Senior Rail TechnicianLocation: Midland Metro Ltd, Wednesbury Depot, Potters Lane, WS10 0AR
Salary: £44,262 per annum, including on-call rota
Contract: Full time, Permanent, core hours of 0700 - 1500 hours with night working on occasion
Benefits: MML Pension, Annual Leave & Free travel on Tram & WM Bus for you and your partner

West Midlands Metro is your gateway to an exciting career in the heart of E...











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Recovery Navigator Brent Location: LondonSalary: £25,207 per annumVacancy Type: Permanent, Full TimeClosing Date: 03 Dec 2025About The RoleAre you passionate about helping people on probation rebuild their lives and navigate recovery? Join The Forward Trust as a Recovery Navigator, working as part of a flexible, multi-disciplinary team making a real difference across London.As a Recovery Navigato...

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Senior Rail Technician Location: Midland Metro Ltd, Wednesbury Depot, Potters Lane, WS10 0AR
Salary: £44,262 per annum, including on-call rota
Contract: Full time, Permanent, core hours of 0700 - 1500 hours with night working on occasion
Benefits: MML Pension, Annual Leave & Free travel on Tram & WM Bus for you and your partner

West Midlands Metro is your gateway to an exciting career in the heart of E...












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Recovery Navigator Brent Location: London Salary: £25,207 per annum Vacancy Type: Permanent, Full Time Closing Date: 03 Dec 2025 About The Role Are you passionate about helping people on probation rebuild their lives and navigate recovery? Join The Forward Trust as a Recovery Navigator, working as part of a flexible, multi-disciplinary team making a real difference across London. As a Recovery Navigato...


