Job Description Summary Our Quality Engineering team serves as the critical link between design, manufacturing, and customer delivery. We go beyond traditional inspection, embedding quality into every stage of the product lifecycle to build enduring confidence with customers and stakeholders. Through a proactive, prevention-focused mindset and data-driven decision-making, we strengthen capability, reduce risk, and deliver measurable operational and business improvements while maintaining the highest standards of safety, reliability, and performance. *Due to National Security you must hold a UK passport for Security Clearance (SC) as UK EYES ONLY rules apply* Job Description As a Quality Assurance Engineer, you will be a key driver of quality excellence within our production environment. You will play a vital role in converting manufacturing issues into evidence-led corrective actions, recurrence prevention, and measurable process improvements. You will manage quality engineering activities across your assigned areas, taking ownership of investigations and driving continual improvement by shifting the focus from inspection to prevention. By translating complex quality data into actionable priorities, you will directly influence production outcomes and provide the reporting necessary to support our evolving quality strategy Key Responsibilities Performance Improvement: Translate defects and investigation findings into evidence-led corrective and preventive actions. Use Pareto, trend analysis, and COPQ data to prioritize improvements, enhance process capability, and drive "right-first time" performance. Compliance Read Less

Job Description \n The opportunity\n Delaware North UK is hiring a casual Profit Protection Compliance Manager to join our team at Stadium of Light in Sunderland, Tyne and Wear. As a Profit Protection Compliance Manager, you will be analysing and investigating stock and revenue discrepancies, supporting profit protection and risk administration, and collaborating with the Profit Protection and operations teams on event days. If you are the determined, data-driven, and focused Loss Prevention Manager we are looking for, ready to use your operational excellence to drive great guest focus and experiences, take a shot at your new job with us. Apply today to join our collaborative team. \n \n \n What we offer\n At Delaware North U.K., you ll work at some of the coolest venues with the best team members. Here, you ll find a welcoming team in an exciting, fast-paced environment, so although this might not be your only job, it may be your best. Team member perks include: \n \n Competitive weekly pay \n Casual shifts, including evenings and weekends flexibly working part-time for the biggest events and match days, with opportunities to pick up extra shifts that suit your lifestyle \n Experience working major sporting events and concerts, including The Lads at Sunderland A.F.C. in Premier League football, and Take That taking the stage, as well as a range of exciting meetings and events, and plenty more still to come in 2026 \n \n \n \n What will you do?\n \n Deliver the Profit Protection and Compliance event day agenda and associated work activities \n Manage security related incidents involving team members or in Delaware North operational areas \n Carry out event day revenue and stock variance investigations, conducting kiosk, bar, and team observations to monitor performance \n Carry out team member assessment audits within the Team Leader training program, providing feedback on performance and training, making recommendation to the Team Leader and wider full-time management to drive improvement \n Monitor compliance to Delaware North policies and procedures, health safety guidelines and legal requirements in operational areas to ensure full compliance ensuring all team members are working in a safe and secure environment \n \n \n \n More about you\n \n Experience in profit protection or related field; no degree required \n Experience in assessment and investigation analysis \n Ability to accurately collect and analyse data and statistics \n Skills in written and verbal communication, collaboration and teamwork, independent working, self-development, accountability, organisation, problem solving, IT literacy \n Ability to travel to support our stadium locations, if required \n \n \n \n Who we are\n \n \n Delaware North has provided hospitality services at the Stadium of Light since 2025. Home to Sunderland Association Football Club, this 49,000 red and white seater stadium hosts Premier League football, international sports, concerts, meetings, and events. At the Stadium of Light, we provide premium dining experiences at Banks on the Wear and 76 Yards alongside Michelin star Chef, and Sunderland fan, Tommy Banks. There s always something exciting to be part of from matchdays to concerts like Take That, P!nk, Spice Girls, and Beyonc . \n \n \n Our business is all about people, and that includes you. At Delaware North, you re not just part of a team you re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. \n Who says you can t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we re invested in helping you achieve your career goals. \n Together, we re shaping the future of hospitality come grow with us! \n \n Read Less

FARM MANAGER Management of an arable farm (vegetables and cereals) over c. 630 acres plus woodland, including responsibility for three full time employees. Living on site is a condition of the role in well maintained, four bedroom house. Candidates will be appropriately qualified in arable crop husbandry, familiar with sustainable practices and capable of building relationships with staff and counterparties. Financial package negotiable according to qualifications and experience. Applications by 20th September in strictest confidence by letter and CV to J Black, Edenwood House, Cupar, Fife KY15 5NX (post is preferred, or email to ) You can also apply for this role by clicking the Apply Button. Read Less

Yorkshire Dairy Goats is looking to appoint an Assistant Farm Manager for a farm in East Yorkshire. About the Farm 1500 acre farm which is 15 miles from York. 3,500 Milking Goats and 1,500 followers. 76 point rotary parlour. Good Infrastructure for all goats in central location on the farm. Rural location with good local services and schools. About You Previous dairy goat farming experience is not a requirement. Excellent record keeping and ability to analyse and interpret data and work with IT. People management experience will be beneficial. About the Role Hands on role to implement the agreed farming policy. Livestock farm management role. Accommodation available for the right candidate. Generous salary. To find out more and in full confidence please email or call. Apie Pieterse You can also apply for this role by clicking the Apply Button. Read Less

