaction Ability to adapt and face challenging situation Solid organizational skills in a demanding environment Competence in MS Office (MS Word, Excel and Outlook, in particular), experience of email planning tools Language skills : English required, French an asset. Our Maison’s DNA is defined by five core values. Excellence drives us to be the best at what we do, while Innovation fuels our progress. Respect underpins every interaction, and Integrity shapes our actions. Together, we are One Team , united in serving our clients with unwavering dedication. As a responsible and supportive employer, we promote a diverse and inclusive work environment for our employees and candidates. Diversity, Equity and Inclusion are woven into the fabric of our Maison’s DNA, and we strive to ensure that our employees can fulfill both their personal and professional aspirations by encouraging internal mobility and individual upskilling programs. We firmly believe that building Diverse Teams contributes to our successes and to deliver on this, we actively embed Diversity, Equity and Inclusion in our business strategy. It is an exciting time to join our Teams. All applications will be handled in the strictest confidence. Read Less

You probably know us for our world-famous Cornish clotted cream, but behind our 128-year heritage is a modern, fast-paced technological operation. Rodda s is a leading Fast-Moving Consumer Goods (FMCG) brand with a growing international footprint, and our IT systems are the backbone of everything we do. We are looking for an enthusiastic, recent IT graduate to join us as an ICT Helpdesk Analyst. If you are eager to get hands-on experience, learn complex enterprise systems, and build your career within a business that truly cares about its people, this is the perfect role for you. Why This Role is Perfect for a Graduate Forget about just resetting passwords all day. At Rodda's, you will get real exposure to enterprise-grade technology in a manufacturing environment. Unrivaled Learning Opportunities: We don't expect you to know everything on day one. You will be given the unique opportunity to learn and master critical business technologies, including our ERP (Enterprise Resource Planning) system and SCADA (Supervisory Control and Data Acquisition) manufacturing infrastructure. A Truly Supportive Team: You will be joining a close-knit, welcoming IT family. We believe in "togetherness" and are committed to mentoring you, sharing our knowledge, and helping you develop into a well-rounded IT professional. Fast-Paced FMCG Environment: Experience the dynamic, exciting world of an international FMCG business where your technical support directly impacts the production and global export of our beloved products. What You Will Be Doing As our ICT Helpdesk Analyst, you will be the friendly face of IT for our business. Your key responsibilities will include: Full-Stack Helpdesk Support: Dive into a varied workload where you will troubleshoot and resolve a complete spectrum of IT issues from setting up hardware and mobile devices to diagnosing network and software challenges. Order System Support: Play a vital role in our daily operations by monitoring and supporting the systems that ingest our customer orders, ensuring our products get where they need to go without a hitch. On-Call Rotation: Gain critical real-world experience in business continuity by participating in our shared on-call rotation, providing essential support to keep our 24/7 manufacturing operations running smoothly. Who We Are Looking For A recent graduate with an IT-related degree (or equivalent Level 2+ IT qualification). A "can-do" attitude with a massive appetite for learning new technologies (especially ERP and SCADA). Excellent communication skills you enjoy helping people and can explain technical solutions in a friendly, easy-to-understand way. Someone who shares our core values of Togetherness, Responsibility, and Openness. Click APPLY NOW to submit your application Read Less

What you will do

Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. 

As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. 
This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. 
Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval.  Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval.  Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review.  Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval.  CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure.  Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required.  Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner.  Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation.  Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion.  Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met.  Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps.  Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed.  Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. 
What you will have
Experience:  Strong working knowledge of ITIL frameworks.  Minimum 5+ years working within an IT environment.  Proven stakeholder engagement and communication skills.  Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience.  Personal:  Comfortable wearing multiple hats and balancing governance with delivery.  Strong analytical and problem‑solving skills, with the ability to identify root causes and pragmatic solutions  Confident communicator with the ability to influence and challenge constructively.  Highly organised, with the ability to manage competing priorities across multiple processes and initiatives.  Strong focus on operational excellence, risk management and service quality  Excellent stakeholder engagement and communication skills.  Strong focus on continuous improvement, optimisation, and delivering operational excellence.  Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments.  Degree qualified – preferred  ITIL v4 Certification - preferred What we can offer youTo learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits | A&O Shearman careersShould you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required.


We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Read Less

What you will do
Reporting to the Head of Software Engineering, this role provides management of testing resources and testing environments to meet A&O Shearman’s business requirements, quality assurance goals, and compliance obligations.  
The role is a member of the Enterprise Architecture & Technology Platform teams and is responsible for defining the testing strategy and framework for the project delivery lifecycle, business as usual testing, directing external third-party service providers, and management of testing environments. 
The role is accountable for the efficacy, accuracy and completeness of project lifecycle testing, along with the security, integrity and performance of testing environments, and representing quality assurance at the Change Advisory board. 
The role also provides guidance and feedback on testing best practices to internal software engineering DevOps teams delivering bespoke software. Overseeing the testing of project delivery workstreams and business-as-usual testing.  Managing and maintaining testing environments, collaborating with infrastructure and security teams to ensure the environments remain secure, available, and cost-effective,  Owning the Test Data Management tooling and implementation across projects and teams.  Attend Change Advisory Board (CAB) meetings as a representative for quality assurance.   Maintain strong customer relationships with fee earners and business teams to manage the quality.  Work as part of the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm’s testing and test environment strategy.  Work with senior stakeholders from Infrastructure & Operations, Tech Delivery, and the Process Team to maximise the stability of releases.   Act as the focal point for matters related to software testing strategy and environment management, providing expert guidance to other teams when required.  Performance management of external testing teams, providing mentorship and ensuring alignment with HR standards and policies.  Facilitate regular service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered.  Own the software testing strategy and environment management budget and benefits delivery, balancing priorities and clearly demonstrating the value that software testing strategy and environment management delivers whilst working with IT Business Operations to ensure alignment.  Actively identify and pursue opportunities for continuous improvement in software testing strategy and environment management, whilst assessing the viability and business value for the firm. 

