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DGH Recruitment
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  • Service Desk Analyst  

    - West Yorkshire
    A fantastic opportunity has arisen for an IT Service Desk Analyst /1st... Read More
    A fantastic opportunity has arisen for an IT Service Desk Analyst /1st Line Support Analyst to join our Leeds based legal and financial service provider on a permanent basis. Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure. Key Responsibilities: * Providing a professional and consistent level of Technology support to all staff * Responding to incoming incidents and requests at first point of contact reported via all mediums * Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement * Maintaining and updating incidents and requests in your own as well as the Service Desk * Alerting Senior Analysts and Managers of reoccurring incidents and potential issues * Keeping customers apprised and updated * Escalating problems to the senior team members and third-party suppliers where necessary Attributes/Skills: * Experience working within a law firm is highly desirable * Knowledge of Windows 10 and Microsoft Office 365 * Understanding of PC Hardware and operating systems * Awareness of using Active Directory * Experience of logging tickets in ITSM call logging software #J-18808-Ljbffr Read Less
  • IT Support Analyst  

    - Cardiff
    IT Support Analyst A fantastic opportunity has arisen for an IT Suppor... Read More
    IT Support Analyst A fantastic opportunity has arisen for an IT Support Analyst to join our Cardiff based law firm on a permanent basis. Responsibilities and Duties * For this role we are looking for an experienced IT Support Analyst who takes a customer first approach in all end user support interactions. * They will share and support the vision for service excellence and willingly identify opportunities to develop this vision further. * The IT Support Analyst will technically resolve incidents and fulfils service requests across all supported IT devices in accordance with agreed service levels. * Where Technical responsibilities dictate, liaise with other internal support teams, internal senior management and suppliers in the day to day management of Incidents and Service Requests. * They will provide and identify key issues and risks, escalating promptly to line management team, attend and actively participates in all daily stand up and team meetings and drives quality to the fore during all aspects of work. Knowledge, Skills and Experience * End point device hardware knowledge (HP, Lenovo, Apple - laptops, iPhones, iPads, office telephony and WiFi * Accessing and configuring Firmware/BIOS to set standards * Operating System exposure - install/update/remediate (Microsoft Windows - all support versions) * End point software suites - install/update/remediate (Microsoft Office - all supported versions) * Mobile Device Management Enterprise experience - device enrol/un-enrol (Profile Push) Mobile Iron Mobile Platform * End point Enterprise management systems - device updates/software install (Microsoft SCCM, McAfee PGP, Bit locker) * End point Enterprise deployment technologies - device pre-boot configuration, booting devices running device build sequences (Microsoft SCCM, Microsoft MDT) #J-18808-Ljbffr Read Less
  • Storage Engineer  

    - Greater London
    Storage Engineer - 6 Month Contract - London (Hybrid) - £650pd (Inside... Read More
    Storage Engineer - 6 Month Contract - London (Hybrid) - £650pd (Inside IR35) A fantastic opportunity has arisen for an Storage Engineer to join our London based global law firm on a initial 6 month contract basis. Key Responsibilities * Provide SME-level support across storage infrastructure, mentoring junior team members in storage technologies * Manage and maintain server, storage, and virtualisation platforms within a data centre environment * Perform storage presentations, host migrations, device expansions, and VM-related engineering tasks * Reverse engineer environments from virtual machines, filter VMs, and manage legacy storage transitions * Work across technologies including Dell PowerMax, Dell EMC Isilon, Cisco MDS Fabric, VMware, and legacy HyperFlex nodes * Develop and execute scripts using PowerCLI and PowerShell to support automation and system management * Operate across multiple time zones, managing concurrent tasks and priorities effectively Key Experience * Strong expertise in enterprise storage platforms (Dell PowerMax, Dell EMC Isilon) * Solid experience with server infrastructure and virtualisation technologies, particularly VMware * Proficiency in scripting (PowerShell, PowerCLI) for automation and administration * Experience with Cisco MDS Fabric switches and broader data centre networking concepts * Familiarity with SQL Server and ITSM tools such as ServiceNow * Proven ability to work in complex, multi-region environments with overlapping time zones * Experience mentoring or supporting junior engineers within infrastructure teams * Comfortable working occasional out-of-hours change windows without on-call requirements #J-18808-Ljbffr Read Less
  • SOC Technical Lead  

