Responsibilities
Operational Performance:
? Manage the operational delivery of the team on a day-to-day basis, ensuring a ?no surprises' approach to service performance and delivery across key users
? Identify any shortfalls in resources versus expected demand, ensuring timely escalation of issues through established governance routes (capacity management)
? Responsible for monitoring team health, capacity and availability of team members, ensuring the team is collectively focused on the highest priorities
? Ensures that team members maintain service standards, managing backlogs and liaising with stakeholders as needed
? Communicate with relevant departments that may have significant implications for projects (or related transactional activity) to ensure that the decision-makers are aware of the risks involved
Operational Standards, Risk, Control & Governance:
? Support a culture where all team members are responsible for the quality of their output. Ensures a trusting and safe environment is developed where problems are raised
? Manage risks to a successful outcome through the established Risk management framework
? Support the broader improvement of OSMs control environment, including the design of preventative controls
? Liaises with internal and external auditors, responding to queries as necessary
? Ensure that new processes and practices are conducted in line with quality standards, applicable standards/policies and relevant legislation
? Where necessary, identifying shortfalls in standards and help lead any required remediation activity
? Oversee the training of newly hired colleagues, provide on-the-job mentoring and manage their work to ensure high standards of work practices and objectives are met
? Provide expertise in products, processes and/or procedures and lead interdepartmental special projects aimed at the facilitation of cooperation, exchange of information and harmonisation of internal policies and procedures.
? Where necessary, deliver educational material across wider teams (within and outside of OSM)
Continuous Improvement:
? Support the Associate Director in operationalising a ?best in class' function, using contemporary techniques, principles and practices to achieve this
? Supporting the identification and implementation effort associated with driving improved efficiencies in OSM. Where necessary deploying continuous improvement and automation to achieve improvements
? Employ operational metrics to manage workload, identifying opportunities to realise efficiencies
? Demonstrate personnel commitment to change, deploying team members to achieve the same
Service Management & Third Party Management:
? Where required, support senior management by operationally managing teams in a hybrid staff/outsourced organisational structure
? Delivering operational performance to the service levels and standards established across OSM. On a daily basis, manage a team by maintaining a constant view of established operational metrics to ensure effective planning and execution of work in progress queues and adherence to agreed service levels
? Help manage supply and demand by working in a collaborative fashion with the Business so that future demand can, where possible, be managed in line with expected service levels
Financial Monitoring:
? Working with the Associate Director, ensure that people resources are kept at an appropriate level to manage budget challenges and departmental implementation requirements (note: though no direct budget responsibility)
Stakeholder Management:
? Successfully engage with stakeholders across our end-to-end processes through regular briefings and updates
? Works collaboratively with stakeholders to facilitate and positively influence solutions and sustainable operations
? Ensures that key dependencies to operational delivery are understood. Proactively works with the Business to identify and manage backlogs, guiding them on prioritisation and the team capacity to deliver
? Be an ambassador for OSM across other departments and, where necessary, participate in relevant committees as necessary
Leadership & People Management:
? Ensures the smooth running of the team on a day to day basis
? Responsible for performance managing, coaching and developing staff. Where necessary, take responsibility for the recruitment of team members
? Demonstrate the Bank's behavioural competencies and corporate behaviours, ensuring adherence within the team(s) so that the highest standards of integrity and ethical conduct are exhibited at all times
? Deputise for the Associate Director, as required
? Assumes additional responsibilities as assigned by the Associate Director
Knowledge, Skills, Experience & Qualifications
The individual appointed must have the necessary seniority to be able to take on responsibilities associated with the role, being able to handle the pressures of the role in a manner appropriate to the Bank. The candidate should have the following:
? University educated, or equivalent work experience
? Comprehensive understanding/experience of treasury and banking products transacted by EBRD, enabling the candidate to confidently dissect more unusual or complex operational challenges related to the Banks products and transactions
? Appreciation of the impact of Operations Banking/Treasury functions with other key departments
? Preferable to have experience of helping transform a team utilising continuous improvement techniques
? Ability to proactively identify opportunities for improved business value and process improvement
? Experience of employing MI & Analytics to manage workload or operational teams
? Excellent written and verbal communication in English required as well as negotiation, presentation and business skills
? Must have positive, collaborative and solution orientated attitude with a track record of achieving results
? Outstanding management and interpersonal skills
? Experience with mentoring, training and/or managing/supervising small teams
? Excellent problem solving, people and conflict management skills along with demonstrated ability to interact, influence and operate at a high level with internal and external stakeholders
? Attention to detail, strong analytical skills with the ability to organise, multi task and prioritise effectively to meet deadlines
What is it like to work at the EBRD? / About EBRD
Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.
At EBRD, our Values ? Inclusiveness, Innovation, Trust, and Responsibility ? are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment.
The EBRD environment provides you with: Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in. A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively.A hybrid workplace that offers flexibility to teams and individuals; that is based on trust, flexibility and connectedness. An environment that places sustainability, equality and digital transformation at the heart of what we do. A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits.
Diversity is one of the Bank's core values which are at the heart of everything it does. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability.
Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).
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