Operations Manager - Agriculture, Commercial & Events About EAF Group Ltd EAF Group Ltd is a diverse and growing business operating across agriculture, manufacturing, property, retail, transport and events throughout East Anglia and the South East. Our activities include: Wholesale animal feed distribution Operation of retail animal and pet feed outlets Production and packing of straw and grass-based animal feed and bedding products Growing 200ha of specialist grasses, along with pumpkins, tulips and other crops for our events Industrial property lettings Operation of a garden centre Management of a fleet of articulated lorries Delivery of seasonal farm-based events As our business continues to grow, we are seeking an experienced and highly motivated Operations Manager to oversee the day-to-day management of our diverse operations. The Role This is a varied, hands-on senior management position requiring a practical individual with excellent leadership, organisational and communication skills. Reporting directly to the Directors, you will be responsible for ensuring that all areas of the business operate efficiently, safely and profitably. The successful candidate will be proactive, commercially aware and capable of managing multiple projects and teams simultaneously. While you won't be expected to carry out every task yourself, you will be responsible for ensuring the work is completed to a high standard by the appropriate people. Key Responsibilities Animal Feed Business Oversee the day-to-day operation of the wholesale animal feed business and production facility. Manage stock, logistics and operational performance. With the support of our office, liaise with suppliers, customers and transport providers. Farming Operations Manage all agricultural activities including the production of grass, pumpkins, tulips, flowers and other crops. Plan and coordinate seasonal workloads. Work closely with farm staff and contractors to achieve production targets. Ensure machinery, labour and resources are effectively utilised. Procurement & Manufacturing Negotiate contracts with farmers for the growing and supply of raw materials. Source additional raw materials from the open market. Work alongside the manufacturing operation to ensure continuity of supply. Property Management Act as the first point of contact for tenants within the company's industrial property portfolio. Coordinate maintenance, repairs and tenant communications. Manage occupancy and ensure a high level of customer service. Events Assist in the planning, preparation and delivery of seasonal farm-based events. Coordinate operational activities to ensure successful event delivery. Work alongside the events team to maintain high visitor standards. Transport & Logistics Assist in overseeing the company's fleet of articulated lorries. Coordinate transport requirements across the business. Ensure compliance with transport legislation and operational standards. Leadership & Management Lead, motivate and manage staff across multiple business divisions. Develop effective working relationships with employees, customers, contractors and suppliers. Ensure clear communication across all departments. Identify operational improvements and implement practical solutions. Health & Safety Ensure compliance with all Health & Safety legislation across the business. Promote a strong safety culture throughout all operations. Maintain appropriate risk assessments, policies and procedures. Ensure all staff receive appropriate training and operate safely. About You The successful candidate will demonstrate: Previous experience in an operations management or senior management role. Strong people management and leadership skills. Experience within agriculture, farming or a related industry. Excellent organisational and planning abilities. A practical, proactive and solution-focused approach. Strong communication and negotiation skills. Commercial awareness and sound decision-making ability. Confidence managing multiple business activities simultaneously. A "can-do" attitude with the ability to ensure projects are completed effectively. Good IT and administrative skills. Desirable Experience Agricultural production or crop management. Feed, livestock or agricultural supply industries. Property or facilities management. Event operations. Transport and logistics management. Health & Safety management qualifications or experience. What We Offer A varied and rewarding senior management role. The opportunity to work across a unique and diverse business. A supportive, family-owned business environment. Competitive salary based on experience. Long-term career development opportunities. Company vehicle (if applicable). Pension scheme and other benefits. If you are an experienced manager who enjoys variety, thrives on responsibility and has the ability to bring people together to achieve results, we would like to hear from you. You can also apply for this role by clicking the Apply Button. Read Less

Job Description Summary Become part of a winning team and help to deliver the Green Energy transition. As the successful Lead FPGA Development Engineer, you will be working to define requirements, enhance product features for an electronic design for world-class Control Read Less

Your Schedule. Your Goals. Start Delivering with Uber Eats. What is Uber Eats? Delivering with Uber Eats is a flexible way to earn. You can earn quick cash on your own schedule and receive your earnings weekly. Why Deliver With Uber Eats?: Receive your earnings weekly. You are your own boss. You decide how much or little you want to deliver. Grab your car, bike, motorbike, or scooter and be a delivery person whenever you want - anytime on the weekend or throughout the week. Keep 100% of your tips. Uber Eats is available for delivery in hundreds of cities, large or small, around the world. Deliver where you live. Requirements to Deliver: Be at least 18 years of age Have a valid driver’s license in your name and vehicle registration certificate if delivering by car, scooter, or motorbike Valid proof of ID Complete the Impairment Education module Consent to a background check For delivery by bike, complete and pass the bicycle safety test Additional Information: No professional driving or delivery experience is required to deliver with Uber Eats. People from a wide range of backgrounds choose to deliver using the Uber Eats platform. If you have ever done delivery driving, rideshare, courier work, or transportation, you may want to also try delivering with Uber Eats How to Sign Up 1) Click to sign up and complete your registration process. 2) Download the app and get started. Uber Eats is in the process of launching in select cities, while currently facilitating early access to the platform for prospecting delivery people. Earning opportunities through the Uber Eats platform will only begin once the service is officially live in your location. The timeline for market launch may vary, and signing up in advance does not guarantee access to delivery requests. Read Less

Your Schedule. Your Goals. Start Delivering with Uber Eats. What is Uber Eats? Delivering with Uber Eats is a flexible way to earn. You can earn quick cash on your own schedule and receive your earnings weekly. Why Deliver With Uber Eats?: Receive your earnings weekly. You are your own boss. You decide how much or little you want to deliver. Grab your car, bike, motorbike, or scooter and be a delivery person whenever you want - anytime on the weekend or throughout the week. Keep 100% of your tips. Uber Eats is available for delivery in hundreds of cities, large or small, around the world. Deliver where you live. Requirements to Deliver: Be at least 18 years of age Have a valid driver’s license in your name and vehicle registration certificate if delivering by car, scooter, or motorbike Valid proof of ID Complete the Impairment Education module Consent to a background check For delivery by bike, complete and pass the bicycle safety test Additional Information: No professional driving or delivery experience is required to deliver with Uber Eats. People from a wide range of backgrounds choose to deliver using the Uber Eats platform. If you have ever done delivery driving, rideshare, courier work, or transportation, you may want to also try delivering with Uber Eats How to Sign Up 1) Click to sign up and complete your registration process. 2) Download the app and get started. Uber Eats is in the process of launching in select cities, while currently facilitating early access to the platform for prospecting delivery people. Earning opportunities through the Uber Eats platform will only begin once the service is officially live in your location. The timeline for market launch may vary, and signing up in advance does not guarantee access to delivery requests. Read Less

Role: Automation EngineerLocation: StaffordDuration: 5 monthsRate: £80/hourInside IR35: Umbrella
The RoleThe Grid System Integration (GSI) business delivers a wide range of projects associated with the bulk transmission of electrical power and management of electrical power grids click apply for full job details Read Less

Photocopier / Field Service EngineerLocationField-based (covering assigned region)Job TypeFull-time PermanentSalaryCompetitive + Company Vehicle + BenefitsAbout the RoleWe are seeking an experienced Photocopier Field Service Engineer to join our growing technical team click apply for full job details Read Less

HR Business Partner
East Cornwall (commutable from Plymouth, Saltash, Callington, Liskeard, Tavistock and Launceston)
PermanentLoom Talent are partnering with a leading FMCG manufacturing business to recruit an experienced HR Business Partner for one of their largest UK sites click apply for full job details Read Less

Field Sales Executive

Location: Regional Field Sales (Your Local Area)Contract Type: Freelance / Self-Employed (Commission-Only)Compensation: Uncapped Upfront Commission + 5-Year Recurring Revenue OTE £7,000-£10,000+/month

Build a Business. Build Wealth click apply for full job details Read Less

About the job

Job summary

Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.

As a Principal Data Analyst in HMRC's Risk and Intelligence Service (RIS), you will play a leading role in the UK government's digital transformation journey. You will harness advanced analytical techniques and emerging technologies to help shape HMRC's strategic approach to risk and compliance, ensuring the right tax is paid and safeguarding public funds.

You'll be part of the Government Digital and Data community, a collective of over 28,000 professionals transforming lives through technology. Your work will have real-world impact, enabling data-driven decisions that support citizens and contribute to a fairer and more efficient tax system.

We are looking for someone with a passion for analysis, a deep understanding of data's potential, and the leadership to drive change in a fast-paced, collaborative environment. This is your opportunity to join a forward-thinking, expert community and make a lasting difference.

Job description

HMRC's Risk and Intelligence Service (RIS) are looking for people with the experience and skills to join us as a Principal Data Analyst. You'll find excellent opportunities for career development in a collaborative and ambitious environment that empowers you to make a real difference in transforming lives through technology. You will be part of a team that uses data to deepen our understanding of how to ensure the right tax is paid, working with some of the most complex and comprehensive data in the country.

