Recovery Navigator Brent Location: LondonSalary: £25,207 per annumVacancy Type: Permanent, Full TimeClosing Date: 03 Dec 2025About The RoleAre you passionate about helping people on probation rebuild their lives and navigate recovery? Join The Forward Trust as a Recovery Navigator, working as part of a flexible, multi-disciplinary team making a real difference across London.As a Recovery Navigato...

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Recovery NavigatorLocation: Hillingdon, LondonSalary: £25,207 per annumVacancy Type: Permanent, Full TimeClosing Date: 24th November 2025As a Recovery Navigator, youll play a vital role in bridging the gap between Probation Services and community-based substance misuse support. Working within a flexible, multi-disciplinary team, youll travel across Ealing & Hillingdon, Brent, Hammersmith & Fulham,...







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Recovery Navigator Location: Hillingdon, London Salary: £25,207 per annum Vacancy Type: Permanent, Full Time Closing Date: 24th November 2025 As a Recovery Navigator, youll play a vital role in bridging the gap between Probation Services and community-based substance misuse support. Working within a flexible, multi-disciplinary team, youll travel across Ealing & Hillingdon, Brent, Hammersmith & Fulham,...








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Team Technician - Engineering - Brighton Exciting Times for Engineers at GTR Are you looking for a job where you will be rewarded with an interesting and varied work schedule in an environment where learning is actively encouraged, and a work/life balance can be struck with a great salary? Then look no further.  We are currently looking to recruit Team Technicians at our Brighton Depot This is an ideal opportunity for an energetic, passionate engineer with a proven track record. Your problem-solving and analytical analysis capabilities will be put to full use on a day to day basis whether dealing with current maintenance or taking the lead in safety investigations. With your people skills, you will also have the chance to use your knowledge and experience to shape the futures of those coming up the training ladder by offering coaching and mentoring to staff members. What we can offer you: Great roster pattern Comprehensive training courses Final salary pension Free travel on GTR and sister groups for you and your family 75% off travel on other train operating companies for you, and leisure for your family Benefits package includes discounts with many retailers. Please note that this is a highly skilled position #LIKD1 Documents Team Technician job description (1).pdf (0.78 MB)
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Metro Skilled Maintenance - Horsham New opportunity to recruit a Skilled Maintenance Operative  - Horsham Maintenance Centre  Are you able to work independently and/or with other members of the maintenance team efficiently and effectively to carry out repairs and  maintenance duties across the stations to include (but not limited to) management of poster frame refurbishment/installation, minor vegetation work, unblocking of sanitary ware, repair of and replacement of standard locks and general door mechanism maintenance, window maintenance, maintenance of hand rails, basic carpentry repairs, floor lining, cementing patch repairs, gutter clearance/repair, minor plumbing repairs, plastering, tiling, flooring.   Delivery of staff welfare area improvements and enhancing the staff and customer environment.  Work collaboratively to define and deliver enhanced working environments for our staff and enhanced environments for our customers.   Do you have the following:-  Experience within property maintenance and/or construction environments Excellent communication and interpersonal skills Excellent problem solving skills Stamina and a can-do attitude to manual work Ability to proactively identify opportunities for and to lead continuous improvement Able to solve technical problems where timescales are limited. Self-motivated and able to react to a wide variety of situations Outstanding organisational and prioritisation skills A full driving licence is essential for this role  If so, we would love to hear from you, please see attached a full job description Documents JD Maintenance Team Member.pdf (110.89 KB)
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Engineering Apprentice - 2026 - Engineering - Battersea, Engineering - Brighton, Engineering - Hornsey, Engineering - Selhurst Engineering Apprentice – 2026 Are you curious about how things work? Ready to kickstart a career with the UK's largest train operating company? Are you looking to earn while you learn? If the answer is yes, then our four-year Engineering Apprenticeship could be the start of a fulfilling career for you. At GTR, we're investing in people like you — giving you the skills, support and opportunities to grow. Our teams keep trains running every single day of the year, and we're proud to be shaping the future of sustainable transport. What's in it for you? ✨ Earn a real salary from your first day ✨ Gain a nationally recognised qualification ✨ Rotate around our main depots (Selhurst, Battersea, Brighton and Hornsey) and learn from experienced engineers ✨ Build a wide range of mechanical, electrical and electronic skills — from fault-finding and testing to maintenance and repair ✨ Join a supportive team of apprentices, mentors and managers who will be with you every step of the way Who we're looking for ✨You don't need previous engineering or railway experience — just commitment, enthusiasm and a willingness to learn. ✨Expect to achieve (or already hold) GCSEs at grade 4/C or above in Maths, English and Science (or equivalent) ✨Enjoy problem-solving and have good practical maths ability ✨Are curious about how things work ✨Can travel to East Surrey College (Redhill) and across our network when needed ✨Can meet the required medical standards ✨We actively encourage applications from all diverse backgrounds— we're committed to building a diverse and inclusive workforce. Salary & progression starting at £17,245 rising to £24,090  With excellent prospects once you've completed your apprenticeship. #LIKD1
