Multi-Site Hospitality GroupOur client is a leading entertainment and hospitality group operating a multi-site portfolio across the UK. Renowned for delivering exceptional service and memorable guest experiences, the business is investing in the next generation of talent development to support its continued growth and success.Reporting to the Chief People Officer, the Head of Learning & Development will create and deliver a world-class learning culture that enhances employee performance, leadership capability, guest experience, and organisational effectiveness.This is both a strategic and operational leadership role, responsible for designing innovative learning solutions that support a diverse workforce across multiple hospitality venues.Key ResponsibilitiesDevelop and implement the Group's Learning & Development strategy, aligned with business objectivesCreate leadership and management development programmes that build a strong internal talent pipelineDesign and oversee onboarding, service excellence, compliance, technical skills, and succession planning initiativesPartner with senior leaders to identify capability gaps and future talent requirementsLead performance and talent development frameworks across all sitesDrive a culture of continuous learning and professional growthOversee learning technologies, digital learning platforms, and content developmentMeasure learning effectiveness through meaningful KPIs and business impact metricsManage external training providers, educational partnerships, and learning budgetsLead, coach, and develop the Learning & Development teamExperienceSignificant senior Learning & Development leadership experience within hospitality or a related service industryExperience operating across multiple sites or business unitsProven success in leadership development, talent management, and organisational capability buildingStrong stakeholder management skills, with the ability to influence at executive levelExperience implementing modern learning technologies and blended learning solutionsStrong project management and change leadership capabilitiesAn inspirational leader with high emotional intelligencePassionate about people development and service excellenceA strategic thinker with strong commercial awareness
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