What you will have
Experience:  Extensive experience in manual and automated testing, preferably within the legal or professional services sector.  Deep knowledge and understanding of automated testing of Cloud-based SaaS applications, testing environments, and operational management.  Knowledge of IT strategic planning, design, and operations processes.  Proven project and program management capabilities.  Familiarity with testing frameworks in the C#, JavaScript/TypeScript, PowerShell, and Python ecosystems.  Strong knowledge of current IT and data market trends and technology innovations.  Proven track record of managing large globally dispersed teams.  Hands-on and current test automation practitioner and able to configure environments with scripting    Experience within the IT industry, leading high-performing test teams.  Working knowledge of creating, configuring and maintaining cloud-based test environments.  Excellent stakeholder engagement and communication skills. 
NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Read Less

What you will do

Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration – process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions – Architecture, Solution Delivery and Technology Services – to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm’s governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm.
What you will have

Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage.
NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
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What you will do
Reporting to the Head of Software Engineering, this role provides management of testing resources and testing environments to meet A&O Shearman’s business requirements, quality assurance goals, and compliance obligations.  
The role is a member of the Enterprise Architecture & Technology Platform teams and is responsible for defining the testing strategy and framework for the project delivery lifecycle, business as usual testing, directing external third-party service providers, and management of testing environments. 
The role is accountable for the efficacy, accuracy and completeness of project lifecycle testing, along with the security, integrity and performance of testing environments, and representing quality assurance at the Change Advisory board. 
The role also provides guidance and feedback on testing best practices to internal software engineering DevOps teams delivering bespoke software. Overseeing the testing of project delivery workstreams and business-as-usual testing.  Managing and maintaining testing environments, collaborating with infrastructure and security teams to ensure the environments remain secure, available, and cost-effective,  Owning the Test Data Management tooling and implementation across projects and teams.  Attend Change Advisory Board (CAB) meetings as a representative for quality assurance.   Maintain strong customer relationships with fee earners and business teams to manage the quality.  Work as part of the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm’s testing and test environment strategy.  Work with senior stakeholders from Infrastructure & Operations, Tech Delivery, and the Process Team to maximise the stability of releases.   Act as the focal point for matters related to software testing strategy and environment management, providing expert guidance to other teams when required.  Performance management of external testing teams, providing mentorship and ensuring alignment with HR standards and policies.  Facilitate regular service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered.  Own the software testing strategy and environment management budget and benefits delivery, balancing priorities and clearly demonstrating the value that software testing strategy and environment management delivers whilst working with IT Business Operations to ensure alignment.  Actively identify and pursue opportunities for continuous improvement in software testing strategy and environment management, whilst assessing the viability and business value for the firm. 

What you will have
Experience:  Extensive experience in manual and automated testing, preferably within the legal or professional services sector.  Deep knowledge and understanding of automated testing of Cloud-based SaaS applications, testing environments, and operational management.  Knowledge of IT strategic planning, design, and operations processes.  Proven project and program management capabilities.  Familiarity with testing frameworks in the C#, JavaScript/TypeScript, PowerShell, and Python ecosystems.  Strong knowledge of current IT and data market trends and technology innovations.  Proven track record of managing large globally dispersed teams.  Hands-on and current test automation practitioner and able to configure environments with scripting    Experience within the IT industry, leading high-performing test teams.  Working knowledge of creating, configuring and maintaining cloud-based test environments.  Excellent stakeholder engagement and communication skills. 
NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Read Less

What you will do

Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. 

As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. 
This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. 
Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval.  Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval.  Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review.  Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval.  CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure.  Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required.  Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner.  Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation.  Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion.  Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met.  Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps.  Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed.  Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. 
What you will have
Experience:  Strong working knowledge of ITIL frameworks.  Minimum 5+ years working within an IT environment.  Proven stakeholder engagement and communication skills.  Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience.  Personal:  Comfortable wearing multiple hats and balancing governance with delivery.  Strong analytical and problem‑solving skills, with the ability to identify root causes and pragmatic solutions  Confident communicator with the ability to influence and challenge constructively.  Highly organised, with the ability to manage competing priorities across multiple processes and initiatives.  Strong focus on operational excellence, risk management and service quality  Excellent stakeholder engagement and communication skills.  Strong focus on continuous improvement, optimisation, and delivering operational excellence.  Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments.  Degree qualified – preferred  ITIL v4 Certification - preferred What we can offer youTo learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits | A&O Shearman careersShould you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required.


We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Read Less

What you will do

You will support key database for applications used by A&O Shearman that keep the firm running. These include the firm’s finance and customer relationship management systems, as well business intake and time capture. You will support other business critical applications, including file transfer, legal technology and various application services.
You will work with 3rd parties who provide expertise in these systems. The firm’s database infrastructure, MS-SQL, will also be supported by you. You will also support the Dynamics365 platform and applications built on it. Application servers and Databases are a mixture of on-premises and SaaS/cloud-hosted.
As well as supporting the databases stack, you will package, configure, test, and deploy applications to the firm. You will work with other service support teams in I&O, including End-User Compute, Infrastructure and Networks, to provide a world-class service to our business. You will also work with our global service desk, regional support teams and the global IT department. You will provide technical database expertise on projects when required. Provide availability, scalability and performance of all application database systems through data metrics Capture, analyse database metrics and bring forward improvements of database systems Identify, design and implement robust monitoring alerts to identify potential issues early Maintain core database infrastructure servers in Azure, AVS and on-premises Develop backup/restore procedures for major databases to ensure data integrity Develop and leverage automation procedures to turn repeatable actions into automated processes Analyse database capacity metrics on all server infrastructure Provide expertise for database engineering to optimise database migrations, queries and performance Management and monitoring of SQL availability groups and clustered SQL servers Lead in database related projects and ensure timely delivery. Analyse and use data to identify and prioritise operations to find root cause of major issues. Participate in on call and out of hours support for both application and databases Knowledge and use of DevOps and GitHub and other collaboration tool sets Support maintenance reviews, vulnerability assessments of MS SQL Ability to work independently and good communication skills Document and knowledge share learnings to wider team with ability to multi-task including team upskilling Experience with programming languages including PowerShell, SQL, Linux preferred Collaborate with other engineering teams on production changes, incidents and problem management
What you will have

Desired Skills Proficient Microsoft SQL Azure Server and SQL infrastructure AZ-900 Azure Fundamentals and DP-900 Azure Data Fundamentals preferred SQL AG, Clustering and high availability features experience SQL and PowerShell scripting experience SQL and server performance tuning SQL Replication performance and monitoring tuning Understanding of Linux server management
NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Read Less

What you will do
Reporting to the Head of Software Engineering, this role provides management of testing resources and testing environments to meet A&O Shearman’s business requirements, quality assurance goals, and compliance obligations.  
The role is a member of the Enterprise Architecture & Technology Platform teams and is responsible for defining the testing strategy and framework for the project delivery lifecycle, business as usual testing, directing external third-party service providers, and management of testing environments. 
The role is accountable for the efficacy, accuracy and completeness of project lifecycle testing, along with the security, integrity and performance of testing environments, and representing quality assurance at the Change Advisory board. 
The role also provides guidance and feedback on testing best practices to internal software engineering DevOps teams delivering bespoke software. Overseeing the testing of project delivery workstreams and business-as-usual testing.  Managing and maintaining testing environments, collaborating with infrastructure and security teams to ensure the environments remain secure, available, and cost-effective,  Owning the Test Data Management tooling and implementation across projects and teams.  Attend Change Advisory Board (CAB) meetings as a representative for quality assurance.   Maintain strong customer relationships with fee earners and business teams to manage the quality.  Work as part of the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm’s testing and test environment strategy.  Work with senior stakeholders from Infrastructure & Operations, Tech Delivery, and the Process Team to maximise the stability of releases.   Act as the focal point for matters related to software testing strategy and environment management, providing expert guidance to other teams when required.  Performance management of external testing teams, providing mentorship and ensuring alignment with HR standards and policies.  Facilitate regular service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered.  Own the software testing strategy and environment management budget and benefits delivery, balancing priorities and clearly demonstrating the value that software testing strategy and environment management delivers whilst working with IT Business Operations to ensure alignment.  Actively identify and pursue opportunities for continuous improvement in software testing strategy and environment management, whilst assessing the viability and business value for the firm. 