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Operational Improvement Manager - Go-Ahead House (East Croydon) Great opportunity to recruit an Operational Improvement Manager based at Go Ahead House, near East Croydon station.  Are you a strong influencer? Do you have knowledge of the Railway and working with Trade Unions? Do you have strong analytical skills and the ability to articulate at all levels? Do you have strong Project Management experience? If yes, this role could be for you! As the Operational Improvement Manager support operational management and teams in developing and embedding performance improvement plans to deliver tangible and sustainable operational benefit.  This role supports the operation by leading and coordinating performance improvement schemes, supported by accurate and detailed management information to measure levels of performance and identify opportunities to drive continuous improvement.  This role forms strong relationships and collaborates with internal and external partners at all levels of the business and provides coordination, support and analysis to enable decision making and action. In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits , as well as the support of a passionate team. You'll be fulfilling a role that is integral to our continued success across almost a quarter of all UK rail journeys. Documents Operational Improvement Manager TSD SNGX.pdf (350.25 KB)
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PA to Train Services Directors - Kings Cross, East Side Offices We are looking for someone who can provide high quality Administrative Support to the Train Services Directors Within this role you will:- Manage and organise the busy and changing diaries for the Directors, prioritising meetings in line with the Directors priorities. Organise and plan ahead, reviewing and anticipating what the Directors will need, in order to facilitate the effective delivery of their work. Timely and efficient delivery of administration tasks to ensure the smooth operation of the department. Provision of high-quality minutes to meetings, KPI reports, presentations and training admin support. High quality, accurate records maintained. Engage with a variety of tasks and assist with the planning and preparation of events / conferences / team away days and other ad-hoc project support. Provide high quality admin support, including: purchase orders, attendance sheets, annual leave rotas, expenses, handling correspondence and phone calls. Organise and co-ordinate both internal and external meetings. Maintaining departmental training needs database. Diary management of management team members. Assist Train Services Director's areas with Level 1 performance incidents including delay investigation/attribution using appropriate systems and obtaining reports to meet contractual timescales; and assist with the production of performance Visualisation Boards. Complete other duties as required by the Train Services Directors. Working for us, you'll enjoy great company and industry benefits, including free travel on our services (Gatwick Express, Thameslink, Southern and Great Northern) and huge discounts with other UK and international train operators, including London Underground. You'll get a market leading pension, and fantastic discount schemes. Not to mention, an interesting and flexible work schedule, in an environment where learning and progression are actively encouraged. Full JD attached.  Documents PA to Train Services Director.pdf (334.42 KB)
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Service Quality Delivery Manager (12 month FTC/Secondment) - Monument Place Looking for your next career move?  Look no further GTR is currently looking to recruit a Service Quality Delivery Manager (12 month FTC/secondment) based at Monument Place, near London Bridge Do you have strong leadership skills along with people management? Do you have a professional qualification in project management (e.g., PRINCE2) or continuous improvement (e.g., Six Sigma)? Are you a strategic thinking with the ability to translate insight into action? Can you demonstrate success in delivering measurable improvements in customer satisfaction and operational performance? If you can answer 'yes' to the above we would love to hear from you.  As the Service Quality Delivery Manager you will lead the strategic delivery and continuous improvement of GTR's Service Quality programme, ensuring contractual obligations are met and exceeded, and that customer experience is enhanced through data-led, sustainable improvements. The role will provide leadership to the Service Quality team, including direct line management of Service Quality Partners, and will act as the primary interface for Service Quality with senior stakeholders across GTR, the Department for Transport (DfT), and relevant external suppliers. The postholder will be responsible for embedding a culture of service excellence, driving performance through insight, and ensuring that Service Quality is a visible and prioritised agenda across all operational and customer-facing functions. Don't delay apply today to be part of the fantastic team! Full JD attached.  Documents JD_Service Quality Delivery Manager MG2.pdf (270.57 KB)
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Customer Ambassador - London Victoria Our Customer Ambassadors are responsible for ensuring that the right information reaches all of our customers, your role will focus on ensuring that up to date train service information reaches our customers. Although you won't be customer facing , your customer service skills will be vital for your communications with internal and external stakeholders. To succeed in this role, first and foremost, you'll need excellent PC literacy , and will be able to input data quickly and accurately . Our Customer Ambassadors are the stars behind our customer information systems, which keep passengers up to date across our network. Our trains run at all hours, day and night, so you'll be part of a 24:7 shift rota , and will have to ensure that you're able to get to Three Bridges, even outside of our service times. You'll need to have excellent verbal and written communication skills, and when necessary, be able to make or record verbal announcements clearly so that they can be understood in busy stations. Customer service excellence  has been a part of the way that you work for many years. Knowledge or experience of the UK passenger rail industry  is also highly beneficial but not essential .  