Restaurant General Manager Join the Giggling Squid Family – Where Passion, People Read Less

Group Exercise Co-ordinator/Personal Trainer - Roehampton, London Hours: 40 hours per week (Including some Evenings, Weekends Read Less

Senior Regional Marketing Manager Giggling Squid is the UK's favourite Thai. Founded by Andy and Pranee Laurillard in what started as a tiny fisherman's cottage (now our Brighton restaurant), has now grown into the country’s largest Thai restaurant group with 52 restaurants nationwide. We’re built on generous, authentic Thai food cooked by Thai chefs, genuine warmth, and the joy of a Thai table made for sharing. We're at an exciting chapter in our journey with serious ambitions, and a local marketing infrastructure that needs to match. If you want to work somewhere with big energy, exceptional food, and real room to make your mark, you're in the right place. The Role As Senior Regional Marketing Manager, you will own the regional marketing strategy across the full estate and oversee all local marketing execution. For all our scale, we've never wanted to feel like a chain. We're a national brand that acts like your local: 52 restaurants that each belong to their neighbourhood, where the team knows the regulars by name, and every restaurant has its own character. Community is one of our biggest strengths, from local sponsorships and partnerships to the welcome you get at the door. This role is at the heart of that ambition: making sure all 52 restaurants show up powerfully in their own communities while staying unmistakably Giggling Squid. You will set the strategic vision for how we activate locally, build and lead a small team, and work together with Area Managers and Operations to ensure every restaurant has what it needs to drive footfall and covers. You'll report to the Head of Marketing and have real scope to shape how Giggling Squid performs locally. What You Will Do Strategy and Planning • Own the regional marketing strategy across the full estate and setting the annual calendar. • Lead joint business planning with the Head of Marketing, identifying local growth opportunities, and translating them into actionable campaigns. • Own performance reporting across the estate. Track sales and covers, and measure the ROI of local marketing activity site by site, translating data into clear commercial recommendations. • Work closely with Area Managers to understand local challenges and opportunities. Campaign Execution • Design and lead the local campaign calendar: seasonal activations, local occasions, refurbishment support, and community partnerships. • Own the print production process from brief to delivery: menus, A-boards, and local collateral. • Manage the print portal, ensuring all teams can access approved, on-brand assets on demand. Team and Stakeholders • Build, lead, and inspire the local marketing function. • Work closely with the Operations Director, Area Managers and Trainers, maintaining a positive relationship between Marketing and the Restaurant Estate. • Support Area Managers with activation mechanics, training, and commercial guidance to help each restaurant become the heart of its local community. What Success Looks Like • Every restaurant working to a consistent, on-brand local marketing calendar, tailored to its community. • A measurable uplift in footfall and covers driven by local activity, with the reporting to prove it • Clear visibility of the sales impact and ROI of local activity, so we know what's working and where to invest next. • A trusted relationship between Marketing and Operations, Area Managers and GMs. • A local marketing function that's built out and running, with Nub developing and growing. What We Are Looking For You will have solid experience in a regional or local marketing role, ideally managing marketing across multiple sites or territories. We're looking for someone who brings: • A track record of driving footfall and covers through local marketing campaigns. • Strong project management skills. You can manage timelines, briefs, suppliers and deliverables. • Leadership and stakeholder management. You can influence Area Managers and Operations, build strong relationships, and drive change. • Commercial acumen. You understand how marketing drives business results and know how to set KPIs. • A genuine feel for community. You’re someone equally comfortable setting strategy and getting hands-on with a brief, a photoshoot or a campaign rollout. What's In It for You • Genuine impact. You will directly influence how 52 restaurants perform, and every campaign you run has a measurable business impact. • Team leadership. You will build and lead a growing local marketing function with room to develop as the business scales. • Leadership visibility. Your work will be reported directly to senior leadership, so you'll understand business priorities and contribute to strategic decisions. • A brand you believe in. Generous Thai food, genuine hospitality, deep community roots, and serious ambition. Benefits • Competitive salary • 25 days holiday • Company pension • 50% off food at Giggling Squid restaurants • Long Service Awards INDHP Read Less

Restaurant Assistant Manager Join the Giggling Squid Family – Where Passion, People Read Less

Waiting Staff Giggling Squid is the largest Thai restaurant group in the UK. At the heart of Giggling Squid are the incredible people, each of whom shares the generosity of spirit that lies behind every great guest experience, from our skilled chefs, to our welcoming front of house staff. We are a family run business and we employ people who share our passion for making our restaurants a great place to both work and visit. Giggling Squid are always on the lookout for amazing people to join our front of house team. As the face of our business we value a great personality and willingness to learn over experience. As well as joining one of the fastest growing restaurant groups in the country and all the opportunities that brings, you will be offered the following: · A fantastic Training Read Less

Your job, your rules. Join Just Eat as a self-employed delivery rider and enjoy complete control over how and when you work. Choose your hours, get paid weekly and protect your flexibility when life gets in the way. Getting started is easy. All you need is: To be aged 18+ A smartphone (Android 8.0+ or iOS 12) A moped, bike or car – with a UK driving licence and the correct insurance if required We love to welcome new starters, so don't worry about not having previous delivery experience. Just bring yourself and your enthusiasm. Ready to get on the road? Find out more. Read Less

