Personal Banking Consultant | S P |
BelfastCountry: United KingdomIT STARTS HERESantander () is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.THE DIFFERENCE YOU MAKE Santander is looking for a Personal Banking Consultant based out of
Belfast.Are you ready to take the next step in your career? Come join our Personal Banking team in
Belfast where you’ll be more than just the friendly face and voice of Santander.You’ll be growing customer loyalty by completing applications and fulfilling product requests for our Retail, Private and Select customers. This entails delivering a non-advised service to our customers, helping them to make an informed decision around their Unsecured Lending, Banking, Credit Cards and Savings needs, whilst ensuring adherence to treating customers fairly and risk & control guidelinesYou'll put our customers at the heart of everything you do; expertly matching each customer's needs to products and services that are right for them. The ability to build sustainable relationships with our customers will be essential in making that happenWe’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:Acting as the first point of contact for customers over the phoneAssisting with day-to-day transactions, queries, whilst educating our customers on digital transformation and promoting the benefits of using digital platforms and toolsEnsuring contact details are up to date using Customer Data EnrichmentHelping to keep our customers and the bank safeBuilding meaningful relationships with our customers and finding solutions, through positive and tailored conversations with customersDeveloping your knowledge of services and products to help our customersIdentifying new ways to improve the customer experienceWHAT YOU’LL BRINGOur people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Passionate about delivering outstanding customer service either from a face to face or a telephony background with a financial services background (required)The ability to listen and communicate effectively with customers to truly understand their needs (required)Excellent communication Skills – clear, confident, and professional phone manner. (required)A real desire to go above-and-beyond for customers – (required)Effective team working skills with a flexible, can-do approach to work -Ability to follow process but also think on your feet (required)Openness to a broad range of activities even if outside of standard expectations – preferredWE VALUE YOUR IMPACTAt Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.£ annual cash allowance to spend on our great range of benefits. days’ holiday plus bank holidays, which increases to days after yrs service, with the option to purchase up to contractual days per year.Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessmentsWe put % of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to .% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.Share in Santander’s success by saving or investing in our share plans. As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and servicesCompetitive rewards that reflect the real impact you make and the value you bring.Wellbeing that goes beyond work — we work with a range of wellbeing partners across our pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.Time to give back through volunteering opportunities that let you make a difference in the communities we serve.Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.Ready to be recognised? It starts with you.LOCAL COMPLIANCEAt Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.
We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.
To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least days per month(pro-rata for part-time roles).When applying, please consider the travel distance, time and cost to your chosen office location. Shift rotationWeek Monday to Friday flexible shift :-:Week Monday to Friday fixed shift :-:Week Monday to Friday flexible shift :-:, Saturday :-: with flexible day offWeek Monday to Friday flexible shift :-:Right to work in the UKAll candidates must have the right to work in the UK to commence employment with Santander.WHAT TO DO NEXT
Read Less
