Head of Network Professional Services
Permanent
Location: Worcester
Salary: £75,000 - £90,000 (+ benefits)Skills: Cisco Certifications - CCNP or CCIE, Professional Services Leadership, Technical Escalation & Delivery Oversight, Pre-Sales & Solution Design We are looking to recruit a Head of Network Professional Services for a leading network consultancy and managed services provider.This is a key leadership role with responsibility for setting technical direction, overseeing delivery quality, and leading a high-performing Professional Services engineering function. The role plays a critical part in ensuring complex customer solutions are designed, delivered, and transitioned to support to the highest possible standards.The successful candidate will combine strong technical credibility with the ability to lead, mentor, and scale an engineering team in a fast-paced, customer-focused environment.Key ResponsibilitiesDefine and execute the Professional Services engineering strategy, aligned to customer needs and business growthOwn technical standards, solution design quality, and delivery governance across all projectsEnsure projects are delivered on time, within scope, and to agreed technical and security standardsAct as the senior technical escalation point for complex customer issuesBuild, lead, and develop a multi-skilled engineering team, fostering a culture of accountability and technical excellenceOversee skills development, training plans, and performance managementDrive continuous improvement in tools, processes, and delivery methodologiesWork closely with Pre-Sales to translate customer requirements into robust, commercially viable solutionsPartner with Support teams to ensure smooth handover, documentation, and long-term service stabilityAct as a senior technical advisor in customer engagements, design workshops, and solution demonstrationsSkills & ExperienceSignificant experience in a senior technical leadership role within a network consultancy, MSP, or systems integratorStrong hands-on background in enterprise networking technologies (routing, switching, wireless, security, UC)Cisco certified to CCNP level or higherProven experience leading and developing engineering teamsStrong understanding of networking best practice, performance, reliability, and securityExcellent communication skills with the ability to engage confidently with customers and senior stakeholdersStrong organisational, people management, and delivery skillsFull UK driving licence
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