    - Greater London
    Get AI-powered advice on this job and more exclusive features. This ra... Read More
    Get AI-powered advice on this job and more exclusive features. This range is provided by DGH Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from DGH Recruitment Role SOC Technical Lead (Incident Response / GIAC) Please note: This role will require 4 days per week on site. Overview Reporting into the Security Operations Centre Senior Manager, the role will develop and integrate the Incident Response (IR) / SOC security infrastructure to monitor both on premise and cloud environments. The role will serve as a critical bridge between operations and engineering. Responsibilities * Drive and improve continuous monitoring and incident response, serving as a senior resource in the SOC and Incident Response processes. * Configure and integrate platforms, tools, service providers, and solutions into IR/SOC systems, make recommendations as needed. * Consolidate and improve security logging and monitoring solutions on premise and in the cloud to detect and respond to security threats in real time. * Drive efforts to automate and accelerate the detection and response processes. * Ensure integration of input from the deployed suite of security tools to SOC systems (e.g. SIEM/SOAR), including, but not limited to, IDS/IPS, End Point Protection, MDR/XDR, PAM, MFA, DNS Security, and cloud security posture management. Required Skills / Experience * 8+ years of hands-on experience in information security related responsibilities with a strong focus on SOC engineering, incident response, and threat detection/hunting. * In-depth knowledge of IR/SOC monitoring, alerting and investigation tools platforms, process, and architecture * Experience working with cloud security technologies (AWS, Azure DevOps, Kubernetes, GCP, etc) including cloud log analysis, monitoring, detection, and incident response. * Experience with SOC use of SIEM, SOAR, IDS/IPS, DLP, and Endpoint security. Seniority level * Mid-Senior level Employment type * Full-time Job function * Information Technology Industries * Professional Services and Legal Services City Of London, England, United Kingdom – notice of opportunities and postings may be shown for location relevance. Referrals increase your chances of interviewing at DGH Recruitment by 2x We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Read Less
  • Storage Engineer  

    Storage Engineer - 6 Month Contract - London (Hybrid) - £650pd (Inside... Read More
    Storage Engineer - 6 Month Contract - London (Hybrid) - £650pd (Inside IR35) A fantastic opportunity has arisen for an Storage Engineer to join our London based global law firm on a initial 6 month contract basis. Key Responsibilities Provide SME-level support across storage infrastructure, mentoring junior team members in storage technologies Manage and maintain server, storage, and virtualisation platforms within a data centre environment Perform storage presentations, host migrations, device expansions, and VM-related engineering tasks Reverse engineer environments from virtual machines, filter VMs, and manage legacy storage transitions Work across technologies including Dell PowerMax, Dell EMC Isilon, Cisco MDS Fabric, VMware, and legacy HyperFlex nodes Develop and execute scripts using PowerCLI and PowerShell to support automation and system management Operate across multiple time zones, managing concurrent tasks and priorities effectively Key Experience Strong expertise in enterprise storage platforms (Dell PowerMax, Dell EMC Isilon) Solid experience with server infrastructure and virtualisation technologies, particularly VMware Proficiency in scripting (PowerShell, PowerCLI) for automation and administration Experience with Cisco MDS Fabric switches and broader data centre networking concepts Familiarity with SQL Server and ITSM tools such as ServiceNow Proven ability to work in complex, multi-region environments with overlapping time zones Experience mentoring or supporting junior engineers within infrastructure teams Comfortable working occasional out-of-hours change windows without on-call requirements #J-18808-Ljbffr Read Less
  • Business Analyst  

    - Manchester
    Business Analyst - Housing Association - Manchester - PERM - up to £49... Read More
    Business Analyst - Housing Association - Manchester - PERM - up to £49,000pa - Hybrid working.


    My client are looking for a Business Analyst to join their Change and Transformation team, providing Business Analysis support to their Transformation Programme.


    You will be working closely with Business Subject Matter Experts, Programme Workstream Leads, Technology colleagues and wider transformation team...
























    QTJB1_UKTJ Read Less
  • AI & M365 Solutions Engineer  

    - City of London
    AI & M365 Solutions Engineer (Microsoft 365 / Power Platform / Copilot... Read More
    AI & M365 Solutions Engineer (Microsoft 365 / Power Platform / Copilot / AI)

    Hybrid working: 2 days per week required in the office in London.

    An exciting opportunity to join a newly formed AI & Innovation team within a global law firm as they looking to optimise productivity through better use of their existing technology stack whilst also exploring modern technology trends (including Gen AI).

    Th...



























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  • Product Specialist (NetDocuments)  