As a Principal Data Analyst in RIS, you'll be part of a team that leverages complex, large-scale data to generate actionable insights. Your work will directly support our mission to ensure the right tax is paid, using cutting-edge analytical approaches to protect public funds and improve outcomes for society.

Key Responsibilities

Provide strategic leadership across a range of complex analytical projects, defining direction, governance and delivery approaches to: Establish, champion and assure analytical standards and methods, ensuring appropriate use of statistical techniques, data modelling and coding approaches are used to solve complex business challenges. Lead the design and adoption of scalable, reusable analytical products to increase organisational capability, improve efficiency and support sustainable analytical delivery. Lead analytical quality assurance and continuous improvement, embedding robust governance and assurance practices. Champion data governance, quality and ethical use of data, setting and implementing standards across analysis and data management. Translate complex analytical evidence into clear recommendations that influence senior decision making. Develop and maintain relationships with key stakeholders and partners, ensuring analytical investment delivers measurable outcomes. Build organisational capability through leadership, coaching and talent development to create a high performing culture that supports professional growth. About the Risk & Intelligence Service (RIS)

RIS includes a range of specialist teams you could join, each using advanced analytics to solve high-impact problems:

Data Analytics Team (DAT): Provides analysis and insight across all populations to identify risks and enable decision making across HMRC.

Large Business Data Analytics (LBDA): Provide data analytical services to identify tax risks across large businesses at national and regional levels.

Compliance Operational Insight & Risking (COIR): Provide analytical products and tools that strengthen HMRC's compliance strategies.

Strategic Risking (SR): Develops strategic capabilities to ensure CCG and RIS is ready and able to support HMRC's compliance strategies.

Data and Risking Service (DRS): Maintains and enhances Connect and Data Quality Services, delivering automated data and bespoke analysis to support analysts, caseworkers and wider business needs.

Person specification

As a Principal Data Analyst, you will lead innovative, high-impact analytical work that influences strategic decision-making and transforms how HMRC identifies and responds to risk.

This role offers unparalleled variety and scope, with opportunities to work on meaningful projects, solve complex problems, and apply your expertise to real-world challenges. You'll collaborate with colleagues across HMRC and other government departments, contributing to a joined-up, data-driven approach to public service delivery.

As part of a supportive and forward-thinking profession, you'll also benefit from ongoing learning and development, access to professional networks, and opportunities to grow your career in a culture that values innovation, inclusion, and continuous improvement.

You will bring: The ability to drive innovation by applying advanced analytical techniques and exploring new data sources to solve complex business problems. Strong judgement in shaping evidence-based recommendations, assessing options, understanding risks, and clearly communicating impacts to inform strategic decisions. A commitment to high-quality analytical standards, embedding reproducible, auditable, and efficient practices that deliver measurable value. The ability to build effective relationships across disciplines, working with stakeholders to understand user needs and deliver timely, relevant insights using agile approaches. Confidence in leading complex discussions and managing stakeholder expectations, particularly in high-risk or time-sensitive situations. Expertise in translating complex analysis into clear, compelling outputs that influence both technical and non-technical audiences. A proactive approach to continuous improvement, staying current with developments in data science, analytics, and emerging technologies to enhance organisational capability. A collaborative mindset, contributing to the analytical community and supporting HMRC's mission through strategic, data-driven solutions. Data Analyst Training Programme

If you have completed HMRC's internal Data Analyst Training Programme (DATP) or previous iterations such as the Specialist Trial Period (STP), you do not need to do it again.

If not, you will be expected to complete the final assessment from the DATP which is designed to help you build confidence and capability in the core skills needed for analytical roles. If required, you'll take part in self-study, modular and work-based assessments aligned to the Profession framework, giving you regular opportunities to reflect on your progress and identify areas for development.

You'll be supported throughout your journey by your manager, our dedicated learning team and business-based coaches and mentors known as Practical Training Officers (PTOs). We also encourage participants to self-assess their performance and seek support whenever needed to help them get the most from the programme.

The DATP could include several multiday courses delivered in specialist training suites, and you may be asked to travel and stay for up to four days at a time. HMRC will cover travel and subsistence costs.

Data Analysts in the Civil Service are part of the Government Digital and Data (GDAD) profession - a community of experts driving digital transformation across government. The essential and desirable criteria for this role are aligned with the GDAD capability framework, which you can read more about here.

Essential Criteria:

To be considered for this role, your application must demonstrate evidence of all the following Essential Criteria:
Applying statistical and analytical tools and techniques: Expert in the application of statistical methodologies and analytical techniques to resolve highly complex business problems. Provide technical leadership, establish analytical standards and governance. Clearly engage with stakeholders to communicate findings Communicating between the technical and non-technical: Ability to clearly communicate complex analysis to a range of technical and non-technical audiences, influence senior stakeholders, and manage expectations in high-profile or sensitive contexts. Developing code for analysis: Strong experience designing and implementing robust, well-documented and reproducible coded solutions using Python, R or Base SAS, with the ability to set and promote coding standards and best practice. Delivering business impact through data: Demonstrate using data and analysis to deliver measurable business impact, shaping analytical questions and developing scalable data products to support decision-making.
Webinar

We'll be hosting a 30-minute webinar to give you an insight into the Principal Data Analyst role and the different teams you could join within HMRC. Join us on the following date: Wednesday 19th August - 14:00 - 14:30 Please register your interest in the session above by completing this short form: Join an HMRC Recruitment webinar - Principal Data Analyst - 472271 - Fill in form

Additional Security Information

This role require the successful candidates to hold or be willing to hold Security check (SC) clearance.

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service . click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

Do you want to help shape the future of the Tax Profession within HMRC?

We are looking for a highly organised and proactive Programme Support Officer to join the Tax Profession Capability (TPC) Programme - a high-profile transformation programme at the heart of HMRC's ambition to build a skilled, future-ready compliance workforce. The programme is delivering major improvements in capability, learning, career pathways and professional standards, helping colleagues develop the skills they need to improve compliance outcomes and support HMRC's wider objectives.

Job description

The Tax Profession Capability (TPC) Programme is transforming how HMRC develops, supports and grows its Tax Professionals. Through new capability frameworks, learning pathways, career development opportunities and professional standards, the programme will help build a future-ready workforce capable of meeting HMRC's strategic objectives and improving compliance outcomes.

As a Programme Support Officer, you will play a key role in supporting the successful delivery of this high-profile transformation programme. Working across multiple projects and alongside the Programme Management Office (PMO), you will provide programme controls, governance, reporting and stakeholder support that enables effective decision-making and delivery. This role is ideal for someone who enjoys working in a fast-paced environment, is highly organised, and can confidently manage multiple priorities whilst working with colleagues at all levels. Maintain programme action, risk, issue, dependency and milestone logs, ensuring information is accurate, up to date and managed effectively. Support Programme Managers and senior leaders in coordinating and prioritising activity across the programme. Provide governance and secretariat support for programme and project boards, including preparing agendas, papers, actions and meeting outputs. Manage programme documentation and configuration management, ensuring effective information management and version control. Plan and coordinate key programme meetings, workshops and events, engaging with stakeholders across HMRC and external partners where required. Produce high-quality dashboards, reports and programme documentation, translating information from multiple sources into clear management information. Support programme planning, scheduling and reporting activities, ensuring robust programme controls are maintained. Assist with stakeholder engagement and communications, helping to keep teams informed and aligned on programme priorities, progress and key decisions. Monitor progress against plans and support the escalation and resolution of risks, issues and delivery challenges. Contribute to continuous improvement of programme management processes and ways of working.
Person specification

We are seeking a self-motivated individual with strong organisational abilities who is comfortable working with colleagues and senior leaders across organisational boundaries. The individual will be able to build strong relationships and join the dots.

