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Lorien
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  • IT Service Delivery Manager  

    Lorien
    - London
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    IT Service Delivery Manager (Contract)Location: London We're looking f... Read More
    IT Service Delivery Manager (Contract)Location: London We're looking for an experienced IT Service Delivery Manager to ensure the reliable, high‑quality delivery of IT products and services. This role suits someone proactive, detail‑driven and determined to root‑cause issues before they impact customers.You'll work closely with Product Owners and Product Managers to align IT service delivery with product roadmaps and business objectives.What you'll be doingOwning the delivery of IT products and services to agreed SLAs and product requirementsCollaborating with Product Owners and Product Managers to translate product needs into effective service deliveryCoordinating delivery teams to ensure efficient, high‑quality outcomesMonitoring service performance, identifying trends and driving improvementsProactively identifying risks and resolving issues before they escalateWorking with product operations teams to ensure seamless service deliveryReporting on service performance, availability and customer satisfactionWhat we're looking forMust‑have:Demonstrable experience as an IT Service Delivery ManagerStrong IT service management background (. ITIL)Experience working closely with product‑led teamsProven ability to diagnose issues, identify root causes and implement preventative solutionsExcellent stakeholder management and communication skillsStrong analytical and problem‑solving capabilityAccountabilitiesConsistent delivery of services in line with SLAs and product goalsHigh levels of customer satisfactionEffective collaboration with Product Owners and Product ManagersGuidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy. Read Less
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  • Data Analyst  

    Lorien
    - Edinburgh
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    Data Analyst (Snowflake)Edinburgh6 Month ContractVia UmbrellaOur UK le... Read More
    Data Analyst (Snowflake)Edinburgh6 Month ContractVia UmbrellaOur UK leading banking client are looking for a Data Engineer to join their team on an initial 6-month contract.Key Skills:Snowflake Agile methodology and working within small multiskilled feature teams.Knowledge of older coding standards and practices.AWSAirflow, Python nice to have.If you find this opportunity intriguing and aligning with your skill set, we welcome the submission of your CV withoutGuidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy. Read Less
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  • Cloud Operations Engineer - Glasgow/Edinburgh - 50K, Bonus  

    Lorien
    - Glasgow
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    Cloud Operations Engineer - Glasgow or Edinburgh - 50K plus Bonus & mo... Read More
    Cloud Operations Engineer - Glasgow or Edinburgh - 50K plus Bonus & more* Hybrid - 2 days per week in either Central Glasgow/Central Edinburgh, whichever suits you* Strong Azure and IaC skills ( Terraform / Ansible / etc. ) required*The OpportunityLorien's longstanding client is looking for a Cloud Operations Engineer who's excited by the challenge of keeping cloud infrastructure running smoothly, securely, and efficiently. You'll join a collaborative team responsible for the deployment, automation, and support of the cloud platforms behind growing SaaS products at the core of a growing and evolving organisation.This is a role for someone who enjoys both the fast pace of operational work and the structure of long-term infrastructure projects - all while working with modern tools in a supportive, people-focused environment.What You'll Be DoingEvery day will bring something different. You'll spend time building and automating infrastructure in Microsoft Azure using Terraform and Azure DevOps. You'll also support existing environments, solving technical issues quickly and effectively to keep our platforms reliable for users.Your work won't just be about reacting to problems - you'll also contribute to improving how they deploy, monitor, and manage infrastructure through smart automation and tooling. Collaboration is at the heart of the role, and you'll work closely with engineers, developers, support teams, and external partners.What We're Looking ForStrong broad knowledge of Azure, confident working across cloud environments and system administrationMust have a good understanding of Terraform / Ansible / simialr IaC offeringConfidence with offerings such as Azure DevOps / App Service and Git, and be comfortable managing both Windows and ideally Linux Strong communication skills are essential, as you'll be working with a variety of teams and helping to keep multiple systems running smoothly and securelyIf you also have experience with PowerShell or Bash, or know your way around Azure SQL or some ITSM/service desk platforms, that's a bonusWhy This Role?This is a great opportunity to be part of a tech-forward, growing organisation that genuinely values its people. If you're passionate about cloud infrastructure, automation, and solving real-world problems - and want to grow in a supportive an technologically evolving environment - this could be the perfect next step in your career.Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy. Read Less
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  • Programme Change Manager  