    - West Midlands
    Product Specialist (NetDocuments) Role Overview: The Product Specialis... Read More
    Product Specialist (NetDocuments) Role Overview: The Product Specialist in the Document Products team is primarily responsible for the day-to-day administration, support, and business-as-usual operation of the firm’s document platforms, including NetDocuments and file transfer applications. These platforms are critical to the secure creation, management, governance, and delivery of client and firm content. Key Responsibilities: • Act as a trusted, knowledgeable resource for NetDocuments and related document management applications, providing day-to-day functional support, guidance, and issue resolution to stakeholders. • Support document governance and access management processes in line with client requirements, firm policies, and regulatory obligations. • Where applicable, run ad hoc reports for NetDocuments and related document applications to support governance, compliance, and operational oversight. • Create and manage NetDocuments security groups and other access controls to restrict and govern access to document content appropriately. • Work with stakeholders to respond to operational requirements, triage issues, support routine service requests and changes, and capture enhancement needs where appropriate. • Monitor service performance, user feedback, and operational trends to support service stability, identify issues, and implement practical improvements. • Communicate operational issues, service improvements, enhancements, and defects to vendors, and work collaboratively to support prioritisation and resolution. • Manage the day-to-day administration, maintenance, support, and routine change activity for NetDocuments and related applications. Required Experience: • Experience administering, configuring, and supporting document platforms, including NetDocuments and secure file transfer solutions. • Experience supporting the day-to-day operation of business-critical platforms, including incidents, routine changes, user support, and service administration. • 5–10 years’ experience in IT, platform support, or a related field. • Experience in a law firm or similarly complex professional services environment. Product Specialist (NetDocuments) Read Less
  • Field ICT and Network Manager  

    - West Sussex
    Field ICT & Network Manager Location: Multi-site role across Horsham (... Read More
    Field ICT & Network Manager Location: Multi-site role across Horsham (50%), Crawley (40%), Midhurst (5%) and Cuckfield (5%) Salary: £30,000 - £40,000 MUST HAVE FULL UK DRIVERS LICENSE We are seeking an experienced and proactive Network Manager to oversee and develop the ICT infrastructure across three education organisations operating within a shared group environment This is a hands-on, multi-site role responsible for ensuring the reliability, security and continuous improvement of all networks, server, hardware and software systems. The role includes responsibility for ICT infrastructure, cybersecurity, data protection compliance, technology procurement, project management and future digital development. Key Responsibilities ICT Infrastructure & Service Delivery * Manage and maintain the organisation's ICT infrastructure, including networks, servers, cloud services, end-user devices and business systems across multiple sites. * Lead ICT support services, ensuring effective incident resolution, asset management and high levels of service delivery for staff and stakeholders. * Administer Microsoft 365, user access, safeguarding technologies, device management platforms and associated ICT equipment. Strategy, Projects & Digital Development * Develop and deliver ICT strategies, infrastructure improvements and technology road maps aligned to organisational objectives. * Manage ICT budgets, procurement, licensing, supplier relationships and the successful delivery of technology projects, including system implementations and site developments. * Support the development of digital systems, platforms and processes that enhance operational efficiency and organisational growth. Information Security & Compliance * Lead information security, data protection and ICT compliance activities, ensuring adherence to GDPR, safeguarding requirements and organisational policies. * Oversee cybersecurity, backup, disaster recovery and business continuity arrangements to ensure the resilience and security of systems and data. Facilities & Security Systems * Provide technical oversight for ICT, CCTV, access control and related infrastructure across all sites, supporting maintenance, upgrades and future development. Systems & Platforms * Microsoft 365 and Teams * Apple Device Management Platforms * Impero * PaperCut * Easy4You * Email and Remote Access Systems * CCTV and Access Control Systems * Network Monitoring and Backup Solutions Skills & Experience Required Essential * Proven experience in an ICT management or senior technical support role, with responsibility for multi-site infrastructure, systems and service delivery. * Strong technical knowledge of Microsoft 365, Windows environments, networks, servers, cloud services and cybersecurity. * Experience managing ICT projects, suppliers, data protection requirements and business continuity arrangements. * Excellent communication, troubleshooting and organisational skills * Full UK driving licence and willingness to travel regularly between sites. Desirable * Experience working within education, early years or training environments. * Knowledge of safeguarding technologies, device management solutions and ICT-enabled security systems. * Relevant IT qualifications, such as Microsoft, Cisco, CompTIA or equivalent certifications. In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business TPBN1_UKTJ Read Less
  • SSO Engineer / DNS Engineer  

    - Greater London
    SSO Engineer / DNS Engineer - Inside IR35 Hybrid working: 3 days per... Read More
    SSO Engineer / DNS Engineer - Inside IR35 Hybrid working: 3 days per week in the office. Role Overview The role will lead planning and coordination activities for large scale SSO and external DNS changes across a complex application estate as part of a merger programme. The role focuses on vendor engagement, dependency management, and Day 1 readiness. Required Technical Skills * Enterprise Single Sign On (SSO) platforms * SSO standards including SAML 2.0 and OpenID Connect (OIDC) * External DNS and domain management * Understanding of certificates and PKI dependencies for authentication * Integration with vendor hosted and third party applications Required Experience * Experience planning or managing SSO changes across a large application estate * Proven experience engaging with third party vendors for SSO and domain changes * Experience coordinating DNS changes to support identity and application transitions * Experience managing dependencies between SSO, DNS, certificates, and identity * Experience supporting cutover planning and Day 1 execution activities * Experience working on complex enterprise transformation programmes SSO Engineer / DNS Engineer - Inside IR35 In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business TPBN1_UKTJ Read Less

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