We're passionate about promoting team leaders and managers from within our teams, so are looking for applicants who take responsibility for their own actions , and display growing leadership  qualities.   Key roles and responsibilities Monitor service frequency against advertised timetable ensuring information is supplied of service gaps and customer needs for all GTR stations. Utilise the GTR Managing Disruption procedures to ensure that maximum levels of accurate, consistent information are supplied to staff and customers when required Undertake, and keep up to date, long line public address announcements on GTR routes Ensure key stakeholders are kept informed about delays and cancellations during service disruption Responsible for taking in the dissemination and delivery of timely, accurate, detailed information regarding GTR train service provision. Full JD attached Documents Customer Ambassador - Victoria Control Point JD.pdf (332.76 KB)
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Talent Acquisition Advisor - Go-Ahead House (East Croydon) Talent Acquisition Advisor Location: Go-Ahead House Croydon
Contract Type: Permanent
Salary: £40,000 (dependent on experience) Are you a consultative recruiter who thrives on building strong stakeholder relationships and delivering an exceptional candidate journey? We're looking for a Talent Acquisition Advisor to join our dynamic team at GTR. In this fast-paced and rewarding role, you'll lead end-to-end recruitment campaigns, partnering with hiring managers to attract and secure top talent across the business. You'll be the go-to expert for recruitment strategy - crafting engaging job adverts, leveraging social media and direct sourcing, and advising on selection methods including assessment centres and psychometric testing. Your insight will help shape inclusive hiring practices and build diverse talent pipelines that reflect the communities we serve. What you'll be doing: Delivering a seamless and positive recruitment experience for candidates and hiring managers. Advising stakeholders on attraction and selection strategies, including competency-based interviews, assessment centres, and psychometric testing. Designing and running engaging assessment centres tailored to role requirements. Managing the psychometric testing process, including interpretation and feedback to support selection decisions. Driving innovative sourcing campaigns using digital platforms and social media. Championing diversity and inclusion in every hiring decision. Using data to track progress and continuously improve recruitment outcomes. What we're looking for: Proven experience in in-house or agency recruitment. Strong stakeholder management and influencing skills. A consultative approach with a passion for candidate experience. Experience designing and delivering assessment centres and psychometric testing. A proactive mindset with a drive for continuous improvement. At GTR, we're proud to foster an inclusive workplace where everyone can thrive. Join us and help shape the future of recruitment in a business that values authenticity, innovation, and impact. Documents Talent Acquisition Advisor - JD.pdf (35.79 KB)
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Fleet Infrastructure Contracts Manager - Engineering - Selhurst Exciting opportunity to recruit a Fleet Infrastructure Contracts Manager based at Selhurst Do you have proven experience in infrastructure or asset management within the railway industry? Do you have excellent communication, negotiation, and stakeholder management skills? Do you have relevant engineering or infrastructure-related qualification (e.g., HNC/HND/Degree)? If you can answer yes to the above we would love to hear from you. As the Fleet Infrastructure Contracts Manager you will oversee the performance and delivery of a term maintenance contractor operating within the railway environment. The successful candidate will ensure all works are carried out in compliance with Group Standards, Railway Industry Standards, and Safety Critical Regulations, while maintaining a strong focus on contract performance under the NEC4 framework.  Some of your day to day duties will include: Stakeholder Engagement: Liaise with internal departments, regulatory bodies, and external stakeholders to ensure alignment and transparency in maintenance delivery. Continuous Improvement: Identify opportunities for efficiency, innovation, and improvement in maintenance practices and contractor performance Standards Compliance: Ensure all maintenance works adhere to relevant railway and group standards, including safety, quality, and environmental requirements Full JD attached. Documents Fleet Infrastructure Manager - Contracts - JD.pdf (346.10 KB)
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Infrastructure Team Leader - Engineering - Selhurst Looking for your next career move? We are currently hiring for an Infrastructure Team Leader for our London Depots.  Purpose of the role: Provide assistance to the Infrastructure Manager in the management and co-ordination of planned preventive maintenance, reactive repair, modification and construction works relating to all Depot Infrastructure and associated plant on all Southern operated premises. To lead and motivate your team to ensure they work together safely and effectively to meet the required standards and specifications. What we are looking for: Background in Electrical/Mechanical/Building Services Engineering environment.  NVQ level 2 or higher in Mechanical or Electrical, or equivalent.  Excellent communications skills, both verbal and written.  Experience leading a team and organising workloads would be beneficial.  Good working knowledge of Microsoft office applications.  If this is the role for you, we look forward to receiving your application For more detail, please find the Job Description attached.  #LIKD1 Documents Infrastructure Team Leader June 2014 (1).pdf (125.57 KB)
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Engineering Trainer Assessors - Engineering - Selhurst ⚙️ Engineering Trainer Assessor Are you an experienced rail engineer ready to take the next step in your career?