What you will have
Experience:  Extensive experience in manual and automated testing, preferably within the legal or professional services sector.  Deep knowledge and understanding of automated testing of Cloud-based SaaS applications, testing environments, and operational management.  Knowledge of IT strategic planning, design, and operations processes.  Proven project and program management capabilities.  Familiarity with testing frameworks in the C#, JavaScript/TypeScript, PowerShell, and Python ecosystems.  Strong knowledge of current IT and data market trends and technology innovations.  Proven track record of managing large globally dispersed teams.  Hands-on and current test automation practitioner and able to configure environments with scripting    Experience within the IT industry, leading high-performing test teams.  Working knowledge of creating, configuring and maintaining cloud-based test environments.  Excellent stakeholder engagement and communication skills. 
NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Read Less

What you will do
Reporting to the Cloud Platform Architect, this role will be responsible for the design of Cloud and infrastructure services and processes that make up the Cloud & Infrastructure Platform that support the A&O Shearman business, globally. These services and process include the cloud services, networks, software and other resources required to deliver the Platform The role translates business requirements into technical and process designs and guides engineering teams through delivery, ensuring the A&OS Cloud and Infrastructure Platform meets the current and future needs of the global business, is secure, operationally excellent and is cost efficient Defines, designs and delivers the network and infrastructure architecture for all Cloud, WAN and LAN requirements including all end user compute requirements The role works with global IT leadership to translate business goals into technology and process designs to support the delivery of the Cloud and Infrastructure Platform Roadmap The role works with project delivery leadership to support business projects which require Cloud and Infrastructure Platform services Accountable for all aspects of the A&OS network architecture and engineering, including delivery of functional and non-functional requirements, meeting operational and project cost constraints. Accountable for ensuring the future network architecture meets the A&OS business needs. This includes ownership of network designs for all projects, growth and changing requirements. Accountable for delivering the architecture, designs and engineering for multiple, complex projects from across the business as well as the core Cloud Platform Roadmap, often concurrently. These will come from a variety of stakeholders and locations across the globe Able to effectively manage the workload for network architecture, design and engineering from across multiple complex projects and the core Cloud Platform Roadmap concurrently, to ensure successful delivery to business expectations and timelines Support the Cloud Platform Architect to: Ensure the multi-year Cloud & Infrastructure Platform Roadmap is continuously maintained, aligned to the business goals and strategy, delivering security, operational excellence and cost efficiency Ensure the multi-year Cloud & Infrastructure Platform Roadmap is delivered. Lead architecture and engineering resources to deliver designs and change, while ensuring compliance with governance frameworks, best practice, risk management, guardrails and compliance across engineering teams. These resources will be a mix of internal and external resources Deliver designs for the Cloud and Infrastructure Platform and other business projects using blueprints, technical specifications, and standards Support the development of business cases for new initiatives which require the Cloud and infrastructure Platform services and processes Engage and contract with external suppliers, with commercial acumen Ensure the successful delivery of the critical services that other technology Platforms, business and customer projects will need to consume from the Cloud & Infrastructure Platform. This will include: Providing timeline, skills and effort estimates to projects for solution design and delivery Forecasting capacity requirements and ensuring these are ready when required Forecasting future demand for services and processes to ensure innovative solutions are available to support these when required
What you will have
Must have relevant technical architecture qualifications and certifications for at least one of the major Cloud providers, preferably Microsoft Azure Deep expertise of at least one Cloud provider, preferably Microsoft Azure and associated network services Experience in technology architecture, engineering and networking using a range of technology tools to perform these roles Deep understanding and experience of Cloud Computing, Network design and protocols, Storage, Infrastructure as Code, Containerization and Information Security Ability to solve complex business and technology problems in demanding timescales Ability to understand and translate business goals and strategy into technology designs Ability to innovate and drive adoption of new technologies to ensure the Cloud and Infrastructure Platform is continuously ready to meet new business demands Strong understanding and experience of using architectural governance frameworks, best practices, compliance and risk management Must have operated architectural governance processes and logistics, including design authorities and design review Good understanding and experience of the project delivery lifecycle, from concept to delivery, delivery methodologies and finance Good understanding and experience of the operational lifecycle, from go-live to decommissioning and what is required to maintain an industry leading operational environment Ability to select and work with vendors to deliver business outcomes on time, budget and scope Ability to influence stakeholders including IT leadership and peers across the global IT organization Excellent communication and presentation skills NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Read Less

What you will do
Reporting to the Head of Software Engineering, this role provides management of testing resources and testing environments to meet A&O Shearman’s business requirements, quality assurance goals, and compliance obligations.  
The role is a member of the Enterprise Architecture & Technology Platform teams and is responsible for defining the testing strategy and framework for the project delivery lifecycle, business as usual testing, directing external third-party service providers, and management of testing environments. 
The role is accountable for the efficacy, accuracy and completeness of project lifecycle testing, along with the security, integrity and performance of testing environments, and representing quality assurance at the Change Advisory board. 
The role also provides guidance and feedback on testing best practices to internal software engineering DevOps teams delivering bespoke software. Overseeing the testing of project delivery workstreams and business-as-usual testing.  Managing and maintaining testing environments, collaborating with infrastructure and security teams to ensure the environments remain secure, available, and cost-effective,  Owning the Test Data Management tooling and implementation across projects and teams.  Attend Change Advisory Board (CAB) meetings as a representative for quality assurance.   Maintain strong customer relationships with fee earners and business teams to manage the quality.  Work as part of the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm’s testing and test environment strategy.  Work with senior stakeholders from Infrastructure & Operations, Tech Delivery, and the Process Team to maximise the stability of releases.   Act as the focal point for matters related to software testing strategy and environment management, providing expert guidance to other teams when required.  Performance management of external testing teams, providing mentorship and ensuring alignment with HR standards and policies.  Facilitate regular service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered.  Own the software testing strategy and environment management budget and benefits delivery, balancing priorities and clearly demonstrating the value that software testing strategy and environment management delivers whilst working with IT Business Operations to ensure alignment.  Actively identify and pursue opportunities for continuous improvement in software testing strategy and environment management, whilst assessing the viability and business value for the firm. 