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Reward and Recognition Specialist - Go-Ahead House (East Croydon) Reward and Recognition Specialist Croydon (Go-ahead House) Salary - £45,000 - £55,000  Purpose of role: This role will support the design and delivery of GTR's cyclical and strategic reward and recognition activity. This includes supporting delivery of the annual pay compensation processes, job evaluation, pay benchmarking, benefits management, developing and maintaining pay structures and supporting with long service awards and recognition schemes. Key Accountabilities: Support the Reward and Recognition Manager with the delivery of GTR's reward and recognition activities and processes Maintain the grading structure for Managerial and Administrative staff. Maintain the job description database and provide guidance and advice to stakeholders on creating meaningful and inclusive job descriptions. Undertake job evaluation for new roles or roles that undergo significant change. Support the planning and delivery of annual pay review cycles including collectively bargained and Management & Admin grades Timely and accurate completion and submission of group / industry salary surveys External market salary benchmarking Pay / cost scenario modelling to support reward BAU activity and wider reward strategy Support the development of reward guidance and processes such as secondments, allowances and overtime Pay Gap analysis, working in partnership with Talent, Diversity & Inclusion on pay gap reporting. Work closely with Data Analytics and IT to develop reward reports and dashboards through power BI. Manage, review effectiveness, and continuously improve all recognition processes including peer-to-peer ‘thank you', instant awards, long service awards, award nominations and social recognition. Work closely with the Employee Communications and Engagement team to co-deliver recognition plans, including events such as the long service awards and Star Awards. Work collaboratively with People Partners through the provision of reward expertise as required (ad-hoc or projects) Support with the ongoing management and review of high value GTR benefits contracts and wellbeing provision Promote GTR's benefits to employees in partnership with employee comms and engagement Build and maintain relationships with internal and external stakeholders, including 3rd party suppliers Support with contractual, commercial and procurement activities Deputise for the Reward & Recognition Manager as required Knowledge, Skills and Experience Experience in a Reward environment, or as a HR generalist Analytical skills with a keen eye for detail Strong excel skills with the ability to undertake complex data analysis, and clearly present findings Excellent organisational skills and ability to work on projects Strong interpersonal/communication and relationship building skills Experience of compensation surveys and market data analysis Proactive problem solver with the ability to work alone Ability to think creatively about employee recognition and solutions Strong attention to detail with a keen in interest in the Reward and People profession Documents Reward and Recognition Specialist.pdf (0.83 MB)
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Metro Skilled Maintenance - Horsham New opportunity to recruit a Skilled Maintenance Operative  - Horsham Maintenance Centre  Are you able to work independently and/or with other members of the maintenance team efficiently and effectively to carry out repairs and  maintenance duties across the stations to include (but not limited to) management of poster frame refurbishment/installation, minor vegetation work, unblocking of sanitary ware, repair of and replacement of standard locks and general door mechanism maintenance, window maintenance, maintenance of hand rails, basic carpentry repairs, floor lining, cementing patch repairs, gutter clearance/repair, minor plumbing repairs, plastering, tiling, flooring.   Delivery of staff welfare area improvements and enhancing the staff and customer environment.  Work collaboratively to define and deliver enhanced working environments for our staff and enhanced environments for our customers.   Do you have the following:-  Experience within property maintenance and/or construction environments Excellent communication and interpersonal skills Excellent problem solving skills Stamina and a can-do attitude to manual work Ability to proactively identify opportunities for and to lead continuous improvement Able to solve technical problems where timescales are limited. Self-motivated and able to react to a wide variety of situations Outstanding organisational and prioritisation skills A full driving licence is essential for this role  If so, we would love to hear from you, please see attached a full job description Documents JD Maintenance Team Member.pdf (110.89 KB)
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Operational Improvement Manager - Go-Ahead House (East Croydon) Great opportunity to recruit an Operational Improvement Manager based at Go Ahead House, near East Croydon station.  Are you a strong influencer? Do you have knowledge of the Railway and working with Trade Unions? Do you have strong analytical skills and the ability to articulate at all levels? Do you have strong Project Management experience? If yes, this role could be for you! As the Operational Improvement Manager support operational management and teams in developing and embedding performance improvement plans to deliver tangible and sustainable operational benefit.  This role supports the operation by leading and coordinating performance improvement schemes, supported by accurate and detailed management information to measure levels of performance and identify opportunities to drive continuous improvement.  This role forms strong relationships and collaborates with internal and external partners at all levels of the business and provides coordination, support and analysis to enable decision making and action. In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits , as well as the support of a passionate team. You'll be fulfilling a role that is integral to our continued success across almost a quarter of all UK rail journeys. Documents Operational Improvement Manager TSD SNGX.pdf (350.25 KB)