Job title: Principal Supervision Manual and Risk Framework Lead Position type: Permanent Job reference: 435734 Location: Birmingham (B5 4UA) or London (E14 4HD) based with hybrid working Salary: 59,660 - 70,000 Closing date: Thursday 30th July 2026 at 23:55 Join Ofwat s Supervisory Team as a Principal Supervision Manual and Risk Framework Lead We have three opportunities for Principals to join our Delivery Directorate. *Office Location: London (E14 4HD) or Birmingham (B5 4UA) with hybrid working* About Us We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales. The water sector is entering a new chapter. The government has set out a bold new direction, bringing together expertise from across the sector to deliver better outcomes for customers and the environment. We are collaborating with fellow regulators to respond to recommendations in The Independent Water Commission Report, the Welsh Government s response to the Green Paper, Shaping the Future of Water Governance in Wales, and the Government s White Paper, A new vision for water. Ofwat is working with the government and other regulators to help create a new body for England, bringing together our strengths with those of the Drinking Water Inspectorate, the Environment Agency and Natural England. We are also continuing to work with the Welsh Government to support decisions on the future arrangements for Wales. While these changes take shape, our mission remains the same: to hold water companies to account, drive performance, and ensure the sector delivers real value for customers, communities, and the environment. If you re passionate about making a difference, this is a unique moment to join us and help shape the future of water, and together we can continue to make a positive impact. The Role In this exciting role, you will have the opportunity to: contribute to and oversee development of a supervision manual for implementation during the transition period further refine the emerging risk framework and embed it into Ofwat's ways of working, continue the evolution of the supervision manual and the risk framework as we better integrate our regulatory oversight of each company with the other regulators during transition, prepare for adoption of a supervision manual and a risk framework as part of establishment of the new regulator. About You Below are some of the key essential experience, skills knowledge required for this post: 1. Lead criterion: Experience of designing, implementing and managing regulatory, supervisory or operational frameworks, products or approaches within a complex organisation. 2. Understanding and/or experience of performance management and/or risk frameworks in a regulatory environment. 3. Experience and/or understanding of current and potential future approaches to water regulation. 4. Understanding of supervisory approaches to regulation. 5. Experience of developing and implementing policy, operational or regulatory frameworks, including securing stakeholder buy-in and navigating governance and decision-making processes. 6. Proven experience of embedding change across an organisation's operating model. 7. Experience of evaluating, improving and embedding operational, supervisory or regulatory approaches to deliver effective organisational outcomes. 8. Experience of working collaboratively with internal and external stakeholders to deliver shared outcomes and influence decision-making. Why You Should Join Us People Centric : Our people are at the heart of Ofwat and everything we do - we ensure all voices are heard and treat each other with respect; you'll be given the autonomy and the support to do your role in the best way. Innovative Work Environment : We embrace agile and new ways of working and have a culture build on trust, flexibility, and collaboration. Development Opportunities : Gain valuable experience and develop your skills in a supportive and dynamic setting. Work-Life Balance : Enjoy the flexibility of working from home combined with the benefits of in person collaboration in our Birmingham and London offices. Excellent employer pension contributions of up to 29%. 25 days annual leave, increasing to 30 with each year of service, plus bank holidays and an extra 2.5 days of privilege leave. Access to exclusive discounts on a variety of goods and services, including retail outlets, theatre tickets, holidays, insurance, and a gym membership. Fees paid for membership of relevant professional bodies. Up to 3 volunteering days per year. Recognition vouchers scheme rewarding your hard work. Generous shared parental leave and pay supporting your family life. Follow the link to apply for full details about the role. Please ensure you have submitted your application in full before the below deadline. Closing date : 23.55 on 30 July 2026 Read Less

We have a fantastic vacancy for a part time Concierge for between24 to 32 hours per week A landmark of golfing history, Rusacks St Andrews stands proudly overlooking the world-famous Old Course, where tradition, sport and coastal beauty come together. We exist to create unforgettable experiences for every guest, every time. From a warm welcome to intuitive service and expertly curated local recommendations, we take pride in bringing the spirit of St Andrews to life in every moment. Our REACH People Values At the core of everything we do are our REACH People Values : Respect – We treat every guest and colleague with kindness and dignity. Excellence – We go the extra mile in pursuit of outstanding service. Accountability – We take ownership of our actions and follow through on our promises. Cooperation – We work together as one team to deliver the best experience. Honesty – We act with integrity and transparency at all times. How We Do It We believe in teamwork, positivity, and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care, professionalism, and respect. The Opportunity As a Concierge , you’ll be the first point of contact for our guests and play a key role in setting the tone for their stay. You will create memorable arrivals, offer thoughtful recommendations, and deliver personalised service that reflects the spirit of Marine Read Less

What will I be doing? At Marine North Berwick, breakfast is more than the first meal of the day—it's the first impression of our hotel. As Breakfast Manager, you will lead the breakfast operation, ensuring every guest begins their day with exceptional service, outstanding food quality, and a memorable experience overlooking the Firth of Forth. You will inspire and lead a passionate team, creating a warm, welcoming atmosphere while ensuring the smooth, efficient delivery of one of the hotel's busiest and most important services. Your responsibilities will include: Leading and managing the daily breakfast operation, ensuring exceptional service standards are consistently delivered. Taking ownership of the breakfast restaurant, buffet presentation and guest experience from opening through to service completion. Leading, motivating and developing the breakfast team through coaching, training and regular feedback. Creating a positive, supportive working environment where team members feel valued, respected and empowered to deliver outstanding hospitality. Managing daily staffing levels, rotas and labour costs to ensure an efficient operation while maintaining service excellence. Working closely with the Executive Chef and Kitchen team to ensure seamless communication, excellent food quality and timely service. Monitoring guest feedback and using it to continually improve service standards and enhance the breakfast experience. Ensuring the restaurant is presented to the highest luxury hospitality standards, maintaining exceptional levels of cleanliness, organisation and attention to detail. Driving breakfast revenue opportunities through excellent upselling of beverages and premium breakfast offerings. Supporting recruitment, induction, performance management and all people processes in line with company policies. Ensuring compliance with all Food Safety, HACCP, allergen legislation, health Read Less

