Purpose of the role:
Based primarily at home with your office located
Coventry, you will report into the Frontline Team Leader and will be responsible for supporting all applications aligned to the TFL business unit encompassing any of the technical streams within the team hosted in Microsoft Azure.
The applicant will need to possess a strong work ethic, strong problem solving skills, a can do attitude and flexible approach, ability to work with individuals at all levels in the organisation along with a knowledge of software support, and excellent data analysis skills.
Working hours are between 7.00 AM - 6.00PM and will be on a rotation basis.
Job title:
Applications Support Engineer
Job Description:
What you'll be doing:
Proactively deal with incidents and requests assigned to the teamSupporting applications based in Microsoft AzureAnalyse systems and data to investigate and resolve reported system and data issues.Work closely and efficiently with team members, other colleagues and third parties to ensure support requirements are fully achieved.Ensure that documentation is kept up to date and knowledge is shared between team membersEnsure system uptime achieves strict KPIsResolve incidents within SLA and KPI requirementsEnsure that processes defined for the team are followedParticipate in the on-call rota as requiredPerform out of hours changes as required by the businessWhat we're looking for:
Essential:
Use of Microsoft Azure, AKS or other cloud services for application hosting, automation and monitoringStrong Microsoft SQL useSupporting Applications using Microsoft SQLSupporting MS Azure based ApplicationsPowerShell/Bash
Desirable:
SFTPKubernetes, Containers, Pods, MicroservicesKQLXMLSOAPExcelLinuxOracle PL/SQL and working with Oracle DB'sWhat's in it for you?
A competitive basic salary23 days' holiday (rising to 27) with the opportunity to buy extra leaveThe opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choiceCompany matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty moreVoluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technologyAccess to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platformOpportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your careerWhat we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location:
Coventry,
United Kingdom
Time Type:
Full time
Contract Type:
Permanent
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