They will need to be able to balance priorities and work in a fast-paced environment and working through ambiguity.

The post-holder will not be expected to be a subject matter expert in all areas but will be expected to proactively join the dots, spot emerging issues, and ensure information is accurate.

Essential Criteria Experience of working within a project, programme, transformation, or delivery environment, supporting the successful delivery of objectives and outcomes. Proven ability to plan, organise and prioritise your workload, managing multiple tasks effectively and delivering to deadlines within a complex and fast-paced environment. Demonstrated adaptability and resilience, responding positively to changing priorities and requirements while maintaining a high standard of support and service delivery. Strong communication skills, with the ability to convey information clearly and professionally, both in writing and verbally. Experience of building and maintaining positive working relationships with a wide range of stakeholders, including senior leaders and colleagues across different teams. Ability to gather, analyse and present information accurately to support decision-making, demonstrating excellent attention to detail. An understanding of project and programme management principles and processes, or a willingness to develop knowledge and skills in this area. Experience of working within a tax environment, or demonstrate ability to rapidly learn and apply complex policy, guidance and business processes. Desirable Criteria Experience in using Office 365 products including Power BI. Project Management Qualifications. Office Closures

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

For more information on where you might be working, review this information on our locations (opens in a new window)

These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Lynx House, Portsmouth - moving to an alternative office in Portsmouth You will be given more information about what this means at the job offer stage.

Leeds Location

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Behaviours

We'll assess you against these behaviours during the selection process: Delivering at Pace Seeing the Big Picture Communicating and Influencing
Benefits

Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, previous experiences and qualifications. Your CV should cover your last 3 roles. Give a brief summary of what you delivered and any key achievements in each role (max 100 words per role). A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert. Please evidence any Desirable Criteria where applicable (250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview.

Further details around what this will entail are listed on the application form.

Sift
. click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

This role is within the Analysis Guild in the Chief Data and Information Office (CDIO), working across projects supporting Borders and Trade (B&T). Within CDIO, the Business Analysis professionals play an essential role in delivering high quality analysis using different methodologies and techniques to define technical requirements.

The CDIO Borders and Trade Delivery Group are responsible for the end-to-end service management and development of over 140 separate services from the generation of Trade Statistics to the administration of Customs and Excise duties.

Job description

As a Senior Business Analyst in the Analysis Guild in CDIO Borders and Trade, you will provide technical business analysis skills to support the delivery of change to Borders and Trade systems.

Collaborating with colleagues across CDIO, you will define the requirements for technical systems and integrations required to meet the business needs.

You will lead the analysis on larger, complex projects to deliver change to B&T systems, mentoring and delegating tasks to other BAs where appropriate.

You will also be expected to directly line manage other BAs if required.

Within the Analysis Guild there are ample opportunities for personal and professional development, through bespoke training, development opportunities and formal certification.

Person specification

- Lead requirements gathering workshops and stakeholder engagement sessions for large and complex projects.

- Elicit, document, and analyse technical requirements from stakeholders, identifying areas for improvement and transformation.

- Scope and shape the analysis work required and input into the resourcing needs for large projects.

- Define acceptance criteria and support system testing activities.

- Develop detailed technical process models and documentation.

- Collaborate with technical teams and stakeholders to lead analysis activities in the delivery of new systems and system changes.

- Manage stakeholder relationships and communications throughout the project lifecycle.

- Proactively contribute to the continuous improvement of business analysis practices and methodologies through sharing of your knowledge and expertise.

- Provide mentorship, training and guidance to business analysts within your project team.

- Line Management of staff, supporting their professional and personal development and performance management.

Essential Criteria

- Proven experience as a Technical Business Analyst, working on large, highly complex and technical projects.

- Ability to work in ambiguity whilst defining and agreeing scope of BA work.

- Excellent communication and stakeholder management skills.

- Strong analytical and problem-solving abilities.

- Proficiency in business analysis tools and techniques, in particular process modelling and technical requirements elicitation.

- Experience working directly with developers and architects to define low level solution requirements.

- Commitment to continuous learning and professional development.

- Experience mentoring and leading business analysts on projects.

Desirable Criteria

- Knowledge of customs and trade regulations or related domains.

- Line Management experience.

- Familiarity with data analysis and visualisation techniques.

- Understanding of Agile methodologies and practices.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office Closures

If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

For more information on where you might be working, review this information on our locations (opens in a new window)

This site is:Telford Plaza, Telford - moving to Parkside Court, TelfordYou will be given more information about what this means at the job offer stage.

Leeds Location

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Benefits

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV including your job history. Your job History, should cover up to the last 5 roles where applicable and should give a brief summary of what you have delivered and any key achievements for each role. Note there is a maximum of 200 words per role - any content exceeding 200 words will be discounted at the sift stage. A 750-word personal statement. Your Personal Statement should provide details on how you meet the essential criteria for this role, by stating what you have done and how you went about it, it should be aligned to demonstrate your suitability for this role. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not mandatory for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.

Prior to applications being sifted candidates will be asked to complete an additional IKM assessment. Candidates will be sent details of the assessment once the advert has closed. This assessment is a pass or fail, and only those who pass will be considered at the sift stage.

Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be held on your CV.

At full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, your experience will be assessed against the essential criteria provided within the person specification element of the job advert. You will also be required to deliver a presentation showcasing a project or piece of work where you utilised your business analysis skills.

Interviews will take place via video link. Sift and Interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '.
. click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

HMRC Chief Digital and Information Officer (CDIO) Group is responsible for HMRC's IT estate, including building and running IT services, leading digital transformation projects, and delivering operational support to our colleagues and customers.

The live services we provide enable billions of pounds of tax to be collected, benefits to be paid to customers in need, and ensure the smooth movement of goods into and out of the UK. We are relied upon to deliver to a high standard to ensure the smooth running of the department for our colleagues and millions of HMRC customers.

This role sits within Finance, Portfolio, Performance and Organisational Transformation (FPPOT) and covers the full remit of CDIO teams.

The Planning and Performance Partner is responsible for contributing towards the strategic vision for Performance across CDIO, alongside the delivery of existing reporting into Working Day 10, SLT and Quarterly Business Reviews.

The Partner will develop and deliver influential, high quality performance analysis, that is used to make informed decisions. Driving continuous improvement across CDIO through a combination of challenge, compelling analysis, and deep dives along with building their own capability.

This is achieved by working closely with our Senior and Executive Leadership Team and analysis end users to deliver and continually improve the current service offering and understanding current and future needs and challenges of performance.