Waiting Staff Giggling Squid is the largest Thai restaurant group in the UK. At the heart of Giggling Squid are the incredible people, each of whom shares the generosity of spirit that lies behind every great guest experience, from our skilled chefs, to our welcoming front of house staff. We are a family run business and we employ people who share our passion for making our restaurants a great place to both work and visit. Giggling Squid are always on the lookout for amazing people to join our front of house team. As the face of our business we value a great personality and willingness to learn over experience. As well as joining one of the fastest growing restaurant groups in the country and all the opportunities that brings, you will be offered the following: · A fantastic Training Read Less

A wild, welcoming haven, Dornoch Station is a true testament to its surroundings, immersing you in the Highland’s rugged beauty and golf legacy with every stay- it's a place where hospitality comes to life. We exist to create unforgettable experiences for every guest, every time. Whether it's a warm welcome, a perfectly crafted cocktail, or a seamless dining experience, we take pride in the moments we help create. At the core of everything we do are our REACH People Values: R espect – We treat every guest and colleague with kindness and dignity. E xcellence – We go the extra mile in pursuit of outstanding service. A ccountability – We take ownership of our actions and follow through on our promises. C ooperation – We work together as one team to deliver the best experience. H onesty – We act with integrity and transparency at all times. How We Do It We believe in teamwork, positivity, and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect. As a Food Read Less

Nestling at the foot of the Mountains of Mourne, the magnificent Slieve Donard Resort and Spa stands in six acres of immaculate private grounds. A golden strand of beach borders one side while the mighty Royal County Down golf course frames the other. This lovingly maintained Victorian hotel is home to one of Europe’s finest resort Spas and is perfect for a short break, residential conference or grand event. Now part of the Marine and Lawn portfolio there has never been a more exciting time to join our Team. We create unforgettable experiences for every guest, every time. From a perfectly cooked steak to a beautifully presented dessert, our kitchen team take pride in every dish we serve. Our REACH People Values guide everything we do: Respect – We treat every guest and colleague with kindness and dignity. Excellence – We go the extra mile to deliver outstanding food and service. Accountability – We take ownership of our actions and keep our promises. Cooperation – We work together as one team to create exceptional experiences. Honesty – We act with integrity and transparency at all times. Your Role as Chef de Partie As a Chef de Partie, you will be responsible for running your own section of the kitchen, delivering consistently high standards, and supporting the team to create memorable dining experiences for our guests. You’ll work closely with the Sous Chef and Head Chef, lead by example, and ensure that every plate leaving your section reflects our commitment to quality. What You’ll Do Take ownership of your section, preparing, cooking, and presenting dishes to agreed standards. Work closely with the Sous Chef and Executive Head Chef to ensure smooth service. Support, guide, and mentor Commis Chefs to develop their skills. Help with stock control, rotation, and ordering where required. Ensure that food safety, health, and hygiene standards are followed at all times. Contribute ideas for menus and daily specials. What We’re Looking For Previous experience as a Chef de Partie or strong experience as a Demi Chef ready to step up. A passion for fresh, seasonal food and delivering consistently high standards. A team player with strong communication and organisational skills. Ability to stay calm under pressure and thrive in a busy kitchen. Flexibility to work various shifts, including evenings and weekends. The Perks Competitive salary + share of service charge Uniform provided Meals on duty Training and career development opportunities, including apprenticeships Discounts on hotel stays and dining for you and your loved ones Exclusive shopping discounts via our benefits platform GP On demand Celebratory team events and long-service recognition A fun, inclusive, and supportive team environment Equal Opportunities We are proud to be an equal opportunity employer and welcome applicants from all backgrounds. Diversity and inclusion are key to our REACH values. Right to Work Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996. About Us Marine Read Less

Restaurant Assistant Manager Join the Giggling Squid Family – Where Passion, People Read Less

Restaurant Assistant Manager Join the Giggling Squid Family – Where Passion, People Read Less

Head Chef - Soho, London We are Honest Greens, an innovative, passionate, and rapidly expanding restaurant lifestyle brand with one mission: improve society through real food. We do things differently in our industry, embracing — and creating — new restaurant trends and technologies that allow us to make healthy food affordable, convenient, and incredibly delicious. We believe this will help people in our communities live longer, happier, and more sustainable lives. Over the coming years, we will be scaling our restaurant, geographical, and digital footprint to ensure our customers can interact with our brand wherever they are. This is an amazing opportunity to join our journey as we build our product and scale globally. We are looking for a highly motivated, hands-on HEAD CHEF to lead the kitchen operations of one of our restaurants. The ideal candidate is a passionate culinarian and natural leader, with a proven track record in high-volume kitchens. You’ll thrive in a fast-paced, service-driven environment where no two days are the same — and you’ll play a key role in ensuring that our food is consistently fresh, delicious, and beautifully presented, while inspiring and developing the kitchen team. Your day-to-day will include... Overseeing food preparation, storage, FIFO, recipes, and plating standards, while acting as the final quality gate at the pass. Planning and overseeing ingredient and material orders based on restaurant needs, reporting shortages or urgent requests to the Area Manager or purchasing team. Checking deliveries, verifying invoices, and ensuring products are correctly labeled and stored upon receipt, ensuring efficiency and minimal waste. Controlling food and personnel costs, and kitchen productivity, ensuring operational and financial efficiency. Managing kitchen schedules, vacations, permissions, ensuring adequate staffing and smooth shift transitions. Organizing daily and weekly cleaning routines, ensuring the kitchen and storage areas are always in compliance with health, safety, and sanitation standards. Using company tools for communication, reporting, and organizational tasks during shifts. Handling staff administration processes: hiring, onboarding, contract signing, uniform distribution, training, and performance follow-up (regular 1:1 feedback sessions). Providing hands-on coaching that is clear, aligned with Honest Green’s values, and focused on elevating operational excellence and individual performance. Skills Spanish is a plus. Benefits Attractive wage Free daily food in our restaurants 50% discount in our restaurants Awesome corporate events Internal growth opportunities International, open-minded and unique team If you’re passionate about leading great teams, delivering exceptional guest experiences, and growing with a dynamic, purpose-driven brand — we’d love to meet you! Read Less