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Service Quality Delivery Manager (12 month FTC/Secondment) - Monument Place Looking for your next career move?  Look no further GTR is currently looking to recruit a Service Quality Delivery Manager (12 month FTC/secondment) based at Monument Place, near London Bridge Do you have strong leadership skills along with people management? Do you have a professional qualification in project management (e.g., PRINCE2) or continuous improvement (e.g., Six Sigma)? Are you a strategic thinking with the ability to translate insight into action? Can you demonstrate success in delivering measurable improvements in customer satisfaction and operational performance? If you can answer 'yes' to the above we would love to hear from you.  As the Service Quality Delivery Manager you will lead the strategic delivery and continuous improvement of GTR's Service Quality programme, ensuring contractual obligations are met and exceeded, and that customer experience is enhanced through data-led, sustainable improvements. The role will provide leadership to the Service Quality team, including direct line management of Service Quality Partners, and will act as the primary interface for Service Quality with senior stakeholders across GTR, the Department for Transport (DfT), and relevant external suppliers. The postholder will be responsible for embedding a culture of service excellence, driving performance through insight, and ensuring that Service Quality is a visible and prioritised agenda across all operational and customer-facing functions. Don't delay apply today to be part of the fantastic team! Full JD attached.  Documents JD_Service Quality Delivery Manager MG2.pdf (270.57 KB)
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Talent Acquisition Advisor - Go-Ahead House (East Croydon) Talent Acquisition Advisor Location: Go-Ahead House Croydon
Contract Type: Permanent
Salary: £40,000 (dependent on experience) Are you a consultative recruiter who thrives on building strong stakeholder relationships and delivering an exceptional candidate journey? We're looking for a Talent Acquisition Advisor to join our dynamic team at GTR. In this fast-paced and rewarding role, you'll lead end-to-end recruitment campaigns, partnering with hiring managers to attract and secure top talent across the business. You'll be the go-to expert for recruitment strategy - crafting engaging job adverts, leveraging social media and direct sourcing, and advising on selection methods including assessment centres and psychometric testing. Your insight will help shape inclusive hiring practices and build diverse talent pipelines that reflect the communities we serve. What you'll be doing: Delivering a seamless and positive recruitment experience for candidates and hiring managers. Advising stakeholders on attraction and selection strategies, including competency-based interviews, assessment centres, and psychometric testing. Designing and running engaging assessment centres tailored to role requirements. Managing the psychometric testing process, including interpretation and feedback to support selection decisions. Driving innovative sourcing campaigns using digital platforms and social media. Championing diversity and inclusion in every hiring decision. Using data to track progress and continuously improve recruitment outcomes. What we're looking for: Proven experience in in-house or agency recruitment. Strong stakeholder management and influencing skills. A consultative approach with a passion for candidate experience. Experience designing and delivering assessment centres and psychometric testing. A proactive mindset with a drive for continuous improvement. At GTR, we're proud to foster an inclusive workplace where everyone can thrive. Join us and help shape the future of recruitment in a business that values authenticity, innovation, and impact. Documents Talent Acquisition Advisor - JD.pdf (35.79 KB)
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Engineering Projects Lead - Engineering - Selhurst We're looking for an Engineering Projects Lead who can deliver high-quality Fleet Engineering projects that support GTR's wider business goals.
You'll take ownership of key engineering initiatives, drive continuous improvement across our PMO processes, and ensure our engineering governance remains strong, effective, and aligned to business priorities. What You'll Do Deliver end-to-end, solutions-based Engineering Projects as prioritised by Fleet Engineering teams Manage all stages of project development — from scope definition and stakeholder engagement to delivery and review Maintain a strong focus on quality, service, and safety throughout every project Develop and continuously improve governance processes within Engineering and E&AM — including: GTR's Safety Risk Database (SRD) process Mitigation and action tracking Workload management and prioritisation PMO processes that connect with wider GTR change and governance frameworks Act as the key contact for all technical and safety aspects of materials and obsolescence management Work with Supply Chain, Materials Managers, and Fleet Engineers to find practical solutions to obsolescence issues Ensure investigations into technical matters meet required standards, providing clear and accurate data for safety and reliability analysis Deliver compliant change in line with relevant legislation, standards, and company procedures Identify and propose process or component improvements, preparing robust business cases for financial approval and timely implementation Support fleet incident management, including participation in on-call duties when required What You'll Bring Knowledge and Experience Chartered Engineer status (or working towards it via a recognised scheme) — ideally with a relevant Engineering degree Strong understanding of modern rolling stock maintenance practices Knowledge of rolling stock regulatory and standards frameworks Excellent technical knowledge of train systems and components Hands-on experience working with traction and rolling stock Experience in developing and managing engineering governance processes Familiarity with Continuous Improvement methods and techniques Proven ability to deliver complex engineering projects in a service delivery environment Confidence managing stakeholders and delivering to customer or sponsor expectations Skills Strong numeracy, literacy, and IT skills (Word, Excel, Access) Excellent organisational and prioritisation abilities Clear communicator with great interpersonal and influencing skills Analytical thinker able to use engineering first principles Comfortable interpreting technical documentation and railway standards Proactive and solutions-focused, with a continuous improvement mindset   Our Values We believe in creating an environment where everyone feels valued, supported, and empowered to do their best work. We are: Fair – treating everyone equally and making balanced, objective decisions Accountable – delivering on commitments and driving high standards Collaborative – working together as one team towards shared goals Transparent – communicating openly and honestly to learn and improve Open-minded – staying curious, innovative, and ready to embrace change We feel: Valued – appreciated for the contribution we make Respected – treated with dignity and inclusion — everyone's welcome here Safe – caring for each other, our customers, and ourselves As Engineering Projects Lead, you'll champion these values in everything you do and help ensure they are consistently reflected across the team. Documents Engineering Projects Lead - MG2.pdf (0.83 MB)