Join Govia Thameslink Railway (GTR) and help shape the next generation of rail engineers by delivering industry-leading training and assessment across our Fleet Engineering teams. As an Engineering Trainer Assessor , you'll use your expertise in Traction & Rolling Stock (T&RS) to support, train, and develop our engineering teams — ensuring they have the skills, confidence, and competence to keep our trains safe, reliable, and efficient. What you'll be doing Deliver high-quality technical and safety training to Fleet maintenance staff Support competence assessments and ensure engineering standards are met Develop and update training materials within agreed timescales Contribute to continuous improvement projects and fleet modifications Help enhance technical capability, reducing failures and improving reliability What we're looking for Minimum 3 years' experience working with Traction & Rolling Stock Strong fault-finding and technical problem-solving skills Excellent understanding of rail safety and maintenance practices Great communication and organisational skills Confident using IT (Microsoft Word, Excel, and analytical tools) Trainer Techniques (C&G 7331) or A1 Assessor qualification — or willingness to achieve these within 6–12 months Why join GTR? At GTR, you'll be part of the UK's largest train operating company — a team that values safety, innovation, and development. You'll enjoy: A supportive environment that invests in your professional growth Competitive pay and benefits Free and discounted rail travel for you and your family Final salary pension scheme Access to our StarHub platform with discounts at major retailers If you're passionate about engineering excellence and want to help others succeed, we'd love to hear from you. Apply today and help us build the future of rail engineering.
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Train Planning Placements - Kings Cross, East Side Offices GTR's Undergraduate Placement Scheme takes place within the heart of the busy Train Planning Unit working with a team of around 70 planners.  This role is ideal for university students seeking an industrial placement as part of their degree program. Many of these were previous placements who have returned to GTR after graduation to continue their professional development and this is something that we encourage.  The contract for the position will last from July 2026 until September 2027.  We will give the successful candidates training and support to quickly become functioning and productive members of the team as they embark on their railway careers.  The role is structured to deliver a wide-ranging set of work experiences, a varied workload and a broad introduction to the rail industry. For example: Producing documents for operational and customer service colleagues that detail short-term variations to the advertised timetable as necessitated by engineering work or special events. These contain essential information required by drivers, station staff and 24-hour controllers. Recording the department's Key Performance Indicators and producing related reports. Organising and administrating the special events planning groups. Maintaining and developing timetable data to inform the Passenger Information System on board our various train fleets. Collaborate with other parts of the organisation and industry to improve train service performance. Undertaking train planning activities to support the teams. Applicants will need: To be a registered university undergraduate student on a degree that includes a year in industry and ideally on a transport, geography or logistics related programme. An understanding of the railway industry, its framework and operation. Strong IT skills including Microsoft Office, with an ability to learn additional specialist techniques and packages as required. An ability to learn quickly, self-organise and manage tasks efficiently. Analytical skills, initiative and an ability to communicate effectively. An accurate, clear, methodical and responsible approach to work. The contract for the position will last from July 2026 until September 2027.  A two-month overlap will occur with the present incumbents to facilitate workplace familiarisation, a smooth handover and to ease the new post holders into their role.   The GTR Train Planning Unit is located at London King's Cross Station. The successful applicant will receive an annual salary of £29,870 plus other benefits including paid annual leave and a combination of free and discounted (depending on location) rail travel. Applications, including a CV and covering letter detailing the candidate's interest in and suitability for the role, should be received by 14th November 2025.  Interviews will take place in December 2025.
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Production Leader (Projects) - Engineering - Selhurst ? Production Leader (Projects) Lead. Deliver. Improve. At Govia Thameslink Railway (GTR) , we're proud to be the UK's largest train operating company — keeping millions of passengers moving safely and reliably every day.