Nestled in the heart of Portrush on Northern Ireland’s stunning Causeway Coast, the Marine and Lawn - Adelphi Hotel and neighbouring Portrush Atlantic Hotel offer a retreat with elegant design, and world-class hospitality. Be part of a dynamic team curating guest experiences like no other! Leading the way in guest service excellence from arrival to departure We exist to create unforgettable experiences for every guest, every time. Whether it’s a warm welcome, a smooth check-in, or professional support behind the scenes, we take pride in the moments we help create. At the core of everything we do are our REACH People Values : Respect – We treat every guest and colleague with kindness and dignity. Excellence – We go the extra mile in pursuit of outstanding service. Accountability – We take ownership of our actions and follow through on our promises. Cooperation – We work together as one team to deliver the best experience. Honesty – We act with integrity and transparency at all times. How We Do It We believe in leadership through example, teamwork, and a commitment to great service. We support our people to lead with integrity, empower others, and uphold our standards with consistency and care. As a Reception Manager , across 2 hotels you’ll support each Hotel in leading the front office team, ensuring that every guest receives an exceptional welcome and a seamless experience throughout their stay. What You’ll Do A broad overview of duties include: Oversee the day-to-day operations of the reception teams across Portrush Adelphi and Portrush Atlantic Hotels and ensure the highest standards of guest service are always delivered. Lead the performance of the reception team ensuring it is effectively managed through a focus on recruitment, training, problem resolution, coaching, succession planning and accountability. Continuously identify and analyse operational challenges and opportunities and deliver solutions for improvement. Control all Reception associated costs and drive revenues through upselling across both hotels. Ensuring the department is maintained in a safe manner, following any health and safety guidelines and ensuring that the team carry out regular health and safety training and refresher. Taking part in regular fire drills to familiarise self with the systems and procedures, to ensure that team are refreshed. Analyse guest feedback, address all concerns and ensure effective follow-up across both hotels. Ensure the immaculate presentation of all Reception spaces. Develops relationships with return guests, group contacts and other guests in order to provide inspiring service. Undertaking Duty Manager responsibilities on a rota basis. Assist with other departments, as necessary. What do you need? Previous Reception management experience within the hotel industry (minimum 2 years). Excellent communication and interpersonal skills – a proven track record of building and leading successful teams. Must have Opera Cloud PMS experience (or similar) and have the skills to drive revenues with the support of the commercial team. Exceptional customer service skills. Commercially aware and able to impact business performance. Strong organisational skills. MS Office Advanced. Previous people management experience including recruitment, employee relations and development. Flexibility to be able to work a variety of shifts Ability to work under pressure The Perks We recognise and reward the hard work and dedication of our team with a competitive benefits package, including: Free Uniform Meals whilst on duty Opportunities for training and career development including apprenticeships Discounts on hotel stays and dining for you and your friends Exclusive shopping discounts via our benefits platform Team Member events GP on demand Equal Opportunities We are proud to be an equal opportunity employer and welcome applicants from all backgrounds. Diversity and inclusion are key to our REACH values. Right to Work Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996. About Us Marine Read Less