Job description Provide accurate, detailed performance analysis to inform SLT decisions. Take the time to ensure that we fully understand all aspects of performance. When to highlight something quickly and when to invest time and resource into a deep dive. To achieve the above, we undertake site visits, show and tells, investigatory work into understanding processes and fully immerse ourselves in the performance data. Proactively identify deviations in performance and work collaboratively to understand drivers and address issues whilst managing our core products. Undertake performance deep dives to address risks and offer options for strategic and tactical solutions. Contribute to the team workplan ensuring a continual flow of work through a combination of self-generated and wider CDIO asks. Resilient leadership to promote wider understanding of the performance framework and its importance. Delivering to time and to the required quality ensuring assurance processes are embedded. Actively seek feedback enabling us to continue to learn and improve and to ensure we are consistently meeting stakeholder requirements and expectations.
Person specification

An analytical and inquisitive individual who enjoys understanding the underlying drivers of organisational performance and identifying opportunities for improvement.

A confident partner who can build effective working relationships with senior leaders, stakeholders and delivery teams to influence decision-making and drive positive outcomes.

A strong communicator who can translate complex information into clear, compelling narratives and present performance insights in a meaningful way.

A strategic thinker who can link organisational objectives to performance measures and understand the wider impact of business decisions.

Essential Criteria Experience of working in a performance, quality or governance team. Experience of managing effective relationships with senior leaders, with effective engagement and strong leadership. Ability to translate strategic objectives into measurable outcomes and performance measures. Strong problem-solving skills with the ability to identify trends, risks, and opportunities from complex datasets. Experience of creating and presenting compelling narratives using data visualisation and storytelling techniques. Ability to manage competing priorities and deliver high-quality outputs within challenging deadlines. Desirable Criteria A curious and inquisitive mindset, with a desire to understand underlying drivers of performance. Experience of working in a digital, technology, transformation or operational performance environment. Have strong organisational awareness and the ability to understand how individual activities contribute to wider strategic priorities and outcomes. Communicate in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and influence. Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office Closures

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

For more information on where you might be working, review this information on our locations (opens in a new window)

These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage.

Behaviours

We'll assess you against these behaviours during the selection process: Leadership Making Effective Decisions Communicating and Influencing Seeing the Big Picture
Benefits

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

How to Apply

As part of the application process, you will be asked to provide the following:A name-blind CV including your job history and previous experiences. Please complete the CV as follows Job History Box: Employer name Dates of employment Job title Previous Skills and Experience Box:

Please evidence how you meet the Essential Criteria and Person Specification outlined in the advert in no more than 500 words.Separate 250-word statements addressing the specified Behaviours, Leadership (Lead Behaviour), Making Effective Decisions, Communicating and Influencing and Seeing the big picture.Please evidence any Desirable Criteria where applicable, (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview.

Sift

In the event of a large number of applications being received, an initial sift may be held on your CV and Lead Behaviour - Leadership

At full sift all behaviour statements and your CV will be assessed, with the successful candidates being invited to interview

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be asked Behaviour-based questions to explore in detail what you are capable of . click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

Our team is rapidly growing as we invest in new technologies and capabilities, and we are in search of enthusiastic individuals who can help us in achieving our mission. We are continually improving the service we give to our customers and, in line with this, we are creating a new response and management team within the HMRC Fraud Prevention Centre.

The Fraud Prevention Centre (FPC) is a strategic capability within HMRC Security, designed to safeguard customers and the organisation against identity-related fraud and emerging threats. Its mission is built on three interconnected pillars: Protection, Detection, and Response, all underpinned by advanced threat intelligence and customer support. The Centre operates across multiple functional areas, including Proactive Protection, Customer Support & Response, and Strategy & Advisory, to deliver a holistic approach to fraud prevention.

Job description

We're looking for a proactive and analytical professional to support HMRC's fight against identity fraud. You'll help lead data-driven investigations into suspicious activity related to identity verification and authentication services, while working with the team and partners, acting as a key contributor in a team that supports customers and provides insight into identity fraud activity and proactive searching for threats. This is an exciting opportunity to make a real difference, working in a dynamic and evolving environment.

Person specification Manipulate and analyse large data sets and investigate suspicious activity. Learn, develop, and apply methods using data analytics techniques such as data mining, data matching, clustering analysis and outlier detection. Use basic scripting languages to develop visualisations and automate effective searches to build a growing analytical suite of capabilities that you can operate efficiently. Have strong communication skills and be able to demonstrate working across business and technical domains. You will have excellent interpersonal skills. Apply your knowledge of security and fraud risks to digital services. Support and deputise for the senior analysts, producing clear, insightful reports and presentations for senior stakeholders. You will be confident working in an environment that may flex its focus in response to emerging issues and have a delivery focus. You will be eager to learn and widen your experience in different areas of identity work. You will use your experience of scripting, for example SPL, Python, SQL, KQL to proactively search and discover anomalies. Be flexible and enthusiastic whilst working with some ambiguity as the team forms, grows and matures. Support senior managers in the reporting of metrics and support the wider aims of the HMRC Security Identity Team. Identify process improvement areas. Essential Criteria Knowledge of fraud detection techniques, including behavioural analysis and anomaly detection and investigation and OSINT (Open Source Intelligence) methods. Data analysis skills and experience with large data sets, with proficiency scripting complex queries in analysis environments. Solid technical understanding of web and API services (e.g. cookies, IP addresses, authentication processes) and threats to those services from cybercrime actors and tools. Experience using Security Information and Event Management (SIEM) platforms, preferably in a security operations setting. A sound understanding of Identity, Verification and Authentication principles. Desirable Criteria A degree in Data Analysis, Data Science, Information Security, Cyber Security, or other Cyber qualifications eg SANS, or at least previous experience in a relevant cyber role. Proven experience in fraud detection, cyber security, or threat intelligence within a large organisation. Active use of at least one of the following: Python, SQL, KQL, SPL. Important Additional Information

The successful candidate may be required to apply for Developed Vetting (DV) clearance level once in post but must already hold or be willing to obtain Security Check (SC) clearance level before starting the role.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Benefits

Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Experience.

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, previous experiences and qualifications. Qualifications are not mandatory for this role. A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.

Further details around what this will entail are listed on the application form.

Prior to applications being sifted candidates will be asked to complete an additional IKM assessment. Candidates will be sent details of the assessment once the advert has closed. This assessment is a pass or fail and only those who pass will be considered at the sift stage.

Sift

In the event of a large number of applications being received, an initial sift may be held on your CV.

At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, your experience will be assessed, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role.

This is an example of a strengths-based question:
. click apply for full job details Read Less

About the job

Job summary

Explore the world of HMRC Estates, where we lead the way in government property transformation. As a key player in one of the UK's largest property programmes, HMRC Estates offers safe, inclusive workplaces and exceptional career development opportunities. Our team is dedicated to delivering high-quality, user-friendly services that enable our colleagues to thrive in an environment where they truly belong. Watch the video below to meet some of our team and come and discover a career in your hands at HMRC.