We're looking for a proactive and driven Production Leader (Projects) to play a key role in planning, leading, and delivering engineering overhauls and improvement projects across our network. What you'll do As Production Leader (Projects), you'll oversee the end-to-end delivery of engineering projects — from planning and resource allocation to quality, safety, and performance management. Your main responsibilities will include: Production Planning & Scheduling: Create and manage detailed production plans to meet project deadlines and improve future overhaul strategies. Team Leadership: Lead and mentor cross-functional teams, managing specification and risk assessment reviews. Quality & Compliance: Ensure work meets required safety and quality standards through regular audits and inspections. Process Improvement: Identify opportunities to optimise workflows using lean techniques and continuous improvement principles. Resource Management: Quantify and manage personnel, tooling, and welfare resources needed for project success. Collaboration: Work closely with Fleet Technical, Production, Safety and Environmental teams to deliver best-in-class mobilisation. Reporting: Maintain clear documentation and report regularly on progress, performance, and outcomes. What we're looking for You'll bring:
✅ Proven experience leading engineering or production projects (ideally within transport, rail, or heavy engineering)
✅ Strong leadership and people management skills
✅ Excellent understanding of quality, safety, and process improvement principles
✅ Ability to plan, prioritise, and deliver results in a fast-paced environment
✅ Clear communication and stakeholder management skills Why join GTR? At GTR, we know our people make the difference. We're committed to building a workplace that values safety, innovation, and inclusion , and we actively encourage applications from women and underrepresented groups in engineering . You'll enjoy: Competitive salary and benefits Ongoing professional development and training The chance to make a tangible impact in a high-performing engineering team ? Apply now or contact Karen Day, Talent Acquisition Advisor , for more information.
Join GTR — where great people and great engineering keep Britain moving. #LIKD Documents Production Leader - London (1) (2).pdf (60.98 KB)
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Reward and Recognition Specialist - Go-Ahead House (East Croydon) Reward and Recognition Specialist Croydon (Go-ahead House) Salary - £45,000 - £55,000  Purpose of role: This role will support the design and delivery of GTR's cyclical and strategic reward and recognition activity. This includes supporting delivery of the annual pay compensation processes, job evaluation, pay benchmarking, benefits management, developing and maintaining pay structures and supporting with long service awards and recognition schemes. Key Accountabilities: Support the Reward and Recognition Manager with the delivery of GTR's reward and recognition activities and processes Maintain the grading structure for Managerial and Administrative staff. Maintain the job description database and provide guidance and advice to stakeholders on creating meaningful and inclusive job descriptions. Undertake job evaluation for new roles or roles that undergo significant change. Support the planning and delivery of annual pay review cycles including collectively bargained and Management & Admin grades Timely and accurate completion and submission of group / industry salary surveys External market salary benchmarking Pay / cost scenario modelling to support reward BAU activity and wider reward strategy Support the development of reward guidance and processes such as secondments, allowances and overtime Pay Gap analysis, working in partnership with Talent, Diversity & Inclusion on pay gap reporting. Work closely with Data Analytics and IT to develop reward reports and dashboards through power BI. Manage, review effectiveness, and continuously improve all recognition processes including peer-to-peer ‘thank you', instant awards, long service awards, award nominations and social recognition. Work closely with the Employee Communications and Engagement team to co-deliver recognition plans, including events such as the long service awards and Star Awards. Work collaboratively with People Partners through the provision of reward expertise as required (ad-hoc or projects) Support with the ongoing management and review of high value GTR benefits contracts and wellbeing provision Promote GTR's benefits to employees in partnership with employee comms and engagement Build and maintain relationships with internal and external stakeholders, including 3rd party suppliers Support with contractual, commercial and procurement activities Deputise for the Reward & Recognition Manager as required Knowledge, Skills and Experience Experience in a Reward environment, or as a HR generalist Analytical skills with a keen eye for detail Strong excel skills with the ability to undertake complex data analysis, and clearly present findings Excellent organisational skills and ability to work on projects Strong interpersonal/communication and relationship building skills Experience of compensation surveys and market data analysis Proactive problem solver with the ability to work alone Ability to think creatively about employee recognition and solutions Strong attention to detail with a keen in interest in the Reward and People profession Documents Reward and Recognition Specialist.pdf (0.83 MB)
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Customer Service Control Manager - Rail Operations Centre (ROC Three Bridges) Are you passionate about delivering exceptional customer information and have experience leading a team to success? We are looking for a Customer Service Control Manager to join our team and take on the challenge of providing outstanding real-time information to our customers and staff. In this role, you will collaborate with internal and external stakeholders at all levels to communicate effectively and ensure that timely and precise information is delivered. Your contribution will extend beyond your team, and you will work closely with others to deliver exceptional results. The ideal candidate will have experience in managing and leading a team, excellent communication and collaboration skills, and a passion for providing outstanding customer information. You should be comfortable working in a fast-paced environment and have a track record of delivering results. Can you bring the following into the role? Essential: Experience