As Hotel Sales Manager, you will play a key role in driving revenue growth and strengthening the hotel's position within the market. You will proactively identify new business opportunities, build strong relationships with clients and agents, and develop strategic sales initiatives across all market segments. Acting as an ambassador for the hotel, you will represent Graduate Cambridge at industry events, client meetings, trade shows, and networking opportunities, ensuring our hotel remains a leading destination within the region. The role involves regular travel to meet clients, attend trade shows, and represent the hotel at industry events. We exist to create unforgettable experiences for every guest, every time. Behind every memorable stay is a strong commercial strategy, and our Sales team plays a vital role in bringing new guests through our doors while building lasting partnerships within our community and beyond. At the core of everything we do are our REACH People Values: • Respect – We treat every guest, client, and colleague with kindness and professionalism. • Excellence – We strive to exceed expectations and deliver outstanding results. • Accountability – We take ownership of our goals and commitments. • Cooperation – We work together across departments to achieve success. • Honesty – We build trust through integrity and transparency in everything we do. How We Do It We believe in teamwork, positivity, and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect. What You'll Do • Develop and maintain strong relationships with local, national, and international clients to generate business across all key market segments, including Corporate, MICE, Group, Leisure, and Consortia. • Create and implement strategic sales plans to maximise revenue opportunities and grow market share. • Proactively identify and secure new business opportunities through networking, prospecting, sales calls, and client meetings. • Conduct hotel presentations, site inspections, and familiarisation visits to showcase the hotel and its facilities. • Represent the hotel at trade shows, industry events, networking functions, and client entertainment activities. • Drive revenue growth from existing accounts while continuously developing new client relationships. • Research emerging markets, identify new business opportunities, and expand the hotel's presence into new sectors and territories. • Prepare and manage quotations, contracts, proposals, and sales correspondence, ensuring accuracy and timely follow-up. • Monitor market trends, competitor activity, and customer feedback to inform sales strategies and commercial decisions. • Work closely with the General Manager and Director of Sales to review performance, pricing strategies, and business opportunities. • Collaborate with Revenue, Reservations, Operations, and Marketing teams to deliver a seamless customer journey. • Maintain accurate records and account activity within relevant sales and CRM systems. • Achieve agreed sales targets and contribute to the overall commercial success of the hotel. What We're Looking For • A passionate sales professional with proven proactive sales experience within a hotel or hospitality environment who thrives on building relationships and securing new business opportunities. • Strong knowledge of key hotel business segments including Corporate, MICE, Group, Leisure, and Consortia. • Excellent communication and presentation skills, with the confidence to engage with clients at all levels. • Ability to develop strategic sales plans and deliver measurable commercial results. • Strong negotiation and influencing skills with a customer-focused approach. • A proactive, self-motivated individual who can manage multiple priorities effectively. • Working knowledge of Delphi, Salesforce, and OnQ systems is desirable. • Computer literacy, including Word, Excel, PowerPoint, and Outlook. • Strong understanding of revenue management principles and market analysis. • Flexibility to travel regularly for client meetings, trade shows, and industry events. • Ability to communicate effectively in English, both verbally and in writing. The Perks • Competitive salary plus discretionary annual bonus. • Discounted hotel stays and dining across Hilton properties worldwide. • Complimentary welcome stay experience. • Access to learning, development, and apprenticeship opportunities. • £250 reward for successful employee referrals. • Retail and leisure discounts and cashback offers. • 24/7 GP on Demand service. • Complimentary meals during your shift. • Recognition programmes and team celebrations. • Supportive and inclusive working environment. • Convenient parking for cars, mopeds, scooters, and bicycles. About Graduate Hotels Graduate Hotels is a collection of handcrafted hotels in the world's most dynamic university towns. At Graduate Cambridge, inspired by the city's prestigious university, every detail nods to the rich history, academic heritage, and vibrant culture of the local community. As a Graduate Hotels Team Member, you help shape memorable experiences for every guest. You are a relationship builder, storyteller, community ambassador, and team player who takes pride in delivering exceptional service and creating meaningful connections. Equal Opportunities We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, or pregnancy and maternity. As a proud member of the Disability Confident scheme, Graduate by Hilton Cambridge welcomes applications from individuals with disabilities. We will ensure fair treatment throughout the recruitment process, making reasonable adjustments where appropriate to support candidates and employees. Right to Work In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom. Read Less

Restaurant General Manager Join the Giggling Squid Family – Where Passion, People Read Less

A wild, welcoming haven, DORN0CH STATI0N is a true testament to its surroundings, immersing you in the Highland’s rugged beauty and golf legacy with every stay- it's a place where hospitality comes to life. Our Purpose Every great service starts with a well-run kitchen. Your work keeps everything flowing smoothly and supports the team in delivering excellence. Guided by our REACH People Values : Respect , Excellence , Accountability , Cooperation , Honesty . Your Role as Kitchen Porter As a Kitchen Porter, you’ll support the chefs by maintaining impeccable cleanliness, organising equipment, and helping with basic prep when required. What You’ll Do Wash dishes, utensils, and kitchen equipment Keep kitchen areas clean, safe, and compliant Assist with waste management and recycling Support chefs with basic food preparation Organise and store deliveries Work efficiently during busy service periods What We’re Looking For Strong work ethic and reliability Ability to work quickly and safely Positive attitude and willingness to help Experience helpful but not required — full training provided The Perks Competitive salary and benefits Opportunities to learn and develop Staff meals and uniform provided Discounts on hotel stays and dining Retail and lifestyle discounts GP On Demand Pension from Day 1 Incentive schemes and long-service awards Supportive, inclusive team environment Equal Opportunities Read Less

Groundsperson - Roehampton, London Reporting to Head Groundsperson Full Time Contract 40 hours a week including weekends Read Less