What you will have
Experience:  Extensive experience in manual and automated testing, preferably within the legal or professional services sector.  Deep knowledge and understanding of automated testing of Cloud-based SaaS applications, testing environments, and operational management.  Knowledge of IT strategic planning, design, and operations processes.  Proven project and program management capabilities.  Familiarity with testing frameworks in the C#, JavaScript/TypeScript, PowerShell, and Python ecosystems.  Strong knowledge of current IT and data market trends and technology innovations.  Proven track record of managing large globally dispersed teams.  Hands-on and current test automation practitioner and able to configure environments with scripting    Experience within the IT industry, leading high-performing test teams.  Working knowledge of creating, configuring and maintaining cloud-based test environments.  Excellent stakeholder engagement and communication skills. 
NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Read Less

What you will do

Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. 

As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. 
This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. 
Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval.  Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval.  Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review.  Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval.  CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure.  Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required.  Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner.  Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation.  Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion.  Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met.  Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps.  Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed.  Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. 
What you will have
Experience:  Strong working knowledge of ITIL frameworks.  Minimum 5+ years working within an IT environment.  Proven stakeholder engagement and communication skills.  Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience.  Personal:  Comfortable wearing multiple hats and balancing governance with delivery.  Strong analytical and problem‑solving skills, with the ability to identify root causes and pragmatic solutions  Confident communicator with the ability to influence and challenge constructively.  Highly organised, with the ability to manage competing priorities across multiple processes and initiatives.  Strong focus on operational excellence, risk management and service quality  Excellent stakeholder engagement and communication skills.  Strong focus on continuous improvement, optimisation, and delivering operational excellence.  Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments.  Degree qualified – preferred  ITIL v4 Certification - preferred What we can offer youTo learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits | A&O Shearman careersShould you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required.


We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Read Less

What you will do
Reporting to the Head of Software Engineering, this role provides management of testing resources and testing environments to meet A&O Shearman’s business requirements, quality assurance goals, and compliance obligations.  
The role is a member of the Enterprise Architecture & Technology Platform teams and is responsible for defining the testing strategy and framework for the project delivery lifecycle, business as usual testing, directing external third-party service providers, and management of testing environments. 
The role is accountable for the efficacy, accuracy and completeness of project lifecycle testing, along with the security, integrity and performance of testing environments, and representing quality assurance at the Change Advisory board. 
The role also provides guidance and feedback on testing best practices to internal software engineering DevOps teams delivering bespoke software. Overseeing the testing of project delivery workstreams and business-as-usual testing.  Managing and maintaining testing environments, collaborating with infrastructure and security teams to ensure the environments remain secure, available, and cost-effective,  Owning the Test Data Management tooling and implementation across projects and teams.  Attend Change Advisory Board (CAB) meetings as a representative for quality assurance.   Maintain strong customer relationships with fee earners and business teams to manage the quality.  Work as part of the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm’s testing and test environment strategy.  Work with senior stakeholders from Infrastructure & Operations, Tech Delivery, and the Process Team to maximise the stability of releases.   Act as the focal point for matters related to software testing strategy and environment management, providing expert guidance to other teams when required.  Performance management of external testing teams, providing mentorship and ensuring alignment with HR standards and policies.  Facilitate regular service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered.  Own the software testing strategy and environment management budget and benefits delivery, balancing priorities and clearly demonstrating the value that software testing strategy and environment management delivers whilst working with IT Business Operations to ensure alignment.  Actively identify and pursue opportunities for continuous improvement in software testing strategy and environment management, whilst assessing the viability and business value for the firm. 

What you will have
Experience:  Extensive experience in manual and automated testing, preferably within the legal or professional services sector.  Deep knowledge and understanding of automated testing of Cloud-based SaaS applications, testing environments, and operational management.  Knowledge of IT strategic planning, design, and operations processes.  Proven project and program management capabilities.  Familiarity with testing frameworks in the C#, JavaScript/TypeScript, PowerShell, and Python ecosystems.  Strong knowledge of current IT and data market trends and technology innovations.  Proven track record of managing large globally dispersed teams.  Hands-on and current test automation practitioner and able to configure environments with scripting    Experience within the IT industry, leading high-performing test teams.  Working knowledge of creating, configuring and maintaining cloud-based test environments.  Excellent stakeholder engagement and communication skills. 
NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Read Less

What you will do

Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. 

As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. 
This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. 
Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval.  Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval.  Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review.  Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval.  CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure.  Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required.  Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner.  Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation.  Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion.  Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met.  Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps.  Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed.  Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. 
What you will have
Experience:  Strong working knowledge of ITIL frameworks.  Minimum 5+ years working within an IT environment.  Proven stakeholder engagement and communication skills.  Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience.  Personal:  Comfortable wearing multiple hats and balancing governance with delivery.  Strong analytical and problem‑solving skills, with the ability to identify root causes and pragmatic solutions  Confident communicator with the ability to influence and challenge constructively.  Highly organised, with the ability to manage competing priorities across multiple processes and initiatives.  Strong focus on operational excellence, risk management and service quality  Excellent stakeholder engagement and communication skills.  Strong focus on continuous improvement, optimisation, and delivering operational excellence.  Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments.  Degree qualified – preferred  ITIL v4 Certification - preferred What we can offer youTo learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits | A&O Shearman careersShould you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required.