in managing and leading a team. Excellent communication and collaboration skills. Comfortable working in a fast-paced environment. Track record of delivering results. Manage and lead the delivery of real-time information ensuring that it is accurate, timely, and exceeds business and industry-set standards. Understand the train service routes operated across the Govia Thameslink Railway network and appropriately react to real-time customer information needs. Knowledge and understanding of internal information systems. Protect the interests of customers in the operational environment and act as the ‘voice of the customer' for control. Lead the information delivery team ensuring that on each shift there is full compliance with information delivery standards and targets against train service amendments and route message quality are met. The role will engage regularly with internal stakeholders to ensure that the output from control meets the needs of the business. Support team development and a continuous improvement process through regular reviews of information provision, comparing control output to the set standards. Constantly look at ways of improving the customer journey experience, to be the leading specialist in train, station, and external information provision. Analytical and problem-solving skills with the ability to communicate complex information Excellent analytical and computer skills – using the Microsoft suite of software and as well as possessing the ability to quickly learn the bespoke rail industry systems, as required, to monitor, record and improve GTR performance. Shift pattern: A four-weekly rotating roster is in place and alternates between different shift times. Typically, you'll work a mixture of earlies ) and lates ) during the week. Within the four-week roster period there is a requirement to work a mix of weekend shifts. Weekend shifts are 12-hours )*
Though this isn't a 24/7 role, the railway is always active, and from time to time, we may ask you to extend your working times to support with the critical running of operations. * This is a basic overview of the roster pattern. Full details can be issued upon request or during interview. Please find attached a job description for full information on the role. Documents Customer Service Control Manager JD.pdf (338.82 KB)
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Senior Finance Business Partner - Monument Place About this role:- Provide high-quality annual business plan, forecast, period end reporting and analysis within a defined area of the business ensuring that relevant execs, directors and managers have timely, accurate and appropriate financial information and insights to deliver financial objectives and support business decision-making. Under the NRC contract this is an important role to ensure cost budget and revenue targets are delivered and performance based fee (PBF) is maximised through end-to-end management of the financials for the defined accountable business area. The Finance Business Partner will be sought out by the business as an internal trusted advisor/consultant for critical business decisions. This role will support GTR in delivering the ‘Spend Wisely and Work Smarter' Strategy, with the intent of driving down subsidy. A trusted critical friend to budget holders and directors Duties to include: Production and maintenance of accurate forecasts and business plans to meet the annual budget target and NRC requirements within a defined business area Preparation of periodic end journals within defined timetable for business areas with a high level of accuracy and strong auditable supporting evidence and ensure costs/income are recognised according to accounting standards Produce clear and concise financial review packs highlighting material variances and causes and proactively work with business areas to identify financial risks and opportunities and track mitigation plans Present within the periodic financial review meetings and provide insights and financial guidnance to the discussions to support effective decision making Develop strong relationships with directors and budget holders to collaborate on delivery of key outputs, annual business plan and strategic objectives Work actively, in collaboration with budget holders and directors, becoming a critical friend and focusing on driving efficiencies Liasing with budget holders to identify/recommend and report cost efficiency initiations within their business activities as part of PBF evidence to DfT Supports the financial audit for queries related to your specific business area Providing financial inputs, support and governance within key processes across the business (e.g. supply chain, projects) Skills, knowledge & experience:- ACCA / CIMA / ACA (or international equivalent) qualified. Ideally experience in a rail sector Experience in a Business Partnering Role: Proven track record of partnering with non-finance teams (e.g., operations, marketing, supply chain). Budgeting and Forecasting: Experience preparing and presenting budgets, reforecasts, and long-range plans. Change or Transformation Projects (optional but valued): Experience contributing to finance transformation, system implementation, or process improvement. Documents Senior Finance Business Partner V1 (1).pdf (0.83 MB)
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Driver Manager - Ashford Depot GTR is seeking a Driver Manager based at our Ashford Driver Depot Are you an energetic, passionate and experienced leader who can get the best out of a team of drivers in one of our busy depots? Are you able to lead and manage a designated group of drivers to deliver a high performing workforce in line with GTRs specific standards in safety, performance, and customer service expectations. To be a highly visible people focused manager driving improved employee engagement and results. Line Management of drivers dealing with individual performance reviews, briefings, welfare, disciplinary, grievance and poor performance matters. To be a highly visible people focused manager driving improved employee engagement and results. Line Management of drivers dealing with individual performance reviews, briefings, welfare, disciplinary, grievance and poor performance matters. Can you implement customer service standards that change the culture and raise the professionalism of drivers across GTR. Develop a first-class customer service environment that delivers excellent service to our customers.  