Transport Admin Officer Contract: 3 months Working Pattern: Monday to Friday Fully Onsite Payrate: £20.96 per hr. via PAYE/ £25.70 per hr. via Umbrella Location: Morden, UK MAIN PURPOSE To assist the Passenger Operations and Fleet manager and the Supervisors in the delivery of the transport provision for SEN and Adult and Social Care service users. To provide administrative support to the manager and supervisors. For example but not limited to, creating communications to staff, entering KPI data, assisting with data entry and route planning, communicating with internal and external stakeholders (eg SEN Transport and parents / guardians). To be highly proficient in the Microsoft Office 365 suite. To be able to be trained to perform duties of a Transport supervisor. To be able to manage, shape and drive improvements in the delivery of the Merton Transport Services (MTS) managed passenger journeys, providing operational oversight and leadership for all aspects of services delivered. To be able to be responsible for the direct management of the team of Drivers and Passenger Assistants, working with the Passenger and Fleet Transport Manager and the Transport Operations Safety Manager to deliver services efficiently. To ensure that all services are cost effective, adopting a commercial approach to all services, delivering to the highest possible standards and in accordance with legislative and regulatory requirements. To be able to ensure that all safeguarding and regulatory requirements are met, including DBS checks and that driving hours are recorded in line with legislation. To achieve high levels of communication and staff motivation through an open and responsive management style, monitoring individual and team performance in a systematic manner, including measuring performance against agreed objectives. MAIN DUTIES AND RESPONSIBILITIES Service Responsibilities To ensure the effective and efficient provision of a comprehensive passenger transport service and the objective monitoring and reporting of performanc To be able to assist in continuously monitoring the standards of work of driver/attendants and passenger assistants ensuring their certification in relation to their enhanced DBS status, Driver CPC, Midas, PAT’s and any other relevant training To be able to carry out spot checks on vehicles to ensure safety and legal requirements are being met. To be able to learn to train and/or assist in training drivers, passenger assistants and other staff temporarily allocated to the service area. Identify training needs and arrange suitable staff training and development in conjunction with the Passenger and Fleet Transport Manager. Establish appropriate training and working systems to record training taken and positively manage risks. Ensure staff are trained and motivated to carry out their duties safely. To work closely with all departments to ensure your service helps shape future development activity. Ensure it meets the needs and aspiration of our communities, including liaising with …and directly with parents/guardians with regard to individual client’s needs. Take action to ensure that the service meets these needs. To ensure that all correspondence is of a high quality and is prepared in accordance with Departmental policy and corporate targets To perform any other duties that may be required commensurate with the salary and grade. Finance and Resources Responsibilities Use technology effectively with colleagues, stakeholders, and contractors to improve the effectiveness and efficiency of services delivered. Staff To be able to learn to lead and manage the staff in the team effectively including recruitment, performance management, sickness monitoring, training and communication and managing workload to take into account Client priorities. This will include leading and advising on appropriate team structures to adapt to the emerging commissioning and contract management responsibilities. Contribute to the promotion of Merton Client's vision and core values, including adopting a “One Team” approach, To be able to tackle poor performance positively and effectively. To ensure that all staff in the section are aware of and follow corporate and departmental health and safety policies and procedures. Commissioning, Contacts and Relationship Management To assist in providing customers and clients the specified standard and level of service that is expected, managing and rectifying with staff any shortfalls in performance or delivering potential improvements that have been identified. To maintain a close working and effective partnership with stakeholders and partner boroughs. To develop / maintain effective partnership working with a range of organisations including internal and external stakeholders. Including, but not limited to: the Children, Schools and Families Department (Education), Community and Housing Department (Adult Services), SLWP, the Police, TfL, Schools, Faith Groups etc. Management and Leadership Fully and positively participate in the Client's performance appraisal scheme to develop and enhance personal and service performance. To ensure the team works towards, and are up to date with, current legislative and health and safety requirements as well as Client's objectives and targets as allocated. Equalities Implementation of the Client's diversity and equal opportunities policies and its statutory responsibility with regard to other individuals and service delivery Knowledge To be able to learn up-to-date and extensive knowledge and application of Transport-related services, including operational and regulatory matters. Financial procedures including budget management and reporting. To be able to gain knowledge of Road Transport Act, Driver their carers, internal/external agencies and senior managers Ability to develop, maintain and monitor operational statistics for both internal and external agencies and make recommendations as necessary. Ability to support team to achieve strategic goals, manage a demanding workload and meet agreed deadlines. Ability to recognise and source relevant and appropriate data and information to manage and improve service performance, contractor performance and customer service and insight. Ability to interpret national legislation and develop policies and strategies to meet or exceed requirements. Ability to quickly analyse and interpret complex written, numerical and financial information. Aptitude Ability to deliver high quality services that demonstrate value for residents. Innovative and imaginative approach to service improvements and meeting financial challenges. Creative, flexible and proactive approach to problem solving. Ability to identify and deliver commercial opportunities. A confident approach to managing demanding relationships with internal and external providers and contractors. Seeks feedback and uses all learning opportunities to increase self-awareness and create opportunities for personal development to improve performance. Experience Ability to demonstrate experience of delivering and developing services. Experience of building and developing productive and collaborative working relationships with partners, suppliers and providers including the voluntary sector. Special requirements A commitment to Equal Opportunities and the ability to assist in the development and delivery of equalities initiatives and meet the authority’s Codes of Practice. Prepared to work outside normal office hours as required in the interests of the service, including responding to emergencies. If shortlisted, a recruiter from the team will contact you within 24–48 hours for an initial discussion. The call will come from a Manchester number (either 0161 or +44 161).
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