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Infrastructure Team Leader - Engineering - Selhurst Looking for your next career move? We are currently hiring for an Infrastructure Team Leader for our London Depots.  Purpose of the role: Provide assistance to the Infrastructure Manager in the management and co-ordination of planned preventive maintenance, reactive repair, modification and construction works relating to all Depot Infrastructure and associated plant on all Southern operated premises. To lead and motivate your team to ensure they work together safely and effectively to meet the required standards and specifications. What we are looking for: Background in Electrical/Mechanical/Building Services Engineering environment.  NVQ level 2 or higher in Mechanical or Electrical, or equivalent.  Excellent communications skills, both verbal and written.  Experience leading a team and organising workloads would be beneficial.  Good working knowledge of Microsoft office applications.  If this is the role for you, we look forward to receiving your application For more detail, please find the Job Description attached.  #LIKD1 Documents Infrastructure Team Leader June 2014 (1).pdf (125.57 KB)
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Customer Service Assistant - Gates (CSB) - Carshalton Beeches Key Info Role:  Gateline Assistant Location: Carshalton Beeches, Surrey  Contract: Full Time, averaging 35 hours per week + Sundays Roster: CSB - Earlies & Lates covering between 05:30 - 23:00 (approx times) Are you passionate about delivering outstanding customer service? Do you enjoy helping people? This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' day! Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations. As a Gateline Assistant you can do just that. You are responsible for: Assisting passengers with tickets, including checking them, general advice and making sure the gates work. Providing the highest possible standard of advice, information and service to our customers Delivering a safe, attractive retail station environment, with general cleaning, de-icing Participating in the safe running of trains and a safe station environment by complying with procedures Promoting all relevant marketing literature and useful information Due to the shift times you must live in the local area and have available transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available. This role will involve standing for long periods of time, working weekends and bank holidays. Experience / Skills A proactive customer approach  coupled with passion and ability to support the team. Exceptional levels of customer service , each and every time – you will be a role model for others to follow. Demonstrable experience of managing customers  effectively in difficult environments . An effective communicator and must be able to demonstrate this both through your application and or assessments. Live in the local area  to be able to get to and work and home. Able to make decisions in a customer focused manner and carry out instructions effectively. In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression  is actively encouraged. You'll enjoy great company  and industry benefits , as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more. Documents Gateline Assistant E-L-N Generic.pdf (73.16 KB)
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Salespoint Assistant (VIC) - London Victoria Key Info Role:  Salespoint Assistant   Location: London Victoria   Contract: Full Time, averaging 35 hours per week + rostered Sundays Roster:  1 x Fixed Roster, middle turn covering between 14:00 and 23:00 approx                 1 x Early & Lates ,  covering between 06:00 and 23:00 approx  Are you passionate about delivering outstanding customer service? Do you enjoy helping people? This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' day! As a Salespoint Assistant you can do just that, you are also responsible for: Providing the highest possible standard of advice, information and service to our customers Finding the right tickets for our customers   Advise on, promote and sell to customers the full range of products, services & promotions to their benefit Maintaining a safe, attractive retail station environment Participating in the safe running of trains and a safe station environment by complying with procedures Due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required as there may not always be a train service available. All stations based roles may involve standing for long periods of time and working shifts including weekends and bank holidays. You will also be responsible for keeping the station operational and assisting customers where necessary.  Experience / Skills / Requirements: A proactive customer approach coupled with passion and ability to support the team. Exceptional levels of customer service, each and every time – you will be a role model for others to follow. Demonstrable experience of managing customers effectively in difficult environments. You must be able to demonstrate a high level of numerical ability. An effective communicator and must be able to demonstrate this both through your application and or assessments. Live in the local area to be able to get to and work and home, preferably driving. Able to make decisions in a customer focused manner and carry out instructions effectively. What you'll get: Living locally, you'll have a short commute. You will also get a good salary, once trained, in addition to our excellent benefits package which includes 32 days annual leave per year and a final salary pension scheme.  In addition to this, you'll get free travel across our networks and 75% discount off other train service providers and leisure travel for your spouse/partner and dependents. Documents SNGX Sales Assistant.pdf (64.11 KB)
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Revenue Proposals Manager - Monument Place The Revenue Proposals Manager plays a key role in supporting the Senior Revenue Development Manager to deliver GTR's strategic objectives for revenue growth, commercial optimisation, and passenger journey growth. This role drives the creation and execution of strategic revenue initiatives, ensuring alignment across the Revenue Strategy team and supporting major programmes such as annual business planning and the GBRTT FTR programme.
