The Role
At Charles Tyrwhitt our purpose is to "Make it easy for men to dress well" and we can't do that without our specialist teams.
This time, we're on the lookout for a Supervisor who will be working with Zoie and the team in our store in
Oxford.
This is a 40-hour contract. Candidates must be flexible to work across weekdays, weekends and Bank Holidays.
What you will be doing
The Supervisor role is an important function in the store's leadership structure, and the main objective is to coach and motivate the sales team to exceed targets, maximise KPI's, and deliver first-class customer service. You'll do this by influencing and nurturing a professional and enjoyable store environment, encouraging a winning mentality in service and selling, all whilst championing colleague engagement and leading by example. The Supervisor will be an expert on CT product, customer service and selling skills and will train the sales team and encourage the use of staff training tools to allow the team to be the best version of themselves.
Aside from this, the Supervisor will also assist with managing some operational, compliance and admin tasks to ensure the smooth daily running of the store, and will adhere to company policy procedures, Health and Safety guidelines and security processes.
What we are looking for
How we do our work is important to us at CT and anyone who joins us will feel aligned with our 3 BE's: "BE the BOSS", "BE the CUSTOMER" and "BE the BEST".
As a creative and entrepreneurial business, we believe that being together helps create a collaborative environment and is key to our success. Our Tyrwhitteers are the drivers of change, so we're looking for hard working people with a pro-active approach to their work.
Required Skills and Experience
Previous experience in a retail position at Supervisor or Key Holder level is essential for this role A genuine passion for delivering outstanding customer service is essential Proven ability to consistently prioritise customer service while achieving excellent sales results Experience with coaching and training individual KPI performance What you can expect from us:
As well as all the core benefits, UK Retail colleagues also get the following:
Excellent bonus scheme - bonuses are paid quarterly when your store hits target. Teamwork makes the dream work - and fills the pockets too! Uniform - retail colleagues are entitled to a uniform allowance which is refreshed every 6 months. We will help you get to work too! We have a great cycle to work scheme, relocation packages to support career development and we offer season ticket loans to those based in London stores. We are serious about having fun at work. Each store has a fun fund to ensure parties, treats, social activities and team building events happen regularly. The Tyrwhitt Academy will take care of your professional development. Our training supports you with product knowledge, customer service and other training needs. We also have a number of apprenticeship level qualifications open to store colleagues that you can work through whilst still earning your full wage. Who we are
Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University - we might add) had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt.
That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to "make it easy for men to dress well". We take care of a chap's entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it.
Our spiritual home and flagship store is located on London's famous Jermyn Street. Our Global Head Office is in London Bridge, whilst we also have an office in Manhattan to support our retail and online presence across North America, Europe and Australia. Not forgetting our Distribution Centre and Contact Centre in Milton Keynes.
At Charles Tyrwhitt we believe in doing the right thing. That means making our products properly and sustainably, making our business work for our people, our customers, and our suppliers and giving back to charity to support those in need. We're taking a good hard look at our social and environmental impact, and always looking for ways to be better.
'I am Proud and Free to be me!'
When it comes to our people, we really do "Give a shirt".
Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; "BE the BOSS", "BE the CUSTOMER" and "BE the BEST".
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