We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Read Less

What you will do
Reporting to the Lead Engineer (Integration), this role supports the design, development, and maintenance of custom integrations that connect A&O Shearman’s key legal systems, and which support the ingestion, time recording, and document storage of legal Matters.  
The role is accountable for the correct operation, availability, performance, and security of the integration platform.
Develop and operate integration platforms in alignment with the firm’s strategy, standards, and policies.  Develop microservices and web apps to connect systems using integration platforms.  Develop customer relationships with fee earners and business teams to manage the delivery of software solutions and tooling.  Participate in agile ceremonies such as sprint planning, retrospectives, and demos.  Work with IT stakeholders to refine acceptance criteria.  Write unit, integration, and acceptance tests.  Improve and extend CI/CD pipelines.  Provide 3rd line support for operational issues, working with Technology Services to resolve operational issues and plan and deploy software releases.  Investigate and support legal workflow issues.  Act as the focal point for matters related to integration engineering, providing guidance to other teams when required.  Contribute to continuous improvement of QA processes and tools.  Support the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm’s development of software solutions and tooling.  Work with stakeholders from Enterprise Architecture, Data Governance and Information Security to ensure solutions are performant, compliant and secure.  Support service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered.  Identify and pursue opportunities for continuous improvement in integration engineering. Including improving software solutions tooling.  Working with system and solution architects, contribute to the integration engineering standards, API development standards, and more broadly, to the Engineering Centre of Excellence documentation.  
What you will have
Experience:  Direct or related experience in .NET development, preferably within the legal or professional services sector.  Demonstrable problem-solving skills using the latest versions of C#.  Strong understanding of software architecture, patterns, testing, and debugging.  Knowledge and understanding of scalable, cloud-based systems and operational management.  Knowledge of IT strategic planning, design, and operations processes.  Familiarity with Agile software development practices   Solid understanding of the testing pyramid and testing trade-offs,  Knowledge of current IT and data market trends and technology innovations.  Background in the IT industry, with experience managing and developing cloud-based systems.  NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
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What you will do
Reporting to the Head of Software Engineering, this role provides management of testing resources and testing environments to meet A&O Shearman’s business requirements, quality assurance goals, and compliance obligations.  
The role is a member of the Enterprise Architecture & Technology Platform teams and is responsible for defining the testing strategy and framework for the project delivery lifecycle, business as usual testing, directing external third-party service providers, and management of testing environments. 
The role is accountable for the efficacy, accuracy and completeness of project lifecycle testing, along with the security, integrity and performance of testing environments, and representing quality assurance at the Change Advisory board. 
The role also provides guidance and feedback on testing best practices to internal software engineering DevOps teams delivering bespoke software. Overseeing the testing of project delivery workstreams and business-as-usual testing.  Managing and maintaining testing environments, collaborating with infrastructure and security teams to ensure the environments remain secure, available, and cost-effective,  Owning the Test Data Management tooling and implementation across projects and teams.  Attend Change Advisory Board (CAB) meetings as a representative for quality assurance.   Maintain strong customer relationships with fee earners and business teams to manage the quality.  Work as part of the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm’s testing and test environment strategy.  Work with senior stakeholders from Infrastructure & Operations, Tech Delivery, and the Process Team to maximise the stability of releases.   Act as the focal point for matters related to software testing strategy and environment management, providing expert guidance to other teams when required.  Performance management of external testing teams, providing mentorship and ensuring alignment with HR standards and policies.  Facilitate regular service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered.  Own the software testing strategy and environment management budget and benefits delivery, balancing priorities and clearly demonstrating the value that software testing strategy and environment management delivers whilst working with IT Business Operations to ensure alignment.  Actively identify and pursue opportunities for continuous improvement in software testing strategy and environment management, whilst assessing the viability and business value for the firm. 

What you will have
Experience:  Extensive experience in manual and automated testing, preferably within the legal or professional services sector.  Deep knowledge and understanding of automated testing of Cloud-based SaaS applications, testing environments, and operational management.  Knowledge of IT strategic planning, design, and operations processes.  Proven project and program management capabilities.  Familiarity with testing frameworks in the C#, JavaScript/TypeScript, PowerShell, and Python ecosystems.  Strong knowledge of current IT and data market trends and technology innovations.  Proven track record of managing large globally dispersed teams.  Hands-on and current test automation practitioner and able to configure environments with scripting    Experience within the IT industry, leading high-performing test teams.  Working knowledge of creating, configuring and maintaining cloud-based test environments.  Excellent stakeholder engagement and communication skills. 
NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Read Less

What you will do

Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration – process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions – Architecture, Solution Delivery and Technology Services – to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm’s governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm.
What you will have

Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage.
NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
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What you will do

Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration – process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions – Architecture, Solution Delivery and Technology Services – to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm’s governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm.
What you will have

Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage.
NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
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What you will do
Reporting to the Lead Engineer (Integration), this role supports the design, development, and maintenance of custom integrations that connect A&O Shearman’s key legal systems, and which support the ingestion, time recording, and document storage of legal Matters.  
The role is accountable for the correct operation, availability, performance, and security of the integration platform.
Develop and operate integration platforms in alignment with the firm’s strategy, standards, and policies.  Develop microservices and web apps to connect systems using integration platforms.  Develop customer relationships with fee earners and business teams to manage the delivery of software solutions and tooling.  Participate in agile ceremonies such as sprint planning, retrospectives, and demos.  Work with IT stakeholders to refine acceptance criteria.  Write unit, integration, and acceptance tests.  Improve and extend CI/CD pipelines.  Provide 3rd line support for operational issues, working with Technology Services to resolve operational issues and plan and deploy software releases.  Investigate and support legal workflow issues.  Act as the focal point for matters related to integration engineering, providing guidance to other teams when required.  Contribute to continuous improvement of QA processes and tools.  Support the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm’s development of software solutions and tooling.  Work with stakeholders from Enterprise Architecture, Data Governance and Information Security to ensure solutions are performant, compliant and secure.  Support service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered.  Identify and pursue opportunities for continuous improvement in integration engineering. Including improving software solutions tooling.  Working with system and solution architects, contribute to the integration engineering standards, API development standards, and more broadly, to the Engineering Centre of Excellence documentation.  
What you will have
Experience:  Direct or related experience in .NET development, preferably within the legal or professional services sector.  Demonstrable problem-solving skills using the latest versions of C#.  Strong understanding of software architecture, patterns, testing, and debugging.  Knowledge and understanding of scalable, cloud-based systems and operational management.  Knowledge of IT strategic planning, design, and operations processes.  Familiarity with Agile software development practices   Solid understanding of the testing pyramid and testing trade-offs,  Knowledge of current IT and data market trends and technology innovations.  Background in the IT industry, with experience managing and developing cloud-based systems.  NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
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What you will do
Reporting to the Lead Engineer (Integration), this role supports the design, development, and maintenance of custom integrations that connect A&O Shearman’s key legal systems, and which support the ingestion, time recording, and document storage of legal Matters.  
The role is accountable for the correct operation, availability, performance, and security of the integration platform.
Develop and operate integration platforms in alignment with the firm’s strategy, standards, and policies.  Develop microservices and web apps to connect systems using integration platforms.  Develop customer relationships with fee earners and business teams to manage the delivery of software solutions and tooling.  Participate in agile ceremonies such as sprint planning, retrospectives, and demos.  Work with IT stakeholders to refine acceptance criteria.  Write unit, integration, and acceptance tests.  Improve and extend CI/CD pipelines.  Provide 3rd line support for operational issues, working with Technology Services to resolve operational issues and plan and deploy software releases.  Investigate and support legal workflow issues.  Act as the focal point for matters related to integration engineering, providing guidance to other teams when required.  Contribute to continuous improvement of QA processes and tools.  Support the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm’s development of software solutions and tooling.  Work with stakeholders from Enterprise Architecture, Data Governance and Information Security to ensure solutions are performant, compliant and secure.  Support service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered.  Identify and pursue opportunities for continuous improvement in integration engineering. Including improving software solutions tooling.  Working with system and solution architects, contribute to the integration engineering standards, API development standards, and more broadly, to the Engineering Centre of Excellence documentation.  
What you will have
Experience:  Direct or related experience in .NET development, preferably within the legal or professional services sector.  Demonstrable problem-solving skills using the latest versions of C#.  Strong understanding of software architecture, patterns, testing, and debugging.  Knowledge and understanding of scalable, cloud-based systems and operational management.  Knowledge of IT strategic planning, design, and operations processes.  Familiarity with Agile software development practices   Solid understanding of the testing pyramid and testing trade-offs,  Knowledge of current IT and data market trends and technology innovations.  Background in the IT industry, with experience managing and developing cloud-based systems.  NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
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What you will do
Reporting to the Cloud Platform Architect, this role will be responsible for the design of Cloud and infrastructure services and processes that make up the Cloud & Infrastructure Platform that support the A&O Shearman business, globally. These services and process include the cloud services, networks, software and other resources required to deliver the Platform The role translates business requirements into technical and process designs and guides engineering teams through delivery, ensuring the A&OS Cloud and Infrastructure Platform meets the current and future needs of the global business, is secure, operationally excellent and is cost efficient Defines, designs and delivers the network and infrastructure architecture for all Cloud, WAN and LAN requirements including all end user compute requirements The role works with global IT leadership to translate business goals into technology and process designs to support the delivery of the Cloud and Infrastructure Platform Roadmap The role works with project delivery leadership to support business projects which require Cloud and Infrastructure Platform services Accountable for all aspects of the A&OS network architecture and engineering, including delivery of functional and non-functional requirements, meeting operational and project cost constraints. Accountable for ensuring the future network architecture meets the A&OS business needs. This includes ownership of network designs for all projects, growth and changing requirements. Accountable for delivering the architecture, designs and engineering for multiple, complex projects from across the business as well as the core Cloud Platform Roadmap, often concurrently. These will come from a variety of stakeholders and locations across the globe Able to effectively manage the workload for network architecture, design and engineering from across multiple complex projects and the core Cloud Platform Roadmap concurrently, to ensure successful delivery to business expectations and timelines Support the Cloud Platform Architect to: Ensure the multi-year Cloud & Infrastructure Platform Roadmap is continuously maintained, aligned to the business goals and strategy, delivering security, operational excellence and cost efficiency Ensure the multi-year Cloud & Infrastructure Platform Roadmap is delivered. Lead architecture and engineering resources to deliver designs and change, while ensuring compliance with governance frameworks, best practice, risk management, guardrails and compliance across engineering teams. These resources will be a mix of internal and external resources Deliver designs for the Cloud and Infrastructure Platform and other business projects using blueprints, technical specifications, and standards Support the development of business cases for new initiatives which require the Cloud and infrastructure Platform services and processes Engage and contract with external suppliers, with commercial acumen Ensure the successful delivery of the critical services that other technology Platforms, business and customer projects will need to consume from the Cloud & Infrastructure Platform. This will include: Providing timeline, skills and effort estimates to projects for solution design and delivery Forecasting capacity requirements and ensuring these are ready when required Forecasting future demand for services and processes to ensure innovative solutions are available to support these when required
What you will have
Must have relevant technical architecture qualifications and certifications for at least one of the major Cloud providers, preferably Microsoft Azure Deep expertise of at least one Cloud provider, preferably Microsoft Azure and associated network services Experience in technology architecture, engineering and networking using a range of technology tools to perform these roles Deep understanding and experience of Cloud Computing, Network design and protocols, Storage, Infrastructure as Code, Containerization and Information Security Ability to solve complex business and technology problems in demanding timescales Ability to understand and translate business goals and strategy into technology designs Ability to innovate and drive adoption of new technologies to ensure the Cloud and Infrastructure Platform is continuously ready to meet new business demands Strong understanding and experience of using architectural governance frameworks, best practices, compliance and risk management Must have operated architectural governance processes and logistics, including design authorities and design review Good understanding and experience of the project delivery lifecycle, from concept to delivery, delivery methodologies and finance Good understanding and experience of the operational lifecycle, from go-live to decommissioning and what is required to maintain an industry leading operational environment Ability to select and work with vendors to deliver business outcomes on time, budget and scope Ability to influence stakeholders including IT leadership and peers across the global IT organization Excellent communication and presentation skills NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Read Less

What you will do

Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. 

As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. 
This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. 
Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval.  Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval.  Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review.  Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval.  CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure.  Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required.  Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner.  Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation.  Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion.  Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met.  Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps.  Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed.  Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. 
What you will have
Experience:  Strong working knowledge of ITIL frameworks.  Minimum 5+ years working within an IT environment.  Proven stakeholder engagement and communication skills.  Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience.  Personal:  Comfortable wearing multiple hats and balancing governance with delivery.  Strong analytical and problem‑solving skills, with the ability to identify root causes and pragmatic solutions  Confident communicator with the ability to influence and challenge constructively.  Highly organised, with the ability to manage competing priorities across multiple processes and initiatives.  Strong focus on operational excellence, risk management and service quality  Excellent stakeholder engagement and communication skills.  Strong focus on continuous improvement, optimisation, and delivering operational excellence.  Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments.  Degree qualified – preferred  ITIL v4 Certification - preferred What we can offer youTo learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits | A&O Shearman careersShould you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required.