Enhance the on-board experience for our customers, resulting in repeat business and provision of higher satisfaction results. Drive team performance through excellent engagement and utilise the attendance procedure, improving performance, individual grievance, and the disciplinary procedures as appropriate to ensure fair treatment and improved performance. Do you possess the following skills? Strong people leadership skills Strong interpersonal skills with the ability to inspire teams Developing and maintaining a professional relationship with Trade Union Representatives Effective oral and written communication skills We're passionate about having a strong and diverse workforce. We're looking for enthusiastic individuals with great interpersonal skills from all backgrounds, and particularly encourage women and those from Black, Asian and Minority Ethnic communities to apply.  In return we offer you : Final salary pension scheme Free travel on GTR services and sister groups for you and your family 75% off travel on other train operating companies for you, and leisure for your family 25 days' annual leave plus bank holidays Discounted Oyster Card GTR offers contractual maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave - all part of our commitment to family friendly policies StarHub –  our great benefits package which includes many retail, health, travel and leisure discounts and offers Full job description attached. Closing Date will be Friday 14th November 2025 at 2345
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Station Assistant-West Hampstead - West Hampstead Do you have a passion for customer service?  Do you enjoy helping people?  As a Station Assistant you will be passionate about delivering outstanding customer service each and every time. You will often be the first point of contact our customers will meet on their journey and it is therefore a vital role for making our customers' day. Due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required as there may not always be a train service available. All stations based roles may involve standing for long periods of time and working shifts including weekends and bank holidays. As a Sales Assistant you must be able to demonstrate a ‘can do' attitude, strong customer focus and excellent communication skills, all with the customer at the forefront. Working on a shift basis, including weekends. On a day to day basis you will be in the Ticket Office and proactively finding the right ticket for our customers while delivering excellent customer service to new and regular customers. We have the latest computer based ticketing system which is able to provide any information our customers may need and has direct access to our intranet.  You will also be responsible for assisting customers where necessary. Experience / Skills / Requirements A proactive approach coupled with passion and ability to support and develop your team Exceptional levels of customer service, each and every time – you will be a role model for others to follow Demonstrable experience of managing customers effectively in difficult environments. You must be able to demonstrate a high level of numerical ability. Due to the shift times, which will vary, you must live in the local area and have available independent transport. An effective communicator and must be able to demonstrate this both through your application and or assessments. Confidence to make decisions in a customer focused manner and carry out instructions effectively. In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression  is actively encouraged. You'll enjoy great company and industry benefits , as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.
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Engineering Projects Lead - Engineering - Selhurst We're looking for an Engineering Projects Lead who can deliver high-quality Fleet Engineering projects that support GTR's wider business goals.
You'll take ownership of key engineering initiatives, drive continuous improvement across our PMO processes, and ensure our engineering governance remains strong, effective, and aligned to business priorities. What You'll Do Deliver end-to-end, solutions-based Engineering Projects as prioritised by Fleet Engineering teams Manage all stages of project development — from scope definition and stakeholder engagement to delivery and review Maintain a strong focus on quality, service, and safety throughout every project Develop and continuously improve governance processes within Engineering and E&AM — including: GTR's Safety Risk Database (SRD) process Mitigation and action tracking Workload management and prioritisation PMO processes that connect with wider GTR change and governance frameworks Act as the key contact for all technical and safety aspects of materials and obsolescence management Work with Supply Chain, Materials Managers, and Fleet Engineers to find practical solutions to obsolescence issues Ensure investigations into technical matters meet required standards, providing clear and accurate data for safety and reliability analysis Deliver compliant change in line with relevant legislation, standards, and company procedures Identify and propose process or component improvements, preparing robust business cases for financial approval and timely implementation Support fleet incident management, including participation in on-call duties when required What You'll Bring Knowledge and Experience Chartered Engineer status (or working towards it via a recognised scheme) — ideally with a relevant Engineering degree Strong understanding of modern rolling stock maintenance practices Knowledge of rolling stock regulatory and standards frameworks Excellent technical knowledge of train systems and components Hands-on experience working with traction and rolling stock Experience in developing and managing engineering governance processes Familiarity with Continuous Improvement methods and techniques Proven ability to deliver complex engineering projects in a service delivery environment Confidence managing stakeholders and delivering to customer or sponsor expectations Skills Strong numeracy, literacy, and IT skills (Word, Excel, Access) Excellent organisational and prioritisation abilities Clear communicator with great interpersonal and influencing skills Analytical thinker able to use engineering first principles Comfortable interpreting technical documentation and railway standards Proactive and solutions-focused, with a continuous improvement mindset   Our Values We believe in creating an environment where everyone feels valued, supported, and empowered to do their best work. We are: Fair – treating everyone equally and making balanced, objective decisions Accountable – delivering on commitments and driving high standards Collaborative – working together as one team towards shared goals Transparent – communicating openly and honestly to learn and improve Open-minded – staying curious, innovative, and ready to embrace change We feel: Valued – appreciated for the contribution we make Respected – treated with dignity and inclusion — everyone's welcome here Safe – caring for each other, our customers, and ourselves As Engineering Projects Lead, you'll champion these values in everything you do and help ensure they are consistently reflected across the team. Documents Engineering Projects Lead - MG2.pdf (0.83 MB)