Build a Career in Property with HMRC Estates

Estates is at the forefront of delivering the biggest property programme in the UK. We are the leading edge of Government property transformation. The purpose of Estates is to provide HMRC with an estate which is the right size and shape to meet both the current and future needs of our customers in HMRCs business areas. We are a customer service organisation which exists to offer high quality, easy to use services to enable our colleagues to perform at their best by providing working environments in which they want to work.

Job description

In this role you will be responsible for assuring the efficient and effective management of all aspects of operational security for sites within your area of responsibility. You will contribute to managing the contract by monitoring and reporting Key Performance Indicators associated with HRMC's external security service providers .

You will ensure that day-to-day responsibilities for building related operational security obligations are met in accordance with the National Security Policies, including those policies that are owned by other directorates and government departments.

You will operate in line with HMRC's strategy, Government standards and industry best practice to promote and enhance site security and preparedness to keep HMRC's people, assets, and buildings safe and secure.

For more information please visit:

Person specification

Responsibilities: Identify, record, and analyse all building related security risks Undertake Level One Security Assurance in line with documented processes Work with the stakeholders to support and progress Security initiatives and project work Produce and maintain building security management documentation Undertake regular security reviews to ensure controls are adequate and meet existing standards and emerging threats and risks Work closely with the supplier with day to day activities and performance assurance Collaborate with stakeholders to ensure the effective and efficient delivery of physical security posture Support and collaborate with the Incident Manager with operational security incidents in line with HMRC and cross government guidelines Actively engage in any security exercises and initiatives Communicate security status, updates, risk and issues Proactively seek out and develop and expand contacts and networks and share best practice from lessons learnt and networking in order to drive continuous improvement Be visible and provide Security SME (Subject Matter Expert) advice Management of security systems access and disclosure of information in line with legislative guidance. Requirement to attend the office 60% of your time along with travelling to other sites and occasional overnight stays aswell as on-call requirement for out of hours cover Essential Criteria: Experience and knowledge of an operational security environment Experience of contract management skills Experience of customer relationship management including dealing with a diverse range of stakeholders Proven track record of analysing and resolving problems, developing opportunities, and implementing innovate solutions/approaches Able to demonstrate personal self-development Knowledge of operational security risk management Desirable Criteria: Experience of operating CCure 9000 Event Management System Experience of operating Victor/Videoedge Video Surveillance System Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Working Pattern

Due to operational needs, these posts are full-time; however, applicants who need to work a more flexible arrangement are welcome to apply. We cannot guarantee that we can meet all requests to work flexibly as any agreement will be subject to business ability to accommodate. Any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

Behaviours

We'll assess you against these behaviours during the selection process: Making Effective Decisions Managing a Quality Service Seeing the Big Picture Working Together We only ask for evidence of these behaviours on your application form:Seeing the Big Picture
Benefits

Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. A 750-word Personal Statement, describing how your skills and experience would make you suitable for the role, and how you meet the Essential Criteria and Person Specification. Separate 250-word statement for the specified Behaviour: Seeing the big picture. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.

Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be held on your Personal Statement.

At full sift your behaviour statement, your CV and your Personal Statement, will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be asked behaviour-based questions, to explore what you are capable of, and you will also be asked strength-based questions to explore your motivations relevant to the job role.

This is an example of a strengths-based question :

"It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?"

There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.

Interviews will take place via video link. Sift and interview dates to be confirmed. Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form . click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

HMRC is transforming the UK's tax system through cutting-edge digital innovation and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission.

We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies, we are also reshaping how we work - allowing HMRC to focus its resources where they can deliver the greatest impact.

CDIO Borders and Trade supports the HMRC Borders and Trade group delivering IT projects that enable HMRC's wider customs strategy and policies. We design, manage and maintain the IT services that support customs and international trade activities.

Our team is made up of specialists in delivery, business analysis, engineering, and live service support. We work closely with stakeholders across HMRC to ensure our IT systems meet their needs.

Job description

An IT Service Manager in Borders & Trade is responsible for service management across platforms and multiple channels to ensure availability, performance and process maturity across this landscape.

You will work in partnership with teams across IT service operations, HMRC partners and external Trade customers, to deliver a service seeking for operational excellence.

You will be responsible for defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions. Managing a fully functioning multi-sourced service support team with a customer-centric support approach. These activities will be across multiple locations, focussed on service availability and performance.

You will make sure All service and support functions remain responsive to HMRC business and external traders needs. The service catalogue and wider IT service operations knowledge library is maintained. Adequate reporting and service standards are met for their specific service. All technical change is communicated and managed, with appropriate governance. That a programme of continual service improvement is put in place across the wider service delivery function.
Person specification Be responsible for making sure that business relations within the organisation are managed to enable delivery of B&T services. Lead and direct teams to make sure that service level agreements (SLAs) and operational level agreements (OLAs) are in place with both external and internal teams. Make sure all contractors carry out processes to ITIL standards. Liaise with all other IT service functions to make sure that services are maintained. Manage the day-to-day delivery of the product. Make sure that service asset and configuration items are properly controlled, and that accurate and reliable information about these assets is available when needed. Work with Service Owners and projects to ensure projects transition into live service is effective and timely. Essential Criteria Demonstrable experience of delivering Customer satisfaction and focussed delivery of excellent Customer Service. Proven track record of delivering strong KPI performance and managing delivery towards defined SLAs. Clear understanding of Stakeholder management and the development of strong stakeholder relationships. Good communication skills with an aptitude for dealing with users, colleagues and suppliers from both a technical and non-technical background. Understanding of IT concepts and architectures, and the principles and processes of implementing and delivering IT services. Ability to identify process optimisation opportunities and contribute to the implementation of proposed solutions. Must show an aptitude for analysing and managing problems arising from incidents in the operation of information systems. understanding the significance of service level agreements and the customer environment. Desirable CriteriaExperience in budgeting, with strong spreadsheet skills to analyse financial data and produce clear, accurate reports.Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office Closures

If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

For more information on where you might be working, review this information on our locations (opens in a new window)

This site is:Telford Plaza, Telford - moving to Parkside Court, TelfordYou will be given more information about what this means at the job offer stage.

Leeds Location

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Benefits

Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. Your CV should cover up to a maximum of your last 3 roles. The word limit for each role is 100 words. Please outline your key responsibilities and any significant achievements for each position. A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Key Responsibilities and Essential Criteria as outlined in the Person Specification. Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview.

Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be held on your Personal Statement.

At full sift your CV and your Personal Statement, will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be asked Experience-based questions to explore in detail what you are capable of.

Interviews will take place virtually via video link. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live . click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

At HMRC, we are already one of the most digital advanced tax authorities in the world and have one of the largest IT infrastructures and data sources in the UK. With 50 million customers to serve, over 60 thousand colleagues to support, and £600 billion to collect to fund UK Plc, our IT operation is huge! For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference.

We're recruiting for a Lead Product Manager at HMRC Business Tax team (Process Mining) to be part of our highly creative and collaborative teams supporting His Majesty's Revenue and Customs. We are ambitious, and we need a strong product leader to help us achieve the ambitions we have set out in our 2026/27 vision, delivering great outcomes through digital products.