We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Read Less

What you will do
Reporting to the Cloud Platform Architect, this role will be responsible for the design of Cloud and infrastructure services and processes that make up the Cloud & Infrastructure Platform that support the A&O Shearman business, globally. These services and process include the cloud services, networks, software and other resources required to deliver the Platform The role translates business requirements into technical and process designs and guides engineering teams through delivery, ensuring the A&OS Cloud and Infrastructure Platform meets the current and future needs of the global business, is secure, operationally excellent and is cost efficient Defines, designs and delivers the network and infrastructure architecture for all Cloud, WAN and LAN requirements including all end user compute requirements The role works with global IT leadership to translate business goals into technology and process designs to support the delivery of the Cloud and Infrastructure Platform Roadmap The role works with project delivery leadership to support business projects which require Cloud and Infrastructure Platform services Accountable for all aspects of the A&OS network architecture and engineering, including delivery of functional and non-functional requirements, meeting operational and project cost constraints. Accountable for ensuring the future network architecture meets the A&OS business needs. This includes ownership of network designs for all projects, growth and changing requirements. Accountable for delivering the architecture, designs and engineering for multiple, complex projects from across the business as well as the core Cloud Platform Roadmap, often concurrently. These will come from a variety of stakeholders and locations across the globe Able to effectively manage the workload for network architecture, design and engineering from across multiple complex projects and the core Cloud Platform Roadmap concurrently, to ensure successful delivery to business expectations and timelines Support the Cloud Platform Architect to: Ensure the multi-year Cloud & Infrastructure Platform Roadmap is continuously maintained, aligned to the business goals and strategy, delivering security, operational excellence and cost efficiency Ensure the multi-year Cloud & Infrastructure Platform Roadmap is delivered. Lead architecture and engineering resources to deliver designs and change, while ensuring compliance with governance frameworks, best practice, risk management, guardrails and compliance across engineering teams. These resources will be a mix of internal and external resources Deliver designs for the Cloud and Infrastructure Platform and other business projects using blueprints, technical specifications, and standards Support the development of business cases for new initiatives which require the Cloud and infrastructure Platform services and processes Engage and contract with external suppliers, with commercial acumen Ensure the successful delivery of the critical services that other technology Platforms, business and customer projects will need to consume from the Cloud & Infrastructure Platform. This will include: Providing timeline, skills and effort estimates to projects for solution design and delivery Forecasting capacity requirements and ensuring these are ready when required Forecasting future demand for services and processes to ensure innovative solutions are available to support these when required
What you will have
Must have relevant technical architecture qualifications and certifications for at least one of the major Cloud providers, preferably Microsoft Azure Deep expertise of at least one Cloud provider, preferably Microsoft Azure and associated network services Experience in technology architecture, engineering and networking using a range of technology tools to perform these roles Deep understanding and experience of Cloud Computing, Network design and protocols, Storage, Infrastructure as Code, Containerization and Information Security Ability to solve complex business and technology problems in demanding timescales Ability to understand and translate business goals and strategy into technology designs Ability to innovate and drive adoption of new technologies to ensure the Cloud and Infrastructure Platform is continuously ready to meet new business demands Strong understanding and experience of using architectural governance frameworks, best practices, compliance and risk management Must have operated architectural governance processes and logistics, including design authorities and design review Good understanding and experience of the project delivery lifecycle, from concept to delivery, delivery methodologies and finance Good understanding and experience of the operational lifecycle, from go-live to decommissioning and what is required to maintain an industry leading operational environment Ability to select and work with vendors to deliver business outcomes on time, budget and scope Ability to influence stakeholders including IT leadership and peers across the global IT organization Excellent communication and presentation skills NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Read Less

What you will do

Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. 

As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. 
This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. 
Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval.  Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval.  Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review.  Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval.  CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure.  Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required.  Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner.  Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation.  Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion.  Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met.  Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps.  Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed.  Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. 
What you will have
Experience:  Strong working knowledge of ITIL frameworks.  Minimum 5+ years working within an IT environment.  Proven stakeholder engagement and communication skills.  Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience.  Personal:  Comfortable wearing multiple hats and balancing governance with delivery.  Strong analytical and problem‑solving skills, with the ability to identify root causes and pragmatic solutions  Confident communicator with the ability to influence and challenge constructively.  Highly organised, with the ability to manage competing priorities across multiple processes and initiatives.  Strong focus on operational excellence, risk management and service quality  Excellent stakeholder engagement and communication skills.  Strong focus on continuous improvement, optimisation, and delivering operational excellence.  Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments.  Degree qualified – preferred  ITIL v4 Certification - preferred What we can offer youTo learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits | A&O Shearman careersShould you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required.


We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Read Less

What you will do

Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. 

As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. 
This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. 
Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval.  Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval.  Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review.  Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval.  CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure.  Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required.  Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner.  Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation.  Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion.  Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met.  Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps.  Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed.  Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. 
What you will have
Experience:  Strong working knowledge of ITIL frameworks.  Minimum 5+ years working within an IT environment.  Proven stakeholder engagement and communication skills.  Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience.  Personal:  Comfortable wearing multiple hats and balancing governance with delivery.  Strong analytical and problem‑solving skills, with the ability to identify root causes and pragmatic solutions  Confident communicator with the ability to influence and challenge constructively.  Highly organised, with the ability to manage competing priorities across multiple processes and initiatives.  Strong focus on operational excellence, risk management and service quality  Excellent stakeholder engagement and communication skills.  Strong focus on continuous improvement, optimisation, and delivering operational excellence.  Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments.  Degree qualified – preferred  ITIL v4 Certification - preferred What we can offer youTo learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits | A&O Shearman careersShould you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required.


We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Read Less

What you will do
Reporting to the Head of Software Engineering, this role provides management of testing resources and testing environments to meet A&O Shearman’s business requirements, quality assurance goals, and compliance obligations.  
The role is a member of the Enterprise Architecture & Technology Platform teams and is responsible for defining the testing strategy and framework for the project delivery lifecycle, business as usual testing, directing external third-party service providers, and management of testing environments. 
The role is accountable for the efficacy, accuracy and completeness of project lifecycle testing, along with the security, integrity and performance of testing environments, and representing quality assurance at the Change Advisory board. 
The role also provides guidance and feedback on testing best practices to internal software engineering DevOps teams delivering bespoke software. Overseeing the testing of project delivery workstreams and business-as-usual testing.  Managing and maintaining testing environments, collaborating with infrastructure and security teams to ensure the environments remain secure, available, and cost-effective,  Owning the Test Data Management tooling and implementation across projects and teams.  Attend Change Advisory Board (CAB) meetings as a representative for quality assurance.   Maintain strong customer relationships with fee earners and business teams to manage the quality.  Work as part of the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm’s testing and test environment strategy.  Work with senior stakeholders from Infrastructure & Operations, Tech Delivery, and the Process Team to maximise the stability of releases.   Act as the focal point for matters related to software testing strategy and environment management, providing expert guidance to other teams when required.  Performance management of external testing teams, providing mentorship and ensuring alignment with HR standards and policies.  Facilitate regular service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered.  Own the software testing strategy and environment management budget and benefits delivery, balancing priorities and clearly demonstrating the value that software testing strategy and environment management delivers whilst working with IT Business Operations to ensure alignment.  Actively identify and pursue opportunities for continuous improvement in software testing strategy and environment management, whilst assessing the viability and business value for the firm. 

What you will have
Experience:  Extensive experience in manual and automated testing, preferably within the legal or professional services sector.  Deep knowledge and understanding of automated testing of Cloud-based SaaS applications, testing environments, and operational management.  Knowledge of IT strategic planning, design, and operations processes.  Proven project and program management capabilities.  Familiarity with testing frameworks in the C#, JavaScript/TypeScript, PowerShell, and Python ecosystems.  Strong knowledge of current IT and data market trends and technology innovations.  Proven track record of managing large globally dispersed teams.  Hands-on and current test automation practitioner and able to configure environments with scripting    Experience within the IT industry, leading high-performing test teams.  Working knowledge of creating, configuring and maintaining cloud-based test environments.  Excellent stakeholder engagement and communication skills. 
NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Read Less