    Lorien
    - London
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    Programme Change Manager 6 Months Initially Umbrella Inside IR35 Remot... Read More
    Programme Change Manager
    6 Months Initially
    Umbrella
    Inside IR35
    Remote/Hybrid (Bankside)

    This is an exciting opportunity to join a major global organisation undergoing significant transformation. We are looking for an experienced Programme Change Manager to lead the change and communications approach for a high‑profile global programme, ensuring successful adoption across diverse regions and teams.
    In this role, you will shape and deliver the end‑to‑end change strategy, working closely with senior leaders, programme teams, and functional stakeholders to drive meaningful behavioural and operational change. This is a fantastic opportunity for someone who thrives in complex environments, enjoys working with global stakeholder groups, and wants to make a visible impact on a large‑scale transformation.
    Key Responsibilities
    Change Strategy & PlanningDevelop a 3‑year change strategy and detailed annual change plan.Partner with programme leadership and business stakeholders to ensure alignment with programme milestones and business objectives.Manage the change curve journey across global teams.Stakeholder EngagementIdentify, map and segment stakeholders at all levels.Build strong engagement mechanisms and partnering models.Facilitate effective dialogue to understand priorities, address concerns and build advocacy.Change Impact & AdoptionLead end‑to‑end change impact assessments, from "as is" to "to be".Translate complex programme outcomes into clear change journeys for different user groups.Drive actions that support change readiness, adoption and benefits realisation.CommunicationsDevelop a compelling communication and engagement strategy.Craft messaging that clearly articulates benefits, impacts and required behavioural shifts.Support programme leaders with communication content and delivery.Leadership & CoachingCoach leaders and managers to confidently champion change.Identify resistance and define mitigation strategies.Promote effective change behaviours and new ways of working.Risk, Issue & EvaluationIdentify and track change‑related risks and issues.Provide clear reporting on change effectiveness, readiness, and success measures.Training & Capability BuildingPartner with business owners and SMEs to define training needs.Support learning needs analysis across regions.Collaborate with training teams to ensure high‑quality, impactful delivery.About You - Skills & Experience
    EssentialProven track record leading change on large, complex programmes in global, matrixed organisations.Communication and stakeholder management skills, including the ability to simplify complex messages.Deep expertise in change management principles and methodologies.Confident influencing senior stakeholders and navigating competing priorities.Problem‑solving, analytical and planning capability.Comfortable working through ambiguity and adapting approaches as the programme evolves.Collaborative mindset and ability to work effectively across diverse teams.
    PreferredExperience within Consumer Packaged Goods (CPG), Product Lifecycle Management (PLM), R&D or Supply Chain.Experience supporting change for large user groups (2,000+ stakeholders).PROSCI and/or APMG Change Practitioner certification.Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy. Read Less
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  • Software Delivery Manager  