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Head of Driver Training, Development & Competence - Go-Ahead House (East Croydon) An exciting opportunity has arisen to join our Operations team as Head of Driver Training, Development and Competence As the largest train operating company in the UK, this role offers an unmatched opportunity to create and lead a newly integrated Operations Training and Development team and play a key role in the success of GTR. With ownership and autonomy to evolve the way we train and develop employees, you will be a visible and accountable part of the Train Services Director Leadership Team. Your team will look to you to inspire high performance, and you will have the opportunity to share your strategy and vision to bring them along on the journey, using strong coaching skills as a values-based leader. We will empower you to be a trusted voice in the organisation, with freedom to demonstrate your knowledge and expertise to improve and innovate our approach to operational training. With significant opportunities to work collaboratively across departments to anticipate future training needs, as well as work closely with our Trade Union partners, you will be able to expand your network and, continuously improve and modernise the approach to deliver industry-leading training and development. If you are a leader who is able to combine your expertise and analysis to provide compelling narrative for your strategy and vision for training, competence and development, as well as someone who celebrates success under pressure, then we'd love to hear from you. Working for us, you'll enjoy great company and industry benefits, including free travel on our services (Gatwick Express, Thameslink, Southern and Great Northern) and huge discounts with other UK and international train operators, including London Underground. You'll get a market leading pension, and fantastic discount schemes. Not to mention, an interesting and flexible work schedule, in an environment where learning and progression are actively encouraged. To apply please submit a cover letter and CV expressing why you have applied to this vacancy Documents Head of Operational Training Competency and Development.pdf (327.45 KB)
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Senior Customer Relations Manager - Monument Place An exciting vacancy has arisen in the Customer Relations team for a Senior Customer Relations Manager.  Reporting to the Head of Customer Relations, this role focuses on improving customer experience through data-driven insights and collaboration, while managing complaint processes and regulatory compliance. Role purpose and location:  The Senior Customer Relations Manager position is a hybrid role based at Monument Place HQ and is aimed at enhancing customer experience and reducing costs by addressing root causes of complaints and improving complaint handling. The successful applicant will also work closely with the Customer Relations Operations Manager to enable successful delivery of contact centre projects and oversee major work streams Key responsibilities:  Responsibilities include delivering a suite of critical business reports, facilitating cross-department collaboration, designing action plans based on customer insights, and maintaining regulatory compliance with the Office of Rail and Road (ORR). Customer insight and reporting:  The role requires analysis of contact reasons, reviewing reporting to align with business vision, and producing complex reports using multiple data channels to help drive measurable improvements. Project and stakeholder engagement:  The role will be a critical friend and review future projects to ensure customer-centric implementation, prepare briefing material, attend supplier meetings to represent customer voice, and present to senior leadership teams. Team management and quality assurance:  The role includes line management of a Quality Support Executive and oversight of quality assurance activities within Customer Relations. Required skills and experience:  Essential qualifications include excellent communication both written and verbal, advanced Excel and PowerPoint skills, financial acumen, problem-solving abilities, extensive customer-centric experience, effective people management, and data-driven insight capabilities. Collaboration and leadership:  The role demands strong collaborative skills, ability to foster a motivated and respectful work environment, influence across organisational levels, and build high-performing teams aligned with GTR's goals. You'll need to be resilient a problem solver, proactive with excellent analytical and organisational skills and be able to spot emerging issues in real time and take appropriate action. The job demands a blend of experience/knowledge, skills and behaviours and you'll ideally be educated to degree level or similar and have contact centre or industry experience . Most importantly you'll need enthusiasm and a desire to deliver every day no matter what the latest challenge might be in a fast paced environment.  
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Senior Rail Technician Location: Midland Metro Ltd, Wednesbury Depot, Potters Lane, WS10 0AR
Salary: £44,262 per annum, including on-call rota
Contract: Full time, Permanent, core hours of 0700 - 1500 hours with night working on occasion
Benefits: MML Pension, Annual Leave & Free travel on Tram & WM Bus for you and your partner

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I have an exciting new vacancy for passionate, well-travelled and driven individuals who are looking to make their first move in the travel industry. You will be a part of a friendly, sales driven team who are rapidly expanding! As a specialist Travel Consultant, you will be dedicated to creating bespoke itineraries to North America and Canada.
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