The position is commercially focused, centred on revenue development, business casing, and commercial opportunity identification. Key Accountabilities: Market and Product Strategy Support  Develop robust business cases and deliver analytical insight to support revenue-generating initiatives, including fare and product adjustments, capacity utilisation optimisation (peak/off-peak), and timetable improvement opportunities, under the guidance of the Senior Revenue Development Manager. Contribute to the development of targeted products and services tailored to GTR's core customer segments—commuter, leisure, airport, and business markets—across specific routes and corridors. Analyse market trends , customer behaviour , and competitive dynamics to uncover opportunities for revenue and journey growth, informing strategic decisions and commercial interventions. Stakeholder management: Collaborate with internal partners, external agencies, and government stakeholders to ensure revenue initiatives align with wider transport policy, customer needs, and GTR's strategic direction. Work closely with the Strategic Train Planning team , recommending timetable developments that better match customer demand and unlock revenue potential. Oversee and coordinate the output of the Revenue Strategy team , including governance compliance, periodic reporting, documentation preparation, and committee readiness. Full JD attached Documents JD Revenue Proposals Manager.pdf (0.83 MB)
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Engineering Apprentice - 2026 - Engineering - Battersea, Engineering - Brighton, Engineering - Hornsey, Engineering - Selhurst Engineering Apprentice – 2026 Are you curious about how things work? Ready to kickstart a career with the UK's largest train operating company? Are you looking to earn while you learn? If the answer is yes, then our four-year Engineering Apprenticeship could be the start of a fulfilling career for you. At GTR, we're investing in people like you — giving you the skills, support and opportunities to grow. Our teams keep trains running every single day of the year, and we're proud to be shaping the future of sustainable transport. What's in it for you? ✨ Earn a real salary from your first day ✨ Gain a nationally recognised qualification ✨ Rotate around our main depots (Selhurst, Battersea, Brighton and Hornsey) and learn from experienced engineers ✨ Build a wide range of mechanical, electrical and electronic skills — from fault-finding and testing to maintenance and repair ✨ Join a supportive team of apprentices, mentors and managers who will be with you every step of the way Who we're looking for ✨You don't need previous engineering or railway experience — just commitment, enthusiasm and a willingness to learn. ✨Expect to achieve (or already hold) GCSEs at grade 4/C or above in Maths, English and Science (or equivalent) ✨Enjoy problem-solving and have good practical maths ability ✨Are curious about how things work ✨Can travel to East Surrey College (Redhill) and across our network when needed ✨Can meet the required medical standards ✨We actively encourage applications from all diverse backgrounds— we're committed to building a diverse and inclusive workforce. Salary & progression starting at £17,245 rising to £24,090  With excellent prospects once you've completed your apprenticeship. When completing the application form, if you don't yet have a National Insurance number, please type in AB C #LIKD1
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Train Planning Placements - Kings Cross, East Side Offices GTR's Undergraduate Placement Scheme takes place within the heart of the busy Train Planning Unit working with a team of around 70 planners.  This role is ideal for university students seeking an industrial placement as part of their degree program. Many of these were previous placements who have returned to GTR after graduation to continue their professional development and this is something that we encourage.  The contract for the position will last from July 2026 until September 2027.  We will give the successful candidates training and support to quickly become functioning and productive members of the team as they embark on their railway careers.  The role is structured to deliver a wide-ranging set of work experiences, a varied workload and a broad introduction to the rail industry. For example: Producing documents for operational and customer service colleagues that detail short-term variations to the advertised timetable as necessitated by engineering work or special events. These contain essential information required by drivers, station staff and 24-hour controllers. Recording the department's Key Performance Indicators and producing related reports. Organising and administrating the special events planning groups. Maintaining and developing timetable data to inform the Passenger Information System on board our various train fleets. Collaborate with other parts of the organisation and industry to improve train service performance. Undertaking train planning activities to support the teams. Applicants will need: To be a registered university undergraduate student on a degree that includes a year in industry and ideally on a transport, geography or logistics related programme. An understanding of the railway industry, its framework and operation. Strong IT skills including Microsoft Office, with an ability to learn additional specialist techniques and packages as required. An ability to learn quickly, self-organise and manage tasks efficiently. Analytical skills, initiative and an ability to communicate effectively. An accurate, clear, methodical and responsible approach to work. The contract for the position will last from July 2026 until September 2027.  A two-month overlap will occur with the present incumbents to facilitate workplace familiarisation, a smooth handover and to ease the new post holders into their role.   The GTR Train Planning Unit is located at London King's Cross Station. The successful applicant will receive an annual salary of £29,870 plus other benefits including paid annual leave and a combination of free and discounted (depending on location) rail travel. Applications, including a CV and covering letter detailing the candidate's interest in and suitability for the role, should be received by 14th November 2025.  Interviews will take place in December 2025.
