Location: Field based to sites across Hampshire or OxfordshireRate: £250 per day (Inside IR35)
Contract: 6 months initially, likely extension
Additional: Vehicle and fuel card provided for site visitsThe OrganisationOur client is a UK policing organisation, delivering critical ICT services that directly support frontline and operational policing. Reliability, professionalism and security are essential in everything they do.The RoleThis is a field-based End User Devices (EUD) role providing hands-on installation, maintenance and support of ICT and voice devices across a wide geographic area. You will be a visible, customer-facing presence, ensuring officers and staff have the equipment they need to work effectively.The role requires regular travel to Hampshire or Oxfordshire-based sites, Monday to Friday, and would suit an engineer who is comfortable working independently in live operational environments.Key ResponsibilitiesInstall, configure and support end user devices including laptops, mobiles and hardware peripheralsDiagnose and repair hardware and connectivity issues on siteSet up and support Windows 10 devices, including user connectivity and authenticationWork with Azure AD, SCCM and voice communications platformsRespond to service tickets and incidents, meeting agreed SLAsLiaise confidently with end users and third-party suppliersMaintain accurate records of work undertakenSkills and ExperienceAt least 2 years' experience in a field-based IT support or engineering role4+ years' experience installing, repairing and supporting IT equipment and network connectivityStrong hands-on knowledge of end user device hardware and peripheralsPractical experience with Windows 10, Azure AD, SCCM and voice commsExperience working to SLAs in a service-led environmentLocation & TravelYou must be based in or near Hampshire or OxfordshireWillingness to undertake frequent travel to local sites is essentialFull, clean UK driving licence requiredVehicle provided for site visits (hire vehicle available for non-commutable journeys)Security & EligibilityCurrent NPPV3, SC or DV clearance is highly desirableEligibility for NPPV3 is essentialBe a full-time UK resident with the right to work in the UK (no visa sponsorship)Have lived and worked in the UK continuously for the past 5 years, without extended periods overseas
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