    Lorien
    - Manchester
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    Software Delivery ManagerHybrid - Central Manchester (2 days on-site)£... Read More
    Software Delivery Manager
    Hybrid - Central Manchester (2 days on-site)
    £80,000-£90,000 + bonusOverviewWe're supporting a major organisation in the gambling and gaming industry as they look to hire an experienced Software Delivery Manager. This role sits at the heart of a rapidly evolving, regulated technology environment and offers the chance to influence how product, coaching, and delivery functions operate together at scale.You'll provide vision, leadership, and clarity across multiple Agile teams, helping shape product direction, strengthen engineering collaboration, and build a culture rooted in transparency, accountability, and continuous improvement. A strong grasp of OKRs, DORA metrics, and modern delivery frameworks will be essential as you guide teams through transformation and measure what truly drives impact.Key ResponsibilitiesDelivery LeadershipLead and coordinate delivery across multiple domains, aligning work with strategic business outcomesDrive Agile best practice and evolve delivery frameworks for a regulated sectorMonitor delivery health using DORA metrics and OKRs, surfacing risks and opportunities earlyRemove blockers, manage inter-team dependencies, and ensure predictable deliveryUse data to support roadmap planning, prioritisation, and performance conversationsProduct, Coaching & Delivery IntegrationUnderstand the product and engineering landscape deeply, including all key players involvedPartner with Product to clarify key transformations, objectives, and expected resultsBring structure and clarity to design discussions, helping teams define what to build and how to approach itBalance coaching and delivery: ensuring ownership is clear and team effort is allocated effectivelyWork alongside product leaders to improve processes, refine OKRs, and reinforce continuous improvementCoaching & Team DevelopmentAct as both a coach and a leader: promoting openness, new thinking, and better decision-makingEncourage teams to understand different perspectives and identify what makes individuals successfulSupport team growth by providing guidance, transparency, and practical frameworks for improvementStrengthen team culture, productivity, and the ability to work in high-performing environmentsLeadership & EnvironmentProvide clarity and strong communication that helps people understand goals and expectationsChampion a culture where opinions are valued but guided by purpose and directionMaintain awareness of technical, cultural, and environmental factors that influence team performanceFoster an environment where people can grow, collaborate, and operate effectivelyWhat You'll BringEssentialExperience leading multiple Agile teams or overseeing complex delivery initiativesStrong knowledge of Agile frameworks (Scrum, Kanban, Lean) and scaled models (SAFe, LeSS)Hands-on experience using OKRs and DORA metrics to assess and improve delivery performanceExcellent leadership, coaching, and stakeholder management skillsBackground in digital delivery within regulated industries (gaming, gambling, fintech, Ability to translate data and insights into tangible improvementsFamiliarity with DevOps, continuous delivery practices, and high-availability environmentsDesirableExperience with outcome‑based planning and SEI/DORA dashboardingUnderstanding of large-scale Agile environmentsKnowledge of Jira, Azure DevOps, Confluence, or similar delivery toolingAgile certifications such as CSM, SAFe, ICAgile, or PMI‑ACPWhy Join?£80,000-£90,000 salary + 10% bonus + benefitsHybrid working - 2 days weekly in ManchesterOpportunity to influence delivery culture, leadership behaviours, and product strategyJoin passionate teams who value innovation, growth, and continuous improvement Read Less
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  • Senior Delivery Lead - Finance ECC Technology  

    Lorien
    - London
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    Senior Delivery Lead - Finance ECC Technology6‑Month Contract | Inside... Read More
    Senior Delivery Lead - Finance ECC Technology6‑Month Contract | Inside IR35 | Remote/HybridAre you a delivery leader who thrives in complex, fast‑moving environments? Do you excel at uniting cross‑functional teams to drive impactful transformation? This is an exciting opportunity to join a global organisation undergoing significant Finance and Digital change, where you will play a critical role in shaping and delivering high‑visibility initiatives.About the RoleWe are seeking an exceptional Senior Delivery Lead - Finance ECC Technology to oversee the successful delivery of multiple Finance technology initiatives. This is a hands‑on leadership position responsible for coordinating delivery across business, technology, data, and partner teams to ensure solutions land effectively across the Finance landscape.Operating at pace, you will translate Finance priorities into executable plans, navigate complexity, and ensure initiatives achieve meaningful outcomes for senior stakeholders.What You'll DoOwn end‑to‑end delivery of several Finance technology initiatives-from mobilisation through to adoption and measurable outcomes.Integrate delivery across multiple teams, including product, platform, data, Finance SMEs, and external partners.Convert Finance priorities into structured delivery plans, balancing speed, quality, value, and risk.Resolve cross‑functional challenges, managing dependencies, data issues, resourcing constraints, and ambiguity.Lead pragmatic, collaborative problem‑solving across diverse teams.Engage and influence senior Finance and Digital stakeholders, ensuring clarity, alignment, and momentum.Drive disciplined delivery, including milestones, RAID management, and progress tracking.Ensure successful change adoption, embedding solutions that are understood and operationally sustainable.What You'll BringProven experience leading multiple concurrent delivery initiatives.Background across Finance technology landscapes (ERP, SAP, reporting, planning, data, controls).Ability to lead in a matrixed environment without direct authority.Strong senior stakeholder management and communication skills.Ability to navigate ambiguity and drive pragmatic delivery decisions.Experience coordinating cross‑functional teams and external partners.A delivery mindset that balances pace with effective risk management.Key DeliverablesSuccessful delivery of multiple Finance initiatives to agreed timelines, outcomes, and quality measures.A unified delivery view across complex, multi‑team programmes.Proactive resolution of cross‑cutting issues and dependencies.High confidence from senior stakeholders in progress, communication, and delivery outcomes.Tangible improvements in Finance capability, efficiency, controls, or reporting.Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy. Read Less
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  • Head of Service Management  