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Driver Manager - Ashford Depot GTR is seeking a Driver Manager based at our Ashford Driver Depot Are you an energetic, passionate and experienced leader who can get the best out of a team of drivers in one of our busy depots? Are you able to lead and manage a designated group of drivers to deliver a high performing workforce in line with GTRs specific standards in safety, performance, and customer service expectations. To be a highly visible people focused manager driving improved employee engagement and results. Line Management of drivers dealing with individual performance reviews, briefings, welfare, disciplinary, grievance and poor performance matters. To be a highly visible people focused manager driving improved employee engagement and results. Line Management of drivers dealing with individual performance reviews, briefings, welfare, disciplinary, grievance and poor performance matters. Can you implement customer service standards that change the culture and raise the professionalism of drivers across GTR. Develop a first-class customer service environment that delivers excellent service to our customers.  Enhance the on-board experience for our customers, resulting in repeat business and provision of higher satisfaction results. Drive team performance through excellent engagement and utilise the attendance procedure, improving performance, individual grievance, and the disciplinary procedures as appropriate to ensure fair treatment and improved performance. Do you possess the following skills? Strong people leadership skills Strong interpersonal skills with the ability to inspire teams Developing and maintaining a professional relationship with Trade Union Representatives Effective oral and written communication skills We're passionate about having a strong and diverse workforce. We're looking for enthusiastic individuals with great interpersonal skills from all backgrounds, and particularly encourage women and those from Black, Asian and Minority Ethnic communities to apply.  In return we offer you : Final salary pension scheme Free travel on GTR services and sister groups for you and your family 75% off travel on other train operating companies for you, and leisure for your family 25 days' annual leave plus bank holidays Discounted Oyster Card GTR offers contractual maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave - all part of our commitment to family friendly policies StarHub –  our great benefits package which includes many retail, health, travel and leisure discounts and offers Full job description attached. Closing Date will be Friday 14th November 2025 at 2345
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Engineering Trainer Assessors - Engineering - Selhurst ⚙️ Engineering Trainer Assessor Are you an experienced rail engineer ready to take the next step in your career?
Join Govia Thameslink Railway (GTR) and help shape the next generation of rail engineers by delivering industry-leading training and assessment across our Fleet Engineering teams. As an Engineering Trainer Assessor , you'll use your expertise in Traction & Rolling Stock (T&RS) to support, train, and develop our engineering teams — ensuring they have the skills, confidence, and competence to keep our trains safe, reliable, and efficient. What you'll be doing Deliver high-quality technical and safety training to Fleet maintenance staff Support competence assessments and ensure engineering standards are met Develop and update training materials within agreed timescales Contribute to continuous improvement projects and fleet modifications Help enhance technical capability, reducing failures and improving reliability What we're looking for Minimum 3 years' experience working with Traction & Rolling Stock Strong fault-finding and technical problem-solving skills Excellent understanding of rail safety and maintenance practices Great communication and organisational skills Confident using IT (Microsoft Word, Excel, and analytical tools) Trainer Techniques (C&G 7331) or A1 Assessor qualification — or willingness to achieve these within 6–12 months Why join GTR? At GTR, you'll be part of the UK's largest train operating company — a team that values safety, innovation, and development. You'll enjoy: A supportive environment that invests in your professional growth Competitive pay and benefits Free and discounted rail travel for you and your family Final salary pension scheme Access to our StarHub platform with discounts at major retailers If you're passionate about engineering excellence and want to help others succeed, we'd love to hear from you. Apply today and help us build the future of rail engineering.
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Senior Customer Relations Manager - Monument Place An exciting vacancy has arisen in the Customer Relations team for a Senior Customer Relations Manager.  Reporting to the Head of Customer Relations, this role focuses on improving customer experience through data-driven insights and collaboration, while managing complaint processes and regulatory compliance. Role purpose and location:  The Senior Customer Relations Manager position is a hybrid role based at Monument Place HQ and is aimed at enhancing customer experience and reducing costs by addressing root causes of complaints and improving complaint handling. The successful applicant will also work closely with the Customer Relations Operations Manager to enable successful delivery of contact centre projects and oversee major work streams Key responsibilities:  Responsibilities include delivering a suite of critical business reports, facilitating cross-department collaboration, designing action plans based on customer insights, and maintaining regulatory compliance with the Office of Rail and Road (ORR). Customer insight and reporting:  The role requires analysis of contact reasons, reviewing reporting to align with business vision, and producing complex reports using multiple data channels to help drive measurable improvements. Project and stakeholder engagement:  The role will be a critical friend and review future projects to ensure customer-centric implementation, prepare briefing material, attend supplier meetings to represent customer voice, and present to senior leadership teams. Team management and quality assurance:  The role includes line management of a Quality Support Executive and oversight of quality assurance activities within Customer Relations. Required skills and experience:  Essential qualifications include excellent communication both written and verbal, advanced Excel and PowerPoint skills, financial acumen, problem-solving abilities, extensive customer-centric experience, effective people management, and data-driven insight capabilities. Collaboration and leadership:  The role demands strong collaborative skills, ability to foster a motivated and respectful work environment, influence across organisational levels, and build high-performing teams aligned with GTR's goals. You'll need to be resilient a problem solver, proactive with excellent analytical and organisational skills and be able to spot emerging issues in real time and take appropriate action. The job demands a blend of experience/knowledge, skills and behaviours and you'll ideally be educated to degree level or similar and have contact centre or industry experience . Most importantly you'll need enthusiasm and a desire to deliver every day no matter what the latest challenge might be in a fast paced environment.  
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Senior Rail Technician Location: Midland Metro Ltd, Wednesbury Depot, Potters Lane, WS10 0AR
Salary: £44,262 per annum, including on-call rota
Contract: Full time, Permanent, core hours of 0700 - 1500 hours with night working on occasion
Benefits: MML Pension, Annual Leave & Free travel on Tram & WM Bus for you and your partner

