Our Spa team deliver calm, restorative wellness experiences in the heart of one of the busiest buildings in the City. From our warm and attentive reception hosts to our expert therapists, every interaction shapes how our guests feel. We're looking for a Spa Manager to be the driving force behind that magic.
Do you want to join one of the best places to work in hospitality?
What’s the role?Spa Manager
Where will you be working?The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.
The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. It has since expanded to include The Ned NoMad in New York, The Ned Doha, and Ned’s Club Washington DC. Each property is unique and tailored to it’s location, but the ethos of The Ned remains the same; to create a space for like-minded professionals to meet, work, and have a good time.
The Ned
City of London, where this role is based, houses Ned’s Club - a private members’ space, gym and rooftop - alongside a public spa, a whole floor of event spaces, ten restaurants and bars, and 250 hotel bedrooms.
Reporting to the Head of Wellness, you will:Lead the day‑to‑day operation of our Spa, overseeing both the Reception and Therapist teams to deliver consistently exceptional guest experiencesCreate an atmosphere of warmth and welcome, ensuring every guest journey feels relaxed, personal and memorable from arrival to treatment to post‑careProvide strong, visible leadership across both teams, role‑modelling service excellence and driving a culture of outstanding hospitalityOversee scheduling, rotas and operational planning to ensure smooth, efficient coverage throughout the weekEnsure all Spa policies, treatment protocols, hygiene standards and compliance documentation are maintained to the highest standardPartner closely with our wellness, rooms, housekeeping, and membership teams to deliver a seamless experience for members and hotel guestsMonitor commercial performance including revenue, treatment mix, retail, labour efficiency and cost controls, contributing to strategy to enhance profitabilitySupport therapists in ongoing product knowledge, training and professional developmentBuild strong relationships with suppliers, product houses and wellness partners to elevate our offeringHandle guest feedback with confidence, finding solutions that protect both guest experience and The Ned's reputation
What can The Ned give you?Salary of up to £48,000 depending on experienceComplimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfastExciting learning and development programmes to help progress your careerExclusive rates at The Ned for staying and eating for you, your family and friendsWellbeing and health benefits, including Reward Gateway and Stream, with access to gym, shopping, and cinema discountsYour birthday off after a year of service and more holiday after five yearsPaid volunteer dayRefer a friend schemeRegular social events, including an annual pool partyEmployee assistance programme – 24/7 advice and supportReward and recognition initiatives
What you can bring to the role:Previous experience in a luxury spa or wellness environment is essential, and leadership experience overseeing both reception and treatment operations would be preferredA passion for hospitality and wellbeing, with the ability to inspire teams to deliver exceptional guest careStrong organisational and operational skills, with the ability to balance commercial focus and people leadershipExcellent communication and relationship‑building abilities, working comfortably with senior stakeholders and cross‑department teamsA calm, grounded presence that sets the tone for the wider spa environmentExperience with treatment standards, compliance, and wellness‑related health and safety is highly beneficial
At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
Please let us know of any specific needs you may have during your interview.
All candidates must be eligible to live and work in the UK to be considered for this role.
Apply today and join us as a Spa Manager
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