This role needs a strong leader who can challenge, create, and own the product strategy. Your goal is to optimise the overall value of an area of the business tax system by contributing to solving complex and often challenging problems through the creation of great digital products.

Job description

A Product Lead is responsible for leading a number of product teams within a business area to build and release digital products or services. Product Leads understand the business goals and the high-level user needs for different user groups across the services. Product Leads also understand the organisational and business area strategies, and work with senior leaders and stakeholders to ensure the right types of products and services are being delivered to support the strategies. Product Leads also manage product managers, coach, or mentor them, and support the Head of Profession to build the capability amongst the product management profession.

Person specification

Responsibilities

You will: Create the vision, strategy, roadmap and value proposition for a programme or portfolio of digital services, creating achievable and measurable objectives for a portfolio digital service based on transformation programme goals. Set product priorities, strategic direction and leadership for a programme or portfolio of products in a transformation programme. Create and iterate programme-level roadmaps, reporting and set the agile governance framework for product teams in a programme. Lead engagement with Senior Directors, Senior Civil Servants, and stakeholders to shape and influence delivery activity and governance in transformation programmes, in line with the organisation's strategy and objectives. Work with other professions leads and teams across HMRC to promote user-centred and agile ways of working, and to ensure the resourcing model for multidisciplinary teams works effectively. Lead creation of strategic roadmaps, business cases, funding forecasts and delivery plans to define pipeline of future work in CDIO. Accountable for product outcomes within a transformation programme, setting KPIs and performance measures for success. Line manages, coach and mentor Grade 7 Product Managers and SO Associate Product Managers, responsible for increasing capability and ensuring product management standards and met. Work with Head of Product around recruitment, retention, and upskilling of product managers in HMRC, to define standards and best practice for Product Managers Be a leader within local product management communities and other communities of interest across HMRC, managing and organising cross-government conferences and events. Coordinate product development across HMRC Lines of Business to identify reuse of components and patterns in services. Oversee live services and continuous improvement work for the product /service and management of vendor contracts as and when needed. Lead and support multidisciplinary product teams through discovery, alpha, beta, and live phases of development, turning vision into reality and continuously improving. Essential Criteria: Experience of using lean, agile or user centred design methods (ideally all) Experience of building and maintaining positive relationships with senior stakeholders, including negotiating with stakeholders on difficult issues, acting as an escalation point when needed, and being able to influence stakeholders on a portfolio or service strategy. Demonstration of the ability to look across a number of products/services in a portfolio, and the wider marketplace, to understand how different products can work together to deliver a wider outcome. Experience of successfully prioritising work based on what is valuable to do first across a portfolio/ service/programme, managing dependencies between different products, digital and non-digital channels, et cetera. Demonstration of the ability to use qualitative or quantitative research (e.g., customer feedback, market research, service metrics, et cetera) to gain insights on a problem, or potential solutions. Experience of coaching, mentoring and line managing others across a digital team in product management roles or other GDaD roles. Experience of working with digital teams and other professions to improve ways of working at scale across a number of teams. Experience of building capability in others and facilitating learning and development at scale, including of product management frameworks and tools. Demonstration of the ability to understand how to measure and track success of a programme and recalibrate areas of the programme to optimise outcomes- including demonstration of understanding the product lifecycle and knowing when to keep going on products and when to stop or pivot. Experience of successfully communicating with others to explain problems, present options, setting a direction for moving forward, and getting buy in for recommendations. Desirable Criteria: Significant knowledge of user research, or service, content or interaction design, or software engineering practices, and how product managers can successfully work with these professions to create better products. Experience of managing large teams. Working knowledge of ITIL v4 Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for the following site, it's important to note that this is not a long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

This site is:Benton Park View, Newcastle - moving to Pilgrims Quarter, NewcastleYou will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Benefits

Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How to Apply
. click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

This is a fantastic opportunity to join the major cross government Unity Programme which will bring together Shared Services for His Majesty's Revenue and Customs (HMRC), Department for Transport (DFT) and Ministry of Housing, Communities and Local Government (MHCLG).

The programme aims to deliver the tools in Human Resources (HR), Recruitment, Talent & Learning, Finance, Payroll, and Procurement to enable users to complete administration tasks, quickly and with minimal effort by modernising our IT Platform, bringing together our shared services teams, standardising our data and cutting through processes that cost our departments time and money.

As Service Transition Lead, you will be responsible for ensuring that programme deliverables are successfully transitioned into operational service. You will provide leadership to ensure controlled transition of Unity services from programme delivery into live operational service, ensuring continuity of critical business functions, minimal disruption to users and clear accountability across the cluster, suppliers and service owners.

Working across business, operational and technical teams, you will provide strategic leadership for service readiness, operational acceptance and service mobilisation activities. Working closely with Business Readiness and Technical Cutover teams.

You will lead relationships across Unity Business Services (UBS), Unity Technology Services (UTS), Programme Delivery Teams, Cluster Departments and external partners to ensure new services are deployed safely, effectively and with minimal disruption to colleagues and customers.

This is a highly visible leadership role requiring strong stakeholder engagement, strategic thinking and the ability to influence at senior levels across multiple organisations.

Job description

As Service Transition Lead you will: Develop and lead the Unity Service Transition Strategy, ensuring alignment with programme objectives and wider Government Shared Services ambitions. Establish and maintain service transition plans, transition governance, assurance frameworks and readiness criteria. Lead service and operational readiness and service acceptance activities across multiple programme releases. Provide assurance on plans to assure effective technical cutover planning, deployment coordination and transition into live service. Act as the senior escalation point for service transition risks, issues and dependencies.
Work collaboratively with Programme, UBS and UTS leadership teams to ensure operational services are sustainable from day one. Oversee knowledge transfer, support model development and training readiness and operational handover activities. Provide regular transition reporting and recommendations to Programme Boards, Senior Leadership Teams and governance forums. Drive continuous improvement activities during stabilisation and early life support phases. Build and lead high-performing, multidisciplinary teams, creating an environment that encourages innovation, collaboration and accountability. Ensure services are designed and transitioned in line with user-centred and customer-focused principles.
Person specification

We are looking for a confident and experienced leader who can operate effectively in a complex, fast-paced and evolving environment.

You will have experience of delivering Large-Scale IT Transformation Delivery integrating Insight, Governance and Service Improvement and have worked in development and delivery of a SAP S/4HANA instance.

You will have significant business AND technology transformation experience and be comfortable working across organisational boundaries to deliver successful outcomes.