    Lorien
    - Glasgow
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    Head of Service Management Location: Glasgow (Hybrid - 3 days office /... Read More
    Head of Service Management Location: Glasgow (Hybrid - 3 days office / 2 days from home) Salary:£80,000-£90,000 + excellent benefitsType:Permanent | Senior LeadershipWe're supporting a well‑established technology organisation to hire a Head of Service Management who will take full ownership of how IT services are delivered, supported and improved across a multi‑site, multi‑team environment. This is a senior operational leadership role with accountability for service stability, performance, governance and the maturity of core ITIL functions.You'll lead the teams responsible for day‑to‑day service operations, including the service desk, incident/problem/change, monitoring, operational controls and offshore capability. A key part of the remit is defining and embedding "what good looks like" - bringing structure, clarity and accountability across teams, processes and tooling.What You'll Be Doing You'll act as the senior point of escalation for service issues and ensure critical services are predictable, well‑governed and continuously improving. Working closely with service, operations, engineering and leadership teams, you'll drive operational discipline, uplift service outcomes and instil consistent ways of working across all locations.The organisation is also advancing its tooling and operating model, including moving toward the next generation of ConnectWise and greater automation. You'll help define and implement a modernised service model, ensuring that 1st-3rd line support, out‑of‑hours coverage and incident response all align effectively.What We're Looking For We're looking for someone who has led a large, complex service management or service delivery operation of up to 100 in size, ideally with multi‑customer or multi‑site exposure. You'll be experienced across the ITIL framework (ITIL v4 preferred), confident in challenging and improving service processes, and comfortable making decisions in high‑pressure service situations.You will bring experience running or partnering with offshore teams, managing vendor performance, owning SLAs/KPIs, and improving operational hygiene across monitoring, change, backups and controls. Experience with ConnectWise is a plus, but strong hands‑on experience with modern ITSM tooling (ServiceNow, Jira SM, Zendesk, is equally valuable.Working Pattern & On‑Call This is a 24/7 service environment with an expectation of being part of a senior escalation rota. Issues requiring involvement are infrequent but you will be the point of leadership when required. Read Less
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  • Transformation Manager - Digital & Ops Transformation  

    Lorien
    - London
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    Transformation Manager - Perm - Digital & Ops TransformationLondon | H... Read More
    Transformation Manager - Perm - Digital & Ops TransformationLondon | Hybrid (3 days onsite)Salary: £100,000 A leading global organisation is embarking on a major digital and operational transformation, modernising platforms, processes, and technology across multiple markets. They are seeking a Transformation Manager to drive high‑impact technology‑enabled change programmes and work closely with senior stakeholders across the business.A well‑established international business investing heavily in digital transformation, new tooling, CRM, and platform upgrades, and global process alignment. This role offers strong exposure to senior leadership and the opportunity to shape business‑critical change programmes.Key ResponsibilitiesLead large‑scale technology and digital transformation programmes.Oversee Systems Integrators and ensure delivery quality, governance, and measurable outcomes.Shape future‑state operating models, processes, and ways of working.Partner with technology, product, data, and operations teams to drive execution.Ensure market readiness, adoption, and change management across teams.Provide clear, confident updates and communication to senior stakeholders.Requirements: in a top‑tier consulting firm (Deloitte, EY, Capgemini, Accenture, IBM, PwC).Strong experience in a top‑tier consulting firm (Deloitte, EY, Capgemini, Accenture, IBM, PwC).Strong experience delivering digital transformation programmes.Proven ability to manage and challenge Systems Integrators.Excellent communication skills and strong academic background.Comfortable working across business and technology teams in complex environmentsIf you're a delivery‑driven consultant looking for your next big challenge, let's talk.Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy. Read Less
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