Commis Chef - Bruton Commis Chef - Somerset - Base salary of 12.73 per hour plus estimated Service Charge - Full time contracts of 45 hours per week available - Standard working week Wednesday to Sunday - Incredible Industry Leading Benefits: detailed below As a Commis Chef at Artfarm you will be responsible for working alongside our band of chefs, learning as you go and taking care of the duties assigned to you. You will be preparing high-quality food for the restaurant, outside catering and events. You'll work alongside the Head Chef to create, develop and maintain a fantastic range of dishes that celebrate the produce of our very own farm and the incredible local produce we use. You'll be surrounded by a team with a passion for fresh food and brilliant service fuelled by a desire to learn and grow. We strive to provide great hospitality and go beyond for guests, our team and the community as we celebrate our reputation for cooking on open fire with produce from our very own onsite farm and walled garden. This is what we've been doing for years and we couldn't be more proud. What's in it for you as Commis Chef? Competitive Rates of pay + Generous Tips Flexible hours - let us know what works for you and we'll flex the best we can 30 days holiday inc. bank holidays Nutritious food and drinks whilst on shift Free annual guest experience for you and a plus one, including 3-course meal, cocktails and a bottle of wine. It's important we experience the magic too! Enhanced family-friendly policies, including 12 weeks full pay Maternity leave and 2 weeks full pay Paternity leave. These moments matter! Health cash plan - a health benefit which allows you to claim back your everyday medical expenses like Dentists and Prescriptions Life Assurance - 25,000 Generous Artfarm-wide discounts including; Up to 50% off room booking at the award-winning Independent Hotel of the Year 2021, The Fife Arms Up to 25% off food and beverage across our properties in Somerset, Scottish Highlands, Los Angeles and London Up to 30% off our fabulous retail products High street discounts off 1000's retailers through MyArtfarm site and app. Amazing socials led by local social committees - bowling, 10k runs or just a cold pint in the pub - there's something for everyone. A unique approach to career development and learning opportunities tailored around your individual aspirations and goals. Employee Assistance Programme with Hospitality Action Enhanced pension scheme to help you save into your piggy bank for the future! Option to save directly from payroll into an ISA to enhance financial wellbeing Generous Refer a Friend Scheme - up to 1000 to share with your friend! About Da Costa Da Costa has been named for and inspired by Artfarm co-founder Iwan Wirth's maternal grandfather, who originated from the small mountainous village of Rivamonte Agordino in the Veneto region of Northern Italy. He emigrated to Switzerland in the early 20th century and opened a restaurant much loved for its simple, honest fare. A century later, and some 800 miles from that first restaurant, Da Costa continues this glorious culinary adventure. The menu is an exploration of traditional northern Italian recipes featuring an array of antipasti, homemade pastas and risottos and daily specials cooked over fire. Using freshly grown seasonal ingredients from the walled garden and surrounding area, our dishes blend the best of both words - quintessential Englishness with Italian culinary flair. About Artfarm Artfarm is an independent international hospitality company founded by Iwan and Manuela Wirth. Renowned for developing and reinventing distinctive sites including the award-winning Fife Arms Hotel in Braemar, The Fish Shop Restaurant Read Less

Waiting Staff Giggling Squid is the largest Thai restaurant group in the UK. At the heart of Giggling Squid are the incredible people, each of whom shares the generosity of spirit that lies behind every great guest experience, from our skilled chefs, to our welcoming front of house staff. We are a family run business and we employ people who share our passion for making our restaurants a great place to both work and visit. Giggling Squid are always on the lookout for amazing people to join our front of house team. As the face of our business we value a great personality and willingness to learn over experience. As well as joining one of the fastest growing restaurant groups in the country and all the opportunities that brings, you will be offered the following: · A fantastic Training Read Less

What you will do
You will support key database for applications used by A&O Shearman that keep the firm running. These include the firm’s finance and customer relationship management systems, as well business intake and time capture. You will support other business critical applications, including file transfer, legal technology and various application services.
You will work with 3rd parties who provide expertise in these systems. The firm’s database infrastructure, MS-SQL, will also be supported by you. You will also support the Dynamics365 platform and applications built on it. Application servers and Databases are a mixture of on-premises and SaaS/cloud-hosted.
As well as supporting the databases stack, you will package, configure, test, and deploy applications to the firm. You will work with other service support teams in I&O, including End-User Compute, Infrastructure and Networks, to provide a world-class service to our business. You will also work with our global service desk, regional support teams and the global IT department. You will provide technical database expertise on projects when required. Provide availability, scalability and performance of all application database systems through data metrics Capture, analyse database metrics and bring forward improvements of database systems Identify, design and implement robust monitoring alerts to identify potential issues early Maintain core database infrastructure servers in Azure, AVS and on-premises Develop backup/restore procedures for major databases to ensure data integrity Develop and leverage automation procedures to turn repeatable actions into automated processes Analyse database capacity metrics on all server infrastructure Provide expertise for database engineering to optimise database migrations, queries and performance Management and monitoring of SQL availability groups and clustered SQL servers Lead in database related projects and ensure timely delivery. Analyse and use data to identify and prioritise operations to find root cause of major issues. Participate in on call and out of hours support for both application and databases Knowledge and use of DevOps and GitHub and other collaboration tool sets Support maintenance reviews, vulnerability assessments of MS SQL Ability to work independently and good communication skills Document and knowledge share learnings to wider team with ability to multi-task including team upskilling Experience with programming languages including PowerShell, SQL, Linux preferred Collaborate with other engineering teams on production changes, incidents and problem management
What you will have
Desired Skills Proficient Microsoft SQL Azure Server and SQL infrastructure AZ-900 Azure Fundamentals and DP-900 Azure Data Fundamentals preferred SQL AG, Clustering and high availability features experience SQL and PowerShell scripting experience SQL and server performance tuning SQL Replication performance and monitoring tuning Understanding of Linux server management What we can offer you
We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required.

We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.

NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Read Less

What you will do

Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. 
As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. 
This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. 
Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval.  Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval.  Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review.  Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval.  CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure.  Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required.  Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner.  Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation.  Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion.  Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met.  Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps.  Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed.  Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. 
What you will have
Experience:  Strong working knowledge of ITIL frameworks.  Minimum 5+ years working within an IT environment.  Proven stakeholder engagement and communication skills.  Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience.  Personal:  Comfortable wearing multiple hats and balancing governance with delivery.  Strong analytical and problem‑solving skills, with the ability to identify root causes and pragmatic solutions  Confident communicator with the ability to influence and challenge constructively.  Highly organised, with the ability to manage competing priorities across multiple processes and initiatives.  Strong focus on operational excellence, risk management and service quality  Excellent stakeholder engagement and communication skills.  Strong focus on continuous improvement, optimisation, and delivering operational excellence.  Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments.  Degree qualified – preferred  ITIL v4 Certification - preferred What we can offer youTo learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits | A&O Shearman careersShould you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required.