You will demonstrate: A successful track record of transitioning services into a live / production environment. Strong strategic leadership skills with the ability to influence senior stakeholders. Experience of leading service transition, operational readiness, implementation and mobilisation activities within complex transformation environments. Excellent stakeholder management skills, including engagement with Directors, Senior Responsible Owners and external partners. Strong programme and risk management capability. An understanding of SAP S/4HANA and have the ability to translate complex technical and operational requirements into practical delivery plans. Excellent communication and influencing skills. Experience of leading multidisciplinary teams and delivering outcomes through others.
Sound judgement and decision-making skills in ambiguous environments. Essential Criteria:

The successful candidate will demonstrate: Significant experience leading service transition, operational readiness or large-scale implementation activity. Proven ability to lead complex transformation programmes involving multiple stakeholders and delivery partners. Experience of managing organisational readiness, business readiness and service acceptance activities. Excellent stakeholder engagement and influencing skills, including experience working with senior leaders. Strong governance, risk management and assurance experience. Demonstrable experience delivering results in complex and ambiguous environments.
Strong written and verbal communication skills with the ability to present complex information clearly. Business and Technical experience and should have taken projects live (Service Transition). Desirable Criteria: Experience of ERP transformation programmes - specifically SAP S/4HANA. Business transformation AND technology delivery experience. Knowledge of Shared Services operating models. Experience of Major Projects or large public sector transformation programmes. Knowledge of Service Management principles. Experience within HR, Payroll, Finance or Procurement transformation environments. Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are:Benton Park View, Newcastle - moving to Pilgrims Quarter, NewcastleYou will be given more information about what this means at the job offer stage.

Behaviours

We'll assess you against these behaviours during the selection process: Leadership Seeing the Big Picture Communicating and Influencing
Benefits

Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

How to Apply

As part of the application process, you will be asked to provide the following: . click apply for full job details Read Less

About the job

Job summary

Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.

HMRC is the UK's tax, payments, and customs authority, and we have a vital purpose: we collect the money that pays for public services and help families and individuals with targeted financial support.

How HMRC fulfils this role is changing through a large scale transformation programme. An element of this is the Compliance Transformation Portfolio delivering a bold and complex package of change designed to reshape how tax compliance outcomes are achieved across the organisation. Strategically aligned to HMRC's wider objectives the portfolio encompasses a diverse range of initiatives from digitising case management and enhancing risk identification to modernising data infrastructure and onboarding new capabilities. With a roadmap that spans five years, the portfolio is focused on delivering tangible benefits, including improved yield collection, operational efficiency, and customer experience.

As part of the Transformation Portfolio Office (TPO) within Compliance Group (CCG) Transformation Directorate (TD), the benefits team assurance and provides insight on the benefits that CCG will realise from the Portfolio.

Job description

The Portfolio Benefits Analyst is responsible for collating, analysing and presenting complex benefits management data for Compliance Transformation Portfolio programmes and projects. Working with key stakeholders across programme, project, and portfolio teams to ensure that data is accurate, comprehensive, up to date and accessible. Maintaining and developing data capture tools, reporting outputs and manage information resources. Ensuring that high quality regular and adhoc benefits reporting is produced to agreed standards and deadlines. Presenting data in meaningful ways for different audiences that highlights trends, potential risks and opportunities. Providing clear, evidence-based insights to support effective decision-making.

The role requires organisation, attention to detail and the ability to deliver agreed outcomes in a fast-paced environment where there are competing priorities and ambiguity.

Person specification

Responsibilities Attention to detail, enabling you to identify, collate, and validate the accuracy of benefits data for the portfolio. Analysing complex data to Identify trends, risks and opportunities for benefits realisation across the portfolio. Delivering high quality regular and ad hoc benefits reporting to agreed deadlines. Tracking benefits realisation across the portfolio, throughout the project lifecycle and beyond. Coordinating the storage, use and access to data and information assets. Translating complex information to support engagement with a range of stakeholders at different levels of seniority and background. Organised and able to manage multiple competing priorities and challenging deadlines in an environment with a degree of ambiguity. Constructively challenging programme and project benefits management and measurement approaches in support of portfolio benefits assurance. Essential Criteria Experience of analysing and interpreting complex data using numerical reasoning skills to identify trends, risks and opportunities that support informed decision-making. Experience of managing and assuring the accuracy, quality, and integrity of data, including performance, delivery, benefits, or financial information. Strong communication skills, with the ability to present complex data and insights clearly through written, verbal, and visual formats for diverse audiences. The ability to manage competing priorities and work to tight deadlines in an evolving and ambiguous environment. Experience of working collaboratively with a wide range of stakeholders across different teams and levels of seniority to resolve issues and deliver outcomes. Practical proficiency in Microsoft Products, including Excel, for data analysis, reporting and information management. Desirable Criteria Holding or being willing to work towards APMG Managing Benefits foundation qualification. Working in a Portfolio Office environment. A working knowledge of Power BI would be an advantage. Office Closures

If your location preference is for the following site, it's important to note this is not a long term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

For more information on where you might be working, review this information on our locations (opens in a new window)

This site is:Benton Park View, Newcastle - moving to Pilgrims Quarter, NewcastleYou will be given more information about what this means at the job offer stage.

Leeds Location

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Benefits

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV including job history up to 4 previous roles, outlining skills and experience (150 words max, per role). A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert. Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview.

Prior to applications being sifted candidates will be asked to complete an additional IKM assessment. Candidates will be sent details of the assessment once the advert has closed. This assessment is a pass or fail, and only those who pass will be considered at the sift stage.

Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift will be held on your Personal Statement only.

At full sift your Personal Statement and CV will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be asked to prepare and present a10-minute experienced based Presentation relating to the advertised role, further information will be provided regarding this if candidates pass the sift stage.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form . click apply for full job details Read Less

Job description

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.



Join us as an Operational Resilience Support Manager

In this specialist role, you'll support the implementation and ongoing evolution of the Operational Resilience framework, within NatWest Markets We're looking for someone with a strong understanding of NatWest Markets, or experience gained within a Markets business, who can analyse complex information and translate it into clear, actionable insights This is an excellent opportunity to deepen your knowledge of Operational Resilience while building on your Markets understanding and stakeholder network

What you'll do

As an Operational Resilience Support Manager, you'll support the delivery, embedding and continual improvement of Operational Resilience across NatWest Markets. Working closely with business, technology and functional teams, you'll help ensure that resilience considerations are effectively integrated into decision-making and business change activities.

A key part of the role will be understanding complex business processes, products, services and dependencies, analysing information from multiple sources, and articulating findings and recommendations clearly to a wide range of stakeholders.

You'll also be:

Working with stakeholders to provide guidance, from an Operational Resilience perspective, on the proposed designs of new or changing products, processes, and IT services, providing feedback and challenge Collaborating with your team to provide insights into best practice and using analysis, experience, and judgement to provide a view of resilience Acting as a trusted adviser to establish strong relationships with business and functional leads Supporting the development of resilience plans and making sure they are, and remain, fit for purpose

The skills you'll need

We're looking for someone with strong influencing, communication and collaboration skills, and the ability to operate effectively at all levels. You'll also need a good understanding of financial services, and experience in IT or operational risk management.

In addition to this, you'll demonstrate:

A good knowledge of NatWest Markets (NWM) or other Markets business with a strong understanding of products, services, processes and operating models. Good knowledge of key technology services and service delivery and management disciplines An excellent understanding of operational resilience disciplines and regulatory expectations Good knowledge of risk management and controls in financial services Read Less

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Benefits & Pensions Consultant - LondonBenefits & Pensions Consultant with experience of UK DC pension regulation and working with third-party providers is required by a global Civil Engineering company. The role can be based out of London or Epsom.Join a leading global organisation and play a key role in delivering pensions and benefits programmes across the UK & Europe click apply for full job details Read Less