West Midlands Metro is your gateway to an exciting career in the heart of E...












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New opportunity for an Online Solutions and Implementations Support Executive. Working as part of a small team the Online Solutions and Implementations Support Executive will be involved in all aspects of the travel technology with a strong focus on online client services, taking responsibility for implementing and supporting corporate online booking tools.
The successful candidate will have a mix...
















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Recovery Navigator (Ealing & Hillingdon) Location: London Salary: £25,207 per annum Vacancy Type: Permanent Closing Date: 14 Nov 2025 About The Role Were looking for passionate, proactive Recovery Navigators to join our London Dependency and Recovery Service, working across Ealing & Hillingdon, Brent, Hammersmith & Fulham, and Kensington, Chelsea & Westminster. Youll be part of a flexible, multi-discipl...


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Full-time | 37.5 hours per week | Hybrid (minimum 4 days in office) Are you passionate about travel and delivering seamless, unforgettable experiences?
Do you thrive in a fast-paced environment where organisation and attention to detail are key? This is a fantastic opportunity to join a luxury travel company based in central Cheltenham, working alongside a friendly and supportive team who share your...



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THE PACKAGE:
* A competitive starting salary of £25,000 - £27,000, FAM trips, incentives such as gift vouchers and discounted personal travel
* Monday - Saturday (9 - 5.30pm) working hours JOB DESCRIPTION:
* Working in a branch, with a small team of travel consultants
* Selling long, short haul and tailor-made luxury holidays to worldwide destinations
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25 days holiday + Bank Holidays | Group Bonus Scheme | Travel Loans | Work Save Pension Plan | Group Life Assurance | Discounted Gym Membership | Supportive team environment |Join a fast-growing, exciting travel brand! Must Haves Proven experience working in a sales role (any industry) A genuine passion for travel and delivering exceptional service Excellent communication skills, written and verbal p...



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South West Recovery Navigator (Predominantly Wandsworth probation) Location: London Salary: £25,207 per annum Vacancy Type: Permanent Closing Date: 13 Nov 2025 About The Role As a Recovery Navigator in the Dependency and Recovery Service, youll play a vital role in helping people on probation build and sustain recovery from substance misuse. Working as part of a multi-disciplinary, hybrid team, youll sup...


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I have an exciting new vacancy for passionate, well-travelled and driven individuals who are looking to make their first move in the travel industry. You will be a part of a friendly, sales driven team who are rapidly expanding! As a specialist Travel Consultant, you will be dedicated to creating bespoke itineraries to North America and Canada.
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Are you a passionate / knowledgeable of all things Middle East? Are you looking for a new challenge in Luxury Travel? Then this role might be for you! We are looking for North Africa / Arabia Specialist to join our client who are based in Central London. THE JOB: As a Travel Specialist you will take responsibility for existing clients and build upon their rapidly growing client base. You will be crea...
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Description Want to drive your career forward at a company where youre truly valued?
Love being outside and on the road?
We think youd love it at ScS. Come and join the ScS team as a Customer Delivery Crew.
Then wed love you to join us at ScS as Delivery Crew. Youll be part of a supportive team dedicated to bringing smiles to customers faces, not just furniture to their door. In a career that rewards...




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