We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Read Less

What you will do
You will support key database for applications used by A&O Shearman that keep the firm running. These include the firm’s finance and customer relationship management systems, as well business intake and time capture. You will support other business critical applications, including file transfer, legal technology and various application services.
You will work with 3rd parties who provide expertise in these systems. The firm’s database infrastructure, MS-SQL, will also be supported by you. You will also support the Dynamics365 platform and applications built on it. Application servers and Databases are a mixture of on-premises and SaaS/cloud-hosted.
As well as supporting the databases stack, you will package, configure, test, and deploy applications to the firm. You will work with other service support teams in I&O, including End-User Compute, Infrastructure and Networks, to provide a world-class service to our business. You will also work with our global service desk, regional support teams and the global IT department. You will provide technical database expertise on projects when required. Provide availability, scalability and performance of all application database systems through data metrics Capture, analyse database metrics and bring forward improvements of database systems Identify, design and implement robust monitoring alerts to identify potential issues early Maintain core database infrastructure servers in Azure, AVS and on-premises Develop backup/restore procedures for major databases to ensure data integrity Develop and leverage automation procedures to turn repeatable actions into automated processes Analyse database capacity metrics on all server infrastructure Provide expertise for database engineering to optimise database migrations, queries and performance Management and monitoring of SQL availability groups and clustered SQL servers Lead in database related projects and ensure timely delivery. Analyse and use data to identify and prioritise operations to find root cause of major issues. Participate in on call and out of hours support for both application and databases Knowledge and use of DevOps and GitHub and other collaboration tool sets Support maintenance reviews, vulnerability assessments of MS SQL Ability to work independently and good communication skills Document and knowledge share learnings to wider team with ability to multi-task including team upskilling Experience with programming languages including PowerShell, SQL, Linux preferred Collaborate with other engineering teams on production changes, incidents and problem management
What you will have
Desired Skills Proficient Microsoft SQL Azure Server and SQL infrastructure AZ-900 Azure Fundamentals and DP-900 Azure Data Fundamentals preferred SQL AG, Clustering and high availability features experience SQL and PowerShell scripting experience SQL and server performance tuning SQL Replication performance and monitoring tuning Understanding of Linux server management What we can offer you
We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required.

We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.

NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Read Less

What you will do
You will support key database for applications used by A&O Shearman that keep the firm running. These include the firm’s finance and customer relationship management systems, as well business intake and time capture. You will support other business critical applications, including file transfer, legal technology and various application services.
You will work with 3rd parties who provide expertise in these systems. The firm’s database infrastructure, MS-SQL, will also be supported by you. You will also support the Dynamics365 platform and applications built on it. Application servers and Databases are a mixture of on-premises and SaaS/cloud-hosted.
As well as supporting the databases stack, you will package, configure, test, and deploy applications to the firm. You will work with other service support teams in I&O, including End-User Compute, Infrastructure and Networks, to provide a world-class service to our business. You will also work with our global service desk, regional support teams and the global IT department. You will provide technical database expertise on projects when required. Provide availability, scalability and performance of all application database systems through data metrics Capture, analyse database metrics and bring forward improvements of database systems Identify, design and implement robust monitoring alerts to identify potential issues early Maintain core database infrastructure servers in Azure, AVS and on-premises Develop backup/restore procedures for major databases to ensure data integrity Develop and leverage automation procedures to turn repeatable actions into automated processes Analyse database capacity metrics on all server infrastructure Provide expertise for database engineering to optimise database migrations, queries and performance Management and monitoring of SQL availability groups and clustered SQL servers Lead in database related projects and ensure timely delivery. Analyse and use data to identify and prioritise operations to find root cause of major issues. Participate in on call and out of hours support for both application and databases Knowledge and use of DevOps and GitHub and other collaboration tool sets Support maintenance reviews, vulnerability assessments of MS SQL Ability to work independently and good communication skills Document and knowledge share learnings to wider team with ability to multi-task including team upskilling Experience with programming languages including PowerShell, SQL, Linux preferred Collaborate with other engineering teams on production changes, incidents and problem management
What you will have
Desired Skills Proficient Microsoft SQL Azure Server and SQL infrastructure AZ-900 Azure Fundamentals and DP-900 Azure Data Fundamentals preferred SQL AG, Clustering and high availability features experience SQL and PowerShell scripting experience SQL and server performance tuning SQL Replication performance and monitoring tuning Understanding of Linux server management What we can offer you
We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required.

We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.

NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Read Less

What you will do
You will support key database for applications used by A&O Shearman that keep the firm running. These include the firm’s finance and customer relationship management systems, as well business intake and time capture. You will support other business critical applications, including file transfer, legal technology and various application services.
You will work with 3rd parties who provide expertise in these systems. The firm’s database infrastructure, MS-SQL, will also be supported by you. You will also support the Dynamics365 platform and applications built on it. Application servers and Databases are a mixture of on-premises and SaaS/cloud-hosted.
As well as supporting the databases stack, you will package, configure, test, and deploy applications to the firm. You will work with other service support teams in I&O, including End-User Compute, Infrastructure and Networks, to provide a world-class service to our business. You will also work with our global service desk, regional support teams and the global IT department. You will provide technical database expertise on projects when required. Provide availability, scalability and performance of all application database systems through data metrics Capture, analyse database metrics and bring forward improvements of database systems Identify, design and implement robust monitoring alerts to identify potential issues early Maintain core database infrastructure servers in Azure, AVS and on-premises Develop backup/restore procedures for major databases to ensure data integrity Develop and leverage automation procedures to turn repeatable actions into automated processes Analyse database capacity metrics on all server infrastructure Provide expertise for database engineering to optimise database migrations, queries and performance Management and monitoring of SQL availability groups and clustered SQL servers Lead in database related projects and ensure timely delivery. Analyse and use data to identify and prioritise operations to find root cause of major issues. Participate in on call and out of hours support for both application and databases Knowledge and use of DevOps and GitHub and other collaboration tool sets Support maintenance reviews, vulnerability assessments of MS SQL Ability to work independently and good communication skills Document and knowledge share learnings to wider team with ability to multi-task including team upskilling Experience with programming languages including PowerShell, SQL, Linux preferred Collaborate with other engineering teams on production changes, incidents and problem management
What you will have
Desired Skills Proficient Microsoft SQL Azure Server and SQL infrastructure AZ-900 Azure Fundamentals and DP-900 Azure Data Fundamentals preferred SQL AG, Clustering and high availability features experience SQL and PowerShell scripting experience SQL and server performance tuning SQL Replication performance and monitoring tuning Understanding of Linux server management What we can offer you
We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required.

We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.

NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Read Less

What you will do
You will support key database for applications used by A&O Shearman that keep the firm running. These include the firm’s finance and customer relationship management systems, as well business intake and time capture. You will support other business critical applications, including file transfer, legal technology and various application services.
You will work with 3rd parties who provide expertise in these systems. The firm’s database infrastructure, MS-SQL, will also be supported by you. You will also support the Dynamics365 platform and applications built on it. Application servers and Databases are a mixture of on-premises and SaaS/cloud-hosted.
As well as supporting the databases stack, you will package, configure, test, and deploy applications to the firm. You will work with other service support teams in I&O, including End-User Compute, Infrastructure and Networks, to provide a world-class service to our business. You will also work with our global service desk, regional support teams and the global IT department. You will provide technical database expertise on projects when required. Provide availability, scalability and performance of all application database systems through data metrics Capture, analyse database metrics and bring forward improvements of database systems Identify, design and implement robust monitoring alerts to identify potential issues early Maintain core database infrastructure servers in Azure, AVS and on-premises Develop backup/restore procedures for major databases to ensure data integrity Develop and leverage automation procedures to turn repeatable actions into automated processes Analyse database capacity metrics on all server infrastructure Provide expertise for database engineering to optimise database migrations, queries and performance Management and monitoring of SQL availability groups and clustered SQL servers Lead in database related projects and ensure timely delivery. Analyse and use data to identify and prioritise operations to find root cause of major issues. Participate in on call and out of hours support for both application and databases Knowledge and use of DevOps and GitHub and other collaboration tool sets Support maintenance reviews, vulnerability assessments of MS SQL Ability to work independently and good communication skills Document and knowledge share learnings to wider team with ability to multi-task including team upskilling Experience with programming languages including PowerShell, SQL, Linux preferred Collaborate with other engineering teams on production changes, incidents and problem management
What you will have
Desired Skills Proficient Microsoft SQL Azure Server and SQL infrastructure AZ-900 Azure Fundamentals and DP-900 Azure Data Fundamentals preferred SQL AG, Clustering and high availability features experience SQL and PowerShell scripting experience SQL and server performance tuning SQL Replication performance and monitoring tuning Understanding of Linux server management What we can offer you
We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required.

We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.

NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Read Less

What you will do

Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. 
As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. 
This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. 
Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval.  Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval.  Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review.  Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval.  CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure.  Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required.  Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner.  Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation.  Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion.  Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met.  Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps.  Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed.  Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. 
What you will have
Experience:  Strong working knowledge of ITIL frameworks.  Minimum 5+ years working within an IT environment.  Proven stakeholder engagement and communication skills.  Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience.  Personal:  Comfortable wearing multiple hats and balancing governance with delivery.  Strong analytical and problem‑solving skills, with the ability to identify root causes and pragmatic solutions  Confident communicator with the ability to influence and challenge constructively.  Highly organised, with the ability to manage competing priorities across multiple processes and initiatives.  Strong focus on operational excellence, risk management and service quality  Excellent stakeholder engagement and communication skills.  Strong focus on continuous improvement, optimisation, and delivering operational excellence.  Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments.  Degree qualified – preferred  ITIL v4 Certification - preferred What we can offer youTo learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits | A&O Shearman careersShould you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required.

We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Read Less

What you will do

Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. 
As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. 
This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. 
Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval.  Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval.  Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review.  Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval.  CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure.  Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required.  Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner.  Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation.  Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion.  Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met.  Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps.  Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed.  Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. 
What you will have
Experience:  Strong working knowledge of ITIL frameworks.  Minimum 5+ years working within an IT environment.  Proven stakeholder engagement and communication skills.  Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience.  Personal:  Comfortable wearing multiple hats and balancing governance with delivery.  Strong analytical and problem‑solving skills, with the ability to identify root causes and pragmatic solutions  Confident communicator with the ability to influence and challenge constructively.  Highly organised, with the ability to manage competing priorities across multiple processes and initiatives.  Strong focus on operational excellence, risk management and service quality  Excellent stakeholder engagement and communication skills.  Strong focus on continuous improvement, optimisation, and delivering operational excellence.  Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments.  Degree qualified – preferred  ITIL v4 Certification - preferred What we can offer youTo learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits | A&O Shearman careersShould you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required.

We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Read Less