Summary
Salary: Competitive plus great benefits
Grade: 4
Reporting Line: Mails, Parcels & Payments Director
Contract Type: Permanent
Location: Wood Street, London/Hybrid
What to expect
At the Post Office our Payment Services, covering everything from utilities through to transport and ticketing, allow our customers to pay, play, pick up, top up and gift. As a clear example of our social purpose they are a vital service for communities, particularly for many vulnerable or elderly customers with limited online access or rely on or prefer over the counter service.
The Head of Payments will report directly to the Mails, Parcels & Payments Director and will be responsible for leading Post Office’s relationships with our diverse portfolio of Payments and Utilities Providers. This role will own the commercial agreements, account management and service delivery for our partner portfolio. They will be also be accountable for the day-to-day commercial performance of partners and will be tasked with growing the volume delivered by the portfolio over time.
As you define the Payments product and revenue strategy you will develop and maintain the product roadmap ensuring prioritisation of new products, enhancements and operational improvements. You will work closely with Account and Product Management to define commercial propositions, be accountable for commercial viability and use insights and analytics to identify opportunities to improve cost and customer journey.What we can do for you
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
Up to 18% on target bonus opportunity
Annual car allowance
Generous pension scheme with minimum 9% employer contribution
Access to 24/7 digital GP services and our Employee Assistance Programme
6 x Life assurance and income protection after 12 months service
Over 400 online courses, mentoring, apprenticeships, and development programmes
Access to our benefits platform for exclusive discounts & savings
for a detailed overview of our benefitsWhat you’ll need to succeed
To be successful in this role, you will need to have significant experience leading an Account Management function supporting Partners, ideally with working knowledge of the Payment space: In addition you will possess:
• Experience in designing propositions and customer journeys
• Experience in leading and driving change aligned to functional and business strategies
• Good working knowledge of Government Services and Utilities
• Experience working in fast-paced, commercial environments
• Experience working with data & analytics to both drive decisions & inform evaluation
• Experience working in matrix environments where cross functional collaboration is key to success
• Proven record of effectively influencing senior leaders around commercial proposals, propositions, strategies & plansAbout us
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.
Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve.
If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers.postoffice.co.uk.
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