What you will do
Reporting to the Cloud Platform Architect, this role will be responsible for the design of Cloud and infrastructure services and processes that make up the Cloud & Infrastructure Platform that support the A&O Shearman business, globally. These services and process include the cloud services, networks, software and other resources required to deliver the Platform The role translates business requirements into technical and process designs and guides engineering teams through delivery, ensuring the A&OS Cloud and Infrastructure Platform meets the current and future needs of the global business, is secure, operationally excellent and is cost efficient Defines, designs and delivers the network and infrastructure architecture for all Cloud, WAN and LAN requirements including all end user compute requirements The role works with global IT leadership to translate business goals into technology and process designs to support the delivery of the Cloud and Infrastructure Platform Roadmap The role works with project delivery leadership to support business projects which require Cloud and Infrastructure Platform services Accountable for all aspects of the A&OS network architecture and engineering, including delivery of functional and non-functional requirements, meeting operational and project cost constraints. Accountable for ensuring the future network architecture meets the A&OS business needs. This includes ownership of network designs for all projects, growth and changing requirements. Accountable for delivering the architecture, designs and engineering for multiple, complex projects from across the business as well as the core Cloud Platform Roadmap, often concurrently. These will come from a variety of stakeholders and locations across the globe Able to effectively manage the workload for network architecture, design and engineering from across multiple complex projects and the core Cloud Platform Roadmap concurrently, to ensure successful delivery to business expectations and timelines Support the Cloud Platform Architect to: Ensure the multi-year Cloud & Infrastructure Platform Roadmap is continuously maintained, aligned to the business goals and strategy, delivering security, operational excellence and cost efficiency Ensure the multi-year Cloud & Infrastructure Platform Roadmap is delivered. Lead architecture and engineering resources to deliver designs and change, while ensuring compliance with governance frameworks, best practice, risk management, guardrails and compliance across engineering teams. These resources will be a mix of internal and external resources Deliver designs for the Cloud and Infrastructure Platform and other business projects using blueprints, technical specifications, and standards Support the development of business cases for new initiatives which require the Cloud and infrastructure Platform services and processes Engage and contract with external suppliers, with commercial acumen Ensure the successful delivery of the critical services that other technology Platforms, business and customer projects will need to consume from the Cloud & Infrastructure Platform. This will include: Providing timeline, skills and effort estimates to projects for solution design and delivery Forecasting capacity requirements and ensuring these are ready when required Forecasting future demand for services and processes to ensure innovative solutions are available to support these when required
What you will have
Must have relevant technical architecture qualifications and certifications for at least one of the major Cloud providers, preferably Microsoft Azure Deep expertise of at least one Cloud provider, preferably Microsoft Azure and associated network services Experience in technology architecture, engineering and networking using a range of technology tools to perform these roles Deep understanding and experience of Cloud Computing, Network design and protocols, Storage, Infrastructure as Code, Containerization and Information Security Ability to solve complex business and technology problems in demanding timescales Ability to understand and translate business goals and strategy into technology designs Ability to innovate and drive adoption of new technologies to ensure the Cloud and Infrastructure Platform is continuously ready to meet new business demands Strong understanding and experience of using architectural governance frameworks, best practices, compliance and risk management Must have operated architectural governance processes and logistics, including design authorities and design review Good understanding and experience of the project delivery lifecycle, from concept to delivery, delivery methodologies and finance Good understanding and experience of the operational lifecycle, from go-live to decommissioning and what is required to maintain an industry leading operational environment Ability to select and work with vendors to deliver business outcomes on time, budget and scope Ability to influence stakeholders including IT leadership and peers across the global IT organization Excellent communication and presentation skills NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Read Less

What you will do

Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. 

As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. 
This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. 
Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval.  Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval.  Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review.  Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval.  CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure.  Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required.  Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner.  Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation.  Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion.  Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met.  Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps.  Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed.  Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. 
What you will have
Experience:  Strong working knowledge of ITIL frameworks.  Minimum 5+ years working within an IT environment.  Proven stakeholder engagement and communication skills.  Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience.  Personal:  Comfortable wearing multiple hats and balancing governance with delivery.  Strong analytical and problem‑solving skills, with the ability to identify root causes and pragmatic solutions  Confident communicator with the ability to influence and challenge constructively.  Highly organised, with the ability to manage competing priorities across multiple processes and initiatives.  Strong focus on operational excellence, risk management and service quality  Excellent stakeholder engagement and communication skills.  Strong focus on continuous improvement, optimisation, and delivering operational excellence.  Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments.  Degree qualified – preferred  ITIL v4 Certification - preferred What we can offer youTo learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits | A&O Shearman careersShould you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required.


We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Read Less

What you will do
Reporting to the Head of Software Engineering, this role provides management of testing resources and testing environments to meet A&O Shearman’s business requirements, quality assurance goals, and compliance obligations.  
The role is a member of the Enterprise Architecture & Technology Platform teams and is responsible for defining the testing strategy and framework for the project delivery lifecycle, business as usual testing, directing external third-party service providers, and management of testing environments. 
The role is accountable for the efficacy, accuracy and completeness of project lifecycle testing, along with the security, integrity and performance of testing environments, and representing quality assurance at the Change Advisory board. 
The role also provides guidance and feedback on testing best practices to internal software engineering DevOps teams delivering bespoke software. Overseeing the testing of project delivery workstreams and business-as-usual testing.  Managing and maintaining testing environments, collaborating with infrastructure and security teams to ensure the environments remain secure, available, and cost-effective,  Owning the Test Data Management tooling and implementation across projects and teams.  Attend Change Advisory Board (CAB) meetings as a representative for quality assurance.   Maintain strong customer relationships with fee earners and business teams to manage the quality.  Work as part of the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm’s testing and test environment strategy.  Work with senior stakeholders from Infrastructure & Operations, Tech Delivery, and the Process Team to maximise the stability of releases.   Act as the focal point for matters related to software testing strategy and environment management, providing expert guidance to other teams when required.  Performance management of external testing teams, providing mentorship and ensuring alignment with HR standards and policies.  Facilitate regular service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered.  Own the software testing strategy and environment management budget and benefits delivery, balancing priorities and clearly demonstrating the value that software testing strategy and environment management delivers whilst working with IT Business Operations to ensure alignment.  Actively identify and pursue opportunities for continuous improvement in software testing strategy and environment management, whilst assessing the viability and business value for the firm. 

What you will have
Experience:  Extensive experience in manual and automated testing, preferably within the legal or professional services sector.  Deep knowledge and understanding of automated testing of Cloud-based SaaS applications, testing environments, and operational management.  Knowledge of IT strategic planning, design, and operations processes.  Proven project and program management capabilities.  Familiarity with testing frameworks in the C#, JavaScript/TypeScript, PowerShell, and Python ecosystems.  Strong knowledge of current IT and data market trends and technology innovations.  Proven track record of managing large globally dispersed teams.  Hands-on and current test automation practitioner and able to configure environments with scripting    Experience within the IT industry, leading high-performing test teams.  Working knowledge of creating, configuring and maintaining cloud-based test environments.  Excellent stakeholder engagement and communication skills. 
NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Read Less