Food & Beverage Manager - The Reserve at Chester Zoo - Chester, Cheshire
Location Description
Located at The Reserve,Chester Zoo.
Job Description
Position Overview
A new and exciting luxury lodge resort set in the grounds of Chester Zoo is opening August 2025 and we are on the lookout for a Food & Beverage Manager to join the team.
Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity. As we prepare for our grand opening, we are seeking an experienced Food & Beverage Manager to lead our team and help shape the future of the hotel.
The Role
As the Food & Beverage Manager, you will oversee the day-to-day operations of our Food & Beverage offerings at The Reserve and play a crucial role in delivering exclusive and memorable experiences for our guests.
Responsibilities:
Lead and inspire the Food & Beverage team to deliver continuous outstanding guest experiences
Oversee the Food & Beverage operation with a keen focus on service levels, proficiency, and profitability
Curate menus and service offerings, in collaboration with the Head Chef
Manage stock, budgets, rotas, and compliance, in line with health & safety standards
Drive guest feedback and team engagement to continually evolve the service culture of The Reserve
What We’re Looking For:
Proven leadership in Food & Beverage management in a high-end hotel or restaurant
A passion for hospitality and to consistently deliver memorable experiences for our guests
An eye for detail, with strong organisational and communication skills
A creative and proactive thinker who remains calm under pressure
Requirements
Proven experience managing and developing a Food & Beverage team
Confident in creating a positive, high-performing team culture
A strong knowledge of Food & Beverage operations, service standards, and guest experience delivery
Experience with inventory control, cost management, and budgeting
Skilled in managing rotas, ordering stock, compliance, and audits
Sound understanding of food safety, hygiene, and licensing laws
Experience leading health & safety practices, allergen management, and training
Comfortable using POS systems, stock control software, and booking platforms
Troo Benefits
Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
Heroic Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.
Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
Team Member pass so you can visit the zoo during your time off.
An amazing working environment - Where else can you see critically endangered animals from your office window or stroll among rare giraffes and tigers on your lunch break.